What Jobs are available for Service Providers in Baldock?

Join our journey to create a new experience for The National Lottery and help us to power change for the greater good.

We are Allwyn UK, part of the Allwyn Entertainment Group – a multi-national lottery operator with a market-leading presence across Europe which includes: Czech Republic, Austria, Greece, Cyprus & Italy.

While the main contribution of The National Lottery to society is through the funds to good causes, at Allwyn we put our purpose and values at the heart of everything we do.  Join us as we embark on a once-in-a-lifetime, largescale transformation journey by creating a National Lottery that delivers more money to good causes.  

We’ll talk a bit more about us further down the page, but for now – let’s talk about the role and who we’re looking for…

A bit about the role…

It’s an exciting time to join The National Lottery’s in-house creative agency, which is poised for rapid growth and expansion. You will be part of a newly formed account management team and will help set the vision for the Creative Hub (CH) from the beginning and grow with the CH.

As we embark on this exciting journey, we are committed to delivering exceptional creative solutions that drive our brands forward; to succeed, we are looking for someone who thrives on creativity, is commercially minded, and has natural inter-personal skills, pushing boundaries to set new industry standards.

If that’s you – read on!

As a Client Services Manager, you will be the key interface between the brand teams and the Creative Hub, playing a crucial role in delivering impactful campaigns for some of the UK’s best-known brands. This is a unique opportunity to work in innovative ways, championing creative excellence across a wide range of advertising and marketing content.

You will be conducting the orchestra – responsible for managing the end-to-end process: creative briefings, idea development, project timings, production budgets, stakeholder presentations, client feedback, asset delivery to channels, and media deadlines.  You will excel at being process-driven and collaborative – adding value to briefs and acting as a guardian for the creative.

What you’ll be doing…

Campaign Management & Delivery:

• Manage the creative development, execution, and delivery of multi-channel advertising campaigns, ensuring each project meets the brief, brand standards, deadlines, and budget requirements.
• In-depth understanding of the production process, timelines, and roles & responsibilities at each stage.
• Help oversee the playout process for radio, VOD and TV ads, ensuring accurate scheduling, asset trafficking, and platform compliance.

Creative:

• Have a clear perspective and passion for great creative work, with strong judgement.
• Be able to distinguish clearly between a strategy, an idea, and execution.
• Enthusiastic approach to industry trends, inspiring work, and adopting new ways-of-working.

Relationship Management:

• Act as the main point of contact between internal brand stakeholders and the Creative Hub team.
• Ensuring clear and proactive communication and swift problem resolution.
• Build strong relationships with cross-functional teams: Brand, Creative, Production, Media, and Legal; ensuring all stakeholder voices align with campaign objectives and compliance requirements.
• Agency partner collaboration to ensure alignment of brand campaign strategy and content strategy.

Briefing & Strategic Support:

• Effectively interpret briefs / feedback from internal stakeholders, translating them into actionable plans that are objective-led and inspire creative teams to deliver impactful work.
• Manage the planning and rapid development of reactive content, ensuring swift turnarounds without sacrificing quality or brand integrity.

Reporting / Commercial:

• Lead regular statuses, updates, and reports to keep stakeholders informed on project status, results, and optimisations.
• Implement and own various trackers (i.e. project finances, timing plans, usage info, deployed projects) that will help Creative Hub and brand teams manage initiatives.
• Continued awareness of the commercial landscape and competitor activity.
• Monitor and analyse campaign performance, providing insights and recommendations that drive future improvements.

What experience we’re looking for…

Experience:

• Proven experience (3+ years) in account management from a creative agency environment, ideally within a large-scale, high-profile brand.
• Strong multi-channel understanding – Social, Digital, OOH/Print, TV, Retail, and Radio.

Skills:

• Eager-eye for detail, with strong deck designs skills and can present persuasively.
• Exceptional project management skills with the ability to manage multiple campaigns simultaneously and adapt to changing priorities.
• Strong interpersonal and communication skills, with the ability to influence and collaborate with cross-functional teams.
• A solid understanding of advertising/marketing terminology and the ability to translate data insights into actionable recommendations.

Key Measures of Success:

• Help to establish and integrate the new account management function into the business.
• Help to define ways of working with account management.
• Support in increasing, quantity of end-to-end projects, creative quality, and efficiency of CH output.
• Strong relationships built with relevant Senior Brand Managers, Brand Managers and agency partners

About us:

We’ve developed ground-breaking technologies, built player protection frameworks, and have a proven track record of making lotteries better. 

