162 Service Providers jobs in Brent Cross Station

Location: Battersea (and remote working) = minimum 2 days in the office

Salary: 40-45k

Benefits: Private Medical Insurance + many more

Reports to: Head of Client Services

Hours of work: Full time

Are You Ready to Redefine Client Success?

Are you a client-focused professional with a passion for building lasting relationships, driving customer satisfaction and growing your managed revenue? You've mastered the art of understanding client needs and delivering exceptional service but now, you're craving something more. A bigger challenge. A chance to be the trusted advisor who doesn't just solve problems, but anticipates them before they arise.

If your current role feels like reactive firefighting with no strategic impact, it's time for a change.

Welcome to Databarracks where client partnership meets purpose.

The role

This is a chance to join our growing Client Services team. It’s our job to keep mission-critical IT systems online for our customers. You’ll be managing relationships with IT teams at some of the largest and most respected organisations in the UK and around the world.

Client Services Manager responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders and preparing sales reports. You will also answer queries and identify and drive new business opportunities among existing customers. In this role, you will liaise with internal teams to improve the entire customer experience. You will be required to travel to client sites.

Key Responsibilities:

• Design and own the Client Services Plan
• Focus on retention and satisfaction of key clients as designated by Head of Sales (KPIs set against features of satisfaction)
• Own and drive the performance in the Customer Management System to ensure that, to an agreed level of KPI, of all customers are in ‘green’ status
• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Negotiate contracts and close agreements to maximise profits
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account status
• Assist with challenging client requests or issue escalations as needed

Skills That Will Set You Apart:

• A keen interest in both technology and client services
• A successful track record of working with customers and closing deals.
• Excellent written and verbal communication skills
• Master multitasker and priority juggler
• Quick learner and knowledge sharer
• Team player with a growth mindset
• Confident enough to ask for help—and wise enough to offer it

About Us:

• Databarracks is a leading IT Resilience provider based in South West London. We help businesses stay strong when disaster strikes—by protecting their tech and empowering their people. We’ve grown fast, won big, and stayed true to our small-company spirit: smart, driven, and fun.
• We recently acquired COOLSPIRiT , the UK’s largest Commvault Solution Provider. Based in Chesterfield, Databarracks is a powerhouse in data management and IT infrastructure—trusted by public and private sector giants alike.
• Now, we’re building something even bigger. And we want you to help lead the charge.

Job Description

Client Services Analyst

London

£38k - Bens - Bonus

You will only be considered if you have Investment or Wealth Management Client services experience

This role does not offer sponsorship

Job Description

The Client Services Analyst is responsible for delivering high-quality front-line support to Wealth Managers and their support teams. This includes resolving system-related queries, assisting with onboarding, and ensuring a seamless client experience through efficient use of internal platforms and tools. The role involves providing both remote and in-person assistance to ensure Wealth Managers can effectively use all operational systems to serve their clients.

Principal Duties

• Develop a deep understanding of core Wealth Manager systems and act as a trusted subject matter expert for all system-related inquiries.
• Serve as the first point of contact for Wealth Managers, providing timely and accurate resolutions to operational and system queries.
• Manage the Client Services inbox and phone line , ensuring all communications are handled promptly and in line with agreed service levels.
• Collaborate with internal teams to identify recurring issues and implement improvements to enhance system usability and the overall client experience.
• Support new Wealth Manager onboarding and orientation , including account setup, system configuration, and user familiarization.
• Produce and maintain clear documentation and workflows to streamline processes and improve efficiency for Wealth Managers.
• Monitor and communicate system enhancements or updates , ensuring users receive relevant guidance and support.
• Participate in testing and feedback sessions for system upgrades and new feature releases.

Essential Attributes

• Client-focused with strong communication and interpersonal skills.
• Analytical and detail-oriented with a problem-solving mindset.
• Strong time management and ability to balance multiple priorities.
• Collaborative and proactive in identifying process improvements.
• Proficient in Microsoft Office (Word, Excel, PowerPoint) .
• Basic understanding of the Financial Services industry and regulatory expectations.

