1861 Service Industries jobs in Longbridge
Enterprise Service Management (ESM) Pre-Sales Solution Architect - Birmingham
Posted 2 days ago
Job Viewed
Job Description
About the job you're considering
We’re looking for a passionate and experienced Enterprise Service Management (ESM) Solution Architect to join our collaborative and high-performing Pre-Sales and Solutions team. In this role, you’ll play a key part in shaping thoughtful and compelling service management and SIAM delivery models that make a real difference for clients across both public and private sectors.
You’ll work closely with a diverse group of colleagues and clients to co-create scalable, high-impact services—leveraging automation, integration, and modern operating models to manage the services delivered by complex IT ecosystems. Your expertise will help guide solutions from initial concept through to early delivery, ensuring they are innovative, sustainable, and aligned with our shared goals.
This is a fantastic opportunity to lead with purpose, grow your influence, and contribute to meaningful change in enterprise service delivery.
Hybrid working : The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.
If you are successfully offered this position, you will go through a series of pre-employment checks, including:
identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service)
Your role
- Lead the full lifecycle of enterprise service management solutions from shaping ideas and supporting bids to early stage delivery.
- Collaborate across teams to integrate Digital SIAM processes and ways of working underpinned by ITSM platforms including ServiceNow into cohesive, client-focused solutions.
- Partner with sales, delivery, legal, and commercial teams to ensure proposals are clear, compelling, and aligned.
- Deliver integrated, holistic solutions that exceed client expectations by embedding forward-thinking practices—such as automation, cloud, and sustainability—within robust service management and governance frameworks.
- Develop cost-effective, risk-aware architectures and governance models that reflect ITIL standards and client needs.
- Build strong, trust-based relationships with stakeholders and contribute to team learning through knowledge sharing and mentoring.
You can bring your whole self to work. At Capgemini building an inclusive future is part of everyday life and will be part of your working reality. We have built a representative and welcoming environment, for everyone.
Your skills and experience
- A strong background in designing enterprise service management or IT service delivery solutions, especially in pre-sales or bid environments.
- Deep knowledge of ITIL, SIAM, and ServiceNow, with a passion for innovation and continuous improvement.
- A strategic mindset with commercial awareness—able to balance cost, value, and risk.
- Excellent communication and collaboration skills, with the ability to bring people together and inspire confidence.
- A problem-solving approach that’s both analytical and creative, always focused on delivering value for clients.
Your security clearance
To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance .
To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.
Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.
Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.
What does ‘Get The Future You Want ‘ mean for you?
You’d be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions.
To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy.
You’ll be bringing your unique skills and perspectives to the team, inspiring and taking inspiration from your teammates as you unlock value in everything you do. You’ll be joining a professional community of experts, who have got your back and will support you, every step of the way.
You will reimagine what’s possible: creating value for the world’s leading organisations through technology to build a sustainable, more inclusive future. You will work with a range of clients all with a unique set of business, technological and societal ambitions, which will make a real impact across the UK.
Capgemini. Get The Future You Want.
Why you should consider Capgemini
Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you’ll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.
About Capgemini
Capgemini is a global business and technology transformation partner, helping organisations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.
Get The Future You Want |
Client Service Executive - Wealth Management
Posted today
Job Viewed
Job Description
Client Services Executive - Wealth Management
A fantastic opportunity to join one of the UK’s leading independent financial advisory and wealth management firms.
We are looking for those of you who wish to grow with us as a business in our Bromsgrove office with hybrid working opportunities. You will join us on a full-time, permanent basis, and in return, you will receive a competitive salary plus a range of benefits.
This role is a core function within the business, as you will provide exceptional administrative and technical support to both our Financial Advisers and our clients. You will be responsible for ensuring delivery of good outcomes and ensuring our clients are put first in all that we do.
