135 Service Providers jobs in Brent Cross Station

Blue Arrow is looking for a help desk team leader who will be able to work for our client.nSee below all the details:nJob Title : Help Desk Team LeadernWorthing, BN13 3NYnStart Time: 08:00nEnd Time: 17:00nPay Rate: 18.38

Key Tasks & Responsibilities:

- Team supervision: Manage and supervise the helpdesk staff - ensuring coverage performance, training and adherence to service standards. Monitor team performance.n- Managing service requests: Oversee logging and triaging of calls, walk-ins. Use CAFM Planon system to dispatch tasks and maintain structured workflows.n- Quality & Metrics: Monitor SLA/KPI (Balanced Score Card), compliance, handling of complaints and prepare operational reports. Manage sub-contractor inbox for updates and job closures.n- WIP (Work In Progress): Manage WIP for timely billing of chargeable works. Ensure SOR (Schedule of Rates) are correct and ready for application of payment.n- Jeopardy Management: Provide jeopardy management reports for your team and the Operation and Regional managers.n- Customer service: Deliver high standards of responsiveness and professionalism, presenting a constant & trustworthy image to internal and external customers.n- Collaboration: Liaise with multi-trade technicians, regional managers, and contractors to coordinate service delivery and maintenance tasks.

Essential:n* Proven experience in a helpdesk, service desk, or facilities coordination role, ideally within FM, utilities, or a similar service-driven environmentn* Previous experience in a supervisory or team leader position, with responsibility for staff performance, development, and workload managementn* Strong knowledge of CAFM systems (e.g., Planon, Maximo, Concept, or similar) and the ability to manage service requests effectivelyn* Demonstrable track record of meeting KPIs and SLAs in a customer-focused environmentn* Excellent communication and interpersonal skills, with the ability to engage confidently with clients, engineers, contractors, and stakeholders at all levelsn* Strong organisational and problem-solving skills, with the ability to prioritise competing demands in a fast-paced environmentn* Proficiency in Microsoft Office (Word, Excel, Outlook, Teams) and other digital collaboration toolsn* Understanding of health, safety, and compliance requirements relevant to facilities and service deliveryn* Ability to analyse service performance data and contribute to continuous improvement initiativesn* Flexibility to adapt to changing priorities and client needs while maintaining service quality

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

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**About the Role:**
**Grade Level (for internal use):**
08
**The Team:**
Asset managers, custodians, hedge funds and investment banks rely on us to deliver timely, accurate, multi asset class index data to support their trading and investment activities.
ETF & Benchmarking Solutions also provides a comprehensive view of the global ETF market to support the needs of all participants, from issuers and buy-side investors to brokers and market makers.
The EBS Client Service team are subject matter experts who strive to deliver a best-in-class experience in product support, relationship management and customer communications.
**Responsibilities and Impact:**
The successful candidate will be expected to develop deep knowledge of EBS products and systems to support clients and ensure that our business applications run smoothly. You will be working in a fast-paced environment ensuring client requests are prioritized and resolved.
Client service team members collaborate with internal groups such as product management, operations, technology, and sales to resolve problems or deliver product enhancements aimed at retaining existing customers and increasing revenues to the business.
You will have the opportunity to build strong relationships with customers in top-tier financial institutions on the buy-side and sell-side, as you improve their end-user experience and ensure they operate our applications effectively.
+ Manage incoming customer requests using internal systems and processes.
+ Understand the needs of different customers and work with internal product, technical & operations teams to deliver solutions that meet requirements.
+ Troubleshoot customer application UI and backend databases against various application systems errors, while providing customer feedback and progress visibility.
+ Manage the communication and relationship between clients and the business.
+ Partner with internal stakeholders to deliver enhancements aimed at retaining existing customers or delivering new revenue opportunities for the business.
+ Drive continual improvement of the client service processes.
+ Work alongside colleagues in major financial hubs around the world including London, Hong Kong and New Delhi.
**What We're Looking For:**
**Basic Required Qualifications:**
+ Able to self-organize, schedule, and prioritize effectively.
+ Manage multiple tasks and deliver to a high standard while meeting tight deadlines.
+ Advanced working knowledge of main Microsoft Office programs required.
+ Strong oral and written communication skills are essential.
+ Experience with client facing responsibilities an advantage.
+ Interest in working with software systems and technology.
+ Adept at building and maintaining relationships with external clients and with colleagues at all levels.
**Additional Preferred Qualifications:**
+ Experience or strong knowledge of indices and ETFs an advantage.
+ Experience with SQL Server, XML, JAVA, or Python beneficial.
+ Prior use of salesforce or similar client support tools.
+ Data visualisation and/or AI experience desirable.
**Right to Work Requirements:**
This role is limited to persons with indefinite right to work in the United Kingdom.
**About S&P Global Market Intelligence**
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
For more information, visit .
**What's In It For** **You?**
**Our Purpose:**
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
**Our People:**
We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
**Our Values:**
**Integrity, Discovery, Partnership**
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of **integrity** in all we do, bring a spirit of **discovery** to our work, and collaborate in close **partnership** with each other and our customers to achieve shared goals.
**Benefits:**
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.
Our benefits include:
+ Health & Wellness: Health care coverage designed for the mind and body.
+ Flexible Downtime: Generous time off helps keep you energized for your time on.
+ Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
+ Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
+ Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
+ Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.
For more information on benefits by country visit: Hiring and Opportunity at S&P Global:**
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
**Recruitment Fraud Alert:**
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here ( .
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**Equal Opportunity Employer**
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to:   and your request will be forwarded to the appropriate person. 
**US Candidates Only:** The EEO is the Law Poster   describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Entry Professional (EEO Job Group)
**Job ID:**
**Posted On:**
**Location:** London, United Kingdom

