49 Service Providers jobs in Slough Green

• Job Title: Client Services Associate
• Hours: 38hrs - Monday to Friday 09:00-17:30 & Weekends 1 in 3 10:00-19:00
• Location: Eastbourne
  Salary: 24k-30k
• Work Type: Permanent

HRGO Recruitment are seeking a proactive and dedicated Client Services Associate to join our client's UK-based online auction team. The ideal candidate will possess strong communication skills, admin experience, and proficiency in Microsoft Office. You will play a crucial role in ensuring high levels of client satisfaction by delivering outstanding customer service.

Key Responsibilities:

• Respond efficiently to client inquiries via phone, email, and in-person interactions.
• Maintain and update client records using Microsoft Office and internal databases.
• Provide administrative support to the team, including scheduling, data entry, and reporting.
• Collaborate with other departments to address and resolve client issues promptly and effectively.
• Continuously seek opportunities to enhance the client experience.

Requirements:

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Previous experience in an Customer Services is required.
• Ability to communicate effectively and professionally.
• Excellent organisational and multitasking abilities.
• Detail-oriented with strong problem-solving skills.
• Ability to work independently and as part of a team in a fast-paced environment.

Benefits:

• Competitive salary with progression opportunities
• Office based in town centre with easy access to train lines
• Large social committee
• Games room with free snacks and drinks
• Casual dress
• Large friendly team
• Bright and open working spaces

if you are interested in this exciting opportunity, please click 'APPLY NOW' and a consultant from our Eastbourne team will be in contact.

Position: Technical Support Engineer
Job ID: 2394/4
Location: Redhill
Benefits: Plus 4 on 4 off shift allowance (12 hour shifts)
Type: Permanent 

HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Maritime Shipping, Energy and Subsea sectors – visit: (url removed) for a list of our vacancies. We have a number of permanent and contract vacancies for multiple businesses across the UK and overseas.

The below job description will outline this position of: Technical Support Engineer 

Typically, this person will act as a proactive Shift Engineer in a global Technical Support team, assisting in mentoring and guiding 1st and 2nd line support teams to ensure quick and effective resolution of customer queries. Supporting the Team Lead and play a key role in delivering 24/7 service to the client.

HSB Technical’s client is an established and well-regarded business entity.

Duties and responsibilities of the Technical Support Engineer:

• Strong commercial awareness with the ability to work independently and take initiative.
li>Eager to continuously learn and support new systems and services.
• Quick to absorb technical knowledge, troubleshoot issues, and clearly explain product functionality over the phone.
• Excellent customer service skills, with confidence in both phone and face-to-face interactions.  
li>Determining priorities in an environment where customer demand varies constantly.
• Keeping up to date with product knowledge, technical and regulatory changes
• Managing other Shift workers

Qualifications and requirements for the Technical Support Engineer:

• Experience in Customer Service and Network Operations
• Technical Engineering background
• Familiarity with MOD systems and equipment support
• Hands-on experience with Inmarsat and/or VSAT systems
• Knowledge of customer equipment and systems, including: Maritime satellite equipment (Inmarsat), VSAT systems (Intellian, Seatel, T&T), Land mobile systems (BGAN, Iridium, Thuraya, GX), IP networking (e.g., CCNA, JNCIA)                

This vacancy is being advertised by HSB Technical Ltd who have been appointed to act as a recruitment partner for this role.
 

• Technical Support Engineer (NOC)
• Redhill, Surrey (24/7 shift rota role)
• Must be eligible for SC Clearance
• Up to c32,000 per year + 3.5K (Shift-Allowance)
• 25 days holiday plus bank holidays, Bonus, Pension, Life Insurance, Private Medical Insurance, etc.

Skills and Experience:

• Possess a keen commercial awareness with ability to work on own initiative and unsupervised.
• To be a key element of Technical Support as part of a global team. Assisting in the training, mentoring for the shift, aiding the Team Lead in directing the 1st and 2nd line support teams in dealing with customer queries quickly and effectively
• To be a committed and pro-active Shift Engineer within the Support Team delivering service for my clients global customer base across the complete technical portfolio, 24 hours/365 days a year
• Ability and willingness to continuously learn and support new systems and services
• Ability to absorb and quickly gain and retain knowledge of products and services offered by the client and to fault find and explain over the telephone how products work
• Excellent customer service skills and ability to interact with customers both on the phone and in meetings
• Customer service / Network operations / Technical engineering experience
• Previous experience working with the MOD is desirable
• Inmarsat and/or VSAT operational, service or technical experience
• In-depth technical knowledge of at least some of the following customer equipment or management system such as Starlink VSAT and Inmarsat is desirable
• Practical experience of IP networking (CCNA/JNCIA etc.) is highly desirable

The Opportunity:

My client are a communications company and they are currently looking for a Technical Support Engineer to work within their Network Operations team.

This role is a shift based role and will consist of 12 hour shifts on a 4 on 4 off shift rota basis so you must be willing to work shifts.

In this role you will provide first class Customer Service and Technical Support covering both network infrastructure and customer facing equipment and you will also be covering IT, Networks, Firewalls, Satellite antenna systems and web traffic filtering rules.

You will also monitor, operate and maintain the internal systems and databases within the Global Customer Support Centre, ensuring proactive management of process and procedures for the benefit of other team members and our customers.

