155 Service Desk Executive jobs in the United Kingdom

Connect2Luton are excited to recruit a Service Desk Analyst on behalf of Luton Borough Council.

Main purpose of position:

On an operational level the role will respond to Incidents and Service Requests (including Major Incidents). They will contribute to the resolution of Incidents and Service Requests problems identified and building solutions for the knowledge base. Within the day-to-day service the role will contribute to the delivery of continuous improvement of the process and supporting systems into the Authority. The post holder will be part of a team and will be assisting the Service Desk Lead and Service Delivery in the control and success of the Service Desk function that handles customers' issues or requests with professional attitude. Responsible for the triage and actions on both Incidents and Service Requests received by the Service. The post can greatly influence the direction and success of general day to day operation of the Service. The role will be a system administrator for the Councils corporate IT Service Management tool and assisting with the maintenance of access control of circa 3500 user accounts across the Council's 150+ sites which include libraries, schools, community centres, social services establishments as well as the Council's main central offices.

You will be responsible to:

• Create and perform triage actions to all support calls and tickets from the user community into the IT Service Management tool. Ensuring accurate and necessary information is obtained and appropriate categorisation for incidents and requests is applied and promptly allocates ticket.
• investigate first stage diagnostic on all tickets, acting on own initiative, within stated guidelines and in conjunction with other members of the team. Apply skills to resolve all assigned incidents before referring to application and/or technical support.
• Administration of categorised Service Requests (e.g. New Starter, Leaver and transfers) relating to access to Luton's Windows Active Directory structure, primary email systems, ensuring that a full audit trail of changes are maintained within Active Directory and the IT Service Management tools.
• Follows up reported complex incidents to ensure timely resolution or escalation, and promptly communicate on progress to end-user, requests are fulfilled, and the customer communication is complete.
• Ensure that incidents and requests are handled in accordance to agreed SLAs. Develop and maintain a comprehensive knowledge base, including technical articles and self-help guides for end-users.

Skills and Experience:

• Demonstrable experience of providing IT Customer support
• Demonstrable experience working in a busy IT service desk environment; using an ITSM tool to create, update and manage tickets with precision and attention to detail
• Some experience technical knowledge of enterprise level computing, mobile devices, supported Microsoft operating systems, business software and office productivity tools
• Able to manage Windows Active Directory and Microsoft exchange (both On-premises and Azure/Exchange, Office 365 solutions)
• Able to administer Windows AD file system security settings
• Able to maintain accurate hardcopy and computerised records
• Able to use Microsoft Office or equivalent applications competently
• Demonstrable understanding and operational knowledge of ITSM frameworks e.g. ITIL v3 or 4 Demonstrable experiences of ITSM tooling administration
• Working hours will be on a rota basis between 7am and 7pm Monday to Friday

About Us

Luton Borough Council have partnered with Kent County Council to create Connect2Luton, a recruitment managed service for all contingent temporary agency, contract, and interim roles at the Council.

Our heritage and being local government owned which means we have a wealth of knowledge and expertise within the public sector, with many of our employees having previously worked for the Council or have supplied previously into the Council, for several years.

We are an equal opportunities employment agency and business that positively encourages applications from all suitably qualified and eligible candidates.

Connect2Luton is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Luton is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.

• Weekly shift covering 07:00 – 18:00 Monday – Friday.
• 1 in 4 Saturdays 09:00 – 17:00
• 1 in 4 Sundays ON CALL from 06:00 – 18:00
• Provide cover during

Service Desk Analyst – onsite in Halifax – 3 days per week

We are looking for a Service Desk Analyst with knowledge of Active Directory as well as general Windows support to work as part of an onsite team 3 days per week.  The role will be to perform daily tasks, maintain systems and networks as well as small low-level projects. 

This is an office-based role, to be based in the Halifax area and will require the following skills and experience:

Required Skills and Experience:

• Background working in IT support
li>Knowledge of Active Directory, DNS and DHCP  li>Experience of Windows Operating Systems
• Experience across the install, repair and upgrade of equipment
• Experience of working with an IT Ticketing System 

Service Desk Engineer
£30,000 - £37,000 plus benefits including IT training and certifications
London, NW1
Key Words: IT Support, MSP, Managed Services, IT Managed Services, 1st Line, 2nd line, Service Desk, Helpdesk, Help Desk, PC, Mac, Active Directory, Cloud, Office 365, Server, Azure.

• Do you want to work for a company which listens to and values its staff, as well as offers support and training for IT certifications?
• Are you looking for the next step in your career and the chance to work with cutting-edge technologies?

My client is a well-established IT Support company based in Camden with an excellent reputation and a loyal client base. They have a strong IT Support team, a fantastic working environment and offer their staff

Service Desk Engineer

Up to £32,000 per annum - DOE

Full Time - Onsite

Location: Leeds – Marshalls Mill, Holbeck

At Afinite we're looking for a proactive and positive Service Desk Engineer to join our team and support our customers with valuable IT support for Microsoft 365 environments.

