1804 Service Desk jobs in Hartshead
Service Desk Analyst
Posted 9 days ago
Job Viewed
Job Description
My client is a successful and well-established business supplying a unique technology-based product/solution to the public and private sectors. They now require a Service Desk Analyst to join the team and support the next phase of growth for the company.
Their 2nd Line Support Analyst role in the Castleford area is a superb opportunity for someone who is passionate about further improving their IT and Software knowledge and is keen to continue to increase their hardware, software and troubleshooting knowledge.
This is an opportunity for development that is not to be missed. Day to day duties will involve investigating and troubleshooting both software and hardware faults, taking ownership of incidents, driving them through to resolution and maintaining a strong knowledge base
As a Service Desk Analyst, you’ll be responsible for:
- Fault finding and problem solving. li>Answering telephone calls and replying to emails from customers.
- Resolving help-desk tickets.
- Investigating and responding to incidents in accordance with SLAs.
- Supporting bespoke software applications.
- Triaging Hardware issues
- Arranging engineer visits to customer sites.
- Liaising with engineers on site to complete troubleshooting and testing.
Required Skills:
- Previous experience working on a Help Desk or Service Desk providing 2nd line support.
- Desktop imaging and PC builds.
- Experience troubleshooting hardware and software issues. These include but are not limited to using the following,
- Event Viewer
- Investigating application logs
- Command Line
- Firewall and network troubleshooting
- Excellent communication skills.
- Good attention to detail.
- Ability to work on own initiative and as part of a team.
Would you like to kick start your career in a supportive, energetic and successful company? Do you enjoy working as part of an enthusiastic, passionate, and collaborative team? The company is growing, and this role offers excellent potential for career progression into a range of technical or specialist positions.
Service Desk Analyst
Posted 9 days ago
Job Viewed
Job Description
As 1st- 2nd Line Support / Service Desk Analyst /IT Support you should have some of the following skills: Microsoft Windows 10/11, Microsoft Office 365, Active Directory, Group Policy, SCCM or be willing and proactive in upskilling yourself. Ideally the successful person would have an understanding of managing and logging tickets , understand what a SLA is and have the ability to learn new skills.
Successful 1st- 2nd Line Support / Service Desk Analyst /IT Support need to have excellent communication skills, strong and logical troubleshooting / diagnostic’s ability, be resourceful, with a growth mindset and a drive and ambition to progress yourself.
Any 1st- 2nd Line Support / Service Desk Analyst /IT Support who has had any previous experience of adding value to a team and being the go-to person will have a huge advantage. Apply now we are waiting to invest in your career!
Service Desk Manager
Posted 9 days ago
Job Viewed
Job Description
Successful Service Desk Manager/ Service Desk Team Lead must have experience within a similar position and comfortable with proactively overseeing 5 reports, performance management, setting KPI’s as well as resource management, handling escalations.
As Service Desk Manager/ Service Desk Team Lead you should have excellent communication skills to handle stakeholder management / 3rd party interaction.
If you as a Service Desk Manager/ Service Desk Team Lead have any experience with Service transitions, continuous improvement and implementation of process & procedures then you will have a huge advantage!
We are only interested in Service Desk Manager/ Service Desk Team Lead who are keen to progress themselves – This is an ideal opportunity to break into Operations Management!
Apply Now! We need to move quickly!
Service Desk Analyst
Posted 2 days ago
Job Viewed
Job Description
My client is a successful and well-established business supplying a unique technology-based product/solution to the public and private sectors. They now require a Service Desk Analyst to join the team and support the next phase of growth for the company.
Their 2nd Line Support Analyst role in the Castleford area is a superb opportunity for someone who is passionate about further improving their IT and Software knowledge and is keen to continue to increase their hardware, software and troubleshooting knowledge.
This is an opportunity for development that is not to be missed. Day to day duties will involve investigating and troubleshooting both software and hardware faults, taking ownership of incidents, driving them through to resolution and maintaining a strong knowledge base
As a Service Desk Analyst, you’ll be responsible for:
- Fault finding and problem solving. li>Answering telephone calls and replying to emails from customers.
- Resolving help-desk tickets.
- Investigating and responding to incidents in accordance with SLAs.
- Supporting bespoke software applications.
