84 Service Providers jobs in Enfield Lock
Marketplace Operations Manager (Cloud Service Providers)
Posted 9 days ago
Job Viewed
Job Description
**Our Mission**
At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.
**Who We Are**
We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.
As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!
**Your Career**
Palo Alto Networks is in need of a motivated & process-oriented Marketplace Operations Manager to support the creation and processing of Public Cloud Service Providers' (CSP) marketplace private offers, as well as facilitating smooth co-sell processes with the CSPs. We are looking for a motivated self starter who learns fast, and is passionate about supporting the growth of new businesses.
The CSP Marketplace Operations Manager will be reporting to the EMEAL Partner Acceleration Director and work closely with the EMEAL CSP Alliance Manager. The Marketplace Operations Manager will also maintain close relationships with the global CSP, sales operations & order management teams.
This role will be EMEA focused and requires attention to detail and ability to multi task and respond to tight deadlines. It is expected that the role will have consistent interaction with sales, channels, finance, deals desk, order processing across the region, as well as with the Global HQ team.
**Your Responsibilities**
+ Work with sales to create private offers for customers in CSP marketplace
+ Manage sales processing and work with order support teams to ensure fulfillment of transactions
+ Occasionally act as escalation point for private offer requests and issues
+ Work with relevant teams to identify root causes and communicate appropriately to internal stakeholders
+ Provide subject matter expertise and training to internal team members and partners
+ Create and manage sales opportunities in CSP partner portals
+ Facilitate introductory calls between sales on shared opportunities, account mapping and other sales engagements.
+ Develop reports, dashboards, metrics to measure and understand effectiveness of sales & marketing campaigns, and enablement activities
+ Provide and understand program and insights reporting as required to the sales and finance teams
+ Support projects and initiatives aligned with functional and company objectives
**Requirements:**
+ Attention to detail and excellent problem solving skills, with a demonstrated ability to self-motivate and follow-through on tasks
+ Effective verbal/written communication and data presentation skills, including an ability to effectively communicate with both business and technical teams
+ Highly organized, excellent multi-tasking skills, and efficient in ambiguous situations
+ Business analysis and functional experience with quantitative, analytical and organizational skills preferred
+ Be able to handle stressful situations and respond to tight deadlines
+ Demonstrated ability to work in a virtual and matrix environment with an international team
+ Proficiency in Microsoft Excel is required; other sales tools like Salesforce.com is preferred.
**Our Commitment**
We're trailblazers that dream big, take risks, and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
**Our Commitment**
We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at .
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Help Desk Coordinator
Posted today
Job Viewed
Job Description
Job description
As a Helpdesk Coordinator, you will be the first point of contact for incoming service requests, ensuring jobs are efficiently assigned and completed within SLA timeframes. This role requires strong organisational skills and a commitment to delivering high-quality service within our Hard Facilities Management Contract.
Key Responsibilities
- Serve as the initial contact for service requests via phone and email.
- Use GTR Asset Pro to manage job assignments and ensure timely completion.
- Dispatch calls to engineers or subcontractors based on skills, location, and service requirements.
- Prioritise urgent tasks and coordinate resources to address immediate needs.
- Support operative and subcontractor coordination for efficient service delivery.
- Attend training and health & safety courses as directed.
Qualifications and Experience
- GCSEs or equivalent (Grade C or above in English and Maths).
- Proven experience in Facilities Management within an administrative or helpdesk role.
- Strong knowledge of CAFM systems, or CRM
- Proficiency in MS Office, including Excel and Outlook.
- Must have a driving licence
Skills and Attributes
- Excellent planning, organisation, and prioritisation skills.
- Strong communication skills and a professional telephone manner.
- Enthusiastic, with a willingness to learn and adapt.
Specialist, Client Services
Posted 9 days ago
Job Viewed
Job Description
**Grade Level (for internal use):**
08
**The Team:**
Asset managers, custodians, hedge funds and investment banks rely on us to deliver timely, accurate, multi asset class index data to support their trading and investment activities.
