2192 Services jobs in Telford

• coordinate and manage all Building services operations on multiple contracts

• Review service performance identifying areas where improvement is required and developing action plans.
• Provide escalation point for resolution of service performance.

• Identifying, Pricing and Quoting small works
• Assistance in mobilisation of new contracts.
• Compliance management
• Management of maintenance engineers and helpdesk liaison
• Client site visits and relationship development
• Support planning and implementation of the budget and revised forecasts

• Experience in Performance and Job Management systems and their application to the Building Services/FM industry
• Intermediate IT skills
• Strong customer services skills and experience
• Service oriented attitude combined with innovative thinking
• Background in Building Services and Hard FM
• An able negotiator with an ability to deal equally with junior and senior staff alike, to be firm in ensuring protocols are adhered to.
• Self motivated, resourceful, able to work as part of a team.

Join Our Team as a Customer Services Officer!

Are you ready to make a difference? Our client is seeking 6 compassionate and resilient Customer Services Officers to join their dynamic team at the Civic Centre in Wolverhampton City Centre. This is an excellent opportunity to support residents facing homelessness while working in a vibrant and supportive environment.

Position Details:

• Contract Type: Temporary
• Hourly Rate: 13.26
• Hours: Full Time (37 hours per week)
• Working Pattern: Monday to Thursday: 09:00 - 17:00 and Friday: 09:00 - 16:30
• Work Style: Office-based
• Location: Civic Centre, Wolverhampton

What You'll Be Doing:
As a Customer Service Officer, you will be the first point of contact for residents in need. Your role will involve:

• Taking calls from residents facing challenging circumstances, particularly those experiencing homelessness.
• Providing clear and accurate answers to their queries, ensuring they feel heard and supported.
• Manned reception desk duties, where your kind and caring nature will shine.
• Collaborating with a busy team to ensure service excellence.

What We're Looking For:
To thrive in this role, you should possess the following skills:

• Contact Centre Experience: You have a proven track record in handling customer inquiries with professionalism.
• Resilience: You are able to stay calm and focused in challenging situations.
• Excellent Communication Skills: You express yourself clearly in both written and spoken English.
• Problem-Solving Ability: You can tackle difficult queries with patience and empathy.
• Reception Experience: Your front-line experience enables you to manage a busy reception desk effectively.
• Strong Administration Skills: You are organised and detail-oriented, ensuring all records are kept up to date.

Why Join Us?

• Make a Difference: Your work will directly impact the lives of vulnerable residents, providing them with the support they need.
• Supportive Environment: Join a team that values resilience, compassion, and teamwork.
• Competitive Pay: Enjoy an hourly rate of 13.26 while gaining valuable experience.

Ready to Take the Next Step?
If you're excited about the chance to support those in need and possess the skills required to excel in this role, we want to hear from you! Apply today to become a Customer Services Officer and help create a positive impact in our community.

Join us in making a difference! Your journey to a fulfilling career starts here.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

• Manage and lead a team of nurses, healthcare assistants, and support staff, fostering a positive and supportive work environment.
• Ensure the delivery of high-quality, person-centred care in accordance with professional standards and regulatory requirements.
• Oversee the operational management of clinical services, including scheduling, resource allocation, and budget management.
• Develop, implement, and monitor policies and procedures to ensure best practice in clinical care and safety.
• Conduct regular clinical audits and performance reviews to maintain and improve the quality of care provided.
• Act as a point of contact for patients, families, and external healthcare professionals, addressing concerns and resolving issues.
• Ensure compliance with all relevant legislation, including CQC regulations and health and safety standards.
• Support the professional development and training needs of the clinical team.
• Collaborate with other departments and external agencies to ensure seamless patient care pathways.
• Participate in the on-call rota as required and contribute to the strategic planning of clinical services.

• Registered Nurse (RN) with a valid NMC registration.
• Significant post-registration experience in a clinical setting, with at least 3 years in a supervisory or management role.
• Proven experience in managing and leading a team of healthcare professionals.
• In-depth knowledge of CQC standards, clinical governance, and safeguarding principles.
• Strong understanding of patient assessment, care planning, and risk management.
• Excellent leadership, communication, and interpersonal skills.
• Ability to make sound clinical judgments and problem-solve effectively.
• Proficiency in using electronic patient record systems and other relevant software.
• Commitment to continuous professional development and promoting a culture of learning.
• A genuine passion for providing exceptional care within the community and social care sector.

Were looking for a Payroll Services Assistant to join our team where your work helps ensure that over 14,000 colleagues across the UK and Ireland are paid accurately and on time.

As a Payroll Services Assistant, you will play a key role in delivering timely and accurate payroll services for both 4-weekly and monthly pay runs through our managed service provider. You'll be working.

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• Provide efficient and effective technical support to clients via phone, email, and remote access tools.
• Diagnose and resolve hardware, software, and network-related issues.
• Escalate complex issues to senior support staff or relevant teams.
• Assist with the installation, configuration, and maintenance of IT systems, including cloud-based solutions (e.g., Microsoft 365, Azure).
• Manage user accounts and permissions.
• Document support activities, solutions, and knowledge base articles.
• Monitor IT systems for performance and security issues.
• Contribute to improving support processes and customer satisfaction.
• Provide basic training to users on IT best practices.

