45,432 Service Roles jobs in the United Kingdom

The opportunity

We have an opportunity for a talented Customer Service Associate to join us on the exciting and rewarding path we are taking here at Castle Trust Bank. Having become a fully authorised bank in 2020, we pride ourselves in being a fintech challenger bank, providing specialist property mortgages, retail finance lending and savings accounts to a variety of customers.

Joining our central contact centre, you will play a key role in supporting our customers by providing them with exceptional service when they call in by telephone or email us with their queries. You will receive training on two of our business lines – Savings and Omni Capital Retail Finance. 

Our Savings customers might be calling to find out more about our products and to better understand our online services. They might be calling to open a new account or requiring help and support with an existing account, you will be ensuring their queries are answered effectively whilst always maintaining a positive Castle Trust Bank brand.

Omni Capital, our retail finance division, partners with retailers nationwide to provide their customers with credit solutions, that allow them to spread the cost of their purchases. You will be responsible for dealing with a variety of customer queries about their account status and balance, through to if they are having difficulty in making payments. Whilst every customer is unique, the types of queries you will be dealing with each day will soon become familiar to you.

We also manage customer contact through email and messages sent through our online portal so your written output needs to be of a high standard.

This is a full-time role based from our Basingstoke office, hours are Monday to Friday 09:00 to 17:30. Start date expected to be September 2025.

What we are looking for in you….

What is important to us is that you have proven experience working in a customer service setting dealing with customers in a telephony environment and used to taking a volume of calls every day. If you have previous experience in financial services then this would be an advantage, however this can be taught. What is more important is that you have a positive attitude with a passion for supporting and helping people and delivering a first-class customer experience. You will need to be confident in using computer systems, however training will be provided in terms of the specific systems that we use.

What is equally important is that you are self-motivated whilst being comfortable working well as part of a team with the ability to pay meticulous attention to detail. The role is varied; therefore, you will need to be comfortable in prioritising your tasks effectively and completing them proactively. Our environment is constantly evolving; therefore, it is also important that you are comfortable with adapting to change. You will need to be confident working with various computer systems; therefore, it is desired that you have a good understanding of Microsoft Office products.

What’s in it for you…

As well as a competitive salary (starting at £24,500 per annum, rising to £26,500 once competent in role), we offer an annual performance related bonus (up to 10% of base salary) based on individual and company performance. In addition, a generous contributory pension scheme through Hargreaves Lansdown, life assurance, 25 days annual leave (plus bank holidays on top) with the option to buy/sell up to 5 additional days (terms apply). In addition, you will receive an extra day paid annual leave for Volunteering. 

Wellbeing is also high on our agenda, and we offer healthcare benefits through Equipsme. In addition, all colleagues have free access to Lifeworks EAP to support their health and wellbeing. We also offer free eye test vouchers and discounted gym membership, and if that’s not enough, we also offer season ticket travel loans (if applicable).

Recruitment process

1) Initial call with HR to discuss your application

2) Interview with the hiring team at our Basingstoke office

Caught your attention?  If so, we’d love to talk to you and tell you more about what it’s like to work at Castle Trust Bank – The Place To Work! 

Castle Trust Bank is an equal opportunity employer where we celebrate diversity and are committed to creating an inclusive environment for all our colleagues to thrive. We welcome applications from all and will not discriminate against any status/characteristic protected by law and will always base our decisions on merit.

We are proud to support people with disabilities and are committed to be a Disability Confident employer. If you are a person with a disability and meet the minimum criteria for the role you will be offered an interview. Should you require any reasonable adjustment to support you in your application for one of our opportunities, please contact 

Check out our careers page:     

Client Services Manager

Location Ledbury

Fantastic Opportunity

Are you an experienced Client Services professional with a passion for people, sales, and relationship building? This is an exciting opportunity to join a leading care home in Ledbury as Client Services Manager , where you will play a key role in shaping the success and reputation of the Home.

The Role
As Client Services Manager, you will be responsible for driving occupancy through effective sales, marketing, and business development activities. You’ll be the first point of contact for prospective residents and their families, supporting them through the journey from enquiry to move-in, while ensuring exceptional service and care.

Your duties will include:

• Managing and progressing all new and ongoing enquiries to admission.
• Building strong relationships with prospective residents, families, and local referral partners.
• Leading external business development and networking activity to generate referrals.
• Managing the Home’s presentation standards, marketing events, and promotional activities.
• Supporting the Home Manager and senior team to achieve budgeted occupancy levels.
• Representing the Home at community and professional networking events.

About You
We’re looking for someone with:

• Strong consultative sales or customer relationship management experience.
• Excellent communication and presentation skills.
• Confidence in business development and networking.
• Organisational skills and attention to detail.
• The ability to work independently while being a visible and professional ambassador for the Home.
• Proficiency in Microsoft Office and the ability to use CRM systems.

Experience in healthcare, or related industries would be advantageous, but applications are also welcomed from candidates with a strong customer service or sales background.

