What Jobs are available for Service Information in the United Kingdom?
Showing 2799 Service Information jobs in the United Kingdom
IT Help Desk
Posted today
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IT Helpdesk
Location: Basingstoke
Salary: £21,000 - £8,000
Hours: Rotating Shift Pattern - 8:00 – 16:30 & 9:00-17:00
We are looking for a candidate to join our Group IT Service Desk in Basingstoke. You will be responsible for the day-to-day 1st line calls and ticket triage to support end users at the desktop level. You will ensure tickets are up to date and logged to the highest quality, correctly identified and prioritised, and responses are timely, containing meaningful feedback, thus ensuring an excellent service to all staff across the group.
Responsibilities:
- Ensuring that SLA's are met, and tickets are kept up to date, being the first point of contact for all users within the business.
- Contribute to request and incident resolution by way of remote analysis and support to end users at the desktop level, with an emphasis on first time fix before escalating to 2nd line.
- Escalate incidents and requests to 2nd line or where appropriate and necessary to the Group IT Service Desk Supervisor and Group IT Service Desk Manager.
- Ensure tickets are up to date and logged to the highest quality, correctly identified and prioritised, and responses are timely, containing meaningful feedback.
- Track user inventory and status for desktop hardware and software throughout the Group.
- Reviewing monitoring alerts.
- Organise repair, when necessary for IT equipment.
- Ensuring that BAU Services are available day-to-day for the business by supporting and maintaining the user, desktop, peripheral and software environment.
Skills:
- Customer service and effective communication.
- Organisational and time management skills.
- Ability to define issues and requests, collect data, establish facts, and draw valid conclusions.
- Experience using Microsoft Windows 11 and Microsoft Office products.
Benefits
- 21 days holiday – increasing to 22 days after 3 years and to 25 days after 5 years
- Extra day off for your birthday
- Buy holiday scheme
- Employee Assistance Programme
- Free onsite parking
- Enhanced company sick pay
- Discounted retail vouchers
- Reduced gym membership
- Annual salary review
- SCG mobile benefit
- Employee referral bonus
- Onsite canteen offering free croissants and freshly made soup
SCG is proud to be an equal opportunities employer.
We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010.
We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.
Job Types: Full-time, Permanent
Pay: £21, 0.00- 8,000.00 per year
Benefits:
- Additional leave
- Canteen
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- Gym membership
- Health & wellbeing programme
- On-site parking
- Referral programme
- Store discount
Licence/Certification:
- Driving Licence (required)
Work Location: In person
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Help Desk Engineer
Posted today
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An exciting opportunity to join a fast-paced, growing, in-house IT business which is part of a billion-pound group, with a real opportunity to grow your career through exposure to a broad range of technologies with support from the business to pursue accreditations.
As part of our expansion plans, we are looking for experienced Service Desk / Helpdesk Engineers to join us @ our new offices in Kings Cross.
The ideal candidate will possess excellent communication skills, take a common-sense approach to dealing with IT problems, be thorough in their work, and be keen to learn.
You will have proven experience in providing IT support and demonstrate a clear understanding of the IT support function and preferably have studied an IT-related subject in further education.
Primary responsibilities:
- Carry out 2nd / 3rd line support
- Act as the first point of contact for IT inquiries and requests from internal staff
- Provide remote and onsite support
- Carry out daily system checks/maintenance
- Develop and document day-to-day procedures
Skills:
- Strong experience dealing with customers (2nd/3rd line) is essential
- Strong experience in supporting Microsoft Office suite
- Strong experience in supporting Windows 10 and mobile devices
- Experience with Active Directory user management
- Good working knowledge of IT infrastructure troubleshooting – WLAN, LAN, WAN, TCP/IP, DHCP, DNS
- Proven experience in working in a multi-site environment
You will be part of a highly approachable team of fun-loving experts, and the role comes with many benefits. We are creating a dedicated IT office in the heart of Kings Cross and are looking for some of the best people in their respective fields.
Please note that sponsorship is not offered for this role.
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Information Technology Services Specialist
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IT Service Relationship-Experience Lead
£150-£200 p/d InsideIR35
Hybrid (2 days p/w office, London)
The purpose of the Service Experience Manager (IT) is to lead on IT Service Relationship Reviews with all internal organisational departments. The role will track, measure and report on internal Customers experience using IT Services end-to-end, to drive continual service improvement and value of IT Services
The role will encompass the following areas of responsibility, but this is not finite:
- Chair, minute action Service Relationship meetings (approx. 23 pcm)
- Colleague Experience Surveys
- Create Reporting Dashboards
- Manage complaints
- Maintain Continual Improvement Plans
- XLA – Experience Level Agreement
Job Summary
This is role which will be focussed on leading Service Relationship Meetings with internal department Heads and Managers, to maintain relationships with IT for continual service improvement.This role requires IT technical understanding, so someone who has worked within an IT Dept. However, the role is a customer focused role to provide a point of escalation, drive service improvement and track actions from the service relationship meetings.
