825 Service Desk jobs in Elswick

Are you an experienced IT Support, IT Service Desk or 1st Line IT Support professional looking for a new challenge? Keen to join a newly created IT Service Desk Team? Are you a friendly tech individual who loves to take on the challenge of trying to fix IT issues without necessarily needing passing them on to the next level of support? If so…this could well be the opportunity you are looking for. You will be an outgoing individual who loves ensuring that clients needs are listened to and fixed efficiently and as quickly as possible, in line with SLA’s. You will have previous experience fixing IT issues via phone, email and in person where required. Fantastic opportunities to climb the IT Support ladder with us…

Role: IT Service Desk Analyst aka IT Support, 1st Line Support Engineer, Desktop Support Engineer, Desktop Support Analyst

Salary: up to £30k DOE plus great benefits 

Location: Bolton, Greater Manchester – Hybrid working is in place 

If you have previous experience working on a busy IT service desk in a first line role covering systems such as M365, Active directory, Azure cloud and basic networking skills  would stand you in great stead for this role. Experience using remote desktop tools and ITSM tools would also be fantastic. If you have an IT related degree then great…BUT this NOT essential. Finally, you will be working in an ITIL environment , therefore if you have done so before then great, but again not a necessity.

If you like what you see and are keen to apply, please CLICK APPLY and send through a copy of your CV.

We are delighted to be recruiting for a Technical Support advisor for a fantastic Client Based in South Shore Blackpool. This company is well connected by public transport links and is easily accessible for people commuting from Lytham, St'Annes, Blackpool, Layton, Bispham, Clevleeys and Kirkham. This is a role for someone with experience in the IT industry or someone with a keen interest moving into it.

Technical Support advisor Salary: 27,500

Technical Support advisor Hours: 7:30am-5:30am (40 hours in between)

Technical Support advisor company benefits:

-20 Days holiday + Bank holidays (rising to 25 over 5 years)

-Company parking.

-Flexible working hours.

-Pension contribution.

Technical Support advisor roles and responsibilities:

-To provide technical support through calls and email to end users and engineers/electricians.

-Dealing with all customer requests in a professional & helpful manor.

-Maintain and increase product knowledge and have a keen eye and interest in our products.

-Logging technical issues.

-Ensure the customer is aware of how to obtain a replacement and our policies and procedures should this be required.

-Assist with product testing on possible faulty returns.

-Quotations to be sent via email to ensure a personal approach.

-Answer product related questions utilising information from data sheets and Fresh Desk

Technical Support Advisor key competencies:

-Experience in an IT support role.

-Great customer service scores.

-Attention to detail.

-Ability to prioritise a large workload.

If this role is permanent, gap personnel is operating as the employment agency. If this job is a temporary role, gap personnel is operating as the employment business. Gap personnel is committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy

We are delighted to be recruiting for a Technical Support advisor for a fantastic Client Based in South Shore Blackpool. This company is well connected by public transport links and is easily accessible for people commuting from Lytham, St'Annes, Blackpool, Layton, Bispham, Clevleeys and Kirkham. This is a role for someone with experience in the IT industry or someone with a keen interest moving into it.

Technical Support advisor Salary: 27,500

Technical Support advisor Hours: 7:30am-5:30am (40 hours in between)

Technical Support advisor company benefits:

-20 Days holiday + Bank holidays (rising to 25 over 5 years)

-Company parking.

-Flexible working hours.

-Pension contribution.

Technical Support advisor roles and responsibilities:

-To provide technical support through calls and email to end users and engineers/electricians.

-Dealing with all customer requests in a professional & helpful manor.

-Maintain and increase product knowledge and have a keen eye and interest in our products.

-Logging technical issues.

-Ensure the customer is aware of how to obtain a replacement and our policies and procedures should this be required.

-Assist with product testing on possible faulty returns.

-Quotations to be sent via email to ensure a personal approach.

-Answer product related questions utilising information from data sheets and Fresh Desk

Technical Support Advisor key competencies:

-Experience in an IT support role.

-Great customer service scores.

-Attention to detail.

-Ability to prioritise a large workload.

If this role is permanent, gap personnel is operating as the employment agency. If this job is a temporary role, gap personnel is operating as the employment business. Gap personnel is committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy

ABS Resoucing are looking for a Customer Service Advisor

Due to our continued growth, our client is looking for aCustomer Service Adviser to work at their busyLongridge Office

This is apermanent job for the successful candidate

12.60 per hour 40+ hours per week Monday - Friday

Due to the location a own transport would be essential

You will be working in a friendly thriving environment based in Longridge who provide fantastic opportunities for the right candidates with immediate starts and full training provided.

