46,999 Serving Customers jobs in the United Kingdom

Job Title: Sales and Service coordinator

Location: Sutton Coldfield

Contract Details: Temp-to-Perm (3-month temp contract, subject to performance evaluation)

Salary: 13.00ph

Monday - Friday - shifts between the hours of 8:00am-20:00pm

Multiple roles available!

About Our Client:
A leader in plan services, expand their team to cater to the growing demand for newly launched plans. Essential role in providing compassionate and informative support to our customers.

Responsibilities:

• Handle inbound enquiries and sales from prospective customers interested in our plan services.
• Follow up on email leads and make outbound calls to warm prospects.
• Operate within FCA regulatory guidelines, ensuring compliance without hard-selling.
• Engage in confident and informative conversations to make the purchasing process simple, easy, and stress-free.
• Participate in a rigorous QA process with monitored calls and feedback.
• Excellent customer service skills

Essential (Knowledge, skills, qualifications, experience):

• Previous contact centre experience, both inbound and outbound.
• Strong communication skills with the ability to build trust and rapport with customers.
• Comfortable working in a performance-monitored environment.
• Ability to handle sensitive conversations with empathy and professionalism.

Desirable (Knowledge, skills, qualifications, experience):

• Background in regulated environments such as banking or insurance.
• Experience in sales or customer service roles that require adherence to compliance standards.

Technologies:

• Familiarity with CRM systems and communication tools.
• Proficient in Microsoft Office Suite and related software.

Benefits & Perks:

• Comprehensive training and development programme
• Opportunity for permanent employment after the initial contract
• Supportive team environment
• Boost Benefits with Agency - cashback options

How to apply:
If you are passionate about customer service and want to make a difference in people's lives, we invite you to apply! Please send your CV and a cover letter detailing your relevant experience . Interviews will be conducted on-site during the week of 6th October, with a go-live date set for 20th October 2025. We look forward to welcoming you to our team!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Customer Care Manager –  Insurance

Based - Warwick, Warwickshire with 2 day hybrid option

£27,000 plus excellent benefits

Are you passionate about delivering exceptional customer experiences while keeping quality and compliance at the heart of everything you do?

We’re recruiting for a Customer Care Manager on behalf of a market-leading insurance provider to the UK automotive sector. This is your chance to join a company that works with some of the country’s most prestigious car dealer groups, where your expertise will make a real impact.

What’s on offer for the Customer Care Manager:

• Full training and development within a supportive, collaborative team
• Private healthcare, life insurance & critical illness cover
• Employee Assistance Programme, staff discounts, social events & more
• Casual dress code and modern Warwick offices with free parking
• Excellent transport links — close to A46, Warwick town centre, and walking distance from Warwick Parkway Station
• Hybrid working (2 days from home per week)
• Monday to Friday, 8:30am–5:00pm (37.5 hours per week)
• Full training and development within a supportive, collaborative team

Why you’ll love this role:

• A pivotal position where you’ll own the complaints process from start to finish and ensure customer outcomes.
• A fast-paced, supportive environment with direct exposure to senior stakeholders, clients, and insurers.
• A company that’s passionate about innovation and reputation – you’ll be helping shape their customer experience journey.

What you’ll be doing:

• Managing complaints, carrying out root cause analysis and spotting improvements.
• Acting as the regulatory safeguard, ensuring FCA compliance, TCF and Consumer Duty standards are met.
• Producing KPI reports, maintaining registers, and presenting insight to leadership.
• Building strong relationships with clients, internal teams, and external partners.

What we’re looking for

• Strong background in customer service operations, ideally in insurance/financial services
• Solid knowledge of compliance coupled with experience of handling and investigating complaints
• Experience of writing final resolution letters
• Excellent communicator – able to influence, present and build trust quickly
• Analytical, detail-driven, and proactive

If you’re ready to take the next step in your career and make a real difference in customer care, we want to hear from you!

Role: Customer Care Specialist

Location: Liverpool City Centre on a Hybrid working basis

Working Hours: Monday to Friday 9:00am to 5:30pm, 37.5 hours a week

Salary: Up to 28,459 plus the potential to earn a performance based bonus

What you will be doing:

• Supporting customers experiencing financial difficulties and/or vulnerability providing good customer outcomes meeting both customer and business needs
• Providing great customer service (using models including TEXAS and IDEA) with the aim of a one call resolution
• Assisting customers/businesses with debts owed - ensuring these are recovered meeting both the customer and business needs.
• Responding to queries from clients and agents received by phone, email or letter in a courteous and helpful manner and ensuring that all information required is obtained and communicated.
• Investigating cases where necessary and root cause analysis to improve processes going forward.
• Collaboration with other departments for successful business and customer outcomes
• Effectively communicating with third parties regarding mutual clients, maintaining the professional relationship
• Maintaining accurate records of any correspondence received from the client regarding payment or payment plans.
• Other duties where applicable

