34 Servicenow Manager jobs in the United Kingdom

We are seeking a highly motivated and experienced Project Manager to join our dynamic team. The Project Manager is responsible for overseeing and managing client projects from inception to completion, ensuring they are delivered on time, within scope, and within budget. This role requires a strong background in project management, excellent communication skills, and the ability to lead cross-functional teams.

Key Responsibilities:

• Project Planning and Execution:
• Involvement and leadership demonstrated in early Pre-Sales engagements e.g. Client meetings, clarification of deliverables, resources and timeframes
• Accountable for client interactions and project delivery
• Plan, execute, and finalize projects according to strict deadlines and within budget.
• Define project scope, goals, and deliverables that support business goals in collaboration with senior management and stakeholders.
• Develop detailed project plans and manage project timelines.
• Monitor and report on project progress, identifying and mitigating risks and issues (RAID etc)
• Manage changes to project scope, schedule, and costs using appropriate verification techniques.
• Lead client interactions and produce high quality project updates in Daily/Weekly sessions and Steer Co’s
• Ability to flexibly operate projects in Agile and Waterfall methodologies
• Identify areas for project growth to support client Strategic objectives

People Management

• Team Leadership:
• Lead, mentor, and motivate project team members, fostering a collaborative and high-performance work environment.
• Assign tasks and responsibilities to team members based on their skills and expertise.
• Conduct regular team meetings to review project progress, address issues, and ensure alignment with project objectives.
• Lead internal initiatives to consistently improve our capabilities and drive industry leading performance

Performance Management:

• Set clear performance expectations and provide ongoing feedback to team members.
• Conduct performance evaluations and identify opportunities for professional development.
• Address performance issues promptly and implement corrective actions as needed.

Conflict Resolution:

• Mediate conflicts within the team and facilitate effective communication to resolve issues.
• Promote a positive and inclusive team culture that values diversity and collaboration.
• Stakeholder Management:
• Provide exceptional levels of verbal and written communication to clients and the ability to build rapport via teams and face to face.
• Build and maintain strong relationships with clients, ensuring their needs and expectations are met.
• Communicate project status, risks, and issues to stakeholders in a clear and timely manner.
• Manage stakeholder expectations and ensure alignment with project goals.

Qualifications:

• ITIL and PMP or PRINCE2 certification preferred.

• Minimum of 5 years of project management experience in a consulting environment (Preferably within large consulting organisation – e.g. Big4 or similar)
• ServiceNow deployment and improvement project experience desirable
• Proven track record of successfully managing projects from start to finish.
• Proven experience in client-facing roles, with strong communication and interpersonal skills.
• Expertise in project governance, resource management, and change control.
• Strategic thinking with the ability to align ServiceNow solutions with client objectives
• Strong understanding of project management methodologies and tools.
• Ability to manage multiple projects simultaneously and work well under pressure.
• Proficiency in project management software (e.g., MS Project).

Technology Support Manager (ServiceNow) - Contract
Location: Leeds (Wellington Place) or Edinburgh - Hybrid (2 days in office)
Contract Length: 6 months (potential for extension)
Day Rate: 625 per day via Umbrella or EC

About Client: You'll be joining a leading UK financial services organisation that is investing heavily in technology, people, and innovation. The team is driving large-scale digital transformation to deliver better outcomes for millions of customers.

About the Role

We are looking for a Technology Support Manager with strong ServiceNow expertise to join a Service Transformation Lab focused on shaping how colleagues interact with IT. This role is pivotal in designing and delivering innovative solutions that enhance digital engagement, working closely with developers, analysts, and architects across all ServiceNow modules.

You'll be working in a highly collaborative, Agile environment , leading the creation of enterprise-level solutions that drive platform capability and long-term value.

What You'll Be Doing

• Interpreting user stories and supporting development through to completion
• Implementing new functionality and solutions in ServiceNow
• Collaborating with developers, analysts, architects, and external UI experts
• Driving platform innovation across ITSM, Employee Centre, Cyber, Change, and Payments

What We're Looking For

To be considered, your CV should demonstrate:

• A proven track record at a senior level within ServiceNow development
• Experience working in an Agile engineering environment
• Broad knowledge of ServiceNow modules and how they interact
• Expertise in process/solution integration and workflow design (including Event Flow Handler)
• Strong technical grasp of API, JSON, MID Servers and associated integration technologies
• Hands-on experience in ServiceNow implementations

Personal Qualities

We're seeking someone who is:

• Decisive, creative, and analytical with a proactive mindset
• A strong communicator with excellent relationship management skills
• Well organised, pragmatic, and able to manage multiple priorities in a fast-paced setting
• A true team player who thrives in a collaborative environment

Why Join?

