91 Service Providers jobs in Glasgow

Our client is seeking a highly motivated and experienced Client Services Manager to join their dynamic team. As the Client Services Manager, you will play a crucial role in supporting the Business Development team by managing proposal generation and pricing activities, ensuring a seamless transition of signed opportunities into operations, and providing ongoing support to the wider team.

In this pivotal position, you will be responsible for facilitating the preparation of technical proposals, working closely with the Business Development team and Operations subject matter experts. This will involve crafting compelling commercial value propositions, developing clear scientific strategies, and tailoring materials to meet the specific needs of potential and existing clients. Additionally, you will be responsible for accurate proposal pricing, aligning with standard price lists and addressing project-specific Business Development pricing strategies.

To succeed in this role, you must possess excellent communication skills, the ability to develop and maintain positive relationships with both internal and external stakeholders. Strong organisational skills and the capacity to prioritise multiple projects concurrently while meeting deadlines are essential. The ideal candidate will also demonstrate analytical abilities to process and analyse business data and research, as well as exceptional writing skills and attention to detail.

This could also be the perfect opportunity for someone with pharmaceutical manufacturing industry experience who is looking to move into a more commercially focused role.

Key Responsibilities:

• Facilitate the preparation of technical proposals, including commercial value proposition, scientific strategy, and tailored materials
• Ensure accurate proposal pricing, working closely with Operations experts and addressing project-specific Business Development strategies
• Coordinate internal calls to develop proposals and obtain the necessary information for client-friendly submissions
• Attend client meetings and calls to support proposal construction and pricing
• Assist the Business Development team with prospect identification and opportunity management
• Facilitate the formal handover of new projects from Business Development to Operations
• Maintain accurate Salesforce records and ensure all opportunity documents are properly stored
• Identify process improvement opportunities and present them to the Head of Client Services

Qualifications and Skills:

• Degree in a relevant scientific discipline or equivalent industry experience
• Pharmaceutical manufacturing industry experience is preferred
• Excellent communication and interpersonal skills
• Strong time management and organisational abilities
• Proven track record of prioritising and managing multiple concurrent projects
• Ability to multi-task and handle changing priorities
• Analytical skills to process and analyse business data and research
• Exceptional writing skills and attention to detail
• Enthusiasm, proactivity, and a target-oriented mindset
• Relevant experience in a client-facing or proposal management role would be beneficial

This is a full-time, office-based position (37.5 hours per week). If you possess the required skills and experience and are excited to contribute to the success of this dynamic company, we encourage you to apply!

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.

Ideas People Trust

We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world.

We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them.

We'll broaden your horizons

Our rapidly growing Private Client Team manage funds, businesses and trusts of individuals, families and entrepreneurs. Alongside solving a constantly evolving range of technical challenges, working in this team means building strong relationships with individuals so you can become their trusted advisor and oversee their tax affairs in line with what they want to achieve as an individual or business.

We've established a strong global network that is recognised as a leader especially in looking after entrepreneurs and owner-managed businesses. You'll need excellent people skills and strong technical ability as you visit clients across the world. In return, you'll have unparalleled access to partners and opportunities to develop your career in many different directions as you work across a truly diverse portfolio of global clients.

We'll help you succeed

Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships.

You'll be someone who is both comfortable working pro-actively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with.

You'll be someone with:

• A good understanding of personal tax compliance and some experience of providing personal tax advisory and compliance services to a variety of different clients
• Ability to prepare proposals for new work, including researching target client companies and on technical issues to identify new solutions
• Experience of managing and developing junior colleagues
• Experience of engaging with senior stakeholders
• Some experience of dealing with client senior management and key stakeholders
• Educated to degree level with ideally CTA and/or ATT qualification or working towards a tax or accounting qualification.

You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand.

At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development.

We're in it together

Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs.

Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work.

We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO.

We're looking forward to the future

At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy.

Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions.

We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.

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Our client, a rapidly growing SaaS company, is seeking an experienced and motivated Customer Support Team Lead to manage their technical support operations. This is a fully remote position, allowing you the flexibility to lead a dedicated team from anywhere. You will be responsible for overseeing the daily operations of the technical support team, ensuring that customers receive timely, accurate, and high-quality assistance with our software products. Your role will involve coaching and mentoring support agents, managing ticket queues, identifying recurring issues, and working with product and engineering teams to resolve complex technical problems. The ideal candidate will have a strong background in technical customer support, excellent leadership and communication skills, and a passion for delivering exceptional customer experiences.

