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Berry Recruitment have a new exciting opportunity for a Help desk Administrator for a busy client based in King's Lynn.

The Role:

You will be responsible for assisting the help desk team that manage an active diary of growing teams that consists of engineers, electricians, general maintenance and project engineers.

You'll need to be proactive and ready to solve problems with the help of the team and you will also be responsible for ensuring that engineers have a full but manageable workload.

You will be required to have good organisational skills, have good IT skills and excellent customer service skills.

Duties required include:

• Diary Management & Logistics of Engineers
• Procurement of Parts for Jobs
• Quotations
• Call Handling
• Emails
• Offering Updates of Appointments to Customers and Managing these Processes

Pay: 23,500.00-26,000.00 per year

Previous experience within Administration and working within an Administration environment is required.

For further information, please contact Lauren at Berry Recruitment, King's Lynn.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.

Help Desk Manager

Northampton - Hybrid - 3 days a week

50,000 - 55,000 / 6 Month FTC

Our client is a market leading digital brand, reshaping the industry through innovation and digital transformation. They are seeking a Help Desk Manager to oversee 1st and 2nd line support, manage escalations, and ensure seamless knowledge transfer and service readiness.

You'll need to be from a helpdesk management background with proven experience in service transitions, ITIL frameworks, and stakeholder engagement. Having experience on transitioning IT support services is a bonus.

We're looking for candidates who possess the following:

• Proven experience working as a Help Desk Manager
• Strong knowledge of ITIL and ITSM best practice
• Experience of migrating a help desk is a bonus

If the above sounds of interest please apply for more information

Job description

As a Helpdesk Coordinator, you will be the first point of contact for incoming service requests, ensuring jobs are efficiently assigned and completed within SLA timeframes. This role requires strong organisational skills and a commitment to delivering high-quality service within our Hard Facilities Management Contract.

Key Responsibilities

• Serve as the initial contact for service requests via phone and email.
• Use GTR Asset Pro to manage job assignments and ensure timely completion.
• Dispatch calls to engineers or subcontractors based on skills, location, and service requirements.
• Prioritise urgent tasks and coordinate resources to address immediate needs.
• Support operative and subcontractor coordination for efficient service delivery.
• Attend training and health & safety courses as directed.

Qualifications and Experience

• GCSEs or equivalent (Grade C or above in English and Maths).
• Proven experience in Facilities Management within an administrative or helpdesk role.
• Strong knowledge of CAFM systems, or CRM
• Proficiency in MS Office, including Excel and Outlook.
• Must have a driving licence

Skills and Attributes

• Excellent planning, organisation, and prioritisation skills.
• Strong communication skills and a professional telephone manner.
• Enthusiastic, with a willingness to learn and adapt.

Help Desk Manager

Northampton - Hybrid - 3 days a week

50,000 - 55,000 / 6 Month FTC

Our client is a market leading digital brand, reshaping the industry through innovation and digital transformation. They are seeking a Help Desk Manager to oversee 1st and 2nd line support, manage escalations, and ensure seamless knowledge transfer and service readiness.

You'll need to be from a helpdesk management background with proven experience in service transitions, ITIL frameworks, and stakeholder engagement. Having experience on transitioning IT support services is a bonus.

We're looking for candidates who possess the following:

• Proven experience working as a Help Desk Manager
• Strong knowledge of ITIL and ITSM best practice
• Experience of migrating a help desk is a bonus

If the above sounds of interest please apply for more information

FM Helpdesk Administrator St Albans

Full-Time | Permanent | Facilities Management | £29,000

An exciting opportunity has arisen for a proactive and highly organisedHelpdesk Administrator to join a well-established Facilities Management team based inSt Albans . This role is ideal for someone with strong administrative skills, excellent customer service, and the ability to manage multiple tasks in a fas.

WHJS1_UKTJ

Are you a customer service professional with a calm and helpful demeanor? Randstad is looking for a dedicated Help Desk & Switchboard Operator to join the busy and friendly team at 2Gether Support Solutions. This is a temporary role that offers a unique opportunity to play a key part in the smooth running of hospitals across East Kent.

As a Help Desk & Switchboard Operator, you will be the first point of contact for staff, patients, and visitors. You'll perform a vital role in providing professional and timely services in a fast-paced hospital environment.

Your responsibilities will include:

• Handling Communications: Receiving, directing, and managing all incoming calls, including emergency and alarm calls, in line with NHS policies.

• Operating Systems: Managing paging systems, issuing pagers to staff, and maintaining telephone records and on-call rosters.

• Providing Support: Receiving help desk calls, dispatching jobs to relevant departments, arranging non-patient transport, and reporting system failures.

• Customer Service: Liaising with various hospital departments and providing a helpful and professional service to everyone you interact with.

