45,914 Service Support jobs in the United Kingdom
Customer Service Support
Posted today
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Customer Service Executive
Full-Time | Monday to Friday | Office-Based
Salary: 30,000 per annum
An exciting opportunity has opened up for a Customer Service Executive to join a well-established and growing business. If you're customer-focused, organised, and looking to build a long-term career, this could be the ideal next step for you.
Key Responsibilities:
- Reconnect with previous or existing customers via phone and email
- Handle customer service enquiries professionally
- Support internal teams with day-to-day admin and coordination
- Maintain accurate records and update CRM systems
- Provide exceptional service and follow-up with customer queries
What We're Looking For:
- Strong written and verbal communication skills
- Friendly, confident, and proactive approach
- Excellent organisational skills and attention to detail
- Comfortable using phones and handling multiple tasks
- Previous experience in customer service or sales support
What's on Offer:
- 30,000 salary
- Monday to Friday
- Supportive and friendly team environment
- Long-term career development opportunities
Apply today to find out more about this fantastic opportunity!
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Customer Service Support
Posted 11 days ago
Job Viewed
Job Description
Customer Service & Sales Support Executive
Are you a confident communicator who enjoys helping people and working in a fast-paced office environment? We're looking for a friendly, organised, and proactive Customer Service & Sales Support Executive to join a growing team within a long-established and successful business.
This is a great opportunity for someone with experience in customer service, sales support, or office administration who's ready to take the next step in their career.
What You'll Be Doing:
Re-engaging with existing or previous customers by phone and email (all warm leads)
Handling inbound enquiries with professionalism and care
Supporting the sales and customer service team with daily tasks
Assisting with general office admin across departments
Updating customer records and using CRM systems accurately
What We're Looking For:
Strong communication skills - written and verbal
A professional, friendly, and customer-first approach
Comfortable speaking with customers over the phone
Highly organised and reliable with good attention to detail
Previous experience in customer service, sales support, or admin is preferred
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Customer Service Support
Posted 11 days ago
Job Viewed
Job Description
You will be responsible for interacting with customers to provide information, support and problem resolution to inquiries and order status. You will serve as the customer's main point of contact for delivery and order status. You will maintain proactive communication and acts on customer inquiries in an efficient and timely manner. You will build strong partnerships internally with production, planning, logistics and business functions to identify and drive alternatives to deliver the customer order requirements.
The ideal candidate for this role will be friendly, patient, and able to work well under pressure. Customer Service Support member provides assistance to the customer service teams by utilizing standard tools/processes to drive customer satisfaction.
# General Responsibilities
+ Responsive to the needs of the customer service team.
+ Offers communication in a timely manner regarding orders, issues and inquiries.
+ Provides a team player outlook with willingness to be flexible to support customers' needs.
+ Delivers timely and accurate information on order status of critical orders and urgent inquiries from customer service team.
+ Assists different areas within the business to resolve issues before they impact the customer
# Experience / Qualifications
+ Relevant work experience or knowledge of the role
+ Must be a team player able to work in a fast-paced environment with demonstrated ability to handle multiple competing tasks and demands
+ Strong organization, planning and time management skills to achieve results
+ Holds self-accountable to achieving goals and standards
+ Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel)
+ Experience in interfacing with customers, in a fast moving, high growth, and global company is preferred
**General Responsibilities**
+ Serves as customers main point of contact related to delivery and order status for assigned customer portfolio.
+ Provide guidance to customers about quantities on stock, required time to produce and deliver. Review customer requests related to production leadtime, assess transportation mode and service to be used based on customer coverage.
+ Reviews daily customer demand and validates deviations, also subject to specific customer needs.
+ Ensures proactive internal notification of customer delivery risk following Customer Impact Alert process as well as sending a proactive external notification to customers on supply risk minimum 1 week prior to the customer order schedule date.
+ Review regularly and assist in the timely resolution of customer concerns/ claims/ cares on the portals related to the delivery process.
+ Executes manual order entry process withing required timeline and accuracy.
+ Communicates with customers in the event of inventory opportunities of supplying orders at an earlier time.
+ Participates in timely reviews and investigations of root cause for customer short payments.
+ Coordinate with planning and /or logistics teams to ensure execution of shipments, per customer needs / requests and follow up with customer needed information.
+ Coordinate with customers to determine shipping method.
**Experience / Qualifications**
+ A university degree required (i.e. Bachelor's degree) or equivalent relevant work experience.
+ Must be a team player able to work in a fast-paced environment with demonstrated ability to handle multiple competing tasks and demands.
+ Strong communication skills; oral, written and presentation.
+ Strong organization, planning and time management skills to achieve results.
+ Strong personal and professional ethical values and integrity.
+ Holds self-accountable to achieving goals and standards.
+ Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel.
+ Strong interpersonal & collaboration skills to work effectively with all levels of the organization including suppliers and/or external customers.
To be considered for this role, candidates must demonstrate how they meet the following criteria:
# Essential
+ Previous experience gained in a customer service role.
+ Proven track record of success of resolving customer issues.
+ Experience of working in a target-driven, fast-paced environment.
