46,213 Service Manager jobs in the United Kingdom

Join Our Team as a Customer Service Manager!

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment and love leading teams to success? If so, we want to hear from you!

Location: Southend
Contract Type: Permanent

About the Role:
As a Customer Service Manager, you'll play a pivotal role in supporting the Operations Director. Your leadership will ensure the service teams deliver top-notch service and meet key performance indicators. This is an exciting opportunity to make a real impact.

Key Responsibilities:

• Lead and inspire the service teams daily.
• Ensure compliance with service requirements and maintain robust customer relationships.
• Oversee job planning and resource allocation to meet KPIs.
• Manage key accounts, enhancing client satisfaction and compliance.
• Address customer complaints with same-day responses and actionable plans.
• Identify process improvements to maximise efficiency.
• Conduct performance reviews and identify training needs for team development.

What We're Looking For:

• Proven leadership experience in customer service or operations.
• Strong problem-solving skills and a customer-focused approach.
• Ability to manage multiple tasks and prioritise effectively.
• Familiarity with compliance standards and reporting requirements.
• Excellent communication and interpersonal skills.

Why Join Us?

• Be part of a vibrant team that values collaboration and innovation.
• Enjoy a dynamic work environment with opportunities for professional growth.
• Contribute to meaningful projects that have a positive impact on our community.

If you're ready to take your career to the next level and lead a team dedicated to excellence in customer service, we'd love to hear from you!

Apply today and let's shape the future together!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

The role of Customer Service Manager in Huddersfield requires a proactive professional to oversee and enhance customer service processes within the installations and manufacturing led business. This position focuses on ensuring customer satisfaction while streamlining operations and leading a dedicated team.

Client Details

The company is a well-established organisation within the industrial and manufacturing sector. With a medium-sized operation, it is known for its commitment to high-quality products and a customer-centric approach.

Description

• Lead and manage the customer service team to deliver exceptional service standards.
• Monitor and improve customer service processes to ensure efficiency and satisfaction.
• Act as the primary point of contact for escalated customer queries and resolve issues effectively.
• Collaborate with other departments to ensure seamless communication and service delivery.
• Analyse customer feedback and service metrics to identify areas for improvement.
• Train and mentor team members to enhance their skills and performance.
• Prepare and present reports on customer service performance to senior management.
• Work with installations team to plan and arrange installations for customers

Profile

A successful Customer Service Manager should have:

• Proven experience in customer service management within the industrial or manufacturing sector.
• Strong leadership and team management skills.
• Excellent communication and problem-solving abilities.
• Ability to analyse data and implement improvements based on findings.
• Knowledge of customer service software and tools.
• A proactive approach to ensuring customer satisfaction.

Job Offer

• Competitive salary of 40,,000 to 45,000 per annum.
• Permanent position with opportunities for career growth.
• Supportive and collaborative working environment in Huddersfield.
• Chance to lead a dynamic team and make a significant impact.
• Potential for additional benefits based on performance.

This is an excellent opportunity for an experienced Customer Service Manager to join a respected company based in the Huddersfield area

Customer Service Manager - Commercial Linen Services

Location: Hybrid (2 days from home, 3 days on-site or in-office)

Salary: Up to £40,000 per year

Hatched Talent Solutions is proud to be recruiting on behalf of a respected commercial laundry provider delivering essential linen services to healthcare facilities and regional sites across the UK. We're looking for a hands-on, organised, and customer-focused Customer Service Manager to oversee client relationships and service delivery within their dedicated region.

This is a Hybrid relationship-driven role - perfect for someone who enjoys operational oversight, client interaction, and problem-solving in a high-accountability environment.

About the Role

As Customer Service Manager, you will act as the frontline liaison between the business and its healthcare clients. Your core responsibilities will involve managing site relationships, conducting linen stock checks, addressing service issues, and coordinating with internal teams to maintain a high standard of delivery.

