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• Manage the onboarding process for new suppliers
• Ensure updated product specifications are obtained for label reprints and check for any necessary updates
• Monitor packaging stock levels and coordinate with suppliers to ensure supply chain continuity
• Create and ensure SSCC labels are agreed upon with suppliers
• Provide additional support to the customer service team during busy periods to ensure a high level of service
• Handling customer queries over telephone and email
• Handle customer complaints and compensation, ensuring resolutions meet company standards
• Ensuring supplier certifications are up to date
• Support cross-functional requests for product launch and quality

• To have experience within a customer service role.
• Knowledge of EUFIC Regulations/Allergen Labelling would be beneficial
• Excellent attention to detail and ability to manage multiple tasks and deadlines.
• Strong communication skills to liaise effectively with internal teams, suppliers, and external stakeholders.
• Proficiency in project management

• Be part of a growing mission-led business dedicated to better serve people & planet
• Friendly, enthusiastic, like minded team – vibrant office working environment
• Flexible working hours (start between 8.30-10am finish between 4.30-6pm)
• Hybrid working model (3-days per week in-office and 2 days from home)
• Real opportunities to grow in your career and develop your skills as we scale the company
• Free product samples and new product testing sessions

My client, a luxury and reputable brand within the industry are looking to recruit a Customer Care Manager, you'll be the voice of the customer within their business. You'll lead a small, dedicated team, resolve escalated issues, analyse feedback trends, and work cross-functionally to continually improve customer satisfaction. You'll play a key role in strengthening the brand reputation and delivering outstanding post-travel care.

Key Responsibilities
* To manage the day-to-day operation of the Customer care function
* To work with colleagues globally to align guests post travel experience
* Provide strong situational management skills day-to-day and during times of disruption
* Deliver a consistent approach to problem solving, balancing our guests' experience with the commercial needs of the business
* Develop and maintain strong relationships both internally and externally, including with our overseas operations
* Manage the Customer Care operation effectively ensuring service levels remain high and SLAs are consistently achieved
* Champion a continuous improvement approach, seeking ways in which we can continually develop our guest experience and processes
* Work closely with Customer Service within the department to support in the response to emergency situations
* Comprehensively understand our products and services
* Ensure guests are kept informed at all times throughout the Customer Care process
* Record FTV in a manner in which this can be referred to at a later date should guests rebook
* Respond to guests' communications in accordance to ABTA guidelines

About You
* Previous experience working in a Customer Care environment
* ABTA & Arbitration handling essential
* Proven problem-solving capabilities
* Ability to work effectively under pressure & remain level-headed
* Ability to develop & maintain key internal and external relationships
* Excellent written and verbal communication skills
* Strong organisational and time-management skills
* Pro-active & flexible in approach to work
* Self-motivated and the ability to work under own initiative
* High attention to detail
* Tenacity in following through customer service issues to a successful conclusion
* Ability to work as part of a team and alone
* Positive and organised approach with an eye for detail and accuracy
* High attention to detail for case documentation
* Ability to manage sensitive situations with empathy and professionalism
* Good understanding of consumer rights and ABTA and Arbitration guidelines
* Confidence to liaise with legal representatives and external bodies

The Package
* Competitive salary + performance bonus
* Travel perks and industry discounts
* Flexible/hybrid working arrangements
* A supportive, inclusive, and global team
* Career development and training opportunities

Interested?
Please follow the instructions to apply, attaching your CV. For further enquiries, please contact Gemma on (phone number removed) (url removed)

My client, a luxury and reputable brand within the industry are looking to recruit a Customer Care Manager, you'll be the voice of the customer within their business. You'll lead a small, dedicated team, resolve escalated issues, analyse feedback trends, and work cross-functionally to continually improve customer satisfaction. You'll play a key role in strengthening the brand reputation and delivering outstanding post-travel care.