ETF & Benchmarking Solutions also provides a comprehensive view of the global ETF market to support the needs of all participants, from issuers and buy-side investors to brokers and market makers.
The EBS Client Service team are subject matter experts who strive to deliver a best-in-class experience in product support, relationship management and customer communications.
**Responsibilities and Impact:**
The successful candidate will be expected to develop deep knowledge of EBS products and systems to support clients and ensure that our business applications run smoothly. You will be working in a fast-paced environment ensuring client requests are prioritized and resolved.
Client service team members collaborate with internal groups such as product management, operations, technology, and sales to resolve problems or deliver product enhancements aimed at retaining existing customers and increasing revenues to the business.
You will have the opportunity to build strong relationships with customers in top-tier financial institutions on the buy-side and sell-side, as you improve their end-user experience and ensure they operate our applications effectively.
+ Manage incoming customer requests using internal systems and processes.
+ Understand the needs of different customers and work with internal product, technical & operations teams to deliver solutions that meet requirements.
+ Troubleshoot customer application UI and backend databases against various application systems errors, while providing customer feedback and progress visibility.
+ Manage the communication and relationship between clients and the business.
+ Partner with internal stakeholders to deliver enhancements aimed at retaining existing customers or delivering new revenue opportunities for the business.
+ Drive continual improvement of the client service processes.
+ Work alongside colleagues in major financial hubs around the world including London, Hong Kong and New Delhi.
**What We're Looking For:**
**Basic Required Qualifications:**
+ Able to self-organize, schedule, and prioritize effectively.
+ Manage multiple tasks and deliver to a high standard while meeting tight deadlines.
+ Advanced working knowledge of main Microsoft Office programs required.
+ Strong oral and written communication skills are essential.
+ Experience with client facing responsibilities an advantage.
+ Interest in working with software systems and technology.
+ Adept at building and maintaining relationships with external clients and with colleagues at all levels.
**Additional Preferred Qualifications:**
+ Experience or strong knowledge of indices and ETFs an advantage.
+ Experience with SQL Server, XML, JAVA, or Python beneficial.
+ Prior use of salesforce or similar client support tools.
+ Data visualisation and/or AI experience desirable.
**Right to Work Requirements:**
This role is limited to persons with indefinite right to work in the United Kingdom.
**About S&P Global Market Intelligence**
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
For more information, visit .
**What's In It For** **You?**
**Our Purpose:**
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
**Our People:**
We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
**Our Values:**
**Integrity, Discovery, Partnership**
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of **integrity** in all we do, bring a spirit of **discovery** to our work, and collaborate in close **partnership** with each other and our customers to achieve shared goals.
**Benefits:**
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.
Our benefits include:
+ Health & Wellness: Health care coverage designed for the mind and body.
+ Flexible Downtime: Generous time off helps keep you energized for your time on.
+ Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
+ Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
+ Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
+ Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.
For more information on benefits by country visit: Hiring and Opportunity at S&P Global:**
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
**Recruitment Fraud Alert:**
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here ( .
---
**Equal Opportunity Employer**
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to:? ?and your request will be forwarded to the appropriate person?
**US Candidates Only:** The EEO is the Law Poster ? describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Entry Professional (EEO Job Group)
**Job ID:** 317412
**Posted On:** 2025-07-24
**Location:** London, United Kingdom
Client Services Associate
Posted today
Job Viewed
Job Description
Fulltime, hybrid
Industry: Wealth Management
Role: Client Service Associate
Location: London, SW1Y
Salary range: £28 - 34K + Bonus & benefits
My Private Wealth Management client is looking to recruit a Client Service Associate to provide administrative support to one of their Portfolio Management teams. As a key member of the team, it will be important to communicate well within the team and take the initiative when required.
Responsibilities include:
- Playing a key role in client onboarding, Know Your Client and suitability processes.
- Ensuring client documentation is correctly prepared, completed, scanned and filed.
