Lead Business Architect - Financial Services
Posted 15 days ago
Job Viewed
Job Description
Customer Services Manager
Posted 9 days ago
Job Viewed
Job Description
Customer Services Manager
Salary : 32,000 - 35,000 per annum |Location: Oxford |Contract : Permanent, Full-Time
Hours: 8:30am-5:00pm or 9:00am-5:30pm (Availability to work 1 weekend per month)
Recruitment Pro, an award-winning recruitment agency are proud to be partnering with a leading online pharmacy provider to recruit a highly skilled and motivated Customer Services Manager.
This is an excellent opportunity for an experienced people manager to lead a dynamic team in a fast-paced digital healthcare environment, ensuring compliance with industry regulations while delivering outstanding customer care.
The Role
As Customer Services Manager, you will be responsible for leading and developing the customer service function, ensuring every patient and customer receives an exceptional experience. You will oversee all communication channels, including phone, email, live chat, social media, and review platforms and play a key role in shaping the digital customer journey.
Working closely with clinical, dispensing, and logistics teams, you will handle escalations, monitor service KPIs, and introduce new initiatives that enhance service delivery and operational excellence.
Key Responsibilities
- Lead, motivate, and develop a high-performing customer service team.
- Oversee all customer interactions across digital platforms, ensuring professional, timely, and compliant responses.
- Ensure adherence to GPhC, MHRA, CQC, GDPR, and other healthcare regulations.
- Handle escalated and sensitive patient queries, collaborating with pharmacists when necessary.
- Drive continuous improvement through KPI monitoring (CSAT, FRT, Trustpilot, etc.).
- Maintain and update SOPs, training materials, and compliance processes.
- Suggest and implement improvements to the digital customer journey (automation, self-service, FAQs).
- Conduct audits of customer interactions to ensure quality and consistency.
- Report regularly on team performance and service metrics to senior leadership.
- Confidently use FreshDesk or similar platforms to manage tickets, track metrics, and optimise workflows.
The Ideal Candidate
- Proven experience managing a customer service team within a fast-paced or regulated environment.
- Strong knowledge of customer service platforms (FreshDesk preferred).
- Excellent communication and leadership skills with a hands-on approach.
- Confident managing complaints, escalations, and sensitive customer queries.
- Analytical mindset with experience tracking KPIs and implementing improvements.
- Knowledge of healthcare, pharmacy, or e-commerce environments is highly desirable.
Why Apply?
This is a rare opportunity to step into a senior-level leadership role with a company making a real impact in the digital healthcare sector. You will have the chance to shape processes, lead a growing team, and work for an organisation that prioritises patient care and operational excellence.
Recruitment Pro Ltd is operating as an Employment Business. Once you click to apply for this job your application will be immediately received by Recruitment Pro Ltd. If your application is successful, you will be contacted within 5 working days. If you do not hear from us after 5 working days you have not been successful on this occasion and unless otherwise advised, Recruitment Pro will keep your details on file to contact you regarding any future suitable opportunities.
Building Services Manager
Posted 9 days ago
Job Viewed
Job Description
The Company
A multi award-winning Main Contractor specialising in delivering high-quality construction projects through a number of regional offices across the UK. Priding themselves on building long-term relationships, the company has acquired partnerships with some of the leading brands and businesses. The firm are on a journey of rapid and sustained growth and are currently delivering projects ranging from 10m-50m on average.
Projects are predominantlydelivered on a new-build, refurbishment, or fit-out basis in the following sectors: commercial, pharmaceutical, industrial & retail.
The role
The role revolves around the M&E management of multiple projects presenting the opportunity to undertake a 'roaming' role, planning your diary autonomously.Predominantly focussing on the live delivery aspect however you may also be tasked with working alongside the pre-construction team. Typical responsibilities will include:
- Management of building services engineering design and installation process, minimising any risks to the project and to the company.
- Take ownership for MEP delivery on significant projects.
- To provide guidance in the production of the project programmes.
- To contribute to project reports and attend Project Meetings where appropriate.
- To attend, and chair where appropriate, meetings with the Client, the designers, specialist contractors and the wider project team.
- To pro-actively monitor Health & safety processes.
- To provide engineering services content to proposal team for inclusion in tender proposals.
- Check ongoing installation for compliance with contract requirements (specification, drawings etc.) & advise the project or divisional team.
- Assist/advise on all technical issues e.g., procurement, contracts, final accounts and dispute resolution, relationship issues, reporting, quality, methods, philosophy, and culture etc.
- Vet and propose contractors and specialist contractors, systems, and manufacturers for projects.
