220 Service Providers jobs in Brightons

Our client, a rapidly growing SaaS company, is seeking an experienced and motivated Customer Support Team Lead to manage their technical support operations. This is a fully remote position, allowing you the flexibility to lead a dedicated team from anywhere. You will be responsible for overseeing the daily operations of the technical support team, ensuring that customers receive timely, accurate, and high-quality assistance with our software products. Your role will involve coaching and mentoring support agents, managing ticket queues, identifying recurring issues, and working with product and engineering teams to resolve complex technical problems. The ideal candidate will have a strong background in technical customer support, excellent leadership and communication skills, and a passion for delivering exceptional customer experiences.

Key Responsibilities:

• Lead, manage, and motivate a team of technical support agents to achieve performance goals.
• Oversee the assignment and prioritization of support tickets to ensure efficient resolution.
• Provide guidance and coaching to team members on technical issues, customer service best practices, and product knowledge.
• Monitor key support metrics (e.g., response time, resolution time, customer satisfaction) and identify areas for improvement.
• Act as a point of escalation for complex customer issues, providing advanced troubleshooting and solutions.
• Collaborate with product development and engineering teams to identify and report software bugs and feature requests.
• Develop and maintain support documentation, knowledge base articles, and training materials.
• Ensure consistent application of support policies and procedures.
• Conduct regular team meetings and one-on-one performance reviews.
• Contribute to the continuous improvement of support processes and tools.

Qualifications:

• Minimum of 3 years of experience in a customer support role, with at least 1 year in a lead or supervisory capacity.
• Proven experience in providing technical support for software products, preferably SaaS.
• Excellent understanding of common technical issues and troubleshooting methodologies.
• Strong leadership, coaching, and motivational skills.
• Exceptional communication, interpersonal, and problem-solving abilities.
• Proficiency with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
• Ability to manage multiple priorities in a fast-paced, remote environment.
• Experience with developing and maintaining knowledge bases.
• A passion for customer service and creating positive customer interactions.
• High school diploma or equivalent required; associate's or bachelor's degree is a plus.

This is a fantastic opportunity to make a significant impact on customer satisfaction and product success, working remotely. Join our team and shape the support experience for our users based in Glasgow, Scotland, UK .

Our client is looking for a skilled and customer-focused Technical Support Engineer to join their growing team. This is a fully remote position, enabling you to provide expert assistance to clients from anywhere within the UK. The ideal candidate will have a strong technical aptitude, excellent problem-solving skills, and a passion for delivering outstanding customer service. You will be responsible for troubleshooting technical issues, providing timely resolutions, and ensuring client satisfaction.

Responsibilities:

• Provide first- and second-line technical support to customers via phone, email, and chat.
• Diagnose and resolve hardware, software, and network-related issues for a range of products and services.
• Escalate complex technical problems to appropriate internal teams when necessary.
• Document all support requests, resolutions, and customer interactions in a ticketing system.
• Develop and maintain technical knowledge base articles and FAQs.
• Assist in the testing and deployment of new software and hardware releases.
• Proactively identify potential issues and recommend solutions to prevent future problems.
• Provide training and guidance to end-users on product usage and best practices.
• Collaborate with development and product teams to provide feedback on product improvements.
• Contribute to a positive and efficient customer support experience.

Qualifications:

• Proven experience in a technical support role, preferably within a customer-facing environment.
• Strong understanding of operating systems (Windows, macOS), common software applications, and basic networking concepts.
• Excellent troubleshooting and problem-solving skills.
• Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
• Proficiency with helpdesk and ticketing software (e.g., Zendesk, ServiceNow).
• Ability to work independently and manage multiple priorities effectively in a remote setting.
• A relevant IT certification (e.g., CompTIA A+, Network+) is a plus.
• Experience supporting SaaS products or cloud-based services is desirable.
• A proactive attitude and a strong commitment to customer satisfaction.
• Ability to work flexible hours if required to cover different time zones or urgent support needs.

