45,297 Service Support jobs in the United Kingdom

Michael Page are working in partnership with this reputable organisation to recruit for a Customer support position. The position involves delivering exceptional service to customers and ensuring their enquiries are resolved efficiently and professionally.

Client Details

Known for their commitment to providing high-quality products and ensuring excellent customer satisfaction.

Description

• Actively assist Sector Managers with daily tasks, inquiries, quotations, and order management.
• Ensure all relevant data is accurately recorded in the CRM system.
• Prepare pricing, tenders, and quotations for their manufactured products, purchased products/services, and recommend alternative products and pricing compared to competitors.
• Consistently follow up on quotations and update the CRM in coordination with the relevant Sector Manager.
• Develop proficiency in product costing and pricing using the company price list.
• Provide support and act as a deputy for Sector Managers during their absence.
• Collaborate with Sector Managers on projects and help identify qualified leads for CRM entry.
• Manage sales order processing by receiving and handling customer orders, coordinating with finance, production, and delivery teams to ensure timely, fully invoiced customer service.
• Coordinate with Supply Chain for direct-to-site (DIR) product cost information.
• Issue Purchase Orders for goods and transportation as required.
• Work closely with department managers and team members to deliver outstanding customer service, identify opportunities for improvement, and resolve issues.
• Adhere to the company's Quality Assurance procedures.
• Facilitate effective communication across departments to maintain high levels of customer satisfaction.
• Fully understand client needs, build strong relationships, and provide excellent customer support.
• Report and resolve any problems or complaints promptly.
• Understand team roles and provide cover when necessary.
• Coordinate with third-party logistics providers to ensure on-time, complete deliveries to sites.
• Generate Certificates of Conformity as per company protocols when needed.
• Ensure Proof of Delivery (POD) documents are logged and stored according to company procedures.
• Maintain the warehouse schedule for incoming goods and outbound shipments.
• Prepare export documentation, including commercial invoices, packing lists, and any other required paperwork.

Profile

A successful Customer Support professional should have:

• Previous experience in a similar role.
• Strong knowledge of export/supply chain.
• Strong communication and interpersonal skills.
• Proficiency in using customer relationship management (CRM) systems or similar tools.
• Problem-solving abilities and a customer-focused mindset.
• Attention to detail and organisational skills.
• Ability to work independently and as part of a team.
• Flexibility to adapt to changing priorities and workloads.

Job Offer

• Competitive salary of approximately 26,000 to 28,000 per annum.
• Supportive work environment.
• On site parking
• 24 days annual leave
• Benefits package

WHJS1_UKTJ

Customer Service Support Officer required!
Salary: 12.21 per hour
Location: Bedford
Hours: Monday - Friday 9am - 5pm
Till October 2025 (will possibility of extension)

Job Purpose

To provide help and assistance to a diverse range of internal and external customers on a broad variety of Council services. To offer a high level of customer service resolving enquiries accurately and efficiently in the contact centre, mailroom or as a receptionist or floorwalker offering digital assistance to enable customers to access services online.

This is an in office-based role, where the successful candidate will be managing the reception desks in our Customer Service Hub or Borough Hall reception.
Cover for Reception and Mail room duties

Must have -

• Must have customer service experience
• Must have knowledge of Council services or be able to demonstrate the ability to learn the Council's policies and processes for a range of services
• Ability to learn bespoke IT and telephony systems including Microsoft Office packages, the internet and bespoke databases.
• Must demonstrate strong customer service skills with the ability to remain calm under pressure and deal empathetically with a wide range of customer enquiries.
• Need good command of oral and written English language with excellent communication and listening skills. Must have a demonstrated ability to resolve enquiries, explain policies and offer guidance in plain English.

Apply today!

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Portfolio are proud to be working with our client, an Award winning, global professional services provider based in Manchester city Centre. Due to expansion within the team, they are looking for an experienced customer service Agent to support the Onboarding Account Managers in dealing with new clients to the business. You will be answering queries and helping them to navigate the software and system so being IT savvy and being able to pick up new systems would be helpful! You will also be contacting and offering additional training to disengaged users. This will contribute to increased engagement and retention rates and improve client sentiment and online reputation. This is a varied and fast paced role, so if you are up for the challenge, apply today and we'll be in touch!

