81 Service Providers jobs in Brightons
Client Services Manager
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Client Services Manager to join their dynamic team. As the Client Services Manager, you will play a crucial role in supporting the Business Development team by managing proposal generation and pricing activities, ensuring a seamless transition of signed opportunities into operations, and providing ongoing support to the wider team.
In this pivotal position, you will be responsible for facilitating the preparation of technical proposals, working closely with the Business Development team and Operations subject matter experts. This will involve crafting compelling commercial value propositions, developing clear scientific strategies, and tailoring materials to meet the specific needs of potential and existing clients. Additionally, you will be responsible for accurate proposal pricing, aligning with standard price lists and addressing project-specific Business Development pricing strategies.
To succeed in this role, you must possess excellent communication skills, the ability to develop and maintain positive relationships with both internal and external stakeholders. Strong organisational skills and the capacity to prioritise multiple projects concurrently while meeting deadlines are essential. The ideal candidate will also demonstrate analytical abilities to process and analyse business data and research, as well as exceptional writing skills and attention to detail.
This could also be the perfect opportunity for someone with pharmaceutical manufacturing industry experience who is looking to move into a more commercially focused role.
Key Responsibilities:
- Facilitate the preparation of technical proposals, including commercial value proposition, scientific strategy, and tailored materials
- Ensure accurate proposal pricing, working closely with Operations experts and addressing project-specific Business Development strategies
- Coordinate internal calls to develop proposals and obtain the necessary information for client-friendly submissions
- Attend client meetings and calls to support proposal construction and pricing
- Assist the Business Development team with prospect identification and opportunity management
- Facilitate the formal handover of new projects from Business Development to Operations
- Maintain accurate Salesforce records and ensure all opportunity documents are properly stored
- Identify process improvement opportunities and present them to the Head of Client Services
Qualifications and Skills:
- Degree in a relevant scientific discipline or equivalent industry experience
- Pharmaceutical manufacturing industry experience is preferred
- Excellent communication and interpersonal skills
- Strong time management and organisational abilities
- Proven track record of prioritising and managing multiple concurrent projects
- Ability to multi-task and handle changing priorities
- Analytical skills to process and analyse business data and research
- Exceptional writing skills and attention to detail
- Enthusiasm, proactivity, and a target-oriented mindset
- Relevant experience in a client-facing or proposal management role would be beneficial
This is a full-time, office-based position (37.5 hours per week). If you possess the required skills and experience and are excited to contribute to the success of this dynamic company, we encourage you to apply!
Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Client Services Manager
Posted 3 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Client Services Manager to join their dynamic team. As the Client Services Manager, you will play a crucial role in supporting the Business Development team by managing proposal generation and pricing activities, ensuring a seamless transition of signed opportunities into operations, and providing ongoing support to the wider team.
In this pivotal position, you will be responsible for facilitating the preparation of technical proposals, working closely with the Business Development team and Operations subject matter experts. This will involve crafting compelling commercial value propositions, developing clear scientific strategies, and tailoring materials to meet the specific needs of potential and existing clients. Additionally, you will be responsible for accurate proposal pricing, aligning with standard price lists and addressing project-specific Business Development pricing strategies.
To succeed in this role, you must possess excellent communication skills, the ability to develop and maintain positive relationships with both internal and external stakeholders. Strong organisational skills and the capacity to prioritise multiple projects concurrently while meeting deadlines are essential. The ideal candidate will also demonstrate analytical abilities to process and analyse business data and research, as well as exceptional writing skills and attention to detail.
This could also be the perfect opportunity for someone with pharmaceutical manufacturing industry experience who is looking to move into a more commercially focused role.
