Customer Service

Manchester, North West £25000 - £27000 Annually JS3 Recruitment Ltd

Posted 4 days ago

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Job Description

permanent

Our client are looking for a positive, friendly and proactive individual to join their Customer Service team their Manchester office. You will be the first point of contact for customers via telephone, assisting with customer queries while maintaining the exceptionally high level of service they provide.

The successful candidate will be self-motivated with a strong work ethic and customer centric approach, acting as an ambassador for the brand while developing and improving processes and systems to improve efficiency and customer satisfaction.

Your key responsibilities

  • Answering and dealing with all phone calls & emails promptly and efficiently, while ensuring customer satisfaction
  • li>Liaising with the Engineers to arrange their job schedules
  • Diagnose any product issues remotely, determining how each issue can be resolved & actioning next steps where necessary
  • Improving the scheduling and customer service processes to ensure efficiency and customer satisfaction, in accordance with their strategic objectives
  • Maintaining an excellent knowledge of our product and technical information in order to ensure each customer receives the correct information and service

Key skills

  • The ability to use your own initiative on each call
  • Confidence on the phone
  • Great phone manner
  • Problem-solving

The office is based in Manchester City Centre with free parking available

This advertiser has chosen not to accept applicants from your region.

Customer Service

Greater Manchester, North West £28665 Annually Jobwise Ltd

Posted 15 days ago

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Job Description

permanent

Join a busy vehicle rental team in Stockport as a Customer Service Advisor where your people skills and up-selling ability can really make a difference. You'll help customers find the right vehicle while working with a supportive team that values hard work and friendly service. If you're keen to earn great bonuses and enjoy a role that keeps you on your toes, this is the job for you!

What will you be doing as a Customer Service Advisor?

  • Greeting and welcoming customers with a friendly, professional approach
  • Understanding customer needs and recommending the best rental options
  • Processing bookings, rental agreements, and payments accurately
  • Conducting vehicle inspections and completing necessary documentation
  • Promoting add-on services to increase sales and enhance the customer experience
  • Handling queries and complaints promptly and professionally
  • Working closely with your team to manage fleet availability and maintenance


We would LOVE to hear from you if you have experience as a:

  • Customer Service Advisor
  • Rental Sales Consultant
  • Sales Assistant
  • Customer Sales Advisor
  • Vehicle Rental Consultant


If you have excellent communication skills, a full clean UK driving licence, and enjoy working in a fast-paced, customer-facing role, this could be the perfect fit!

What will you get in return for your work as a Customer Service Advisor?

  • Competitive salary of 28,665 plus excellent bonus incentives from up-selling
  • 28 days holiday including bank holidays
  • Mobility options including company car schemes
  • Health insurance after two years service
  • Company pension scheme and death in service cover
  • Uniform provided and employee discounts
  • Regular team events and ongoing training opportunities
  • Weekend working required - but you'll get your days back during the week, perfect for quieter shopping or errands



Apply now by sending your CV. We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest. Jobwise Ltd is an employment agency and the details sent in your application may be stored on our secure database.

This advertiser has chosen not to accept applicants from your region.

Customer Service Advisor

CW9 7LN Hartford, North West Residential Management Group (RMG)

Posted today

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Job Description

Join the RMG family and join one of the largest and most respected property management companies with a portfolio spanning over 144,000 households across the UK. 

RMG is growing and its Customer Service Contact Centre has exciting opportunities for Customer Service Advisors, to join our supportive team based in Northwich.   

As a Customer Service Advisor, you will join a friendly team of established and supportive Customer Service colleagues and become the voice of RMG. You'll be confident building rapport with our customers, answering a variety of queries relating to their properties and accounts.   

Important Dates for Applicants
We're excited to welcome new talent to our team! As part of our selection process, assessment centres will be held on Tuesday, 3rd September 2025 .
Successful candidates will begin their journey with us on Monday, 15th September 2025 .

Please note: Due to our structured and comprehensive training schedule, no holidays or appointments can be taken within your first month to ensure you don't miss any valuable training and you're able to put into practice what you have learnt.   

Once you finish training, the support and learning doesn't end there. We have a designated coach and your Team Leader, and you will have a 1-2-1 each month, alongside regular coaching and feedback to discuss your needs and provide valuable support and advice to help you develop in your role and increase your confidence. The support we offer our people is second to none and we will embrace you as one of the team from the moment you step through our door.  

