1944 Service Specialist jobs in London
Multilingual Customer Service Specialist - Italian/English (& German/French)
Job Viewed
Job Description
London, United Kingdom
Help empower our global customers to connect to culture through their passions.
Why you'll love this role
As a Multilingual Customer Service Specialist, you’ll be an integral member of an exciting, hyper-growth company as we continue to expand our service globally. We work in a face-paced environment where we tear down walls to help our customers, and we find solutions, not excuses. Our success is focused on 3 areas: the Customer, the team member, and the Company. Serving our customers is our core, and we help drive a customer-centric culture. If you love serving others, have a passion for current culture, embrace diversity and inclusion, enjoy working in a start-up culture, where ambiguity inspires your creativity, StockX may be the place for you
What you will do
- Handling all customer service needs and support for our European customers
- Take ownership of individual customer queries from start to finish, liaising with internal stakeholders to ensure positive outcomes for our customers
- Help manage the order fulfilment process
- Listen and respond to customer needs and concerns
- Research answers or solutions as needed
- Resolve customer queries and update system accounts accordingly
- Record details of customer conversations and actions taken
- Work to improve customer service by monitoring support communications
- Flexible and willing to support other areas across the business as they come up
About you
- Experience of customer service/call center experience
- Bilingual in written and verbal Italian & English or multilingual with additional skills in one or both of the following languages:
- German
- French
- High school diploma or equivalent
- Excellent written, verbal, and interpersonal communication skills (Strong communicator who can explain complex information in simple ways)
- Proven ability to handle various contact types including Chat, Email, Inbound and Outbound voice calls with our customers
- Possess situational awareness to identify and escalate matters that require urgent attention
Location: Hybrid or remote (but must be willing to travel to the Soho office when required)
About StockX
StockX is proud to be a Detroit-based technology leader focused on the large and growing online market for sneakers, apparel, accessories, electronics, collectibles, trading cards, and more. StockX's powerful platform connects buyers and sellers of high-demand consumer goods from around the world using dynamic pricing mechanics. This approach affords access and market visibility powered by real-time data that empowers buyers and sellers to determine and transact based on market value. The StockX platform features hundreds of brands across verticals including Jordan Brand, adidas, Nike, Supreme, BAPE, Off-White, Louis Vuitton, Gucci; collectibles from brands including LEGO, KAWS, Bearbrick, and Pop Mart; and electronics from industry-leading manufacturers Sony, Microsoft, Meta, and Apple. Launched in 2016, StockX employs 1,000 people across offices and verification centers around the world. Learn more at
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. StockX reserves the right to amend this job description at any time.
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Technical Service Specialist
Posted 4 days ago
Job Viewed
Job Description
I am supporting a client based in Essex, who are seeking a new Technical Service Specialist to join their expanding team on a hybrid/remote basis.
Salary - £35,000-£45,000 DOE
You must have a full UK driving license, and have access to you own vehicle due to potential travel when support is needed.
You will be expected to support the management of the Service Partners, and installers across the so
The following information provides an overview of the skills, qualities, and qualifications needed for this role.
Please click on the apply button to read the full job description
Technical Service Specialist
Posted 5 days ago
Job Viewed
Job Description
I am supporting a client based in Essex, who are seeking a new Technical Service Specialist to join their expanding team on a hybrid/remote basis.
Salary - £35,000-£45,000 DOE
You must have a full UK driving license, and have access to you own vehicle due to potential travel when support is needed.
You will be expected to support the management of the Service Partners, and installers across the so.
Temporary Customer Service Specialist
Posted 1 day ago
Job Viewed
Job Description
Office Angels are seeking a temporary Customer Service Specialist to work for one of the Worlds largest producers of spirits.
You will be based in their stunning modern, luxury head office based in central London. Very close by to transport links.
Role details:
Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment and enjoy building strong relationships? We have an exciting opportunity for you to become a Customer Service Specialist with a leading organisation in the spirits industry!
Position Details:
- Contract Type: Temporary (2 - 3 months - possible extension)
- Location: London W1 - Hybrid/Flex - 4 days in the office and working Fridays from home
- Working Pattern: Full Time (flex working hours)
- Hourly Rate: 16.40
Why You Should Apply:
At our client, we believe in the power of great people to build great brands. As a Customer Service Specialist, you will play a vital role in ensuring our valued B2B customers receive their orders accurately and on time. Your exemplary customer care and passion for service delivery will help us maintain our commitment to excellence.