• Position: Help Desk and Switchboard Operator

• Hourly Rate: 12.60

• Contract: 6+ months, with weekly pay through Randstad

• Hours: This is a full-time, 24/7 rota , including night and weekend shifts. Flexibility is essential.

• Location: East Kent hospitals

We are looking for someone with a flexible and can-do attitude who is committed to providing excellent customer service.

• Experience: Previous help desk or switchboard experience is a significant advantage.

• Skills: You must have strong communication skills, excellent IT skills (including Microsoft Office), and the ability to learn new systems quickly.

• Temperament: You are able to handle emergency and high-pressure situations with a professional and calm approach.

• Knowledge: Knowledge of the local area and common medical terminology is a plus.

• Transport: Access to your own transport is an advantage due to the location of the hospital.

• Training & Development: All necessary training will be provided, with opportunities for further development.

• Exclusive Benefits: Access to great discounts with top high street retailers and our Employee Assistance Programme.

• Career Opportunities: This role provides long-term work opportunities and competitive pay.

If you are a proactive and reliable individual who thrives in a dynamic environment, we encourage you to apply now!

Randstad Business Support is acting as an Employment Business in relation to this vacancy.

T he Role and Department

As a Department, the Student Enrichment Directorate is striving to play a pivotal role in developing, delivering and transforming a Wider Student Experience that is as impactful as anything in the world. We remain steadfast in our core commitment to accelerating the growth of far-reaching and market-leading programmes across performance , participation and community outreach, whilst fostering a culture that safeguards academic excellence . We are guided by the belief that an investment in the Wider Student Experience is ultimately an investment in the quality of graduates that the University produces and are motivated by the opportunity to engage and inspire the next generation of talent. In doing so, we feel confident that we are making a positive contribution to the development of rounded, global citizens.

The post holder will be responsible for providing reception services and associated administration of the front-desk, including welcome service, professionally greeting users of the building, providing assistance, directions and information.

The post holder will be required to work weekends and evenings. Hours will be allocated as part of a rota but will typically be 8.30-16.30 or 14.20-22.30 during term time and 8.30-16.30 or 10.30-18.30 outside if term. Outside of term the successful candidate will be required to be flexible to cover mid-week evening shifts as and when required. A uniform will be provided.

Who to contact for more information

If you would like to have a chat or ask any questions about the role or if you are struggling to complete the application process, Laura Green () would be happy to speak to you.

Your new company
You will be joining this organisation's team as a Help Desk Administrator to support one of the members' absence until December.
Work Pattern: Hybrid After training
35hrs a week shifts: 7:00-15:00, 9:00-17:00, 11:00-19:00Temp Duration:
3 months
Your new role
You will be assisting the team with the following administrative duties:

• First point of contact for all customers/teams requiring support to raise a job.
• Oversee day-to-day operations for the estates helpdesk via a bespoke facilities system.
• Analyse system data to track job processes, reports, stats etc.
• Regularly report on the status of jobs to customers, finance and facilities managers.
• Administration work: create orders, close competed work, process invoices and maintain filing system.

What you'll need to succeed

• Strong administrative experience within a help desk role or facilities coordinator position is preferred.
• Ability to be flexible with cover and shift patterns if required.
• Strong customer service background.
• Excellent phone manner.
• Detail orientated.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

• Respond to customer support requests via phone, email, and chat in a timely and professional manner.
• Diagnose and troubleshoot technical issues related to software applications, hardware, and network connectivity.
• Provide clear, concise, and accurate technical guidance and solutions to end-users.
• Document all support interactions, including issues, troubleshooting steps, and resolutions, in the ticketing system.
• Escalate complex or unresolved issues to senior support staff or relevant departments.
• Identify recurring technical issues and contribute to knowledge base articles and FAQs.
• Maintain a high level of customer satisfaction by delivering prompt and effective support.
• Stay updated on product knowledge and technical advancements.
• Assist with user account management and system configurations.
• Collaborate with development and quality assurance teams to report bugs and suggest product improvements.
• Participate in remote team meetings and training sessions.
• Ensure adherence to service level agreements (SLAs).

• Proven experience in technical support, helpdesk, or a similar customer-facing IT role.
• Strong knowledge of operating systems (Windows, macOS), common software applications, and basic networking concepts.
• Excellent problem-solving, diagnostic, and troubleshooting skills.
• Superb communication and interpersonal skills, with the ability to empathize with customers.
• Proficiency in using remote support tools and ticketing systems (e.g., Zendesk, Jira Service Desk).
• Ability to explain technical concepts clearly to non-technical users.
• Self-motivated and able to manage time effectively in a remote work environment.
• A positive attitude and a passion for helping customers.
• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.