• Innovation - We pride ourselves on it! We’re constantly looking for new ways to excite our customers, bringing new products to enjoy which is all underpinned by our responsible play values and making them accessible to all.
• Giving back – Did you know that playing the lottery generates around £30m a week for charities and good causes in the UK? Our aim is to have doubled this number by the end of the first 10 year licence
• Sustainability – Our aim to be net zero by 2030 which would make us the first lottery provider globally to achieve this
• Inclusion and accessibility – We are making all parts of The National Lottery inclusive – whether you play a game in a store or online. 

If you need any assistance or adjustments to this job description or in the application process, please contact a member of the talent team at and we’ll be happy to help. 

**Being the custodians of the National Lottery license is a big responsibility, so all of our roles are subject to extensive background checks**

 An inclusive reward offering with wellbeing at the centre…

At Allwyn, we’ve put together a range of inclusive benefits and policies to support our colleagues at every stage of their lives and careers.

Here’s a list of some of the fantastic benefits we offer…

• Company bonus scheme
• Matched pension contributions up to 8.5%
• 26 days annual leave + 2 Life Days (and bank holidays)
• Complimentary Private Medical
• Life Assurance
• Enhanced Maternity & Paternity leave
• £500 wellness allowance
• Access to nutritional advisor and personal trainers
• Discounted Health Assessments
• Complimentary Financial coaching

Our benefits and policies reflect our commitment to wellbeing and inclusivity and are enhanced with features that benefit our colleagues (and their families). By offering a variety of benefits that support our colleagues, we continue to create a place of work where people feel rewarded and can succeed.

A place of belonging…

We want to create one of the UK’s most inclusive organisations – where people can bring the best of themselves, to do their best work, every day, for the benefit of good causes.

Allwyn is an Equal Opportunity Employer which prides itself in being diverse and inclusive. We do not tolerate discrimination, harassment, or victimisation in the workplace.  All employment decisions at Allwyn are based on the business needs, the job requirements, and the individual qualifications.  Allwyn encourages applications from individuals regardless of age, disability (visible or hidden), sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

We are a Disability Confident Leader which means we’ve taken proactive steps to ensure our workplace is accessible and inclusive for disabled colleagues and candidates. As part of this we offer an interview to disabled applicants who meet the essential requirements of the job.

My client are looking for a Technical Support Engineer, as a brand-new addition to their growing Service & Automation Team. You will have proven experience as an engineer working with specialist machinery, alongside an ability to prepare technical documentation and be responsible for customer contact.

This role could suit an experienced Commissioning Engineer, with a desire to use their skillset in a more office-based and customer centric environment. Similarly, you might be a Service Manager looking for an opportunity to turn your expertise triaging and diagnosing complex technical issues, without the requirement to directly manage a team of your own.This role will bring together the key aspects of Technical Support; you will be the first point of contact for their clients, triaging technical issues, and providing remote support, whilst also being our subject matter expert, developing technical documentation, and delivering training internally and externally,

Key Responsibilities
Technical Support

• Be the first point of contact for clients experiencing technical issues.
• Provide remote support to customers and field engineers for mechanical, electrical and control systems.
• Provide first line fault diagnostics using PLC remote connections.
• Diagnose faults and recommend corrective actions for special-purpose machinery.
• Handle diverse customer queries through multiple channels including phone calls, emails, portal requests, and live chats.
• Diagnose and resolve technical issues while keeping customers informed throughout the process.
• Manage cases end-to-end from initial logging through to resolution, including escalations when necessary.
• Provide technical support on site to service engineers, when required.
• Provide customer relationship management during installation, maintenance and breakdowns.

Essential Skills & Experience

• Mechanical or Electrical Engineering Qualification and working experience
• Strong understanding of mechanical systems, electrical circuits, and control systems.
• Strong problem-solving skills, with the ability to diagnose complex technical issues
• Proficient in reading technical drawings and schematics.
• Familiarity with ERP and CRM systems.
• Ability to write and review clear, concise technical documentation and knowledge articles.

Desirable Skills & Experience

• Previous experience in a support or service engineering role.
• Exposure to special-purpose machinery (e.g., packaging, robotics, CNC, or bespoke automation).
• Experience with PLCs, HMIs, and automation systems
• Previous experience writing and delivering training

Technical Support Engineer – Packaging Machinery
Location: Leighton Buzzard
Salary: £40,000 – £5,000 + 7–14% Pension + 20 Days Holiday + Death in Service
Hours: Monday to Friday, 8:30am – 5:00pm

About the Company

Our client is a global packaging machinery distributor employing over 2,000 people worldwide with a turnover exceeding £450 illion. Their UK operation, based in Leighton Buzzard, employs 30 staff and generates 0 million in annual revenue. Due to continued growth and increasing demand, they are seeking an additional Technical Support Engineer to join their expanding technical support team.

