44,934 Service Industries jobs in the United Kingdom
Head of Service Management
Posted today
Job Viewed
Job Description
Head of Service (Medical Services equipment)
Location: West Yorkshire
Salary: £36500 + Benefits, life assurance, 39 hours pw,
Monday to Friday, Start 0700am -16.15pm, Friday 0700 till 11am (half hour for lunch, except Friday.
Our client, a leader in providing prehospital emergency care solutions in the Emergency Services, Fire Rescue, Industrial Safety. Police, & Military sector, e.g. carry on equipment, hydraulic lift stretchers, patient lifting equipment, safety devices, rescue equipment etc. is seeking a highly motivated Head of Service to lead and develop our Field based technicians Team. This pivotal role is focused on delivering exceptional customer service, managing field operations, and driving continuous improvement across our service division.
The Role
As Head of Service, you will:
- Lead and manage the Service Team to achieve monthly targets and annual performance goals.
- Oversee day-to-day job scheduling for field-based Technicians and ensure service orders are completed on time.
- Provide accurate service pricing to support product quotations.
- Maintain customer records (paper and digital) with precision and compliance.
- Manage stock control for field-based Technicians, ensuring efficiency and cost-effectiveness.
- Liaise effectively with customers, responding to technical queries promptly and professionally.
- Drive improvements and identify growth opportunities within the service division.
- Oversee warranty, repair, and service activities, occasionally providing hands-on support.
- Collaborate with engineering, production, and quality departments to resolve technical and warranty issues.
About You
We are looking for someone who has experience in running a service team, i.e. Dealer workshop, fleet service manager, where technical experience and excellent logistical skills are required. You will need to be,
- An excellent communicator with strong written and verbal skills.
- Organised with a keen eye for detail and accuracy.
- Confident in using MS Outlook, Word, and Excel.
- Experienced in customer support roles, ideally with exposure to technical services.
- Proactive, self-driven, and eager to take responsibility.
- Positive, energetic, and committed to continuous learning and development.
- As Head of Service, you will play a key role in shaping and growing our service operations, making a real impact both internally and with our customers.
How to Apply
If you’re ready to take on this exciting leadership opportunity, please send your CV and cover letter to John Kupse at in the first instance
Service Management Ivanti Specialist
Posted today
Job Viewed
Job Description
Come join us and make a difference in the world!
Discover more at
NO AGENCIES PLEASE
Job Description
The role is hybrid office based in either Chippenham or Hartlepool.
The Service Management Consultant role is a varied, challenging and exciting role. The role is responsible for ensuring the day-to-day activities related to the IT Service Management tooling are delivered to meet the needs of the business. It will involve working closely with both internal and external stakeholders and is targeted with the supporting the delivery of a high performance and reliable IT capability worldwide.
Working within the Cyber, Service and Technology (CST) division and reporting to the Service Support Manager, the successful candidate will be responsible for delivering, maintaining and improving a highly capable IT Service Management Tool for use by NEC and our customers. As part of the Service Support Team, you will become a pivotal part of the team that is responsible for the provision of the Ivanti toolset, reporting capability, team performance and quality monitoring all of which underpins the delivery of ITIL service management to the business as a whole. As a Senior level role, you will be expected to be an expert in your field with the capability to pass on your knowledge to others working within the wider team based in Hartlepool, Chippenham and India.
The successful candidate will have an expert level of knowledge of ITIL service management tools specifically Ivanti and have the ability to problem solve and work collaboratively with key business stakeholders. The IT Service Management Tool is responsible for underpinning the delivery of all NECSWS Services and is aligned to the ITIL framework and supporting ongoing compliance with ISO2000.
Travelling may be required as part of the role as there is a need to attend customer locations and other NEC offices.
Responsibilities
- Technical ownership of the Ivanti IT Service Management toolset
- Low level understanding of the Ivanti DB schema
- Highly experienced in the configuration of the Ivanti toolset to achieve the required business outcomes
- Understanding of Ivanti and IT Service Management toolset best practice
- Ability to utilise technical architect skills to design, implement and maintain the Ivanti toolset
- The ability to mentor and develop team members split across multiple geographic locations
- Input into the measurement, monitoring and review of performance of the team and process using KPIs and CSFs
- Assist in ensuring the team skilled to the appropriate level
- Ensure compliance with documented processes to allow certification to ISO2000 to be maintained.