Benefits
Car or car allowance is included in their benefits package as well as a competitive pension contribution and private healthcare. Aside from the tangible rewards, you will get the chance to work for a well-known family-owned Main Contractor that ensure that they put their employees at the heart of everything that they do.
Food Services Assistant
Posted 1 day ago
Job Viewed
Job Description
We truly value our colleagues and provide market-leading benefits and training to reflect that: Discount card – 10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% discount at Sainsbury’s every Friday and Saturday, and 15% off at Argos every pay day Free food and hot drinks - provided for Colleagues in all our stores Generous holiday entitlement - based on the hours you work, plus maternity and paternity leave Pension – we’ll match between 4-7.5% of your pension contributions Sainsbury’s share schemes – buy Sainsbury’s shares at discounted prices Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers and more Wellbeing support – including free access to our Employee Assistance Programme which is a confidential service providing support and guidance on a wide range of issues Please note that our vacancies may close quickly, so we encourage candidates to apply at their earliest convenience.
Working in our stores:
Our stores are fast-paced environments where no two days are ever the same and food is our passion. They are at the heart of the local community providing outstanding value, unbeatable quality and great service. As one of our Food Services Assistants, you’ll be the special ingredient that ensures our stores are set up brilliantly to provide our customers with a range of great tasting products.
Eligibility: You must be above the school-leaver age in your country You must have Right to Work eligibility in the UK If the shifts for this role cover hours earlier than 6am or later than 11pm, you will need to be at least 18 years of age. An inclusive place to work and shop
We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential, and every customer feels welcome when they shop with us.
To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face.
We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look . Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.
Food Services Assistant
Posted 1 day ago
Job Viewed
Job Description
Our stores are fast-paced environments where no two days are ever the same and food is our passion. They are at the heart of the local community providing outstanding value, unbeatable quality and great service. As one of our Food Services Assistants, youll be the special ingredient that ensures our stores are set up brilliantly to provide our customers with a range of great tasting products.
Eligibility:
You must be above the school-leaver age in your country School leaving age - GOV.UK
You must have Right to Work eligibility in the UK
If the shifts for this role cover hours earlier than 6am or later than 11pm, you will need to be at least 18 years of age.
What youll be doing:
Preparing, packing and displaying a range of breads, pastries, sweet treats, hot foods and seasonal items so they are enticing for our customers
Complying to food safety and hygiene standards by checking food temperatures, date checking products, disposing of waste and cleaning the food areas
Be tuned in to what our customers want and be on hand to serve them brilliantly, supporting with any questions, and proactively offering help
Replenishing stock to maintain availability and keeping our shelves tidy and full of well-presented products
Build great knowledge about our products, services and promotions to help provide recommendations
Working flexibly across the store as required
What makes a great Sainsburys Colleague:
Friendly and welcoming with a genuine enthusiasm for helping customersand a passion for food
Happy working in a fast-paced, physical and high energy environment, and thrives in being part of a team
Takes responsibility for owning tasks and uses initiative to solve problems
Always ready to work flexibly and productively across the store to a high standard - youll be fully trained in a variety of skills, so you have opportunities to learn, develop and try new things
Comfortable in learning to use new digital tools and technology to do your job brilliantly
Have great attention to detail, keeping the store clean and clutter free, always looking to create the best shopping experience for our customers
Working for us has great rewards:
We truly value our colleagues and provide market-leading benefits and training to reflect that:
Discount card 10% off at Sainsburys, Argos, Tu, and Habitat after four weeks, increasing to 15% discount at Sainsburys every Friday and Saturday, and 15% off at Argos every pay day
Free food and hot drinks - provided for Colleagues in all our stores
Generous holiday entitlement - based on the hours you work, plus maternity and paternity leave
Pension well match between 4-7.5% of your pension contributions
Sainsburys share schemes buy Sainsburys shares at discounted prices
Shopping discounts special offers on gym memberships, restaurants, holidays, retail vouchers and more
Wellbeing support including free access to our Employee Assistance Programme which is a confidential service providing support and guidance on a wide range of issues
Please note that our vacancies may close quickly, so we encourage candidates to apply at their earliest convenience.
An inclusive place to work and shop
We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential, and every customer feels welcome when they shop with us.
To support this commitment, our colleagues may be entitled to a range ofenhanced discretionary leave for families, as well as support for carers. We provide our colleaguesresources to help themunderstand and support their role and theirteam effectively. Our internal colleague networks seek toensure true representation for everyone, helping us identify and remove barriers that our colleagues may face.
We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a lookhere.
Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.