- Preparing meeting and presentation documents.
- Running valuations for clients on a quarterly basis.
- Ensuring all client verification is up to date and maintained.
- Working with Compliance to ensure that all actions by portfolio managers and administration are carried out within the guidelines and are compliant.
- Liaising with the Client Administration team to ensure all client data is correctly loaded and maintained.
- Liaising with clients and intermediaries to take instructions on the portfolio in respect of third-party payments and the receipt of funds.
- Liaising with the Operations Department during the transition of new clients to ensure they have the correct information.
- Instructing payments on behalf of clients once verification checks have been carried out and identity confirmed.
- Correspondence with clients including quarterly valuations.
- Dealing with client queries and telephone calls, taking full messages and preparing the necessary notes for the client file/CRM record.
Required qualification, skills and behaviours:
- A minimum of 3 A’ Levels (Grades A-C).
- Excellent verbal communication skills.
- Good written communication skills.
- Ability to work to deadlines.
- IT literate (MS Office).
- Organised with attention to detail, such that appropriate customer outcomes are achieved and adequately documented.
Client Services Executive
Posted 7 days ago
Job Viewed
Job Description
Location: Battersea (and remote working) = minimum 2 days in the office
Salary: 40-45k
Benefits: Private Medical Insurance + many more
Reports to: Head of Client Services
Hours of work: Full time
Are You Ready to Redefine Client Success?
Are you a client-focused professional with a passion for building lasting relationships, driving customer satisfaction and growing your managed revenue? You've mastered the art of understanding client needs and delivering exceptional service—but now, you're craving something more. A bigger challenge. A chance to be the trusted advisor who doesn't just solve problems, but anticipates them before they arise.
If your current role feels like reactive firefighting with no strategic impact, it's time for a change.
Welcome to Databarracks —where client partnership meets purpose.
The role
This is a chance to join our growing Client Services team. It’s our job to keep mission-critical IT systems online for our customers. You’ll be managing relationships with IT teams at some of the largest and most respected organisations in the UK and around the world.
Client Services Executive responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders and preparing sales reports. You will also answer queries and identify and drive new business opportunities among existing customers. In this role, you will liaise with internal teams to improve the entire customer experience. You will be required to travel to client sites.
Key Responsibilities:
- Design and own the Client Services Plan
- Focus on retention and satisfaction of key clients as designated by Head of Sales (KPIs set against features of satisfaction)
- Own and drive the performance in the Customer Management System to ensure that, to an agreed level of KPI, of all customers are in ‘green’ status
- Serve as the lead point of contact for all customer account management matters
- Build and maintain strong, long-lasting client relationships
- Negotiate contracts and close agreements to maximise profits
- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
- Prepare reports on account status
- Assist with challenging client requests or issue escalations as needed
Skills That Will Set You Apart:
- A keen interest in both technology and client services
- A successful track record of working with customers and closing deals.
- Excellent written and verbal communication skills
- Master multitasker and priority juggler
- Quick learner and knowledge sharer
- Team player with a growth mindset
- Confident enough to ask for help—and wise enough to offer it
About Us:
- Databarracks is a leading IT Resilience provider based in South West London. We help businesses stay strong when disaster strikes—by protecting their tech and empowering their people. We’ve grown fast, won big, and stayed true to our small-company spirit: smart, driven, and fun.
- We recently acquired COOLSPIRiT , the UK’s largest Commvault Solution Provider. Based in Chesterfield, Databarracks is a powerhouse in data management and IT infrastructure—trusted by public and private sector giants alike.
- Now, we’re building something even bigger. And we want you to help lead the charge.
Client Services Manager
Posted 3 days ago
Job Viewed
Job Description
Client Services - Team Manager
London/Hybrid
salary circa £65,000 - £75,000
Sterling Williams are working alongside a great investment Management company who are seeking a Client Services team Manager
PURPOSE:
This role within Operations is responsible for leading the SIPP Service Team, reporting into the Head of Pensions & Operational Control. This will specifically focus on the operational running of.