This is an opportunity to work at the forefront of ServiceNow innovation, delivering meaningful solutions that transform digital engagement at scale. You'll be part of a forward-thinking team that embraces diversity, inclusivity, and continuous learning.

Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly.

Pontoon/Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

Technology Support Manager (ServiceNow) - Contract
Location: Leeds (Wellington Place) or Edinburgh - Hybrid (2 days in office)
Contract Length: 6 months (potential for extension)
Day Rate: 625 per day via Umbrella or EC

About Client: You'll be joining a leading UK financial services organisation that is investing heavily in technology, people, and innovation. The team is driving large-scale digital transformation to deliver better outcomes for millions of customers.

About the Role

We are looking for a Technology Support Manager with strong ServiceNow expertise to join a Service Transformation Lab focused on shaping how colleagues interact with IT. This role is pivotal in designing and delivering innovative solutions that enhance digital engagement, working closely with developers, analysts, and architects across all ServiceNow modules.

You'll be working in a highly collaborative, Agile environment , leading the creation of enterprise-level solutions that drive platform capability and long-term value.

What You'll Be Doing

• Interpreting user stories and supporting development through to completion
• Implementing new functionality and solutions in ServiceNow
• Collaborating with developers, analysts, architects, and external UI experts
• Driving platform innovation across ITSM, Employee Centre, Cyber, Change, and Payments

What We're Looking For

To be considered, your CV should demonstrate:

• A proven track record at a senior level within ServiceNow development
• Experience working in an Agile engineering environment
• Broad knowledge of ServiceNow modules and how they interact
• Expertise in process/solution integration and workflow design (including Event Flow Handler)
• Strong technical grasp of API, JSON, MID Servers and associated integration technologies
• Hands-on experience in ServiceNow implementations

Personal Qualities

We're seeking someone who is:

• Decisive, creative, and analytical with a proactive mindset
• A strong communicator with excellent relationship management skills
• Well organised, pragmatic, and able to manage multiple priorities in a fast-paced setting
• A true team player who thrives in a collaborative environment

Why Join?

This is an opportunity to work at the forefront of ServiceNow innovation, delivering meaningful solutions that transform digital engagement at scale. You'll be part of a forward-thinking team that embraces diversity, inclusivity, and continuous learning.

Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly.

Pontoon/Adecco is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

ServiceNow Implementation Specialist
UK (Hybrid / Flexible working)
Salary: Negotiable (depending on experience)

Are you a ServiceNow expert with a passion for transforming customer, employee, and technology experiences? We're looking for a ServiceNow Implementation Specialist to join our clients Digital Customer Experience (DCX) practice. This is a technical and strategic role, offering the opportunity to design, build, and integrate cutting-edge ServiceNow solutions that drive seamless workflows and unlock real value for both customers and employees.

• Develop and deliver ServiceNow workflow applications, including:

  • Customer Experience: CSM, Field Service Management, Customer Service Portal

  • Technology Experience: ITSM, ITOM, ITAM

  • Employee Experience: HRSD, onboarding, workplace service delivery

• Design modern user experiences using ServiceNow's Experience Layer, UI Builder, and portals.

• Integrate ServiceNow with external systems (CRMs, HR platforms, eCommerce, etc.) via REST/SOAP APIs and IntegrationHub.

• Manage data migration and ensure alignment across ServiceNow modules and external platforms.

• Proven expertise with the ServiceNow platform (Customer, Technology, and Employee Experience workflows).

• Strong understanding of customer journeys (marketing, sales, commerce) and employee lifecycles (onboarding, career development).

• Technical proficiency in JavaScript, HTML, CSS, Glide API, Flow Designer, IntegrationHub .

• Experience in system integration and workflow automation.

• Excellent communication and collaboration skills with an ability to bridge technical and business needs.

• Problem-solving mindset with the ability to innovate and troubleshoot complex issues.

This role requires Baseline Personnel Security Standard (BPSS) checks. Candidates who have lived outside the UK in the past 3 years may require additional checks.

• Hybrid-first working with genuine flexibility.

• Extensive opportunities for professional growth , including certifications and access to 250,000+ learning resources. (unlimited training budget)

• A culture that encourages innovation, collaboration, and continuous learning.

