928 Service Industry jobs in Grantham

Customer service Advisor

12.48 P/H

37 hours per week

6 Months contract with possibility of extension.

Shift Patterns Between 08:00- 18:00 Monday - Friday

Hybrid - 1 day in the office each week, once 2 weeks training is completed in the office.

Office Location - 2 Burton St Nottingham NG1 4BX. Trinity House - parking at Trinity Square (2-minute walk) - Buses available (3-minute walk) based in the town centre

Overview of the role

• Will be responsible for supporting the successful operational delivery of Great British instillation scheme, ECO 4 and other able to pay options to support our customers in improving the energy efficiency rating of their home.
• Delivering First Class Energy Efficiency advice working towards an NVQ in EE advice
• Owning and managing complaints on the back of front-line advisor interactions
• Identifying trends and route cause issues as well as training gaps within the advisors first call interactions
• Delivering excellent customer service, accurate data capture and reporting on your schemes, working closely with your Team Manager and Wider scheme leads.
• Managing customer data using Excel and MS Dynamics to support the day to day tracking of residents throughout different stages in their journey.
• Having direct customer communication and managing expectations, contacting customers to explain any changes to the project process or customer journey. Updating your customer regularly on the progress of their complaint
• Being adaptable to take on ad-hoc requests from your team and Team Manager to support changing project needs.
• Working with contractors and customers to ensure all compliant documentation is recorded in the application. Including capturing income and benefit information direct form the customer
• Representing the team by building strong, effective, and productive relationships across wider business and external stakeholders, including Local Council Authorities.
• Problem Solving, being proactive and taking initiative to find solutions and share best practice across the wider team.

Experience and Qualifications

• Excellent organisation skills and the ability to prioritise.
• Have experience in managing customer complaints via email and telephony end to end.
• Good numeracy, literacy and IT skills (inc. Excel)
• Great verbal and written communication skills
• Have a strong desire to "do the right thing" be able to show empathy and patience for your customers through brilliant conversations.
• Able to manage the demands of multiple stakeholders, internal and external, delivering to agreed deadlines
• Great attention to detail when checking/inputting documentation and data
• Adaptable to change and can take on new ideas and challenges
• Able to operate in a professional manner when representing E.ON to stakeholders
• Experience with Microsoft Teams and MS Dynamics desirable
• PC skills

Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants.

Role:Customer Service Administrator
Salary: Negotiable
Location: Mansfield

TurnerFox Recruitment are seeking a Customer Service Administrator to join a busy, supportive, and friendly team. This role is ideal for someone who enjoys delivering outstanding service, thrives in a fast-paced environment, and is confident handling multiple projects at once.

Key Responsibilities for The Customer Service Administrator

• Take briefs from different business areas relating to projects and campaigns
• Build and maintain strong working relationships with third-party suppliers
• Use CRM systems and internal processes to manage workflow efficiently
• Liaise with internal departments to ensure projects are delivered on time
• Problem-solve and troubleshoot issues as they arise
• Confidently use Microsoft Office (Excel, Outlook, Word, PowerPoint)
• Consistently deliver excellent customer service

What We're Looking For

• Previous experience using Microsoft Office, especially Excel
• Strong customer service and relationship-building skills
• Excellent administration skills with great attention to detail
• Ability to remain calm under pressure and manage multiple projects/workloads
• A positive, proactive, and professional approach

What's on Offer

• Excellent company benefits
• Opportunities to progress and develop within the business
• A supportive and collaborative team culture

Interested? Send your CV or call TurnerFox Recruitment for more details

• Be the Customer Hero:  Act as the first point of contact, handling customer inquiries via phone, email, and chat with empathy and efficiency. You'll resolve questions on products, returns, and warranties, turning potential challenges into positive experiences.
• Master of Coordination:  Process customer orders accurately and collaborate with our warehouse and logistics teams to ensure timely delivery. You'll be skilled at prioritising orders based on stock levels and demand.
• Team Collaboration:  Work closely with our operations and inventory teams across two sites to maintain stock awareness, prevent issues, and ensure a seamless customer journey from order to delivery.
• Data & Organisation:  Use Microsoft Excel to analyse data, track orders, and generate reports. You'll also use Outlook to manage communications and schedules effectively.