WHJS1_UKTJ
Client Services Representative
Posted 5 days ago
Job Viewed
Job Description
We’re a pan-European digital wealth manager with 130,000 active investors (growing fast!) and over €5 billion invested on our platform. With 220+ people across 4 offices in Italy and the UK, we’re supported and funded by Poste Italiane, Cabot Square Capital, United Ventures and Allianz. We started in 2011 in Milan with a simple vision - to help more people improve their financial well-being by making personal investing straightforward and accessible through technology. Fast forward a few years, and we’re known as one of the most innovative fintechs headquartered in the heart of London.
Mission
To provide investment solutions and advice to protect and grow client wealth through time.
Our Core Values:
We’ve built our business on three Principles:
- Relationships are our first asset: We’re one team, built on trust, honesty and transparency. We value our relationships above all else.
- Trust drives success: We give each other the space to grow. We empower our employees to succeed, so they can make a real impact.
- Our customers dream big, just like us: We see the bigger picture and we make sure our customers see it, too. We’re always focused on the best outcomes for our clients and for each other, no matter what the goal, or how big the dream
What this means in practice:
At Moneyfarm, diversity is the foundation of our competitive advantage. We value our employees for who they are – their backgrounds, experiences, talents, knowledge and individual differences. This is what makes us better at what we do. To accommodate our different needs and commitments, we offer flexible working to all. Our individual impact and output is what counts most.
About the role:
We are looking for an experienced and proactive Customer Service Representative to join our team on a full-time basis, working 9am–6pm, Monday to Friday with the possibility of flexibility. This role requires a strong background in customer service and the confidence to take ownership of complex queries and internal support needs.
In this dynamic and varied position, you’ll play a key part in supporting both our in-office and remote teams by ensuring smooth day-to-day operations and delivering outstanding service to our clients. We’re looking for someone with proven seniority in previous customer-facing roles, someone who brings sound judgment, initiative, and a solutions-oriented mindset.
The ideal candidate is self-motivated, approachable, and thrives in a fast-paced, collaborative environment. You’ll serve as a main point of contact for customer and administrative support, helping to resolve inquiries efficiently and professionally while also contributing to service improvements and mentoring less experienced team members
Key Responsibilities
- Handle customer inquiries independently and collaboratively via multiple channels including email, phone calls, and live chat
- Deliver exceptional customer service by addressing queries efficiently, empathetically, and professionally
- Ensure all customer interactions are responded to in a timely and accurate manner
- Maintain a positive, solutions-focused approach to support customer satisfaction and retention
- Keep accurate records of customer interactions and follow up on outstanding issues when necessary
- Work closely with team members and other departments to resolve complex queries and improve overall service quality
Requirements
Qualifications and Skills
- Proven experience in a customer service role is essential, with a strong track record of handling inquiries across phone, email, and/or live chat
- Strong organizational skills and the ability to manage time effectively in a fast-paced environment
- Excellent verbal and written communication skills, with a customer-focused and empathetic approach
- A proactive, solutions-oriented mindset with a “can-do” attitude
- High attention to detail and the ability to multitask while maintaining quality and accuracy
- Professional, approachable demeanor and a consistently positive attitude
- Dependable, punctual, and committed to delivering high-quality service
- Able to work independently while contributing effectively as part of a team
- Discretion and an understanding of how to handle sensitive or confidential information appropriately
- Minimum 2:1 degree
Benefits
- Health Insurance, Wellness plan
- Fee free investments on Moneyfarm platform
- Incentive scheme
- Career development opportunities
- Training opportunities
- Regular office social events
- Happy and friendly culture!
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Director, Client Services
Posted 14 days ago
Job Viewed
Job Description
Every day, somewhere in the world, important decisions are made. Whether it is a private equity company deciding to invest millions into a business or a large corporation implementing a new strategic direction, these decisions impact employees, customers, and other stakeholders.