Food Services Assistant
Posted 3 days ago
Job Viewed
Job Description
Our stores are fast-paced environments where no two days are ever the same and food is our passion. They are at the heart of the local community providing outstanding value, unbeatable quality and great service. As one of our Food Services Assistants, youll be the special ingredient that ensures our stores are set up brilliantly to provide our customers with a range of great tasting products.
Eligibility:
You must be above the school-leaver age in your country School leaving age - GOV.UK
You must have Right to Work eligibility in the UK
If the shifts for this role cover hours earlier than 6am or later than 11pm, you will need to be at least 18 years of age.
What youll be doing:
Preparing, packing and displaying a range of breads, pastries, sweet treats, hot foods and seasonal items so they are enticing for our customers
Complying to food safety and hygiene standards by checking food temperatures, date checking products, disposing of waste and cleaning the food areas
Be tuned in to what our customers want and be on hand to serve them brilliantly, supporting with any questions, and proactively offering help
Replenishing stock to maintain availability and keeping our shelves tidy and full of well-presented products
Build great knowledge about our products, services and promotions to help provide recommendations
Working flexibly across the store as required
What makes a great Sainsburys Colleague:
Friendly and welcoming with a genuine enthusiasm for helping customersand a passion for food
Happy working in a fast-paced, physical and high energy environment, and thrives in being part of a team
Takes responsibility for owning tasks and uses initiative to solve problems
Always ready to work flexibly and productively across the store to a high standard - youll be fully trained in a variety of skills, so you have opportunities to learn, develop and try new things
Comfortable in learning to use new digital tools and technology to do your job brilliantly
Have great attention to detail, keeping the store clean and clutter free, always looking to create the best shopping experience for our customers
Working for us has great rewards:
We truly value our colleagues and provide market-leading benefits and training to reflect that:
Discount card 10% off at Sainsburys, Argos, Tu, and Habitat after four weeks, increasing to 15% discount at Sainsburys every Friday and Saturday, and 15% off at Argos every pay day
Free food and hot drinks - provided for Colleagues in all our stores
Generous holiday entitlement - based on the hours you work, plus maternity and paternity leave
Pension well match between 4-7.5% of your pension contributions
Sainsburys share schemes buy Sainsburys shares at discounted prices
Shopping discounts special offers on gym memberships, restaurants, holidays, retail vouchers and more
Wellbeing support including free access to our Employee Assistance Programme which is a confidential service providing support and guidance on a wide range of issues
Please note that our vacancies may close quickly, so we encourage candidates to apply at their earliest convenience.
An inclusive place to work and shop
We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential, and every customer feels welcome when they shop with us.
To support this commitment, our colleagues may be entitled to a range ofenhanced discretionary leave for families, as well as support for carers. We provide our colleaguesresources to help themunderstand and support their role and theirteam effectively. Our internal colleague networks seek toensure true representation for everyone, helping us identify and remove barriers that our colleagues may face.
We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a lookhere.
Should you require any reasonable adjustments during the application or interview stages, please let us know, and we will endeavour to support you.
Building Services Manager
Posted 5 days ago
Job Viewed
Job Description
The Company
A multi award-winning Main Contractor specialising in delivering high-quality construction projects through a number of regional offices across the UK. Priding themselves on building long-term relationships, the company has acquired partnerships with some of the leading brands and businesses. The firm are on a journey of rapid and sustained growth and are currently delivering projects ranging from 10m-50m on average.
Projects are predominantlydelivered on a new-build, refurbishment, or fit-out basis in the following sectors: commercial, pharmaceutical, industrial & retail.
The role
The role revolves around the M&E management of multiple projects presenting the opportunity to undertake a 'roaming' role, planning your diary autonomously.Predominantly focussing on the live delivery aspect however you may also be tasked with working alongside the pre-construction team. Typical responsibilities will include:
- Management of building services engineering design and installation process, minimising any risks to the project and to the company.
- Take ownership for MEP delivery on significant projects.
- To provide guidance in the production of the project programmes.
- To contribute to project reports and attend Project Meetings where appropriate.
- To attend, and chair where appropriate, meetings with the Client, the designers, specialist contractors and the wider project team.
- To pro-actively monitor Health & safety processes.
- To provide engineering services content to proposal team for inclusion in tender proposals.
- Check ongoing installation for compliance with contract requirements (specification, drawings etc.) & advise the project or divisional team.
- Assist/advise on all technical issues e.g., procurement, contracts, final accounts and dispute resolution, relationship issues, reporting, quality, methods, philosophy, and culture etc.
- Vet and propose contractors and specialist contractors, systems, and manufacturers for projects.
