20 Servicenow Admin jobs in the United Kingdom

ServiceNow Implementation Specialist
UK (Hybrid / Flexible working)
Salary: Negotiable (depending on experience)

Are you a ServiceNow expert with a passion for transforming customer, employee, and technology experiences? We're looking for a ServiceNow Implementation Specialist to join our clients Digital Customer Experience (DCX) practice. This is a technical and strategic role, offering the opportunity to design, build, and integrate cutting-edge ServiceNow solutions that drive seamless workflows and unlock real value for both customers and employees.

• Develop and deliver ServiceNow workflow applications, including:

  • Customer Experience: CSM, Field Service Management, Customer Service Portal

  • Technology Experience: ITSM, ITOM, ITAM

  • Employee Experience: HRSD, onboarding, workplace service delivery

• Design modern user experiences using ServiceNow's Experience Layer, UI Builder, and portals.

• Integrate ServiceNow with external systems (CRMs, HR platforms, eCommerce, etc.) via REST/SOAP APIs and IntegrationHub.

• Manage data migration and ensure alignment across ServiceNow modules and external platforms.

• Proven expertise with the ServiceNow platform (Customer, Technology, and Employee Experience workflows).

• Strong understanding of customer journeys (marketing, sales, commerce) and employee lifecycles (onboarding, career development).

• Technical proficiency in JavaScript, HTML, CSS, Glide API, Flow Designer, IntegrationHub .

• Experience in system integration and workflow automation.

• Excellent communication and collaboration skills with an ability to bridge technical and business needs.

• Problem-solving mindset with the ability to innovate and troubleshoot complex issues.

This role requires Baseline Personnel Security Standard (BPSS) checks. Candidates who have lived outside the UK in the past 3 years may require additional checks.

• Hybrid-first working with genuine flexibility.

• Extensive opportunities for professional growth , including certifications and access to 250,000+ learning resources. (unlimited training budget)

• A culture that encourages innovation, collaboration, and continuous learning.

• The chance to shape the future by delivering impactful technology solutions.

Programme Manager – ServiceNow IRM Implementation

Location: Remote

We are seeking an experienced Programme Manager to lead and oversee the end-to-end delivery of a strategic initiative to implement ServiceNow Integrated Risk Management (IRM). This role will manage the full lifecycle of the implementation project, ensuring alignment with business objectives and stakeholder expectations.

Programme Leadership & Governance

• Establish programme governance, reporting structures, and stakeholder engagement plans.
• Define and manage programme scope, objectives, and success criteria.

Project Planning & Execution

• Develop and maintain a detailed programme plan with milestones, dependencies, and resource allocations.
• Coordinate stakeholder workshops and requirement gathering sessions.
• Oversee vendor activities including installation, configuration, and integration of ServiceNow IRM.

Risk & Compliance Oversight

• Ensure the implementation supports enhanced risk visibility, compliance tracking, and governance.
• Monitor and manage programme risks, issues, and mitigation strategies.

Stakeholder Management

• Manage relationships with internal teams (ITSM, Risk, Compliance) and external implementation partners.

Quality Assurance & Delivery

• Ensure delivery of configured IRM components including:
• Policy and Compliance Management
• Risk Management
• Audit Management
• Vendor Risk Management (optional/inclusion-based)
• Oversee development of custom workflows, dashboards, and reports.

Training, Documentation & Support

• Ensure delivery of comprehensive training for administrators and end-users.
• Validate documentation quality and completeness.
• Oversee post-implementation support for a minimum of 90 days.

Must have:

• 8+ years of regulated industry experience
• ServiceNow certifications or experience with IRM modules
• Proven success managing ServiceNow enterprise software implementation programmes
• Strong understanding of risk management, compliance, and governance frameworks.
• Experience with RFP processes and vendor evaluation.
• Excellent stakeholder management and communication skills.

