1062 Service Desk jobs in Snargate

Senior Service Desk Analyst (Europe) 
Hybrid - Ashford or London

Sysco are recruiting for a Senior Service Desk Analyst to join the Service Desk team on a full-time, permanent basis. 

Reporting to the Senior Team Lead - Service Desk, this role serves as a senior escalation point within the Service Desk. You will provide advanced level 1 and level 2 support, including mentoring team members, managing after-hours requests, and handling complex incidents with a high level of professionalism. 

*This is a bilingual position where we are looking for fluent speaking/writing of English and either/both of Swedish and French* 

Key Responsibilities  

• Address advanced and complex incidents escalated by Service Desk Analysts, including troubleshooting via remote desktop 
• Ensure case ownership and coordinate support from internal teams as needed 
• Escalate unresolved incidents to appropriate leadership teams and follow through to resolution 
• Provide coverage during after-hours or Team Lead absences, assisting with escalations and call volumes 
• Mentor junior analysts, deliver training, and create advanced knowledge articles 
• Document case details thoroughly in ServiceNow, including impact and steps taken 
• Meet and exceed defined KPIs and CSat scores 
• Support internal customers 24/7/365 via assigned shift patterns 
• Maintain business continuity through after-hours and on-call support 
• Uphold Sysco's Code of Conduct and training objectives 
• Work independently in a remote environment 

Skills and Experience 

• Extensive Service Desk experience, with advanced ServiceNow ITSM usage 
• Proven ability to resolve complex technical issues 
• Fluent in English and French or Swedish (required) 
• Strong communication and interpersonal skills 
• Advanced troubleshooting, remote support, and mentoring skills 
• Comfortable working in high-pressure, escalated environments 
• Familiarity with VMware Workspace ONE Access or similar tools 

Education and Certifications 

• Demonstrated advanced IT knowledge and experience in a similar role 
• ITIL v4 or ITSM certification preferred 
• AWS certifications and Microsoft MCSE a plus 
• CompTIA A+ desirable 
• Proficient with Microsoft Office365 tools 

Senior Service Desk Analyst (Europe)
Hybrid - Ashford or London

Sysco are recruiting for a Senior Service Desk Analyst to join the Service Desk team on a full-time, permanent basis.

Reporting to the Senior Team Lead - Service Desk, this role serves as a senior escalation point within the Service Desk. You will provide advanced level 1 and level 2 support, including mentoring team members, managing after-hours requests, and handling complex incidents with a high level of professionalism.

*This is a bilingual position where we are looking for fluent speaking/writing of English and either/both of Swedish and French*

Key Responsibilities

• Address advanced and complex incidents escalated by Service Desk Analysts, including troubleshooting via remote desktop
• Ensure case ownership and coordinate support from internal teams as needed
• Escalate unresolved incidents to appropriate leadership teams and follow through to resolution
• Provide coverage during after-hours or Team Lead absences, assisting with escalations and call volumes
• Mentor junior analysts, deliver training, and create advanced knowledge articles
• Document case details thoroughly in ServiceNow, including impact and steps taken
• Meet and exceed defined KPIs and CSat scores
• Support internal customers 24/7/365 via assigned shift patterns
• Maintain business continuity through after-hours and on-call support
• Uphold Sysco's Code of Conduct and training objectives
• Work independently in a remote environment

Skills and Experience

• Extensive Service Desk experience, with advanced ServiceNow ITSM usage
• Proven ability to resolve complex technical issues
• Fluent in English and French or Swedish (required)
• Strong communication and interpersonal skills
• Advanced troubleshooting, remote support, and mentoring skills
• Comfortable working in high-pressure, escalated environments
• Familiarity with VMware Workspace ONE Access or similar tools

Education and Certifications

• Demonstrated advanced IT knowledge and experience in a similar role
• ITIL v4 or ITSM certification preferred
• AWS certifications and Microsoft MCSE a plus
• CompTIA A+ desirable
• Proficient with Microsoft Office365 tools

Job Title: Application Service Desk Analyst
Location: Dartford/Hybris
Salary: GBP27,500 - GBP29,000 (depending on experience)
About the Role
Were looking for a motivated Application Service Desk Analyst to join our IT team. You'll support users, troubleshoot application issues, and help improve our services. This is a hybrid role, with initial training in-office 5 days a week and working for a highly regarded company