What’s on Offer

• A fantastic opportunity to make a real difference in people’s lives.
• A rewarding role where no two days are the same.
• Competitive salary and benefits package.
• Supportive working environment with opportunities for professional growth.

Please send your cv in confidence to (url removed)

COM1

Client Services Representative - New Role

Do you have great face to face people skills, maybe hospitality or beauty or recruitment, estsate agency or lettings, maybe you have worked in a garden centre as a supervisor , what ever your background if you have face to face customer service and sales experience we are open to looking at your CV

We are recruiting for a Client Services Representative role to support a business centre and help drive new business . This is a varied and dynamic position combining front-of-house reception, customer service, administration, operational support, and some sales activity.

Location: Wotton-Under-Edge
Salary: 27,000

The Role

• Welcome and assist visitors, tenants, and clients.
• Manage reception, communal areas, and meeting rooms to a high standard.
• Support management with day-to-day operations and administration.
• Handle bookings, catering, and other services, ensuring smooth delivery and accurate records.
• Liaise with suppliers, contractors, and service providers as required.
• Assist with enquiries, renewals, and maintaining occupancy levels.
• Contact leads and existing clients by phone, including some cold calling, to support sales and occupancy growth.
• Provide reports and support initiatives to improve services and revenue.

About You

• Professional, friendly, and confident with excellent communication skills.
• Strong organisational skills with the ability to multitask.
• Attention to detail and high standards of presentation.
• Customer-focused with a proactive, positive approach.
• Comfortable using IT systems and performing administrative tasks.
• Reliable, punctual, and motivated.
• Full UK driving licence required.

What We Offer

• Salary of 27,000 per year.
• Free parking on site.
• Private healthcare and life assurance.
• 25 days annual leave plus bank holidays.
• Monday to Friday, 08:30-17:00.
• A professional and supportive working environment.
• A varied role with opportunities to develop skills in customer service, administration, operations, and sales.

Client Services Manager

Reporting into the Director of Strategic Accounts

Flexible on location (Frequent travel is required for the position, with local office attendance)

About Experis

Experis is a global leader in IT professional resourcing and managed services. We empower organizations across the full lifecycle of technology adoption, providing flexible solutions that adapt to evolving technologies and skill demands. As part of the ManpowerGroup family of brands, we connect top talent with leading companies to drive business success.

As an Experis Client Services Manager, you will have:

A solution-oriented mindset with a passion for uncovering client challenges and packaging services that deliver measurable results. The drive to own your pipeline, combined with the resilience and energy to maintain high activity levels, will be key to your success. We also expect you to have outstanding communication skills, whether engaging senior decision-makers in target accounts or managing commercial negotiations that build long-term client partnerships.

• You will be commercially confident, with the ability to discuss product solutions with clients - with experience in payroll solutions, MSP frameworks, and associated digital or Tech-enabled services.
• A working understanding of resourcing and service delivery models is advantageous, as is familiarity with HR services such as direct recruitment and staffing.
• The ability to effectively manage both commercial and technical stakeholders will be essential to success in this role.

Key Responsibilities

• New business generation
• Identify, target, and engage prospects within your industry focus.
• Generate leads through proactive outbound activity, including calls, digital outreach.
• Secure and prepare high-quality client meetings.

Solution-led client engagement

• Conduct needs analysis to uncover client challenges and priorities.
• Apply challenger sales and solution selling methodologies.
• Position primary Experis products (xxx-MSP, PSL, Payroll) and cross-sell the Experis list of services.

Sales execution & pipeline management

• Build and maintain a healthy pipeline, while also managing your pipeline hygiene.
• Manage deals through all sales stages to close.
• Collaborate with technical SMEs and support teams.

Collaboration & market insight

• Understand and utilise the value of data led sales targeting (either self-generated or received)
• Share market intelligence and competitor insights.
• Work with Brand Services to drive a targeted GTM strategy (Marketing, Operations, Candidate Communities).

Experience/Skills Required

• B2B new business sales (hunter role).
• Proven record in achieving/exceeding sales targets.
• Experience selling MSP/PSL/payroll or recruitment services.
• Strong commercial management skills.
• High-energy, self-motivated, and KPI-driven.
• Stakeholder mapping skills; confident at engaging senior decision-makers.
• Strong CRM hygiene behaviours.
• Excellent proficiency in English (working language).

Preferred

• Knowledge of tech-enabled market.
• Understanding of HR services such as direct recruitment and staffing solutions.
• Familiarity with digital or Tech-enabled service delivery models.
• Experience negotiating with technical as well as commercial stakeholders.

At ManpowerGroup we're a global leader in workforce solutions, empowering our people every day to discover their personal best. Our services enable our clients to win in the changing world of work and we connect more than 600,000 people every day to meaningful work across a wide range of skills and industries helping to power the success of clients around the world.

We are committed to promoting a diverse and inclusive community - a place where we can all be ourselves and succeed on merit. In line with our Diversity and Inclusion policy, we welcome applications from all suitably qualified or experienced people regardless of age, gender, ethnicity, sexual orientation or disability. ManpowerGroup is a Disability Confident Employer and we're happy to talk about flexible working.