More about your role  

You will be responding to inbound customer contacts/queries (via phone, email, WhatsApp or online chat) providing advice, guidance and services/solutions to meet customer needs. You will also ensure all transactions with customers are accurately recorded on our industry leading system (Salesforce) and process all documentation resulting from customer contacts ensuring information is passed to colleagues to action. You will regularly support other areas of the business with various projects.    

What hours will you be working?   

Our Customer Service Centre is a 24/7 operation to ensure we're always available to respond to customer's queries. The shift pattern is on a 4 week rotation, starting with 8-4pm, 9-5pm, 10-6pm and then 12-8pm. Every 4 weeks you will work a weekend shift and have days off in lieu on the week prior and after.   

For more information, please download our job profile available on our website.  

More about you  

We're looking for self-motivated people with a positive attitude. Previous customer service experience is beneficial but not essential, we are looking for the people with the right skills and attitude, you can really forge a career within RMG.   

It's a given you will be a great communicator, be able to demonstrate empathy and be happy to go out of your way to help both customers and colleagues.   

Ideally, we're looking for…   

  • First class customer service skills, where providing a great service just comes naturally to you!  
  • Excellent communication skills both written and verbal   
  • Able to carry out instructions quickly and accurately and the confidence to ask if unsure   
  • Good organisational skills with the ability to work to deadlines  

Benefits  

We are a large diverse and ambitious business, which will give you all the challenge you could wish for.   

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:   

  • 27 days holiday plus Bank Holidays   
  • Free onsite parking   
  • Potential to earn Bonus   
  • Fantastic reward and recognition scheme that recognises exceptional customer service    
  • Career Development and extensive opportunities to progress    
  • Free Healthcare cashback Plan (re-claiming for things like optical treatment dental care, physiotherapy and GP Charges – plus more! (all to a generous fixed amount), plus 24/7 access to remote GP Services amongst other support and advice lines including mental health and financial support   
  • Access to many discounts and money saving schemes including smart tech and cycle-to-work incentives   
  • A comprehensive induction / training period – so you know you will be confident when speaking with customers   

What's next?

If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us.

If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on

If you are a recruitment agency please note we operate a PSL and do not take cold calls 

At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. 

We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. 

By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.

This advertiser has chosen not to accept applicants from your region.

Customer Service Advisor

CW9 7LN Northwich, North West Residential Management Group (RMG)

Posted today

Job Viewed

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Job Description

Join the RMG family and join one of the largest and most respected property management companies with a portfolio spanning over 144,000 households across the UK. 

RMG is growing and its Customer Service Contact Centre has exciting opportunities for Customer Service Advisors, to join our supportive team based in Northwich.   

As a Customer Service Advisor, you will join a friendly team of established and supportive Customer Service colleagues and become the voice of RMG. You'll be confident building rapport with our customers, answering a variety of queries relating to their properties and accounts.   

Important Dates for Applicants
We're excited to welcome new talent to our team! As part of our selection process, assessment centres will be held on Tuesday, 3rd September 2025 .
Successful candidates will begin their journey with us on Monday, 15th September 2025 .

Please note: Due to our structured and comprehensive training schedule, no holidays or appointments can be taken within your first month to ensure you don't miss any valuable training and you're able to put into practice what you have learnt.   

Once you finish training, the support and learning doesn't end there. We have a designated coach and your Team Leader, and you will have a 1-2-1 each month, alongside regular coaching and feedback to discuss your needs and provide valuable support and advice to help you develop in your role and increase your confidence. The support we offer our people is second to none and we will embrace you as one of the team from the moment you step through our door.  

More about your role  

You will be responding to inbound customer contacts/queries (via phone, email, WhatsApp or online chat) providing advice, guidance and services/solutions to meet customer needs. You will also ensure all transactions with customers are accurately recorded on our industry leading system (Salesforce) and process all documentation resulting from customer contacts ensuring information is passed to colleagues to action. You will regularly support other areas of the business with various projects.    

What hours will you be working?   