Key Responsibilities
Respond to support queries via phone, email, or tickets
Troubleshoot and escalate technical issues
Write simple scripts (Python, PowerShell, JavaScript)
Maintain support documentation
Help users with application use and setup
Log and track incidents (using Salesforce Remedyforce, Jira)
Assist with testing updates and fixes
Work closely with IT and development teams
Shift work and some on call

What Youll Need
Experience in 1st line application support (essential)
Strong communication and customer service skills
Basic scripting knowledge (Python, PowerShell, JavaScript)
Familiarity with IT support tools and processes
Calm under pressure and good at problem-solving
ITIL Foundation (preferred)

Qualifications & Experience
Degree in IT/Computer Science or equivalent (preferred)
2 years in application support or customer service (preferred)
Junior developer experience a bonus

Benefits
Company pension
On-site parking
Death in Service cover
Sick pay

Customer Service Advisor

25,000 per annum

Temporary to Permanent Opportunity

Swanley - Full Time - 9am - 5pm - Fully Office Based

Do you have experience in Customer Service within an office environment?

Are you looking for a role to start immediately?

We are working exclusively with our client to recruit a Customer Service Advisor to join their team on a Full Time basis. Initially temping for a 4 week period then becoming a Permanent member of the team.

Key Duties:

• Answering incoming calls from clients
• Managing client order queries
• Updating the internal database with client changes
• Order processing

This is not a call centre based role, most correspondence is processed via email using their CRM system.

Its a great opportunity to join a company that offers a friendly feel, working in modern offices and joining a team during their expansion period.

Apply online today or email (url removed).

Please note: Due to the location access to your own transport is required and this is a fully office based role hybrid working is not offered.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

An excellent opportunity has arisen for a Customer Service Coordinator to join our friendly team.

Our client manufactures specialist medical food and equipment for internally (through tubes) fed patients, to improve patient quality of life and meet their nutritional needs.

The customer service coordinator plays an integral front line role and is committed to delivering the highest levels of service to patients. This role is for someone who enjoys working as part of a friendly team and wants to make a difference to people's lives. The team works in an open plan office within a modern building. There is a 3-month training program overseen by our team trainer.

Pay rate

Monday - Friday: between 08:00 - 20:00. Most shifts are 08:00-16:30 and 09:00-17:30. Shifts 10:00-18:30 and 11:30-20:00 are completed in a week block once every 2 months.

37.5 hours per week. 7.5 hours per day.

13.50 per hour

Location: ME10 3SU

1 Saturday per month 09:00 am - 13:00 pm (paid as additional, overtime rate x1.75)

On call segments (paid as additional, at an enhanced rate)

Benefits you'll love:

• Option to work 1 day from home every week
• Opportunity for overtime paid at an enhanced rate
• Free on-site parking
• Onsite canteen including a Starbucks station
• Onsite gym including a peloton bike
• Outside seating areas
• Team social events
• Access to the Randstad flexible benefits app which includes discounts at major supermarkets, restaurants, coffee shops and cinemas.
• Access to employee assistance programs including financial advice and counselling services
• Full training provided

Responsibilities

• Provide the highest levels of customer care to both patients and health-care professionals
• Stock check and arrange patient deliveries via telephone and email
• Answer patient and stakeholder enquiries, resolving all queries that might arise
• Troubleshoot feeding pumps
• Use our internal database (CRM system) to place orders and log all patient and health-care professional communication
• Communicate with internal & external stakeholders by phone & email
• Manage daily workload as delegated by lead coordinator

Requirements

• Experience in customer service preferred but not essential
• IT Proficient
• Proficient in using two monitors
• Professional and confident telephone manner
• Ability to multitask (Placing orders and updating system whilst on the phone, using 2 screens)
• Able to drive or reach site with ease

Job Title: Customer Service Executive

Location: Edenbridge
Contract Type: Permanent

Hours: Monday - Friday - 9-5.30pm. Office based. 1 day Hybrid/Remote working once training is completed.

Are you a customer service superstar ready to take your career to the next level? Our client, a leading organisation in the manufacturing and production industry, is on the lookout for a passionate and proactive Customer Service Executive to join their dynamic team in Edenbridge!

Why Join Us?

• Supportive Team: Working within a supportive nurturing team in a great upbeat environment.
• Career Development: Dive into a fast-paced industry with opportunities for growth and advancement.
• Comprehensive Benefits: Enjoy a competitive salary, free parking, a pension scheme, annual bonuses, and private healthcare.