• The chance to shape the future by delivering impactful technology solutions.

ServiceNow Implementation Specialist
UK (Hybrid / Flexible working)
Salary: Negotiable (depending on experience)

Are you a ServiceNow expert with a passion for transforming customer, employee, and technology experiences? We're looking for a ServiceNow Implementation Specialist to join our clients Digital Customer Experience (DCX) practice. This is a technical and strategic role, offering the opportunity to design, build, and integrate cutting-edge ServiceNow solutions that drive seamless workflows and unlock real value for both customers and employees.

• Develop and deliver ServiceNow workflow applications, including:

  • Customer Experience: CSM, Field Service Management, Customer Service Portal

  • Technology Experience: ITSM, ITOM, ITAM

  • Employee Experience: HRSD, onboarding, workplace service delivery

• Design modern user experiences using ServiceNow's Experience Layer, UI Builder, and portals.

• Integrate ServiceNow with external systems (CRMs, HR platforms, eCommerce, etc.) via REST/SOAP APIs and IntegrationHub.

• Manage data migration and ensure alignment across ServiceNow modules and external platforms.

• Proven expertise with the ServiceNow platform (Customer, Technology, and Employee Experience workflows).

• Strong understanding of customer journeys (marketing, sales, commerce) and employee lifecycles (onboarding, career development).

• Technical proficiency in JavaScript, HTML, CSS, Glide API, Flow Designer, IntegrationHub .

• Experience in system integration and workflow automation.

• Excellent communication and collaboration skills with an ability to bridge technical and business needs.

• Problem-solving mindset with the ability to innovate and troubleshoot complex issues.

This role requires Baseline Personnel Security Standard (BPSS) checks. Candidates who have lived outside the UK in the past 3 years may require additional checks.

• Hybrid-first working with genuine flexibility.

• Extensive opportunities for professional growth , including certifications and access to 250,000+ learning resources. (unlimited training budget)

• A culture that encourages innovation, collaboration, and continuous learning.

• The chance to shape the future by delivering impactful technology solutions.

Mein Kunde ist ein führender europäischer Cloud-Provider mit einer klaren Vision für digitale Souveränität und ein unabhängiges Europa. Die Cloud-Welt zu revolutionieren ist das Ziel – und dazu braucht es engagierte Fachkräfte wie Sie. falls Sie keine Lust auf Buzzwords haben, lesen Sie bitte ab hier weiter:

Partner Manager / Business Manager / Customer Success Manager ServiceNow (m/w/d)

Ihr zukünftiges Umfeld:

Come join us and make a difference in the world!

Discover more at

NO AGENCIES PLEASE

Job Description

The role is hybrid office based in either Chippenham or Hartlepool.

The Service Management Consultant role is a varied, challenging and exciting role. The role is responsible for ensuring the day-to-day activities related to the IT Service Management tooling are delivered to meet the needs of the business. It will involve working closely with both internal and external stakeholders and is targeted with the supporting the delivery of a high performance and reliable IT capability worldwide.

Working within the Cyber, Service and Technology (CST) division and reporting to the Service Support Manager, the successful candidate will be responsible for delivering, maintaining and improving a highly capable IT Service Management Tool for use by NEC and our customers. As part of the Service Support Team, you will become a pivotal part of the team that is responsible for the provision of the Ivanti toolset, reporting capability, team performance and quality monitoring all of which underpins the delivery of ITIL service management to the business as a whole. As a Senior level role, you will be expected to be an expert in your field with the capability to pass on your knowledge to others working within the wider team based in Hartlepool, Chippenham and India.

The successful candidate will have an expert level of knowledge of ITIL service management tools specifically Ivanti and have the ability to problem solve and work collaboratively with key business stakeholders. The IT Service Management Tool is responsible for underpinning the delivery of all NECSWS Services and is aligned to the ITIL framework and supporting ongoing compliance with ISO2000.

Travelling may be required as part of the role as there is a need to attend customer locations and other NEC offices.