Key Responsibilities:
- Facilitate the preparation of technical proposals, including commercial value proposition, scientific strategy, and tailored materials
- Ensure accurate proposal pricing, working closely with Operations experts and addressing project-specific Business Development strategies
- Coordinate internal calls to develop proposals and obtain the necessary information for client-friendly submissions
- Attend client meetings and calls to support proposal construction and pricing
- Assist the Business Development team with prospect identification and opportunity management
- Facilitate the formal handover of new projects from Business Development to Operations
- Maintain accurate Salesforce records and ensure all opportunity documents are properly stored
- Identify process improvement opportunities and present them to the Head of Client Services
Qualifications and Skills:
- Degree in a relevant scientific discipline or equivalent industry experience
- Pharmaceutical manufacturing industry experience is preferred
- Excellent communication and interpersonal skills
- Strong time management and organisational abilities
- Proven track record of prioritising and managing multiple concurrent projects
- Ability to multi-task and handle changing priorities
- Analytical skills to process and analyse business data and research
- Exceptional writing skills and attention to detail
- Enthusiasm, proactivity, and a target-oriented mindset
- Relevant experience in a client-facing or proposal management role would be beneficial
This is a full-time, office-based position (37.5 hours per week). If you possess the required skills and experience and are excited to contribute to the success of this dynamic company, we encourage you to apply!
Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
Client Services Manager- Pharmaceuticals
Posted today
Job Viewed
Job Description
Client Services Manager- Pharmaceuticals
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Client Services Manager to join their dynamic team. As the Client Services Manager, you will play a crucial role in supporting the Business Development team by managing proposal generation and pricing activities, ensuring a seamless transition of signed opportunities into operations, and providing ongoing support to the wider team.
In this pivotal position, you will be responsible for facilitating the preparation of technical proposals, working closely with the Business Development team and Operations subject matter experts. This will involve crafting compelling commercial value propositions, developing clear scientific strategies, and tailoring materials to meet the specific needs of potential and existing clients. Additionally, you will be responsible for accurate proposal pricing, aligning with standard price lists and addressing project-specific Business Development pricing strategies.
To succeed in this role, you must possess excellent communication skills, the ability to develop and maintain positive relationships with both internal and external stakeholders. Strong organisational skills and the capacity to prioritize multiple projects concurrently while meeting deadlines are essential. The ideal candidate will also demonstrate analytical abilities to process and analyse business data and research, as well as exceptional writing skills and attention to detail.
This could also be the perfect opportunity for someone with pharmaceutical manufacturing industry experience who is looking to move into a more commercially focused role.
Key Responsibilities:
- Facilitate the preparation of technical proposals, including commercial value proposition, scientific strategy, and tailored materials
- Ensure accurate proposal pricing, working closely with Operations experts and addressing project-specific Business Development strategies
- Coordinate internal calls to develop proposals and obtain the necessary information for client-friendly submissions
- Attend client meetings and calls to support proposal construction and pricing
- Assist the Business Development team with prospect identification and opportunity management
- Facilitate the formal handover of new projects from Business Development to Operations
- Maintain accurate Salesforce records and ensure all opportunity documents are properly stored
- Identify process improvement opportunities and present them to the Head of Client Services
Qualifications and Skills:
- Degree in a relevant scientific discipline or equivalent industry experience
- Pharmaceutical manufacturing industry experience is preferred
- Excellent communication and interpersonal skills
- Strong time management and organisational abilities
- Proven track record of prioritising and managing multiple concurrent projects
- Ability to multi-task and handle changing priorities
- Analytical skills to process and analyse business data and research
- Exceptional writing skills and attention to detail
- Enthusiasm, proactivity, and a target-oriented mindset
- Relevant experience in a client-facing or proposal management role would be beneficial
This is a full-time, office-based position (37.5 hours per week). If you possess the required skills and experience and are excited to contribute to the success of this dynamic company, we encourage you to apply!
Technical Support Specialist
Posted 2 days ago
Job Viewed
Job Description
Technical Support Specialist
Posted 3 days ago
Job Viewed
Job Description
Key Responsibilities:
- Respond to customer support requests via phone, email, and chat in a timely and professional manner.
- Diagnose and resolve technical hardware and software issues, including operating systems, applications, and network connectivity.
- Provide clear and concise instructions to users on how to resolve technical problems.
- Document all support interactions, issues, and resolutions accurately in the ticketing system.
- Escalate unresolved issues to senior support staff or relevant technical teams.
- Assist with the installation, configuration, and maintenance of computer hardware and software.
- Create and maintain technical documentation and knowledge base articles.
- Contribute to the continuous improvement of support processes and customer satisfaction.
- Proactively identify potential technical issues and suggest preventative measures.