About Us

We're a Leeds-based IT services and consultancy provider dedicated to helping organisations succeed through technology.

Working with clients across the UK, EU, and US, we deliver IT solutions that drive growth, efficiency, and reliability. Known for our technical expertise and transparent, approachable service, we build lasting partnerships with clients based on trust.

Core Role

Working under direction from the Service Desk Team leader, you will help deliver an excellent level of service — supporting our customers who operate across a wide range of industries, primarily utilising the Microsoft 365 platform. The successful candidate will be at ease talking to clients on the phone, in person, and electronically.

As well as servicing user-initiated requests, you will also be required to setup new devices for customers and participate in training and development of your skills. Through clear communication, proactive problem-solving, and issue resolution, you’ll play a key part in ensuring our clients' success.

Day-to-day, you will engage customers via email and phone, collaborating to resolve and progress their queries. When necessary, you’ll escalate issues appropriately to ensure a smooth service experience. You’ll also configure and support end-user equipment, manage server and Microsoft 365 infrastructure, and work alongside our business support team to produce client quotes and ensure accurate billing.

This role is about communication and collaboration as much as technical skill. By working with the other members of the team, you can help us provide an excellent service to our customers.

Competencies

• Communication - Strong verbal and written communication skills, enabling clear interaction with clients at all levels to resolve technical issues across diverse sectors
• Delivering Results - Approach challenges proactively, using problem-solving and critical thinking to deliver exceptional service, even when under pressure
• Exceeding Client Expectations - Maintain a professional, positive attitude, consistently going the extra mile to exceed client expectations and ensure smooth service delivery.
• Commercial Awareness - Understand your role in the organisation and its services, contributing to both your development and that of the company by identifying opportunities for improvement.
• Delivering Value - Proactively address client challenges with critical thinking and resilience along with a desire to learn new skills and identify trends to explore and develop within the business.
• Collaboration and Teamwork - A positive team player and self-starter.

The ideal candidate will have the following experience:

• Service Desk: 3+ Years (preferred)
• IT Support: 3+ Years (preferred)
• Working within a service provider (preferred)

And the below skills:

• Experience administering and configuring the Microsoft 365 platform, including Microsoft Entra, Exchange Online, Teams, SharePoint, and OneDrive.
• Familiarity with Microsoft InTune and Windows AutoPilot for managing settings and device compliance policies.
• Experience with Android, iOS, macOS, and Windows (10 and later).
• Ability to assemble and replace PC parts.
• Strong attention to detail and excellent telephone manner to communicate clearly with clients.

A full job description is included on the application page.

What is on offer:

• City centre location with free on-site parking.
• 8% employer pension contribution.
• Performance-related annual bonus.
• Professional development support allowance.

Click apply now and upload an up-to-date CV.

We have a great opportunity for a Service Desk Analyst, to work on a temporary basis,

to start asap, for 3 months. Based in Eastleigh.

To start asap, for 3 months

Service Desk Analyst

Pay Rate 14.88 to 15.62 dependent on experience

Mon to Fri - 8am to 5pm - flexibility needed, with some additional cover required

Working fully on site

Based in Eastleigh

Free parking

Purpose:

To provide an effective and efficient Service Desk support service to all users to resolve problems as speedily as possible to ensure the Service receives maximum utility from ICT resources.

• Proactively and reactively gather information from customers and provide them with an appropriate solution to problems encountered with the ICT systems by apportioning and prioritising engineers time, or by assisting the user directly in order to maximise systems utilities to the Organisation.

• Record and actively monitor the progress of users calls to ensure that calls are dealt with within agreed timescales, resources are effectively utilised, and information can be collated to identify trends and facilitate management decision making.
• Assist with the preparation of asset reports or data spreadsheets for Service Desk Team Lead and external bodies to facilitate decision making and enable the Service to make full use of all resources and obtain the best possible value.

• Actively monitor the security and integrity of all ICT systems in line with ISO27001 standards to ensure the provisions of the Data Protection Act are met and that high standards of good practice and confidentiality are maintained.

• Conduct periodic health checks on equipment and identify problem areas which maybe resolved by implementing a system of testing, put forward recommendations to ensure systems are fully utilised and operational needs are met.

• Maintain an up-to-date knowledge of software packages in use throughout The Service in order to offer a high degree of user support. Actively carry out independent research and learning to maintain this level of knowledge and highlight the need for training courses where appropriate.

• Good working knowledge and experience of maintaining current IT hardware, desktops, laptops and associated peripherals.
• Minimum 1yrs experience of working on a Corporate IT Helpdesk.
• Broad knowledge of general current IT issues.
• Will have a full, clean U.K. driving licence and access to a vehicle.
• Evidence of ability to communicate effectively, verbally and in writing to people at all levels with a strong commitment to customer care.
• Must be able to summarise verbal information and explain technical concepts in plain English.
• Must have experience or in-depth training in effective telephone use with a professional approach.
• Building Laptops
• Will have experience of working in an environment where accuracy and attention to detail are requirements of the role
• Proven Logical and methodical approach to work processes
• Experience of providing support and working collaboratively in a team

environment.

