16 Service Industries jobs in Flint

Customer Service Advisor

We are looking for a highly motivated Customer Service Advisor to complement our fantastic team in our Lettings Support Centre based in Wirral, Birkenhead, CH41 5BX.

As our Customer Service Advisor you will provide property management and tenancy administration support services to branches, landlords and tenants.

What’s in it for you?

• £23,875 (depending on experience, plus an additional £1,000 once qualified)
• Support in training towards ARLA – NFOPP qualifications
• Industry leading training and development
• Demonstrable career ladder
• Opportunities for progression
• Collaborative , rewarding and fun environment
• Team incentives
• Understanding of operations within an estate agency business

Key responsibilities of a Customer Service Advisor:

The main purpose of your role is to provide a property management and tenancy administration support service to branches, landlords and tenants. You will also co-ordinate and prepare renewal of tenancies and liaise with contractors to ensure repair/maintenance works are carrier out in time and to agreed standards.

Skills and experience required to be a successful Customer Service Advisor:

• Outstanding Customer Service skills
• Solid administration skills
• Resilient , positive , numerate and detail oriented
• Organised and able to prioritise workload in a faced paced environment
• Excellent verbal and written communication skills
• IT literate (MS Office, internet, email systems)

Additional Benefits:

• Company pension
• Employee discount
• Life insurance
• Referral programme
• Sick pay
• Wellness programme

Our existing Customer Service Advisor team comes from a diverse range of backgrounds including Customer Support, Call Centre, Retail, Hospitality, Leisure and Care sectors

Jones & Chapman is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you’re excited about this role but your experience doesn’t fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities.

CC00649

**About Us:**
Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, serving healthcare organizations and commercial businesses of every size. Every day, we help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise one's identity.
Join us on our mission to protect health and well-being in a safe, responsible, and sustainable way.
**Position Purpose:**
Represents the overall interests of the company in a specific business market area and is responsible for the planning, administration, monitoring and optimizing the operational performance of all branch specific aspects (investments/resources). Achieve the approved annual objectives (i.e., profits, sales goals), and implement policies standards and practices of Shred-it.
This role will be required to provide out of hours on call duties, on a rota basis as required.
**Key Job Activities:**
Recruits, interviews and hires Service Drivers, admin and other operational staff.
Ensures that all relevant employment checks are done to comply with company standard. This includes background checks, relevant vocational qualifications, driving records, etc.
Ensures that daily work schedules for the Service Drivers are prepared and distributed.
Manages roadside coaching, spot checks and spends time in the field with the Service Drivers, minimum of two truck days within each four-week period.
Ensures that Health & Safety standards and training are maintained and adhered to according to Shred-it policies and statutory requirements.
Resolves service problems and complete regular customer visits, minimum two within each four-week period.
Provides support to the sales team as required.
Quotes call-in / purge business on demand and proactively farms for additional business.
Provides clients and potential clients with operational and service advice.
Manages opening and closing of branch on a daily basis and ensures that support for the Service Drivers is provided.
Manages the warehouse, baling and fleet maintenance operations where applicable.
Conducts monthly meetings with the Service Drivers and publishes the minutes.
Manages customer data entry for new service orders on company SAP data system.
Ensures adequate cover is provided to make sure that customer service needs are met.
Controls Service Driver costs, vehicle costs, console inventory.
Works closely with the branch administration team in all general office functions.
Reviews Service Driver log sheets daily and takes corrective action as appropriate.
Manages security check process.
**Education:**
Required Education: High School or equivalent.
**Experience (EMEAA):**
Good management skills and commercial awareness is required.
Computer literate, proficiency of SAP data system is desirable.
Mechanical aptitude.
Customer focused.
Able to work under pressure.
People orientated - believes people make the difference.
Good work ethic.
Flexible.
Results oriented - motivated by success.
Focused on career progression.
Committed to personal development and continuing education.
Extensive people management experience is required.
Experience of managing KPIs and of working within a budget.
Demonstrated routing experience is required.
Experience of managing a multi-truck fleet.
Experience of working in a customer service environment.
Fleet Maintenance.
**Certifications and/or Licences**
Required: IOSH Managing Safety; Category C+ E / Class II licence
Preferred: Certificate of Professional Competence is an advantage.
**Certifications and/or Licenses:**
**Benefits:**
Stericycle offers you:
+ Contributory Pension Scheme
+ Life Insurance
+ Cycle to Work Scheme
+ Access to SteriCares, our employee support fund
+ Stericycle University - Our online library of self-development & learning
+ Annual performance related pay review.
+ Referral Scheme (Earn by introducing people in your network to the Stericycle family)
+ Flu voucher
+ Eye Test voucher
+ And more.
**_Disclaimer:_**
The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job. This document does not create an employment contract, implied or otherwise, and it does not constitute any right or guarantee of employment condition. This position is open to people with disabilities. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources and risks prevention policies and local laws. To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.