Key Responsibilities
* To manage the day-to-day operation of the Customer care function
* To work with colleagues globally to align guests post travel experience
* Provide strong situational management skills day-to-day and during times of disruption
* Deliver a consistent approach to problem solving, balancing our guests' experience with the commercial needs of the business
* Develop and maintain strong relationships both internally and externally, including with our overseas operations
* Manage the Customer Care operation effectively ensuring service levels remain high and SLAs are consistently achieved
* Champion a continuous improvement approach, seeking ways in which we can continually develop our guest experience and processes
* Work closely with Customer Service within the department to support in the response to emergency situations
* Comprehensively understand our products and services
* Ensure guests are kept informed at all times throughout the Customer Care process
* Record FTV in a manner in which this can be referred to at a later date should guests rebook
* Respond to guests' communications in accordance to ABTA guidelines

About You
* Previous experience working in a Customer Care environment
* ABTA & Arbitration handling essential
* Proven problem-solving capabilities
* Ability to work effectively under pressure & remain level-headed
* Ability to develop & maintain key internal and external relationships
* Excellent written and verbal communication skills
* Strong organisational and time-management skills
* Pro-active & flexible in approach to work
* Self-motivated and the ability to work under own initiative
* High attention to detail
* Tenacity in following through customer service issues to a successful conclusion
* Ability to work as part of a team and alone
* Positive and organised approach with an eye for detail and accuracy
* High attention to detail for case documentation
* Ability to manage sensitive situations with empathy and professionalism
* Good understanding of consumer rights and ABTA and Arbitration guidelines
* Confidence to liaise with legal representatives and external bodies

The Package
* Competitive salary + performance bonus
* Travel perks and industry discounts
* Flexible/hybrid working arrangements
* A supportive, inclusive, and global team
* Career development and training opportunities

Interested?
Please follow the instructions to apply, attaching your CV. For further enquiries, please contact Gemma on (phone number removed) (url removed)

Summary of the role:

The Customer Care / Prescription Management Advisor will be responsible for delivering an outstanding customer experience.As the main point of contact for allday-to-day customer queries. They will also be responsible for placing and managingorders, answeringcalls, providing product information, and helping the customers by being informative, empathetic, and eager to solve queries quickly, politely, and professionally.

Shifts

Saturday - 08.00am - 1.00pm

Sunday - 10.00am - 2.00pm

Main Responsibilities:

• Managing incoming calls and customer service enquiries via email in a timely manner
• Process customer orders received via inbound and outbound telephone, email,postor EPS
• All aspects of prescription management
• Identifying and assessing customer needs
• Open and maintain customer accounts by recording up to date and accurate account information
• Resolve product or service problems by clarifying the customer's complaint; determining the root cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Contribute to team effort by accomplishing related results as needed
• Meet personal/team targets as required
• Showsensitivity anddiscretionto ourcustomers andunderstand the need for strict confidentialityat all times.
• Develop strong relationships with the customers to support retention and growth
• Record all customer complaints as per the current process
• Identify opportunities to refer to product specialists
• Complete additional tasks as required to support the team

Skills

Excellent communication and listening skills

Ability to deal with customer complaints

Confident telephone manner

If you are interested in our job offer, please apply today or give us a call. Please note that we reserve the right to close the vacancy prior to the application deadline/closing date once a sufficient number of applications have been received. If you haven't heard back from us within 2 weeks, please assume that unfortunately on this occasion your application has been unsuccessful. BakerRecruitment Group is an equal opportunities recruiter, and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age. We act as an employment business in relation to this vacancy.

Our client is a well respected Social Housing Contractor with a reputation for delivering homes to a high quality finish for local authorities across London and the South East.

Owing to a vast increase in units delivered and continued & exciting growth plans they are looking to add two additional Customer Care Operative (Technician) to their existing regional Customer Care team.

The sites you will be covering will be Hertfordshire, North London, Bedfordshire, Buckinghamshire.  

You will be working on post-completion properties ensuring all defects are rectified within a professional and timely manner, working in customers homes, liaising with customers on issues raised and putting right, within their 2 year defects period.

The duties of the role will be to carry out a high standard of customer service and multi trades / maintenance works within occupied homes.