Our Customer Service Centre is a 24/7 operation to ensure we're always available to respond to customer's queries. The shift pattern is on a 4 week rotation, starting with 8-4pm, 9-5pm, 10-6pm and then 12-8pm. Every 4 weeks you will work a weekend shift and have days off in lieu on the week prior and after.   

For more information, please download our job profile available on our website.  

More about you  

We're looking for self-motivated people with a positive attitude. Previous customer service experience is beneficial but not essential, we are looking for the people with the right skills and attitude, you can really forge a career within RMG.   

It's a given you will be a great communicator, be able to demonstrate empathy and be happy to go out of your way to help both customers and colleagues.   

Ideally, we're looking for…   

  • First class customer service skills, where providing a great service just comes naturally to you!  
  • Excellent communication skills both written and verbal   
  • Able to carry out instructions quickly and accurately and the confidence to ask if unsure   
  • Good organisational skills with the ability to work to deadlines  

Benefits  

We are a large diverse and ambitious business, which will give you all the challenge you could wish for.   

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:   

  • 27 days holiday plus Bank Holidays   
  • Free onsite parking   
  • Potential to earn Bonus   
  • Fantastic reward and recognition scheme that recognises exceptional customer service    
  • Career Development and extensive opportunities to progress    
  • Free Healthcare cashback Plan (re-claiming for things like optical treatment dental care, physiotherapy and GP Charges – plus more! (all to a generous fixed amount), plus 24/7 access to remote GP Services amongst other support and advice lines including mental health and financial support   
  • Access to many discounts and money saving schemes including smart tech and cycle-to-work incentives   
  • A comprehensive induction / training period – so you know you will be confident when speaking with customers   

What's next?

If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us.

If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on

If you are a recruitment agency please note we operate a PSL and do not take cold calls 

At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. 

We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. 

By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities.

This advertiser has chosen not to accept applicants from your region.

Customer Service - Logistics

Greater Manchester, North West £14 Hourly Brook Street

Posted today

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Job Description

temporary

Administrator / Customer Services Advisor
25,200 per annum | Monday-Friday, 9:00am-5:00pm (1 hour unpaid lunch)
Location: Salford| Temp to Perm | Hybrid Working After Training

Are you a confident communicator with a keen eye for detail and a passion for customer service?
We're working with a leading Logistics company to recruit an Administrator / Customer Services Advisor on a temp-to-perm basis.



About the Role:

This is a fantastic opportunity to join a dynamic and supportive team in a busy, fast-paced environment. Initially, you'll be based onsite for up to 12 weeks for comprehensive training, after which hybrid working will be available (split between home and office).



Key Responsibilities:

  • Handling inbound and outbound calls with customers and carriers

  • Entering and retrieving data using in-house systems

  • Scanning, processing, and managing key documentation in line with deadlines

  • Communicating with suppliers regarding invoices and payments

  • Producing regular reports according to set schedules

  • Collaborating with internal departments to support business operations



What We're Looking For:

  • Previous experience in administration and/or customer service roles

  • Excellent communication skills - both verbal and written

  • Strong organisational skills and the ability to multi-task

  • High level of attention to detail

  • Confidence when working on the phone

  • Comfortable in a fast-paced, team-focused environment



Benefits (upon going permanent):

  • Competitive salary of 25,200 per annum

  • Hybrid working after successful training period

  • Opportunity to join a growing logistics company with long-term career potential

Brook Street NMR is acting as an Employment Business in relation to this vacancy.

This advertiser has chosen not to accept applicants from your region.

Customer Service Advisor

Cheshire, West Midlands £14 Hourly Pontoon

Posted today

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Job Description

temporary

Customer Service Advisor

Location : Chester Business Park

Pay : 14.47p/hr

Contract : Temporary - 10 months (potential to extend)

Start Date : 29th September 2025

Hours : Monday to Friday, rotating shifts between 8am and 8pm Plus: 1 Saturday every 4 weeks (9am-4pm, with a weekday off in return)

Hybrid Working : Office-based for the first 6 months, then 3 days working from home per week (subject to approval)

Start Your Career with a Trusted UK Bank

Do you enjoy helping people, solving problems, and working in a friendly, fast-paced team? Join Lloyds Banking Group as a Customer Service Advisor, where you'll support existing customers with a wide range of account queries.