Key Responsibilities:

• Lead, manage, and motivate a team of technical support agents to achieve performance goals.
• Oversee the assignment and prioritization of support tickets to ensure efficient resolution.
• Provide guidance and coaching to team members on technical issues, customer service best practices, and product knowledge.
• Monitor key support metrics (e.g., response time, resolution time, customer satisfaction) and identify areas for improvement.
• Act as a point of escalation for complex customer issues, providing advanced troubleshooting and solutions.
• Collaborate with product development and engineering teams to identify and report software bugs and feature requests.
• Develop and maintain support documentation, knowledge base articles, and training materials.
• Ensure consistent application of support policies and procedures.
• Conduct regular team meetings and one-on-one performance reviews.
• Contribute to the continuous improvement of support processes and tools.

Qualifications:

• Minimum of 3 years of experience in a customer support role, with at least 1 year in a lead or supervisory capacity.
• Proven experience in providing technical support for software products, preferably SaaS.
• Excellent understanding of common technical issues and troubleshooting methodologies.
• Strong leadership, coaching, and motivational skills.
• Exceptional communication, interpersonal, and problem-solving abilities.
• Proficiency with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
• Ability to manage multiple priorities in a fast-paced, remote environment.
• Experience with developing and maintaining knowledge bases.
• A passion for customer service and creating positive customer interactions.
• High school diploma or equivalent required; associate's or bachelor's degree is a plus.

This is a fantastic opportunity to make a significant impact on customer satisfaction and product success, working remotely. Join our team and shape the support experience for our users based in Glasgow, Scotland, UK .

Our client, a rapidly expanding technology firm, is seeking an experienced Technical Support Lead to manage and develop their support team. This role is critical in ensuring timely and effective resolution of technical issues for a diverse customer base. You will be responsible for leading a team of support engineers, establishing best practices, improving support processes, and acting as a point of escalation for complex technical challenges. The ideal candidate will have a strong technical background, excellent problem-solving skills, and proven leadership capabilities. This position offers a hybrid working model, requiring a blend of remote flexibility and on-site engagement in our Glasgow office.

Responsibilities:

• Lead, train, and mentor a team of technical support engineers, fostering a customer-centric approach.
• Develop and implement efficient support processes and workflows to optimize response and resolution times.
• Act as a primary point of escalation for complex technical issues, providing expert troubleshooting and guidance.
• Monitor support ticket queues, ensuring timely assignment and resolution of customer issues.
• Develop and maintain technical knowledge base articles, FAQs, and user guides.
• Analyze support trends and identify root causes of recurring problems, proposing long-term solutions.
• Collaborate with Product Development and Engineering teams to provide feedback on product issues and improvements.
• Define and track key performance indicators (KPIs) for the support team, such as first-call resolution rate and customer satisfaction.
• Ensure adherence to service level agreements (SLAs) and quality standards.
• Contribute to the continuous improvement of support tools and technologies.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 5 years of experience in technical support, with at least 2 years in a lead or supervisory role.
• Strong understanding of operating systems (Windows, macOS, Linux), networking concepts, and common software applications.
• Proven ability to troubleshoot complex hardware and software issues.
• Excellent leadership, communication, and interpersonal skills.
• Experience with helpdesk ticketing systems (e.g., Zendesk, Jira Service Management).
• Ability to manage multiple priorities and work effectively under pressure.
• Customer-focused mindset with a passion for problem-solving.
• Familiarity with cloud computing environments (AWS, Azure) is a plus.
• Experience in defining and implementing support metrics and reporting.

This hybrid role is based in Glasgow, Scotland, UK , offering a dynamic environment for a motivated leader.

Our client, a leading provider of innovative software solutions, is seeking a dedicated Technical Support Engineer to join their remote-first team. This fully remote position allows you to contribute to our global customer base from anywhere in the UK. You will be responsible for providing high-level technical support to clients, troubleshooting complex software issues, and ensuring customer satisfaction. Key duties include diagnosing and resolving software and hardware problems, managing support tickets, escalating issues when necessary, documenting solutions, and contributing to the knowledge base. You will liaise with customers via phone, email, and chat, providing clear and timely resolutions. The ideal candidate will have a strong technical aptitude, excellent problem-solving skills, and a passion for helping others. A background in IT support, systems administration, or a related technical field is required, along with demonstrable experience with operating systems (Windows, macOS, Linux), networking concepts, and common software applications. Experience with specific proprietary software or cloud platforms relevant to our industry would be a significant advantage. Excellent communication skills, both written and verbal, are essential for explaining technical concepts to non-technical users. You must be patient, empathetic, and customer-focused, with a proactive approach to identifying and resolving issues. This role offers a fantastic opportunity to develop your technical expertise within a supportive and collaborative remote environment. We are committed to employee growth and offer continuous training and development opportunities. Join our expanding team and play a vital role in our customers' success. This position is based remotely, though our operations are centered around Glasgow, Scotland, UK .