What You Will Do:
- Lead Customer Service: Respond to customer requests and manage complaints while building strong relationships with customers and internal teams.
- Efficient Order Management: Process and manage orders through SAP, ensuring timely delivery and accuracy.
- Support the Sales Team: Provide essential information on customers, discounts, and stock situations to aid sales efforts.
- Collaborate with Logistics: Work alongside logistics providers and internal teams to ensure seamless order delivery and effective credit control.
- Customer Setup: Manage new customer onboarding in Salesforce and collaborate with the master data team in SAP.
- Assist in Product Allocation: Help manage customer product distribution and participate in projects aimed at enhancing service quality.
What You Bring:
- Experience: Ideally, 1 year in a fast-paced order fulfilment environment.
- Communication Skills: Fluent in English, both spoken and written, with excellent interpersonal skills.
- Detail-Oriented: An eye for detail and data accuracy, along with strong problem-solving abilities.
- Tech Savvy: Proficient in Google Workspace and Microsoft Office Suite, with a willingness to learn SAP and Salesforce.
- Adaptability: Flexible and resilient with superb time management skills.
- Team Spirit: A positive attitude and a collaborative approach to overcoming challenges.
What Makes You Unique:
- Experience with SAP 4 Hana or similar ERP systems is a plus.
- Background in Wines & Spirits or FMCG is preferred.
- Exposure to UK Supply Chain or working with outsourced 3PL providers would be advantageous.
- Ability to work with individuals from diverse backgrounds.
What We Offer:
- Competitive pay plus holiday pay reflecting individual and company performance.
- A supportive and inclusive culture that values diversity.
- Opportunities for personal and professional growth.
- Premium employee benefits that cater to our diverse workforce.
Apply Now!
Become a key player in our organisation and bring your best self to work every day. Your adventure in customer service starts here!
Please email your CV to: (url removed)
Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Technical Service Specialist / Repair Technician
Posted 1 day ago
Job Viewed
Job Description
Overview:
We are seeking a Technical Service Specialist to join our Technical Services department in the United Kingdom. As a leading manufacturer of entertainment technology, we are dedicated to creating exceptional experiences for our clients through our cutting-edge products. The Technical Service Specialist will play a vital role in troubleshooting, repairing, and providing technical support for our products.
Responsibilities:
- Responsible for incoming repairs
- Provide troubleshooting and repair of all products offered by the company
- Determine if a product can be repaired or needs replacement
- Complete appropriate paperwork associated with repairs and re-shipments
- Work with TS Admin to facilitate RMA returns
- Provide phone and e-mail technical support for products
- Diagnose technical problems accurately
- Ensure repairs are made within the agreed time frame
- Inform customers of progress and complete follow-up documentation
- Provide information and guidance for software upgrades
- Provide production configuration of new equipment
- Provide Engineering Change Orders to warehoused goods as needed
- Provide trade show support
- Prepare equipment and assist in pre-show build of booth
- Attend shows if required
- Work with testing, storing, organizing, and dispatching demo and loaner equipment
- Report all quality and service issues to appropriate personnel
- Train internal personnel, external technicians, and customers on the proper repairs of company products
- Ensure training workshops have adequate preparation and educate attendees on company products
- Provide product testing for R&D as required
- Occasionally provide technical support in the field
- Perform other duties as assigned
- Complete special projects and requests in a timely and positive fashion
Qualifications:
- Technical degree in Electronics or equivalent
- 3-5 years previous experience with electronic repair, preferred
- Problem-solving and troubleshooting skills
- Verbal and written communication skills
- Ability to occasionally travel throughout Europe
- Ability to work independently
- Knowledge of PCB, electronics, and mechanical assembly preferred
- Able to read prints and schematics preferred
- Manual dexterity skills
- Good soldering skills and surface mount techniques
- Able to use hand tools, small power tools, and test equipment
- Knowledge of current wiring regulations
- Computer skills (Outlook, Internet, Word, Excel, PowerPoint)
- Ability to lift up to 23Kgs
Day-to-Day:
The Technical Service Specialist will be responsible for troubleshooting, repairing, and providing technical support for our products. This includes completing paperwork associated with repairs, providing phone and e-mail technical support, attending trade shows, and training internal personnel, external technicians, and customers on the proper repairs of our products.
Benefits:
- Competitive salary
- Health and wellness benefits
- Retirement savings plan
- Career development opportunities
- Dynamic and collaborative work environment
If you have the required technical expertise and a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. For any inquiries, please contact me at (url removed).