Key Responsibilities:
As the main internal contact for our customers, you will:

• Ensure all requirements are met and orders are processed efficiently.
• Coordinate with planning and production teams to agree on production and delivery timelines, communicating critical path dates and any changes to customers.
• Manage new projects and repeat orders from initiation through to completion.
• Provide essential administrative support to External Sales and Account Managers.
• Collaborate with the QA team to investigate and resolve quality issues, keeping customers informed throughout the process.

What We're Looking For:
To thrive in this role, you should possess:

• A strong customer focus with excellent interpersonal and communication abilities.
• Confidence in liaising with individuals at all levels, both internally and externally.
• A team-oriented mindset, being dependable and proactive in supporting colleagues.
• Strong multitasking skills, with the ability to prioritise and work under pressure to meet deadlines.
• Self-motivation and good decision-making skills.
• A professional telephone manner, adaptable to changing customer needs.
• Proficiency in Microsoft Office and familiarity with MIS systems.

Why This Role is Exciting:
This is more than just a job; it's an opportunity to make a real impact! You'll be at the heart of operations, ensuring our customers are not just satisfied but delighted with the service they recive from start to finish. Your contributions will directly influence the success and growth in the industry.

Join Our Team!
If you are ready to bring your enthusiasm and dedication to a role that truly values customer service, we want to hear from you! Apply today and take the first step towards a rewarding career with our client.

How to Apply:
Send your CV online for consideration, or send directly to (url removed). Apply today, interviews will be taking place ASAP.

This role is being managed by Debbie Foster - (phone number removed) - Office Angels - Tunbridge Wells

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Salary: 28,000 circa
Hours: 8am-5pm Monday - Friday, 1hr lunch
This is a hybrid position (1 day per week working from home, 4 days in the office)

Are you a proactive, customer-focused individual who thrives in a fast-paced environment? My client is looking for a Customer Service Executive to join it's dynamic and growing team.

Your duties within this role will include:
- Acting as the customers' internal point of contact, ensuring customers' requirements are met
- Processing customer orders
- Ensuring customers are kept informed regarding their products
- Helping out with internal administration

You will be customer focused, self-motivated, a good telephone manner, comfortable using Microsoft and able to work to tight deadlines and make decisions under pressure.

If you would like to apply for the role then send your CV today!

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

Are you experienced within the Travel Industry and based out in the Kent area? Do you pride yourself on your Customer Service / Guest Relations? We have the role for you!

We are super excited to be working with this Luxury Villa Rental Platform, who are looking to grow their Guest Relations team. This is a hybrid role, ideal for someone who thrives in a fast-paced customer-focused environment and is passionate about leading a high-performing team.

As Guest Relations Supervisor, you will oversee our Guest Relations Agents, manage complex guest issues, and help maintain the companies world-class service standards. From resolving escalated complaints to mentoring team members, you'll play a pivotal role in ensuring every guest interaction is seamless and professional. You'll report into the Guest Relations Manager and play a key role in supporting agents, handling complex issues, and representing our brand in guest-facing communication across platforms.

Key Responsibilities:

• Supervise and support a team of Guest Relations Agents
• Monitor performance and adherence to service protocols
• Provide onboarding support and ongoing training
• Prepare monthly reports on team productivity and complaint trends
• Act as first point of escalation for unresolved guest concerns
• Personally handle high-priority or sensitive guest issues
• Liaise between guests, property managers, and internal teams
• Ensure timely, empathetic follow-ups and resolution of guest concerns
• Respond professionally to guest reviews on platforms like Trustpilot, ABTA, Google, and social media
• Collaborate across departments to turn negative feedback into positive outcomes
• Proactively request updates to reviews once issues are resolved

The person:

• Experienced within he Travel & Tourism Industry
• Strong background in customer service or guest relations (team leadership preferred)
• Excellent communication and conflict-resolution skills
• Confident using CRMs, customer platforms, and managing review responses
• Highly organised, empathetic, and detail-oriented

The package:

• Competitive salary: 28,000 - 30,000
• Beautiful countryside office setting with free parking
• Good public transport links to Canterbury and surrounding areas
• Flexible hybrid working: 4 office days, 1 remote day
• 30 days holiday (including bank holidays)
• Company pension scheme
• Cycle to Work scheme
• Discounts on villa holidays worldwide
• Free tea & coffee, on-site tuck shop, and coffee shop

Interested?

Please click APPLY or contact (url removed)