Responsibilities

• Technical ownership of the Ivanti IT Service Management toolset
• Low level understanding of the Ivanti DB schema
• Highly experienced in the configuration of the Ivanti toolset to achieve the required business outcomes
• Understanding of Ivanti and IT Service Management toolset best practice
• Ability to utilise technical architect skills to design, implement and maintain the Ivanti toolset
• The ability to mentor and develop team members split across multiple geographic locations
• Input into the measurement, monitoring and review of performance of the team and process using KPIs and CSFs
• Assist in ensuring the team skilled to the appropriate level
• Ensure compliance with documented processes to allow certification to ISO2000 to be maintained.
• Awareness of the business priorities, objectives and drivers to suggest continual service improvement strategies
• Work very closely with ITIL process team leaders to ensure a full ITIL aligned end to end service is available to stakeholders
• Build and maintain relationships with internal and 3rd party organisations as required, such as resources within the tool suppliers’ teams.
• Ensuring adherence to OLAs
• Input into team reporting as required
• An excellent communicator both verbally and written at both a technical and stakeholder level.
• An understanding of ITIL 4 practices and how they are delivered within IT Service Management Tools.
• An ability to balance and plan the short and long term actions to achieve the objective of the team.
• Awareness of all relevant industry standards.
• Awareness of best practices for service management and associated tooling.
• Be influential and persuasive with stakeholders.
• Maintaining an understanding of all of NECSWS business areas.
• An ability to think critically about systems and to make adjustments consistently as needed.
• The ability to manage time effectively.

Qualifications

Essential Skills

• Demonstrable experience Service Management Experience, with a focus on design, implementation, testing, maintenance and improvement of IT Service Management toolsets
• Stakeholder Management
• Possess excellent stakeholder management skills and an ability to innovate
• Excellent communication and business writing
• Working knowledge and experience of the ISO2000 Service Management Standard
• Excellent problem-solving skills
• Considered an expert in the Ivanti toolset including ISM and UEM

Essential Qualifications

• ITIL v4 Foundation
• NPPVL3 + SC clearance required or eligibility.

Desirable Qualifications and Skills

• ITIL v4 Intermediate Qualification

Additional Information

We pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:

• Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
• 25 days paid holiday with the option to buy/sell (FTE)
• 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
• A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
• A selection of flexible benefits to suit your individual needs
• All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.

OTHER INFORMATION

• Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.
• All offers are subject to satisfactory vetting, references and occupational health checks.
• Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.

NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.

Who We Are:

We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.

Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.

We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.

We’d love your help. And we’ll support you all the way.

ESN - Service Management Consultant (Systems)

Contract Length : 6 months
Day Rate : £600/day (Inside IR35)
Location : Hybrid - Fortnightly presence in Chorley and monthly travel to Warwick

Must be eligble for SC clearance

Join a High-Impact National Programme - Operational Consultancy for ESN Onboarding

We are seeking a highly experienced Service Management critical communications consultant who has worked within or directly alongside the Emergency Services - police, fire, ambulance, or similar- to play a pivotal role in a nationally significant programme modernising the UK’s emergency communications infrastructure.

This is not a purely technical role. You will be the voice of operational reality in the ESN onboarding process, ensuring that the needs, challenges, and workflows of those on the front line—control room operators, dispatchers, and first responders - are fully understood and embedded into every decision.

Applicants must bring authentic operational insight, ideally gained within an ESN User Organisation, to provide holistic consultancy across the full control room environment and wider critical communications environment - processes, people, and technology.

Key Responsibilities:

• Act as a trusted advisor on all aspects of the service management environment—including OSS/BSS systems through to billing and key reporting activity including critical and major incident review and handling.
• Engage directly between senior users within the emergency services and partners, senior management and key service management suppliers to capture key information and risks to support genuine operational requirements.
• Support the onboarding of User Organisations to ESN, ensuring changes are practical, safe, and operationally sound.
• Facilitate workshops, site visits, and scenario-based discussions to align programme delivery with day-to-day realities.
• Represent operational requirements in governance forums, influencing decisions to protect service quality and resilience.
• Provide clear, actionable advice to both operational and technical teams to ensure ESN systems and service management tools work in the real-world emergency services context.
• Guide organisations through operational readiness, user training needs, and go-live preparation.

About You:

• Essential: First-hand experience working within an Emergency Services control room and Critical Communications environment in delivery service management support (police, fire, ambulance) or in close collaboration with such teams in an operational capacity.
• Deep understanding of critical communication within the emergency services, emergency response priorities, and the pressures of live incident management.
• Proven ability to bridge the gap between end-user needs and technical delivery, ensuring solutions are operationally viable.
• Strong stakeholder engagement skills, able to build trust with both senior leadership and frontline personnel.
• Comfortable navigating complex, multi-stakeholder, and multi-supplier environments.
• Excellent communicator, facilitator, and problem-solver.
• Commercially aware with a practical, outcome-focused mindset.