- Awareness of the business priorities, objectives and drivers to suggest continual service improvement strategies
- Work very closely with ITIL process team leaders to ensure a full ITIL aligned end to end service is available to stakeholders
- Build and maintain relationships with internal and 3rd party organisations as required, such as resources within the tool suppliers’ teams.
- Ensuring adherence to OLAs
- Input into team reporting as required
- An excellent communicator both verbally and written at both a technical and stakeholder level.
- An understanding of ITIL 4 practices and how they are delivered within IT Service Management Tools.
- An ability to balance and plan the short and long term actions to achieve the objective of the team.
- Awareness of all relevant industry standards.
- Awareness of best practices for service management and associated tooling.
- Be influential and persuasive with stakeholders.
- Maintaining an understanding of all of NECSWS business areas.
- An ability to think critically about systems and to make adjustments consistently as needed.
- The ability to manage time effectively.
Qualifications
Essential Skills
- Demonstrable experience Service Management Experience, with a focus on design, implementation, testing, maintenance and improvement of IT Service Management toolsets
- Stakeholder Management
- Possess excellent stakeholder management skills and an ability to innovate
- Excellent communication and business writing
- Working knowledge and experience of the ISO2000 Service Management Standard
- Excellent problem-solving skills
- Considered an expert in the Ivanti toolset including ISM and UEM
Essential Qualifications
- ITIL v4 Foundation
- NPPVL3 + SC clearance required or eligibility.
Desirable Qualifications and Skills
- ITIL v4 Intermediate Qualification
Additional Information
We pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:
- Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
- 25 days paid holiday with the option to buy/sell (FTE)
- 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
- A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
- A selection of flexible benefits to suit your individual needs
- All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.
OTHER INFORMATION
- Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.
- All offers are subject to satisfactory vetting, references and occupational health checks.
- Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.
NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.
Who We Are:
We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.
Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.
We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.
We’d love your help. And we’ll support you all the way.
ESN - Service Management Consultant 1616
Posted 9 days ago
Job Viewed
Job Description
ESN - Service Management Consultant (Systems)
Contract Length : 6 months
Day Rate : £600/day (Inside IR35)
Location : Hybrid - Fortnightly presence in Chorley and monthly travel to Warwick
Must be eligble for SC clearance
Join a High-Impact National Programme - Operational Consultancy for ESN Onboarding
We are seeking a highly experienced Service Management critical communications consultant who has worked within or directly alongside the Emergency Services - police, fire, ambulance, or similar- to play a pivotal role in a nationally significant programme modernising the UK’s emergency communications infrastructure.
This is not a purely technical role. You will be the voice of operational reality in the ESN onboarding process, ensuring that the needs, challenges, and workflows of those on the front line—control room operators, dispatchers, and first responders - are fully understood and embedded into every decision.
Applicants must bring authentic operational insight, ideally gained within an ESN User Organisation, to provide holistic consultancy across the full control room environment and wider critical communications environment - processes, people, and technology.
Key Responsibilities:
- Act as a trusted advisor on all aspects of the service management environment—including OSS/BSS systems through to billing and key reporting activity including critical and major incident review and handling.
- Engage directly between senior users within the emergency services and partners, senior management and key service management suppliers to capture key information and risks to support genuine operational requirements.
- Support the onboarding of User Organisations to ESN, ensuring changes are practical, safe, and operationally sound.
- Facilitate workshops, site visits, and scenario-based discussions to align programme delivery with day-to-day realities.
- Represent operational requirements in governance forums, influencing decisions to protect service quality and resilience.
- Provide clear, actionable advice to both operational and technical teams to ensure ESN systems and service management tools work in the real-world emergency services context.
- Guide organisations through operational readiness, user training needs, and go-live preparation.
About You:
- Essential: First-hand experience working within an Emergency Services control room and Critical Communications environment in delivery service management support (police, fire, ambulance) or in close collaboration with such teams in an operational capacity.
- Deep understanding of critical communication within the emergency services, emergency response priorities, and the pressures of live incident management.
- Proven ability to bridge the gap between end-user needs and technical delivery, ensuring solutions are operationally viable.
- Strong stakeholder engagement skills, able to build trust with both senior leadership and frontline personnel.
- Comfortable navigating complex, multi-stakeholder, and multi-supplier environments.
- Excellent communicator, facilitator, and problem-solver.
- Commercially aware with a practical, outcome-focused mindset.