- Participate in team meetings and training sessions to stay updated on product and service knowledge.
Qualifications:
- Proven experience in a technical support or helpdesk role.
- Strong understanding of computer hardware, software applications, operating systems (Windows, macOS), and network fundamentals.
- Excellent problem-solving and troubleshooting skills.
- Exceptional customer service and communication skills, both verbal and written.
- Ability to explain technical concepts clearly to non-technical users.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow) is a plus.
- Familiarity with remote support tools.
- Ability to work effectively both independently and as part of a team.
- Willingness to attend the office in Glasgow, Scotland, UK as required for team collaboration and specific tasks, alongside remote working days.
This is an excellent opportunity for a skilled support professional looking to advance their career in a supportive and dynamic environment.
Technical Support Officer
Posted today
Job Viewed
Job Description
About the team:
The vision of the Plant and Soil Systems Research Group is to be recognised nationally and internationally for the quality of our science and knowledge exchange with stakeholders, to benefit crop production and health, the environment, and the rural economy.
Our research is intended to underpin the development of resilient and sustainable systems of crop production that are economica.
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IT Technical Support Engineer
Posted 8 days ago
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Job Description
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Key Responsibilities**
**Technology Administration and Operations**
+ Timely and accurate service delivery in response to queries, incidents, events, issues, and requests for change.
+ Infrastructure monitoring and proactive issue identification and resolution.
+ Resolution and recovery of incidents in line with the relevant processes and service level agreements.
+ Configuration activities in compliance with technical specifications and security/compliance policies.
+ On-call provision through rota service to maintain 24x7 business operations.
**Software Management**
+ Reactive and proactive maintenance of environments, updating patches and versions.
+ Audit support and capacity planning.
+ Security vulnerability analysis and associated risk mitigation.
**Project Support**
+ General support of project activities and execution of project tasks associated with infrastructure changes, modernisation and expansion.
+ Contribute to technical documentation encompassing design, build standards and methods/procedures.
+ Environment automation to optimise deployment and configuration activities.
**Skills and Experience**
+ Proven track record and hands on experience in supporting infrastructures across a range of technologies, including many of the following:
+ Cisco (LAN/WAN/WLAN/Telephony)
+ Fortinet (WAN / SDWAN)
+ Checkpoint & Palo Alto firewalls
+ Bluecoat and Zscaler proxy services
+ Infoblox (DHCP & DNS)
+ Citrix NetScaler
+ Apache Web Servers
+ Good understanding of IP services and routing protocols, inclusive of:
+ OSPF
+ BGP
+ EIGRP
+ Experience of:
+ Supporting Apache Web Servers for Intranet and Internet-facing services.
+ Centralised management platforms such as: Catalyst Center, FortiManager, Panorama.
+ Scripting with PowerShell, Terraform, Ansible or similar/equivalent.
+ ITSM platform(s) for support ticket handling.
**Competencies and Attributes**
+ Ability to communicate well and to capture all pertinent details when required.
+ Ability to explain procedures and technical details to both technical and non-technical audiences in a concise and clear manner.
+ Excellent interpersonal, written and verbal communication skills.
+ Passion for achieving or exceeding expectations.
+ Ability to work well in a pressurized environment
+ Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey.
+ Motivated to stay up to date with latest relevant IT technology, trends and best practices.
+ Appetite and ability to learn quickly.
**Qualifications and Certifications**
+ Relevant IT technical accreditations, such as: Cisco CCNA (or above), Fortinet FCA (or above), Check Point CCSA (or above)
+ Currently hold, or willing to complete BS7858 clearance check
+ Valid UK Driving Licence, as ability to travel is essential
**Additional Information**
+ Location: The role is based in Glasgow, Scotland, but hybrid working is expected. There will be a requirement to work on-site in various locations and travel is therefore expected.
+ The role is inclusive of a company vehicle or vehicle allowance.
+ The role is inclusive of a company vehicle or vehicle allowance
**Workplace type** **:**
Hybrid Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
**Third parties fraudulently posing as NTT DATA recruiters**
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters-whether in writing or by phone-in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an **@nttdata.com** email address. If you suspect any fraudulent activity, please contact us ( ) .