We are seeking a dedicated Client Services Manager for our client in Woking. The position will involve managing the service delivery, quality standards and staff.

Key Responsibilities

• Oversee the delivery of multiple clients and services
• Line management of staff from initial recruitment, to on-boarding and training, ensuring staff retention is at the forefront.
• Maintain strong quality standards & comp.

WHJS1_UKTJ

Life on the teamnYoull be a primary member of the Leadership Team for your customer(s) together with the Service Delivery and Sales teams, including Group Managed Services (GMS), Group Professional Services (PS) and Group Technology Sourcing (GTS) as required.nYoull be Computacenters leading services presence for all services delivered and associated growth opportunities, managing customer engagement at a senior level in line with your Account Plan.nAs the Service Director you will interface with Delivery, GMS, PS, GTS, Sales, etc, to ensure that all Contractual and Professional Services, both in life and new opportunities, are delivered consistently and to the required level of quality, as per the contracted delivery and commercial outcomes.nYoull work with GMS Delivery Leadership to ensure that their teams aligned to the account are appropriately aware of all deliverables and are kept engaged with account progress.nWhat youll donLeadership & Management: Provide leadership and management of the virtual customer team, ensuring Services, Sales, and Delivery are aligned and focused on achieving the right customer outcomes under a joined-up Account Plan.nStakeholder Relationships: Cultivate and own key stakeholder relationships with customers, focusing on services delivered and identifying growth opportunities.nGrowth & Strategy: Drive growth in Contractual and Professional Services by understanding customer objectives and challenges, converting them into opportunities for Computacenter.nCollaboration: Work closely with Sales and Delivery teams to manage relationships, opportunities, and in-life management of change, embracing a One Team approach.nCustomer Experience: Own the Services Transformation plan, focusing on the 'in life' transformation of service, contract, commercial, and technical outcomes. Develop customer experience strategies to enhance user satisfaction.nContract & Commercial Management: Ensure contractual obligations are met, manage commercial performance, and oversee the financial aspects of the P&L. Identify and communicate commercial risks and obligations.nProfessional Services: Involve in pre-sales to ensure project success, oversee project delivery, and adhere to governance processes.nInnovation & Development: Stay updated with industry developments, new technologies, and Computacenter solutions. Promote diversity and inclusion within the team.