The Role

As a Technical Support Engineer, you will provide remote and on-site technical support to customers across the UK, resolving engineering issues related to capital packaging equipment. You’ll act as the key link between UK customers and overseas OEM partners, ensuring that technical issues are diagnosed, documented, and resolved efficiently.

Key Responsibilities

• Provide technical and engineering support to customers for capital packaging machinery issues.
• Raise and manage technical support tickets, ensuring timely and accurate resolution.
• Read and interpret equipment manuals, technical documentation, and engineering drawings.
• Diagnose and resolve mechanical, electrical, and software-related issues.
• Understand and troubleshoot electrical systems (24V/415V).
• Work with PLCs, HMIs, and related control systems to identify and correct faults.
• Liaise with OEM suppliers overseas to coordinate solutions and relay information back to customers.
• Document issues, resolutions, and feedback for continuous improvement.
• Support internal teams and contribute to the development of service documentation and knowledge bases.

About You

• Strong engineering background with a good understanding of both mechanical and electrical systems.
• Able to read electrical schematics and understand control circuits and basic electrical principles.
• Familiarity with PLCs and HMIs (e.g., fault finding, parameter adjustments, diagnostics).
• Previous experience in technical support, field service, or machinery maintenance is desirable.
• Excellent problem-solving and communication skills, both written and verbal.
• Comfortable liaising with overseas OEM partners and customers in a professional, timely manner.
• Ability to speak Italian would be advantageous, as many OEM partners are based in Italy.
• Self-motivated, organised, and capable of managing multiple technical cases simultaneously.

Benefits

• Competitive salary (£4 000 – £4 000)
• 7–14% employer pension contribution
• 20 days annual holiday (plus bank holidays)
• Death in service benefit
• Office-based hours: Monday to Friday, 8:30am – 5:00pm
• Career development within a growing UK technical team

If this is of interest please contact Dan Walton on (phone number removed) or email (url removed)

SER-IN

Are you technically minded and keen to start a career within a tech focused position? Do you have previous experience within customer service? Are you keen to join a company with a great culture and team environment?

Think Specialist Recruitment are delighted to be working with a dynamic and successful business based within the Watford area. This opportunity would suit someone who has an interest in technology, has strong communication skills with a good customer focus, and someone who enjoys working within a team.

Monday - Friday - 8:30am - 5pm - Hybrid working after training

Salary - 24,600 with a benefit of having this reviewed every 6 months

Some of the duties will include:

• Handling customer requests over the phone, email, chat and WhatsApp
• Resolving support requests by investigation, fault-finding, problem-solving and troubleshooting
• Creating an audit tail of support requests on the CRM system
• Liaising with mobile network providers
• Providing a great level of service
• Assisting internal and external teams with any queries
• Working well as part of a team

The suitable candidate:

• Strong communication skills both written and verbal
• Able to understand, diagnose and assist in a busy support environment
• PC literate including Word, Excel and email
• Great organisational skills
• Previous customer service experience
• Must be local to Watford to be able to commute to the office
• An interest in technology would be beneficial

Looking for the next step in your career? Think Specialist Recruitment.

Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support

• Provide first and second-line technical support to end-users via phone, email, and in-person.
• Install, configure, and maintain computer hardware, software, and peripherals.
• Diagnose and resolve technical issues related to operating systems (Windows, macOS), applications, and network connectivity.
• Manage user accounts, permissions, and access rights.
• Escalate complex issues to senior IT staff or external vendors when necessary.
• Maintain accurate and detailed records of support incidents and resolutions in the ticketing system.
• Assist with the onboarding and setup of new employee IT equipment.
• Contribute to the development of IT support documentation and knowledge base articles.
• Participate in IT projects and system upgrades as required.
• Proactively identify opportunities for system improvements and efficiency gains.

• Proven experience in an IT support or helpdesk role.
• Strong knowledge of Windows and macOS operating systems.
• Familiarity with networking concepts (TCP/IP, DNS, DHCP).
• Experience with common office productivity software (e.g., Microsoft Office Suite, Google Workspace).
• Excellent troubleshooting and problem-solving skills.
• Outstanding customer service and communication skills.
• Ability to work independently and as part of a team.
• Relevant IT certifications (e.g., CompTIA A+, Network+) are desirable.
• Experience with IT ticketing systems (e.g., ServiceNow, Jira Service Management).