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Customer Service Executive

Location : Buxton, Derbyshire, SK17 9RZ
Salary : £25,539 per annum + Attractive Benefits Package
Contract : Fixed Term Contract – 12 Months
Hours : 37.5 hours per week, Monday – Friday (8:30am – 5:00pm with a 1-hour unpaid lunch)

Benefits: Ongoing training and development | Funding for role-specific professional qualifications | 24 days’ holiday plus bank holidays (and Christmas shutdown) | Contributory pension scheme | Cycle to work scheme | Tech Scheme | Flu and eye test vouchers | Reward & Recognition scheme | Fresh fruit every fortnight

About Saica

Saica is one of Europe’s leading manufacturers of recycled paper for corrugated cardboard, producing over 2.5 million tonnes annually.

With more than 10,000 employees across Spain, France, Italy, Portugal, the UK, Ireland, Turkey, Luxembourg, the Netherlands, and the USA, Saica operates through four business divisions:

• Paper: Recycled paper production for corrugated cardboard
• Nature : Recyclable materials recovery
• Pack : Corrugated packaging production
• Flex: Flexible packaging solutions

At Saica, sustainability is at the heart of everything we do — driven by our values: We care, we value, and we challenge!

The Role – Customer Service Executive

As a Customer Service Executive, you’ll play a key role in delivering an exceptional experience to our customers. You’ll manage day-to-day customer requirements, support the external sales team, and coordinate activity across departments to ensure customer expectations are met efficiently and accurately.

This is an exciting opportunity for someone who enjoys building relationships, managing multiple priorities, and taking ownership of customer accounts in a dynamic manufacturing environment.

Key Responsibilities

• Manage and monitor order intake to ensure requirements are met (quantities, prices, delivery times, stock levels, etc.)
• Liaise with logistics, production, and other departments to coordinate activity and meet customer deadlines
• Manage assigned customer accounts in collaboration with the Regional Sales Director and Customer Service Manager
• Handle customer requests including pricing queries, claims, samples, specifications, and general information
• Maintain accurate and up-to-date customer information within the company’s management system
• Contribute to the preparation and delivery of customer account plans and review meetings
• Participate in problem-solving for customer claims and service issues, supporting continuous improvement efforts

About You

To succeed in this role, you’ll bring:

• Minimum of 2 years’ experience in a customer service, account coordination, or similar role
• Strong Microsoft Office skills, including intermediate Excel proficiency
• Excellent written and verbal communication skills
• A proactive, positive, and customer-focused attitude
• Strong organisational skills with attention to detail and accuracy
• The ability to work both collaboratively and independently to achieve goals

Why Join Saica

At Saica, you’ll be part of a global organisation where sustainability, innovation, and people development are at the core of our success. You’ll have opportunities to grow, learn, and contribute to a business that truly values its employees.

Saica is an Equal Opportunities Employer and welcomes applications from all suitably qualified candidates.

If you’re ready to take the next step in your career and contribute to a business with strong values and a focus on sustainability, click APPLY now to submit your CV for consideration.

No agencies please.

Job summary

First Intuition (FI) is a fast-growing Ofsted rated ‘outstanding’ provider of accountancy training and apprenticeships. Working at FI, you can look forward to great long-term career prospects, and the opportunity to participate in our company bonus and share schemes.

You will provide administrative support to several top employers across FIs client portfolio, supporting them with activity such as proactive course bookings, maintaining learner records, providing client reporting, answering queries and other related tasks. In this role you will work with external clients but also various teams across the business giving you the opportunity to build strong working relationships to help us to deliver high quality service. In addition, during our peak onboarding periods, you will provide support to our Apprenticeships Admissions Manager and Head of Client Services to ensure the accurate and timely onboarding of apprentices onto their apprenticeship programmes.

We offer a genuinely competitive salary (£23,400) with eligibility for an annual bonus. Plus, hybrid working (home based / in our Manchester centre) and rewards and benefits that are hard to beat - not least working in a supportive, friendly and growing culture where your own skills will be valued too, and your career goals will be nurtured. That’s priceless, and it’s one of the reasons we’re so successful.

If you want to share in our success… of course you do… and you feel you have the talent we’re looking for, then read on, and click now to complete our application form.

You probably want to know more about FI before you complete your application. Please check out our website here: and our Careers Page here: to find out about who we are, and learn about the fantastic benefits our employees enjoy.

As a Client Services Assistant at First Intuition, you will have the opportunity to.