This includes works from: Carpentry, Plumbing, Decorating, Painting, Mastic, Tiling etc throughout the warranty period.

The role:

• Meet with customers in their homes and carry out works to a high-quality and timely manner.
li>Working along-side contractors as necessary to ensure all works are carried out as necessary.
• Keeping the company updated regarding works that are finished.
• Travel across the region covered as necessary.
• Adhering to Health & Safety policies at all times.

Skills Required:

• Preferable Joinery background but other trades to be considered.
• You must have experience working for a House Builder within a similar role such as Multi Trader / Operative.
• Experience with the following Multi Trades works to be carried out include Plumbing, Carpentry, Painting, Decorating, Tiling, Mastic, Easing doors/floorboards etc.

On offer:

• Basic salary between £35,000 - £45,000
< i>Fully expensed vehicle
• Tools provided
• Company uniform
• 20 days annual leave plus bank holidays and christmas shutdown
li>Bonus

Role: Customer Care Coordinator
Location: Warrington

Salary: 25,000 - 30,000 (Dependant on experience)

(Pension, Bonus scheme, 26 days holiday)

Are you passionate about delivering exceptional customer service in the housing sector?
Do you thrive in a fast-paced, supportive environment where your contribution genuinely matters?

We have a fantastic opportunity for a Customer Care Coordinator to join a well-established and respected housebuilder based in the Warrington area.

The Company:

Operating across the UK, this award-winning housebuilder is known for delivering high-quality, affordable homes-often supporting first-time buyers and families taking their next step up the property ladder. The business is regionally focused, with a strong presence in the North West, and has a proud reputation for community-focused development and customer satisfaction.

The Role:

As a Customer Care Coordinator, you will play a key role in delivering a 5-star aftercare experience to homeowners. Working closely with internal teams and external contractors, you'll ensure that any reported issues-such as defects or snags-are resolved quickly, professionally, and with a focus on quality.

You'll act as the central point of contact for customers post-completion, guiding them through the resolution process with empathy and efficiency while keeping all stakeholders informed.

Key Responsibilities:

• Manage incoming customer queries via phone, email, and voicemail.
• Log and coordinate reported defects, liaising with site teams, subcontractors, and in-house technicians to ensure timely and effective resolution.
• Maintain accurate records of customer interactions and case updates.
• Ensure all responses meet agreed SLAs and quality standards.
• Support the wider customer care team and contribute to service improvement initiatives.
• Promote a positive, solutions-focused customer journey from move-in through to resolution.

Ideal Candidate Profile:

• Experience in customer service, ideally within the housebuilding or construction sector.
• Excellent interpersonal and communication skills-both written and verbal.
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Confident managing multiple tasks and priorities in a fast-paced environment.
• Strong problem-solving skills and a customer-first mindset.
• An understanding of construction methods or the NHQC (New Homes Quality Code) is desirable but not essential.

Customer Care Coordinator

We are looking for a Customer Care Coordinator to support our client at their site in Central Southend. 

Ideal candidate will have experience of working in a commercial setting delivering excellent customer service, good attention to detail, data entry and have outstanding communication skills.

Responsibilities: -

• Provide outstanding customer service to improve customer satisfaction and nurture client relationships
li>Operate with self-awareness inspiring a culture of continuous improvement
• Place customers at the centre of everything you do, understanding their wants and needs
• Provide responsive action to customer demand
• Maintain the critical link between clients, service providers and operations managers to achieve a best-in-class service

The Role:

• Working as part of a team to ensure processes and procedures are followed accurately
• Coordinating the daily workflow for the management of service delivery to assigned customer contracts
• Answer all telephone calls promptly and appropriately
• Proactively resolving customer enquiries within first contact
• Diligently monitor the SLA charters for assigned customer contracts, escalating any instances of confirmed or potential failure via the agreed frameworks
• Setting client expectations and striving to exceed these at all times
• Establish and maintain external supplier relationships to assist with maintaining an exceptional level of customer service
• Performance manage internal and external suppliers ensuring service is delivered within contractual service level agreements
• Produce client facing estimates and quotations
• Process purchase orders
• Coordinate email traffic within the central shared inboxes
• Upload data from service intervention records into the CMMS
• Using the company CRM system
• Booking out daily despatches using DHL courier service
• Closing down jobs on system once despatched
• Workshop updates. Carrying a laptop around the workshop to obtain this information
• Dispatch – involving picking & packing cases and boxes to up to 25kg. 