Benefits
Car or car allowance is included in their benefits package as well as a competitive pension contribution and private healthcare. Aside from the tangible rewards, you will get the chance to work for a well-known family-owned Main Contractor that ensure that they put their employees at the heart of everything that they do.
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Field Services Engineer
Posted 4 days ago
Job Viewed
Job Description
Field Service Engineer
Location : Swindon
Salary : £40k DOE, plus overtime & benefits
Company phone, vehicle, laptop, tools & equipment are all supplied
Overview - Field Service Engineer
This is a UK field-based role, predominately based working from a home location within a 20-mile distance of West, North, or South of Swindon. A solid understanding in the fundamentals within Electro / Mechanical Engineering is crucial.
Responsibilities - Field Service Engineer
- To carry out the installation, servicing, moves & changes, upgrade, modification, and repair requirements of the company customer base as requested
- Problem-solve in a responsible and methodical manner
- To be flexible to work within other regions of the UK within given notice as required
- Be responsible for ensuring safe working practices under the Health & Safety Acts
Knowledge, skills and experience - Field Service Engineer
- Previous engineering experience in a related environment
- Fault-finding / troubleshooting
- Electrical/Electronic/ Mechanical Software Engineering experience
- Clean driving licence
All successful Field Service Engineer applicants will be contacted within 2 working days
Financial Services Administrator
Posted 2 days ago
Job Viewed
Job Description
Up to £40k DOE | Flexible Working | Cirencester
Our client, an established and highly respected firm, is known for delivering outstanding financial planning and wealth management services to a small, select client base. With a strong reputation for attention to detail, service quality, and long-term client relationships, the business offers genuine career progression opportunities. Their team is collaborative, client-focused, and forward-thinking, with a 3–5-year development plan for ambitious individuals looking to grow within the financial services sector.
The Role:
An exciting opportunity has arisen for a Financial Services Administrator to join the team at their rural Cirencester office. This is a client-facing role that requires exceptional organisation, responsiveness, and a high standard of service delivery. The successful candidate will provide administrative support across financial planning and portfolio management, while also being part of a progressive environment where long-term career development is a core focus.
This role offers Full-Time, Monday to Friday, 9 AM – 5 PM
Working from home on Fridays
Due to the rural location, you must have access to a vehicle to attend the office 4 days a week.
Responsibilities for the Financial Services Administrator include:
- Support client onboarding and administration processes, ensuring documentation is accurate, compliant, and efficiently managed
- Handle day-to-day client communications, answering calls promptly and providing a first-class service at all times
- Assist financial planners with portfolio management, fund movements, and record-keeping
- Continuously improve and refine administrative processes to support business growth and client satisfaction
Requirements of the Financial Services Administrator include:
- Previous experience in financial services administration is desirable; alternatively, a graduate/entry-level candidate with strong organisational skills will be considered
- Meticulous attention to detail, with the ability to manage client data and financial Documentation accurately
- Confident communicator with excellent client-facing skills and a strong service-first attitude
Your benefits:
- Hybrid Working
- 25 Days Holiday Plus Bank Holidays
- Standard Auto-Enrolment Pension
- Private Medical Insurance
- Dog-friendly offices with free onsite parking and a friendly, close-knit team culture.
If you are a motivated and detail-oriented individual seeking a long-term career in financial services, this role offers the perfect blend of responsibility, progression, and client interaction. Apply today to take the next step in your career.
Note on Sponsorship: We regret to inform you that at this time, we are unable to offer sponsorship for work authorisation for this role. Therefore, candidates must possess valid authorisation to work in the UK without requiring visa sponsorship.
Recruitment Consultant: Charlotte Coke
Ref: 10968
Clinical Services Manager
Posted 5 days ago
Job Viewed
Job Description
Key Responsibilities:
- Managing the day-to-day operations of various clinical services, including (mention specific services, e.g., domiciliary care, therapy services, supported living).
- Leading, supervising, and developing a team of healthcare professionals and support staff.
- Ensuring compliance with all relevant regulatory standards, CQC guidelines, and internal policies.
- Developing and implementing care plans that meet the individual needs of service users.
- Monitoring service performance, identifying areas for improvement, and implementing corrective actions.
- Managing budgets effectively, ensuring financial targets are met and resources are utilised efficiently.
- Building and maintaining strong relationships with service users, their families, and external stakeholders.
- Overseeing recruitment, training, and performance management of staff.
- Participating in the on-call rota as required.
- Ensuring robust safeguarding procedures are in place and adhered to.
- Driving quality improvement initiatives and promoting a culture of person-centred care.
- Reporting on service delivery and performance to senior management.