8 Service Industry jobs in Lowestoft

We are seeking a remote Travel Customer Service representative to support clients with booking and general travel questions. You’ll ensure customers receive fast, clear, and friendly assistance, all while working remotely.

Responsibilities:

• Assist customers with booking flights, hotels, and transportation.

• Provide clear and friendly support through phone, email, or chat.

• Answer basic travel questions and guide customers to the right options.

• Update reservations and confirm details for accuracy.

• Support the team with day-to-day travel service tasks.

Qualifications:

• Strong communication and customer service skills.

• Comfortable using computers and online booking systems.

• Ability to stay organized and pay attention to detail.

• Friendly, helpful, and patient with customers.

• Previous experience in customer service or hospitality is a plus, but not required.

Job Type: Remote — Full-time or Part-time

Benefits:

• Flexible schedule opportunities

• Work from home

• Training and growth potential

• Supportive team environment

• Lead, mentor, and motivate a remote customer service team to achieve performance goals.
• Oversee daily operations, ensuring efficient and effective customer support delivery.
• Handle and resolve complex customer escalations and complaints in a timely and professional manner.
• Develop and implement training programs for new and existing team members.
• Monitor team performance using KPIs and provide regular feedback and coaching.
• Identify trends in customer inquiries and feedback to recommend service improvements.
• Ensure adherence to company policies and procedures regarding customer service.
• Contribute to the development and refinement of customer support processes and knowledge base.
• Collaborate with other departments to ensure a seamless customer experience.
• Maintain high levels of customer satisfaction and loyalty.
• Manage schedules and workload distribution within the remote team.

• Minimum of 3 years of experience in a customer service role, with at least 1 year in a supervisory or team lead capacity.
• Proven experience leading and managing remote teams.
• Excellent understanding of customer service principles and best practices.
• Strong problem-solving, decision-making, and conflict-resolution skills.
• Proficiency with CRM software (e.g., Salesforce, Zendesk) and helpdesk platforms.
• Exceptional communication, interpersonal, and active listening skills.
• Ability to motivate and inspire a team in a remote setting.
• Experience in analysing customer service data and reporting on KPIs.
• High school diploma or equivalent; further education or certifications in customer service management are a plus.

• Lead, train, and motivate a team of customer service representatives.
• Monitor team performance and provide regular feedback and coaching.
• Handle complex customer inquiries and escalated issues.
• Ensure adherence to customer service standards and KPIs.
• Develop and implement strategies to enhance customer satisfaction and loyalty.
• Collaborate with other departments to resolve customer issues efficiently.
• Maintain accurate records of customer interactions and team performance.
• Contribute to the continuous improvement of customer service processes.
• Manage team schedules and ensure adequate coverage.
• Foster a positive and productive team culture.

• Proven experience in a customer service role, with at least 1-2 years in a supervisory or team leadership capacity.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong understanding of customer service principles and best practices.
• Ability to motivate and guide a team.
• Experience with customer relationship management (CRM) software.
• Good organizational and time-management skills.
• Ability to work effectively in a hybrid work environment.
• Familiarity with performance metrics and reporting.
• A proactive and results-oriented approach.
• High school diploma or equivalent; further education or certifications are a plus.

• Supervise and guide a team of customer service representatives, providing training, coaching, and performance management.
• Handle escalated customer inquiries and complaints, resolving issues efficiently and effectively to ensure customer satisfaction.
• Develop and implement customer service policies and procedures to enhance service quality and efficiency.
• Monitor key performance indicators (KPIs) such as response times, resolution rates, and customer satisfaction scores.
• Identify trends in customer feedback and issues, recommending improvements to products, services, and support processes.
• Ensure the team adheres to service level agreements (SLAs) and maintains high standards of professionalism.
• Collaborate with other departments to address customer concerns and improve the overall customer experience.
• Contribute to the development and delivery of training programs for new and existing customer service staff.
• Maintain accurate records of customer interactions and transactions.
• Act as a point of escalation for complex customer issues.