With full training, great pay, and a chance to develop your skills, this role is ideal for anyone looking to build a long-term career in financial services.

Why You'll Love This Role

  • 14.47 per hour , with weekly pay
  • Free on-site gym with shower and changing facilities
  • Hybrid working - up to 3 days from home after your first 6 months
  • Structured training and opportunities to grow into permanent roles
  • Holiday allowance
  • Central location - easy access to public transport
  • Discounts on shopping, travel, entertainment and more
  • Wellbeing support - dedicated resources to help you thrive at work
  • An inclusive culture where everyone feels welcome and supported

What You'll Be Doing

  • Taking calls from existing customers with questions about their accounts
  • Providing clear, friendly, and accurate support
  • Guiding customers through next steps or directing them to specialist teams
  • Helping people in vulnerable circumstances with care and sensitivity
  • Following simple procedures to keep customer information secure
  • Keeping accurate records and updating customer details

What We're Looking For

  • Great communication and listening skills
  • A positive, customer-first attitude
  • Confidence in handling calls and solving problems
  • Willingness to learn and work as part of a team
  • A flexible, proactive approach to challenges

Everyone Is Welcome

We're proud to be an inclusive employer. We welcome people from all backgrounds and experiences. If you need any adjustments during the recruitment process, just let us know - we're here to support you.

Apply today and take the next step in your career with Lloyds Banking Group.

This advertiser has chosen not to accept applicants from your region.

Customer Service Advisor

Trafford Park, North West £24458 Annually Staffline

Posted 4 days ago

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Job Description

temporary

Apply today to work as a Customer Service Advisor for our client's leading logistics company.

Staffline is recruiting for Customer Service Advisors in Trafford Park, Manchester.

Temporary to permanent opportunity!

The rate of pay is £24,458.00 per year .

This is a full-time role, the shifts are 5 days out of 6 - no requirement to work on Sundays.

Additionally there is flexibility to work from home 1 day per week once training period is complete.

Applicants must have their own transport as the site will be relocating to a new depot on Stakehill Industrial Estate at the end of 2025.

Your Time at Work
As a Customer Service Advisor your duties include:

- To act as the first point of contact for all day to day queries from the pubs, answering all incoming calls in line with customer agreed KPI's.
- Log information on calls received and maintain detailed and accurate records.
- Investigate all queries received and respond within agreed SLA's.
- Responding to all driver queries around service delivery.
- Processing orders where required, ensuring a high level of attention to detail is maintained.

Our Perfect Worker
Our perfect Customer Service Advisor will have good listening skills, be able to identify and react to how customers are feeling in a positive manner.

You must have a minimum of 6 months customer service experience (contact center or office environment is desirable due to this being a telephony based contact office position).

Key Information and Benefits
- Earn 24,458.00 per year
- Full time
- Free on-site car park
- On-site canteen
- Good transport links within the location
- Career progression opportunities
- Building relationships
- Development programmes and plans available for all levels
- Variety of reward and recognition programmes
- Monthly discount vouchers for use at all Greene King managed pubs
- Excellent progression prospects

Job Ref 1XPOTPGK

About Staffline

Staffline is the UK’s leading provider of flexible, temporary and permanent workforce solutions, enabling over 28,(Apply online only) people into good work every day. We operate at more than 350 customer sites across England, Scotland and Wales.

Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change.

This job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior written consent from Staffline.

This advertiser has chosen not to accept applicants from your region.
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Customer Service Administrator

Cheshire, West Midlands £27000 Annually The Business Connection

Posted 5 days ago

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Job Description

permanent

Our client is seeking a dynamic and motivated Customer Service Administrator to join the Customer Service Team, ensuring the highest standards of service are consistently met.

This is an exceptional opportunity for a Customer Service Administrator to join this global company within their prestigious, modern Chester office. 

Salary: £27,000

The Customer Service Administrator will be rewarded with a fantastic benefits package including, 26 days annual leave plus bank holidays, contributory pension scheme, life assurance, free onsite parking and more.

