1,360 Service Sector jobs in the United Kingdom

Responsibilities:

To manage and maintain the day-to-day PPMs, reactive/responsive maintenance workflows using Business applications for all related contracts to an effective and efficient manner. The Contracts are through clients such as Local Government, NHS Clients and National 3rd party Facility Management Companies.

This is a temporary, full time employed position for a professional, confident, and motivated individual.

Main Duties

1. PPM/ PPM remedials/Reactive Tasks

1.1 To support the Business with ensuring that all work activity is carried out in in line with KPIs and all remedial works are chased and completed in a timely manner.

1.2 Ensure that all documents relating to PPM/ PPM remedials/Reactive Tasks are uploads onto the relevant systems (CAFM)

2. Operational Focus

2.1 Manage and book in client jobs raised via Mailbox, Portals and verbally

2.2 Schedule correct labour to complete PPM jobs onto PDA system for engineers

2.3 Schedule correct labour to complete reactive jobs onto PDA system for engineers

2.4 Manage workloads proactively to ensure KPIs and efficiencies are always maintained

2.5 Order materials for site delivery as required

2.6 Actively, monitor the response from the PDA and come up with solutions on how to aid and support the field engineers, but also facilitate in engineers completing timely and comprehensive job reports in a timely and correct manner

2.7 Build relationships with new and existing clients. Help solve any Client issues that arise

2.8 Ensure key information is recorded on our shared drive

2.9 Manage engineers’ diaries to include all types of absence and timekeeping

2.10 Complete reporting requirements for clients on a weekly and monthly basis and or as required

2.11 To be proactive at all times to seek improvements with work activity

3. Personnel Specification:

3.1 PPM/Reactive/CAFM experience essential

3.2 Ideally, with similar role experience, whether working for a contractor or local

authority, housing association or facilities management company.

3.3 Great customer service

3.4 Able to build rapport

3.5 Confident under pressure

3.6 Impeccable organisational skills

3.7 Remain calm at all times, with ability to prioritise effectively

3.8 Great attention to detail, especially when working with numbers

3.9 Advanced knowledge of Word, Excel and other database applications

Job holders are expected to have;

Ø Education to GCSE or O’ level

Ø Excellent working knowledge of all Microsoft office applications

Ø Experience with the Business administration

Ø Experience with document control

Ø Demonstrate ability to work on own initiative and adopt a pre-active approach

Job holders Competencies;

Ø Have Commercial awareness and understanding of the need to adhere to processes and work schedules in order to maximise revenue

Ø Experience with handling calls from housing residents in a courteous and professional manner

Ø Problem solver with a dynamic and proactive approach to finding effective solutions

Ø Proven people management experience ideally within the Construction or Mechanical Engineering environments in both the Private and Public Sectors

Ø Communicates clearly and concisely at all levels using various methods of communication

Ø Be a strong team player and have the ability to work successfully as an individual or as a team member to obtain effective outcomes

Ø Have the ability to multitask when working to deadlines and in a pressurised environment

Ø Have strong organisational skills

Ø Safety and Quality driven

BENEFITS:

- 28 Days paid holiday inc bank holidays

- Workplace pension scheme

- Training in all technologies/systems installed

The role will require a 42.5hrs working week Mon-Fri exclusive of 30 min meal break. The work pattern will vary, either 7am – 4pm or 8am - 5pm inclusive.

• Immediate starts available (subject to successfulapplication process)
• Competitive salary (DoE, in the range of 26k - 28k p.a)
• Onsite parking at the office
• Full-time role
• Working for a company that has a strong focus on helping the local community - charity events, sponsorship programmes, pro-actively work with local apprenticeship programmes and sports clubs, outdoor team activities, volunteering days etc.
• Training and progression available (if desired)

• Working with your team of onsite engineers to ensure effective timekeeping and scheduling
• Being a welcoming and approachable point of contact for customers and internal staff
• Managing telephone and email enquiries with effective and polite communication
• Relaying information to the correct departments in a polite and time-efficient manner
• Serve as a point of contact for incoming queries, by either directly offering support or working closely with other members of the team to solve issues
• Working with theComputer-Aided Facility Management (CAFM) software to efficiently help engineers with their call-outs and scheduling
• Monitor CAFM data entries to ensure accurate administration and maintain strong customer-service levels

• Experience working in an administrative role
• Experience working within the Engineering sector is desirable, but not essential
• Strong customer-service skills
• Excellent communication skills
• Excellent timekeeping skills, with the ability to work to deadlines when required
• Strong computer literacy including Microsoft Office, and ideally CAFM systems

Leading Facilities Management and Construction company delivering high-quality services across commercial, industrial, and public sector projectsseeka skilled and proactiveHelpdesk Advisor to support theirinternal teams and ensure the smooth operation across multiple job sites and offices.

You will serveas the first point of contact for internal and external usersseeking technical assistance. You will be responsible for managing help desk processess including scheduling andresolvingissues to conclusionincluding those on construction sites

You will ideally have:

• Proven experience in a Help Desk or Support role .

• Strong knowledge of Windows OS, Microsoft 365

• Experience supporting remote and field-based users.

• Excellent troubleshooting and problem-solving skills.

• Strong organizational and communication abilities.

• Ability to work independently and prioritize tasks effectively.

• Experience in the construction or facilities management industry (ideally but not essential)

Monday to Friday 8am to 5pm - I hrlunch

Help-desk Administrator Required

Job Type: Temp - Perm

Start date: Immediate/Notice period

Location: Salford

Salary: 25,500 - 26,000

JOB DESCRIPTION:

An exciting opportunity for a Help-desk operator in Salford. Our client is looking for an experienced, fast paced, and hardworking Help-desk operator to join their team, with an immediate start. This is a temp - perm position.