This role requires a knowledge of building reports and dashboards to demonstrate value for IT and our Customers eg Designing and creating customer feedback surveys on IT Services and continually following up output.
This is an administrative role which requires excellent administrative, organisational and analytical skills, due to the feedback surveys required
You will…
- Chair regular internal Service Reviews with departments, as forum to capture Service Experience and Value of IT, document and track minutes and actions
- Create and maintain Colleague Experience Surveys and use output for continual service improvement (CSI)
- Define and create Experience Level Agreements (XLAs), communicate and then publish these (with the assistance of the Head of IT Services)
- Produce Monthly Dashboards & Reports (ITSM tool, Power BI)
- Develop, implement and maintain process to manage / track complaints
- Communicate clearly both orally and in writing and present to our Colleagues in a non-technical way
- Think innovatively
- Be individually motivated to drive and promote the Colleague Experience function in and out of IT
- Analyse both quantitative and qualitative data using appropriate tools, to provide clear insights for driving improvement for Colleague Experience across IT
- Maintain 'Service' culture throughout IT Department
- Maintain communication / between Colleagues and IT individual units
- Spend day-in-the-life-of with our various colleagues/organisation units, incl IT
You have…
- Advanced administrative skills using Microsoft suite ie Word, Excel, Powerpoint, Analytics
- Good analytical knowledge and experience of designing and producing IT reports, dashboards and management information with Power BI or alternate analytic tools
- Extensive experience working within IT Dept / Customer outcome focused role
- Good communication, influencing and negotiation skills to drive Colleague Experience, cultural, procedural and functional change across the organisation
- Self-motivated, target-driven, success focussed
- Excellent time management / deadline focused
- Strong oral and written communication skills
- Tactful and approachable at all times. Open, honest and strong personality
- Team player, collaborative and able to work as part of a team drawing on the expertise of colleagues to ensure that the requirements of the organisation as a whole are met
- ITIL v4 Foundation minimum certification
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Customer Services Information Guide
Posted 3 days ago
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Job Description
To provide exceptional customer service by handling incoming calls and emails from customers efficiently and professionally, ensuring all enquiries are resolved accurately and promptly in line with company standards.
Key Responsibilities:Respond to incoming customer calls using the company’s Call Centre technology systems.
Manage and reply to customer emails using digital communication tools in a timely and professional manner.
Listen attentively to customer enquiries, asking relevant and clarifying questions to fully understand their needs.
Provide accurate information, guidance, and assistance in accordance with company policies and procedures.
Maintain high levels of customer service by being courteous, empathetic, and professional at all times.
Record and update customer information and interactions accurately in the company’s CRM or call management systems.
Escalate complex queries or complaints to the appropriate department or supervisor when necessary.
Adhere to service level agreements (SLAs), quality standards, and company performance targets.
Contribute to a positive team environment by supporting colleagues and sharing knowledge.
RequirementsPrevious experience in a Customer Service role, ideally within a contact centre environment.
Excellent verbal and written communication skills.
Strong ability to listen, empathize, and deliver solutions that meet customer needs.
Competent in using call centre systems, email platforms, and customer databases.
Good attention to detail, accuracy, and time management skills.
Friendly, professional, and proactive approach to customer interactions.
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IT Support/ Help Desk in Columbus, OH 43219
Posted 29 days ago
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Job Description
Location: Columbus, OH 43219
Duration: 12 Months + Extensions
The Service Desk Agent is the first point of contact for users who call our IT Service Desk. While providing the highest level of customer service, the Service Desk Agent answers incoming calls, tracks all information in a call tracking system, and uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Agent is focused on providing best-in-class customer service, achieving high levels of first-call resolution, and identifying opportunities to streamline/automate the agent process.
Executive Summary:
The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest level of customer service, the Service Desk Chat Agent answers incoming chats, tracks all information in a ticket tracking system, uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Chat Agent is focused on achieving high levels of first contact resolution and identifying opportunities to streamline/automate agent process. The Chat Agent will need to effectively run multiple chats concurrently while maintaining best in class service.
