What Jobs are available for Service Industries in the United Kingdom?

What we will offer:

We will offer you a place where you can be yourself and where there are no limits on what you can achieve. With us, you can take ownership of your career and have honest conversations throughout. You would join an ambitious firm with a clear strategy for profitable growth where you can get early responsibility and early involvement in growing the business. Here you can expect a competitive and fair reward as well as recognition based on all round performance. This forms part of our internal promise to you, The Deal, between the firm and its employees.

You can expect:

• A competitive salary and a host of family friendly policies
• Life assurance, private health and dental care for you and your family
• A range of flexible benefits including gym discount and retail vouchers
• We support the causes you care about by giving you one day per year off to volunteer with any charity that you are involved with outside of work
• A wellbeing strategy that focuses on preventative measures to maintain overall health, and tools and support for when our people experience physical or mental difficulties. The strategy focuses on four pillars: physical, emotional, financial and social aspects.
• Most of our roles are hybrid, meaning that colleagues benefit from working in our office and remotely. We are happy to discuss this and other flexible working arrangements with you as part of the application and interview process.
• We are an equal opportunity organisation, committed to having a diverse workforce. We do not discriminate on the basis of age, sex, race, disability, sexual orientation, culture, or any other protected characteristics. We aim to create a culture where everyone can be themselves and is valued for their strengths and unique perspectives.

Team Structure:

There are currently 50 people in the Information Technology team. This role will be reporting to the IT Service Manager. This role is expected to govern all IT staff on their adherence to Service Management policies and process. The role is expected to ensure that Service Management processes are documented, maintained & published to all relevant parties.

Main Responsibilities:

Incident & Problem Management:

• Working collaboratively with the team, analysing historic data to identify underlying trends and initiating proactive problem management activity.
• Chairing Problem Review meetings and supporting Biweekly Problem Forum: Agree potential and reported impact to Business, understand root cause or details around root cause investigation, review suitability of workarounds in place, and agree preventive or corrective actions.
• Working in conjunction with the Service Desk Team Leader and IT System Engineers Team Leaders in analysing historic data to identify underlying trends and initiate proactive problem management activity, across teams, to drive improvements and reduce incident volumes.
• Ensure proactive and reactive Problem Tasks are actioned in a timely manner following a Major Incident or ongoing Problem.

Major Incident:

• This role is responsible and accountable for the overall ownership of the Incident until resolution. Co-ordinating MI timeline, update calls and escalations where necessary.)
• Chairing Major Incident Review meetings: Review timeline of events, including 3rd party involvement / statements, agree potential and reported impact to Business, understand root cause or details around root cause investigation, preventative monitoring or event alerting, review relevant existing or outstanding risks, identify new risks, and agree preventive or corrective actions.
• Providing Post Incident Reports to Leadership when requested.

Change Management:

• Managing Requests for Change, to ensure that these meet quality and conformance standards; co-ordinate IT staff and Customers to ensure accurate and appropriate risk assessments and communications during changes.
• Producing detailed Post Implementation Reviews establishing lessons learnt and preventive actions to avoid repeat change failures.
• Chairing weekly CAB meetings, ensuring changes are appropriately risk managed, prioritised, and have no adverse effect on the business.
• Chairs weekly CAB meetings, Emergency CAB and Post Implementation Reviews (PIR).

Service Reporting & Governance:

• Supporting the implementation of best practice processes, service reporting and tools in order to consistently meet Service Level Targets.
• Producing weekly and ad-hoc reports for all levels of management.
• Build relationships with Stephenson Harwood's Managed Service Provider (MSP).

ServiceNow:

• Create documentation on new features introduced on ServiceNow.
• Administrator of the ServiceNow Platform and all Modules, including developing the Self-Service Portal available to end users.
• Keeping up to date with new features and developments within ServiceNow.

Other:

• Working collaboratively with the team, to help shape and implement new ITSM policies and procedures e.g., Event Management.
• Train new members of Technology on ServiceNow processes as required for their role. E.g. Incident Management, Change Management.

Attributes/Skills Required:

• Strong understanding of IT Service Management (ITSM) and the ITIL best practice framework.
• Experience in dealing with third party suppliers.
• Previous experience in a legal or other professional services firm / partnership structure.
• Experience in preparing documentation and guidance for others.
• Experience with ServiceNow administration and development.