We are seeking a remote Travel Customer Service representative to support clients with booking and general travel questions. You’ll ensure customers receive fast, clear, and friendly assistance, all while working remotely.

Responsibilities:

• Assist customers with booking flights, hotels, and transportation.

• Provide clear and friendly support through phone, email, or chat.

• Answer basic travel questions and guide customers to the right options.

• Update reservations and confirm details for accuracy.

• Support the team with day-to-day travel service tasks.

Qualifications:

• Strong communication and customer service skills.

• Comfortable using computers and online booking systems.

• Ability to stay organized and pay attention to detail.

• Friendly, helpful, and patient with customers.

• Previous experience in customer service or hospitality is a plus, but not required.

Job Type: Remote — Full-time or Part-time

Benefits:

• Flexible schedule opportunities

• Work from home

• Training and growth potential

• Supportive team environment

Role: Customer Service Representative

Location: L3 9QJ

Contract Type: Temporary ongoing

Pay Rate: £15.97 per hour

Working Pattern: Full-time, 37.5 hours per week, Monday-Friday (between 08:00-17:30 on a 3-week rota)

Hybrid Working: 2 days per week (after training and competency achieved)

Training: 6 weeks (100% attendance required)

About the Role

Join the UK's biggest telecoms provider, who are specialists in providing Industry leading expertise backed by innovative technology. As a Customer Service Support Representative, you'll be the key contact for UK business customers, managing the full delivery of complex IP Voice and network solutions-including Cloud Voice, BTnet, Broadband, and SIP Trunks.

You'll take ownership of customer orders, solve problems, and ensure smooth installations by working closely with engineers, internal teams, and customer IT departments. You'll also maintain accurate records, resolve data issues, and keep customers informed using our "Great Conversations" approach.

Key Responsibilities

* Resolve order entry issues to maximize revenue.

* Monitor workflow ahead of customer-agreed dates across all system queues.

* Identify complex projects early and validate with customers to ensure timely, professional management.

* Coordinate tasks per KCI points, tailored to customer needs, while meeting compliance and supplier SLAs.

* Manage project tasks proactively across all products, escalating as needed.

* Meet team standards, keep customers updated, and close BT orders promptly to secure revenue.

* Own and resolve escalations from customers or BT departments efficiently.

* Keep customers informed of order progress against milestones.

* Build strong relationships with internal and external stakeholders.

* Own and resolve failed or overdue orders beyond supplier forecasts.

* Escalate failed tasks through agreed paths to expedite resolution.

* Follow all operational procedures consistently.

* Deliver Lead to Sales objectives to drive revenue growth.

* Use decision-making to offer alternative solutions, balancing cost and customer connectivity.

* Apply commercial awareness in decisions, including waiving TRCs or offering goodwill.

* Support team members and contribute to overall group performance.

Skills Required

* Strong communication and customer service skills

* Problem-solving and decision-making ability

* Good computer skills (Word, Excel, internal systems)

* Attention to detail and data accuracy

* Knowledge of broadband, cloud, and voice products

* Ability to work independently and as part of a team

Benefits

* Competitive pay and incentives

* Hybrid working options

* Full paid training

* Access to Blue Arrow training portal

* Pension scheme

* 28 days paid holiday

We are proud to be an inclusive employer. We welcome applications from all backgrounds and communities, and we are committed to building a team that reflects the diversity of our society.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Customer Service Coordinator - Warrington Job Type: Full timeIn a Nutshell…

We have a fantastic opportunity for a Customer Service Coordinator to join our team within Vistry Merseyside & Cheshire West, at our Warrington office. As our Customer Service Coordinator, you will liaise with customers, partners, technicians and subcontractors to ensure the completion of customer service cases within a timely manner and within SLA.  You will be dealing with customer concerns received by telephone or email, appointing contractors to deal with any snagging or defects that arise in our homes. 

We value in-person collaboration and team culture, but we’re also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated.