What youll neednProven experience in a similar leadership role within the IT services industry.nStrong understanding of customer strategy, industry trends, and business objectives.nExcellent communication and relationship-building skills.nAbility to drive strategic growth and manage complex service portfolios.nCollaborative mindset with a focus on team success and customer satisfaction.nActive interest in personal and team development.

Additional informationnCountry: UK

Location: London Area

Hours: 37.5

Role Type: PermanentnTPBN1_UKTJn

Client Services AdministratornSouth Bristol- Free Parking

Were

looking for an organised and detail-focused

Client Services Administrator

to join a busy financial services team. This is a key role supporting advisers, paraplanners, and investment managers to ensure clients receive the highest standard of service.

What

youll

be doing:nActing as the first point of contact for client enquiries

Preparing client portfolio valuations, statements, and reports

Supporting client onboarding and

maintaining

accurate

records

Managing daily office operations, post, invoicing, and reconciliations

Ensuring compliance with regulatory standards and internal processes

Assisting

with projects and contributing to process improvements

What

were

looking for:nProven administration experience (financial services background ideal)

Strong attention to detail, numeracy, and organisational skills

Proficiency

with Word, Excel, and CRM/database systems

Great communication

skills and a client-first approach

Ability to work independently and as part of a team

T

his is a great opportunity to develop your career within a supportive and professional environment, where your contribution makes a real difference to client outcomes.n?

Based in South Bristol | Competitive salary up to £28k & benefitsnInterested? Get in touch to find out more.

TPBN1_UKTJn

We’re a pan-European digital wealth manager with 130,000 active investors (growing fast!) and over €5 billion invested on our platform. With 220+ people across 4 offices in Italy and the UK, we’re supported and funded by Poste Italiane, Cabot Square Capital, United Ventures and Allianz. We started in 2011 in Milan with a simple vision - to help more people improve their financial well-being by making personal investing straightforward and accessible through technology. Fast forward a few years, and we’re known as one of the most innovative fintechs headquartered in the heart of London.

Mission

To provide investment solutions and advice to protect and grow client wealth through time.

Our Core Values:

We’ve built our business on three Principles:

• Relationships are our first asset: We’re one team, built on trust, honesty and transparency. We value our relationships above all else.
• Trust drives success: We give each other the space to grow. We empower our employees to succeed, so they can make a real impact.
• Our customers dream big, just like us: We see the bigger picture and we make sure our customers see it, too. We’re always focused on the best outcomes for our clients and for each other, no matter what the goal, or how big the dream

What this means in practice:

At Moneyfarm, diversity is the foundation of our competitive advantage. We value our employees for who they are – their backgrounds, experiences, talents, knowledge and individual differences. This is what makes us better at what we do. To accommodate our different needs and commitments, we offer flexible working to all. Our individual impact and output is what counts most.

About the role:

We are looking for an experienced and proactive Customer Service Representative to join our team on a full-time basis, working 9am–6pm, Monday to Friday with the possibility of flexibility. This role requires a strong background in customer service and the confidence to take ownership of complex queries and internal support needs.

In this dynamic and varied position, you’ll play a key part in supporting both our in-office and remote teams by ensuring smooth day-to-day operations and delivering outstanding service to our clients. We’re looking for someone with proven seniority in previous customer-facing roles, someone who brings sound judgment, initiative, and a solutions-oriented mindset.

The ideal candidate is self-motivated, approachable, and thrives in a fast-paced, collaborative environment. You’ll serve as a main point of contact for customer and administrative support, helping to resolve inquiries efficiently and professionally while also contributing to service improvements and mentoring less experienced team members 

Key Responsibilities

• Handle customer inquiries independently and collaboratively via multiple channels including email, phone calls, and live chat
• Deliver exceptional customer service by addressing queries efficiently, empathetically, and professionally
• Ensure all customer interactions are responded to in a timely and accurate manner
• Maintain a positive, solutions-focused approach to support customer satisfaction and retention
• Keep accurate records of customer interactions and follow up on outstanding issues when necessary
• Work closely with team members and other departments to resolve complex queries and improve overall service quality