Desirable:

• Familiarity with ITSM, CMDB, and integration best practices.
• PMP, PRINCE2, or equivalent certification preferred.
• Background in risk or compliance functions.

Come join us and make a difference in the world!

Discover more at

NO AGENCIES PLEASE

Job Description

The role is hybrid office based in either Chippenham or Hartlepool.

The Service Management Consultant role is a varied, challenging and exciting role. The role is responsible for ensuring the day-to-day activities related to the IT Service Management tooling are delivered to meet the needs of the business. It will involve working closely with both internal and external stakeholders and is targeted with the supporting the delivery of a high performance and reliable IT capability worldwide.

Working within the Cyber, Service and Technology (CST) division and reporting to the Service Support Manager, the successful candidate will be responsible for delivering, maintaining and improving a highly capable IT Service Management Tool for use by NEC and our customers. As part of the Service Support Team, you will become a pivotal part of the team that is responsible for the provision of the Ivanti toolset, reporting capability, team performance and quality monitoring all of which underpins the delivery of ITIL service management to the business as a whole. As a Senior level role, you will be expected to be an expert in your field with the capability to pass on your knowledge to others working within the wider team based in Hartlepool, Chippenham and India.

The successful candidate will have an expert level of knowledge of ITIL service management tools specifically Ivanti and have the ability to problem solve and work collaboratively with key business stakeholders. The IT Service Management Tool is responsible for underpinning the delivery of all NECSWS Services and is aligned to the ITIL framework and supporting ongoing compliance with ISO2000.

Travelling may be required as part of the role as there is a need to attend customer locations and other NEC offices.

Responsibilities

• Technical ownership of the Ivanti IT Service Management toolset
• Low level understanding of the Ivanti DB schema
• Highly experienced in the configuration of the Ivanti toolset to achieve the required business outcomes
• Understanding of Ivanti and IT Service Management toolset best practice
• Ability to utilise technical architect skills to design, implement and maintain the Ivanti toolset
• The ability to mentor and develop team members split across multiple geographic locations
• Input into the measurement, monitoring and review of performance of the team and process using KPIs and CSFs
• Assist in ensuring the team skilled to the appropriate level
• Ensure compliance with documented processes to allow certification to ISO2000 to be maintained.
• Awareness of the business priorities, objectives and drivers to suggest continual service improvement strategies
• Work very closely with ITIL process team leaders to ensure a full ITIL aligned end to end service is available to stakeholders
• Build and maintain relationships with internal and 3rd party organisations as required, such as resources within the tool suppliers’ teams.
• Ensuring adherence to OLAs
• Input into team reporting as required
• An excellent communicator both verbally and written at both a technical and stakeholder level.
• An understanding of ITIL 4 practices and how they are delivered within IT Service Management Tools.
• An ability to balance and plan the short and long term actions to achieve the objective of the team.
• Awareness of all relevant industry standards.
• Awareness of best practices for service management and associated tooling.
• Be influential and persuasive with stakeholders.
• Maintaining an understanding of all of NECSWS business areas.
• An ability to think critically about systems and to make adjustments consistently as needed.
• The ability to manage time effectively.

Qualifications

Essential Skills

• Demonstrable experience Service Management Experience, with a focus on design, implementation, testing, maintenance and improvement of IT Service Management toolsets
• Stakeholder Management
• Possess excellent stakeholder management skills and an ability to innovate
• Excellent communication and business writing
• Working knowledge and experience of the ISO2000 Service Management Standard
• Excellent problem-solving skills
• Considered an expert in the Ivanti toolset including ISM and UEM

Essential Qualifications

• ITIL v4 Foundation
• NPPVL3 + SC clearance required or eligibility.

Desirable Qualifications and Skills

• ITIL v4 Intermediate Qualification

Additional Information

We pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:

• Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
• 25 days paid holiday with the option to buy/sell (FTE)
• 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
• A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
• A selection of flexible benefits to suit your individual needs
• All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.