Remote Technical Support Engineer
Posted today
Job Viewed
Job Description
Your primary duties will include responding to support tickets, diagnosing and troubleshooting technical problems via phone, email, and remote access tools, and escalating issues to higher-level support teams when necessary. You will document all support activities, solutions, and knowledge base articles to improve overall support efficiency. The Technical Support Engineer will also be involved in installing, configuring, and maintaining IT hardware and software, performing regular system updates, and ensuring the security and integrity of company networks and data. Proactive monitoring of systems to prevent issues before they arise will be a key focus. Experience with cloud-based services and virtualisation technologies is highly desirable.
The successful candidate will have a strong technical aptitude, a customer-centric approach, and the ability to work independently with minimal supervision. Excellent organisational skills and the ability to manage multiple priorities in a fast-paced environment are crucial. This is an exciting opportunity to contribute to a dynamic organisation, enhance your technical skills, and work within a supportive and collaborative remote team. If you are a seasoned IT professional looking for a challenging and rewarding remote role, we encourage you to apply.
Key Responsibilities:
- Provide Tier 2 and Tier 3 technical support for hardware, software, and network issues.
- Respond to and resolve support tickets within defined service level agreements (SLAs).
- Diagnose and troubleshoot complex technical problems using remote tools.
- Install, configure, and maintain computer systems and related infrastructure.
- Document technical procedures, solutions, and knowledge base articles.
- Assist with system upgrades, patches, and security updates.
- Monitor system performance and identify potential issues proactively.
- Collaborate with other IT teams to ensure seamless system operation.
- Proven experience as a Technical Support Engineer or in a similar IT support role.
- Strong knowledge of operating systems (Windows, macOS, Linux), networking protocols, and common software applications.
- Experience with cloud platforms (e.g., AWS, Azure, GCP) and virtualisation (e.g., VMware, Hyper-V).
- Excellent troubleshooting and problem-solving skills.
- Exceptional verbal and written communication skills.
- Ability to work independently and manage time effectively in a remote setting.
- Relevant IT certifications (e.g., CompTIA A+, Network+, MCSE) are a plus.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
Senior Technical Support Engineer
Posted 1 day ago
Job Viewed
Job Description
Key responsibilities include diagnosing and resolving intricate technical problems reported by customers, analyzing root causes, and implementing robust solutions. You will document technical solutions, create knowledge base articles, and provide training to junior support staff to enhance team expertise. Collaboration with engineering and product development teams to identify product defects and suggest improvements will be a vital aspect of the role. You will also manage customer escalations, ensuring clear and consistent communication throughout the resolution process. A proactive approach to identifying potential issues and recommending preventative measures is highly valued.
The ideal candidate will possess a strong technical aptitude, excellent analytical and problem-solving skills, and a deep understanding of IT infrastructure, networking, and operating systems. Superior customer service skills, patience, and the ability to explain technical concepts clearly to both technical and non-technical users are essential. Experience with ticketing systems and remote diagnostic tools is a must. Join our client in **Glasgow, Scotland, UK**, and contribute your expertise to ensuring the seamless operation of our advanced technological solutions for a global clientele.
Responsibilities:
- Provide advanced technical support for complex software and hardware issues.
- Diagnose, troubleshoot, and resolve customer technical problems.
- Serve as an escalation point for challenging support requests.
- Document technical solutions and create knowledge base content.
- Train and mentor junior technical support staff.
- Collaborate with engineering teams on bug fixes and product improvements.
- Manage customer escalations and communication effectively.
- Analyze incident trends and recommend preventative actions.
- Ensure adherence to service level agreements (SLAs).
- Maintain detailed records of support interactions and resolutions.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 5+ years of experience in a technical support or engineering role.
- In-depth knowledge of operating systems (Windows, Linux), networking protocols (TCP/IP, DNS, DHCP), and hardware.
- Experience with enterprise software applications and databases.
- Proficiency with remote support tools and ticketing systems (e.g., ServiceNow, Zendesk).
- Strong analytical and problem-solving capabilities.
- Excellent communication, interpersonal, and customer service skills.
- Ability to work under pressure and manage multiple priorities.
- Experience in a customer-facing technical role.