• Excellent clear and friendly communication skills, both written and verbal.
• Strong proficiency in Microsoft Office , particularly Excel  and Outlook  (for email and calendar management).
• A natural problem-solver with a keen eye for detail.
• A proactive team player who enjoys collaborating with different departments.
• A genuine, customer-centric attitude and a passion for delivering outstanding service.

• A competitive salary .
• A friendly and supportive  work environment where your contribution is valued.
• Regular working hours  (Monday to Friday, 9 am - 5 pm) for an excellent work-life balance.
• Opportunities for growth and development  as part of our committed team.

Are you experienced with administration work? Do you have experience in customer service with administration? We have an opportunity for a Customer service administration in Hucknall location.

Job Title: Customer service administration

Duration: Long term contract

Location: Hucknall

Salary: 12.50 p/h

Working hours: 35 hours

Main Purpose of the Role:

• Facilitate the accurate and timely execution of transversal business processes across Customer Services and Back Office functions
• Monitor performance of business processes to ensure outputs meet required standards (accuracy, efficiency, quality, and timeliness)
• Provide administrative support to the Invoicing Team, including creating, downloading, and outsourcing customer invoices
• Handle customer requests relating to purchase orders and copy invoices, ensuring queries are resolved promptly
• Monitor and manage multiple shared inboxes, triaging and responding to a wide range of customer queries
• Create new customer accounts accurately within the ERP system
• Process amendments to existing customer accounts in a timely and compliant manner
• Ensure data integrity across systems and maintain up-to-date records
• Execute a wide range of customer service administration tasks, working within defined targets and KPIs
• Collaborate with colleagues and other departments to ensure consistent service delivery
• Identify opportunities for process improvements and contribute to efficiency initiatives

Necessary Experience:

• Bachelor's degree or equivalent qualification or experience required
• Strong communication skills with the ability to liaise confidently across teams and with customer's
• Excellent attention to detail and high level of accuracy in data entry and documentation
• Logical problem-solving ability with a proactive and solution-focused approach
• Ability to work under pressure in a target-driven environment, while managing multiple priorities
• Strong organizational and time-management skills
• Strong experience in use of analytical tools and software

If this is something that you would be interested in please apply with your updated CV and I will be happy to connect at your convenient time.

Randstad Business Support is acting as an Employment Business in relation to this vacancy.

Customer Service Advisor

Location: Colwick, Nottingham

Hours: Monday to Friday - 8am - 5pm

Career Progression + Supportive Team + Training and Mentoring + Competitive salary and benefits package

Join our dynamic team as a Customer Service Advisor in Colwick, Nottingham! In this fast-paced and varied role, you'll be handling customer inquiries via phone, email, and CRM, resolving issues, and providing effective solutions. You'll work in a supportive, close-knit team and have the chance to grow within the company, with clear progression into an Account Manager role.

You'll be part of a growing company in the recycling and resource recovery sector, helping customers achieve a zero waste to landfill solution and contributing to a sustainable future.

Key Responsibilities:

• Manage customer inquiries via phone, email, and CRM, providing excellent service and efficient solutions.
• Resolve queries quickly and effectively, ensuring customer satisfaction with every interaction.
• Make outbound calls to customers and suppliers, strengthening relationships and enhancing communication.
• Maintain accurate records and complete administrative tasks on time, supporting smooth business operations.

Skills & Experience Required:

• Previous experience in customer service or a call centre environment (retail, hospitality, or similar sectors a plus).
• Strong communication and problem-solving skills.
• Ability to multitask, work effectively in a fast-paced environment, and maintain accuracy in all tasks.

Why Join Us ?

• Clear career progression into an Account Manager role as well as other opportunities throughout the organisation.
• A varied role with no two days the same in a supportive team.
• Work for a growing company focused on sustainability and zero waste to landfill solutions.

If you're passionate about customer service and want to be part of a company making a difference, we'd love to hear from you. Apply now!

#admin

Customer Service Advisor

Nottingham City Centre Outskirts (near London Road) with free parking

c. £25,000

Our client is a well established, reputable local business looking to recruit a Customer Service Advisor to join a busy and friendly team.

Full time role based in lovely offices with free parking on the outskirts of Nottingham City Centre.