**We offer a competitive salary and benefits package. Sensata Technologies is committed to the provision of training, development, and promotion opportunities.**
**Please note that all successful candidates must undergo a medical examination which includes a drugs test.**
# Smarter _Together_
+ Collaborating at Sensata means working with some of the world's most talented people in an **enriching environment** that is constantly pushing towards the next best thing
+ Employees work across functions, countries and cultures gaining **new perspectives** through mutual respect and open communication
+ As OneSensata, we are working together to make things work together
Click here to view Sensata Recruitment Privacy Statement ( here to view our Sensata Recruitment Privacy Statement for China ( If you are a current Sensata employee (or one of our Affiliates), please** **back out of this application** **and log into Workday via the Company Intranet to apply directly. Type "FIND JOBS" in the Workday search bar.**
Return to Sensata.com
**Read our Fraud Advisory ( // Sensing is what we do.
In fact, our name Sensata comes from the Latin word sensate for 'those gifted with sense'. Our focus on sensing is also reflected in our logo, which spells Sensata in Braille.
Sensata Technologies is a global industrial technology company striving to create a safer, cleaner, more efficient and electrified world. Through its broad portfolio of mission-critical sensors, electrical protection components and sensor-rich solutions, Sensata helps its customers address increasingly complex engineering and operating performance requirements. With more than 19,000 employees and global operations in 15 countries, Sensata serves customers in the automotive, heavy vehicle & off-road, industrial, and aerospace markets.
Learn more at **sensata.com** and follow Sensata on LinkedIn ( , Facebook ( , **Instagram ( and X ( .
# Note to applicants for positions in the United States:
+ Sensata Technologies, Inc. (US) is proud to be an Equal Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other basis protected by federal, state or local law.
+ View The EEO is the Law poster ( and its supplement ( .
+ Sensata Technologies, Inc. (US) participates in E-Verify. View the E-Verify posters ( you are an individual who requires a reasonable accommodation in connection with the hiring process and/or to perform the essential functions of the position for which you applied, please make a request to the recruiter or contact
# Diversity Statement
We are dedicated to ensuring our employees feel a sense of belonging ( and respect every day. We believe that every individual has unique insights that others can learn from. Working at Sensata means you can bring your whole self to the table. Our goal is to achieve fair representation of women, minorities, veterans, people with disabilities, and all types of diversity among all levels in our organization.
Note to applicants for positions in the United States:
Sensata Technologies, Inc. (US) is proud to be an Equal Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, protected veteran status, disability or any other basis protected by federal, state or local law.
View The EEO is the Law poster and its supplement Technologies, Inc. (US) participates in E-Verify. View the E-Verify posters
Customer Service Support Specialist
Posted 5 days ago
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Job Description
Job Description
You will be responsible for organising the resource planning for our CSC Reps and giving supervision to the teams. You will prepare the resource planning according to the forecasted customer contact volumes and other operational activities that need to be taken in account. You contribute to the shift review and ensure a fair planning for everyone. Your role is also to engage with the management team to review areas for improvement? You will supervise activities during the days and check that our customers contacts get managed according to our SLA, so that we can provide great customer service
Job Responsibility
- p>Contributing to the creation of the resource planning and providing support by any changes in the resource plan. /li>
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Proving support for the shift review process to ensure skillset balance is maintained and agent coverage is aligned with the expected service level.
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Supporting the development and maintenance of the SOP’s (Standard Operating Procedures).
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Ensuring a consistent service performance across all different channels.
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Tracking of agent availability and adherence to the planning in order to maximize use of resources.
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Supporting continuous improvement by leading and supporting operational teams to effectively handle the customer experience.
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Providing intraday reports/insights on contact center planning and performance
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Ensuring all periodical and ad-hoc reporting on customer files, own insight delivery activities and realization, and elaborate to managers on interpretation.
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Contributing to the signaling of process improvement potential, as well as contributing to the development, optimization and modification of department administrative systems and procedures.
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Validating quality, consistency, accessibility and structure of data, validating models and ensuring preparation of data for machine learning algorithms.
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Conducting in-depth analysis of data and reports by combining and interpreting external and internal quantitative and qualitative data, processes and development and by data mining for correlations, trends, outliers and probabilities.
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Discovering ways in which business value can be added to the data, designing customer interfaces for specific customer needs (in close collaboration with IT), visualizing and modelling output and developing trusted information and true insights?
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Job Qualifications
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Higher Vocational level of thinking and 2 - 4 years of relevant experience in resource planning and/or experience in a Customer Service environment.
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A Lean Six Sigma certificate would be an advantage.
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Good knowledge of MS Project, Excel, Visio, including the ability to create spreadsheets, manipulate data and produce reports and quotations (i.e. perform V Lookups and create pivot tables).
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Customer focused with excellent planning and presentation skills.
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Experienced in process management.
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Knowledge of internal guidelines and procedures for data processing and insight delivery.
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Knowledge of customer service level agreements and data governance principles.
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Confident in liaising with internal and external customers
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Attention to detail; thorough, accurate, pride in delivering quality work.
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Strong verbal and written communication with strong interpersonal and team working skills
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Ability to think independently, can bring ideas and opinions to the table.