About the Firm:

Stephenson Harwood is an international law firm, and we're committed to creating 'positive partnerships' with our clients. We represent listed and private companies, institutions and individuals, building lasting relationships to help them succeed in a complex andever-changing world.

Our focus is on five core sectors: Energy Transition, Life Sciences and Healthcare, Private Capital and Funds, Technology, and Transportation and Trade.

With more than 1,400 people, including 210+ partners, across eight offices in Europe, the Middle East and Asia, we combine deep legal capabilities and broad commercial expertise. We have also forged close ties with high quality law firms around the world, blending local knowledge with global savvy for clients in over 100 countries.

We understand the power of diversity in delivering that high calibre advice to our clients. We want to attract diverse talent and we particularly encourage applications from underrepresented demographics.

Our brand strengths:

• GO FAR, GO TOGETHER
• EXPERTS IN MORE THAN LAW
• CAN DO PERSONALITIES
• ALWAYS READY

Come join us and make a difference in the world!

Discover more at

NO AGENCIES PLEASE

Job Description

The role is hybrid office based in either Chippenham or Hartlepool.

The Service Management Consultant role is a varied, challenging and exciting role. The role is responsible for ensuring the day-to-day activities related to the IT Service Management tooling are delivered to meet the needs of the business. It will involve working closely with both internal and external stakeholders and is targeted with the supporting the delivery of a high performance and reliable IT capability worldwide.

Working within the Cyber, Service and Technology (CST) division and reporting to the Service Support Manager, the successful candidate will be responsible for delivering, maintaining and improving a highly capable IT Service Management Tool for use by NEC and our customers. As part of the Service Support Team, you will become a pivotal part of the team that is responsible for the provision of the Ivanti toolset, reporting capability, team performance and quality monitoring all of which underpins the delivery of ITIL service management to the business as a whole. As a Senior level role, you will be expected to be an expert in your field with the capability to pass on your knowledge to others working within the wider team based in Hartlepool, Chippenham and India.

The successful candidate will have an expert level of knowledge of ITIL service management tools specifically Ivanti and have the ability to problem solve and work collaboratively with key business stakeholders. The IT Service Management Tool is responsible for underpinning the delivery of all NECSWS Services and is aligned to the ITIL framework and supporting ongoing compliance with ISO2000.

Travelling may be required as part of the role as there is a need to attend customer locations and other NEC offices.

Responsibilities

• Technical ownership of the Ivanti IT Service Management toolset
• Low level understanding of the Ivanti DB schema
• Highly experienced in the configuration of the Ivanti toolset to achieve the required business outcomes
• Understanding of Ivanti and IT Service Management toolset best practice
• Ability to utilise technical architect skills to design, implement and maintain the Ivanti toolset
• The ability to mentor and develop team members split across multiple geographic locations
• Input into the measurement, monitoring and review of performance of the team and process using KPIs and CSFs
• Assist in ensuring the team skilled to the appropriate level
• Ensure compliance with documented processes to allow certification to ISO2000 to be maintained.
• Awareness of the business priorities, objectives and drivers to suggest continual service improvement strategies
• Work very closely with ITIL process team leaders to ensure a full ITIL aligned end to end service is available to stakeholders
• Build and maintain relationships with internal and 3rd party organisations as required, such as resources within the tool suppliers’ teams.
• Ensuring adherence to OLAs
• Input into team reporting as required
• An excellent communicator both verbally and written at both a technical and stakeholder level.
• An understanding of ITIL 4 practices and how they are delivered within IT Service Management Tools.
• An ability to balance and plan the short and long term actions to achieve the objective of the team.
• Awareness of all relevant industry standards.
• Awareness of best practices for service management and associated tooling.
• Be influential and persuasive with stakeholders.
• Maintaining an understanding of all of NECSWS business areas.
• An ability to think critically about systems and to make adjustments consistently as needed.
• The ability to manage time effectively.

Qualifications

Essential Skills

• Demonstrable experience Service Management Experience, with a focus on design, implementation, testing, maintenance and improvement of IT Service Management toolsets
• Stakeholder Management
• Possess excellent stakeholder management skills and an ability to innovate
• Excellent communication and business writing
• Working knowledge and experience of the ISO2000 Service Management Standard
• Excellent problem-solving skills
• Considered an expert in the Ivanti toolset including ISM and UEM

Essential Qualifications

• ITIL v4 Foundation
• NPPVL3 + SC clearance required or eligibility.