This is an exciting opportunity to join a forward-thinking company in a fully remote role. You will be a key member of the customer success team, ensuring our clients receive the highest level of technical support. If you are a technically proficient problem-solver with a passion for helping others, this role is for you. Work remotely and contribute to providing excellent support for our clients based in and around Glasgow, Scotland, UK .

Our client, a rapidly expanding technology solutions provider, is looking for a dedicated and experienced Technical Support Lead to spearhead their customer service operations. This role, operating remotely, is crucial for ensuring exceptional technical assistance to a diverse client base. You will be responsible for managing a team of support specialists, resolving complex technical issues, and developing efficient support processes. The ideal candidate will possess strong technical acumen, excellent leadership skills, and a commitment to delivering outstanding customer satisfaction. This is a fantastic opportunity to shape the future of customer support in a growing organization.

Key Responsibilities:

• Lead and mentor a remote team of technical support specialists, providing guidance and performance feedback.
• Manage incoming support requests via phone, email, and ticketing systems, ensuring timely and effective resolution.
• Troubleshoot and diagnose complex technical issues related to software, hardware, and network infrastructure.
• Develop and maintain a comprehensive knowledge base of technical solutions and support documentation.
• Escalate unresolved issues to appropriate internal teams (e.g., development, engineering) and follow up to ensure resolution.
• Identify recurring technical problems and collaborate with product development to implement long-term solutions.
• Monitor support metrics and KPIs, reporting on team performance and customer satisfaction levels.
• Contribute to the continuous improvement of support processes and customer service standards.
• Train new support team members and conduct ongoing training sessions.
• Act as a point of escalation for challenging customer inquiries.

Qualifications:

• A Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Proven experience (4+ years) in technical support, with at least 2 years in a leadership or supervisory role.
• Strong technical knowledge of operating systems (Windows, macOS, Linux), networking concepts, and common software applications.
• Experience with ticketing systems (e.g., Zendesk, Jira Service Management) and remote support tools.
• Excellent problem-solving, analytical, and diagnostic skills.
• Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
• Proven ability to manage and motivate a remote team.
• Customer-focused mindset with a dedication to providing high-quality service.
• Ability to work independently and manage priorities effectively in a remote environment.

This is a fully remote position, offering the flexibility to work from home. If you are a technical expert with a passion for customer service and leadership, we encourage you to apply.

An exciting opportunity has arisen for a dedicated and experienced Technical Support Specialist to join a leading company based in Glasgow, Scotland, UK . This role focuses on providing high-level technical assistance and troubleshooting for a complex suite of software products. You will be the primary point of contact for clients experiencing technical difficulties, diagnosing issues, and providing timely and effective resolutions. Responsibilities include managing support tickets through a CRM system, escalating complex problems to engineering teams when necessary, and maintaining accurate documentation of support interactions and solutions. You will also be involved in creating and updating knowledge base articles, FAQs, and user guides to empower customers and reduce common support queries. Proactive engagement with customers to gather feedback and identify areas for product improvement will be a key aspect of this role. The ideal candidate will possess a strong technical aptitude, with excellent problem-solving and analytical skills. Previous experience in a technical support role, preferably within the software industry, is essential. A solid understanding of operating systems (Windows, macOS, Linux) and common networking concepts is required. Familiarity with scripting languages or database management is a plus. Exceptional communication skills, both written and verbal, are crucial for liaising with clients of varying technical expertise. A customer-centric approach and a genuine passion for helping others are paramount. You will be joining a supportive team environment where continuous learning and professional development are encouraged. This is a non-remote position requiring you to be present in our Glasgow office to effectively support our client base.