Technical Service Specialist / Repair Technician
Posted 4 days ago
Job Viewed
Job Description
Overview:
We are seeking a Technical Service Specialist to join our Technical Services department in the United Kingdom. As a leading manufacturer of entertainment technology, we are dedicated to creating exceptional experiences for our clients through our cutting-edge products. The Technical Service Specialist will play a vital role in troubleshooting, repairing, and providing technical support for our products.
Responsibilities:
- Responsible for incoming repairs
- Provide troubleshooting and repair of all products offered by the company
- Determine if a product can be repaired or needs replacement
- Complete appropriate paperwork associated with repairs and re-shipments
- Work with TS Admin to facilitate RMA returns
- Provide phone and e-mail technical support for products
- Diagnose technical problems accurately
- Ensure repairs are made within the agreed time frame
- Inform customers of progress and complete follow-up documentation
- Provide information and guidance for software upgrades
- Provide production configuration of new equipment
- Provide Engineering Change Orders to warehoused goods as needed
- Provide trade show support
- Prepare equipment and assist in pre-show build of booth
- Attend shows if required
- Work with testing, storing, organizing, and dispatching demo and loaner equipment
- Report all quality and service issues to appropriate personnel
- Train internal personnel, external technicians, and customers on the proper repairs of company products
- Ensure training workshops have adequate preparation and educate attendees on company products
- Provide product testing for R&D as required
- Occasionally provide technical support in the field
- Perform other duties as assigned
- Complete special projects and requests in a timely and positive fashion
Qualifications:
- Technical degree in Electronics or equivalent
- 3-5 years previous experience with electronic repair, preferred
- Problem-solving and troubleshooting skills
- Verbal and written communication skills
- Ability to occasionally travel throughout Europe
- Ability to work independently
- Knowledge of PCB, electronics, and mechanical assembly preferred
- Able to read prints and schematics preferred
- Manual dexterity skills
- Good soldering skills and surface mount techniques
- Able to use hand tools, small power tools, and test equipment
- Knowledge of current wiring regulations
- Computer skills (Outlook, Internet, Word, Excel, PowerPoint)
- Ability to lift up to 23Kgs
Day-to-Day:
The Technical Service Specialist will be responsible for troubleshooting, repairing, and providing technical support for our products. This includes completing paperwork associated with repairs, providing phone and e-mail technical support, attending trade shows, and training internal personnel, external technicians, and customers on the proper repairs of our products.
Benefits:
- Competitive salary
- Health and wellness benefits
- Retirement savings plan
- Career development opportunities
- Dynamic and collaborative work environment
If you have the required technical expertise and a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. For any inquiries, please contact me at (url removed).
Service Operations Specialist
Posted 10 days ago
Job Viewed
Job Description
At GE HealthCare, we are building a healthier world by advancing precision care. As a Service Operations Specialist, you will be a key contributor to our mission by ensuring the efficient coordination of service operations that support critical medical technologies. This role is ideal for individuals who thrive in fast-paced environments and are passionate about delivering operational excellence and exceptional customer experiences.
GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.
**Job Description**
**Key Responsibilities**
As part of the GE HealthCare Service Operations team (Business Operations, Service Centre & Planning, Logistics), you will:
**Customer & Field Engineer Coordination**
+ Serve as a central point of contact between healthcare professionals (e.g., radiographers, clinicians) and GE HealthCare Field Service Engineers.
+ Manage service requests, schedule maintenance and repairs, and coordinate parts logistics.
+ Handle escalations and ensure timely, customer-focused resolutions.
**Operational Support & Logistics**
+ Support internal teams with tools, parts, and transport logistics.
+ Resolve courier and supply chain issues to maintain service continuity.
+ Collaborate with global logistics and planning teams to optimize service delivery.
**Contract & Billing Execution**
+ Administer service contracts and manage non-contract service activities.
+ Ensure accurate billing, installed base (IB) management, cost debriefs, and supplier/customer onboarding.
+ Manage purchase orders, payables, and dispute resolution in alignment with GE HealthCare's compliance standards.
**Cross-Functional Collaboration**
+ Partner with Legal, Tax, and Compliance teams to ensure regulatory alignment.
+ Contribute to continuous improvement initiatives, ERP system enhancements, and data integrity efforts.
+ Support transformation projects that enhance operational efficiency and customer satisfaction.
**Qualifications & Requirements**
+ Experience in a high-volume, customer-centric environment.
+ Background in service coordination, logistics, billing, or contract administration.
