118 Service Support jobs in the United Kingdom

Service Support Technician
Salary - Up to 35,000
Location - West Sussex

What we can offer you:

• Group Pension Plan - with matched contributions up to 5%
• Income Protection Scheme & Employee Assistance Program
• Company Share Incentive Plan & Save-As-You-Earn Scheme
• Discounts on Gym Memberships
• Rewards Platform - including high street discounts, employee benefits, and health & wellbeing offerings

The role:
This role involves supporting the coordination and processing of customer returns and warranty claims in line with established processes and turnaround targets. Responsibilities include fault diagnosis, evaluation of returned products, and completion of detailed survey reports. The position also covers repair, servicing, and functional testing of returned items, as well as assembly and testing of spare parts orders. Collaboration with internal teams to resolve issues and contribute to investigations is essential. Additional tasks include maintaining process documentation, ensuring the upkeep of the work area and tools in line with 6S standards, and providing off-site support when necessary.

What we want from you:

• Experience working in an electromechanical service and repair setting
• Proficient in using electronic test equipment such as digital voltmeters (DVM) and oscilloscopes
• Able to interpret and understand technical drawings
• Capable of following instructions and working independently when required
• Computer literate with solid knowledge of Microsoft Office and JIRA software

For Security Clearance reasons to work this role you must have British citizenship or be a dual national with British citizenship

This role is perfect If you're interested in working with one of the fastest growing names in the defence industry, click "Apply

Michael Page are working in partnership with this reputable organisation to recruit for a Customer support position. The position involves delivering exceptional service to customers and ensuring their enquiries are resolved efficiently and professionally.

Client Details

Known for their commitment to providing high-quality products and ensuring excellent customer satisfaction.

Description

• Actively assist Sector Managers with daily tasks, inquiries, quotations, and order management.
• Ensure all relevant data is accurately recorded in the CRM system.
• Prepare pricing, tenders, and quotations for their manufactured products, purchased products/services, and recommend alternative products and pricing compared to competitors.
• Consistently follow up on quotations and update the CRM in coordination with the relevant Sector Manager.
• Develop proficiency in product costing and pricing using the company price list.
• Provide support and act as a deputy for Sector Managers during their absence.
• Collaborate with Sector Managers on projects and help identify qualified leads for CRM entry.
• Manage sales order processing by receiving and handling customer orders, coordinating with finance, production, and delivery teams to ensure timely, fully invoiced customer service.
• Coordinate with Supply Chain for direct-to-site (DIR) product cost information.
• Issue Purchase Orders for goods and transportation as required.
• Work closely with department managers and team members to deliver outstanding customer service, identify opportunities for improvement, and resolve issues.
• Adhere to the company's Quality Assurance procedures.
• Facilitate effective communication across departments to maintain high levels of customer satisfaction.
• Fully understand client needs, build strong relationships, and provide excellent customer support.
• Report and resolve any problems or complaints promptly.
• Understand team roles and provide cover when necessary.
• Coordinate with third-party logistics providers to ensure on-time, complete deliveries to sites.
• Generate Certificates of Conformity as per company protocols when needed.
• Ensure Proof of Delivery (POD) documents are logged and stored according to company procedures.
• Maintain the warehouse schedule for incoming goods and outbound shipments.
• Prepare export documentation, including commercial invoices, packing lists, and any other required paperwork.

Profile

A successful Customer Support professional should have:

• Previous experience in a similar role.
• Strong knowledge of export/supply chain.
• Strong communication and interpersonal skills.
• Proficiency in using customer relationship management (CRM) systems or similar tools.
• Problem-solving abilities and a customer-focused mindset.
• Attention to detail and organisational skills.
• Ability to work independently and as part of a team.
• Flexibility to adapt to changing priorities and workloads.

Job Offer

• Competitive salary of approximately 26,000 to 28,000 per annum.
• Supportive work environment.
• On site parking
• 24 days annual leave
• Benefits package

Are you looking for more than just another office job? This is your chance to become part of a team that's passionate about delivering outstanding service and building strong customer relationships.

The Opportunity:

We're on the lookout for a motivated, personable, and proactive individual to join our expanding Customer Service and Sales Support team. This isn't your average customer service role - you'll be at the heart of the business, helping to reconnect with valued clients and supporting key departments behind the scenes.

What You'll Be Doing:

• Reaching out to existing and past customers (no cold calling!)

• Handling inbound enquiries with professionalism and care

• Supporting sales follow-ups and nurturing warm leads

• Assisting with general admin and office tasks

• Keeping internal systems and records up to date

What We're Looking For:

• A confident communicator who enjoys speaking with people

• Friendly, organised, and ready to roll up your sleeves

• A team player who thrives in a fast-paced environment

• Comfortable on the phone and confident using email and CRM systems

• Previous experience in a customer service, office, or sales support role is a bonus

Why You'll Love It Here:
You'll be joining a vibrant, supportive team in a business that's built a strong reputation over decades. As we continue to grow, we want ambitious individuals who are ready to grow with us - whether that's developing new skills or stepping into future opportunities.

