426 Service Industry jobs in Lowestoft

An exciting new job opportunity has arisen for a committed Hospitality Manager to work in amazing care home based in the Brooke, Norwich area. You will be working for one of UK's leading health care providers

This care home really gets to know the residents and the staff pride themselves on offering the highest quality care tailored to their needs

**To be considered for this position you must have experience of Hospitality Management**

As the Hospitality Manager your key responsibilities include:

• Develop a service experience that fits within our family vision and values; being compassion, empathy and transparency in our service delivery
• Develop and maintain a positive working environment for all staff, fostering a culture of teamwork, continuous improvement, and high-quality service
• Ensure that all residents are provided with an exceptional experience and that their needs and expectations are met and exceeded
• Manage the food service operation, working closely with the executive chef including menu planning, preparation, and delivery of high-quality meals in a timely and efficient manner
• Develop and maintain a robust activities program that is tailored to the interests and needs of the residents and is engaging, fun, and promotes health and wellness
• Maintain and manage best first impression experience
• Ensure the housekeeping function is effective, efficient, and maintains high standards of cleanliness and hygiene throughout the facility

The following skills and experience would be preferred and beneficial for the role:

• Excellent people management skills, with the ability to motivate and inspire staff to deliver exceptional service
• Strong communication skills, both verbal and written, with the ability to communicate effectively with a wide range of stakeholders
• Strong understanding of the principles of first impressions and the ability to ensure that guests have a positive experience from the moment they arrive
• Knowledge of food service operations, including menu planning, food preparation, and delivery, as well as a good understanding of nutrition and dietary requirements
• Strong understanding of the needs and interests of older people and the ability to develop and deliver a range of activities that are engaging, fun, and promote health and wellness
• Strong understanding of the principles of housekeeping, including cleaning, hygiene, and infection control
• Strong understanding of budget management and the ability to manage costs effectively whilst still delivering high-quality service

The successful Hospitality Manager will receive an excellent salary of £30,000 per annum. This exciting position is a permanent full time role working 40 hours a week from 9am-5pm. In return for your hard work and commitment you will receive the following generous benefits:

• Refer-a-friend*
• Reward Gateway - discounts, wellbeing, employee assistance & much more
• Comprehensive induction and paid training programme with career prospects
• Excellent working environment
• Cost of DBS*
• We are a Living Wage Employer

Reference ID: 7092

To apply for this fantastic job role, please call on or send your CV

Eden Brown Synergy are working with a large organisation in Norwich who are looking for a number of inbound Call Handlers to join their busy team.

Location: Norwich City Centre

Working pattern: is Mon-Fri, 9am-5pm and on-site work while on training, after training hybrid (office & home working)
Duration: 3 months initially
Pay rate: 13.80 PAYE per hour + holiday pay
Parking: Parking available, however, needs to be booked in advance, good public transport links.

Interview: Group Interviews - planned for Monday 1st Sept and Wednesday 3rd Sept. Group interview will be face to face at the Norwich office.

Start Date: Monday 29th September

The roles:

• These roles are similar to a switchboard - they will direct the calls to the correct area of the business - to enhance the customer experience and save customers bouncing around the system and reduce e calls call demand into the fulfilment team.
• The calls are an average of 2 mins - approx. 100 per day. - the person must understand the customer demand and direct the customers to the correct area.
• There will be a set of questions (tool) to direct the calls - this tool is being built and will tell the person which demand is directed to which route.
• The person will also be required to demand capture to so the call data can be analysed.
• Must have excellent communication skills/ customer service and empathy and the ability to utilise the system.
• There are no data protection questions asked at this stage as this will be verified by the end team.
• The initial training is for 1 week.

Please only apply for the roles if you are available on either of the above interview dates and can easily commute to Norwich City Centre.

Please only apply of you are available on no more than 2 week's notice.

Thank you

Charlotte

(phone number removed)

Eden Brown Synergy is an equal opportunities employer.