Requirements

Qualifications and Skills

• Proven experience in a customer service role is essential, with a strong track record of handling inquiries across phone, email, and/or live chat
• Strong organizational skills and the ability to manage time effectively in a fast-paced environment
• Excellent verbal and written communication skills, with a customer-focused and empathetic approach
• A proactive, solutions-oriented mindset with a “can-do” attitude
• High attention to detail and the ability to multitask while maintaining quality and accuracy
• Professional, approachable demeanor and a consistently positive attitude
• Dependable, punctual, and committed to delivering high-quality service
• Able to work independently while contributing effectively as part of a team
• Discretion and an understanding of how to handle sensitive or confidential information appropriately
• Minimum 2:1 degree

Benefits

• Health Insurance, Wellness plan
• Fee free investments on Moneyfarm platform
• Incentive scheme
• Career development opportunities
• Training opportunities
• Regular office social events
• Happy and friendly culture!

Digital Asset Custody, the way it should be

Zodia Custody is a FCA and CBI registered Virtual Assets Service Provider (VASP), offering Crypto-Custody services to Institutional Investors.

Zodia Custody is a Venture backed by Standard Chartered Bank and Northern Trust based in the UK, Ireland and Europe, with ambitious plans to scale internationally, by way of internal and external growth. Zodia Custody has also partnered in Japan with SBI to launch the service in APAC and has plans to continue to expand in APAC and Middle-East.

We aim to be the best in class in providing Crypto Custodian services.

Scope of Role:

Zodia Custody is seeking dedicated and dynamic professionals to join our new Client Services Hub team. The ideal candidates will provide direct support to our 24/7 Operations, ensuring effective systems and controls to monitor our clients. This role is integral to maintaining compliance and mitigating financial crime risk within our organization.

Core responsibilities:

• Direct Support – End to end support for global clients
• Triage all incoming client enquiries
• Monitoring and Investigations
• Conduct investigations on transaction alerts, on-chain transactions, and wallet activities in accordance with the guidelines provided by the Financial Crime Prevention team.
• Identify and escalate potential suspicious activities and financial crime risks from client interactions/activity.
• Provide guidance and support to analysts handling transaction monitoring and screening.
• Deliver timely advice and assist in training related to potential suspicious activities and financial crime risks.
• Client Onboarding Support
• Assist the onboarding team with KYC and information requests from third parties.
• Risk Management -Compile risk metrics, identify, and manage financial crime risks using data analysis and statistical interpretation.
• Process Improvement - Review and update departmental procedures, driving system and process enhancements.
• Operational Support - Assist with various operational tasks as needed.
• **24/7 Coverage** : Contribute to client support in a 'follow the sun' model, with flexibility for weekend work.

Additional Responsibilities:

• Platform Support - Provide support across trading, operations, settlement, custody, and collateral management platforms.
• Digital Asset Knowledge - While knowledge of digital assets is a plus, experience in supporting trading or custody of financial instruments is highly favorable.

Ultimately, client services are a critical component of the Zodia team, ensuring excellent client satisfaction.

Requirements

Personal attributes:

• Team player
• Professional curiosity
• Proactivity
• Articulate and clear in both verbal and written communication
• Fluent Business English – Additional languages is preferrable as we grow our Global team
• Adaptable and able to work under pressure

Competency:

• 1 to 3 years in client services working in banking or large finance institutions
• Understanding the post trade landscape and associated services
• Have experience of post trade services, ideally previously working for a custodian or an Asset Manager and has a keen interest in disruptive technologies, digital assets and/or crypto
• Report efficiently to management and risk team in a timely manner
• Experience working in a distributed team with diverse culture and backgrounds
• Open to change and comfortable working in a fast-paced environment
• Self-motivated and detail-oriented individual
• Strong verbal and written communication skills
• Problem-solving and conflict-management skills
• Client-oriented mindset
• Must haves exceptional EQ for dealing with clients

*This role will require shift and weekend hours.

Benefits

We are a friendly team, with monthly socials and seasonal celebrations as well as offering a range of fantastic benefits including:

• Competitive employer contribution pension scheme
• Private health care
• Critical Illness cover
• Life Insurance
• Flexible bank holidays (can chose whether to work on bank holidays and use the leave elsewhere in the year)