Customer Service
Posted 18 days ago
Job Viewed
Job Description
This role could genuinely change your Mondays.
You're probably the kind of person who gets a buzz out of helping others - solving problems, answering questions before they're even asked, and making people feel looked after. You're calm under pressure, love a tidy to-do list, and take pride in doing things properly.
And let's face it - you also want to work somewhere where you're treated like a person, not just another cog in the machine.
Sound familiar? Keep reading.
What You'll Be Doing
You'll be at the heart of delivering unforgettable group travel experiences - mostly for young people, schools and educational groups - across the UK, Europe and worldwide.
That means:
Talking to customers, getting to know what they need, and guiding them through the whole journey
Booking coaches, accommodation, excursions and experiences that fit their plans
Helping teachers and trip leaders feel fully supported and confident
Managing multiple trips at once - keeping timelines tight and details accurate
Solving any hiccups with patience and professionalism, and always with a smile (even over email)
You'll use tools like Microsoft Office, email and booking platforms - but it's your people skills , not your tech skills, that will make the difference here.
Why People Love It Here
This isn't your average office job - and the team isn't your average bunch either.
Hybrid working - up to 3 days a week from home (after probation)
Flexible hours - 37.5 hours per week between 8am-5.30pm to fit around life
Pay progression - starting at 25,350 , rising to nearly 29k + commission after 3 years based on performance
Bonuses - for successfully delivered tours (after qualifying period)
Proper time off - 20 days + BH in year 1, then 25 days + BH after your first year, plus 10+ days off over Christmas (save 3 days of your holiday entitlement)
Extra birthday day off
Fun extras - BBQs, socials, discounts on family holidays, and chances to go on trips yourself
Supportive team - genuine career development, personal training plans, and lovely management who want you to succeed
Who This Role Is For
You don't need to come from travel - but if you've worked in customer service , hospitality, education or retail, you could be a brilliant fit.
You'll need to be:
A great communicator (phone, email and in person)
Detail-focused and comfortable managing lots of moving parts
Positive and calm under pressure
Confident juggling priorities without dropping the ball
Naturally helpful and happy to go the extra mile
What Happens Next
You don't need the perfect CV - just send me what you've got
On behalf of my client, I look forward to hearing from you.
INDEP
Service Engineer
Posted today
Job Viewed
Job Description
30,000 - 37,000 (OTE 40,000) + Company Van + Fuel Card + Product Training + Quarterly Bonus + Excellent Company Benefits
Cumbria patch (Commutable from: Kendal, Lancaster, Blackpool, Morecambe, Carlisle)
Are you a Fire & Security Engineer looking to join a well-established nationwide business that's part of a larger international group, offering excellent job security, full product training and genuine opportunities for career progression?
On offer is a fantastic opportunity to build a long-term career with a thriving company that continues to grow year on year. With structured training and investment in their staff, this role is ideal for someone looking to develop within a supportive, stable and expanding organisation.
This market-leading business provides fire and security solutions to domestic and commercial clients across the UK, including high-profile retail and industrial sites. Backed by the resources of a worldwide group, they can offer both the security of a large company and the close-knit support of local teams.
In this field-based role you will be responsible for the service and maintenance of fire alarms, CCTV, access control and security systems across a local patch. You'll work Monday to Friday with flexible finish times, alongside a 1-in-4 call-out rota with additional allowances and overtime.
The ideal candidate will have experience in either fire alarm servicing/installation or security systems such as CCTV, intruder or access control, and be looking for a long-term role with excellent progression and earnings prospects.
The Role:
Field-based role, covering a local patch
Service and maintenance of fire alarms and security systems
Call-out rota with paid allowances and overtime
Full training provided with clear progression opportunities
The Person:
Experience servicing or installing fire or security systems including CCTV, Access Control or Fire Alarms
Full UK driving licence
Reference Number: BBBH(phone number removed)
To apply for this role or to be considered for further roles, please click "Apply Now" or contact Lewis Durrant at Rise Technical Ltd.
Rise Technical Ltd acts as an employment agency for permanent roles and an employment business for temporary roles.
The salary advertised is the bracket available for this position. The actual salary paid will depend on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.
Service Manager
Posted today
Job Viewed
Job Description
Are you ready to take the next step in your career? Our client is seeking a Service Manager to lead their service department in Sedbergh, UK. The company specialises in the repair and maintenance of HGV and off-highway vehicles, and they are looking for someone with a passion for improving processes and efficiency.
What is The Job Doing:
As a Service Manager, you'll be responsible for overseeing the service department and ensuring high standards are met.