What we're looking for

• Credit Control department experience within the Insurance Industry (preferred but not essential)
• Experience supporting vulnerable customers and customers experiencing financial difficulties via telephone.
• Taking ownership - ensuring all tasks/duties are completed in full.
• Good organisational skills and ability to prioritise own workload effectively.
• Pro-active thinker, able to solve problems independently as they arise.
• Ability to investigate cases and implement corrective actions as required.
• Computer literate with strong Microsoft Excel skills
• Ability to communicate well at all levels both verbally and in writing.

Grow with Acorn

At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024.

We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share:

• We run through walls for our customers and each other
• We challenge the status quo
• We succeed when we help those around us succeed
• We decide quickly when the smart thing to do is use our judgement

Benefits:

• 35 days' holiday (including bank holidays) with additional buy/sell options
• 24/7 mental health support & free counselling available
• Grow with us: Through career fairs, leadership programs, and learning on the go!
• Flexible benefits, including early access to salary via our internal platform
• Hybrid working options to support work-life balance and individual needs
• Recognition awards, social events & more

Our Commitment to our colleagues:

These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth:

• Mindful Employer - championing mental health and wellbeing
• Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities
• Menopause Friendly accredited - supporting every stage of life
• Armed Forces Covenant signatory - honouring those who serve
• Great Places to Work 2024/25 - fostering an engaging and positive workplace culture
• Best Place to Work for Development - proud to be investing in people's future
• Best Place to Work for Women - breaking down barriers to women's career progression

If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn.

Please click the 'APPLY' button to submit your CV for this role.

Candidates with experience or relevant job titles of; Customer Services Administrator, Customer Service Representative, Customer Support, Client Service, Sales Support, Customer Service Consultant, Customer Service Administrator, Business Support, Office Administrator and Administrative will all be considered.

Are you currently working in hospitality or retail and looking to transfer your customer service skills into an office based role?

Do you want to join a business which will invest in you from day one provide the best training and progression plan?

Would you like to join a fun and vibrant team?

Then please apply now we are looking for a Customer Care Advisor!

Client Details

Are you currently working in hospitality or retail and looking to transfer your customer service skills into an office based role?

Do you want to join a business which will invest in you from day one provide the best training and progression plan?

Would you like to join a fun and vibrant team?

Then please apply now we are looking for a Customer Care Advisor!

Description

As a Customer Care Advisor you will be working within the remortgage department assisting clients with their transaction.

You will be supporting with the caseload and will be forefront of the business for clients assisting with a range of queries providing excellent support and guidance.

The role will be chasing up documents and details which are required you will be processing these accordingly and updating the case management system.

There will be lots of liaising and handling queries from banks and third parties alongside working closely with other members of the business to provide a seamless process.

If you are passionate about customer services enjoy working in a fast paced environment then we would love to hear from you!

Profile

Previous customer service experience this could be from a range of backgrounds such as retail and hospitality

A confident telephone manner with excellent communication skills

Able to work in a fast paced environment and the ability to prioritise a high volume caseload

Passionate about helping and supporting customers

Good attention to detail and organisation

An excellent team player

Job Offer

Salary of 24000+ monthly bonuses+ reputable business within the Legal Sector+ full training provided+ no experience required+ structured career path in place for all employees+ sponsorship of legal qualifications+ central location in Hull+ excellent benefits+ hybrid working+ no shift patterns or weekends+ superb offices and facilities+ fun and vibrant team+ regular socials and incentives+ immediate interview

Job Description:

Customer Care Manager – Fitted Kitchens & Bedrooms 

Location:  Exeter
Salary:  £36,000 DOE
Industry:  Fitted Kitchens & Bedrooms – Supplier

About the Role

We’re working with a leading supplier of fitted kitchens and bedrooms  who are looking for a dedicated Customer Care Manager  to join their team in Exeter.

You’ll be responsible for ensuring an exceptional customer experience, managing a small team, and being the key link between customers, installers, and the wider business.

Key Responsibilities

• Lead and manage the customer care team to deliver outstanding service.
li>Handle escalated customer queries and resolve issues efficiently.
• Oversee after-sales service, ensuring installations meet the highest standards.
• Liaise with internal departments, contractors, and suppliers.
• Monitor performance metrics and implement improvements.
• Build long-term customer relationships to support repeat business and brand reputation.