Main Responsibilities

• Provide an excellent customer service and software support to our new and existing BrightHR clients
• Carry out pro-active calls to arrange on-board appointments with an on-boarding specialist
• Use software including but not limited to Calendly and salesforce to keep an accurate record of appointment times
• Carry out pro-active waterproofing appointments to maintain a low level of cancellations
• Take ownership of any Service Issues raised by the client, keeping an accurate account of the client's concerns on the relevant CRM system
• Ensure all Service Level Agreements are adhered to at all times
• Meet and exceed all Key Performance Indicators
• Contribute to team targets, paying particular attention to customer experience and feedback

Skills and Experience

• Customer service experience is essential
• The ideal candidate will have experience of working in an out-bound, telephone based role
• Must have excellent listening skills and be able to communicate with clients and users of varying technical ability
• The ability to work in a fast paced environment
• Able to adapt to change
• Can take responsibility of own product knowledge
• Able to communicate at different levels throughout the business

Benefits

• Profit share scheme
• 25 days' holiday, plus bank holidays
• Day off on your birthday
• Perkbox discounts
• Holidays increase after 2 and 5 years' service
• Pension Plan and Life Insurance
• Access to Employee Assistance Programme

50187LF

INDMANJ

Portfolio Group are proud to be exclusively representing our client in their search for a Customer Solutions support Specialist. Working with the Customer Solutions Team, you will be triaging the email inbox, logging complaints and allocating to the team, checking if you can resolve the issue rather than escalate to the team, and all associated admin. This is a varied, fast paced role within a small, friendly, supportive team that can offer a clear progression pathway! We are looking for someone with amazing customer service who will go above and beyond to resolve issues for clients. If you have the relevant experience and are looking for a new challenge, please apply today and we'll be in touch!

Customer Solutions Support Specialist - Manchester City Centre

25,000

Role Description
In a fast paced, global business, provide a best-in-class service to new and existing client. Support the Customer Care Specialists by investigating and accurately recording client queries and requests for support on Salesforce. Contribute to the business's Super Service strategy whilst exceeding individual KPIs and embrace our company values with every interaction.

Main Responsibilities
* Provide an excellent customer service to new and existing BrightHR clients
* Understand all client databases and systems to adequately access the client and service information.
* Maintain client profile including changes to company name, address, contact details and change in employee information and undertaking investigations where appropriate.
* Conduct a thorough fact find with each enquiry or service issue and ensure that cases are logged accurately in Salesforce, to support the Customer Care specialists in complaint management and resolution
* Support our post-sales processes by engaging with the client on the phone and by email who raise concerns or queries in the first 90 days of their agreement
* Rescheduling of cancelled appointments
* Management of client task lists
* To receive client and consultant telephone & email enquiries and resolve in line with internal SLAs or ensure escalation to the correct team, to resolve within internal SLAs.
* To liaise with the Business Development Manager or Service department regarding clarification of the clients contracted service provision.
* Provide feedback to line managers to help improve processes and promote best practice.
* To provide comprehensive support to clients on the services they have and look for opportunities to expand the clients services.
* Accountability for obtaining a prompt response to client queries, complaints and requests to cancel.

Skills and Experience
* Customer service experience is essential
* Must have excellent listening skills and be able to communicate with clients and users of varying technical ability
* The ability to work in a fast paced environment
* Able to adapt to change
* Can take responsibility of own product knowledge
* Able to communicate at different levels throughout the business

Benefits

• 25 days' holiday, plus bank holidays.
• Day off on your birthday.
• Perkbox discounts.
• Holidays increase after 2 and 5 years' service.
• Pension Plan and Life Insurance.
• Free on site gym
• Access to Employee Assistance Programme.
• Profit Share Scheme - Annual bonus

INDMANJ

50130LF

Customer Service Support Officer required!
Salary: 12.21 per hour
Location: Bedford
Hours: Monday - Friday 9am - 5pm
Till October 2025 (will possibility of extension)

Job Purpose

To provide help and assistance to a diverse range of internal and external customers on a broad variety of Council services. To offer a high level of customer service resolving enquiries accurately and efficiently in the contact centre, mailroom or as a receptionist or floorwalker offering digital assistance to enable customers to access services online.