Key Responsibilities as our Client Services Executive will include:
- Client Liaison & Servicing – Acting as the first point of contact for client queries. Provide excellent customer service to maintain strong relationships with adviser, client and support staff across all areas of the business
- Relationship Management – Work with advisers to ensure all clients requests are dealt with from start to finish in a timely manner, ensuring clear and concise communication though-out. Hold regular 1:1 meeting with advisers to set clear workflow priorities. Manage client expectations accordingly and keep them fully informed
- Provider & Third-Party Communication – Liaise with providers and investment platforms to ensure that client requests are followed up and escalated when necessary
- Administration Support - To provide technical and administrative support to allocated IFAs including pre-population of forms, money laundering, fact finds and management of incoming post. preparation of client review packs, research, illustrations, liaison with the paraplanning team as needed, preparation of new business packs and submission of new business cases for processing, coordination / oversight of payment requests
- Maintenance of Client Records - ensuring all client data is accurate and kept up to date.
- Continuous Process Improvements – Constantly look for ways to improve internal processes to support good client outcomes, highlighting any recommendations to the relevant stakeholders for review
- Policies and Procedures – Ensure that all internal policies are adhered to, and actions are in line with FCA guidelines
What we are looking for in our ideal Client Services Executive:
- Experience is required within a Financial Services IFA support role, with sound knowledge of a variety of modern platforms
- Working knowledge of a variety of financial products, including pensions, investments, and protection
- Experienced using all Microsoft applications, including Word, Excel, Teams and Outlook
- Able to use own initiative and takes ownership of any task through to completion, displaying a flexible and positive attitude
- A focused individual who thrives in a fast-paced environment and has a drive for quality and professionalism
- GCSE level A-C/5-9 in English and Maths
Benefits of working for AFH Wealth Management:
- Training and qualifications - We take pride in supporting and paying for our staff to undertake professional qualifications relevant to your jobs role once you have passed your three-month probation
- Contributory pension scheme, and death-in-service benefit
- Competitive salary and annual discretionary bonus, following one year’s service
- Health benefit scheme – including digital gym subscriptions, dental and optional treatments and alternative therapies
- Flexible working options and competitive holiday allowance, with annual buy and sell scheme options
- Enhanced maternity, adoptive and paternity pay
- Loyalty bonus and additional holiday days, based on length of service
- Employee referral bonus scheme
- Social events
With over 30 years of experience and more than 200 accredited advisers nationwide, AFH is one of the UK’s leading independent financial advisory firms.
If you or anyone that you know are interested in becoming a part of our growing community as our Client Services Executive get in touch and click ‘APPLY’ today or email us via We look forward to hearing from you!
Customer Service
Posted today
Job Viewed
Job Description
Location : Droitwich
Job Type : Full-time, Office-based
Salary : £26,728
Hours : 40 hours per week (including some evenings and weekends)
We are recruiting on behalf of our client for a Claims Handler to join a fast-paced and customer-focused business providing emergency and alternative accommodation services.
This role is perfect for someone with excellent communication skills and a calm, empathetic approach who enjoys helping others and working as part of a close-knit team. You will manage accommodation claims efficiently, ensuring customers receive the support they need when they need it most.
Key Responsibilities:
- Handle claims from initial instruction through to resolution, providing exceptional service throughout.
- Liaise with customers, suppliers, and clients to coordinate suitable accommodation quickly and effectively.
- Ensure service level agreements are consistently met and daily claim boards are accurately updated.
- Contribute to the Out of Hours service on a shared rota.
- Take part in training and regular performance reviews to continuously improve service delivery.
- Minimum 1 year of experience in a customer service role.
- Strong communication skills, both written and verbal.
- Ability to manage time effectively, prioritise tasks, and remain calm under pressure.
- IT literate and confident using systems and email.
- Competitive salary based on experience
- Collaborative, values-driven team environment
- On-site parking and a well-equipped office
- Full training and development support
If interested, contact Lizzie at Four Squared Recruitment – (url removed) or call (phone number removed)
Customer Service Agent
Posted 2 days ago
Job Viewed
Job Description
£26,000 - £28,000
Malvern
Role Overview
You will be working for a specialist IT service provider, with strong social and environmental values. Helping large businesses to manage mobile devices, mobile connectivity and support for their end-users.