• Act as the first point of contact for enquiries from students and their employers relating to course administration and provide appropriate advice and guidance.
• Maintain student and client records with course booking data, progress reporting and the documentation and implementation of changes to study pathways.
• Support Client Relationship Managers with data collection, implementation of programme changes and sharing feedback/highlighting issues.
• Collaborate with the Apprenticeships Admissions Manager and Client Relationship Managers to create apprenticeship programme planners and ensure their accuracy.
• Work closely and actively with Head of Client Services, to ensure SLAs are met and provide the provision of consistent excellent service.
• Ensure the accurate data entry of apprentice details and course bookings onto a variety of systems.
• Draft various apprenticeships enrolment forms onto our enrolment system.
• Track, chase and report on outstanding actions relating to the onboarding process.
• Produce reports on student and client information.
• Support additional work as required by management from time to time.

Requirements

Qualifications and Skills:

Essential:

• Excellent attention to detail and accurate data entry processing skills.
• Effective communicator with excellent interpersonal skills.
• Analytical thinking.
• Strong organisational and time management skills.
• Ability to manage own workload and work under pressure during busy onboarding periods.
• Computer literate.
• Understanding of the accountancy sector
• Understanding of Apprenticeships and the ESFA funding rules

Desirable:

• Understanding of the accountancy sector
• Understanding of Apprenticeships and the ESFA funding rules

Benefits

• 25 days annual leave rising to 30 over 5 years’ service PLUS bank holidays
• Flexible-working positive employer with a range of family-friendly policies
• Employee Assistance Programme: 24-hour confidential access to counselling and support services
• Competitive Pension
• Private Medical Insurance
• Company bonus and share scheme
• Training and development opportunities
• Long term career prospects in a growing company
• Employee perks including a range of discounts to suit your lifestyle

• Provide Tier 2 and Tier 3 technical support to clients experiencing issues with cloud platforms and services.
• Diagnose, troubleshoot, and resolve complex technical problems across various cloud environments (e.g., AWS, Azure, GCP).
• Analyze system performance, identify bottlenecks, and implement solutions to optimize cloud infrastructure.
• Collaborate with engineering and development teams to identify root causes of recurring issues and contribute to product improvements.
• Develop and maintain comprehensive documentation, including knowledge base articles, FAQs, and troubleshooting guides.
• Proactively monitor client systems for potential issues and implement preventative measures.
• Manage support tickets efficiently, ensuring timely resolution and clear communication with clients.
• Guide customers through complex configurations, deployments, and migrations of cloud services.
• Participate in on-call rotation to provide 24/7 support when necessary.
• Stay current with the latest advancements in cloud computing, networking, and cybersecurity.
• Contribute to the continuous improvement of support processes and tools.
• Mentor junior support engineers and share technical knowledge effectively.

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 5 years of experience in technical support, systems administration, or a related IT role, with a strong focus on cloud technologies.
• Proven expertise in troubleshooting cloud infrastructure, including compute, storage, networking, and databases.
• Hands-on experience with at least one major cloud provider (AWS, Azure, or GCP).
• Strong understanding of operating systems (Linux/Windows), networking protocols (TCP/IP, DNS, HTTP), and scripting languages (e.g., Python, Bash).
• Excellent analytical and problem-solving skills, with the ability to think critically under pressure.
• Exceptional customer service and communication skills, with the ability to explain technical concepts clearly.
• Experience with virtualization technologies (e.g., VMware, Hyper-V) is a plus.
• Relevant certifications (e.g., AWS Certified SysOps Administrator, Azure Administrator Associate) are highly desirable.

• Provide advanced technical support for cloud-based applications and infrastructure via phone, email, and chat.
• Diagnose, troubleshoot, and resolve complex technical issues related to servers, networks, databases, and cloud platforms.
• Escalate critical issues to appropriate internal teams while maintaining ownership and communication with the client.
• Develop and maintain comprehensive documentation, including knowledge base articles, FAQs, and troubleshooting guides.
• Proactively monitor system performance and identify potential issues before they impact clients.
• Collaborate with development and operations teams to identify and implement product improvements.
• Train and mentor junior support staff on technical issues and best practices.
• Manage client relationships, ensuring a high level of satisfaction and timely resolution of support requests.
• Stay up-to-date with the latest cloud technologies, security best practices, and industry trends.
• Contribute to the continuous improvement of support processes and tools.

