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Showing 140 Service Information jobs in Richmond
Customer Technical Support Specialist - UK
Posted 11 days ago
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Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?
At Beckman Coulter Diagnostics, one of Danaher's ( 15+ operating companies, our work saves lives-and we're all united by a shared commitment to innovate for tangible impact.
You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact - innovating at the speed of life.
As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratory's role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough, to rapid and reliable sample analysis, to more rigorous decision making-we are enabling clinicians to deliver the best possible care to their patients with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence.
Learn about the Danaher Business System ( which makes everything possible.
The Customer Technical Support Specialist will report to the Manager Customer Technical Support and is part of the Customer Technical Support team based on site in Little Chalfont, Amersham.
In this role, you will have the opportunity to:
· Provide technical and IT systems assistance and troubleshooting support for diagnostic equipment and software via phone, email and other to diagnose and resolve technical and IT issues by guiding customers through step-by-step solutions
· Accurately document customer interactions, issues, and resolutions in the company's service management systems adhering to quality compliance standards.
· Build and maintain strong relationships with customers by providing exceptional service and follow-up.
The essential requirements of the job include:
· High school diploma or equivalent; a degree in Life Sciences, Biomedical Engineering, IT, or a related field is preferred.
· Minimum of 2 years of experience in a customer support, IT or technical support role, preferably within the diagnostics or healthcare industry.
· Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical customers.
It would be a plus if you also possess previous experience in:
· Fluent in English; proficiency in additional languages is a plus.
· Strong problem-solving skills and attention to detail.
#LI-Onsite
Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit .
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Technical Support Apprentice
Posted 11 days ago
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Standard (Mon-Fri)
**Environmental Conditions**
Office
**Job Description**
When you're part of the team at Thermo Fisher Scientific, you'll do important work. And you'll have the opportunity for continual growth and learning in a culture that empowers your development. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world.
Location/Division Specific Information
Join our dedicated team where you'll support the Unity Lab Services Asset Utilisation program and help provide our customers with valuable insights into their lab instrument utilisation.
**Discover Impactful Work:**
At Thermo Fisher Scientific, you will contribute to world-class initiatives that make a difference globally. Your efforts will help successfully implement and support operations strategies.
**A day in the Life:**
+ Work with team members and customers to understand individual customer business needs and internal barriers to the implementation of asset utilisation monitoring solutions.
+ Coordinate with customer IT and lab teams to plan and implement utilisation monitoring tools and services.
+ Manage implementation project tasks and timelines including data gathering, review, and software deployment.
+ Deploy new licenses and support existing install bases, ensuring high accuracy in a data-sensitive environment.
+ Perform remote management of servers and application installation, maintenance, and support.
+ Interact with remote laboratory instruments and PCs required to support the implementation process.
**Keys to Success:**
Outstanding organisational skills, strict attention to detail, and a proven ability to collaborate effectively with diverse teams are essential for growing in this role.
**Education**
+ Secondary school or equivalent experience required.
**Experience**
+ Knowledge of Windows network and system administration tasks.
+ Familiarity with standard MS Office software applications.
+ Collaborate across a variety of teams (geographic, business type, management style).
**Knowledge, Skills, Abilities**
+ Strong communication and interpersonal skills.
+ Ability to determine priorities and work independently.
+ Outstanding problem-solving abilities and the ability to communicate sophisticated ideas in a simple way.
**This role is an Apprenticeship so involves working 80% and continued study of a specific course 20% of the time.**
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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Technical Support Engineer
Posted today
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About the job
FORMANCE is looking for a Technical Support Engineer to support our growth and play a key role in delivering an outstanding customer experience.
As a Technical Support Engineer, you’ll be a crucial part of our post-sales and customer success strategy: helping users troubleshoot technical issues, ensuring smooth integration and usage of our products, and building strong, trust-based relationships with our customers. You’ll often be the first technical point of contact for many of our clients, and a key representative of Formance’s reliability and technical excellence.
You’ll work closely with our Post-Sales and Engineering teams, to identify areas for improvement, streamline our support processes, and continuously enhance our technical documentation to ensure a seamless customer journey.
What you'll do:
As our Technical Support Engineer, you’ll be the primary point of contact for our users, customers when they need help with our products. Your role is to ensure seamless integration and operation of our financial backend solutions for engineering and product teams at fast-growing companies. Specifically, you will:
- Provide best Customer experience in terms of responsiveness, resolution time, tone, and knowledge
- Support the customer throughout their entire lifecycle
- Provide expert-level technical support for customers using our Open Source Ledger and other backend modules.