You will be key in delivering outstanding customer service to major brands, while also developing and maintaining strong relationships. You will gain understanding of their telecom requirements and ensure the needs are met.
Key Responsibilities
- Providing proactive and customer focused support, through a ticketing system and by phone
- Liaising directly with suppliers and service providers to help resolve escalated issues
- Proactively monitoring tickets and taking agreed actions to support customers
- Ensure customers and their users are kept up to date on the progress of orders
- Helping the business to drive continuous improvements in service delivery
- Developing and maintaining strong relationships with our customers
- Maintaining accurate records, updating service tickets and systems
- Monitoring and ensuring delivery of contracted KPIs and SLAs
What You’ll Need
- Minimum of 3 years’ experience in a customer service / Helpdesk role, with proven track record of delivering high-quality services to customers.
- Excellent problem-solving skills.
- Passion for providing exceptional levels of customer service in every interaction.
- Strong written and verbal communication skills and meticulous attention to detail
- Outstanding communication skills, with the ability to build strong relationships with customers, team members, and third-party providers.
- Ability to multi-task, supporting customers with a wide range of support queries.
- Driving Licence (preferred)
What We Offer
- 25 Days Paid Holiday per Annum (plus Bank Holidays)
- Comprehensive Healthcare and Medical Benefits Plan (after 1 year employment)
- Hybrid working
- Casual dress
- Company events
- Flexitime
- Free parking
- Discretionary Annual Bonus linked to key performance metrics for team
- On-site parking
Customer Service Advisor
Posted 2 days ago
Job Viewed
Job Description
We are now recruiting for a Customer Service Advisor to join an established business based in the Dudley area. The Customer Service Advisor will provide support to new and existing customers providing a high level of customer service at all times, you will be working as part of a busy customer services department.
As the Customer Service Advisor you will be responsible for :
- Providing support to new and existing customers li>Responding to customer queries via phone/email
- Responding to any issues regarding pricing or orders li>Processing complaints and advising customers
- Processing credits/advising customers
- Admin duties
- Signing customers up to services
Requirements:
- Excellent communication skills
- Experience in a customer support role
- Excellent customer service skills
If you would be interested in the position of Customer Service Advisor please apply now with your up to date CV to be considered.
Customer Service Representative
Posted 2 days ago
Job Viewed
Job Description
Overview:
At Morgan Advanced Materials , our rich history and dedication to innovation define who we are. Since our establishment in the UK in 1856, we have expanded globally, now operating across 70 sites in 18 countries. Our goal is to create a more sustainable world and enhance quality of life. We actively pursue this purpose through the development and production of advanced materials.
Within our business unit, we specialise in innovating cutting-edge carbon, graphite, and carbide products that deliver outstanding performance. We use our expertise to tackle complex challenges across many diverse industries to provide effective solutions for our valued customers.
Our products are shaping a better future; from enabling electric cars to charge faster and drive longer distances to maximising the operational efficiency of wind turbines. We are proud to help generate power for billions of people, deliver water to drought-stricken regions, improve the efficiency of industrial pumps, and protect lives both on the land and in the air.
Key Figures: Revenue £1,100.7m (2024), ~8,000 employees, manufacturing in 20+ countries, and a global customer portfolio. A UK PLC with head office located in Windsor, Berkshire UK. Listed on London Stock Exchange; Member of the FTSE 250 Index.
Responsibilities:
Customer relationships:
To communicate with allocated customers on a daily basis :
- To fix the sales conditions with the customers in relationship with external sales and sales manager li>To contact customers : to have a regular phone contact with the allocated customers and update the data in IFS
- To answer to phone calls, mails, of the customers concerning delivery, stocks, current orders, quotes and complaints
- To inform the customer about the follow up of his complaint, his deliveries li>To manage stock orders
- To ask for additional information for the execution of the order upon request of the other departments
- To welcome and to take care of customers during plant tour
- To assist in the preparation of customer budgets in coordination with management and external sales
- To ensure technical support :
external : to customers, to external sales
internal : explanation of customers’ requirements
Quote and orders:
To manage the quote-
- < i>To prepare the quote upon customer’s requirements applying prices and conditions defined by the management : to issue prices, communicate with the customer and to file the quote
- Chasing the quote for getting prices information
- Communicate with PPP department for non standard quotes
Information and communication:
- To handle the data base and all sales information and to file also orders and complaints
- To dispatch any accurate information to the different department and to file it in IFS
- To communicate with external sales :
- To prepare the information required for the visits based on visit planner, to file visit reports and update data in the system. To give external sales all support in term of information, follow up.