OTHER INFORMATION

• Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.
• All offers are subject to satisfactory vetting, references and occupational health checks.
• Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.

NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.

Who We Are:

We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.

Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.

We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.

We’d love your help. And we’ll support you all the way.

Job Opportunity: Security Governance and Service Management Specialist

Are you passionate about security governance and service management? Do you want to make a difference in the financial sector? If so, we have an exciting temporary position for you in the heart of London!

Location: City of London
Contract Type: Temporary
Commute: Just a 1-minute walk from Liverpool Street train station!

Join our dynamic team at a leading financial institution and insurance provider! We're looking for a dedicated Security Governance and Service Management Specialist to help us enhance our security posture and ensure top-notch service delivery.

What You'll Do:

Develop and implement security governance frameworks to safeguard our assets.
Collaborate with cross-functional teams to ensure compliance with regulatory requirements.
Monitor and manage security incidents, providing timely reporting and resolution.
Conduct risk assessments and audits to identify vulnerabilities.
Assist in the formulation of security policies and procedures.
Provide training and support to staff on security best practises.

What We're Looking For:

Proven experience in security governance and service management.
Strong understanding of financial regulations and compliance.
Excellent problem-solving skills and attention to detail.
Ability to communicate effectively with stakeholders at all levels.
A proactive approach to identifying and mitigating risks.

Why You'll Love Working Here:

Vibrant Team Culture: Be part of a cheerful and professional environment where your contributions are valued!
Career Growth: This is a fantastic opportunity to gain experience in a leading financial institution.
Central Location: Enjoy the convenience of being based in the City, with easy access to transport links, shops, and eateries!
Flexible Working: We promote a healthy work-life balance to help you thrive both personally and professionally.

Ready to Make an Impact?

If you are excited about shaping the future of security governance and service management, we want to hear from you! Join us in creating a safer and more secure financial landscape.

How to Apply:

Send us your CV along with a cover letter detailing your relevant experience and why you're the perfect fit for this role.

Don't miss this opportunity to elevate your career while contributing to the security of a major financial institution! Apply today and be part of our journey toward excellence!

Let's secure the future together!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

My Banking client is seeking to recruit a Security Governance and Service Management Specialist on an initial 6 month contract for a Financial Services client based in London. It is hybrid and will require 3x days onsite per week.

Role Purpose:

• Enhance the Security Intra group Governance and Service Management process for EU entities in line with ECB expectations
• Maintain and update the intra group governance framework, processes and procedures and standard suite, across Information and Cyber Security within EMEA.
• Manage the intragroup relationships across AD and EMEA for Information and Cyber Security, ensuring service levels are met for all services received and/or provided.

Accountabilities & Responsibilities :

• Define intra group security governance and service management framework
• Enhance and embed the operating/engagement model and service level agreement to ensure continuous oversight and service management
• Define and maintain EU specific entity level reporting template, including metrics to support the service performance management and service operations management.
• Embed a centralised ticketing module within ServiceNow for EMEA region. Use cases relevant to security service management, service request and service issue management.
• Coordinate the relevant reporting data points from Information and Cyber Security Committees relevant to EU, including inputs to and actions arising from the committees, the preparation of Security Performance Dashboards, and tracking of improvements.
• Consistently look for improvements in the efficiency and effectiveness of Information and Cyber Security intra group Governance and Compliance reporting

Skills required:

• SME experience in third party service management including developing and maintaining service level agreements, metrics and compliance requirements.
• In depth knowledge of third-party regulations across UK and EU such as ECB's EBA, DORA and related standards
• Information and Cyber Security Frameworks and industry Standards (e.g., NIST/ISO 27001/COBIT/ITIL)
• Experience creating and delivering presentations and concise writing skills to produce clear documentation (security policy, senior management posture reports)
• Excellent inter-personal communication skills, able to liaise with all levels of the business across all regions including key stakeholders and senior management.