Responsibilities will include:

• Communicating with customers via phone, email and web chat
li>Providing sales and technical support in a busy and buzzy environment
• Taking calls from customers with queries about spare parts - checking availability and costs
• Interacting with both external and internal customers in a timely and effective way in order to provide exceptional customer service
• Updating internal systems

The ideal candidate will have:

• Experience working in a busy customer service environment
• Excellent telephone and communication skills
• High degree of accuracy and attention to detail
• Good IT skills, including Microsoft packages and email
• The ability to easily absorb technical and product information
• Be adaptable and be able to take the initiative

Really great opportunity for a friendly and personable individual to join a busy team in a well known organisation. Comprehensive training provided and we are ideally looking for someone to start asap.

Apply now!

Job title: Customer Service Administrator

Salary: £12.51 per hour – Mon–Fri 8–5

Location: Hucknall, full time on site

Contract Type: Full-time, temporary ongoing, possibility to go permanent depending on performance

About the Role

We are seeking a reliable and proactive Customer Service Administrator to join our team. You will play a key role in ensuring excellent service delivery to our customers through efficient administrative support, customer engagement, and accurate processing of orders and billing. This is a customer-facing role, ideal for someone with strong communication skills and an organised, detail-oriented approach.

Key Responsibilities

• Respond to customer enquiries via phone, email, and occasionally in person.
• Process and manage sales orders, including data entry into internal systems.
• Prepare and issue invoices, proforma invoices, and credit notes in accordance with company procedures.
• Manage customer account setup and pricing updates.
• Handle billing queries and provide timely resolutions to customer concerns.
• Take customer payments (cash and card), ensuring secure and accurate processing.
• Maintain accurate records of transactions and assist in reconciling daily banking.
• Monitor customer product usage and update holdings where required.
• Support sales and operations teams by providing administrative and customer insight.
• Identify opportunities to refer customers to the sales team for value-added services.
• Maintain a working knowledge of products and services to support customer needs.
• Build and maintain strong long-term relationships with customers and agents.
• Make proactive outbound contact to selected customers to offer support and resolve queries.
• Support stock control through data accuracy and stock system updates.
• Escalate complex queries appropriately, ensuring customer issues are followed through

What We’re Looking For

• Proven experience in a customer service or administrative role.
• Confident communication skills across phone, email, and face-to-face interactions.
• A strong focus on accuracy, organisation, and attention to detail.
• Ability to multitask and manage workload in a fast-paced environment.
• Experience with invoicing, billing systems, or order processing is highly desirable.
• Confident handling payments and using point-of-sale or similar systems.
• A proactive and positive approach to customer service and problem solving.
• Willingness to learn about our products, services, and industry standards.
• Full, clean UK manual driving licence (occasional local travel may be required).

• Respond to customer inquiries via phone, email, and potentially live chat in a prompt and professional manner.
• Provide information about products and services, guiding customers through their options.
• Resolve customer issues and complaints efficiently, aiming for first-contact resolution whenever possible.
• Process orders, forms, applications, and requests accurately.
• Maintain customer records by updating account information in the CRM system.
• Identify and escalate priority issues or complex problems to the appropriate department or supervisor.
• Gather customer feedback and share insights with the team to help improve services.
• Follow communication procedures, guidelines, and policies.
• Assist with other customer service-related tasks as needed.
• Contribute to a positive and collaborative team environment.
• Upsell or cross-sell products and services when appropriate and beneficial to the customer.

Customer Service Agent - Nights
Remote Working with training in Nottingham
£12.30 - £12.80 per hour
Monday-Friday 5.30 pm - 2 am

Start date: 27th October

Harper Recruitment are proud to be working in exclusive partnership with a leading designer brand. We are looking for passionate individuals to join a motivated and thriving team.

What does the role involve?

• Responding to customer queries through allocated tickets, emails, and live chat
li>Investigating and resolving customer complaints
• Liaising with internal teams, B2B, customers, and couriers
• Processing orders, payments, returns, replacements, and refunds
• Maintaining knowledge of products, services, and promotions to provide a 1st class customer experience
• Performing other customer-based administrative duties
• Managing fluctuating workloads

Who are we looking for?

• Proven customer service experience from office, call centre, retail, hospitality or similar
• Bubbly and passionate communicator
• Adaptability and team player
• MS Office proficiency (Word, Outlook, Excel)

Submit your CV today to apply!

Unfortunately, we are unable to contact all candidates due to the large volume of applications we receive. If you have not heard from a consultant within the next three days, please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future. We are also hiring for remote weekend workers for this position.