Key Responsibilities:

The successful candidate will:

· Be the first point of contact for B2B customers

· Provide level 1 support of handling all incoming interactions and escalating as per correct procedures

· Handle high inbound call volumes whilst also maintaining interactions via live chat and case management

· Accurately enter and maintain data in the CRM system

· Understand and confidently discuss product portfolios across multiple brands with B2B customers

· Work towards set KPI’s and Targets

· Effectively handle complaints in line with regulatory requirements

· Provide trouble shooting solutions to support customer queries

· Assist and train customers on specific needs

Essential experience:

The successful candidate will:

· Be Motivated and driven to offer outstanding customer experience in every customer interaction including inbound/outbound calls, emails, and live chat

· A keen eye for attention to detail

· Ability to multitask, updating cases in CRM during call handling

· Capability to learn complex product portfolios

· Experience of maintaining data in CRM to enable reporting and analysis of trends

· Case management experience

· Ability to manage own workloads and priorities

· Experience of working in a call center

· Desire for continuous improvement of ways of working

· Have an enthusiastic and positive can-do attitude

· No essential but previous experience of working with Salesforce is desirable

Unfortunately, due to time restrictions we cannot respond to every applicant, in the event that we haven’t contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies.

We are an equal opportunities agency and welcome applicants from all backgrounds.

We are acting on behalf of the client as an Employment Agency in relation to this vacancy.

This advertiser has chosen not to accept applicants from your region.

Customer Service-Logistics

Stretford, North West £35000 Annually Staffline Express

Posted 7 days ago

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Job Description

permanent

Staffline are Hiring!

Customer Service Advisor-Logistics

Permanent, Full-time, on-site

Day shifts

Monday-Friday, Hello Weekends!

Salary up to 35K, Depending on experience

In your role as Customer service advisor, you will build and maintain effective working relationships both internally and externally. You will be able to deal effectively with customer queries.

  •  To be considered for the role, Pallet Network and Transport experience is essential

 In your new role as a Customer Service Advisor:

  • Collate records of discussions or correspondence and track customer complaint resolution to ensure all queries, including complex and escalated issues, are managed effectively and efficiently, and customers are kept updated.
  • Operations Compliance & Customer Service for the pallet networks
  • Adhere to agreed customer service standards, service level agreements, policies, and procedures across all customer service functions, and deal with queries promptly and appropriately by verifying understanding, answering questions, and helping to increase efficiency and service levels.
  • Establish, develop, and maintain effective working relationships with all work colleagues to ensure a ‘one team approach’ to the delivery of company performance standards and business objectives.
  • Adhere to all HR, GDPR, and Health & Safety policies to ensure the Company is fully compliant.
  • Oversee booking of delivery times and follow up on timed deliveries, acting where necessary to ensure customers are notified of any potential service failures.

Applicants will have previous experience in transport, pallet network,  warehousing, customer service, and technical knowledge of CRM systems.

For more information, please apply!

This advertiser has chosen not to accept applicants from your region.

Customer Service Coordinator

Cheshire, West Midlands Miller Homes

Posted 8 days ago

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Job Description

permanent

Customer Services Coordinator

Warrington, Cheshire, WA3 6YF

Competitive salary + attractive benefits

At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people. We create better places where people and planet prosper.

We are looking to recruit an Customer Services Coordinator to join our Customer Services team in the North West. The main duties of the role are to support the customer services department with key administrative duties working alongside the co-ordination role.

RESPONSIBILITIES:

  • To ensure accurate and speedy data input into the customer service operating system
  • To issue Miller documentation as and when required or requested to assist the homeowner in the use and understanding of their new home
  • Deal effectively and within charter timescales all incoming communications such as telephone calls, messages, emails and texts. Record on the system in a timely manner
  • To act professionally, courteously and with dignity and control at all times with customers, internal colleagues, external colleagues and subcontractors alike to uphold the core values of the business, in a pressurised environment.

REQUIREMENTS:

  • Experience working in a customer services role, ideally within Housebuilding, Property or Construction
  • Ability to provide concise and accurate written or numerical reports when required
  • Confident communicator both verbally and written
  • Computer literate (especially Word & Excel) with good administrative skills essential

WHAT WE OFFER:

  • Competitive basic salary
  • 26 days annual leave + public holidays + your birthday off
  • Opportunity to earn 10% bonus
  • Company contribute 6.5% to your pension, plus other benefits
This advertiser has chosen not to accept applicants from your region.
 

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