Eden Brown Limited is a limited company registered in England and Wales with registered number (phone number removed). Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.

• Leading, coaching, and motivating a team of customer service representatives to achieve performance targets.
• Monitoring team performance, conducting regular one-on-one meetings, and providing constructive feedback.
• Ensuring all customer inquiries are handled efficiently, professionally, and in line with company standards.
• Handling escalated customer issues and resolving complex problems to ensure customer satisfaction.
• Developing and implementing customer service policies and procedures to improve service quality.
• Training new team members and providing ongoing development for the existing team.
• Managing schedules and workload distribution to ensure adequate coverage.
• Analysing customer feedback and service data to identify areas for improvement.
• Collaborating with other departments to resolve customer issues and improve overall customer experience.
• Maintaining accurate records of customer interactions and transactions.
• Acting as a point of escalation for complex customer queries and operational issues.

WHJS1_UKTJ

Contact Centre Customer Service Representative
Insurance: Pensions & Life
Location: Office-Based in Norwich
Full Time (40hr), Permanent
Salary: £25,400 + Benefits

Are you ready to dive into the world of life and pension policies and deliver top-notch service that puts customers first? We're looking for energetic and empathetic individuals to join our client's Norwich contact centre team. In this .

WHJS1_UKTJ

• Lead, coach, and mentor a team of customer service representatives to achieve performance goals.
• Monitor team performance metrics and provide regular feedback and training.
• Handle escalated customer inquiries and complex technical issues.
• Develop and implement strategies to improve customer satisfaction and retention.
• Ensure adherence to service level agreements (SLAs) and company policies.
• Collaborate with other departments to resolve customer issues effectively.
• Identify trends in customer inquiries and provide insights for product/service improvements.
• Maintain accurate customer records and documentation.
• Contribute to the development and updating of support knowledge base articles.
• Assist with recruitment and onboarding of new team members.

• Proven experience in a customer service or technical support role, with at least 2 years in a leadership or supervisory capacity.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong technical aptitude and ability to understand and explain technical concepts.
• Experience with CRM systems and ticketing software.
• Ability to motivate and develop a team.
• Knowledge of customer service best practices.
• A proactive approach to identifying and resolving issues.
• Ability to work effectively in a hybrid environment, balancing remote and in-office responsibilities in **Norwich**, Norfolk, UK.

• Provide advanced technical support and troubleshooting for our client's software and hardware products via phone, email, and chat.
• Diagnose, troubleshoot, and resolve complex technical issues, ensuring timely and effective solutions.
• Escalate critical issues to engineering or product teams, providing detailed documentation and clear problem descriptions.
• Develop and maintain comprehensive technical documentation, knowledge base articles, and FAQs.
• Train and mentor junior support staff, sharing expertise and best practices.
• Identify recurring issues and contribute to product improvement by providing feedback to the development teams.
• Proactively monitor system performance and identify potential issues before they impact customers.
• Manage customer inquiries and provide timely updates on issue resolution status.
• Participate in the development and delivery of training materials for customers and internal teams.
• Contribute to the continuous improvement of support tools and processes.

• Proven experience as a Technical Support Engineer or in a similar role, with a strong focus on customer service.
• In-depth knowledge of operating systems (Windows, macOS, Linux), networking concepts, and common software applications.
• Experience troubleshooting complex technical problems in a client-facing environment.
• Excellent analytical and problem-solving skills, with a methodical approach to issue resolution.
• Strong communication and interpersonal skills, with the ability to explain technical concepts clearly and concisely.
• Ability to work independently and manage time effectively in a remote work setting.
• Experience with ticketing systems (e.g., Zendesk, ServiceNow) and CRM software.
• Certifications such as CompTIA A+, Network+, or specific vendor certifications are a plus.
• A Bachelor's degree in Computer Science, IT, or a related field, or equivalent practical experience.
• A proactive attitude and a commitment to delivering exceptional customer support.