Our client is seeking a dedicated and technically adept Technical Support Specialist to join their esteemed customer service team. This on-site role, located in Glasgow, Scotland, UK , requires a proactive individual who is passionate about helping users resolve technical issues and ensuring a seamless customer experience. You will be the first point of contact for customers encountering technical difficulties with our client's products and services. Responsibilities include diagnosing and troubleshooting hardware and software problems, providing clear and concise technical guidance, and escalating complex issues to higher support tiers when necessary. You will maintain detailed records of customer interactions and resolutions in our CRM system. The ideal candidate will possess excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users. A strong understanding of operating systems (Windows, macOS), common software applications, and basic networking principles is required. Experience in a customer support or helpdesk environment is highly preferred. This role demands patience, empathy, and a commitment to customer satisfaction. You will work collaboratively with other support team members and contribute to knowledge base articles to improve self-service resources. We are looking for individuals who are eager to learn and grow within a supportive technical environment. This is an excellent opportunity to build a career in technical support within a reputable organization, providing essential assistance to a valued customer base.

Our client is seeking a motivated and customer-focused Technical Support Specialist to join their growing team. In this role, you will be the first point of contact for clients experiencing technical difficulties, providing timely and effective solutions. You will be responsible for troubleshooting hardware, software, and network issues, guiding users through resolution steps, and escalating complex problems when necessary. This position offers a hybrid working arrangement, blending remote flexibility with in-office collaboration.

Key Responsibilities:

• Respond to customer support requests via phone, email, and chat in a timely and professional manner.
• Diagnose and resolve technical hardware and software issues, including operating systems, applications, and network connectivity.
• Provide clear and concise instructions to users on how to resolve technical problems.
• Document all support interactions, issues, and resolutions accurately in the ticketing system.
• Escalate unresolved issues to senior support staff or relevant technical teams.
• Assist with the installation, configuration, and maintenance of computer hardware and software.
• Create and maintain technical documentation and knowledge base articles.
• Contribute to the continuous improvement of support processes and customer satisfaction.
• Proactively identify potential technical issues and suggest preventative measures.
• Participate in team meetings and training sessions to stay updated on product and service knowledge.

Qualifications:

• Proven experience in a technical support or helpdesk role.
• Strong understanding of computer hardware, software applications, operating systems (Windows, macOS), and network fundamentals.
• Excellent problem-solving and troubleshooting skills.
• Exceptional customer service and communication skills, both verbal and written.
• Ability to explain technical concepts clearly to non-technical users.
• Experience with ticketing systems (e.g., Zendesk, ServiceNow) is a plus.
• Familiarity with remote support tools.
• Ability to work effectively both independently and as part of a team.
• Willingness to attend the office in Glasgow, Scotland, UK as required for team collaboration and specific tasks, alongside remote working days.

This is an excellent opportunity for a skilled support professional looking to advance their career in a supportive and dynamic environment.