What We’re Looking For

< i>Proven experience in customer service management . li>Strong background in kitchens, bedrooms, bathrooms, or home interiors (preferred).
• Excellent communication, leadership, and problem-solving skills.
• Organised, resilient, and able to handle a fast-paced environment.
• A customer-first mindset with strong attention to detail.

What’s on Offer

< i>Competitive salary – up to £36,000 DOE Company car
• Bonus
• Career development opportunities
• Join a respected and growing supplier in the home interiors sector
• Friendly, supportive team environment

Evolve is delighted to be partnering with a market-leading UK Ophthalmic company in their search for a Customer Care Assistant. This is an excellent opportunity to become part of a fast-paced and innovative organisation that is dedicated to improving patient outcomes and supporting eye health across the UK.
In this role, you’ll play a key part in delivering exceptional service and support to customers, building lasting relationships with both clients and colleagues, and developing your career within a forward-thinking, supportive team environment.

This is a full-time, permanent position, based at our client’s modern South East head office, offering strong opportunities for professional growth and progression.

What’s on offer?
Excellent Salary & Benefits - A competitive starting salary of up to £28,000 DOE, plus pension, and more!
Greater Impact - Work in a small, specialised team where your contributions visible and directly shape the company’s success.
Accelerated Career Advancement - Diverse development paths in an inclusive workplace that nurtures growth and progression.

Ideal Requirements for the Customer Care Assistant

• Proven Customer Service Expertise – Minimum of 3+ years delivering outstanding customer support in a fast-paced environment.
li>Customer Care Pro – Solid background in customer service and support, with the confidence to handle inquiries and resolve issues independently. < i>Organisational Powerhouse – Strong planning skills and a proven ability to prioritise in a busy office environment. < i>Team-First Mindset – A true collaborator who thrives in a small-team office while also capable of working autonomously.

Role Responsibilities for the Customer Care Assistant

< i>Deliver Exceptional Customer Experiences – Provide first-class support via phone, email, and live chat, ensuring every customer feels valued and heard. < i>Keep the Office Running Smoothly – Help organise travel, meetings, couriers, and office supplies, ensuring a seamless day-to-day operation. < i>Collaborate Across Teams – Work closely with the Operations Manager, Quality & Regulatory teams, and colleagues to route product complaints, resolve challenges, and keep communication flowing. < i>Grow Your Skills – Take ownership of your personal development plan, seek feedback, and continuously build your skills through training and hands-on experience. < i>Stay Connected & Organised – Use your strong MS Office skills (Word, Excel, Outlook) and learn company systems to keep everything running smoothly.

Recruitment Process
2 stage interview process

Meet an amazing team and get your chance to join a company where your work truly makes a difference, your ideas are valued, and your career can grow with purpose.

Excited to learn more? Click apply or reach out to the MedTech recruitment team for full details!

Evolve is a leading recruitment and outsourcing organisation, operating within the Pharmaceutical, Healthcare, Medical Device and Life Science sectors.

Equal opportunities are important to us. We believe that diversity and inclusion are critical to our success as a company, We encourage applications from everyone, regardless of background, gender identity, sexual orientation, disability status, ethnicity, belief, age, family or parental status, and any other characteristic.
 

Join Our Team as a Customer Care Associate at Altro!

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment and love solving problems? If so, we have the perfect opportunity for you!

We are looking for a part time (22.5 hours per week) Customer Care Associate to join out friendly team bases in Lowestoft. We are open to the successful candidate working Monday, Tuesday, Wednesday or Wednesday, Thursday, Friday as this will be part of a job share.

As a Customer Care Associate, you'll be the first point of contact for our UK Walling customers, ensuring they receive world-class service. You'll handle sales orders, manage delivery requirements, resolve technical queries, and support our sales team. You'll also keep up-to-date with product information and use our CRM system to add critical data.

Enhanced family friendly benefits

Including Maternity, Paternity and Shared Parental Leave.

Holidays

We all need a break, and our holiday entitlement starts at 25 days plus bank holidays. Don't worry if you need a little extra. you can buy some more!

Employee Benefits Hub

Many of us are feeling the pinch at the moment from the rising cost of living. As a result, we have looked into ways in which we can further support employees during these challenging times and we have launched our Benefit Hub to all UK employees which entitles us to exclusive discounts with our retail partners.

Learning and Development

We have a comprehensive programme of in-house training and coaching as well as access to external courses to ensure that you can continue to grow and develop throughout your career with the Altro group.

Pension

A defined contribution pension scheme available for all staff. The minimum contribution level is 4%, which will be matched by the company, however if you wish to contribute a higher level, this will be matched by the company up to 6%, in line with your length of service and the benefit being provided

Life Assurance

Hopefully never needed, but from day one you will be covered by our life assurance scheme which will pay up to four times your annual salary

Occupational Health

We offer occupational Sick Pay and even have an onsite Occupational Health Service available to help get you back on track.

