44,880 Service Sector jobs in the United Kingdom
Help desk Administrator
Posted 6 days ago
Job Viewed
Job Description
Berry Recruitment have a new exciting opportunity for a Help desk Administrator for a busy client based in King's Lynn.
The Role:
You will be responsible for assisting the help desk team that manage an active diary of growing teams that consists of engineers, electricians, general maintenance and project engineers.
You'll need to be proactive and ready to solve problems with the help of the team and you will also be responsible for ensuring that engineers have a full but manageable workload.
You will be required to have good organisational skills, have good IT skills and excellent customer service skills.
Duties required include:
- Diary Management & Logistics of Engineers
- Procurement of Parts for Jobs
- Quotations
- Call Handling
- Emails
- Offering Updates of Appointments to Customers and Managing these Processes
Pay: 23,500.00-26,000.00 per year
Previous experience within Administration and working within an Administration environment is required.
For further information, please contact Lauren at Berry Recruitment, King's Lynn.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
Help Desk Manager
Posted 7 days ago
Job Viewed
Job Description
Help Desk Manager
Northampton - Hybrid - 3 days a week
50,000 - 55,000 / 6 Month FTC
Our client is a market leading digital brand, reshaping the industry through innovation and digital transformation. They are seeking a Help Desk Manager to oversee 1st and 2nd line support, manage escalations, and ensure seamless knowledge transfer and service readiness.
You'll need to be from a helpdesk management background with proven experience in service transitions, ITIL frameworks, and stakeholder engagement. Having experience on transitioning IT support services is a bonus.
We're looking for candidates who possess the following:
- Proven experience working as a Help Desk Manager
- Strong knowledge of ITIL and ITSM best practice
- Experience of migrating a help desk is a bonus
If the above sounds of interest please apply for more information
Help Desk Coordinator
Posted 15 days ago
Job Viewed
Job Description
Job description
As a Helpdesk Coordinator, you will be the first point of contact for incoming service requests, ensuring jobs are efficiently assigned and completed within SLA timeframes. This role requires strong organisational skills and a commitment to delivering high-quality service within our Hard Facilities Management Contract.
Key Responsibilities
- Serve as the initial contact for service requests via phone and email.
- Use GTR Asset Pro to manage job assignments and ensure timely completion.
- Dispatch calls to engineers or subcontractors based on skills, location, and service requirements.
- Prioritise urgent tasks and coordinate resources to address immediate needs.
- Support operative and subcontractor coordination for efficient service delivery.
- Attend training and health & safety courses as directed.
Qualifications and Experience
- GCSEs or equivalent (Grade C or above in English and Maths).
- Proven experience in Facilities Management within an administrative or helpdesk role.
- Strong knowledge of CAFM systems, or CRM
- Proficiency in MS Office, including Excel and Outlook.
- Must have a driving licence
Skills and Attributes
- Excellent planning, organisation, and prioritisation skills.
- Strong communication skills and a professional telephone manner.
- Enthusiastic, with a willingness to learn and adapt.
Help Desk Manager
Posted 1 day ago
Job Viewed
Job Description
Help Desk Manager
Northampton - Hybrid - 3 days a week
50,000 - 55,000 / 6 Month FTC
Our client is a market leading digital brand, reshaping the industry through innovation and digital transformation. They are seeking a Help Desk Manager to oversee 1st and 2nd line support, manage escalations, and ensure seamless knowledge transfer and service readiness.
You'll need to be from a helpdesk management background with proven experience in service transitions, ITIL frameworks, and stakeholder engagement. Having experience on transitioning IT support services is a bonus.