Desirable Qualifications and Skills

• ITIL v4 Intermediate Qualification

Additional Information

We pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:

• Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
• 25 days paid holiday with the option to buy/sell (FTE)
• 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
• A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
• A selection of flexible benefits to suit your individual needs
• All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.

OTHER INFORMATION

• Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.
• All offers are subject to satisfactory vetting, references and occupational health checks.
• Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.

NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.

Who We Are:

We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.

Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.

We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.

We’d love your help. And we’ll support you all the way.

The Change Management Analyst is responsible for the day to day management of the IT Change Management process and reporting

Main Tasks:

• The efficient and effective operation of the IT Change Management and Service Transition processes in accordance with current policies and procedures
• Supporting the Global Change and Service Transition Manager to ensure the IT Change Management process operates effectively and efficiently
• Working with other service management functions to ensure effective operation of the change and transition functions
• The production of schedules of change for managing changes to the live environment
• Progressing the status of changes with service departments to ensure data is current 
• Providing guidance to those involved in change management and service transition
• Producing change management and service transition reports as required by the change and transition processes
• Planning own work to meet given objectives and processes within a clear framework of accountability while exercising substantial personal responsibility and autonomy 
• Adhering to IT governance and controls

Requirements

• 1–3 years of experience working within IT Service Management function.
• Has experience of delivering to to specific objectives in a similar role handling large quantities of data and/or reporting
• Has experience of operating agreed, standardised processes in a large organisation 
• Has practical experience of working across teams to deliver specific objectives
• Is competent in the use of IT Service Management and Reporting applications

Benefits

• Competitive salary
• Hybrid working
• Rentokil Initial Reward Scheme
• 23 days holiday, plus 8 bank holidays
• Employee Assistance Programme
• Death in service benefit
• Healthcare
• Free parking

At Rentokil Initial, our customers and colleagues represent diverse backgrounds and experiences. We take pride in being an equal opportunity employer, actively encouraging applications from individuals from all walks of life. Our belief is that everyone irrespective of age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs, has the potential to thrive and contribute.

We embrace the differences that make each of our colleagues unique, fostering an inclusive environment where everyone can be their authentic selves and feel a sense of belonging. To ensure that your journey with us is accessible if you have any individual requirements we invite you to communicate any specific needs or preferences you may have during any stage of the recruitment process. Our team is available to support you; feel free to reach out to ( ) if you need anything

Be Yourself in Your Application! At Rentokil Initial, we value innovation, but we want to see the real you! While AI can help with structure and grammar, make sure your application shows your true passion and understanding of the role. A personal touch will help you stand out. 

The Change Management Analyst is responsible for the day to day management of the IT Change Management process and reporting

Main Tasks:

• The efficient and effective operation of the IT Change Management and Service Transition processes in accordance with current policies and procedures
• Supporting the Global Change and Service Transition Manager to ensure the IT Change Management process operates effectively and efficiently
• Working with other service management functions to ensure effective operation of the change and transition functions
• The production of schedules of change for managing changes to the live environment
• Progressing the status of changes with service departments to ensure data is current 
• Providing guidance to those involved in change management and service transition
• Producing change management and service transition reports as required by the change and transition processes
• Planning own work to meet given objectives and processes within a clear framework of accountability while exercising substantial personal responsibility and autonomy 
• Adhering to IT governance and controls

Requirements

• 1–3 years of experience working within IT Service Management function.
• Has experience of delivering to to specific objectives in a similar role handling large quantities of data and/or reporting
• Has experience of operating agreed, standardised processes in a large organisation 
• Has practical experience of working across teams to deliver specific objectives
• Is competent in the use of IT Service Management and Reporting applications

Benefits

• Competitive salary
• Hybrid working
• Rentokil Initial Reward Scheme
• 23 days holiday, plus 8 bank holidays
• Employee Assistance Programme
• Death in service benefit
• Healthcare
• Free parking

At Rentokil Initial, our customers and colleagues represent diverse backgrounds and experiences. We take pride in being an equal opportunity employer, actively encouraging applications from individuals from all walks of life. Our belief is that everyone irrespective of age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs, has the potential to thrive and contribute.