+ Proficiency in Microsoft Excel and ERP systems (e.g., Oracle, SAP).
+ Strong communication, organizational, and analytical skills.
**Preferred Attributes**
+ Proactive problem-solver with a continuous improvement mindset.
+ Strong stakeholder engagement and relationship-building capabilities.
+ Ability to adapt in a dynamic, regulated environment.
+ Experience in healthcare, med tech, or other regulated industries is advantageous.
**Why GE HealthCare?**
+ Be part of a global leader in precision care and medical innovation.
+ Work in a collaborative, inclusive, and mission-driven environment.
+ Access to professional development, global project exposure, and cutting-edge technologies.
**Inclusion and Diversity**
GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership - always with unyielding integrity.
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you'd expect from an organization with global strength and scale, and you'll be surrounded by career opportunities in a culture that fosters care, collaboration and support.
#LI-KP1
**Additional Information**
**Relocation Assistance Provided:** No
Customer Care Operative
Posted 1 day ago
Job Viewed
Job Description
Our client is a House Builder with a reputation for delivering homes across East London and South London.
They are looking to add an additional Customer Care Operative (Technician) to their existing regional Customer Care team.
You will be working on post-completion properties ensuring all defects are rectified within a professional and timely manner, working in customers homes, liaising with customers on issues raised and putting right, within their 2 year defects period.
The duties of the role will be to carry out a high standard of customer service and multi trades / maintenance works within occupied homes.
This includes works from: Carpentry, Plumbing, Decorating, Painting, Mastic, Tiling etc throughout the warranty period.
The role will be to assistcustomers in their homes and carry out works to a high-quality and timely manner. The person will travel across the region covered as necessary, they have sites in Stratford, Newham, Basildon to Streatham and Croydon.
You must have experience working for a House Builder within a similar role such as Multi Trader / Operative.
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Customer Care Operative
Posted 1 day ago
Job Viewed
Job Description
Our client is a House Builder with a reputation for delivering homes across East London and South London.
They are looking to add an additional Customer Care Operative (Technician) to their existing regional Customer Care team.
You will be working on post-completion properties ensuring all defects are rectified within a professional and timely manner, working in customers homes, liaising with customers on issues raised and putting right, within their 2 year defects period.
The duties of the role will be to carry out a high standard of customer service and multi trades / maintenance works within occupied homes.
This includes works from: Carpentry, Plumbing, Decorating, Painting, Mastic, Tiling etc throughout the warranty period.
The role will be to assistcustomers in their homes and carry out works to a high-quality and timely manner. The person will travel across the region covered as necessary, they have sites in Stratford, Newham, Basildon to Streatham and Croydon.
You must have experience working for a House Builder within a similar role such as Multi Trader / Operative
Customer Care Technician
Posted 1 day ago
Job Viewed
Job Description
Our client is looking for a Customer Care Technician, field based covering the South Midlands region, focussing on Essex, Cambridge, Hertfordshireand Kent.
The Customer Care Technician will provide an efficient and effective after-sales service by rectifying defects and carrying out maintenance works that have arisen within occupied properties since legal completion They will manage and continually improve the Customer Service experience for customers to support theircommitment to remain a 5-star builder and a leader in Customer Service in the homebuilding industry.
The daily duties of the Customer Care Technician will be varied in scope and complexity, and therefore the individual should be multi-skilled with up-to-date knowledge of NHBC Standards and LABC Regulations.
For this role we are looking for a multi-skilled technician, ideally with a joinery or painting & decorating background. This position would be ideal for a Site Finisher, looking to step into Customer Care.
Customer Care Plumber
Posted 1 day ago
Job Viewed
Job Description
Plumber for Customer Care Team
We are currently recruiting for a number of plumbers to oversee residential customer care works on behalf of a mechanical contractor on jobs inside the m25. Expected to travel between sites in central London - fuel expenses paid by company.
Working Mon to Fri 7:30am to 4:30pm day rate (Apply online only). Paid weekly CIS/ LTD.
Works are just starting to get underway and consist of the following
- 1st fix plumbing
- 2nd fix
- Repairs of leaky pipes
- Referring fixings back to management of faulty
- Sanitary ware
- Customer facing work
- All other associated tasks.
Applicants must have experience in a similar role and be able to work on own initiative with limited supervision.
Applicants must have own tools, PPE and a valid JIB/ CSCS Blue or Gold card.
Immediate start available call Padstone Recruitment NOW! (phone number removed)