We're looking for candidates who possess the following:
- Proven experience working as a Help Desk Manager
- Strong knowledge of ITIL and ITSM best practice
- Experience of migrating a help desk is a bonus
If the above sounds of interest please apply for more information
Help Desk Administrator
Posted 2 days ago
Job Viewed
Job Description
FM Helpdesk Administrator St Albans
Full-Time | Permanent | Facilities Management | £29,000
An exciting opportunity has arisen for a proactive and highly organisedHelpdesk Administrator to join a well-established Facilities Management team based inSt Albans . This role is ideal for someone with strong administrative skills, excellent customer service, and the ability to manage multiple tasks in a fas.
WHJS1_UKTJ
Help Desk and Switchboard Operator
Posted 9 days ago
Job Viewed
Job Description
Are you a customer service professional with a calm and helpful demeanor? Randstad is looking for a dedicated Help Desk & Switchboard Operator to join the busy and friendly team at 2Gether Support Solutions. This is a temporary role that offers a unique opportunity to play a key part in the smooth running of hospitals across East Kent.
The Role
As a Help Desk & Switchboard Operator, you will be the first point of contact for staff, patients, and visitors. You'll perform a vital role in providing professional and timely services in a fast-paced hospital environment.
Your responsibilities will include:
Handling Communications: Receiving, directing, and managing all incoming calls, including emergency and alarm calls, in line with NHS policies.
Operating Systems: Managing paging systems, issuing pagers to staff, and maintaining telephone records and on-call rosters.
Providing Support: Receiving help desk calls, dispatching jobs to relevant departments, arranging non-patient transport, and reporting system failures.
Customer Service: Liaising with various hospital departments and providing a helpful and professional service to everyone you interact with.
Important Information
Position: Help Desk and Switchboard Operator
Hourly Rate: 12.60
Contract: 6+ months, with weekly pay through Randstad
Hours: This is a full-time, 24/7 rota , including night and weekend shifts. Flexibility is essential.
Location: East Kent hospitals
About You
We are looking for someone with a flexible and can-do attitude who is committed to providing excellent customer service.
Experience: Previous help desk or switchboard experience is a significant advantage.
Skills: You must have strong communication skills, excellent IT skills (including Microsoft Office), and the ability to learn new systems quickly.
Temperament: You are able to handle emergency and high-pressure situations with a professional and calm approach.
Knowledge: Knowledge of the local area and common medical terminology is a plus.
Transport: Access to your own transport is an advantage due to the location of the hospital.
Why Work with Randstad?
Training & Development: All necessary training will be provided, with opportunities for further development.
Exclusive Benefits: Access to great discounts with top high street retailers and our Employee Assistance Programme.
Career Opportunities: This role provides long-term work opportunities and competitive pay.
If you are a proactive and reliable individual who thrives in a dynamic environment, we encourage you to apply now!
If you are interested please click apply now or call on (phone number removed) and ask for Redhima or email for more information!Randstad Business Support is acting as an Employment Business in relation to this vacancy.
Reception Help Desk Assistant (Weekend) - Durham
Posted 2 days ago
Job Viewed
Job Description
T he Role and Department
As a Department, the Student Enrichment Directorate is striving to play a pivotal role in developing, delivering and transforming a Wider Student Experience that is as impactful as anything in the world. We remain steadfast in our core commitment to accelerating the growth of far-reaching and market-leading programmes across performance , participation and community outreach, whilst fostering a culture that safeguards academic excellence . We are guided by the belief that an investment in the Wider Student Experience is ultimately an investment in the quality of graduates that the University produces and are motivated by the opportunity to engage and inspire the next generation of talent. In doing so, we feel confident that we are making a positive contribution to the development of rounded, global citizens.
The post holder will be responsible for providing reception services and associated administration of the front-desk, including welcome service, professionally greeting users of the building, providing assistance, directions and information.
The post holder will be required to work weekends and evenings. Hours will be allocated as part of a rota but will typically be 8.30-16.30 or 14.20-22.30 during term time and 8.30-16.30 or 10.30-18.30 outside if term. Outside of term the successful candidate will be required to be flexible to cover mid-week evening shifts as and when required. A uniform will be provided.