The role will involve Inbound and Outbound calls to customers

We Need you to have -:

• A positive energetic attitude
• Willingness to learn
• Outgoing and enthusiastic
• Excellent telephone manner with previous experience essential
• Work well under pressure in a busy environment
• Be able to work as part of a team
• Good time keeping and good attendance levels.
• Good IT skills and good communication
• Adhoc office Duties

12.60 per hour

Mon - Fri 8.30am - 6pm ( Some time may be required to work later )

If you feel you have the above qualities and this is the role for you, apply now!

More2Life is part of the Key Group of companies and has been a pioneering force in the Equity Release market since it's launch in 2008. Today, operating from our offices in Preston, we help over 1000 people every month to confidently release cash from their homes, significantly growing year on year to become one of the largest lifetime mortgage lenders in the UK

We are looking for experience Customer Service Professionals to join us in our Servicing department. The main purpose of the role is to provide an exceptional service to our lifetime mortgage customers in all aspects of their dealings with More2Life.

Main role & responsibilities:

• Working on the inbound and outbound telephone support line for More2Life customers

• Logging calls notes on CRM system

• Liaising with other servicing teams depending on customer requirements

• Handle all enquiries in a professional, positive and prompt manner.

Required skills & abilities

• Excellent software skills, particularly Outlook & Word (Excel and Adobe also preferred).

• Ability to multi-task and manage own workload in a fast paced environment.

• Experience of working within a telephone based customer service led environment with inbound and outbound calls.

• Experience of working in the Financial Services industry, and in particular the mortgage administration and processing would be preferred but is not essential.

• First class communication skills, both written and verbal.

Most of all we look for people who display and work around the core values of our business:

Ambitious - to break ground to help our customers enjoy a better retirement.
Supportive - relationships are key to everything we do.
Personal - going above and beyond to offer exceptional service.
Integrity - honest, true and transparent in all of our relationships.
Responsive - whatever the challenge we'll deliver the right result.
Expert - experts in our field, our thirst for knowledge never stops

Benefits:

• 23 days holiday, plus bank holidays. Rising to 28 days based on length of service

• Additional holiday purchase scheme

• 1 charity day

• Tier 1 pension

• Simply Health

• Life Assurance

Do you enjoy helping people and making a difference in their day?
Are you a great communicator who thrives in a fast-paced environment?

If so, we have the perfect opportunity for you!

• Competitive Salary - 24,823 per year
• Work-Life Balance - 37.5 hours per week (does require one day at the weekend on a rota system, so flexibility required)
• Supportive Team Culture - A positive, collaborative environment where your input is valued
• Great Benefits - 24 days holiday + Bank holidays, company pension, employee discounts, free parking, life insurance

• Providing top-notch support to customers, ensuring their queries are handled with care
• Managing and organising requests, keeping everything running smoothly
• Handling administrative tasks with efficiency and accuracy
• Using your problem-solving skills to offer solutions and guide customers
• Collaborating with your team to ensure excellent service delivery

• A warm, friendly personality - you genuinely enjoy helping others
• Strong communication skills - both written and verbal
• Great attention to detail - you're organised and reliable
• Tech-savvy - comfortable using IT systems
• Proactive and solution-oriented - you take initiative and solve problems

This is more than just a job - it's a chance to grow, learn, and thrive in a role where your contributions truly matter.

Apply now

INDEP

Customer Service Advisor

Poulton-le-Fylde, FY6 8JX (office based)

• Salary £27,000 to £28,500
• Working hours: Monday to Friday 9am – 5pm
• 24 days annual leave + Bank Holidays

What’s in it for you?

• Full training and ongoing development
• Join a growing, dynamic, and supportive team
• Be part of a scale-up business making a real difference in the energy sector

This role would suit someone who is:

• A confident communicator with strong telephone skills
• Resilient and able to remain calm under pressure
• Naturally empathetic and able to adapt to different customer needs
• Organised with great attention to detail
• Motivated and capable of managing their own workload
• A team player who can follow structured processes
• Tech-comfortable – especially with Microsoft Office and CRM systems

Skills and Experience (Preferred but not essential):

• Experience in credit control or debt resolution
• Background in the utilities or energy industry

What You’ll Be Doing:

As a Customer Service Advisor, you’ll be the key point of contact between energy suppliers and their commercial customers that have fallen into arrears. This role is about understanding each business's unique situation and finding the right solution.

