101 Servicenow Implementation jobs in the United Kingdom

ServiceNow Implementation Specialist
UK (Hybrid / Flexible working)
Salary: Negotiable (depending on experience)

Are you a ServiceNow expert with a passion for transforming customer, employee, and technology experiences? We're looking for a ServiceNow Implementation Specialist to join our clients Digital Customer Experience (DCX) practice. This is a technical and strategic role, offering the opportunity to design, build, and integrate cutting-edge ServiceNow solutions that drive seamless workflows and unlock real value for both customers and employees.

• Develop and deliver ServiceNow workflow applications, including:

  • Customer Experience: CSM, Field Service Management, Customer Service Portal

  • Technology Experience: ITSM, ITOM, ITAM

  • Employee Experience: HRSD, onboarding, workplace service delivery

• Design modern user experiences using ServiceNow's Experience Layer, UI Builder, and portals.

• Integrate ServiceNow with external systems (CRMs, HR platforms, eCommerce, etc.) via REST/SOAP APIs and IntegrationHub.

• Manage data migration and ensure alignment across ServiceNow modules and external platforms.

• Proven expertise with the ServiceNow platform (Customer, Technology, and Employee Experience workflows).

• Strong understanding of customer journeys (marketing, sales, commerce) and employee lifecycles (onboarding, career development).

• Technical proficiency in JavaScript, HTML, CSS, Glide API, Flow Designer, IntegrationHub .

• Experience in system integration and workflow automation.

• Excellent communication and collaboration skills with an ability to bridge technical and business needs.

• Problem-solving mindset with the ability to innovate and troubleshoot complex issues.

This role requires Baseline Personnel Security Standard (BPSS) checks. Candidates who have lived outside the UK in the past 3 years may require additional checks.

• Hybrid-first working with genuine flexibility.

• Extensive opportunities for professional growth , including certifications and access to 250,000+ learning resources. (unlimited training budget)

• A culture that encourages innovation, collaboration, and continuous learning.

• The chance to shape the future by delivering impactful technology solutions.

Programme Manager – ServiceNow IRM Implementation

Location: Remote

We are seeking an experienced Programme Manager to lead and oversee the end-to-end delivery of a strategic initiative to implement ServiceNow Integrated Risk Management (IRM). This role will manage the full lifecycle of the implementation project, ensuring alignment with business objectives and stakeholder expectations.

Programme Leadership & Governance

• Establish programme governance, reporting structures, and stakeholder engagement plans.
• Define and manage programme scope, objectives, and success criteria.

Project Planning & Execution

• Develop and maintain a detailed programme plan with milestones, dependencies, and resource allocations.
• Coordinate stakeholder workshops and requirement gathering sessions.
• Oversee vendor activities including installation, configuration, and integration of ServiceNow IRM.

Risk & Compliance Oversight

• Ensure the implementation supports enhanced risk visibility, compliance tracking, and governance.
• Monitor and manage programme risks, issues, and mitigation strategies.

Stakeholder Management

• Manage relationships with internal teams (ITSM, Risk, Compliance) and external implementation partners.

Quality Assurance & Delivery

• Ensure delivery of configured IRM components including:
• Policy and Compliance Management
• Risk Management
• Audit Management
• Vendor Risk Management (optional/inclusion-based)
• Oversee development of custom workflows, dashboards, and reports.

Training, Documentation & Support

• Ensure delivery of comprehensive training for administrators and end-users.
• Validate documentation quality and completeness.
• Oversee post-implementation support for a minimum of 90 days.

Must have:

• 8+ years of regulated industry experience
• ServiceNow certifications or experience with IRM modules
• Proven success managing ServiceNow enterprise software implementation programmes
• Strong understanding of risk management, compliance, and governance frameworks.
• Experience with RFP processes and vendor evaluation.
• Excellent stakeholder management and communication skills.

Desirable:

• Familiarity with ITSM, CMDB, and integration best practices.
• PMP, PRINCE2, or equivalent certification preferred.
• Background in risk or compliance functions.

We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products.

HCLTech is a globally recognized leader in the Tech and IT industry, but we’ve never forgotten the startup mindset that got us here. We’ve always approached our work with an idea-first attitude because every one of our accomplishments —no matter how big or small —can be traced back to an idea’s single spark.

