423 Service Industry jobs in Lowestoft

Buyaparcel are a well-established online retailer, specialising in Plumbing, Tools and Garden products. In addition to our online markets, we have the well-respected Godfreys brand in the local area which offers a bespoke Kitchen and Bathroom design service and a fully stocked Plumbers Merchants.

Due to continuous expansion, we require an enthusiastic and easy going individual to join our customer .

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Are you passionate about delivering exceptional customer service? Do you want to join an expanding, dynamic, fun, and professional team?

We are looking for enthusiastic and customer centric individuals to join our client, Ingram Micro, as an Inbound Customer Service Representatives. By Providing a superior experience for customers which is key, as you will be the first point of contact for our Mobile Network and insurance-based customers. No two calls are the same and you will be answering calls for technical support, order management and many more requests. If you want to be part of Ingram Micro’s global operation and you are looking for an exciting role which can offer you variety, then this is what you are looking for!

Operating 7 days a week, 362 days a year the contact centre is based in Ingram Micro’s modern offices on the outskirts of Norwich where the team provides a high level of service to its customers through a flexible team of highly skilled & trained personnel.

Ingram Micro is the global leader in technology and supply chain services with an extensive array of resources to drive market and customer growth, while bringing unique insights that enable businesses to realise the promise of technology. Operating in 52 countries worldwide, servicing more than 200,000 customers, Ingram Micro partners with IT infrastructure and services providers to optimize their businesses from start-ups to global brands. None of this, however, is achievable without great people like you, with a complete customer focus!
We’re looking for star candidates who want to learn and develop new skills in a growing company. If you’re forward-thinking, results driven and want to pursue your career in customer operations, apply now! We are working with Ingram Micro to recruit on a temporary basis with a good possibility of a permanent role with Ingram Micro.




What is involved in the role?

As a Customer Service Representative, you will be part of an engaging and friendly frontline team. Some of your role responsibilities are:
• Delivering outstanding customer service to a variety of customers
• Assisting customers with various enquiries providing order updates and dealing with technical problems via a questions & answers system
• Taking responsibility for actions to ensure customer needs are met
• Helping customers via a chat support function

Full training and support will be given from our experienced team. We need your commitment to learning and collaborating with us to be successful in your role. We celebrate success and want to help you, help us!




What can you bring to the role?

• An excellent phone manner with good English language skills and the ability to build rapport and show empathy
• Strong listening and questioning skills
• Confidence in Microsoft systems - word and excel
• A high level of accuracy and excellent attention to detail
• Ability to embrace change to deliver better results for customers
• Previous contact centre experience will be advantageous but not necessary – full training will be given


What are the benefits of working at Ingram Micro?
• Enjoyable place to work
• Career development (70% of our team leaders joined as agents)
• Employee Discounts (1000’s of discounts available with local and global companies)
• Gym Membership discounts including health assessments, physiotherapy, and swimming lessons
• Modern Canteen and Breakout Facilities with hot & cold food available
• Free Tea & Coffee
• Free Fruit Friday’s
• A range of shift patterns to suit all lifestyles
• Located on the outskirts of the city with parking and good bus links to the city centre or beyond.
• Applications will be completed onsite with an on-the-spot interview, site tour and job offers being extended for qualified candidates.

The contact centre operates from 8am until 8pm Monday to Friday, you will rotate on the following shift patterns:
• 8am until 5pm
• 8.30am until 5.30pm
• 9am until 6pm

LMIND

Eden Brown Synergy are working with a large organisation in Norwich who are looking for a number of inbound Call Handlers to join their busy team.

Location: Norwich City Centre

Working pattern: is Mon-Fri, 9am-5pm and on-site work while on training, after training hybrid (office & home working)
Duration: 3 months initially
Pay rate: 13.80 PAYE per hour + holiday pay
Parking: Parking available, however, needs to be booked in advance, good public transport links.

Interview: Group Interviews - planned for Monday 1st Sept and Wednesday 3rd Sept. Group interview will be face to face at the Norwich office.

Start Date: Monday 29th September

The roles:

• These roles are similar to a switchboard - they will direct the calls to the correct area of the business - to enhance the customer experience and save customers bouncing around the system and reduce e calls call demand into the fulfilment team.
• The calls are an average of 2 mins - approx. 100 per day. - the person must understand the customer demand and direct the customers to the correct area.
• There will be a set of questions (tool) to direct the calls - this tool is being built and will tell the person which demand is directed to which route.
• The person will also be required to demand capture to so the call data can be analysed.
• Must have excellent communication skills/ customer service and empathy and the ability to utilise the system.
• There are no data protection questions asked at this stage as this will be verified by the end team.
• The initial training is for 1 week.

Please only apply for the roles if you are available on either of the above interview dates and can easily commute to Norwich City Centre.

Please only apply of you are available on no more than 2 week's notice.

Thank you

Charlotte

(phone number removed)

Eden Brown Synergy is an equal opportunities employer.

Eden Brown Limited is a limited company registered in England and Wales with registered number (phone number removed). Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.

• Supervise, coach, and motivate a team of customer service representatives to achieve performance targets.
• Monitor team performance, providing regular feedback and conducting performance reviews.
• Handle complex and escalated customer inquiries and complaints with professionalism and efficiency.
• Ensure adherence to company policies, procedures, and quality standards.
• Assist in the training and onboarding of new customer service team members.
• Identify opportunities for service improvement and implement solutions.
• Generate reports on key customer service metrics and team performance.
• Foster a positive and collaborative team environment.
• Act as a point of escalation for customer issues that cannot be resolved by frontline agents.

• Proven experience in a customer service role, with at least 1-2 years in a supervisory or team lead capacity.
• Excellent communication, interpersonal, and active listening skills.
• Strong problem-solving abilities and conflict resolution skills.
• Proficiency with CRM software and customer service platforms.
• Ability to train, mentor, and motivate team members.
• Detail-oriented with strong organizational skills.
• Patience and empathy when dealing with customer issues.
• High school diploma or equivalent; further education or certifications are a plus.

• Lead, coach, and motivate a team of customer service professionals providing technical support.
• Monitor team performance, set individual goals, and conduct regular performance reviews.
• Handle escalated customer inquiries and complex technical issues with efficiency and professionalism.
• Develop and implement training programs to enhance team skills and product knowledge.
• Ensure adherence to customer service standards, policies, and procedures.
• Analyze customer feedback and service metrics to identify areas for improvement.
• Collaborate with other departments to resolve customer issues and improve processes.
• Maintain a high level of customer satisfaction through effective problem-solving and communication.
• Create and update knowledge base articles and support documentation.
• Manage team schedules and ensure adequate coverage for customer support channels.

• Proven experience in a customer service or technical support role, with at least 2 years in a leadership or supervisory capacity.
• Excellent understanding of customer service best practices and CRM software.
• Strong technical aptitude and ability to troubleshoot common software and hardware issues.
• Exceptional communication, interpersonal, and problem-solving skills.
• Ability to motivate and guide a team effectively.
• Proficiency in using customer support platforms and ticketing systems.
• Strong organizational and time-management skills.
• A patient, empathetic, and customer-focused approach.
• Ability to work collaboratively and contribute to a positive team environment.
• Experience in the technology or software industry is highly desirable.

Administrator / Customer Service Administration Assistant & Coordinator with excellent administrative, organisational and communication skills, strong Word and Excel competency and great attention to detail is required for a well-established company based in Lowestoft, Suffolk.

SALARY: £23,809 pro rata + Benefits (see below)

LOCATION: Lowestoft, Suffolk (NR33) / Hybrid Working Available

JOB TYPE: Part.

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