Expectation of Role:
Customer Service Skills:
• Demonstrate active listening in order to gain an accurate understanding of the situation
• Being empathetic to the customer's situation while also showcasing advocacy and ownership of seeking resolution
• Acknowledging the sense of urgency for resolving the issue
• Create a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem understanding
Communicate effectively:
• Producing accurate detailed documentation consumable by end users, level two support, and problem management
• Maintain professionalism and netiquette to ensure messages are received as intended
• Respond timely via the chat platform to prevent delay or frustration
• Clearly document actions taken in ticketing record for tracking and data analytics
Technical Proficiency:
• Leverage the chat tooling and ticketing platform effectively
• Provide high quality end-user technical support, related to enterprise software and hardware
• Ability to assess, triage, research, educate, and resolve incidents and requests regarding the use of application software products and/or infrastructure components
Culture Carrier:
• Demonstrate the ability to collaborate with others
• Display a safe and positive attitude
• Adhere to policies and procedures and act in the best interest of the overall firm
Qualifications:
• Excellent customer service skills required
• Excellent communication skills required
• Problem solving skills
• Self-Motivated
• Two to five years of proven, qualified related work experience in a comparable complex and fast paced work environment
• Preferred work experience in technical support role but not required
• Two to five years of chat experience***
Required Education:
• High school diploma or GED with relevant work experience
#CareerBuilder #Monster #Dice #Indeed #LinkedIn
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IT Support/ Help Desk in South Jordan, UT 84095
Posted 29 days ago
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Job Description
Location: South Jordan, UT
Duration: 12 Months + Extensions
Executive Summary:
The IT Service Desk Agent is the first point of contact for end users seeking IT support through phone and live chat channels in a fast-paced 24x7x365 environment. This role is responsible for delivering exceptional customer service, efficiently resolving technical issues, and ensuring accurate documentation in a call/chat ticketing system. The ideal candidate will demonstrate expertise in troubleshooting, multitasking, and using knowledge base tools to drive high first-contact resolution rates. This role also contributes to continuous improvement by identifying opportunities to streamline or automate processes.
Key Responsibilities:
Customer Support:
• Provide front-line support via phone or live chat with professionalism, empathy, urgency, and a customer-first mindset.
• Build trust and rapport with end users by demonstrating active listening, advocacy, and clear communication.
• Resolve issues or escalate appropriately while managing customer expectations.
• Maintain composure and professionalism in high-pressure and difficult situations.
• Deliver a consistent and positive customer experience across all interactions.
Communication & Documentation:
• Clearly document all support interactions in the ticketing system, including problem details, troubleshooting steps, and resolution.
• Produce accurate, detailed documentation consumable by other agents, end users, and escalation teams.
• Use proper netiquette and tone to ensure effective communication, especially in written chat interactions.
• Communicate ticket status, next steps, and resolutions to users promptly.
Technical Troubleshooting & Resolution:
• Provide high-quality technical support for enterprise software, hardware, peripherals, and infrastructure components.
• Perform incident assessment, triage, research, training/education, resolution, and recovery.
• Use diagnostic tools and system knowledge to troubleshoot and resolve problems effectively.
• Install, modify, clean, or repair hardware and software as required.
• Leverage both the chat and call platforms efficiently while handling multiple requests concurrently.
Collaboration & Culture:
• Collaborate with team members to ensure service excellence and share knowledge.
• Be a culture carrier by demonstrating a positive, team-oriented attitude.
• Adhere to company policies and procedures, contributing to a safe and professional work environment.
Additional Expectations:
• Demonstrates flexibility and willingness to voluntarily support variable shifts including but not limited to: Holidays, Overtime, Shift change, and weekends.
• Continuously seek opportunities for self-improvement and operational efficiency.
Qualifications:
• High school diploma or GED required.
• Preferred: 2-5 years of demonstrated customer support experience via phone and chat, or equivalent combination of education and experience.
• Strong Interpersonal skills, empathy, active listening, and the ability to communicate clearly and professionally in a fast-paced environment are essential.
• Excellent customer service and communication skills (written and verbal).
• Strong problem-solving and critical-thinking abilities.
• Self-motivated with the ability to work independently and prioritize tasks under pressure.
• Technical aptitude with the ability to learn and support a broad range of IT systems and applications.
• Proficient in fundamental computer skills, including typing, email communication, and navigating Windows-based systems.