- Manage and lead a well-established team
- Improve processes and efficiency within the department
- Ensure standards are consistently met and maintained
- Question existing processes to drive improvements
What Experience Do I Need
The ideal Service Manager will have:
- Excellent knowledge of hydraulic and electrical control systems (CAN bus)
- Experience within the HGV or off-highway vehicle segment
- A background as a technician in the industry, ready to step up into a managerial role
The client is a company dedicated to the repair and servicing of off-highway vehicles. They have a strong reputation for quality and reliability in the industry.
If you're ready to step up into a Service Manager role and have the skills and experience we're looking for, we'd love to hear from you. This is a fantastic opportunity to join a reputable company and lead a dedicated team.
If you have experience as a Service Supervisor, Maintenance Manager, Workshop Manager, Technical Manager, or Operations Manager, this Service Manager role could be the perfect fit for you. Coburg Banks Limited is acting as an Employment Agency in relation to this vacancy.
Service Driver
Posted 5 days ago
Job Viewed
Job Description
Initial Washroom Hygiene Service Driver
Join Our Team and Make a Difference!
We are currently seeking a Service Driver to join our dedicated team at the Lancashire branch, covering the Blackpool, Fleetwood and Garstang areas. If you enjoy driving, managing your own schedule and providing excellent customer service, this could be the perfect opportunity for you!
Why Join Rentokil Initial?
- Competitive Salary Package: Start with a basic salary of £25732 per annum
- Expected OTE: £7,589 00 per annum, with bonus and commission schemes available.
- Benefits: Company vehicle, fuel card, mobile phone, uniform, and RI Rewards.
- Relocation Package: Moving from more than 2 hours away? We may offer up to ,000 to help you settle in.
- Work-Life Balance: Full-time, permanent role, Monday to Friday (40 hr week), with potential for up to 48 hours in the future with an increased salary.
- Industry-Leading Training: Receive top-notch training to support our customers’ needs.
The Service Driver Role
As a driver, you will visit a number of different customer sites to service their washroom products. These products may include feminine hygiene units, nappy bins, air fresheners, soap dispensers and floor mats. Key responsibilities include:
- Loading and unloading units and floor mats for customers, so you will need to be physically fit for this role
- Ensuring that your vehicle is safe at all times, driving responsibly and following our RI Drive Smart guidance
- Providing exceptional customer service and upholding a professional image at all times
Requirements
Service Driver Requirements:
- Full UK driving licence held for more than two years, with no more than six penalty points
- Demonstrate excellent customer service and communication skills
- Flexibility with working patterns to support business needs
- Ability to use own initiative and have a positive ‘can do’ attitude
- Pride in the job you do
- You may be required to pass a DBS check depending on the role you have applied for
Benefits
Service Driver Benefits:
- Additional opportunities to earn more with regular bonus and commission schemes.
- Access to a company vehicle and fuel card.
- Salary grading system - linked to performance for those keen to develop their career within our business.
- Opportunity to contribute to a Private Healthcare scheme.
- Enrolment in our company pension scheme.
- Exciting discounts and cashback offers from over 3,000 retailers with RI Rewards.
- Overtime opportunities - potential to earn extra in overtime to meet the needs of our customers.
- Uncapped leads commission - although this isn’t a sales job, we appreciate and reward you for passing on sales leads.
- Employee Assistance Programme (EAP) - free to access and available 24/7 to you, your family, and friends.
- Long service recognition - includes an extra five days of annual leave entitlement after five years of service.
- Refer a Friend - earn up to £1,000 fo referring someone to work for Rentokil Initial
A Company Putting “People First”
Rentokil Initial (FTSE100) is one of the largest business services companies in the world, operating in over 90 countries and providing services that protect people and enhance lives. Rentokil is the world’s leading commercial pest control services provider, Initial is the world’s leading commercial hygiene services provider, and Ambius is the world’s leading provider of plants and scenting.
As a business, we focus on the Right People, doing the Right Things, and in the Right Way. We invest a lot of time and money in training and developing all our colleagues to be the best they can be, and we are always looking for talented and driven people to join our Rentokil Initial Family.
Our Social Links
Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment. To find out how we process your data view our careers privacy policy here
Service Manager
Posted 529 days ago
Job Viewed
Job Description
Initital Washrooms - Service Manager (Full time)
Location - Morecambe
Salary - £25,577 pa
Initial Washrooms has an excellent opportunity for a Service Manager to join our team based from our Morecambe Location. Initial Washroom Hygiene is one of the UK’s leading providers of washroom, hygiene and floorcare services. Our team of experts provide fully serviced hygiene solutions to our customers, which enhances their washrooms and ensures they are compliant within key legislation.
Reporting to the Area Operations Manager, you will be responsible for leading, managing and developing a team of Service Technicians to ensure quality delivery of service and customer satisfaction.