We embrace the differences that make each of our colleagues unique, fostering an inclusive environment where everyone can be their authentic selves and feel a sense of belonging. To ensure that your journey with us is accessible if you have any individual requirements we invite you to communicate any specific needs or preferences you may have during any stage of the recruitment process. Our team is available to support you; feel free to reach out to ( ) if you need anything

Be Yourself in Your Application! At Rentokil Initial, we value innovation, but we want to see the real you! While AI can help with structure and grammar, make sure your application shows your true passion and understanding of the role. A personal touch will help you stand out. 

Location:
Council Wide

Contract Type:
Permanent

About this opportunity

We have an excellent opportunity for an experienced and motivated
Development Management Service Manager
to lead the Development Management function within
Westmorland and Furness Council's Thriving Places Directorate.

This is a senior leadership role responsible for ensuring the effective delivery of all planning application processes and enforcement activity across the council area. The Development Management service plays a vital role in shaping the built environment, balancing economic growth, environmental sustainability, and community wellbeing through consistent, high-quality planning decisions.

As the strategic lead for development management, you will oversee a team of around 50 planning professionals, including Area Managers, Principal and Senior Officers. You will ensure that all planning applications and decisions align with national policy, the Council's Local Plan, and its broader ambitions for sustainable, inclusive, and green growth.

Working closely with the
Senior Manager for Planning Services
, elected Members, developers, and local communities, you will ensure that planning decisions are transparent, timely, and deliver positive outcomes for residents and businesses. You will also lead on the transformation of the service, driving continuous improvement, consistency, and innovation across all area teams.

Key priorities include:

• Providing strategic leadership and operational oversight of planning application processing and enforcement.
• Managing the delivery of high quality, timely decisions on complex and high profile planning cases.
• Supporting and developing a high-performing team of planning professionals across multiple locations.
• Promoting collaboration with councillors, developers, and communities to ensure sustainable development outcomes.
• Leading the implementation of new processes, policies, and technologies to improve service performance and customer satisfaction.

This is a dynamic and influential leadership position, ideal for a planning professional who thrives on strategic management, problem-solving, and delivering excellence in public service.

Who we are looking for…

We are looking for an inspiring and highly skilled leader with significant experience in
development management
and a deep understanding of UK planning legislation and policy. You will bring a combination of professional credibility, strong leadership, and a commitment to continuous improvement.

You will hold
chartered membership of the Royal Town Planning Institute (RTPI)
and a
degree in Town Planning, Urban Planning, or a related discipline
.

You will also demonstrate:

• Substantial experience leading or managing development management teams within a local authority or similar planning environment ideally within a Unitary authority.
• In-depth knowledge of planning policy, legislation, and regulatory frameworks.
• Proven ability to manage complex and high profile planning applications and appeals.
• Strong leadership, coaching, and mentoring skills, with experience managing senior professional staff.
• Excellent communication and negotiation skills, with the ability to present confidently at committees and public forums.
• Strong analytical, decision-making, and problem-solving abilities.
• A commitment to excellent customer service and collaborative working.

If you are ready to take on a pivotal leadership role that shapes the future development of Westmorland and Furness, delivering high-quality, sustainable outcomes for local communities, we'd love to hear from you.

Due to the senior nature of this role there is an expectation that the successful candidate would be able to be based in our offices the majority of the week.

What can we offer you

Working at Westmorland and Furness Council you will receive a variety of benefits, including a competitive pension scheme, enhanced annual leave allowance and other various perks and discounts schemes. For more information about life at Westmorland and Furness Council and what we can offer you, please visit our Careers site.
Our benefits | Careers )

Would you like to find out more?

If you have any queries about this role or would like an informal chat about this opportunity, then please contact Gareth Candlin (Assistant Director of Inclusive and Green Growth) via email on

to arrange an informal conversation.