Preferred Attributes

• Experience in a Client Services , Operations , Custody , or Training Support role within Financial Services.
• Familiarity with Wealth Management or trading systems such as IMiX or Advent.
• Confident communicator, comfortable presenting or supporting small groups in training or process reviews.
• Progress toward an IOC qualification or similar professional certification.

Job Description

Key Points

• Graduate Client Services Manager
• Ad Tech Scale Up
• PE backed
• Basic salary is £35k - £5k + OTE

About The Company

• OOH Programmatic Advertising Scale Up
• Owned by 2 individuals with a proven track record of scaling businesses within the sector
• Creative agency with its own technology product
• London Based – Fantastic office

About the Role

• Sales, Account Management and Campaign Management
• Tasked with driving new business revenue and building the commercial function
• Selling direct to Brands and Agencies
• Client facing role

About the Candidate

• Must have new business sales experience
• New business and a creative account development skill set is needed
• This person must be a self- starter, entrepreneurial and comfortable in face-to-face environments

About the Package & Benefits

• Basic salary of £3 - 5k + OTE
• Equity
• Fantastic offices in London

Job Description

Location: Battersea (and remote working) = minimum 2 days in the office

Salary: 40-45k

Benefits: Private Medical Insurance + many more

Reports to: Head of Client Services

Hours of work: Full time

Are You Ready to Redefine Client Success?

Are you a client-focused professional with a passion for building lasting relationships, driving customer satisfaction and growing your managed revenue? You've mastered the art of understanding client needs and delivering exceptional service but now, you're craving something more. A bigger challenge. A chance to be the trusted advisor who doesn't just solve problems, but anticipates them before they arise.

If your current role feels like reactive firefighting with no strategic impact, it's time for a change.

Welcome to Databarracks where client partnership meets purpose.

The role

This is a chance to join our growing Client Services team. It’s our job to keep mission-critical IT systems online for our customers. You’ll be managing relationships with IT teams at some of the largest and most respected organisations in the UK and around the world.

Client Services Manager responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders and preparing sales reports. You will also answer queries and identify and drive new business opportunities among existing customers. In this role, you will liaise with internal teams to improve the entire customer experience. You will be required to travel to client sites.

Key Responsibilities:

• Design and own the Client Services Plan
• Focus on retention and satisfaction of key clients as designated by Head of Sales (KPIs set against features of satisfaction)
• Own and drive the performance in the Customer Management System to ensure that, to an agreed level of KPI, of all customers are in ‘green’ status
• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Negotiate contracts and close agreements to maximise profits
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account status
• Assist with challenging client requests or issue escalations as needed

Skills That Will Set You Apart:

• A keen interest in both technology and client services
• A successful track record of working with customers and closing deals.
• Excellent written and verbal communication skills
• Master multitasker and priority juggler
• Quick learner and knowledge sharer
• Team player with a growth mindset
• Confident enough to ask for help—and wise enough to offer it

About Us:

• Databarracks is a leading IT Resilience provider based in South West London. We help businesses stay strong when disaster strikes—by protecting their tech and empowering their people. We’ve grown fast, won big, and stayed true to our small-company spirit: smart, driven, and fun.
• We recently acquired COOLSPIRiT , the UK’s largest Commvault Solution Provider. Based in Chesterfield, Databarracks is a powerhouse in data management and IT infrastructure—trusted by public and private sector giants alike.
• Now, we’re building something even bigger. And we want you to help lead the charge.