Our client, a dynamic and rapidly expanding tech company, is seeking a skilled Customer Service & Technical Support Specialist to join their dedicated team in Glasgow, Scotland, UK . This hybrid role offers the perfect blend of in-office team collaboration and remote flexibility, allowing you to leverage your problem-solving abilities and customer-centric approach. You will be the primary point of contact for customers, providing exceptional support for our client's innovative software products. This involves troubleshooting technical issues, guiding users through product features, and ensuring a high level of customer satisfaction. If you have a passion for technology, excellent communication skills, and a desire to help customers succeed, this is an ideal opportunity.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Diagnose and troubleshoot technical issues with software applications, identifying root causes.
• Guide customers through product setup, configuration, and usage.
• Escalate complex technical issues to relevant internal teams (e.g., development, engineering) when necessary.
• Document customer interactions, issues, and resolutions accurately in the CRM system.
• Develop and maintain a deep understanding of the company's software products and services.
• Contribute to the creation and improvement of support documentation, FAQs, and knowledge base articles.
• Identify opportunities to enhance the customer experience and product usability.
• Provide feedback to product development teams based on customer insights and trends.
• Meet or exceed key performance indicators (KPIs) for customer satisfaction, response times, and resolution rates.

Required Qualifications and Skills:

• Proven experience in a customer service or technical support role, preferably within the software or tech industry.
• Strong understanding of common software applications and operating systems.
• Excellent verbal and written communication skills, with the ability to explain technical concepts clearly.
• Proficiency with helpdesk and CRM software (e.g., Zendesk, Salesforce).
• A patient, empathetic, and customer-focused attitude.
• Strong analytical and problem-solving skills with meticulous attention to detail.
• Ability to manage multiple tasks and prioritise effectively in a fast-paced environment.
• Team player with the ability to work independently and collaboratively in a hybrid setting.
• A genuine interest in technology and a willingness to learn new products.
• Flexibility to work shifts as required, including potential evenings or weekends, to cover service hours.

This role provides a fantastic opportunity to grow your career in technical support with a forward-thinking company based in Glasgow . You will receive comprehensive training and support, along with a competitive salary and benefits package. Become a vital part of our client's success by delivering outstanding customer experiences.