You will receive a competitive salary package + bonus structure, fully maintained company vehicle, fuel card, mobile phone and company uniform.
If you're looking for a role where there are no two days the same then we want to hear from YOU!
The main duties for this role will include, but not be limited to:
- Supervise, develop and coach a team of Service Technicians
- Conduct & participate in monthly team and safety meetings
- Conduct regular site quality audits
- Inducting and training new staff members to the team
- Managing and reviewing service runs
- Administration related to servicing activities
- Managing customer feedback
- Covering service runs for Technicians when required
- Ongoing performance management
- Controlling service costs for your area
- Participate in regular stock takes and maintain strong stock controls
Requirements
- 3+ years in leading and managing teams of direct reports
- Previous end to end recruitment, selection and performance management experience
- Excellent customer service skills and negotiation skills
- Excellent communication skills, both written and verbal
- Ability to work well under pressure and meet KPI's
- Time management skills
- Strong problem solving skills with the ability to think outside the box
- A UK Driver's license is essential
- COTC qualification in waste management is advantageous
- Prior experience in running a waste transfer station
Benefits
- Benefit from life insurance and enrolment into our company pension scheme
- Explore exciting discounts and cashback offers from over 3,000 retailers with RI Rewards
- Our Employee Assistance Programme (EAP) - which is FREE to access and available 24 hours a day, 7 days a week to you as well as your family and friends.
- Refer a Friend scheme - to work for Rentokil Initial (and earn up to £1000)
A Company Putting “People First”
Rentokil Initial (FTSE100) is one of the largest business services companies in the world, operating in 91 countries and providing services that protect people and enhance lives. Rentokil is the world’s leading commercial pest control services provider, Initial is the world’s leading commercial hygiene services provider and its Ambius business is the world’s leading provider of plants and scenting. As a business we focus on the Right People, doing the Right Things and in the Right Way. We invest a lot of time and money in training and in developing all of our colleagues to be the best that they can, and we are always looking for talented and driven people to join our Rentokil Initial Family.
Our Social Links
Website:
LinkedIn:
Facebook:
Instagram:
Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment. To find out how we process your data view our careers privacy policy here
Customer Service Scheduler
Posted today
Job Viewed
Job Description
The Customer Service Scheduler role in the energy & natural resources industry requires exceptional organisational skills to coordinate and manage service schedules effectively. This temporary position in Preston is perfect for someone who thrives in a fast-paced, customer-focused environment.
Client Details
This organisation operates within the energy & natural resources industry and is recognised as a medium-sized company with a strong presence in its sector. The company is committed to delivering quality customer service and operational excellence.
Description
- Manage and coordinate service schedules efficiently to meet customer requirements.
- Communicate with customers to confirm service appointments and address any scheduling queries.
- Collaborate with internal teams to ensure smooth scheduling and resource allocation.
- Track and update scheduling information in the system accurately and in a timely manner.
- Resolve scheduling conflicts and escalate issues when necessary.
- Provide outstanding customer service while handling enquiries professionally.
- Maintain clear and effective communication with field teams to ensure service delivery.
- Contribute to process improvements and suggest ways to enhance scheduling efficiency.
Profile
A successful Customer Service Scheduler should have:
- Previous experience in a scheduling, coordination, or customer service role.
- Strong organisational and time management skills.
- Excellent communication abilities, both written and verbal.
- Proficiency in using scheduling software or similar tools.
- Problem-solving skills with a proactive approach to challenges.
- A positive attitude and a commitment to delivering exceptional customer service.
- Can commit to an initial temporary based opportunity.
Job Offer
- Temp to perm opportunity.
- Competitive hourly rate & weekly pay.
- Free on-site parking.
Customer Service Coordinator
Posted 3 days ago
Job Viewed
Job Description
The Customer Service Coordinator role in Preston involves supporting customers within the Energy & Natural Resources industry by providing excellent service and resolving queries efficiently. This temporary position requires a detail-oriented individual who thrives in a fast-paced environment.
Client Details
Our client is known for its commitment to delivering high-quality service and maintaining strong relationships with its customer base.
Description
- Handle incoming customer enquiries via phone and email, ensuring prompt resolution.
- Maintain accurate customer records and update internal systems as needed.
- Collaborate with internal teams to resolve customer issues effectively.
- Monitor and track customer service requests to ensure timely follow-up.
- Provide clear and concise information to customers regarding services and procedures.
- Assist in identifying areas for process improvements within the customer service department.
- Prepare and deliver regular updates on customer service metrics to the team lead.
- Support the on-boarding process for new customers by providing necessary guidance and materials.
Profile
A successful Customer Support Coordinator should have:
- Previous experience in a customer service or coordination role, ideally within a similar industry.