- To participate to the organization of sales meetings and to attend them
Additional duties:
- To be the backup of any customer representative when necessary
- To welcome customers and be in charge of their welfare
- To carry out any other reasonable tasks required
- To respect the quality management procedure ISO 9001 version 2000 and the internal rules
- To respect the environment and safety rules
Qualifications / Experience required:
- Minimum of 3 years experience in a customer service environment li>Has experience in a busy office environment
- Experience in Manufacturing would bepreferred
- Educated to A-Level or equivalent
- Has a minimum GCSE of Grade B in Maths and Grade C English GCSE
Morgan Advanced Materials is an EEO/AA/M/W/D/V Employer I
Customer Service Advisor
Posted today
Job Viewed
Job Description
Customer Service Advisor
Our client is a recognised global leader for the supply of equipment and services across the Logistics Industry and retail sector.
As Customer Service Executive, you will act for a nominated customer and manage allocated accounts ensuring delivery of goods and services to optimise quality of service, business growth and high levels of customer satisfaction.
You will be responsible for providing an end-to-end service from taking requests from customers for product or service, to co-ordinating the activities of the all internal resource to deliver the customers solution on time and to expectation.
Package includes
Salary £25 to £27k, yearly bonus, additional leave, bike to work scheme, company events, company pension, on-site parking, store discounts, wellness programmes.
Your duties
- To forecast, manage and control reasonable and appropriate levels of equipment stock availability using the company ERP system to plan demand.
- To ensure that customer stores are supplied with the correct equipment necessary for normal operational purposes and that budget spend is reported upon and managed effectively.
- To ensure that all aspects of our service delivery are aligned.
- Provide accurate commercial account data
- Collation, production and quality checking agreed KPI driven reports to support the overall smooth operation of the account
- Regular review of key business activity programmes
- To identify and build close business relationships with key decision-making personnel within the Customer.
Requirements
- Proven track record of relationship building with Customers and delivering great Customer Service
- Self-motivated, organised, calm, accurate, confident and a clear communicator.
- Ability to be proactive in identifying customer needs and delivering new business opportunities within a Key Account.
- Ability to engage internal team support (Purchasing, Engineers, Distribution, Installation etc.) to satisfy customer needs
- Computer-literate with a good demonstrated level of competence with Excel and other Microsoft packages
INDL
Be The First To Know
About the latest Service industries Jobs in Longbridge !
Customer Service Administrator
Posted today
Job Viewed
Job Description
Customer Service Administrator
Bilston
8am-5pm (1 hour lunch break)
Temp to perm
£12.21-£13.00 per hour
Our client, a well-established business within the Bilston area are currently recruiting for an experience, switched on Customer Service Administrator to join their busy organization. As a Customer Service Administrator, you will be faced with a range of duties to contribute to the smooth running of operations across the business.
Main job duties (not limited to):
- Monitor and respond to any email queries in a professional manner.
- Provide customers with proof of deliveries as and when requested.
- Answer inbound calls with a professional telephone manner.
- Update and maintain databases ensuring accurate information entry.
- Provide administration support to the team.
- Upload and maintain accurate copies of paperwork on the internal system.
- Any other adhoc duties as and when required.
Person specification:
- Administration experience required.
- Customer service experience is essential.
- Professional telephone manner.
- Ability to support the team
What happens after you apply for this role?
Applications will be reviewed within 3 working days, however as we are receiving high levels of applications, if you have not been contacted after 5 days of sending your CV unfortunately your application has been unsuccessful on this occasion. If successful you will be contacted by a consultant to discuss your application and CV further. There’ll also be a chance for you to ask us any questions you may have about the role.