**The team you'll be working with:**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
This role is a great opportunity for an IT Technical Support Engineer to join an established and expanding team within a technologically diverse environment. Based primarily in Glasgow, Scotland, you will contribute to the operational support of one of NTT Data's key client's infrastructure through installation, configuration, problem identification, troubleshooting and issue resolution.
The role encompasses multiple technology domains with a primary focus on networking, security and web services in a hybrid cloud environment
**What you'll be doing:**
**Key Responsibilities**
**Technology Administration and Operations**
+ Timely and accurate service delivery in response to queries, incidents, events, issues, and requests for change.
+ Infrastructure monitoring and proactive issue identification and resolution.
+ Resolution and recovery of incidents in line with the relevant processes and service level agreements.
+ Configuration activities in compliance with technical specifications and security/compliance policies.
+ On-call provision through rota service to maintain 24x7 business operations
**Software Management**
+ Reactive and proactive maintenance of environments, updating patches and versions.
+ Audit support and capacity planning.
+ Security vulnerability analysis and associated risk mitigation.
**Project Support**
+ General support of project activities and execution of project tasks associated with infrastructure changes, modernisation and expansion.
+ Contribute to technical documentation encompassing design, build standards and methods/procedures.
+ Environment automation to optimise deployment and configuration activities.
**What experience you'll bring:**
**Skills and Experience**
Proven track record and hands on experience in supporting infrastructures across a range of technologies, including many of the following:
+ Cisco (LAN/WAN/WLAN/Telephony)
+ Fortinet (WAN / SDWAN)
+ Checkpoint & Palo Alto firewalls
+ Bluecoat and Zscaler proxy services
+ Infoblox (DHCP & DNS)
+ Citrix NetScaler
+ Apache Web Servers
Good understanding of IP services and routing protocols, inclusive of: OSPF, BGP, EIGRP,
Experience of:
+ Supporting Apache Web Servers for Intranet and Internet-facing services.
+ Centralised management platforms such as: Catalyst Center, FortiManager, Panorama.
+ Scripting with PowerShell, Terraform, Ansible or similar/equivalent.
+ ITSM platform(s) for support ticket handling.
**Competencies and Attributes**
+ Ability to communicate well and to capture all pertinent details when required.
+ Ability to explain procedures and technical details to both technical and non-technical audiences in a concise and clear manner.
+ Excellent interpersonal, written and verbal communication skills.
+ Passion for achieving or exceeding expectations.
+ Ability to work well in a pressurized environment
+ Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey.
+ Motivated to stay up to date with latest relevant IT technology, trends and best practices.
+ Appetite and ability to learn quickly.
+ Qualifications and Certifications
+ Relevant IT technical accreditations, such as: Cisco CCNA (or above), Fortinet FCA (or above), Check Point CCSA (or above)
+ Currently hold, or willing to complete BS7858 clearance check
+ Valid UK Driving Licence, as ability to travel is essential
**Additional Information**
Location: The role is based in Glasgow, Scotland, but hybrid working is expected. There will be a requirement to work on-site in various locations and travel is therefore expected.
The role is inclusive of a company vehicle or vehicle allowance.
**Who we are:**
We're a business with a global reach that empowers local teams, and we undertake hugely exciting work that is genuinely changing the world. Our advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues, and clients, on exciting projects.
Our inclusive work environment prioritises mutual respect, accountability, and continuous learning for all our people. This approach fosters collaboration, well-being, growth, and agility, leading to a more diverse, innovative, and competitive organisation. We are also proud to share that we have a range of Inclusion Networks such as: the Women's Business Network, Cultural and Ethnicity Network, LGBTQ+ & Allies Network, Neurodiversity Network and the Parent Network.
For more information on Diversity, Equity and Inclusion please click here: Creating Inclusion Together at NTT DATA UK | NTT DATA ( we'll offer you:**
We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options.
You can find more information about NTT DATA UK & Ireland here: are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are also a proud Disability Confident Committed Employer - we are committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us, during the application process, that they have a disability and meet the minimum requirements for the role. If you require any reasonable adjustments during the recruitment process, please let us know. Join us in building a truly diverse and empowered team.
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Our client is looking for a highly skilled and customer-focused Senior Technical Support Specialist to join their fully remote support team, servicing customers across the UK. In this role, you will be the primary point of escalation for complex technical issues, providing expert guidance and resolution to ensure customer satisfaction and system uptime. You will diagnose and troubleshoot a wide range of software and hardware problems, utilising advanced diagnostic tools and techniques. This position requires an individual with exceptional problem-solving abilities, a deep understanding of IT systems, and a passion for delivering outstanding customer service. You will be responsible for documenting technical solutions, creating knowledge base articles, and contributing to the continuous improvement of support processes. Collaboration with engineering and product teams to provide feedback on product issues and feature requests will be a key aspect of the role. We are seeking someone who can work independently, manage their time effectively, and thrive in a fast-paced, remote environment. Your ability to communicate technical information clearly and concisely to both technical and non-technical users is crucial. This role offers the opportunity to work with a variety of technologies and to grow your technical expertise within a supportive and dynamic organisation. As a Senior Specialist, you will also mentor and guide junior support staff, sharing your knowledge and best practices. Your dedication to resolving customer issues efficiently and effectively will be paramount. Key responsibilities include

• Providing advanced technical support for software and hardware issues via phone, email, and chat.
• Troubleshooting complex system and application problems.
• Diagnosing and resolving network connectivity issues.
• Escalating unresolved issues to appropriate engineering teams with detailed problem descriptions.
• Developing and maintaining comprehensive technical documentation and knowledge base articles.
• Assisting in the training and mentoring of junior support personnel.
• Identifying trends in customer issues and recommending product improvements.
• Managing customer expectations and ensuring timely resolution of support tickets.
• Conducting remote system diagnostics and configuration.
• Contributing to the refinement of support policies and procedures.