**About the Role:**
**Overview**
+ The triResolve Client Services team is the first line of contact for our clients with regards to the delivery of the triResolve OTC derivative portfolio reconciliation service. The Client services rep will provide support to our clients and work closely with the product, business, development and sales teams globally
+ Client Services is responsible for the smooth and timely running of the triResolve service. This team of dedicated staff is in continuous dialogue with major financial institutions worldwide, as well as other internal departments, with regards to features and upcoming events as well as any changes or developments to any aspects of the service such as, for example, the specification of the data that the subscribers will send or receive, or how the service integrates with other services or utilities in the OTC Derivatives space. Similarly, Client Services must continually stay abreast of any market or client events, activities or changes that potentially affect our service or our clients' use of our offering or ability to participate. In addition, Client Services has an important role in collecting input for new and enhanced functionalities to the service as well as other new service offerings.
**Role Summary**
+ triResolve Client Services is responsible for client on-boarding, service delivery, customer success management as well as workflow/ product and productivity improvements. This can only be delivered in close collaboration with Business Management, Product Management, Development and Sales teams.
**Responsibilities**
+ **On-boarding**
+ Onboarding of new clients/funds and existing clients to new functionality/workflow
+ **Customer Service**
+ Daily assistance to subscribers on all issues relating to the service (via email, phone and in person)
+ Trade data normalisation / handling
+ Review reconciliation output; investigate and fix differences
+ Ensure structured and effective delivery of service
+ Self- education about current and upcoming market regulations and other significant changes
+ **Customer Success Management**
+ Partnering with the Customer Success team on operational issues to ensure a positive client experience and relationship is fostered and maintained
+ **Productivity/ Workflow Improvements**
+ Discuss internal requests for new functionalities to improve the product offering
+ Assist developers and Product Management with requirements and UAT testing as well as being closely involved in the development process
**Requirements**
**Skills:**
+ The ability to interpret trade data
+ Customer relationship skills
+ Ability to think outside the box and challenge existing status quo
+ Proficiency in using text editors and advanced spreadsheet functions
+ Ability to work in a fast pace environment
+ Ability to multitask
+ Good communication skills (verbal and written English)
+ Good teamwork skills and being a quick learner
**Knowledge & experience:**
+ Extensive previous experience with triResolve or similar relevant background
+ The ability to understand complex process flows and concepts, as well as the ability to explain these accurately and concisely to our clients
+ Knowledge of OTC Derivatives and awareness of the OTC Derivative trade processing lifecycle would be beneficial
+ Basic understanding of market and credit risk management of OTC Derivatives would be beneficial
**About OSTTRA**
_Candidates should note that OSTTRA is an_ _independent firm,_ _jointly owned by S&P Global and CME Group. As part of the joint venture, S&P Global_ _provides recruitment services_ _to OSTTRA - however, successful candidates will be interviewed and directly employed by OSTTRA, joining our global team of more than 1,200 post trade experts._
OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years: MarkitServ, Traiana, TriOptima and Reset. OSTTRA is a joint venture, owned 50/50 by S&P Global and CME Group.
With an outstanding track record of developing and supporting critical market infrastructure, our combined network connects thousands of market participants to streamline end to end workflows - from trade capture at the point of execution, through portfolio optimization, to clearing and settlement.
Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology, playing a central role in supporting global financial markets.
Learn more at .
**What's In It For** **You?**
**Benefits:**
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.
Our benefits include:
+ Health & Wellness: Health care coverage designed for the mind and body.
+ Flexible Downtime: Generous time off helps keep you energized for your time on.
+ Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
+ Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
+ Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
+ Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.
For more information on benefits by country visit: Fraud Alert:**
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here ( .
---
**Equal Opportunity Employer**
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to:   and your request will be forwarded to the appropriate person. 
**US Candidates Only:** The EEO is the Law Poster   describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Professional (EEO-2 Job Categories-United States of America), BSMGMT203 - Entry Professional (EEO Job Group)
**Job ID:**
**Posted On:**
**Location:** London, United Kingdom