***Responsible for high quality end-user technical support, related to enterprise software and hardware An understanding of technology and the ability to apply that knowledge to support all existing systems Provides investigation, diagnosis, resolution and recovery for hardware/software problems
Two to five years of proven, qualified related work experience in a comparable complex, high tech and fast paced work environment**
#CareerBuilder #Monster #Dice #Indeed #LinkedIn
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Customer Support Expert (Technical Support)
Posted 13 days ago
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Job Description
Job Description:
They have questions, you have answers! When customers call Sage to solve their complex technical issues, they'll trust you to fix them in a simple, easy to follow way. This means deeply understanding both their business and our software and then efficiently communicating solutions. Bring your experience in a customer service role and confidence in learning new, deeply complex software.
Hybrid - 3 days in our Newcastle office (global headquarters)
Salary - starting at £26,000, annual bonus up to 10%, monthly perks valued at up to £50
Assessment - look for an email after you apply inviting you to complete your application
Key Responsibilities:
Your day-to-day:
Each day, you'll be a lifesaver to customers speaking to them on an inbound call line to solve their technical and complex problems. It'll be up to you to get to know their business, build rapport, and help them get back on track with their product. You'll be a product expert, able to spot fixes and recommend additional Sage products to save them time and effort.
How people describe you:
You're logical, resilient, and can get your point across in a non-assertive way. You enjoy storytelling, and you're good at it too. Not only that, but you are excellent at listening and like giving your advice. The complexity of technology doesn't intimidate you, in fact you seek ways to learn more about it. You bounce back after failures and setbacks, and like hearing about how you can improve.
On-the-job training:
You'll embark in a 6-week classroom training plus receive ongoing coaching. You deserve to feel the satisfaction of speaking to customers with confidence, so we've put a lot into this training programme. It will equip you to embody our values - human, simplicity, trust, and bold - in every customer call.
Meet the team:
They're a top-rated contact centre in Cobalt Business Park. Not only that, the company as a whole was awarded #15 on the Financial Times' Best Places to Work in the UK. You'll work alongside people who are technical-minded and embrace the variety that each call brings. They're supported by managers who care so they can keep caring for customers.
Career growth:
We advocate for promoting internally - whether that's staying in the same function or exploring a new one. Colleagues are empowered to tap into Talent Marketplace, our internal platform for development opportunities and creating career goal roadmaps.
10 paid days for volunteering and learning:
Through Sage Foundation, you can donate your skill-based support or manual labor to causes you care about 5 days per year. Another 5 days per year can be spent engaging in learning opportunities that interest you, because we care about your development at Sage.
What to expect after you apply:
Look for an email inviting you to take an online assessment. Yes, we know this is another step that takes time. However, it actually will save you time in the long run - think of it as a way to instantly tell the hiring team about your personality and skills without having to wait for an interview.
Your benefits:
- Starting salary of £2 000
- Annual bonus up to 10%, along with monthly perks valued at up to £7
- 33 days holidays (including bank holiday entitlement)
- Comprehensive health, dental and vision coverage
- Work away scheme for up to 10 weeks a year
- On-going training and professional development
- Paid 5 days yearly to volunteer through our Sage Foundation
#LI-AD1
Function:
Customer Operations
Country:
United Kingdom
Office Location:
Newcastle
Work Place type:
Hybrid
Advert
Working at Sage means you're supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions.
Our colleagues are the best of the best. It's why we were awarded 2024 Best Places to Work by Glassdoor. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential.
Learn more about working at Sage:sage.com/en-gb/company/careers/working-at-sage/
Watch a video about our culture:youtube.com/watch?v=qIoiCpZH-QE
We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out
Learn more about DEI at Sage:sage.com/en-gb/company/careers/diversity-equity-and-inclusion/
Equal Employment Opportunity (EEO)
Sage is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities.
In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Sage will be based on merit, qualifications, and abilities. Sage does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, protected disability, veteran status, sexual orientation, gender identity, genetic information, or any other characteristic protected by applicable law.
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Technical Support
Posted today
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Global UK-Based Cyber Security Startup in Essex seeking a Technical Support Apprentice
Are you passionate about technology? Ready to kickstart your career with a fast-growing, cutting-edge company in the cyber security industry? We are a dynamic, UK-based global cyber security startup, located in Essex, and we're on the lookout for an enthusiastic person to join our team.
You will be working with an enterprise-grade startup team, and you will have access to a wealth of learning resources – think of it as your own Aladdin's cave of training materials, tools and mentors -to become a cybersecurity technical support guru. For this reason, this is an "in-office" role perfect for someone who is ready to dive headfirst into their tech career and willing to work hard and learn fast.