Qualifications:

• Proven experience in a senior technical support or helpdesk role.
• In-depth knowledge of operating systems (Windows, macOS, Linux).
• Familiarity with networking concepts (TCP/IP, DNS, DHCP).
• Experience with common business software and applications.
• Strong diagnostic and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to work independently and manage multiple priorities in a remote setting.
• Experience with ticketing systems (e.g., Zendesk, ServiceNow).
• Relevant IT certifications (e.g., CompTIA A+, Network+, ITIL) are a plus.
• Bachelor's degree in Computer Science or a related field, or equivalent practical experience.

Our client is seeking a highly skilled and customer-focused Senior Technical Support Engineer to join their dedicated support team in **Glasgow**. This role is crucial in providing advanced technical assistance and troubleshooting for complex software and hardware issues. You will be the escalation point for challenging customer problems, requiring deep technical knowledge and a systematic approach to problem resolution. Responsibilities include diagnosing and resolving intricate technical issues, documenting solutions, and contributing to the knowledge base. The ideal candidate will have extensive experience with network diagnostics, operating systems (Windows, Linux, macOS), and cloud-based infrastructure. You will be responsible for managing support tickets efficiently, prioritizing urgent issues, and ensuring timely resolution to maintain high levels of customer satisfaction. This role demands excellent communication skills, both written and verbal, to effectively explain technical concepts to non-technical users and collaborate with engineering teams. You will also be involved in training junior support staff and contributing to the development of support processes and tools. A proactive attitude towards identifying recurring issues and suggesting product improvements is highly valued. The Senior Technical Support Engineer will be expected to stay up-to-date with the latest technological advancements relevant to the company's products and services. This position requires a bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience, along with a minimum of 5 years of experience in a technical support or systems administration role. Certifications such as CompTIA Network+, Security+, or relevant Cisco certifications are highly desirable. Proven experience in troubleshooting complex system failures, database issues, and application integration problems is a must. You must possess excellent analytical and problem-solving skills, with a strong attention to detail and a commitment to delivering outstanding customer service. This is a fantastic opportunity to advance your career within a dynamic technology company.

Our client, a rapidly growing SaaS company specializing in innovative enterprise solutions, is seeking a Senior Technical Support Engineer to join their collaborative team based in Edinburgh . This hybrid role offers a dynamic work environment, balancing the need for in-person collaboration and team building with the flexibility of remote work. You will be the primary point of contact for complex technical issues, providing expert-level support to a diverse client base. Your role will be critical in ensuring customer satisfaction and driving the successful adoption and utilization of our client's cutting-edge software products.

Key responsibilities include troubleshooting and resolving intricate technical problems related to the company's software suite, diagnosing software defects, and collaborating with development teams to implement fixes. You will be responsible for managing support tickets, documenting solutions, and contributing to the knowledge base. This role requires extensive interaction with clients, often involving detailed explanations of technical concepts, product functionality, and best practices. You will also play a key role in identifying recurring issues and providing feedback to product management and engineering teams to drive product improvements. The ideal candidate will possess a Bachelor's degree in Computer Science, Information Technology, or a related field, coupled with at least 5 years of experience in a technical support or systems administration role, preferably within a SaaS environment.

Essential skills include strong analytical and problem-solving abilities, a deep understanding of network protocols, operating systems (Windows/Linux), and cloud technologies. Experience with scripting languages (e.g., Python, Bash) and database querying (SQL) is highly desirable. Excellent communication, interpersonal, and customer service skills are paramount. You must be comfortable explaining technical information to non-technical users and managing challenging client interactions with professionalism and empathy. This hybrid role requires a commitment to attending team meetings and collaborative sessions at our Edinburgh office, while allowing significant autonomy for remote work. If you are a technically adept problem-solver passionate about customer success, we encourage you to apply.