- Troubleshoot complex issues, investigating and diagnosing problems quickly, and escalating them to the development team when necessary.
- Create and maintain detailed documentation for troubleshooting processes, FAQs, and best practices.
- Collaborate closely with engineering and product teams to relay customer feedback, suggest feature improvements, and ensure a smooth product experience.
- Actively contribute to improving internal support tools and processes, ensuring we scale efficiently as our customer base grows.
Who you are:
- Over 3 years of experience in Solution Engineering, or Software Engineering in the Payments or Fintech space.
- Excellent written and verbal communication skills, with a focus on customer satisfaction.
- Experience working with engineering and product teams to deliver seamless support and relay feedback for continuous improvement.
- Ability to prioritize and manage multiple tickets/issues
- Fluent in English
Nice to have :
- Familiarity with open-source ecosystems, APIs, webhooks, or BE tools
- Basic understanding of financial services infrastructure (ledgers, reconciliation, transactions)
Benefits
- We offer a competitive package including equity for employees. We organize regular off-sites with the team in Europe and soon in the US!
About FORMANCE:
Formance is building the next-generation financial infrastructure - open-source, developer-first, and built to power the most ambitious fintech products of tomorrow.
Formance is global native and serving enterprise companies around the globe, around the clock, to build and scale their financial applications.
Backed by top-tier investors, we’re a post-Series A company based in the US and France, experiencing rapid growth with offices in Paris, Lyon, and soon New York City.
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Technical Support Analyst
Posted today
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Senior Application Specialist (Endur) – Energy Trading | London
X4 Engineering are proud to be partnering with a leading global energy and commodity trading organisation that plays a pivotal role in powering markets worldwide.
Operating at the forefront of energy trading, the company manages critical systems and applications that underpin the full trade lifecycle. They are now seeking a Senior Application Specialist with strong Endur expertise and a solid technical background to join their growing London team.
The role
You’ll ensure the seamless operation of key trading platforms, working closely with internal teams and external vendors. In this fast-paced environment, proactive problem-solving, technical expertise, and clear communication are key to delivering tangible business impact.
Key Responsibilities
- Hands-on support for commodity trading and live position applications during trading hours
- Oversee CTRM platforms and connected upstream/downstream systems (intraday & EOD operations)
- Monitor availability, troubleshoot issues, and perform root-cause analysis with corrective actions
- Manage tickets, prioritise incidents, and coordinate with service desks for swift resolution
- Collaborate with users, stakeholders, and vendors to communicate progress and manage changes
- Provide global support across multiple regions and time zones
Key Requirements
- 10+ years in IT, with 5+ years in energy trading / CTRM
- Strong functional knowledge of OpenLink Endur (Gas & Power – APAC, EU & NA)
- Understanding of trade capture, risk management, invoicing, confirmations & EOD batch ops
- Knowledge of the North American Gas & Power trade lifecycle
- Strong CTRM application support expertise and workflow knowledge
- Familiarity with Risk, P&L, P&L attribution
- Programming skills (Java, .Net, or similar); OpenJVS a plus
- Database/SQL knowledge and troubleshooting ability
- Collaborative, motivated, and adaptable with a global mindset
A competitive package is on offer, with details available during the initial stages of the interview process.
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Technical Support Analyst
Posted 22 days ago
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Job Description
We’re Civica, and we create software that helps deliver critical services for citizens all around the world. From local government, to education, health, and care, over 5,000 public bodies across the globe use our software to provide essential services to over 100 million citizens.
Our aspiration is to be a GovTech champion everywhere we work, supporting the needs of citizens and those who serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point in our journey to realise that aspiration.
We are looking for a Technical Support Analyst to work full time on the internal systems across the Democracy and Governance Division. Reporting to the Divisional Head of Cloud Operations.
The role is within the Democracy and Governance Division who deliver timely and high-quality software and services to customers across many industry and local government sectors. This role is primarily responsible for supporting end-users in resolving technical problems and responding to technical incidents, requests and change requests, resolving problems in a timely manner.
Responsibilities:
- Ensures that all requests for support are dealt with according to set standards and procedures.
- Diagnoses incidents and problems according to agreed procedures. Investigate root cause of incidents and seeks resolution.
- Work closely with the others in identifying and resolving the root cause of incidents, providing permanent solutions or acceptable work arounds.
- Uses initiative to solve problems in a systematic, disciplined, and analytical manner.
- Responsible for supporting IT services to a high standard ensuring data security, availability, and integrity of business data.