  Let’s cut to the chase, what’s in it for you…

• Competitive basic salary and annual bonus
• Salary sacrifice car scheme available to all employees
• Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service
• 2 Volunteering days per annum
• Private medical insurance, with employee paid cover
• Enhanced maternity, paternity and adoption leave
• Competitive pension scheme through salary sacrifice
• Life assurance at 4 x your annual salary
• Share save and share incentive schemes
• Employee rewards portal with many more benefits…

In return, what we would like from you…

• Behave in line with our company values – Integrity, Caring and Quality
• Previous experience working within a fast-paced similar environment
• Good understanding of Microsoft Office, Excel, Outlook
• Ability to handle complaints and difficult situations
• Patience and calmness under pressure
• Good planning and organisation skills
• Problem solving and decision-making skills
• A polite, tactful, and assertive attitude
• Excellent communications skills
• Good team working skills
• A commitment to work as required to meet the needs of the business

Desirable…

• 5 GCSE’s or equivalent including Maths & English
• A Customer Service qualification
• Experience working for a residential house builder ideally within the customer facing environment
• An understanding of building regulations and legal obligations
• A good understanding of written English Grammar
• Ability to touch-type

More about the Customer Service Coordinator role…

• To deal with customer service matters received by email or phone, and address customer issues in a prompt and organised way and in line with SLAs to ensure a positive customer journey.
• Issue instructions to Sub-contractors and follow up to ensure prompt resolution.
• To follow up all outstanding remedial works and take appropriate action to ensure works wherever possible are completed within a 28-day period.
• To deliver an excellent customer service, understanding and empathy to our customers to ensure a positive customer journey.
• To communicate effectively and regularly with internal departments and form excellent working relationships as part of the larger team.
• Carry out general administrative duties, ensuring our database system up to date at all times.
• Ensure all Customer Service KPI’s are in line with company guidelines.
• Maintain an awareness of the company Health and Safety requirements and ensure these are adhered to at all times.

Finally, let’s tell you a bit more about us…

We build more than homes, we’re making Vistry. Being a responsible developer and award-winning employer means we live each day through our ethos - doing the right thing. Our behaviours reflect this, as well as our values of integrity, caring and quality. Shaping all we do; they empower us to develop sustainable communities across affordable and private housing. We work in a partnership-led way, and you’ll recognise our renowned brands Bovis Homes, Linden Homes and Countryside Homes. Together with Vistry Works, our manufacturing operation, and the functional support of Vistry Services, we’re a proud UK Green Building Council member, UK top five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating, and winner of many awards including Top Employer, Global Top Inspiring Workplaces, and Best for Talent Attraction and Outreach. 

Join us in making Vistry.  

Our client is seeking friendly and professional Customer Service Advisors to join their growing team, working remotely to serve customers in Liverpool, Merseyside, UK and beyond. This is a fantastic opportunity for individuals who excel at communication and are passionate about providing outstanding customer experiences from the comfort of their own home. As a Customer Service Advisor, you will handle inbound customer inquiries via phone, email, and live chat, addressing a wide range of queries, resolving issues, and providing information about products and services. Key responsibilities include building rapport with customers, actively listening to their needs, offering appropriate solutions, and ensuring a high level of customer satisfaction. You will also be responsible for accurately recording customer interactions and updating records in our CRM system. The ideal candidate will possess excellent verbal and written communication skills, a clear and confident phone manner, and a genuine desire to help people. Previous experience in a customer-facing role is advantageous, but comprehensive training will be provided. You should be computer-literate, able to multitask effectively, and possess strong problem-solving skills. A dedicated home office setup with a reliable internet connection is required for this remote role. We are looking for individuals who are patient, empathetic, and dedicated to delivering exceptional service. This role offers flexibility, a supportive team environment, and opportunities for career development within the customer service field. If you are a motivated individual who thrives on connecting with people and resolving their needs, we want to hear from you. Join a team committed to service excellence.

Our client, a leading provider of customer solutions, is seeking a motivated and experienced Senior Customer Service Team Leader to join their dynamic team in Liverpool, Merseyside, UK . This role is crucial in leading a team of customer service advisors, ensuring the delivery of exceptional customer experiences and contributing to the overall success of the customer support department. You will be responsible for supervising daily operations, coaching and mentoring team members, monitoring performance, and driving continuous improvement in service quality and efficiency. Key duties include handling escalated customer queries, implementing team training initiatives, managing schedules, and ensuring adherence to company policies and procedures. The ideal candidate will have a proven track record in customer service management or a supervisory role, preferably within a contact centre environment. Excellent leadership, communication, and problem-solving skills are essential. You should possess a strong understanding of customer service principles and KPIs, with a commitment to delivering outstanding results. Experience in performance management, motivation techniques, and conflict resolution is highly desirable. A passion for customer satisfaction and a proactive approach to identifying and addressing customer needs are paramount. This is an excellent opportunity for an ambitious individual to develop their leadership career within a supportive and growing organisation. You will play a key role in fostering a positive team culture and ensuring high levels of customer satisfaction. The successful candidate will be adept at data analysis to identify trends and areas for improvement, and will actively contribute to strategic decisions regarding customer service operations. You will be instrumental in maintaining and enhancing the company's reputation for excellent customer care. This role requires a strong focus on coaching and development to ensure the team consistently meets and exceeds performance targets.