- Strong communication skills, both written and verbal.
- SAP experience would be beneficial, but not essential
- Proficiency in using customer relationship management (CRM) software or similar tools.
- Ability to manage multiple tasks and prioritise effectively under pressure.
- Problem-solving skills with a customer-focused approach.
- Can commit to a 2/3 month temporary role.
Job Offer
In return, our client can offer:
- Temp to perm opportunity.
- Free on-site parking.
- Weekly pay & competitive pay rate.
- A chance to join a leading business.
Be The First To Know
About the latest Service Jobs in Heysham !
Customer Service Advisor
Posted 5 days ago
Job Viewed
Job Description
Tired of the same old customer service job? Want more variety, more fun, and more career potential?
You'll love this opportunity if you thrive in a fast-paced environment where no two hours are the same-and where your voice, accuracy, and people skills genuinely matter.
We're working with a growing service business in Blackpool that's looking for a few new Customer Service Administrators to join their friendly, high-energy team. If you're someone who enjoys juggling calls, managing live service requests, and keeping admin under control (without it feeling repetitive), this could be your next move.
What's in it for you?
29,812 per year (based on 12.60/hr for 45.5 hrs/week)
You need to be flexible - shifts between 7:00am and 7:30pm, Monday to Friday
Every other weekend - 6-hour shift (Saturday or Sunday)
Paid overtime at time-and-a-half
25 days holiday + bank holidays
Fun extras: pizza days, bingo, summer BBQs, and an employee of the month scheme
Free parking, full 6-week training, and internal promotions always go to the team first
What you'll be doing (and why you'll enjoy it):
Taking incoming calls and solving customer problems fast
Allocating service jobs to the right provider
Inputting and chasing job sheets with precision
Scanning, filing, and updating the system (with jobs rotating every 2 hours-no chance of boredom)
Being part of a buzzing team that celebrates wins, supports each other, and knows how to keep the mood positive on busy days
What you'll need to bring:
Brilliant communication skills-calm, clear and friendly on the phone
Strong admin skills with fast, accurate typing and attention to detail
Confidence juggling tasks without dropping the ball
A team-first attitude and a willingness to learn-we'll train you fully
Ready to do work that matters in a place that values you?
We understand you might not have an updated CV-no problem. Just apply with what you've got
INDEP
Customer Service / Receptionist
Posted 6 days ago
Job Viewed
Job Description
Our client, a service company, is looking to recruit an enthusiastic, positive and flexible Senior Customer Service / Receptionist to cover their very busy switchboard and front desk.
Responsibilities will include answering all incoming calls, forward callers to the appropriate extension, always develop and maintain productivity, assisting colleagues with administrative tasks, update calendars, schedule meetings and provide excellent customer service.
Previous experience of working in a client-focused environment and excellent IT skills would be an advantage. In addition, you will have the ability to work under pressure, possess a can-do attitude towards work and good interpersonal skills with an excellent telephone manner.
This is a fantastic opportunity to join a great company offering a relaxed and flexible working environment together with a full benefits package.
Customer service advisor
Posted 10 days ago
Job Viewed
Job Description
Customer service advisor
12-Month Fixed-Term Contract
Location : Lytham St Annes
Hourly Rate :
- Various shift patterns
- You will be expected to work 3-5 weekends over 8 weeks period; this can be in row or separated depending on business need
- Benefits will include vouchers for Star performance
- Free coffee and tea available onsite
We are currently seeking Customer service advisor's to join a well-established and reputable client on a 12-month fixed-term contract . This role offers an excellent opportunity to develop your professional skills within a structured, process-driven environment, supporting a high-performing team in delivering exceptional customer service.
Role Overview as a Customer service advisor
You will play a key role in delivering high-quality transactional and administrative support within a contact centre setting. You will be responsible for processing a variety of routine tasks and enquiries in accordance with agreed procedures, maintaining high levels of accuracy and professionalism.
Key Responsibilities as a Customer service advisor
- Process inbound and outbound calls, emails, and customer enquiries in line with established procedures
- Accurately complete transactions and maintain up-to-date records, both digital and manual
- Prioritise and manage daily workloads effectively to meet deadlines
- Escalate non-routine queries or issues appropriately
- Collaborate with colleagues to support overall team performance
- Provide general administrative assistance as required
- Ensure compliance with internal controls and audit requirements
Essential Skills & Experience as a Customer service advisor
- Strong attention to detail and accuracy in record-keeping
- Proven ability to work effectively in a team-based or structured environment
- Excellent interpersonal and communication skills
- Strong organisational and time management abilities
- Demonstrated commitment to delivering high-quality customer service
- Ability to follow defined processes and procedures consistently
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.