- Identifies operational problems and contributes to their resolution, checking that they are managed in accordance with agreed standards and procedures.
- Perform physical activities on-site where necessary (for example, Tape Rotations, Cable patching, replacing hardware components).
- Perform any task deemed necessary by the line management to maintain smooth running of support.
- Receive and handle complex technical requests and resolve them in a timely and accurate manner, escalating where necessary.
- Demonstrate timely, accurate and professional, verbal and written, communication skills.
- Identify opportunities for automation of tasks.
- Liaise with Civica business units and 3rd parties to ensure a seamless resolution of incidents and problems as required.
- Systems monitoring for potential capacity, performance and security issues and setting up of automated alerts
- Proficient in working with industrial print management systems and print spooler software and services, with a strong understanding of their configuration, troubleshooting, and integration within enterprise environments.
- Proficient in working with scanning systems and forms recognition software, with a strong understanding of their configuration, troubleshooting, and integration within enterprise environments.
- Assist with the deployment of division specific client applications and software, and provide support in troubleshooting any issues that may arise during or after implementation.
- Demonstrates proficiency in troubleshooting Windows operating systems, including imaging and reimaging devices when required.
- Good understanding of data security, network security, systems security & security controls
Requirements
- Experience of working within a direct end user facing environment
- Good understanding of ITIL Process and procedures
- Windows Server 2016 / 2019 / 2022
- Microsoft Active Directory, LDAP, DNS and DHCP
- Microsoft Distributed File System
- Microsoft Active Directory Users and Groups
- Microsoft ACL’s and Security Groups
- Microsoft Office Suite
- Windows Print Services and Management
- Windows Security and Patch Management
- Administration of Microsoft Active Directory, DNS and Group Policy
- Excellent understanding of IT software security concepts, systems, & controls
- Monitoring and maintaining computer systems, networks and printers, troubleshooting systems and network problems, diagnosing and solving software faults.
- Strong organization, communication, analytical, decision-making skills.
- Ability to document technical systems
Why You'll Love Working with Us
As a company, we're passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organizations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities.
We know that when our people are happy, they work better and have greater job satisfaction. Here's what you can expect:
Benefits
Time Off & Work-Life Balance
25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days!
Days of Difference – Up to 3 extra days off for volunteering.
Financial Well-being & Security
Pension Contributions – 5% employer match to support your future.
Income Protection – Up to 75% salary cover for long-term illness.
Life Assurance – 4x salary tax-free lump sum.
Critical Illness Cover – £25,000 lump sum (extendable to dependents).
Health & Perks
Private Medical Insurance – Fast access to private healthcare.
Health Cash Plan – Claim back physio, therapies & more.
Dental Insurance – Cover for routine & emergency care.
Affinity Groups – Join employee-led communities.
Bounty Bonus – Refer a friend & get rewarded.
At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences.
We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission.
If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.
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Technical Support Officer
Posted 23 days ago
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To provide essential technical and administrative support to the Southwark Cleaning management team and contribute to the effective organisation and coordination of resources across the Cleaning, Grounds Maintenance, and Tree Services teams. The postholder will support service delivery by handling a range of administrative tasks, contributing to internal communications, and liaising with internal departments and external contractors.
Key Accountabilities:Provide general and technical administrative support to the Cleaning, Grounds Maintenance, and Tree Services operations teams.Accurately process data entry tasks, maintain filing systems (digital and paper), and handle photocopying and document management.Manage all aspects of post handling, including mail merges, sorting, distributing incoming post, and preparing outgoing post for despatch.Act as liaison between internal departments and teams to gather, exchange, and share relevant operational information.Support face-to-face customer and contractor interactions, and provide back-up support for the Commercial Waste Services team as required.Draft and initiate correspondence on behalf of the team or in response to operational needs, ensuring professionalism and clarity.Assist in the creation of presentations and lead/support the planning and facilitation of internal workshops or team development sessions. RequirementsEnsuring compliance with Health & Safety in the workplace
Supporting Performance Management and working in line with Investors in People principles
Promoting and adhering to Equal Opportunities and Managing Diversity policies
Maintaining a high standard of Customer Care in all communications and interactions
Participating in Quality Initiatives to drive continuous improvement
Upholding responsibilities under the Data Protection Policy and maintaining confidentiality
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Customer Experience / Technical Support Engineer
Posted 12 days ago
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Job Description
**Job Purpose**
To provide technical support to Instron's field-based service engineers globally, making use of electrical / hydraulic schematics, mechanical drawings, and product knowledge. This is primarily an office based support role with an occasional need for domestic and international travel to provide hands-on support to complex problems.