- Triaging Hardware issues
- Arranging engineer visits to customer sites.
- Liaising with engineers on site to complete troubleshooting and testing.
Required Skills:
- Previous experience working on a Help Desk or Service Desk providing 2nd line support.
- Desktop imaging and PC builds.
- Experience troubleshooting hardware and software issues. These include but are not limited to using the following,
- Event Viewer
- Investigating application logs
- Command Line
- Firewall and network troubleshooting
- Excellent communication skills.
- Good attention to detail.
- Ability to work on own initiative and as part of a team.
Would you like to kick start your career in a supportive, energetic and successful company? Do you enjoy working as part of an enthusiastic, passionate, and collaborative team? The company is growing, and this role offers excellent potential for career progression into a range of technical or specialist positions.
Service Desk Analyst
Posted 2 days ago
Job Viewed
Job Description
As 1st- 2nd Line Support / Service Desk Analyst /IT Support you should have some of the following skills: Microsoft Windows 10/11, Microsoft Office 365, Active Directory, Group Policy, SCCM or be willing and proactive in upskilling yourself. Ideally the successful person would have an understanding of managing and logging tickets , understand what a SLA is and have the ability to learn new skills.
Successful 1st- 2nd Line Support / Service Desk Analyst /IT Support need to have excellent communication skills, strong and logical troubleshooting / diagnostic’s ability, be resourceful, with a growth mindset and a drive and ambition to progress yourself.
Any 1st- 2nd Line Support / Service Desk Analyst /IT Support who has had any previous experience of adding value to a team and being the go-to person will have a huge advantage. Apply now we are waiting to invest in your career!
Service Desk Manager
Posted 2 days ago
Job Viewed
Job Description
Successful Service Desk Manager/ Service Desk Team Lead must have experience within a similar position and comfortable with proactively overseeing 5 reports, performance management, setting KPI’s as well as resource management, handling escalations.
As Service Desk Manager/ Service Desk Team Lead you should have excellent communication skills to handle stakeholder management / 3rd party interaction.
If you as a Service Desk Manager/ Service Desk Team Lead have any experience with Service transitions, continuous improvement and implementation of process & procedures then you will have a huge advantage!
We are only interested in Service Desk Manager/ Service Desk Team Lead who are keen to progress themselves – This is an ideal opportunity to break into Operations Management!
Apply Now! We need to move quickly!
Service Desk Coordinator
Posted 3 days ago
Job Viewed
Job Description
This is an exciting opportunity to join Burton Security, a small but ambitious and successful company specialising in the manufacture, distribution, installation and aftersales service of physical security solutions. Due to rapid sales growth, we are looking for positive, enthusiastic individuals to join their friendly service team, helping customers and scheduling engineers.
In addition to a good.
WHJS1_UKTJ
Be The First To Know
About the latest Service desk Jobs in Hartshead !
Service Desk Manager
Posted 3 days ago
Job Viewed
Job Description
Successful Service Desk Manager/ Service Desk Team Lead must have experience within a similar position and comfortable w.
WHJS1_UKTJ
Service Desk Analyst
Posted 3 days ago
Job Viewed
Job Description
Role Details
Job Title Service Desk Analyst
Division Customer Services - Service Desk
Job Location Harrogate
Reports To Service Desk Team Leader
Please note, this position is based onsite in our offices in Harrogate, North Yorkshire so only applicants within commutable distance will be considered.
Role
Our Support Teams provide a complex mix of both customer and technical support for a range of technology p.
WHJS1_UKTJ
Senior Service Desk Analyst
Posted 9 days ago
Job Viewed
Job Description
As 2nd Line Support / Senior Service Desk Analyst /IT Support you should have some of the following skills: Microsoft Windows 10/11, Microsoft Office 365, Active Directory, Group Policy, SCCM.
Successful 2nd Line Support / Senior Service Desk Analyst /IT Support will need to have excellent communication skills, strong and logical troubleshooting / diagnostic’s ability, be resourceful, with a growth mindset and a drive and ambition to progress yourself.
Any 2nd Line Support / Senior Service Desk Analyst /IT Support who has had any previous experience of adding value to a team and being the go-to person will have a huge advantage. Apply now we are waiting to invest in your career!