• Proven experience in a customer service role, with at least 3 years in a supervisory or leadership capacity.
• Excellent understanding of customer service principles and practices.
• Strong leadership, coaching, and team management skills.
• Exceptional communication, interpersonal, and problem-solving abilities.
• Proficiency in customer relationship management (CRM) software and helpdesk systems.
• Ability to handle difficult customer situations with empathy and professionalism.
• Strong organisational skills and the ability to manage multiple priorities.
• Familiarity with hybrid work environments and the ability to balance remote and in-office responsibilities.
• Experience within a similar industry sector is a plus.
• A proactive approach to identifying and implementing service improvements.

• Lead, manage, and mentor a team of customer service and helpdesk staff.
• Set performance goals and monitor team KPIs to ensure service excellence.
• Handle escalated customer complaints and resolve complex technical or service issues.
• Develop and implement training programs for new and existing team members.
• Oversee daily helpdesk operations, including ticket management and response times.
• Identify trends in customer issues and provide feedback for product/service improvements.
• Ensure adherence to company policies and procedures.
• Foster a positive and collaborative team culture.
• Manage scheduling and resource allocation for the support team.
• Contribute to the development and optimization of helpdesk tools and processes.

• Proven experience in a customer service or helpdesk role, with at least 2 years in a leadership capacity.
• Strong understanding of customer support principles and best practices.
• Experience managing and motivating a team.
• Proficiency with helpdesk software and ticketing systems (e.g., Zendesk, ServiceNow).
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to handle stressful situations and de-escalate conflicts effectively.
• Good understanding of IT systems and troubleshooting is advantageous.
• Bachelor's degree or equivalent work experience.

• Respond to customer inquiries via phone, email, and chat in a timely manner.
• Provide information about products, services, and company policies.
• Resolve customer complaints and issues efficiently and effectively.
• Process orders, returns, and exchanges accurately.
• Document all customer interactions in the CRM system.
• Escalate complex issues to appropriate departments or supervisors.
• Maintain a high level of customer satisfaction.
• Contribute to team goals and performance metrics.

• Previous experience in a customer service role is essential.
• Excellent verbal and written communication skills.
• Strong listening and problem-solving abilities.
• Proficiency in using computers and common software applications.
• Experience with CRM software is a plus.
• Ability to remain calm and professional under pressure.
• Self-motivated with strong time management skills.
• A dedicated home office setup with reliable internet access.

• Lead, train, and mentor a team of remote customer service and technical support representatives.
• Develop and implement best practices, processes, and workflows for efficient and effective customer support.
• Provide advanced technical troubleshooting and problem-solving for complex software-related issues.
• Act as a point of escalation for customer inquiries and issues that cannot be resolved by the support team.
• Monitor support ticket queues and ensure timely resolution of customer requests, meeting defined SLAs.
• Analyze support data to identify trends, common issues, and areas for product improvement.
• Develop and maintain comprehensive knowledge base articles, FAQs, and user guides.
• Collaborate with the product development and engineering teams to provide feedback on bugs and feature requests.
• Ensure a consistently high level of customer satisfaction through proactive communication and exceptional service delivery.
• Manage customer relationships and build strong rapport with key clients.
• Contribute to the development and implementation of customer support strategies.
• Stay up-to-date with product updates, new features, and technical advancements.

• A Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• A minimum of 5 years of experience in customer service and technical support, with at least 2 years in a leadership or supervisory role.
• Proven experience supporting software products, preferably SaaS solutions.
• Strong technical aptitude and the ability to troubleshoot software issues across various platforms.
• Excellent problem-solving, analytical, and diagnostic skills.
• Exceptional communication, interpersonal, and customer handling skills.
• Experience developing training materials and knowledge base content.
• Proficiency in using customer support platforms and CRM systems (e.g., Zendesk, Salesforce Service Cloud).
• Ability to manage and motivate a remote team effectively.
• Strong organizational skills and the ability to prioritize tasks in a dynamic environment.
• A passion for providing outstanding customer experiences.