**Tasks & Responsibilities**
+ Remotely supporting Instron's field service team internationally on designated products.
+ Reviewing escalated customer issues for designated territories and product lines, providing recommendations for resolution to local and senior management.
+ Representing the Service Department on new product development and concurrent product support teams, ensuring ongoing improvements and customer satisfaction.
+ Working with and developing new technology for customer and Field Service Engineer support.
+ Visiting customers globally to support local service and sales teams, resolving technical issues, and providing training.
+ Contributing to the company's efforts to enhance customer satisfaction, reduce costs, and improve quality using specified tools and processes.
+ Providing quick and comprehensive feedback and updates through effective communication.
+ Maintaining accurate call administration and submitting expenses and paperwork as per company requirements.
+ Performing other related duties as specified and agreed.
**Key Competencies (includes skills)**
+ Ability to read and understand electrical and hydraulic schematics.
+ Ability to find creative solutions to complex technical problems.
+ Thrives in a culture that puts a high priority on responsiveness to customer needs and that values a high degree of customer satisfaction.
+ Capable of prioritising own workload from both the perspective of the internal organization and customer perspective.
+ Dedicated and pro-active approach to work with minimal supervision.
+ Works effectively with direct team members and other members of the Instron workforce.
+ Ability to communicate technical information to non-technical audiences.
**Qualifications / Experiences**
HNC or equivalent qualification in a technical subject or 5 years' experience in an engineering discipline.
**KPIs/Other Performance Measurements**
- Fixed Fast - Escalated customer issue ownership
- Fixed Fast - Time to resolution of technical problems
- W&I Hours / Costs
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Customer Service & Technical Support Specialist
Posted 24 days ago
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In this role, you will be the first point of contact for customers seeking assistance with our products and services. You will handle inquiries via phone, email, and chat, providing timely and accurate solutions to technical issues and general customer service queries. A key aspect of this role involves diagnosing technical problems, guiding customers through troubleshooting steps, and escalating complex issues to the appropriate internal teams when necessary. Building strong customer relationships and ensuring a positive support experience are paramount.
Key responsibilities include:
- Responding to customer inquiries and resolving issues via phone, email, and live chat.
- Providing first-line technical support for our product suite, diagnosing and troubleshooting common problems.
- Guiding customers through setup, usage, and maintenance of our products.
- Escalating unresolved technical issues to senior support staff or relevant departments, providing clear documentation.
- Maintaining detailed records of customer interactions and resolutions in our CRM system.
- Educating customers on product features and best practices.
- Identifying trends in customer inquiries and reporting them to management for product improvement.
- Collaborating with sales and product development teams to enhance the customer experience.
- Achieving key performance indicators (KPIs) for response times, resolution rates, and customer satisfaction.
- Participating in ongoing training to stay updated on product knowledge and support procedures.
- Contributing to the development of knowledge base articles and FAQs.
The ideal candidate will have at least 2 years of experience in a customer service or technical support role, preferably within the tech industry. Strong communication, active listening, and interpersonal skills are essential. You should possess excellent problem-solving abilities and a methodical approach to troubleshooting. Familiarity with CRM software and ticketing systems is required. A technical aptitude and the ability to explain complex information in a clear and concise manner are crucial. This role is based in London and requires a commitment to both remote and in-office working.
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Senior Customer Service & Technical Support Specialist
Posted 13 days ago
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Job Description
This role requires excellent communication skills, a deep understanding of our product suite, and the ability to troubleshoot complex technical problems effectively. You will handle inbound inquiries via phone, email, and chat, diagnosing issues, providing step-by-step guidance, and escalating critical problems when necessary. The ideal candidate will have a strong technical aptitude, problem-solving capabilities, and a passion for helping others. Experience with CRM systems and ticketing software is essential. You will also contribute to the knowledge base by creating and updating support documentation, FAQs, and troubleshooting guides. As a remote-first team member, you will be self-motivated, organized, and adept at managing your time effectively to meet service level agreements (SLAs). Proactive communication and collaboration with other departments, such as engineering and product development, are key to resolving customer issues and improving our offerings. This is an exciting opportunity for a customer-centric individual to advance their career in a supportive and flexible remote work environment, making a direct impact on customer loyalty and brand reputation.
Key Responsibilities:
- Provide high-level technical support and customer service via phone, email, and chat.
- Diagnose and resolve complex technical issues related to our software/products.