Customer Service Agent
Posted today
Job Viewed
Job Description
We are working with a world-leading provider of patient handling equipment, supporting the NHS and individuals with their mobility and quality of life. Looking to expand their team with a Customer Service Administrator who will take calls and orders for our team. With full training given this is an ideal role for someone looking to get into a permanent full time office role.
Based on the Hartlebury trading Estate near to Kidderminster, we are easily accessible by public transport or provide parking.
In your new role as our Customer Service Administrator , you will :
- Answer incoming telephone calls and direct accordingly.
- Support and liaise with our internal sales team, arranging appointments to meet customers
- Deal with various telephone and email enquiries such as: sales and price enquiries; product enquiries; technical enquiries, sending out quotations.
- You will also process and update orders
- Meet and greet visitors to the Head Office.
To apply for our Customer Service Administration role, you will require the following:
- An excellent telephone manner and confidence to talk to customers face to face and over the phone
- Excellent written and verbal communication skills to process orders
- Ability to work independently or as part of a team and a keen work ethic to do well
- Good IT / PC literacy
ThIs full-time permanent role is 37.5 hours per week, Monday - Friday.
Benefits include, 33 days holiday, full training, possibility of hybrid working following a successful probation. This is an ideal role for someone looking to get into their first office role and we are not looking for previous experience, it would suit a college leaver or someone from the hospitality industry looking to change industries.
To apply for this role, send your CV to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.
We are working with a world-leading provider of patient handling equipment, supporting the NHS and individuals with their mobility and quality of life. Looking to expand their team with 2 Customer Service Administrators who will take calls and orders for our team. With full training given this is an ideal role for someone looking to get into a permanent full time office role.
Based on the Hartlebury trading Estate near to Kidderminster, we are easily accessible by public transport or provide parking.
In your new role as our Customer Service Administrator , you will :
- Answer incoming telephone calls and direct accordingly.
- Support and liaise with our internal sales team, arranging appointments to meet customers
- Deal with various telephone and email enquiries such as: sales and price enquiries; product enquiries; technical enquiries, sending out quotations.
- You will also process and update orders
- Meet and greet visitors to the Head Office.
To apply for our Customer Service Administration role, you will require the following:
- An excellent telephone manner and confidence to talk to customers face to face and over the phone
- Excellent written and verbal communication skills to process orders
- Ability to work independently or as part of a team and a keen work ethic to do well
- Good IT / PC literacy
ThIs full-time permanent role is 37.5 hours per week, Monday - Friday.
Benefits include, 33 days holiday, full training, possibility of hybrid working following a successful probation. This is an ideal role for someone looking to get into their first office role and we are not looking for previous experience, it would suit a college leaver or someone from the hospitality industry looking to change industries.
To apply for this role, send your CV to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.
Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.
In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.
Customer Service Manager
Posted today
Job Viewed
Job Description
A fast-growing and ambitious online retail business is seeking an experienced Customer Service Manager to take full ownership of the customer service process and deliver a first-class experience in order to maintain our client’s excellent customer satisfaction. The Customer Service Manager will have previous experience in a similar customer service role in an online retail space or similar. In addition, you will have strong communication and administration skills and is a calm and confident individual.
Applications from ex-military personnel are strongly encouraged
Key Responsibilities:
- Liaise with the company’s world-class customers through emails, messaging, phone & providing accurate information & support li>Resolve customer complaints or concerns efficiently & professionally
- Maintain customer satisfaction to the company’s world-class Trust Pilot rating < i>Building long-term relationships with new & existing customers
- Perform data entry to maintain customer service delivery times
- Track & resolve any issues with their couriers
Knowledge, skills and qualifications required:
- Previous experience in a customer service role
- Be calm and confident
- Strong communication and administration skills
- Be able to go the extra mile, and be a team player
Salary: £40,000 - £45,000 + benefits
Benefits: pension, performance bonus, growth incentives, employee discount, free parking, company events, store discounts