Our client is a fast-growing technology company seeking a dedicated and experienced Senior Customer Service & Support Manager to lead their remote support team. This is a fully remote position, offering unparalleled flexibility. You will be responsible for overseeing the daily operations of the customer support department, ensuring exceptional service delivery, and driving customer satisfaction. The ideal candidate will have a strong background in managing customer support teams, developing effective service strategies, and implementing robust support processes. You will be a key player in maintaining and enhancing customer loyalty through outstanding service.

Key Responsibilities:

• Lead, mentor, and manage a team of remote customer support representatives.
• Develop and implement customer service policies, procedures, and standards to ensure consistent, high-quality support.
• Monitor team performance, set KPIs, and conduct regular performance reviews.
• Handle escalated customer issues, providing timely and effective resolutions.
• Analyze customer feedback and support data to identify trends and areas for improvement.
• Collaborate with other departments (e.g., Product, Engineering) to address customer concerns and improve product offerings.
• Develop and deliver training programs for the support team.
• Manage the implementation and optimisation of customer support tools and technologies (e.g., CRM, ticketing systems).
• Ensure adherence to service level agreements (SLAs) and strive to exceed customer expectations.
• Foster a positive and customer-centric culture within the remote team.

Qualifications:

• Bachelor's degree in Business Administration, Communications, or a related field, or equivalent practical experience.
• Minimum of 5 years of experience in customer service management, with at least 2 years in a leadership role.
• Proven experience managing remote or distributed teams.
• Excellent leadership, coaching, and team-building skills.
• Strong understanding of customer support best practices, metrics, and technologies.
• Exceptional problem-solving, conflict resolution, and communication skills.
• Ability to work independently and manage multiple priorities effectively in a remote setting.
• Experience with CRM software and helpdesk ticketing systems.
• A proactive approach to identifying and solving customer issues.
• A passion for delivering outstanding customer experiences.

This is an excellent opportunity for a seasoned customer service professional to lead a dynamic remote team and make a significant impact on customer satisfaction and retention.

Our client is seeking an experienced and motivated Remote Customer Service Team Lead to guide and inspire their remote customer support team. This fully remote position requires a leader who can foster a positive team environment, ensure exceptional customer satisfaction, and drive continuous improvement in service delivery. You will be responsible for managing a team of customer service representatives, handling escalated issues, and contributing to the overall success of our customer support operations.

Responsibilities:

• Lead, coach, and motivate a team of remote customer service representatives to achieve individual and team performance goals.
• Monitor team performance metrics, such as response times, resolution rates, and customer satisfaction scores, and provide regular feedback.
• Handle escalated customer inquiries and complaints, resolving complex issues with efficiency and professionalism.
• Develop and implement training programs for new and existing team members to enhance product knowledge and service skills.
• Ensure adherence to company policies, procedures, and service level agreements (SLAs).
• Identify trends in customer issues and collaborate with relevant departments to implement proactive solutions.
• Contribute to the development and refinement of customer service processes and workflows.
• Foster a collaborative and supportive remote team culture.
• Manage team schedules, ensuring adequate coverage and resource allocation.
• Report on team performance and customer feedback to management.
• Champion the company's brand and values in all customer interactions.

Qualifications and Experience:

• Proven experience in a customer service role, with at least 2 years in a supervisory or team lead capacity.
• Strong leadership, coaching, and mentoring skills.
• Excellent communication, interpersonal, and problem-solving abilities.
• Demonstrated ability to handle difficult customer situations effectively.
• Proficiency in customer relationship management (CRM) software and helpdesk ticketing systems.
• Ability to work independently and manage a remote team effectively.
• Strong organizational skills and attention to detail.
• A passion for delivering exceptional customer service.
• Experience working in a remote-first environment is highly desirable.
• Familiarity with performance management and training techniques.

This is a unique opportunity for a driven leader to make a significant impact on customer experience within a growing company. If you are passionate about customer service, adept at leading remote teams, and looking for a rewarding full-time position, we encourage you to apply. While the role is remote, an understanding of the customer service landscape around Liverpool, Merseyside, UK , is beneficial.