- Guide customers through troubleshooting steps and product usage.
- Escalate unresolved issues to appropriate technical teams while maintaining ownership.
- Document customer interactions and resolutions accurately in the CRM system.
- Create and maintain knowledge base articles, FAQs, and support documentation.
- Identify trends in customer issues and provide feedback to product and engineering teams.
- Ensure timely and effective resolution of customer inquiries, meeting or exceeding SLAs.
- Contribute to improving support processes and customer satisfaction.
- Stay up-to-date with product updates and technical advancements.
- Proven experience (3+ years) in a customer service or technical support role, preferably in the tech industry.
- Strong technical aptitude and ability to troubleshoot complex software/hardware issues.
- Excellent communication, active listening, and interpersonal skills.
- Proficiency with CRM software and helpdesk ticketing systems.
- Experience creating support documentation and knowledge base content.
- Ability to work independently and manage time effectively in a remote setting.
- Strong problem-solving skills and attention to detail.
- Customer-focused mindset with a passion for delivering exceptional service.
- Ability to remain calm and professional under pressure.
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Onsite Technical Support Engineer
Posted today
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Onsite Technical Support Engineer
Based: London, onsite full time Type: Full-time Salary: In the region of £38-40k Eligibility: You must be eligible to work in the UK
About the role:
Academia are looking for a knowledgeable, enthusiastic and methodical individual to join our ever expanding services team to help fulfil our service delivery for our customers. This role focuses primarily on the management, deployment, tracking and preparation of a large amount of devices for one of our customers based in central London.
Amongst other tasks, you will be work on:
- Preparation and provisioning of Windows and Apple devices; including but not limited to asset tracking, performing DOA testing, and arranging for the collection and receipt of new devices.
- Imaging and preparation tasks; this includes the application of pre-defined images, builds, task sequences and applications as requested by the customer on a ; or bulk basis
- Monitor and manage actively deployed and stock devices for utilisation and replenishment requirements
- Ensure the smooth deployment and operating of core applications and agents
- Ensure devices are kept up to date with the latest security fixes prior to entering production
- Work with the customer to prepare and issue devices to new starters, new lab devices, or loan devices and work with the respective parties to reclaim devices which need returning
- Work with Academia and the customer to implement, refine and adopt best practices, change management and service criteria
- Perform basic hardware and software troubleshooting techniques to rectify any issues encountered with endpoint devices
- Manage the wiping/locating of lost/stolen devices when required
- Run management/business reports to determine service metrics and utilisation, along with technical reports
Key Skills:
- Fundamental understanding of endpoint hardware, operating systems, and software
- Fundamental knowledge of device management; including Jamf, Intune and MECM/SCCM, Active Directory and Group Policy
- Understanding of the different deployment mechanisms, such as zero-touch, user initiated or manual builds
- A keen attention to detail. Process orientated and driven. Exceptional standards in quality of work
- Able to work independently and as part of a team
- Good written, verbal, and inter-personal communication skills
- Good planning and time management skills
- Ability to meet deadlines and service targets outlined by our contract with the customer. Able to manage customer expectations and report back requested information in a timely fashion
- Fundamental understanding of cyber security and protective measures implemented to enhance security
Why Academia?
Academia is an innovative and rapidly expanding technology company on a mission to transform IT services for large public and private sector customers. We're not just a supplier; we're a trusted partner for thousands of clients.
Our ethos is simple, if we can provide great technology and make it work, we will empower our customers to optimise their investment in technology. Our customers IT success is our business. Building a strong reputation over 20 years as a top-tier provider of IT solutions and services, the company has sustained double-digit growth, with revenues exceeding £150 million in FY24. We have picked up prestigious industry awards along the way, including the highly prized CRN reseller of the year award.
Backed by Strive Capital, which has provided strong financial and strategic support since 2020, Academia is well-equipped to continue expanding into new areas. Our dedicated lifecycle division, launched to meet the growing demand for sustainable IT solutions, reinforces our commitment to reducing environmental impact while supporting the full lifecycle of our technology.
Our culture is built on teamwork, innovation, integrity, ambition, and a commitment to delivering excellent customer service. With ambitious growth plans and a supportive, collaborative environment, Academia is a fantastic place for professionals eager to make an impact. Join us and become part of one of the UK's most exciting tech success stories.
Benefits
Gym membership contribution
Health Cash Plan
Increased annual leave with length of service
Free annual leave on your birthday
Length of service bonus
Flexible working hours
Hybrid working
Free Will Writing service
Life Insurance
And much more
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