Onboarding Service Management Consultant 1616
Posted 15 days ago
Job Viewed
Job Description
Service Management System Architect
Contract Length : 6 months
Day Rate : £600/day (Inside IR35)
Location : Hybrid - Fortnightly presence in Chorley and monthly travel to Warwick
Join a High-Impact National Programme - Service Management System Architect (ESN Onboarding Focus)
We’re seeking a Service Management System Architect to join a nationally significant technology transformation programme aimed at modernising emergency communications infrastructure across the UK. This role is ideal for an experienced professional looking to influence the onboarding and integration of complex service management systems into a mission-critical network.
You’ll be working within a multi-supplier, multi-stakeholder environment to ensure effective onboarding of User Organisations to a secure, modern service platform.
Key Responsibilities:
- Lead all technical aspects related to integrating User Organisation Service Management systems with the central network service.
- Translate complex technical requirements, interface configurations, and testing needs to a range of stakeholders across public sector and supplier groups.
- Collaborate with technical and delivery leads to ensure timely completion of onboarding milestones and contract deliverables.
- Serve as a key contributor in governance forums, providing guidance and resolving technical challenges as they arise.
- Act as the primary contact for integration planning, issue resolution, and system readiness across assigned User Organisations.
About You:
- Strong background in the design, configuration, testing, and deployment of IT Service Management systems (e.g., ServiceNow, BMC Remedy, or similar).
- Solid understanding of large-scale public safety or critical communications programmes, ideally including previous work on secure networks.
- Experience working with or within Emergency Services organisations or other high-compliance environments.
- Skilled in technical stakeholder engagement, issue resolution, and translating between business needs and technical implementations.
- Able to manage complexity and change in fast-paced, multi-supplier programme environments.
- Confident communicator with strong documentation and presentation skills.
- Commercially aware, with a pragmatic and customer-focused approach to solution delivery.
This is a 6-month contract , paying £600 per day (Inside IR35) . The role is hybrid , with fortnightly attendance in Chorley and monthly meetings in Warwick .
ESN - Service Management Consultant 1616
Posted 1 day ago
Job Viewed
Job Description
ESN - Service Management Consultant (Systems)
Contract Length : 6 months
Day Rate : £600/day (Inside IR35)
Location : Hybrid - Fortnightly presence in Chorley and monthly travel to Warwick
Must be eligble for SC clearance
Join a High-Impact National Programme - Operational Consultancy for ESN Onboarding
We are seeking a highly experienced Service Management critical communications consultant who has worked within or directly alongside the Emergency Services - police, fire, ambulance, or similar- to play a pivotal role in a nationally significant programme modernising the UK’s emergency communications infrastructure.
This is not a purely technical role. You will be the voice of operational reality in the ESN onboarding process, ensuring that the needs, challenges, and workflows of those on the front line—control room operators, dispatchers, and first responders - are fully understood and embedded into every decision.
Applicants must bring authentic operational insight, ideally gained within an ESN User Organisation, to provide holistic consultancy across the full control room environment and wider critical communications environment - processes, people, and technology.
Key Responsibilities:
- Act as a trusted advisor on all aspects of the service management environment—including OSS/BSS systems through to billing and key reporting activity including critical and major incident review and handling.
- Engage directly between senior users within the emergency services and partners, senior management and key service management suppliers to capture key information and risks to support genuine operational requirements.
- Support the onboarding of User Organisations to ESN, ensuring changes are practical, safe, and operationally sound.
- Facilitate workshops, site visits, and scenario-based discussions to align programme delivery with day-to-day realities.
- Represent operational requirements in governance forums, influencing decisions to protect service quality and resilience.
- Provide clear, actionable advice to both operational and technical teams to ensure ESN systems and service management tools work in the real-world emergency services context.
- Guide organisations through operational readiness, user training needs, and go-live preparation.
About You:
- Essential: First-hand experience working within an Emergency Services control room and Critical Communications environment in delivery service management support (police, fire, ambulance) or in close collaboration with such teams in an operational capacity.
- Deep understanding of critical communication within the emergency services, emergency response priorities, and the pressures of live incident management.
- Proven ability to bridge the gap between end-user needs and technical delivery, ensuring solutions are operationally viable.
- Strong stakeholder engagement skills, able to build trust with both senior leadership and frontline personnel.
- Comfortable navigating complex, multi-stakeholder, and multi-supplier environments.
- Excellent communicator, facilitator, and problem-solver.
- Commercially aware with a practical, outcome-focused mindset.