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 4 years of experience in technical support, with at least 2 years focused on cloud environments.
• In-depth knowledge of cloud platforms (AWS, Azure, or GCP).
• Strong understanding of networking concepts (TCP/IP, DNS, VPNs), operating systems (Linux, Windows), and database technologies.
• Experience with virtualization technologies.
• Excellent troubleshooting and analytical skills.
• Exceptional customer service and communication skills.
• Ability to manage time effectively and work autonomously in a remote setting.
• Relevant certifications (e.g., AWS Certified SysOps Administrator, Microsoft Certified: Azure Administrator) are a plus.

• Provide advanced technical support and troubleshooting for cloud services.
• Diagnose and resolve complex hardware, software, and network issues.
• Respond to customer inquiries via phone, email, and chat in a timely manner.
• Document solutions, create knowledge base articles, and update technical documentation.
• Collaborate with engineering and development teams on issue resolution and product improvements.
• Escalate critical issues and ensure timely resolution.
• Maintain high levels of customer satisfaction.
• Contribute to the continuous improvement of support processes and tools.

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 5 years of experience in technical support, preferably in a cloud or SaaS environment.
• Strong knowledge of cloud platforms (e.g., AWS, Azure, GCP).
• Proficiency in Linux and Windows operating systems.
• Solid understanding of networking concepts (TCP/IP, DNS, VPNs).
• Excellent problem-solving, analytical, and diagnostic skills.
• Superior communication and interpersonal abilities for remote interaction.
• Ability to work independently and manage workload effectively in a remote setting.

Site Services Engineer

Salary: £34,000 - £2,000

Shift: Monday - Friday

Location: Oldham

A market leading manufacturing client within the FMCG sector is now recruiting a Site Services Engineer to join the engineering department in a busy high-speed state of the art factory. The successful Site Services Engineer will be joining a company that is going through a period of expansion. The duties of the Site Services Engineer will include carrying out planned preventive maintenance on all site utilities and services, attending to breakdowns, and involvement in engineering projects such as Continuous Improvement and Root Cause Analysis initiatives.

Skills required for the Site Services Engineer:

• Strong Electrical Skills
• Background in Factory Facilities
• Electrical Engineering Qualifications
• Comfortable with fault-finding and on-site diagnostics

The Site Services Engineer will benefit from:

• Training and Development
• Early Finish on a Friday
• Competitive Salary
• Company Benefits  
• Cycle to Work

If you are interested in this role and feel that you have the right skills, then please click apply at the bottom of this advert.

For further details contact Salma at Pioneer Selection Ltd, you automatically become eligible for our referral scheme.

You will receive £ 0 for every candidate we place in permanent employment who has been recommended by you. Terms and Conditions apply please see our website for further details.

Technical Services Manager + 45K + Permanent role + Day shift + 33 days holiday (inc BH)

Our food manufacturing client are looking for a Technical Services Manager to join them on a permanent basis.

Key duties and responsibilities of the Technical Services Manager role:

• To maintain site QMS and associated documentation in line with changes to legislation, customer and industry standards/ codes of practice to assure compliance. Assuring an effective communication s appropriate for any changes.
• To support the preparation and execution of external audits/ visits, leading in areas of expertise and ensure the site operates at an audit ready status. To support the close out of non-conformances and identify trends to prevent repeated non conformances.
• To maintain the system of internal auditing onsite across all relevant areas to monitor compliance. To conduct audits as part of the internal QMS.
• Act as site technical contact for all internal queries relating to new and existing products, assuring relevant documentation, risk assessments, QAS/ QCs and factory forms are correct an available.
• Manage all incoming and outgoing compliant correspondence.
• Manage the submission and trending of lab samples and their results
• Manage the assessment and maintenance of all factory forms, both paper and electronic including document control
• Manage export documentation and oversee container loading with 3rd parties.
• Lead traceability exercises as required
• Monitor the results of site quality and food safety performance and provide visibility to the business and and externally to customers through communication and formal reporting of KPIs on a frequent basis e.g. complaints, quality panels, audits and product hold.
• Support site in the delivery of new and existing product development and play an active part in the development process.
• Assisting in promoting technical innovation and ensure delivery of technical led projects on site.
• Lead, motivate and inspire the technical services team to achieve personal development and continuous improvement inline with the business vision and values.
• Deliver a progressive program to attract, retain and develop talent with clear succession and development planning, whilst ensuring consistent performance and achievement of objectives.
• Act in a safe manner and promote a H & S culture on site.
• Ensure all technical services teams are working in a safe manner, following site EHS procedures and standards, e.g. ensue all PPE used on site meet H & S requirements.