• Experience of proactively pre-empting and resolving potential conflict situations.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

My client is a successful and well-established business supplying a unique technology-based product/solution to the public and private sectors. They now require a Service Desk Analyst to join the team and support the next phase of growth for the company.

Their 2nd Line Support Analyst role in the Castleford area is a superb opportunity for someone who is passionate about further improving their IT and Software knowledge and is keen to continue to increase their hardware, software and troubleshooting knowledge.

This is an opportunity for development that is not to be missed. Day to day duties will involve investigating and troubleshooting both software and hardware faults, taking ownership of incidents, driving them through to resolution and maintaining a strong knowledge base

As a Service Desk Analyst, you’ll be responsible for:

• Fault finding and problem solving.
li>Answering telephone calls and replying to emails from customers.
• Resolving help-desk tickets.
• Investigating and responding to incidents in accordance with SLAs.
• Supporting bespoke software applications.
• Triaging Hardware issues
• Arranging engineer visits to customer sites.
• Liaising with engineers on site to complete troubleshooting and testing.

Required Skills:

• Previous experience working on a Help Desk or Service Desk providing 2nd line support.
• Desktop imaging and PC builds.
• Experience troubleshooting hardware and software issues. These include but are not limited to using the following,
  • Event Viewer
  • Investigating application logs
  • Command Line
  • Firewall and network troubleshooting
• Excellent communication skills.
• Good attention to detail.
• Ability to work on own initiative and as part of a team.

Would you like to kick start your career in a supportive, energetic and successful company? Do you enjoy working as part of an enthusiastic, passionate, and collaborative team? The company is growing, and this role offers excellent potential for career progression into a range of technical or specialist positions.

• Provide first-line support via phone, email, and chat
• Record and manage tickets accurately
• Troubleshoot issues related to networks, connectivity, telephony, and related services
• Guide users through basic fixes; escalate more complex problems
• Monitor systems and identify early signs of service disruption
• Support device setup, updates, and basic configuration
• Maintain clear and helpful documentation
• Contribute ideas for improving support processes

• Understanding of networking basics: IP, DNS, DHCP, VPN, etc
• Strong communication skills with a customer-first mindset
• Confidence in resolving technical issues and escalating appropriately
• Organised, curious, and eager to build technical knowledge
• Ability to work effectively under pressure and manage multiple tasks

• Previous experience in a service desk, ISP, or tech support environment
• Familiarity with tools like ticketing systems and network monitoring platforms
• Knowledge of setting up network devices (routers, modems)
• Certifications such as CompTIA A+, Network+, or similar

• Salary up to 26,000
• Ongoing training and development
• Strong benefits package

Inspirec has partnered with a forward-thinking organization in the IT sector, who are seeking a motivated Service Desk Apprentice to join their team on a full-time basis.

As a trusted provider of innovative IT support solutions, they are committed to empowering businesses through reliable technology services and professional expertise. This opportunity offers an excellent pathway into the IT industry, combining hands-on experience with professional development.

ROLE OBJECTIVE:

We are looking for an enthusiastic Service Desk Apprentice to become the first point of contact for technical support. In this role, you will gain practical experience in troubleshooting hardware and software issues, logging and tracking incidents, and escalating cases when required. You will work closely with experienced IT professionals, developing essential skills and working towards a nationally recognised qualification that will set the foundation for a successful career in IT support.

KEY RESPONSABILITIES:

• Provide first-line technical support to staff and users via phone, email, or in person.
• Log, track, and resolve IT service requests and incidents using the service desk system.
• Troubleshoot basic hardware and software issues with guidance from senior team members.
• Assist with setting up and configuring desktops, laptops, mobile devices, and user accounts.
• Help maintain accurate IT documentation and inventory records.
• Escalate unresolved issues to the appropriate support team as needed.
• Learn and follow IT policies, procedures, and security standards.
• Participate in training and development opportunities as part of your apprenticeship.

TO BE ELIGIBLE FOR THIS APRENTICESHIP, YOU MUST HAVE:

• 3 GCSEs or equivalent at grades 4 (C) or above in any subject
• GCSE Maths and English at grades 3 (D) or above

IDEAL EXPERIENCE:

• A keen interest in IT and technology.
• Good communication and interpersonal skills.
• A logical and methodical approach to problem-solving.
• Willingness to learn and take direction.
• Ability to work effectively both independently and as part of a team.

JOB SPECIFICATION:

• Basic knowledge of Microsoft Office and Windows operating systems (desirable but not essential).

WHAT WE OFFER:

• Full support and training throughout your apprenticeship.
• A structured development plan with real-world experience.
• Opportunity to gain an industry-recognized IT qualification.
• Supportive and inclusive work environment.
• Potential for progression into a permanent role upon successful completion of the apprenticeship.