Client Services Lead, Europe
Location
London
Business Area
News and Media
Ref #

**Description & Requirements**
Bloomberg Media are looking for an ambitious, customer-service orientated leader to join our European Client Services team, which manages a range of cross-platform, cross-discipline programmes anchored in custom content as well as integrations and wider commercially strategic partnerships. Strong relationship and project management skills are critical, as you'll be working directly with clients and independently leading project teams from kick off through to completion.
You'll need a strong command of our full suite of services and products, as well as analytical expertise around performance data in order to help make the right recommendations to our clients at the right time to drive client success and revenue growth. We're looking for someone who will be viewed by our clients as an extension of their own team: someone who truly understands their business and continually adds strategic value.
Although this is an individual contributor role, there is also an expectation for an experienced, operator who is comfortable with senior stakeholders and strategic decision making prowess that leads to improved business outcomes. You will be required to demonstrate outstanding leadership through communication, collaboration, operational excellence and measurable strategic outcomes.
**We'll trust you to:**
+ Act as a senior point of contact for key clients across complex media projects, ensuring client satisfaction and nurturing long-term relationships through high-quality delivery and effective communication
+ Oversee the smooth running of creative projects from start to finish, including managing day-to-day project schedules, creative deliverables, internal meetings and reviews & working closely with creative, account and operational teams, to deliver high-quality work, on time and on budget
+ Develop a full understanding of the clients' business, strategies, objectives, brand, audiences, and challenges. Actively guide towards client goals / KPIs throughout project and delivery, with a view to renewal and growth
+ Be a strategic partner offering consultation and advice throughout the project lifecycle and feed back into the business via internal stakeholders. Identify upsell opportunities and help pitch clients on new engagements
+ Actively manage campaign performance tracking & optimizations (alongside key stakeholders such as Traffic/PCM/Social)
+ Build strong, trusting relationships and own communications with internal partners ensuring they feel supported and clear on direction. Provide strategic and operational support as needed with a focus on problem-solving, improving efficiency, and championing collaboration
+ Update internal systems with required project updates, ensuring that all documents adhere to internal guidelines and best practice processes
+ Support the Head of Client Services, Europe, in building a culture of respect, trust, excellence and appreciation both within client services and the wider media team
+ Show awareness of, and constant curiosity for, current marketing / media trends, feeding growth opportunities and innovative ideas
+ Demonstrate knowledge of internal processes and owners (utilize networks to get things done), look for opportunities for continuous improvement of processes and systems.
**You'll need to have:**
+ 5-7 years of experience in an account management, project management or integrated production role in an agency or media setting
+ Experience with international video production and/or in the European region
+ Proven success launching large-scale integrated media campaigns
+ Broad understanding of media and marketing trends, as well as their impact on business strategies
+ Demonstrated ability to work in a fast-paced, dynamic environment with limited guidance
+ Willingness and ability to travel when needed
+ Positive, can-do attitude, with a desire for continuous personal and professional development.
+ Calm disposition when working to deadlines
**If this sounds like you:**
Apply if you think we're a good match. We'll get in touch to let you know the next steps
Discover what makes Bloomberg unique - watch our for an inside look at our culture, values, and the people behind our success.
Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law.
Bloomberg is a disability inclusive employer. Please let us know if you require any reasonable adjustments to be made for the recruitment process. If you would prefer to discuss this confidentially, please email