Who to contact for more information
If you would like to have a chat or ask any questions about the role or if you are struggling to complete the application process, Laura Green () would be happy to speak to you.
Be The First To Know
About the latest Service sector Jobs in United Kingdom !
Temp 3 Months - Help Desk Administrator
Posted 8 days ago
Job Viewed
Job Description
Your new company
You will be joining this organisation's team as a Help Desk Administrator to support one of the members' absence until December.
Work Pattern: Hybrid After training
35hrs a week shifts: 7:00-15:00, 9:00-17:00, 11:00-19:00Temp Duration:
3 months
Your new role
You will be assisting the team with the following administrative duties:
- First point of contact for all customers/teams requiring support to raise a job.
- Oversee day-to-day operations for the estates helpdesk via a bespoke facilities system.
- Analyse system data to track job processes, reports, stats etc.
- Regularly report on the status of jobs to customers, finance and facilities managers.
- Administration work: create orders, close competed work, process invoices and maintain filing system.
What you'll need to succeed
- Strong administrative experience within a help desk role or facilities coordinator position is preferred.
- Ability to be flexible with cover and shift patterns if required.
- Strong customer service background.
- Excellent phone manner.
- Detail orientated.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Service Designer Public Sector
Posted 24 days ago
Job Viewed
Job Description
**About NTT DATA and Tangity**
NTT DATA is a trusted global innovator with over 100,000 professionals in 50+ countries. Headquartered in Tokyo, we bring elements of our Japanese heritage-precision, long-term thinking, and social responsibility-into our UK work. In the UK, we work across telecoms, financial services, manufacturing, and the public sector, delivering end-to-end services from strategy to implementation.
**Tangity** , part of the NTT DATA Design Network, is a global design studio dedicated to humanising complexity. We combine Strategy, Technology, and Design to create meaningful, inclusive, and impactful services that improve lives and systems. Our studios work closely with delivery teams to embed design deeply into every project and across every touchpoint.
**The Role**
As a **Senior Service Designer** at Tangity, you'll operate as a core member of agile, cross-functional teams delivering human-centred, end-to-end service experiences. You'll take ownership of your deliverables, collaborate across disciplines, and contribute to a culture of learning and excellence.
You will lead service design activities with increasing autonomy-from framing challenges and planning research to developing holistic service models. You'll help shape design outcomes that balance user needs, business goals, and technical feasibility. You'll also begin to mentor junior team members, contribute to our internal service design practice, and support the development of our collective craft.
**What you'll be doing:**
+ Scope, plan, and lead service design activities across all phases of design and delivery
+ Conduct mixed-method user research (interviews, contextual inquiries, usability testing, surveys, etc.) to uncover user needs and pain points
+ Map and visualise services across layers (e.g. service blueprints, customer journeys, ecosystem maps, process diagrams) to reveal opportunities and drive alignment
+ Synthesise research insights and identify patterns using frameworks such as Jobs to Be Done, service safaris, personas, and value proposition canvases
+ Facilitate co-creation sessions, ideation workshops, and playback sessions with stakeholders and users
+ Prototype service components and touchpoints (e.g. scripts, flows, mock service experiences) to test desirability and feasibility
+ Translate insights into actionable service improvements, opportunity areas, and design recommendations
+ Communicate complex service concepts and journeys through compelling storytelling and artefacts
+ Embed accessibility and inclusive design principles throughout the service lifecycle
+ Support junior designers with feedback, encouragement, and guidance
+ Contribute to the ongoing development of Tangity's service design practice, methods, and tools
**What experience you'll bring:**
**Core Responsibilities**
+ Independently delivers high-quality design outputs with minimal supervision
+ Participates actively in internal rituals (e.g. stand-ups, critiques, knowledge shares)
+ Helps translate client or user needs into effective, actionable design solutions
+ Begins to mentor or support junior team members with constructive feedback and encouragement
**Expected Behaviours**
+ Takes initiative to complete work independently while knowing when to seek input or support