Please call and speak to John here at ISR to learn more about our exciting client based in Surrey and their ongoing growth plans?

THE CHANNEL RECRUITER LIMITED

Company Registration No. (phone number removed)   email : (url removed)    phone : +44 (0) (phone number removed)    (url removed)

MASTER JOB ADVERT

JOB TITLE : 1st Line Technical Support Specialist

SALARY: £27000 – Plus 15% Shift Uplift

Do you have customer service experience within a helpdesk environment and love solving IT issues? Are you currently a 1st Line Technical Support Specialist but can deal with 2nd line queries quite easily? Do you thrive on delivering results and love fixing problems?

If so, we may have the role for you!

Due to new contract wins, my client, a trailblazing Tier 1 MSP are currently looking for a 1st Line Technical Support Engineer to come and join them. You will be the first point of contact for customers with IT related issues and receive these through their ticket system, calls or emails.

LOCATION : Hybrid – 4 days remote / one day office – Surrey JOB SPECIFICATION: 1st Line Technical Support Engineer

• Sitting within the helpdesk team within their surrey offices (Tuesday only), you’ll be first point of contact for our customers
• Logging all technical related incidents and requests (either by phone or email), resolving them to your best ability in accordance with our service level agreements
• Take full ownership of tickets to ensure that customers have a consistent line of communication with any queries
  • Act as a ‘service representative’ for appointed service(s), in taking responsibility for maximising technical analysts and L1 Technical analysts’ ability to resolve incidents and requests

REQUIREMENTS: 1st Line Technical Support Specialist

• Approximately 1 years’ experience in an IT support or similar technical role, specifically on a helpdesk
• Good Network knowledge
• Good knowledge of M365, Azure
• Good knowledge of VLANs, Wi-fi, firewalls, routers & switches
• Great customer experience and comfortable to be on the phone
• Shift pattern – 4 days on / 4 days off

KEYWORDS : 1st Line IT Support, 1st Line, 1st Line Helpdesk, 1st Line Technical Support, Technical Analyst, 1st Level, Level 1 Technical Analyst, Helpdesk, Networks, Switches, Routers, VLAN, WIFI, Firewalls, Level 1 Support Engineer, 1st Line Support Engineer

• Provide advanced technical support to customers via phone, email, and chat.
  
• Troubleshoot and resolve complex software and hardware issues.
  
• Diagnose and identify root causes of technical problems.
  
• Guide users through step-by-step solutions and best practices.
  
• Escalate unresolved issues to higher-level support or development teams.
  
• Create and maintain technical documentation, FAQs, and knowledge base articles.
  
• Proactively identify potential issues and suggest preventative measures.
  
• Assist in the testing and deployment of new software updates and patches.
  
• Monitor system performance and troubleshoot any anomalies.
  
• Provide training and mentorship to junior support staff.
  
• Analyze support trends and provide feedback to improve product functionality.
  
• Ensure customer satisfaction by providing timely and effective resolutions.

• Proven experience as a Technical Support Engineer or in a similar IT support role.
  
• Strong knowledge of operating systems (Windows, macOS, Linux) and common software applications.
  
• Experience with network troubleshooting and protocols.
  
• Proficiency in diagnostic tools and remote support software.
  
• Excellent problem-solving and analytical skills.
  
• Exceptional customer service and communication skills.
  
• Ability to explain technical concepts clearly to non-technical users.
  
• Relevant IT certifications (e.g., CompTIA A+, Network+, ITIL) are a strong asset.
  
• Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.

JOB TITLE : 2nd Line Technical Support Engineer

SALARY: £30,000 to £34,000 per annum

Do you have customer service experience within a helpdesk environment and love solving IT issues? Are you currently a 2nd Line Support Engineer but dealing with 2nd line queries quite easily? Do you thrive on delivering results and love fixing problems?

If so, we may have the role for you!

Due to new contract wins, my client, a trailblazing MSP are currently looking for a 2nd Line Support Engineer to come and join us at there site in Surrey. You will be the first point of contact for customers with IT related issues and receive these through our ticket system, calls or emails.

LOCATION : London / Surrey (SW) border

JOB SPECIFICATION: 2nd Line Support Engineer

• Sitting within the helpdesk team within there surrey offices, you’ll be first point of contact for our customers
• Logging all technical related incidents and requests (either by phone or email), resolving them to your best ability in accordance with our service level agreements
• Take full ownership of tickets to ensure that customers have a consistent line of communication with any queries
  • Act as a ‘service representative’ for appointed service(s), in particular taking responsibility for maximising technical analysts and L2 Technical analysts’ ability to resolve incidents and requests

REQUIREMENTS: 2nd Line Support Engineer

• Approximately 2 -3 years’ experience in an IT support or similar technical role, specifically on a helpdesk
• Good Network knowledge
• Good knowledge of VLANs, Wi-fi and firewalls
• Great customer experience and comfortable to be on the phone
• Enhanced DBS will be obtained and is required

KEYWORDS : 2nd Line IT Support, 2nd Line, 2nd Line Helpdesk, 2nd Line Technical Support, Technical Analyst, 2nd Level, Level 2 Technical Analyst, Helpdesk, VLAN, WIFI, Firewalls, Level 2 Support Engineer, 2nd Line Support Engineer