Key Responsibilities

• Serve as the primary point of contact for customers across your assigned region
• Conduct regular site visits to hospitals and healthcare facilities
• Carry out accurate stock checks and manage itinerary stock during visits
• Proactively resolve customer issues and maintain service satisfaction
• Maintain a consistent and professional standard of customer care across all touchpoints

What We're Looking For

• Experience in a customer-facing or field-based service role
• Strong communication and interpersonal skills - you'll be the face of the service
• Excellent organisation and time-management capabilities
• Hands-on and practical mindset - confident managing stock, resolving issues, and navigating site visits
• Willingness to travel regularly (UK driving licence and access to a vehicle required)
• Experience within the laundry, linen, or facilities sector is an advantage but not essential

What's on Offer

• Competitive salary of up to £40,000 per year
• Hybrid working (2 days from home, 3 days on-site or in-office)
• The opportunity to manage key client relationships in a critical service sector
• Supportive and collaborative internal team structure
• A stable and growing business with strong client demand

Tailored Recruitment Partners are working with a fast growing busiess in Leeds to recruit an experienced Customer Service Manager.

As Customer Service Manager, you will lead and support a dedicated team of 7 Customer Service Advisors, ensuring the delivery of exceptional service to our customers. Your ability to manage a team under pressure, resolve issues efficiently, and maintain strong communication across departments will be key to your success.

Key Responsibilities:

Manage, motivate and support a team of 7 customer service advisors

Monitor team performance, set goals, and conduct regular reviews

Handle escalated customer queries and complaints professionally

Collaborate with the transport team, warehouse team, and sales to ensure smooth service delivery

Analyse customer service metrics and report on performance

Drive continuous improvement in customer satisfaction and internal processes

Requirements:

Proven experience in a customer service leadership role (transport/logistics sector preferred)

Excellent communication, organisational, and problem-solving skills

Ability to work under pressure in a fast-moving environment

Strong IT skills and experience using CRM systems

Positive, team-oriented approach with a can-do attitude

The Company

initially 12 month Maternity cover

Pension Sceme

Generous Holidays

Close Links to Motorways

Involve Recruitment (Midlands) Ltd are working with a white goods appliances company in the Staffordshire area to recruit for a Customer Service Manager!

This role will lead a team of 2 but very much lead by example and be a part of the team!

The primary duties include answering customer queries and resolving problems / complaint resolution, setting team goals, monitoring progress, onboarding and training staff members.

The ideal person will have experience in Continuous Improvement, Implementation of processes / training and mentoring plans and experience investigating warranties!

Salary - £35,000 to £40,000

Working hours are Monday to Friday 8am to 5pm

Daily duties include

• Day to day management of customer service team
li>Complaint resolution
• Warranty investigation / credits and returns
• Liaising with Sales, Warehouse, Logistics, accounts etc to meet customer needs
• Training and mentoring of customer service advisors
• Onboarding and recruitment of new employees
• Setting customer satisfaction targets / KPI’s and managing
< i>Ensuring the customer journey is seamless
• Implementing new processes and continuous improvement of processes and systems
• Creating customer loyalty programs / obtaining customer feedback to increase revenue and improving client retention

If you have experience working within the Domestic Electrical Appliances and are Passionate and are a driven Customer Service  / Customer Experience Manager / Leader then please apply!

• Competitive salary based on location, skills, experience, and qualifications.
• Bonus opportunity tied to your performance and the overall success of Solus.
• Company pension scheme with employer contributions.
• 33 days' holiday (including

MMP Consultancy are looking to recruit a Customer Service Manager, based in Hertford on a Permanent basis.

You will be responsible for leading the Administration team to ensure the successful delivery of reactive maintenance and PPM programs, predominantly in the social housing sector. You will also serve as the primary point of contact for clients regarding contractual issues and queries.