• Proven experience in an IT support or helpdesk role.
• Strong knowledge of Windows operating systems, Microsoft 365 suite, and common business applications.
• Familiarity with cloud platforms (e.g., Azure, AWS) is highly desirable.
• Good understanding of networking concepts (TCP/IP, DNS, DHCP).
• Excellent troubleshooting and problem-solving skills.
• Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• Customer-focused attitude and a commitment to service excellence.
• Ability to manage time effectively and prioritize tasks.
• Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified) are an advantage.

• Lead and manage the day-to-day operations of the IT helpdesk team, ensuring high levels of service and customer satisfaction.
• Provide expert technical support for hardware, software, network, and system issues.
• Prioritize, assign, and track support tickets, ensuring timely resolution within established service level agreements (SLAs).
• Develop and maintain comprehensive knowledge base articles and troubleshooting guides.
• Train and mentor helpdesk staff, fostering their technical skills and professional development.
• Identify recurring technical problems and implement long-term solutions to prevent future occurrences.
• Manage IT assets, including inventory, deployment, and lifecycle management.
• Collaborate with other IT teams (e.g., systems administration, network engineering) to resolve complex technical challenges.
• Oversee the implementation of new IT solutions and upgrades from a support perspective.
• Contribute to the development and enforcement of IT policies and procedures.

npower Business Solutions (nBS) is the E.ON UK Industrial and Commercial (I&C) pillar and a market leader in the B2B energy retail sector. I&C is a £6 billion revenue business serving c.60,000 customers and around 300,000 meter points, with a clear ambition to become the number one B2B energy supplier in the UK.Our Data & Metering Services business is on a mission to double our profitability by 2028. We'll achieve this by providing timely and accurate consumption data to our customers, helping them take action on their energy usage, and guiding them through Market-Wide Half-Hourly Settlement. To support this growth, we're recruiting for four Specialist roles within our Data & Metering Services team:

• Data Services Specialist
• Metering Services Specialist
• Billing & Collections Specialist
• Consumption Validation Specialist

• Coordinating and problem-solving across metering operations, including installations, exchanges, maintenance, and fault resolution.

• Ensuring timely collection, validation, and estimation of consumption data, supporting both billing and industry settlement.

• Handling billing and collections queries, working with customers and internal teams to resolve issues and ensure timely payments.

• Validating and interpreting consumption data, investigating discrepancies, and collaborating with industry agents to maintain accuracy.

• Reporting on process performance, identifying failures, and recommending improvements to drive efficiency and compliance.

• Delivering training to team members, sharing expertise, and supporting continuous improvement.

Here's what you need to have

• Experience in a customer service environment, with the ability to investigate and resolve complex issues.

• Strong analytical skills, with the ability to identify root causes and implement effective solutions.

• Excellent communication and relationship-building skills with internal and external stakeholders.

• Organisational skills, with the ability to prioritise workloads in a fast-paced and changing environment.

• Attention to detail and a commitment to compliance and accuracy.

It would be great if you also had

• Knowledge of energy industry operations, settlement, or metering processes.

• A proactive, growth-focused mindset with creative problem-solving ability.

Here’s what you need to know

• Assessment days will take place between 20th and 31st October.

• Roles will commence on Monday 8th December, with a full onboarding programme to support your transition. Please only apply if you are available to start on this date.

Why work with us?

• Award-Winning Workplace  - We’re proud to be named a Sunday Times Best Place to Work 2025 and the Best Place to Work for 16-34-year-olds.

• Outstanding Benefits  - Enjoy 26 days of annual leave plus bank holidays, a generous pension, life cover, bonus opportunities, and access to 20 flexible benefits with tax/NI savings.

• Flexible & Family-Friendly  - Our industry-leading hybrid and family-friendly policies earned us double recognition at the Personnel Today Awards 2024. We’re open to discussing how flexibility can work for you.

• Inclusive & Diverse  - We’re the only energy company in the Inclusive Top 50 UK Employers. We’re also proud winners of Best Employer for Women and Human Company of the Year - recognising our inclusive, people-first culture.

• Support at Every Stage of Life  - We’re Fertility Friendly and Menopause Friendly accredited, with inclusive support for everyone.

• Accessible & Supportive  - As a Disability Confident Employer, we guarantee interviews for disabled applicants who meet the minimum criteria and will make any adjustments needed during the process.

• Invested in Your Growth  - From inclusive talent networks to top-tier development programmes, we’ll support your growth every step of the way.

Get in touch

For more information about the role please contact Natalie at

About us

E.ON is a privately owned international energy company. Our 75,000 colleagues in 15 countries work daily towards the improvement of technical innovations and user-friendly customer solutions for the new energy world. We are the first large energy company to focus more heavily upon the energy of the future through our three business areas of energy networks, renewable energies and customer solutions.