Onboarding Service Management Consultant 1616
Posted 1 day ago
Job Viewed
Job Description
Service Management System Architect
Contract Length : 6 months
Day Rate : £600/day (Inside IR35)
Location : Hybrid - Fortnightly presence in Chorley and monthly travel to Warwick
Join a High-Impact National Programme - Service Management System Architect (ESN Onboarding Focus)
We’re seeking a Service Management System Architect to join a nationally significant technology transformation programme aimed at modernising emergency communications infrastructure across the UK. This role is ideal for an experienced professional looking to influence the onboarding and integration of complex service management systems into a mission-critical network.
You’ll be working within a multi-supplier, multi-stakeholder environment to ensure effective onboarding of User Organisations to a secure, modern service platform.
Key Responsibilities:
- Lead all technical aspects related to integrating User Organisation Service Management systems with the central network service.
- Translate complex technical requirements, interface configurations, and testing needs to a range of stakeholders across public sector and supplier groups.
- Collaborate with technical and delivery leads to ensure timely completion of onboarding milestones and contract deliverables.
- Serve as a key contributor in governance forums, providing guidance and resolving technical challenges as they arise.
- Act as the primary contact for integration planning, issue resolution, and system readiness across assigned User Organisations.
About You:
- Strong background in the design, configuration, testing, and deployment of IT Service Management systems (e.g., ServiceNow, BMC Remedy, or similar).
- Solid understanding of large-scale public safety or critical communications programmes, ideally including previous work on secure networks.
- Experience working with or within Emergency Services organisations or other high-compliance environments.
- Skilled in technical stakeholder engagement, issue resolution, and translating between business needs and technical implementations.
- Able to manage complexity and change in fast-paced, multi-supplier programme environments.
- Confident communicator with strong documentation and presentation skills.
- Commercially aware, with a pragmatic and customer-focused approach to solution delivery.
This is a 6-month contract , paying £600 per day (Inside IR35) . The role is hybrid , with fortnightly attendance in Chorley and monthly meetings in Warwick .
Onboarding Service Management Consultant 1616
Posted 1 day ago
Job Viewed
Job Description
Service Management System Architect
Contract Length : 6 months
Day Rate : £600/day (Inside IR35)
Location : Hybrid - Fortnightly presence in Chorley and monthly travel to Warwick
Join a High-Impact National Programme - Service Management System Architect (ESN Onboarding Focus)
We're seeking a Service Management System Architect to join a nationally significant technology transformation programme aimed .
WHJS1_UKTJ
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Associate Director - Global Service Management Platform Architect
Posted 3 days ago
Job Viewed
Job Description
**Role Overview**
Join our team as a **Platform Architect** responsible for technical oversight and delivery with our **Global Service Management Platform (predominately Service Now)** in Lilly IT, working side by side with peers in a distributed team. You will be a technical leader who understands the platform and interdependencies of the modules, analyzes impacts of new requirements, and provides controls to ensure the correct technical solutions, with the right security standards are delivered. You will demonstrate deep technical abilities, a sound understanding of business strategy and policies that govern the Service Management platforms and possesses sophisticated experience and knowledge of ServiceNow security, as well as alignment to the long-term vision of enterprise solutions.
The ideal candidate will embrace emerging technologies, like AI and Automation, driving adoption across an enterprise, paired with demonstrating a passion for using platform capabilities within new areas of the business. These skills will enable improved user efficiency and experience and help support the broader Company purpose of making life better for people around the world.
**What You'll Be Doing**
You will engage deeply with enterprise architects, Cyber Security, the Lilly Global Service Management Platform team, multi-functional IT partners, and vendors to enhance the ServiceNow capabilities, security model and deliver new ground-breaking functionality. You will have the desire and demonstrable ability to cut through ambiguity and re-imagine how services should be established and managed to ensure the highest levels efficiency. You will be a respected and robust technical partner who feels obligated to focus on enterprise value-based outcomes - one that can establish new enterprise capabilities through engagement with cross functional partners and vendors whilst minimizing technical dept.
**How You'll Succeed**
+ Demonstrate your technical proficiency and governance of the ServiceNow platform, along with thought leadership and counsel to the Product Managers, along with delivery execution oversight and coaching to technical development teams.
+ Use your passion for AI and Automation to chart an effective course for optimizing workload, allowing the team to deliver ever increasing outcomes.