Interested?
If you're ready to bring your energy, ideas, and customer-first attitude to a team that values them, we'd love to hear from you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Covering Lancashire to Cumbria (Preston to Whitehaven)

£30,000 to £32,000 per annum

We are looking for a Service Support Manager to join our team and oversee the cleaning operations of a large multi-site contract.

Reporting to the Contract Manager, you will lead and support a diverse team of cleaners and mobile staff, ensuring that cleaning standards across 80–100 sites are consistently met. These sites range from daily to monthly cleans, so adaptability and good organisational skills will be important.

We’re looking for someone who can use their strong people skills to guide, motivate, and develop the team while maintaining excellent service standards.

As a Service Support Manager you’ll be:

• Maintaining strong client relationships with high levels of satisfaction
li>Providing and maintaining the quality of service delivery
• Managing, recruiting, and coaching local service teams
• Carrying out ad-hoc and regular activities such as projects, reports, audits as required by and to support the Operations Manager.
• Hold regular contract and specification review meetings with customers
• Be responsible for ensuring Health & Safety procedures and legislation is adhered to
• Looking for opportunities for continuous improvement, cost savings and account growth.

As a Service Support Manager you’ll have:

< i>Strong leadership and motivational abilities, with the capacity to plan ahead, work under pressure, and influence stakeholders at all levels.
• A working knowledge of Health and Safety systems within the cleaning industry, ensuring safety for all individuals involved.
• Previous experience working with commercial clients would be highly desirable, along with a flexible approach to meeting diverse client needs.
• A full driving license and willingness to travel to sites as required.

At Churchill, relationships are the glue which holds us together – you’ll be someone who works collaboratively with your team and builds a strong bond with your clients. In exchange, we’ll provide an inclusive and empowering culture where you’ll receive the training and development opportunities that allow you to grow and progress your career.

We understand that you may have personal commitments, which is why we offer flexible working options that suit you. We also offer a range of company benefits that ensure that you are receiving the support that you need to do your best work.

What we offer you

We believe in rewarding talent and creating a workplace where everyone feels valued. Here’s what you’ll get:

• Employe Ownership – You are part of our success!
33 days holiday (including bank holidays) li>Life assurance cover
• Company sick pay
• Maternity and paternity leave support
• 24/7 GP access, plus mental health, wellness, financial, and legal support
• Two paid volunteering days per year – Give back to a cause that matters to you
Exclusive perks and discounts – More than 250 deals available Ongoing training and development – From apprenticeships to leadership programs Wellbeing, Diversity & Inclusion – Our Mosaic Committee and Mental Health First Aiders are leading the way Recognition and rewards – Celebrating our shining stars all year round

Our Commitment to Inclusion

We are committed to creating a workplace where everyone belongs. As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all.

Reasonable adjustments

Please let us know if there are any adjustments, we can make to support you during our recruitment process. We’re happy to help…

Please note: An Enhanced DBS is required for this role

Job title: Service Support Manager

Location: Nottingham (Hybrid work available)

Salary: £35,000 p/a

Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program and many more.

Are you organised, detail-oriented, and passionate about delivering excellent IT services? Join a dynamic Service Delivery team as a Service Support Manager  and help them ensure their clients receive outstanding support every step of the way.

This is a fantastic opportunity for someone looking to grow into a Service Delivery Management role, with hands-on experience and mentoring from experienced SDMs.

Established in the 80’s, XMA has grown to become one of the top ten largest value-added resellers in the UK. Today, we’re an independent UK company with full geographic coverage – and our skilled workforce serves a diverse customer base across the public and private sector.

We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to transform and evolve. We consult, define, adapt, and deliver on real-life outcomes. We collaborate closely to bring that positive impact home.

About the Role

As a Service Support Manager, you’ll play a key role in supporting our Service Delivery Managers (SDMs) in the smooth and effective delivery of IT services. You’ll be involved in customer communications, contract administration, performance reporting, and service improvement initiatives.

What You’ll Do: Service Support Manager

• Act as a point of contact for routine service queries and communications
• Schedule and coordinate customer meetings, prepare agendas, and track actions
• Assist with contract administration and maintain service documentation
• Support performance tracking against SLAs and KPIs
• Prepare clear and accurate service reports
• Analyse customer feedback and service metrics
• Contribute to continual service improvement (CSI) activities

Requirements: Service Support Manager

• Strong organisational and administrative skills
• Confidence working with data and producing reports
• Basic understanding of IT service management (ITIL knowledge is a plus)
• Proficiency in Microsoft 365 tools (Excel, Word, Teams, SharePoint)
• Excellent communication skills – both written and verbal
• A proactive, detail-oriented mindset and eagerness to learn

We proud to be an equal opportunity employer committed to diversity and inclusion in the workplace. Qualified applicants will be considered for employment without regard to race, colour, religion, national origin, age, sex, sexual orientation, gender identity, physical or mental disability, protected veteran or military status or any other status protected by applicable law

We are registered Disability Confident Employer (Level 2) and as such, we will ensure that individuals who have a disability are provided reasonable accommodation, to enable full participation in the job application and interview process. If you have any such requirements, please do not hesitate to contact us on our email which is (url removed), we will be happy to action your requests.