**The team you'll be working with:**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
This role is a great opportunity for an IT Technical Support Engineer to join an established and expanding team within a technologically diverse environment. Based primarily in Glasgow, Scotland, you will contribute to the operational support of one of NTT Data's key client's infrastructure through installation, configuration, problem identification, troubleshooting and issue resolution.
The role encompasses multiple technology domains with a primary focus on networking, security and web services in a hybrid cloud environment
**What you'll be doing:**
**Key Responsibilities**
**Technology Administration and Operations**
+ Timely and accurate service delivery in response to queries, incidents, events, issues, and requests for change.
+ Infrastructure monitoring and proactive issue identification and resolution.
+ Resolution and recovery of incidents in line with the relevant processes and service level agreements.
+ Configuration activities in compliance with technical specifications and security/compliance policies.
+ On-call provision through rota service to maintain 24x7 business operations
**Software Management**
+ Reactive and proactive maintenance of environments, updating patches and versions.
+ Audit support and capacity planning.
+ Security vulnerability analysis and associated risk mitigation.
**Project Support**
+ General support of project activities and execution of project tasks associated with infrastructure changes, modernisation and expansion.
+ Contribute to technical documentation encompassing design, build standards and methods/procedures.
+ Environment automation to optimise deployment and configuration activities.
**What experience you'll bring:**
**Skills and Experience**
Proven track record and hands on experience in supporting infrastructures across a range of technologies, including many of the following:
+ Cisco (LAN/WAN/WLAN/Telephony)
+ Fortinet (WAN / SDWAN)
+ Checkpoint & Palo Alto firewalls
+ Bluecoat and Zscaler proxy services
+ Infoblox (DHCP & DNS)
+ Citrix NetScaler
+ Apache Web Servers
Good understanding of IP services and routing protocols, inclusive of: OSPF, BGP, EIGRP,
Experience of:
+ Supporting Apache Web Servers for Intranet and Internet-facing services.
+ Centralised management platforms such as: Catalyst Center, FortiManager, Panorama.
+ Scripting with PowerShell, Terraform, Ansible or similar/equivalent.
+ ITSM platform(s) for support ticket handling.
**Competencies and Attributes**
+ Ability to communicate well and to capture all pertinent details when required.
+ Ability to explain procedures and technical details to both technical and non-technical audiences in a concise and clear manner.
+ Excellent interpersonal, written and verbal communication skills.
+ Passion for achieving or exceeding expectations.
+ Ability to work well in a pressurized environment
+ Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey.
+ Motivated to stay up to date with latest relevant IT technology, trends and best practices.
+ Appetite and ability to learn quickly.
+ Qualifications and Certifications
+ Relevant IT technical accreditations, such as: Cisco CCNA (or above), Fortinet FCA (or above), Check Point CCSA (or above)
+ Currently hold, or willing to complete BS7858 clearance check
+ Valid UK Driving Licence, as ability to travel is essential
**Additional Information**
Location: The role is based in Glasgow, Scotland, but hybrid working is expected. There will be a requirement to work on-site in various locations and travel is therefore expected.
The role is inclusive of a company vehicle or vehicle allowance.
**Who we are:**
We're a business with a global reach that empowers local teams, and we undertake hugely exciting work that is genuinely changing the world. Our advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues, and clients, on exciting projects.
Our inclusive work environment prioritises mutual respect, accountability, and continuous learning for all our people. This approach fosters collaboration, well-being, growth, and agility, leading to a more diverse, innovative, and competitive organisation. We are also proud to share that we have a range of Inclusion Networks such as: the Women's Business Network, Cultural and Ethnicity Network, LGBTQ+ & Allies Network, Neurodiversity Network and the Parent Network.
For more information on Diversity, Equity and Inclusion please click here: Creating Inclusion Together at NTT DATA UK | NTT DATA ( we'll offer you:**
We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options.
You can find more information about NTT DATA UK & Ireland here: are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are also a proud Disability Confident Committed Employer - we are committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us, during the application process, that they have a disability and meet the minimum requirements for the role. If you require any reasonable adjustments during the recruitment process, please let us know. Join us in building a truly diverse and empowered team.
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Our client, a rapidly expanding technology solutions provider, is looking for a motivated and experienced Technical Support Team Lead to join their team in Glasgow, Scotland, UK . This role offers a hybrid working model, blending office-based collaboration with remote flexibility. You will be responsible for leading and mentoring a team of technical support specialists, ensuring the efficient and effective resolution of customer issues. Your duties will include managing daily operations, developing support processes, training team members, and acting as an escalation point for complex technical challenges. The ideal candidate will possess a strong technical background in IT support, excellent problem-solving skills, and proven leadership capabilities. You will play a crucial role in maintaining high levels of customer satisfaction and contributing to the continuous improvement of our support services.

Key Responsibilities:

• Lead, coach, and motivate a team of technical support specialists to achieve performance targets.
• Oversee daily operations of the technical support department, ensuring timely and high-quality issue resolution.
• Develop, implement, and refine support procedures and best practices.
• Serve as an escalation point for complex technical issues, providing expert troubleshooting and guidance.
• Monitor team performance, conduct regular performance reviews, and identify training needs.
• Manage ticket queues and ensure efficient allocation of resources to meet service level agreements (SLAs).
• Contribute to the knowledge base by creating and updating support documentation and FAQs.
• Identify trends in support requests and provide feedback to product development and engineering teams.
• Ensure a high standard of customer service and customer satisfaction is maintained.
• Collaborate with other departments to resolve customer issues and improve overall service delivery.
• Assist in the recruitment and onboarding of new technical support team members.
• Champion a positive and supportive team environment.

Qualifications:

• Proven experience (3+ years) in a technical support role, with at least 1 year in a team lead or supervisory capacity.
• Strong understanding of IT infrastructure, including hardware, software, networking, and operating systems.
• Experience with helpdesk ticketing systems (e.g., Zendesk, ServiceNow).
• Excellent troubleshooting and problem-solving skills.
• Strong leadership, mentoring, and communication skills.
• Ability to work effectively in a hybrid work environment.
• Certifications such as CompTIA A+, Network+, or Microsoft certifications are desirable.
• Customer-focused attitude with a passion for delivering excellent service.
• Ability to manage multiple priorities and work under pressure.

This is an excellent opportunity for an experienced IT professional to take on a leadership role and contribute to the success of a growing company in Glasgow, Scotland, UK .