+ Exhibit demonstrable ability to define and drive the technical approach for best practices, policies, and procedures related to design and development of platform applications, security, and integrations. Ensure effective impact analysis of platform changes, maintaining consistency and adherence to Standard Operating Procedures concerning architecture, security, data, integrations, and processes.
+ Advise on key program initiatives and technology roadmaps. Lead compliant/secure tech implementation. Influence automation toolset implementations to be aligned with strategic roadmap and standards. Improve value derived from toolset by increasing knowledge across Tech at Lilly of capabilities
+ Be responsible for the design, implementation, and evolution of the platform, ensuring stability, security, and scalability. apply the least privilege principle, ensure compliance with Lilly's security controls, and supervise security awareness training.
+ Leverage automation and self-service initiatives to enhance operational efficiency and user experience. Ensure the effective integration of ITSM tools with other enterprise platforms. Stay ahead of industry trends and emerging technologies to enhance service management capabilities.
+ Know the latest on ServiceNow products, security and applicable integrated technologies
+ You will maintain an unwavering emphasis on enhancing the digital user experience and boosting end-user productivity, transitioning technology from being a mere enabler to becoming the main driver of productivity for our workforce.
+ Be ready to demonstrate Applied knowledge of ITIL v3 and Applied knowledge of NIST Cyber Security Framework
+ You will lend your unique expertise to a diverse, driven, and successful team.
**What You Should Bring**
+ ServiceNow Certified System Administrator (CSA) or equivalent ITSM platform certifications
+ Clear expertise in utilising AI and Automation to eliminate manual workload and reduce complexities of the remainder, including educating others on how to do the same.
+ Experience with Agile and DevOps methodologies
+ Demonstrated influence, communication, presentation, and facilitation skills.
+ Demonstrated strong partnership skills and influence with business partners inside business unit context.
+ Strong organizational and communication skills with multiple examples of being able to convey complex ideas and thoughts in manners that resulted in definitive directions and results.
+ Strong negotiation skills.
+ Proactive, demonstrated ability to challenge the status quo and solid ability to drive peers and above to timely decisions.
+ A high level of intellectual curiosity, external perspective, technical capability and innovation interest.
+ Strong knowledge of ITIL frameworks, service operations, and process improvement methodologies.
**Your Basic Qualifications**
+ Bachelor's Degree in Computer Science, Information Technology, or related technical field
+ 5+ years of experience in IT service management, with a solid focus on ITSM platforms (e.g., ServiceNow, BMC Remedy, Cherwell)
+ Experience with technical leadership global/diverse teams and large-scale ITSM transformations.
**Additional Information:**
+ Position requires 5-10% travel
+ Position located in Indianapolis, Indiana working in a hybrid model
+ Other locations may be considered based on appropriate experience.
**Organization Overview**
Lilly IT builds and maintains capabilities using cutting edge technologies like most prominent tech companies. What differentiates Lilly IT is that we redefine what's possible through tech to advance our purpose - creating medicines that make life better for people around the world, like data driven drug discovery and connected clinical trials. We hire the best technology professionals from a variety of backgrounds, so they can bring an assortment of knowledge, skills, and diverse thinking to deliver innovative solutions in every area of our business.
The Digital Core team is at the forefront of digitalization to enable and advance the entire company, with increased productivity and best-in-class Customer experiences. This team provides a robust and sustainable infrastructure of hardware, software and services that are critical to enable our global workforce and business to operate and transform. As leaders in technology and understanding business requirements and challenges, this team defines and leads the overall company technology strategy.
Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form ( ) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.
Lilly is proud to be an EEO Employer and does not discriminate on the basis of age, race, color, religion, gender identity, sex, gender expression, sexual orientation, genetic information, ancestry, national origin, protected veteran status, disability, or any other legally protected status.
Our employee resource groups (ERGs) offer strong support networks for their members and are open to all employees. Our current groups include: Africa, Middle East, Central Asia Network, Black Employees at Lilly, Chinese Culture Network, Japanese International Leadership Network (JILN), Lilly India Network, Organization of Latinx at Lilly (OLA), PRIDE (LGBTQ+ Allies), Veterans Leadership Network (VLN), Women's Initiative for Leading at Lilly (WILL), enAble (for people with disabilities). Learn more about all of our groups.