Application and Interview information

Closing date: 5 November 2025

• Act as key contact for the client, key stakeholders, and the business for all service-related client matters;
• Ensure complex client issues are resolved with minimum impact to the client/the business
  

• Ensure client impacting issues, regulatory change and business change is communicated to the client and escalated / documented for internal stakeholders as appropriate;
  
• Perform, in compliance with internal procedures and processes, all required client service functions throughout client lifecycle, including:
  
  • Work with RFP and CA Teams to provide information and/or answers to prospect questions / present at pitches when needed
    
  • Contribute to the onboarding process including helping negotiate of mutually acceptable Investment Management Agreements, and, communication with client and other third parties
    
  • Co-ordination of KYC in partnership with Client Advisors and AML/KYC teams
    
  • Responding to day-to-day queries and delivering our service offering; including coordination of client cash flows, follow up with clients on outstanding invoices and maintenance of client records
    
  • Position the Firms digital servicing capabilities to help scale the business;
    
• Attendance at client meetings and events as appropriate (including pitches and due diligence meetings) and leading onboarding reviews and client service reviews
  
• Actively participate and contribute to client impacting business, technology and regulatory driven projects and initiatives ;
  

• Strong interpersonal, communication (written and oral), negotiation and influencing skills
  
• Enthusiastic in delivering exceptional client services; an initiative-taker who is adaptive, fast-learning, responsive, extremely well-organised, detail-oriented and committed to accuracy and attention to detail
  
• Ability to work independently and with teams globally, multi-task and meet strict deadlines and navigate challenges. Strong organisational, and prioritisation skills are required alongside effective judgement from a risk and escalation perspective
  
• Flexible/adaptable to change and collaborate with teams to deliver outside of the core role
  
• Fluency in verbal English and written English;
  
• Proficient in MS Office Suite (Word, Excel, PowerPoint, and Outlook)
  

Job Title: Risk Management Service Engineer 1

Location: Hybrid in London (2-3 days)

Employment Type: 6 month FTC

Salary: Competitive

Start Date: Immediate

Industry: Enterprise MSP

An established consultancy delivering large-scale Oracle Cloud ERP & SCM solutions is looking for a detail-oriented Risk Management Service Engineer to help implement and maintain SOX controls across internal and third-party applications.

In this role, you’ll partner with engineering teams, application managers, and auditors to ensure compliance, support audits, and strengthen our internal control framework.

Risk Management Service Engineer – Key Responsibilities

• Maintain and monitor SOX controls for internal and third-party applications
• Support internal and external SOX audits, including evidence collection and walkthroughs
• Perform quality and compliance checks on submitted evidence
• Assist in remediation of SOX deficiencies and document control testing procedures
• Identify, report, and track control gaps or weaknesses
• Prepare clear reports and communicate compliance status to stakeholders
• Support onboarding, testing, and maintenance of controls for new systems in SOX scope
• Collaborate with cross-functional teams to ensure thorough and accurate testing

Risk Management Service Engineer – Key Skills Required

• 5–7 years’ experience in SOX compliance, internal controls, or auditing
• Strong understanding of SOX regulations, internal controls, and accounting principles
• Bachelor’s degree in Accounting, Finance, or related field
• Strong analytical, problem-solving, and documentation skills
• Excellent communication and ability to collaborate across teams
• CISA certification preferred

Please apply now if this role is of interest.

Job Title: Risk Management Service Engineer 1

Location: Hybrid in London (2-3 days)

Employment Type: 6 month FTC

Salary: Competitive

Start Date: Immediate

Industry: Enterprise MSP

An established consultancy delivering large-scale Oracle Cloud ERP & SCM solutions is looking for a detail-oriented Risk Management Service Engineer to help implement and maintain SOX controls across internal and third-party applications.

In this role, you’ll partner with engineering teams, application managers, and auditors to ensure compliance, support audits, and strengthen our internal control framework.

Risk Management Service Engineer – Key Responsibilities

• Maintain and monitor SOX controls for internal and third-party applications
• Support internal and external SOX audits, including evidence collection and walkthroughs
• Perform quality and compliance checks on submitted evidence
• Assist in remediation of SOX deficiencies and document control testing procedures
• Identify, report, and track control gaps or weaknesses
• Prepare clear reports and communicate compliance status to stakeholders
• Support onboarding, testing, and maintenance of controls for new systems in SOX scope
• Collaborate with cross-functional teams to ensure thorough and accurate testing

Risk Management Service Engineer – Key Skills Required

• 5–7 years’ experience in SOX compliance, internal controls, or auditing
• Strong understanding of SOX regulations, internal controls, and accounting principles
• Bachelor’s degree in Accounting, Finance, or related field
• Strong analytical, problem-solving, and documentation skills
• Excellent communication and ability to collaborate across teams
• CISA certification preferred

Please apply now if this role is of interest.