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Strong numeracy skills
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Desirable
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Experience monitoring and analysing performance in a customer service environment
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Experience proposing measures to correct or improve ways of working to meet established quality standards
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Good judgement and objectivity, using data as the basis for decision making
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Fluent knowledge of Dutch and English spoken and written. German language skills would be a district advantage
Benefits:
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Generous pension (matched contribution up to 6%, with a maximum employee contribution of 10% of your monthly salary)
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Staff discount
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25 days holiday plus bank holidays, rising with service
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8 hours paid appointment time per annum
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Hybrid working possible after the satisfactory completion of your probationary period
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Employee Assistance Programme
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Free on-site parking and subsidised canteen
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Employee friendly policies such as long Service rewards
About Viking:
Looking to work within a vibrant company, combining 25 years of industry expertise with ongoing investment in cutting-edge technology to drive future success? Seeking a role where proactivity is welcomed, with scope to develop and grow?
We are Viking. We provide business supplies and services to help our customers work better - whatever their workplace. We are a single source for everything customers need to be more productive, including the latest technology, core office supplies, print and document services, business services, facilities products, furniture, and school essentials. We sell approximately 45,000 products in total, which we supply to other UK businesses, mainly though our Ecommerce channel.
Service Support Administrator
Posted today
Job Viewed
Job Description
Service Support Administrator
Starting salary: £26,522.50 per annum
Monday Friday. 37.5 hour working week. Monday Thursday, 8:30am 5pm and Friday, 8:30am 3:45pm (45 minute lunch break).
Holiday entitlement: 32 days (including 8 Bank Holidays)
Kettering area. Office based.
Permanent
Match Recruitment are working in partnership with their client based in Kettering. Our client is a leading manufacturi.
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Service Support Engineer
Posted 82 days ago
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Job Description
Envirogen is an international water treatment solutions business. We are seeking someone with experience in a Service Suppor t role in a similar type of Engineering Services or Manufacturing organisation to join our busy and highly regarded Service Support team as Service Support Engineer.
Y ou will be the first point of contact for our customer base - anyone from the NHS to Coca Cola for technical support and replacement parts for our industrial water treatment systems.
Amongst your responsibilities
- Identify parts and source if not a stock item
- Obtain current prices for new parts or those that have not been purchased in last 3 months.
Requirements
Experience in a similar role in an engineering services business, would be great if that were water treatment
Well organised
Enjoys a varied workload
Good IT systems knowledge
Great communication skills
Benefits
Private healthcare
25 days annual leave plus the opportunity to purchase extra annual leave
Help Desk Manager
Posted 15 days ago
Job Viewed
Job Description
Help Desk Manager
Northampton - Hybrid - 3 days a week
50,000 - 55,000 / 6 Month FTC
Our client is a market leading digital brand, reshaping the industry through innovation and digital transformation. They are seeking a Help Desk Manager to oversee 1st and 2nd line support, manage escalations, and ensure seamless knowledge transfer and service readiness.
You'll need to be from a helpdesk management background with proven experience in service transitions, ITIL frameworks, and stakeholder engagement. Having experience on transitioning IT support services is a bonus.
We're looking for candidates who possess the following:
- Proven experience working as a Help Desk Manager
- Strong knowledge of ITIL and ITSM best practice
- Experience of migrating a help desk is a bonus
If the above sounds of interest please apply for more information
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Help desk Administrator
Posted 15 days ago
Job Viewed
Job Description
Berry Recruitment have a new exciting opportunity for a Help desk Administrator for a busy client based in King's Lynn.
The Role:
You will be responsible for assisting the help desk team that manage an active diary of growing teams that consists of engineers, electricians, general maintenance and project engineers.
You'll need to be proactive and ready to solve problems with the help of the team and you will also be responsible for ensuring that engineers have a full but manageable workload.
You will be required to have good organisational skills, have good IT skills and excellent customer service skills.
Duties required include:
- Diary Management & Logistics of Engineers
- Procurement of Parts for Jobs
- Quotations
- Call Handling
- Emails
- Offering Updates of Appointments to Customers and Managing these Processes
Pay: 23, ,000.00 per year
Previous experience within Administration and working within an Administration environment is required.
For further information, please contact Lauren at Berry Recruitment, King's Lynn.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
Help Desk Manager
Posted 15 days ago
Job Viewed
Job Description
Help Desk Manager
Northampton - Hybrid - 3 days a week
50,000 - 55,000 / 6 Month FTC
Our client is a market leading digital brand, reshaping the industry through innovation and digital transformation. They are seeking a Help Desk Manager to oversee 1st and 2nd line support, manage escalations, and ensure seamless knowledge transfer and service readiness.
You'll need to be from a helpdesk management background with proven experience in service transitions, ITIL frameworks, and stakeholder engagement. Having experience on transitioning IT support services is a bonus.
We're looking for candidates who possess the following:
- Proven experience working as a Help Desk Manager
- Strong knowledge of ITIL and ITSM best practice
- Experience of migrating a help desk is a bonus
If the above sounds of interest please apply for more information
Help Desk Administrator
Posted today
Job Viewed