Our company is at an exciting crossroads—we're on the verge of being cash-flow positive and have already turned down multiple acquisition offers. As a key member of our startup, you'll have a chance to be part of something special, helping us scale to the next level.
This role is perfect for a college leaver, but anyone with a passion for support and technology will be ideal.
This Role Is For You if You:
- Love technology. For you it's a passion that you want to turn into a career.
- Love helping users. You get satisfaction from helping others.
- Have a personal interest or background in coding and development (Base skills) that you are keen to build upon.
- Are a fast learner. You are resourceful and able to teach yourself new technology fast using Google / ChatGPT / YouTube (and love doing so)
- Are keen to expand your skillset in cloud architecture, development, AI tools and devops.
- Are excited by a startup opportunity where your contributions will be visible, impactful and meaningful.
- Are able to commute to an office in Shenfield (Essex/London Border) every day (This is not a remote position).
Your Key Responsibilities
Initial responsibilities will include the following, but this job will evolve over time into a more DevOps based role.
- User Support: Provide technical support to users, helping them resolve functional issues and make the most of our platform.
- Technical Troubleshooting: Assist with identifying and troubleshooting technical issues, and getting involved from a development perspective to identify and remediate issues. Escalating to the development team when required.
- User Demos: Demonstrating the platform, product features, or anything else needed by the users to be able to use the product effectively.
- Working together with Customer Experience: Gathering and acting on feedback, escalating bugs and feature requests to the relevant team.
- User account admin: Adding licenses, updating organisations and other account admin.
This is the perfect opportunity for someone looking to make a mark in the tech world. You'll be a key player in our success story, and in return, we'll give you the training, support, and opportunities to thrive in the world of cybersecurity.
We will be arranging a group interview to talk more about the role your application in today to hear more about the role. The group interview will be with the CEO and you will have the opportunity to ask more questions before being taking through to the next stage.
Job Type: Full-time
Work Location: In person
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Technical Support
Posted 7 days ago
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GE Vernova have a great opportunity for a Technical Support person to work across our grid automation products from our Stafford office.
This role will be to support low to medium complexity technical issues across our customer base.
**Job Description**
**Role Summary/Purpose:**
Reporting directly to the UK Service Leader, Technical Support will be a key member of the operations team.
The successful candidate will be providing customer support, answering customer queries covering GE installed Protection and Control systems.
In this role the suitable candidate is expected to work with defined parameters to make decisions, apply concepts to issues of low to moderate complexity, and resolve issues through immediate action or short-term planning.
**Essential Responsibilities:**
+ Execute the review, analysis and resolution of assigned customer application enquiries and adhering to business standards, practices, procedures, and product / deadline requirements.
+ Assist the Service team with timely management of the service agreement inquiring log and ensuring regular follow-ups towards providing a solution aligned with the agreed contract terms.
+ Coordinate with the Lead Application Engineers and ensure timely management of Level 1 and Level 2 inquiry log.
+ Assist with creating key KPIs and ensure that each is directly aligned with the goals and objectives.
+ Conduct regular reviews of KPIs to ensure they remain relevant and aligned with changing business objectives.
+ Analyse data collected to identify trends, patterns, and anomalies.
Incident Triage:
+ Receive and log customer support requests.
+ Assess the severity and complexity of issues to determine the appropriate response.
First-Level Support:
+ Provide initial troubleshooting guidance to customers over the phone or via remote assistance.
+ Utilise knowledge bases, FAQs, and troubleshooting guides to resolve common issues.
Escalation:
+ Escalate complex issues to higher-level support or specialised teams when necessary.
+ Document the escalation process and communicate with customers about next steps.
Customer Communication:
+ Maintain clear and professional communication with customers throughout the support process.
+ Provide updates on issue resolution and follow up to ensure customer satisfaction.
Knowledge Management:
+ Contribute to the development and maintenance of knowledge bases and troubleshooting documentation.
+ Share insights and solutions with the support team to improve overall efficiency.
**Required Experience:**
+ Previous experience in a customer facing technical support role.
+ Experience with GE product would be an advantage.
+ Familiarity with T&D sector would be useful.
+ Ability to organise, prioritise and achieve milestones and deliverables.
+ Effective problem identification and solution skills.
+ Sound judgment, levelheaded under pressure, with an ability to work on multiple enquiries simultaneously.
+ Excellent verbal and written communication skills with a strong customer focus and ability to cooperate with the different departments.
+ Must be a motivator, self-starter, and dedicated team player with a sense of urgency and an ability to work to tight deadlines.
**Additional Information**
**Relocation Assistance Provided:** No
GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
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