Keywords:   Service Delivery Coordinator, IT Service Support Analyst, Service Delivery Associate, Service Management Administrator, Service Management Support Specialist

Michael Page are working in partnership with this reputable organisation to recruit for a Customer support position. The position involves delivering exceptional service to customers and ensuring their enquiries are resolved efficiently and professionally.

Client Details

Known for their commitment to providing high-quality products and ensuring excellent customer satisfaction.

Description

• Actively assist Sector Managers with daily tasks, inquiries, quotations, and order management.
• Ensure all relevant data is accurately recorded in the CRM system.
• Prepare pricing, tenders, and quotations for their manufactured products, purchased products/services, and recommend alternative products and pricing compared to competitors.
• Consistently follow up on quotations and update the CRM in coordination with the relevant Sector Manager.
• Develop proficiency in product costing and pricing using the company price list.
• Provide support and act as a deputy for Sector Managers during their absence.
• Collaborate with Sector Managers on projects and help identify qualified leads for CRM entry.
• Manage sales order processing by receiving and handling customer orders, coordinating with finance, production, and delivery teams to ensure timely, fully invoiced customer service.
• Coordinate with Supply Chain for direct-to-site (DIR) product cost information.
• Issue Purchase Orders for goods and transportation as required.
• Work closely with department managers and team members to deliver outstanding customer service, identify opportunities for improvement, and resolve issues.
• Adhere to the company's Quality Assurance procedures.
• Facilitate effective communication across departments to maintain high levels of customer satisfaction.
• Fully understand client needs, build strong relationships, and provide excellent customer support.
• Report and resolve any problems or complaints promptly.
• Understand team roles and provide cover when necessary.
• Coordinate with third-party logistics providers to ensure on-time, complete deliveries to sites.
• Generate Certificates of Conformity as per company protocols when needed.
• Ensure Proof of Delivery (POD) documents are logged and stored according to company procedures.
• Maintain the warehouse schedule for incoming goods and outbound shipments.
• Prepare export documentation, including commercial invoices, packing lists, and any other required paperwork.

Profile

A successful Customer Support professional should have:

• Previous experience in a similar role.
• Strong knowledge of export/supply chain.
• Strong communication and interpersonal skills.
• Proficiency in using customer relationship management (CRM) systems or similar tools.
• Problem-solving abilities and a customer-focused mindset.
• Attention to detail and organisational skills.
• Ability to work independently and as part of a team.
• Flexibility to adapt to changing priorities and workloads.

Job Offer

• Competitive salary of approximately 26,000 to 28,000 per annum.
• Supportive work environment.
• On site parking
• 24 days annual leave
• Benefits package

Service Support Technician
Salary - Up to 35,000
Location - West Sussex

What we can offer you:

• Group Pension Plan - with matched contributions up to 5%
• Income Protection Scheme & Employee Assistance Program
• Company Share Incentive Plan & Save-As-You-Earn Scheme
• Discounts on Gym Memberships
• Rewards Platform - including high street discounts, employee benefits, and health & wellbeing offerings

The role:
This role involves supporting the coordination and processing of customer returns and warranty claims in line with established processes and turnaround targets. Responsibilities include fault diagnosis, evaluation of returned products, and completion of detailed survey reports. The position also covers repair, servicing, and functional testing of returned items, as well as assembly and testing of spare parts orders. Collaboration with internal teams to resolve issues and contribute to investigations is essential. Additional tasks include maintaining process documentation, ensuring the upkeep of the work area and tools in line with 6S standards, and providing off-site support when necessary.

What we want from you:

• Experience working in an electromechanical service and repair setting
• Proficient in using electronic test equipment such as digital voltmeters (DVM) and oscilloscopes
• Able to interpret and understand technical drawings
• Capable of following instructions and working independently when required
• Computer literate with solid knowledge of Microsoft Office and JIRA software

For Security Clearance reasons to work this role you must have British citizenship or be a dual national with British citizenship

This role is perfect If you're interested in working with one of the fastest growing names in the defence industry, click "Apply

Service Support Administrator

Starting salary: £26,522.50 per annum

Monday Friday. 37.5 hour working week. Monday Thursday, 8:30am 5pm and Friday, 8:30am 3:45pm (45 minute lunch break).

Holiday entitlement: 32 days (including 8 Bank Holidays)

Kettering area. Office based.

Permanent

Match Recruitment are working in partnership with their client based in Kettering. Our client is a leading manufacturi.

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