Consulting and private equity firms come to proSapient when they need to discover knowledge to help them make great decisions and succeed in their goals. It is our mission to support them in their discovery of knowledge.
We help our clients find industry experts who can provide their knowledge via interview or survey: we curate this knowledge in a market-leading software platform; and we help clients surface knowledge they already have through expansive knowledge management.
The Director, Client Services plays a critical leadership role in shaping and scaling the strategic direction of the Client Services function across multiple teams within a Business Unit. With direct influence over Business Unit performance, this individual will collaborate closely with executive stakeholders to develop and execute initiatives that drive operational efficiency, commercial growth, and service excellence at scale.
The Director is accountable for empowering and coaching senior leaders (Associate Directors and Managers), setting Company level standards for client engagement and revenue growth, and leading largescale, cross-functional initiatives that are central to proSapient’s long-term vision. This role requires a dynamic leader who thrives in complexity, inspires others, and models a culture of innovation, accountability, and continuous improvement.
Key Responsibilities include:
Strategic Leadership & Vision
- Shape the strategic direction of the Client Services organisation by designing and executing initiatives that align with Company growth objectives.
- Partner with the Executive Team to develop long-term Business Unit plans that improve operational scalability, client outcomes, and revenue performance.
- Lead transformation efforts across Client Services, embedding systemic improvements, change management strategies, and sustainable frameworks.
- Serve as a thought partner to senior cross-functional leaders, bringing a client-centric perspective to Company-wide decisions and innovation.
Leadership of Senior Managers & Business Units
- Directly manage and mentor senior leaders (Associate Directors, Manager), building leadership capacity, succession plans, and scalable team structures.
- Empower managers to lead high performing, engaged teams by providing strategic coaching on capacity planning, resource optimisation, and talent development.
- Set clear OKRs and success metrics across Business Units, monitoring performance, diagnosing root causes of underperformance, and enabling course correction.
- Ensure alignment of client-facing teams with long-term Company vision, acting as a multiplier for impact through cascading strategic goals and cultural norms.
Client Experience & Growth
- Architect multi-departmental strategies that deepen client engagement and growth, leveraging innovation and client feedback to drive retention and revenue.
- Own executive relationships with strategic client accounts, helping shape Company-wide client experience standards and success benchmarks.
- Guide Associate Directors and Managers in identifying new growth opportunities through strategic commercial planning and deployment.
- Lead high-impact client initiatives, including executive-level business reviews, commercial partnerships, and new solution rollouts.
Operational Excellence & Change Leadership
- Design and deploy scalable delivery frameworks that enable operational consistency and high-quality execution across regional teams.
- Lead enterprise-wide projects such as new market entry, incentive redesign, or technology rollouts that impact the full client lifecycle.
- Oversee data-driven performance management, enabling Associate Directors to drive accountability and implement systemic improvements across their portfolios.
- Navigate and lead through ambiguity, ensuring business continuity and engagement during times of organisational change or transformation.
Requirements
- Senior leadership experience in a fast-paced, client-facing environment such as Expert Networks, Executive Search, or Recruitment Agency, with a strong understanding of service delivery at scale.
- Proven track record of managing experienced managers (e.g., Associate Directors, Managers), and empowering them to lead high-performing, commercially-focused teams.
- Demonstrated success driving operational efficiency, client experience, and revenue growth across multi-team or multi-region business units.
- Deep commercial acumen, with the ability to apply strategic judgment to drive client value, optimise delivery, and scale complex operations.
- Excellent client relationship management skills, with experience owning or influencing executive-level relationships and delivering strategic client initiatives.
- Experience working with Private Equity clients or in a PE-backed environment is a strong plus.
- Exceptional communication and influencing skills, with a leadership presence that inspires confidence at all levels of the organisation.
- Demonstrated commitment to coaching, leadership development, and building inclusive, accountable team cultures.