Job Details:

• li>Monday to Friday 37.5 hours per week  
< i>Based in central Southend
• Parking on-site

If you feel you have all the skills required for this position, please do not hesitate to contact us at One to One Personnel on (phone number removed) or send your CV to  (url removed) or (url removed)

Customer Care Agent

Mid Kent

Full Time – Office Based

We're looking for a confident and proactive Customer Care Agent to join our client on a full time basis. You'll collaborate across departments to manage first-line customer enquiries and carry out sales administration tasks, ensuring high service standards and on-time delivery.

Key Responsibilities:

• Handle customer queries and complaints across phone and email, ensuring swift and effective resolution.
li>Support national account operations, ensuring all orders are fulfilled accurately and on time.
• Use internal systems daily (CRM, order portals, etc.) to maintain accurate customer data and order flow.
• Collaborate with Key Account Managers to identify issues that could impact service.
• Meet daily targets and SLAs by managing and prioritising your workload.
• Provide feedback to improve customer experience and internal processes.

What We’re Looking For:

< i>Proven experience in customer service, ideally in B2B or sales admin roles.
• Confident phone communicator with excellent written and verbal skills.
• Tech-savvy with knowledge of CRMs (e.g. Hubspot, Salesforce, Zendesk) and Excel.
• Detail-oriented, self-motivated, and able to thrive in a fast-paced environment.
• A customer-first mindset and ability to represent their needs internally.

This is a great opportunity to join a growing company that values its team. Enjoy 23 days holiday plus all bank holidays, along with a generous staff discount on our full product range.

This role is being handled by Nicole Howe , Recruitment Consultant of Business Support for Pearson Whiffin Recruitment .

Not quite the role you are looking for?

Whether you are entry or Executive level, our team of experienced Recruitment specialists can help you with your career. We are Kent’s leading independent consultancy and pride ourselves on delivering an exceptional service to both candidates and clients.

Find us on Facebook @PearsonWhiffinRecruitment and Instagram @PearsonWhiffinRecruitment.

By working with us, you will be helping support charities across Kent; we have raised over £50,000 so far!

Whether you are entry or Executive level, our team of experienced Recruitment specialists can help you with your career. We are Kent’s leading independent consultancy and pride ourselves on delivering an exceptional service to both candidates and clients.

Find us on Facebook @PearsonWhiffinRecruitment and Instagram @PearsonWhiffinRecruitment.

By working with us, you will be helping support charities across Kent; we have raised over £50,000 so far!

Your new company
My client, a true professional within the field of construction, is seeking a professional customer care coordinator to join their team on a permanent basis.
Based from contemporary offices in Birchwood, you will be joining a very friendly and supportive team who pride themselves on the service they provide to both internal and external customers.

Your new role

The position is being offered full-time Monday to Friday, with a hybrid model in place working from home x 1 day per week.
You will be responsible for the day-to-day customer coordination, providing an exemplary service to both internal and external customers.
Some of your duties will include but not limited to
Liaising with customers to identify and prioritise needs
Arranging customer home appointments
Maintaining accurate service records
Ensure all calls and emails received into the central inbox are answered professionally and managed appropriately
Coordinate subcontractors and the supply of material concurrently, ensuring maintenance requests are carried out
Book appointments for suppliers, subcontractors, or site teams to deal with underlying building defects as well as update progress to customers.

What you'll need to succeed
Strong proven history within an office-based customer service role
Excellent communication skills, both written and verbal
Passion for going that extra mile
Strong administration skills with an excellent eye for detail



What you'll get in return
Working from contemporary offices
Free parking
Friendly and supportive team
Hybrid model
Competitive salary at 29,100



What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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