Main Responsibilities:

• Ensure client programs and schedules are adhered to and delivered through effective management of the Administration team.
• Attend weekly client meetings (and additional meetings as required) with the Maintenance Manager.
• Act as the main point of contact for client queries and relay internal queries to the client as necessary (e.g., incorrect contact details).
• Directly manage the Administration Teams, following the People Manager guide to build a high-performance, accountable, and values-driven culture, and support team growth and development.
• Coordinate internally to ensure client queries are addressed by the appropriate person, owning the issue until resolved.
• Manage the complaints procedure end-to-end.
• Monitor policy adherence related to no access, resident contact, and appointment booking.
• Provide insights into the monthly Board report for the Maintenance department.
• Monitor compliance data and maintain up-to-date Power BI dashboards for accurate reporting.
• Assist with recruitment, interviews, and staff development.
• Support business change initiatives to improve company operations.
• Adhere to company policies and procedures.
• Undertake training for continued professional development.
• Participate in staff investigations and disciplinary processes as necessary.
• Complete additional duties assigned by the Head of Department or directors.

Experience Required:

• Experience delivering structured work programs and KPIs with strong results orientation.
• Customer-focused with exceptional client relationship management skills.
• Passionate about people management and leadership, with experience managing large teams.
• Comfortable using technology and digital tools.
• Analytically minded, proficient in data analysis and reporting using tools such as Excel, Power BI, or similar platforms.
• Strong internal and external stakeholder management skills.
• Skilled communicator, both verbal and written.
• Methodical and organised, with strong attention to detail.
• Highly collaborative in approach.

The role of Customer Service Manager in Huddersfield requires a proactive professional to oversee and enhance customer service processes within the installations and manufacturing led business. This position focuses on ensuring customer satisfaction while streamlining operations and leading a dedicated team.

Client Details

The company is a well-established organisation within the industrial and manufacturing sector. With a medium-sized operation, it is known for its commitment to high-quality products and a customer-centric approach.

Description

• Lead and manage the customer service team to deliver exceptional service standards.
• Monitor and improve customer service processes to ensure efficiency and satisfaction.
• Act as the primary point of contact for escalated customer queries and resolve issues effectively.
• Collaborate with other departments to ensure seamless communication and service delivery.
• Analyse customer feedback and service metrics to identify areas for improvement.
• Train and mentor team members to enhance their skills and performance.
• Prepare and present reports on customer service performance to senior management.
• Work with installations team to plan and arrange installations for customers

Profile

A successful Customer Service Manager should have:

• Proven experience in customer service management within the industrial or manufacturing sector.
• Strong leadership and team management skills.
• Excellent communication and problem-solving abilities.
• Ability to analyse data and implement improvements based on findings.
• Knowledge of customer service software and tools.
• A proactive approach to ensuring customer satisfaction.

Job Offer

• Competitive salary of 40,,000 to 45,000 per annum.
• Permanent position with opportunities for career growth.
• Supportive and collaborative working environment in Huddersfield.
• Chance to lead a dynamic team and make a significant impact.
• Potential for additional benefits based on performance.

This is an excellent opportunity for an experienced Customer Service Manager to join a respected company based in the Huddersfield area

A fast-growing and ambitious online retail business is seeking an experienced Customer Service Manager to take full ownership of the customer service process and deliver a first-class experience in order to maintain our client’s excellent customer satisfaction. The Customer Service Manager will have previous experience in a similar customer service role in an online retail space or similar. In addition, you will have strong communication and administration skills and is a calm and confident individual.

Applications from ex-military personnel are strongly encouraged

Key Responsibilities:

• Liaise with the company’s world-class customers through emails, messaging, phone & providing accurate information & support
li>Resolve customer complaints or concerns efficiently & professionally
• Maintain customer satisfaction to the company’s world-class Trust Pilot rating
< i>Building long-term relationships with new & existing customers
• Perform data entry to maintain customer service delivery times
• Track & resolve any issues with their couriers

Knowledge, skills and qualifications required:

• Previous experience in a customer service role
• Be calm and confident
• Strong communication and administration skills
• Be able to go the extra mile, and be a team player

Salary: £40,000 - £45,000 + benefits

Benefits: pension, performance bonus, growth incentives, employee discount, free parking, company events, store discounts