Benefits
- Tenure Gifts - Vouchers, extra holiday and sabbaticals for each year of employment.
- Health insurance through Vitality
- Enjoy the flexibility of working remotely for up to 20 days each year, allowing you to tailor your work environment to your needs and embrace a change of scenery.
- Employee Assistance Programme - Access to a health and wellbeing service that offers personalised advice and support from specialist teams.
- Enhanced Maternity & Paternity pay.
- Annual Leave - 25 days + bank holidays which includes a week's closure over the Christmas period to fully reset.
- MyMindPal app - Online support for mental fitness that helps people to stress less and enjoy life more
- Corporate Events - From quarterly gatherings to our annual winter & Summer parties, we love to celebrate, collaborate and have fun together!
We are committed to building an inclusive workplace – did you know that marginalized groups are less likely to apply to jobs unless they meet every requirement listed? If you are interested in the above role, but don’t necessarily tick every box, we encourage you to apply anyway – this role could still be a great match! Take a look at our diversity statement here.
Associate, Credit Client Services
Posted 9 days ago
Job Viewed
Job Description
**Grade Level (for internal use):**
07
**The Team:** Client Services Associates are the first point of contact for our clients. In this role, you'll work directly with clients to help optimise their workflows and streamline their research and data analysis needs. If you're dedicated to providing exceptional client support and have a passion for finance, then this could be the role for you.
**The Role:** The role consists of on-the-job learning and training that covers a comprehensive curriculum focusing on a variety of areas including Fixed Income, Capital Markets, the S&P Capital IQ Pro platform and Office Plug-in.
Following approximately 1-2 months of initial training, you will begin to support clients over the phone, via web chats and emails. Beyond learning how to communicate with clients, you will also receive deep-dive training on our data content, learn about our customer segments, and gain exposure to additional S&P Global platforms. Participants must successfully complete required certification assessments as part of a rigorous evaluation process that will test your skills and capabilities.
Once certified, the role will also include proactively reaching out to clients to deliver training on our various product offerings. This involves developing an understanding of the client's workflow and providing tailored assistance to help clients maximize their usage of the S&P Global Market Intelligence product range.
As a member of Client Services, you will serve as a credit specialist for the S&P Capital IQ Pro platform. Working as a team player is very important in this role. Client Services interacts with many internal teams, including Sales, Content, Product, and Technical Support.
**What we're looking for:**
+ Minimum bachelor's degree in finance/economics/accounting or related field.
+ Fresher to 6 months of experience
+ Solid knowledge of finance and accounting principles to resolve client questions
+ Excellent written and verbal presentation, communication and customer service skills
+ Passion for building relationships with finance professionals and enthusiasm in learning and working in the financial services industry
+ Ability to effectively multitask, prioritize and work well within a team with a positive, flexible, proactive "can do" attitude
+ This role requires **European languages (French, German, Spanish)**
**About S&P Global Market Intelligence**
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
For more information, visit .
**What's In It For** **You?**
**Our Purpose:**
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
**Our People:**
We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
**Our Values:**
**Integrity, Discovery, Partnership**
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of **integrity** in all we do, bring a spirit of **discovery** to our work, and collaborate in close **partnership** with each other and our customers to achieve shared goals.
**Benefits:**
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.
Our benefits include:
+ Health & Wellness: Health care coverage designed for the mind and body.
+ Flexible Downtime: Generous time off helps keep you energized for your time on.
+ Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
+ Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
+ Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
+ Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.
For more information on benefits by country visit: Hiring and Opportunity at S&P Global:**
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
**Recruitment Fraud Alert:**
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here ( .
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**Equal Opportunity Employer**
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to:? ?and your request will be forwarded to the appropriate person?
**US Candidates Only:** The EEO is the Law Poster ? describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Professional (EEO-2 Job Categories-United States of America), OPRTON203 - Entry Professional (EEO Job Group)
**Job ID:** 316955
**Posted On:** 2025-07-25
**Location:** London, United Kingdom