Actual compensation will depend on a candidate's education, experience, skills, and geographic location. The anticipated wage for this position is
$123,000 - $180,400
Full-time equivalent employees also will be eligible for a company bonus (depending, in part, on company and individual performance). In addition, Lilly offers a comprehensive benefit program to eligible employees, including eligibility to participate in a company-sponsored 401(k); pension; vacation benefits; eligibility for medical, dental, vision and prescription drug benefits; flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts); life insurance and death benefits; certain time off and leave of absence benefits; and well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).Lilly reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion and Lilly's compensation practices and guidelines will apply regarding the details of any promotion or transfer of Lilly employees.
#WeAreLilly
Enterprise Service Management (ESM) Pre-Sales Solution Architect - Birmingham
Posted 1 day ago
Job Viewed
Job Description
About the job you're considering
We’re looking for a passionate and experienced Enterprise Service Management (ESM) Solution Architect to join our collaborative and high-performing Pre-Sales and Solutions team. In this role, you’ll play a key part in shaping thoughtful and compelling service management and SIAM delivery models that make a real difference for clients across both public and private sectors.
You’ll work closely with a diverse group of colleagues and clients to co-create scalable, high-impact services—leveraging automation, integration, and modern operating models to manage the services delivered by complex IT ecosystems. Your expertise will help guide solutions from initial concept through to early delivery, ensuring they are innovative, sustainable, and aligned with our shared goals.
This is a fantastic opportunity to lead with purpose, grow your influence, and contribute to meaningful change in enterprise service delivery.
Hybrid working : The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.
If you are successfully offered this position, you will go through a series of pre-employment checks, including:
identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service)
Your role
- Lead the full lifecycle of enterprise service management solutions from shaping ideas and supporting bids to early stage delivery.
- Collaborate across teams to integrate Digital SIAM processes and ways of working underpinned by ITSM platforms including ServiceNow into cohesive, client-focused solutions.
- Partner with sales, delivery, legal, and commercial teams to ensure proposals are clear, compelling, and aligned.
- Deliver integrated, holistic solutions that exceed client expectations by embedding forward-thinking practices—such as automation, cloud, and sustainability—within robust service management and governance frameworks.
- Develop cost-effective, risk-aware architectures and governance models that reflect ITIL standards and client needs.
- Build strong, trust-based relationships with stakeholders and contribute to team learning through knowledge sharing and mentoring.
You can bring your whole self to work. At Capgemini building an inclusive future is part of everyday life and will be part of your working reality. We have built a representative and welcoming environment, for everyone.
Your skills and experience
- A strong background in designing enterprise service management or IT service delivery solutions, especially in pre-sales or bid environments.
- Deep knowledge of ITIL, SIAM, and ServiceNow, with a passion for innovation and continuous improvement.
- A strategic mindset with commercial awareness—able to balance cost, value, and risk.
- Excellent communication and collaboration skills, with the ability to bring people together and inspire confidence.
- A problem-solving approach that’s both analytical and creative, always focused on delivering value for clients.
Your security clearance
To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance .
To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.
Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.
Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.
What does ‘Get The Future You Want ‘ mean for you?
You’d be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions.
To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy.
You’ll be bringing your unique skills and perspectives to the team, inspiring and taking inspiration from your teammates as you unlock value in everything you do. You’ll be joining a professional community of experts, who have got your back and will support you, every step of the way.
You will reimagine what’s possible: creating value for the world’s leading organisations through technology to build a sustainable, more inclusive future. You will work with a range of clients all with a unique set of business, technological and societal ambitions, which will make a real impact across the UK.
Capgemini. Get The Future You Want.
Why you should consider Capgemini
Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you’ll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.
About Capgemini
Capgemini is a global business and technology transformation partner, helping organisations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.
Get The Future You Want |
Head Of Service - Asset Management
Posted 9 days ago
Job Viewed
Job Description
Transforming Asset Management for the Future
We are delivering a comprehensive programme to future-proof our housing stock and ensure compliance, safety, and long-term value:
Smart Decision Process - Develop and implement a robust methodology to assess the viability of assets following SCS, compartmentalisation, and building safety reviews.
30-Year Asset Plan - A clear, strategic roadmap to guide investment and maintenance for the next three decades.
Comprehensive Asset Register - Aligned with Regulator of Social Housing (RSH) expectations, ensuring accuracy, transparency, and accountability.
Intelligent Component Replacement - Introducing "smart" replacement strategies to extend asset life and optimise spend.
Targeted Delivery Plan - Focused on decency standards and upgrading Ranch-style staircases.
Skills Development & Transfer - Building internal expertise to sustain excellence and innovation.
If you feel you skills match what they are looking for, and want to make a differnece within a local authroity then apply today!