+ Proactively communicates progress and asks thoughtful questions to deepen understanding
+ Contributes to the quality and pace of the team's delivery, offering ideas and solutions
+ Demonstrates reliability, accountability, and a positive attitude toward challenges
**What We're Looking For**
+ 5+ years of relevant experience in Service Design or a related discipline
+ Strong portfolio demonstrating end-to-end service design capability across sectors or domains
+ Confident in applying human-centred design principles and inclusive design practices
+ Experienced in mapping services, synthesising insights, and facilitating collaborative workshops
+ Proficient in communicating design concepts visually and verbally to stakeholders
+ Familiar with agile environments and working in multidisciplinary product teams
+ Knowledge of accessibility standards (e.g., WCAG) and inclusive design methods
+ Strong written and verbal English communication skills
+ Exposure to Government Digital Service (GDS) and service standards
+ Experience working in or with the UK public sector
+ Familiarity with design systems and integrating service design with digital delivery
+ Degree in Service Design, UX, HCI, or a related discipline
**Who we are:**
We're a business with a global reach that empowers local teams, and we undertake hugely exciting work that is genuinely changing the world. Our advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues, and clients, on exciting projects.
Our inclusive work environment prioritises mutual respect, accountability, and continuous learning for all our people. This approach fosters collaboration, well-being, growth, and agility, leading to a more diverse, innovative, and competitive organisation. We are also proud to share that we have a range of Inclusion Networks such as: the Women's Business Network, Cultural and Ethnicity Network, LGBTQ+ & Allies Network, Neurodiversity Network and the Parent Network.
For more information on Diversity, Equity and Inclusion please click here: Creating Inclusion Together at NTT DATA UK | NTT DATA ( we'll offer you:**
We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options.
You can find more information about NTT DATA UK & Ireland here: are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are also a proud Disability Confident Committed Employer - we are committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us, during the application process, that they have a disability and meet the minimum requirements for the role. If you require any reasonable adjustments during the recruitment process, please let us know. Join us in building a truly diverse and empowered team.
Back to search Email to a friend Apply now
Senior Service Designer - Public Sector
Posted today
Job Viewed
Job Description
Senior Service Designer – Public Sector
Location: London (Hybrid)
Salary: Up to £75,000
Clearance: Must currently hold or have previously held SC clearance
Eligibility: Must have lived in the UK continuously for the past 5 years (no absences over 3 months)
The Opportunity
A leading design consultancy is seeking a Senior Service Designer to join a multidisciplinary team delivering impactful, human-centred services for the UK public sector. This is a chance to work on meaningful projects that improve lives and systems, while contributing to a growing design practice.
What You’ll Do
- Lead service design activities across discovery, alpha, beta, and live phases
- Conduct user research and map service journeys, ecosystems, and processes
- Facilitate co-creation workshops and stakeholder engagement sessions
- Prototype service components and test with users to validate ideas
- Translate insights into actionable service improvements and design recommendations
- Mentor junior designers and contribute to internal design capability building
What You’ll Bring
- 5+ years of experience in service design or a related discipline
- Strong portfolio showcasing end-to-end service design work
- Experience working in or with the UK public sector
- Familiarity with GDS standards and inclusive design practices
- Skilled in research, synthesis, facilitation, and visual communication
- Comfortable working in agile, cross-functional teams
Why Apply?
You’ll join a collaborative, inclusive environment that values continuous learning, well-being, and innovation. The organisation offers flexible working, tailored benefits, and a strong commitment to diversity, equity, and inclusion.
Apply Now
If you meet the clearance and residency requirements and are passionate about designing services that matter, we’d love to hear from you.
Please note: All applicants must have an updated portfolio.
Contact Anna-Jane Murphy to learn more about the role!
AMC/AJM/SSDTP