Skills, qualifications and behaviours of the Technical Services Manager:

Essential:

• Experienced in managing and motivating a team
• Computer literate, proficient in Excel including lookup and pivot tables, trending, retailer portals, Word, Outlook & PowerPoint
• Qualified internal auditor
• Food safety level 3
• HACCP Level 3
• Time management and prioritisation of skills
• Root cause analysis training
• Attention to detail/ Right first time approach

Desirable skills of the Technical Services Manager:

• Lead auditor
• Level 4 Food Safety and Level 4 HACCP
• Retailer portal training
• TACCP & VACCP training
• Working knowledge of QUOR
• Working knowledge of Stevens recipe management systems.

We have a fantastic opportunity for a Building Services Manager to join the team on a full time, two-year fixed term basis. This is a hybrid role can be based at our Regional Support Office in Warwick or from home / remote working. There will be extensive travel to our 24 campuses across the UK, Scotland and Ireland.

Reporting to the Regional Director of Operations, you will play a key role in optimising regional performance by driving building standards, quality assurance and cost efficiencies.

The key purpose of this role is to develop and deliver a strategic framework that provides “best in class” processes and practices, embedding sustainable building efficiencies, effective design standards and specifications for all core building services.

As the subject matter expect, you will have in depth knowledge of HVAC, Electrical, Plumbing and other building systems, including their design, operation and maintenance. With the responsibility of ensuring the business complies with industry standards, codes of practice, regulations and law. 

Working in collaboration with the regional teams you will develop and implement design standard specifications, lifecycles planning and contractual service agreements for critical building services. Delivering a clear and consistent model that can be used in pre-construction phase through to operational delivery.

About You

• Have a thorough understanding of businesses deliverables and priorities, knowing what part you play.
• Demonstrates and leads project excellence, being a credible and trusted partner within other business functions.
• No one tries harder in delivering a great colleague experience and premises.
• Taking a hand on, enthusiastic, pro-active approach and communicating effectively at all levels.
• Being self-reliant, motivated with the ability to simplify issues and drive solutions.
• Learn quickly and effectively whilst working under pressure and doing the right thing for the business.
• Holding others account for consistently delivering agreed project processes and feedback for improvement
• Proven experience working effectively with multiple stakeholders.
• Minimum of 5 years’ experience in leadership and design within a Engineering, Mechanical, Electrical or Building, with CAD experience.
• Have a Degree in Mechanical Engineering, Electrical, Building or equivalent (CIBSE, CIOB)
• Uphold the OneSchool Global ethos and values within all areas of responsibility

We offer:

• A competitive salary, staff laptop, free breakfast and lunches and on-site free parking 

• 25 days annual leave plus statutory bank holidays
• Workplace pension scheme and Staff Referral scheme
• Collaborate with fellow OSG educators across the UK and around the world.
• High-quality, technology-empowered learning environments.
• Strong career advancement opportunities.

About OSG

OneSchool Global is one of the world’s largest, truly global schools, with over 8000 students, 120+ campuses and 2000 staff operating across 20 countries. Our innovative approach to education emphasises self-directed learning, where students take initiative and responsibility for their learning journey. In the UK, we have 24 campuses spanning across England, Wales, Scotland and Northern Ireland.

Key responsibilities:

• You will design, develop and implement robust policies, specifications and standard operating procedures for all core building services across the region.
• You will produce written design standards for mechanical, electrical, security and fire systems that can be used in RFI tender process for major capex projects or new build.
• You will produce and implement a critical asset standardisation plan that is supported by design specifications and drawings to offer operational cost-effective solutions, improved reliability and energy reduction across the region. 
• You will provide support and guidance on all technical matters for construction/fit out projects attending design and operational meetings.
• Be the operational lead for all critical building asset escalations, swiftly investigating through root cause analysis so that our buildings and assets are safe, with minimal downtime and are in serviceable order.
• Working with legal consultants to create a centralised contract template that reflects our required terms and service agreements.
• Complete performance meetings with incumbent vendors. Providing quality control assessments of contract delivery against agreed service levels and Key Performance indicators to identify continuous improvements. 
• Complete site quality assurance checks to support, coach and upskill sites on technical matter and ensuring they have accurate and comprehensive records.

The OneSchool Global Culture is based on strong values, and we have a supportive and dynamic team of educators and professional staff across the globe.

Early applications are encouraged, and we reserve the right to close the vacancy if a suitable candidate is found. 

OneSchool Global UK is committed to safeguarding and protecting the children and young people that we work with. As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records, online searches and vetting checks.

We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practice across the school. This is in line with statutory guidance Keeping Children Safe in Education 2025 and The Education Act 2002, we expect all staff and volunteers to share this commitment