It’s that spark —that inner drive —that sets our people apart from our competitors. It enables us not just to pull off game-changing feat after game-changing feat but to better our world in the process. We want you to find your spark. Because that’s what drives you to be better, be more and ultimately, be more fulfilled.

EXPERIENCE : 7 + Years

Key responsibilities

• Responsible for requirement gathering, process design and configuration/ customization of ServiceNow IRM Platform
• Work in capacity of ServiceNow IRM Business Analyst in client engagements
• Create High-level & low-level technical design documents and participate in architecture design for deployment.
• Ability to demonstrate any IRM solution and SecOps solutions as and when needed.
• Knowledge of various modules like Policy Mgmt. Compliance & Audit Mgmt., Vendor Mgmt., Business Continuity Management, Vulnerability Response, Incident Response, Security Dashboard on ServiceNow IRM platform
• Assess as-is IRM processes for maturity and automation on ServiceNow platform
• Knowledge of Advance risk management and continuous control monitoring.
• Create & execute test plans and participate in client UAT & production migration
• Manage GRC Use-stories in agile team and lead the iterations from delivery perspective
• Understand Observables, Indicators of Compromise (IOC) and IoC Look Ups
• Good to have experience with configuring and implementing Service-Now GRC Applications/Modules with working knowledge of its built-in capabilities including Plug-ins, Workflows, UI elements, tables, dictionaries, integrations and dependencies.
• Experience of working on Scripting in ServiceNow.

Skills

• Certified ServiceNow IRM/SecOps administrator/consultant (this is mandatory)
• Must have concluded at least 1 lifecycle of ServiceNow IRM/SecOps implementation.
• Experience in JavaScript, API, Web Services
• Working knowledge of Vulnerability Mgmt. process & tools
• ISO/CISA/CISM/CISSP/CRICS (preferred)

PLATFORM /TOOL EXPERTISE

• ServiceNow GRC & SecOps

We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products.

HCLTech is a globally recognized leader in the Tech and IT industry, but we’ve never forgotten the startup mindset that got us here. We’ve always approached our work with an idea-first attitude because every one of our accomplishments —no matter how big or small —can be traced back to an idea’s single spark.

It’s that spark —that inner drive —that sets our people apart from our competitors. It enables us not just to pull off game-changing feat after game-changing feat but to better our world in the process. We want you to find your spark. Because that’s what drives you to be better, be more and ultimately, be more fulfilled.

EXPERIENCE : 7 + Years

Key responsibilities

• Responsible for requirement gathering, process design and configuration/ customization of ServiceNow IRM Platform
• Work in capacity of ServiceNow IRM Business Analyst in client engagements
• Create High-level & low-level technical design documents and participate in architecture design for deployment.
• Ability to demonstrate any IRM solution and SecOps solutions as and when needed.
• Knowledge of various modules like Policy Mgmt. Compliance & Audit Mgmt., Vendor Mgmt., Business Continuity Management, Vulnerability Response, Incident Response, Security Dashboard on ServiceNow IRM platform
• Assess as-is IRM processes for maturity and automation on ServiceNow platform
• Knowledge of Advance risk management and continuous control monitoring.
• Create & execute test plans and participate in client UAT & production migration
• Manage GRC Use-stories in agile team and lead the iterations from delivery perspective
• Understand Observables, Indicators of Compromise (IOC) and IoC Look Ups
• Good to have experience with configuring and implementing Service-Now GRC Applications/Modules with working knowledge of its built-in capabilities including Plug-ins, Workflows, UI elements, tables, dictionaries, integrations and dependencies.
• Experience of working on Scripting in ServiceNow.

Skills

• Certified ServiceNow IRM/SecOps administrator/consultant (this is mandatory)
• Must have concluded at least 1 lifecycle of ServiceNow IRM/SecOps implementation.
• Experience in JavaScript, API, Web Services
• Working knowledge of Vulnerability Mgmt. process & tools
• ISO/CISA/CISM/CISSP/CRICS (preferred)

PLATFORM /TOOL EXPERTISE

• ServiceNow GRC & SecOps