This is an in office-based role, where the successful candidate will be managing the reception desks in our Customer Service Hub or Borough Hall reception.
Cover for Reception and Mail room duties

Must have -

• Must have customer service experience
• Must have knowledge of Council services or be able to demonstrate the ability to learn the Council's policies and processes for a range of services
• Ability to learn bespoke IT and telephony systems including Microsoft Office packages, the internet and bespoke databases.
• Must demonstrate strong customer service skills with the ability to remain calm under pressure and deal empathetically with a wide range of customer enquiries.
• Need good command of oral and written English language with excellent communication and listening skills. Must have a demonstrated ability to resolve enquiries, explain policies and offer guidance in plain English.

Apply today!

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Portfolio are proud to be working with our client, an Award winning, global professional services provider based in Manchester city Centre. Due to expansion within the team, they are looking for an experienced customer service Agent to support the Onboarding Account Managers in dealing with new clients to the business. You will be answering queries and helping them to navigate the software and system so being IT savvy and being able to pick up new systems would be helpful! You will also be contacting and offering additional training to disengaged users. This will contribute to increased engagement and retention rates and improve client sentiment and online reputation. This is a varied and fast paced role, so if you are up for the challenge, apply today and we'll be in touch!

Main Responsibilities

• Provide an excellent customer service and software support to our new and existing BrightHR clients
• Carry out pro-active calls to arrange on-board appointments with an on-boarding specialist
• Use software including but not limited to Calendly and salesforce to keep an accurate record of appointment times
• Carry out pro-active waterproofing appointments to maintain a low level of cancellations
• Take ownership of any Service Issues raised by the client, keeping an accurate account of the client's concerns on the relevant CRM system
• Ensure all Service Level Agreements are adhered to at all times
• Meet and exceed all Key Performance Indicators
• Contribute to team targets, paying particular attention to customer experience and feedback

Skills and Experience

• Customer service experience is essential
• The ideal candidate will have experience of working in an out-bound, telephone based role
• Must have excellent listening skills and be able to communicate with clients and users of varying technical ability
• The ability to work in a fast paced environment
• Able to adapt to change
• Can take responsibility of own product knowledge
• Able to communicate at different levels throughout the business

Benefits

• Profit share scheme
• 25 days' holiday, plus bank holidays
• Day off on your birthday
• Perkbox discounts
• Holidays increase after 2 and 5 years' service
• Pension Plan and Life Insurance
• Access to Employee Assistance Programme

50187LF

INDMANJ

Company Benefits

• The opportunity to work with an award-winning team who are at the pinnacle of their industry
• Incredibly friendly team working environment
• ASAP start
• Easily Accessible offices and free onsite parking.
• Monday Friday working hours and early finish on Fridays!

The Company you will be working for ;

MTrec Recruitment are proudly representing our industry leading client on their search for a Te.

WHJS1_UKTJ

Customer Service Support Officer required!
Salary: £12.21 per hour
Location: Bedford
Hours: Monday - Friday 9am - 5pm
Till October 2025 (will possibility of extension)

Job Purpose

To provide help and assistance to a diverse range of internal and external customers on a broad variety of Council services. To offer a high level of customer service resolving enquiries accurately and efficiently in the contact centre, mailroom or as a receptionist or floorwalker offering digital assistance to enable customers to access services online.

This is an in office-based role, where the successful candidate will be managing the reception desks in our Customer Service Hub or Borough Hall reception.
Cover for Reception and Mail room duties

Must have -

• Must have customer service experience
• Must have knowledge of Council services or be able to demonstrate the ability to learn the Council's policies and processes for a range of services
• Ability to learn bespoke IT and telephony systems including Microsoft Office packages, the internet and bespoke databases.
• Must demonstrate strong customer service skills with the ability to remain calm under pressure and deal empathetically with a wide range of customer enquiries.
• Need good command of oral and written English language with excellent communication and listening skills. Must have a demonstrated ability to resolve enquiries, explain policies and offer guidance in plain English.

Apply today!

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.