The role includes:

• Proactively contact commercial customers with outstanding balances
• Negotiate payment or alternative commercial resolutions
• Investigate and resolve customer account queries
• Act as an intermediary between energy clients and their customers
• Agree and manage payment plans through to completion
• Recognise vulnerable customers and tailor your approach appropriately
• Identify non-compliant customers and escalate where necessary
• Taking meter reads and prompting Smart meter installations to help promote accurate billing
• Maintain and manage your own portfolio of customer accounts
• Achieve individual and team KPIs set by both management and clients

If you have worked in any of the following fields, we'd love to hear from you:

Account Handler, Credit Control Advisor, Energy Advisor, Customer Account Executive, Customer Relationship Manager, Collections Advisor, Debt Recovery Specialist, Client Services Executive, Customer Retention Advisor, Commercial Customer Advisor, Energy Customer Consultant, Credit Management Advisor, Payment Solutions Executive, Client Liaison Officer, Customer Support Agent, Arrears Resolution Officer, Client Success Specialist, Utilities Customer Representative, CRM Executive, Customer Care Advisor.

Your new company

A leading supplier of services and network maintenance based in Blackburn are now looking to recruit within their Customer Service Manager. The purpose of this role is to Partner the Connections team to drive improvement across the board of Customer Satisfaction and increasing their understanding of the Customer Insights, trends, and behaviours, providing coaching and support to improve the overall customer experience.This role is Monday to Friday 9am - 5pm fully office based.

Your new role

As Customer Service Manager your duties will be:

• Support and drive a cultural shift within the Connections areas to deliver a 10/10 customer experience
• Be the voice of the customer and drive performance through customer feedback.
• You will work collaboratively with the Connections team to analyse data, trends and behaviours and recommend / deliver improvements to achieve a sustainable Customer Satisfaction performance.
• Along with identifying future trends and prediction of customer behaviour and evaluating the impact and business benefit, you will be working within a team of 10 and reporting to the Customer and Community manager.

What you'll need to succeed

To be successful in securing this position, you should have extensive Customer Management experience with an understanding of customer journey and delivery. Including strong client management, ability to influence at senior leadership level and must have excellent communication skills. You should also be confident with using Microsoft Office, however advanced Excel and SAP experience will be required, along with the ability to interpret and deliver information to non-technical colleagues.

What you'll get in return
In return, you will be paid a competitive annual salary ranging from 30,000 + plus annual bonus.

• You will also be entitled to Health Care.
• 25 days annual leave, plus bank (annual leave increasing up to 30 days during length of service)
• Pension scheme of 3% employee - 7% employer
• You will be joining a successful growing business during an exciting period, as well as receiving training and support, which will allow you to further develop your own skills and experience.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Customer Service Administrator
Location: Ormskirk, Lancashire (Office-Based)
Salary:  £24,300 per annum 
Shifts: Mon- Fri 8am - 5pm 

About the Role
We are seeking a well-organised and detail-oriented Customer Service Administrator to support a fast-paced operations team. This position plays a key role in ensuring customers receive accurate and timely information ahead of their journeys. It offers an excellent opportunity to contribute to high service standards within a customer-focused environment.

Key Responsibilities

• Manage brochure requests and maintain stock control

• Coordinate customer applications with accuracy and efficiency

• Prepare and dispatch pre-travel documentation

• Provide administrative support to Operations and Reservations teams

• Maintain accurate customer data within the CRM system

• Ensure compliance with internal procedures and data protection regulations

Skills & Experience

• Strong administrative and organisational abilities

• Excellent attention to detail and accuracy in document handling

• Clear and professional written and verbal communication skills

• A customer-focused, proactive approach to work

• Proficiency in Microsoft Office and CRM/database systems

• Previous experience in the travel industry is advantageous but not essential
  
  
  If this sounds like the perfect role for you then please submit your CV.
  
  This vacancy is being handled by Aspire Recruitment. Please be aware we receive a high volume of applications and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview. Should you apply for this role, we will process your data as detailed in our Privacy Policy and by applying for this opportunity I agree that Aspire Recruitment will keep me informed about potential employment opportunities regularly and that I can choose to opt out of receiving information at any time.