**JOB DESCRIPTION**
IQVIA Medical Communications is seeking Director, Client Services to drive growth, quality and customer relationships across a portfolio of accounts in our global business.
**Who We Are**
IQVIA is a global leader in bringing together data, technology, advanced analytics, and human science expertise to help the healthcare industry make better decisions, and ultimately improve patient outcomes. Thanks to our unique position within IQVIA and Medical Affairs, the Medical Communications division provides offerings that extend well beyond those of a traditional agency to support this mission.
Our team includes practice area leads, strategists, behavioural scientists, account and event managers, operations specialists, plus content and design professionals. Together and in partnership with our customers, we transform data and insights into effective medical communications to accelerate positive change in health care.
We are a highly collaborative and intellectually curious group of people located in 14 countries across 4 continents. We are continually pushing each other to improve our solutions, drawing on our unique blend of backgrounds and experience.
**Role objective:**
Reporting to the Head of Site Engagement and Medical Affairs Training Practice, this role is accountable for the strategic growth and management of a portfolio of customer accounts, leading the team to achieve strong customer relationships, achieve growth targets and ensure high quality programme strategy and delivery across Site Engagement and Medical Affairs Training, and Medical Affairs Communications programmes.
This role is responsible for the development and upskilling of the Account Management team to drive growth through well-defined Account Plans, strategic programme development, robust client / Sponsor relationships and high-quality execution. This role will also support and, when required, deputise for the Head of Site Engagement and Medical Affairs Training Practice in developing and executing strategic initiatives.
Key responsibilities include:
**Strategic leadership**
+ Collaborate with the Head of Site Engagement and Medical Affairs Training Practice to shape and execute Practice Area strategy, including new solution development in collaboration with our Product and Strategy team, internal stakeholder engagement, implementing core initiatives to achieve Practice Area strategy, and ensuring robust performance reporting.
+ Deputize for the Head of Site Engagement and Medical Affairs Training Practice when necessary
**Growth**
+ Take responsibility for financial performance of account portfolio including achieving growth, revenue and profitability targets and ensuring accurate forecasting
+ Take accountability for collaborating with Account Management Team to design and implement Account Growth Plans that drive organic expansion and net new business
+ Cultivate fruitful partnerships with IQVIA business development teams to ensure integration of IQVIA Medical Communications (IMC's) growth goals into broader account plans, and to ensure inclusion in the relevant proposals and client engagements
+ Maintain overview of all IMC work across allocated accounts, working with Heads of Practice and Account Management team to identify opportunities to cross sell solutions and extend relationships with clients from clinical study support into Medical Affairs Communications
+ Identify and lead strategic pricing initiatives, ensuring inclusion of IMC services within IQVIA pricing tools and encouraging default inclusions of services into core IQVIA solutions across Research and Development, Real World Solutions and Commercial Services
**Client relationships and business development**
+ Serve as a strategic client / sponsor partner across key accounts, cultivating senior-level stakeholder relationships - including with procurement teams - to uncover new opportunities and accelerate growth
+ Increase portfolio revenue by identifying and acting as senior lead on high-impact business proposals, overseeing pitch / bid defence development, and ensuring successful outcomes
+ Take responsibility for maintaining strong hit and strike rates for proposals and driving improvements over time
+ Lead team to collaborate with other IQVIA business development teams to advocate for, and protect, inclusion of IMC services into study proposals, budgets and contracts
+ Maintain a deep understanding of the relevant therapeutic landscape pertaining to client accounts, and develop subject matter expertise in identified service areas across all IMC Practice Areas
+ Build a strong external presence and engage senior industry leaders to cultivate new business opportunities
**Quality**
+ Support Account Management team to deliver high quality strategies and programs that are delivered with excellence, ensuring strong client feedback and enabling organic growth
+ Act as point of escalation for any delivery challenges, advising and mentoring Account Management team to resolve and where appropriate, supporting client discussions and brokering internal solutions
+ Champion process optimization and ensure consistent adherence to best practices across the Practice Area; actively participate in initiatives to deliver operational enhancements, ensuring they meet Practice Area needs
**Internal collaboration**
+ Provide subject matter expertise across the Practice Area and wider IQVIA, serving as a senior point of contact for other leaders within IQVIA, to identify and operationalise fruitful collaborations
+ Participate in collaborative service development and business development opportunities that drive growth for IMC
+ Through a deep understanding of customer strategy, identify opportunities to introduce other IQVIA teams to the customer
+ Participate in collaborative service development and business development activities
**Team leadership**
+ Line manage and mentor the Account Management team, managing staff in accordance with organization's policies and applicable regulations, and supporting and developing them to achieve their goals and develop new skills and supporting resource planning to maintain optimal team utilization
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.
To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
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