Employee Assistance Programme

A 24-hour helpline to support you through any of life's issues or problems. EAP service is entirely confidential, reliable and as a professional EAP provider, Heath Assured have teams of qualified experts to answer your calls any day, any time. They can support you on the telephone, online or in person; whichever is most suitable and appropriate. Some services are also available for anyone in your household.

Volunteering

In support of our Foundation vision, our wish is for every employee, globally, to give one day per year (the day is paid for by the company), to volunteer for a healthcare related charity/organisation. Just one day, can make a big difference!

Social Events

There are a variety of social events across the group, including the company Christmas party.

Retirement Planning

It might be a long way off, but we know it's not always easy to stop working so we provide advice and support to ease the transition to retirement.

Eye Care

Free eye tests are available for all employees.

Long Service

We offer long service awards to all our employees.

Parking

Don't worry about getting parked.we have free car parking at all our sites.

Additional benefits (depending on your role)

Hybrid Working

Providing flexibility around both home and office working.

Car Allowance

Certain positions with us entitle you to car allowance.

Private Medical Scheme

The type of cover available to you will be dependent on your job.

We need someone with strong business and commercial skills in a customer service environment. You should have GCSEs (grade C or above in English & Maths), UK internal account management experience, and be proficient with Microsoft programs and CRM systems. Excellent communication skills, a customer-focused mindset, and the ability to multitask are essential.

Our client have an exciting opportunity for a Customer Care Manager  within the Building Division, as part of the Southern Customer Care Team. You will join them on a full-time, permanent basis , and in return, you will receive a competitive salary.

Our client is the leading supplier of fitted kitchens and bedrooms for new build homes with a market share of over 50%. They supply leading housebuilders such as Barratt and Taylor Wimpey, as well as developers of inner city high rise projects and social housing providers where a diverse product range and outstanding service sets them apart. Their investment in the largest field based team in the industry, along with outstanding manufacturing capabilities, delivery process and after-sales service means they have built strong long-term relationships with their customers. They are an Equal Opportunities company and abide by the Equalities Act 2010.

The  Customer Care Manager role:

There may also be some travel across the UK and overnight stays. The ideal candidate would be located in the Exeter area and must have a full UK driving licence.

Key responsibilities of the Customer Care Manager role will include:

• Managing the resolution of reported product / installation issues.
li>Co-ordinating employed labour force and ensuring their quality of workmanship is of     a high standard. Attending regular review meetings with their customers.
• Ensuring area performance targets are achieved.
• Administrative duties in accordance with the role.

You must be:

• Able to communicate confidently with people at all levels.
• Self-motivated and willing to work as part of a dynamic team
• Able to working under pressure to maintain deadlines
• Computer literate
• Personally presentable at all times.

To meet the requirements of their Customer Care Manager you must have:

• Experience of working within fast track building processes and the furniture industry.
• Knowledge of installations.
• A hands-on approach and determination.
• Excellent interpersonal skills
• Excellent organisational, numerical and time management skills
• Experience of managing people.
• A willingness to learn on your feet.

This position will be rewarded with a competitive salary. In order for your application to be taken further please state your required salary.

If this sounds like the perfect opportunity for you and you’d like to become their Customer Care Manager  then please click ‘apply’ today – don’t miss out, they’d love to hear from you!

We are seeking an enthusiastic and friendly Customer Service Assistant to join our clients small but busy team based in Earlstree Industrial Estate Corby

You'll need to be a great multi-tasker! As well as a confident phone operator, both inbound and outbound, you will be required to accurately enter data whilst listening attentively to the callers’ requirements

The Role - working as part of a team to provide excellent customer service to existing and new customers

Responsibilities - 
Building a relationship over the phone to attract new customers and maintain current business
Contacting new enquiries in a timely manner
Completing all daily activity calls as directed by the Customer Service Team Leader
Log all orders onto Company systems accurately
Maintaining a high standard of information on the customer database, following Company guidelines
Follow Company guidelines re scheduling calls and Company call workflows
Supporting all areas of the business by communicating customers’ needs and feedback
Working efficiently on all customer marketing campaigns
Communicating with Head Office regarding customers where appropriate


Skills

• Caring and professional telephone manner
li>Proficient at inputting data and maintaining a customer database
• Ability to build strong relationships with customers
• Excellent time management and organisational skills, be hardworking
• Team player who can help other team members when needed
• Competent computer skills
• Ability with older customers

20 hours per week, 4 hours per day, Monday to Friday

£12.21 per hour

1-5pm