Working hours

Monday to Friday

8:30am - 5pm.

Daily responsibilities will include:

• Achieve Key Performance Indicators (KPI's) related to customer service, client knowledge, system knowledge and attendance as captured in the operator balanced scorecard
• Provide accurate records of all the details of each Service request into the appropriate systems
• Provide a level of customer service which meets or exceeds the service commitment
• Accurately record details of all Service Requests
• Exhibit clear and professional behaviour when communicating via telephone or mail
• To achieve a high degree of customer and supplier satisfaction

Requirements for the role:

• Customer Service/Helpdesk experience
• Good Communication
• Knowledge of computer databases and their applications
• Planning and Organising
• Analytical Thinking

If you are interested in the role, please send your CV or call Jess on (phone number removed)

Newport | Competitive salary | 8.30am - 5pm | Monday to Friday | Temporary - Permanent

Acorn by Synergie is partnering with a national construction contractor to recruit an experienced Help Desk Administrator in Newport. This well-established company, located close to the city centre, offers opportunities for career growth within the business.

The role involves providing excellent customer service, supporting engineers and subcontractors, and ensuring accurate reporting and service delivery.

• Schedule engineers and manage dispatch.
• Provide a friendly and professional point of contact for customer queries and concerns.
• Handle incoming and outgoing calls as required.
• Log calls into the CAFM system and allocate to engineers or subcontractors.
• Close calls on the CAFM system, updating clients on progress or confirming completion.
• Raise purchase invoices for materials and purchase orders for subcontractors.
• Liaise with contract staff and subcontractors to ensure timely return of required information.
• Respond to queries, amend data and re-issue tasks as necessary.
• Work with the Contract Manager to improve service quality and reporting processes.
• Monitor CAFM (Job Logic) data to ensure work orders are correctly created, assigned, prioritised and categorised in line with KPIs and SLAs.

• Previous experience working on a help desk.
• Experience in engineer scheduling or dispatch.
• Strong administration skills.
• Experience in a customer-facing role.
• Good timekeeping.
• Proficiency in basic Microsoft Office packages.

• Full-time role with stable hours.
• Opportunity to move from temporary to permanent employment.
• Career progression within a well-established construction business.
• Supportive team environment.

• Monday to Friday, 8.30am - 5pm.

Apply online with your CV attached, or call our construction team at Acorn by Synergie.

Acorn by Synergie acts as an employment business for the supply of temporary workers.

We're seeking a proactive and customer-focused FM Helpdesk Administrator to join a dynamic facilities management team. This role suits someone who thrives in a fast-paced environment, enjoys solving problems, and takes pride in delivering excellent service. You'll be the first point of contact for clients, ensuring their maintenance needs are met efficiently and professionally.

• Act as the first line of support for client enquiries, ensuring a professional and empathetic approach

• Log and manage all incoming requests via phone and email using our CAFM system

• Provide timely updates to clients on reactive and planned works

• Monitor service level agreements (SLAs) and escalate issues when necessary

• Schedule and coordinate reactive and planned maintenance activities

• Liaise with engineers and subcontractors to ensure prompt job completion

• Maintain accurate job records with real-time updates in the CAFM system

• Track outstanding jobs and proactively communicate with stakeholders

• Ensure client and job data is consistently accurate and up-to-date

• Generate reports on job progress, SLA performance, and customer satisfaction

• Support compliance documentation and service report administration

• Contribute to system improvements and assist with CAFM enhancements

• Work closely with operations teams to uphold service delivery standards

• Share insights and best practices during team meetings

• Provide support during peak periods to maintain continuity

• Mentor new team members on helpdesk procedures and CAFM usage

• Experience in a busy FM helpdesk environment

• Familiarity with CAFM systems

• Strong communication and customer service skills

• Excellent organisational and multitasking abilities

• Proficiency in Microsoft Office (Teams, Word, Excel, Outlook)

• A flexible, adaptable approach to changing priorities

• A collaborative mindset with a drive for continuous improvement

This is more than just a helpdesk role-it's an opportunity to be part of a team that values initiative, collaboration, and service excellence. You'll play a key role in keeping facilities running smoothly and clients satisfied.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Helpdesk Administrator

Location: Woodley

Salary: £40,000

About the Role

We’re looking for a friendly, organised, and proactive Helpdesk & Contract Administrator with experience in a facilities management environment. You’ll be the first point of contact for customers, handling queries by phone or email and ensuring issues are resolved efficiently. You’ll also support contract managers with administrative tasks, including updating systems, assigning tasks to engineers and subcontractors, producing reports, and ensuring all work is completed on time and in line with contract requirements.

Helpdesk & Contract Administrator Responsibilities:

• Act as the first point of contact for customers, providing excellent service.
• Log, track, and assign jobs using CAFM, ODOO, or similar facilities management systems.
• Liaise with internal teams, subcontractors, and managers to ensure work is completed to SLA standards.
• Produce and maintain reports, records, and contract documentation.
• Monitor work orders to ensure tasks are prioritised and completed according to KPIs.
• Support contract managers with day-to-day administration and process improvement.

Helpdesk & Contract Administrator Requirements:

• Previous experience within a facilities management or similar environment.
• Strong customer service and communication skills.
• Excellent organisational skills and attention to detail.
• Ability to manage multiple tasks under pressure and take ownership of problems.
• Experience with administrative systems or databases (CAFM, ODOO, or similar).
• Proactive, self-motivated, and professional attitude.

Why This Role?

• Opportunities to develop your skills and progress within the business.
• Work in a dynamic, supportive, and professional environment.
• Be central to ensuring excellent service and smooth contract management within facilities management.

To be considered:

Please either apply online or email me directly at For further information, please call me on / . By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only.