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Customer Care Agent

We are looking for 2 proactive and enthusiastic Customer Care Agents (one part-time 3 days per week and 1 full-time 5 days per week) to join the exceptional Supporter Care team.

Position: Customer Care Agent

Location: Milton Keynes – Hybrid (2 days per week in MK office)

Hours: Part time and Full-time

Contract: x 1 Permanent – Full Time - 36.5 hours per week, x 1 Permanent – Part Time - 22.5 hours per week

Salary: £25,080 pro rata, per annum plus good range of benefits

Closing Date: November 5, 2025. We reserve the right to interview candidates and close the ad ahead of the closing date should a strong candidate be identified

Interview Date: Interviews: 11th November 2025

About the Role

This role delivers high quality customer service to supporters, and especially child sponsors. The successful candidate will use their excellent communication skills and proactivity to handle all support queries using all channels including telephone, email and post using the highest standards of customer service.

Key Responsibilities

• Create and maintain accurate supporter records in line with all relevant regulations including those relating to data protection, child protection and safeguarding.
• Effectively resolve complaints from supporters within agreed SLA’s, in a way that maintains their support of the charity.
• Carry out outbound calls to supporters to encourage them to maintain and increase their support & Sponsorship. Ensuring retention KPI’s are achieved, and cancellations are minimised.

About You

This role IS for you if…

• You are a strong communicator, both on the phone and in writing
• You remain calm and empathetic when handling challenging or emotional conversations
• You enjoy speaking with people from all backgrounds and building positive connections
• You work well in a team and are motivated by shared goals

As an active Christian, this role offers you the opportunity to integrate your Christian faith and be sensitive to its various expressions across cultures and denominations. Inspired by the Christian faith, the team serve alongside children of all faiths and none through long-term development projects, emergency responses and advocacy in almost 100 countries.

In addition to the salary offered, we offer:

• A flexible and supportive working culture
• Pension scheme (with employer contributions)
• Generous holiday allowance
• Free parking (Milton Keynes office)
• Opportunities for faith-based gatherings, prayer, and devotionals
• A welcoming, purpose-driven team who are passionate about making a difference

About the Organisation

Join an international children’s charity working with children, their communities, and with supporters and partners, in almost 100 countries. Through long-term development projects, emergency responses and advocacy the organisation has helped bring lasting change to millions of children, over more than 60 years. As a Christian charity, everything is motivated by faith as we strive to reflect God’s unconditional love.

An offer of employment is conditional upon the successful completion of applicable background checks, including a criminal records check.

We value diversity and aspire to reflect this in the workforce. We particularly welcome applications from under-represented sections of the community. The organisation also operates flexible working policies and practices. As a Disability committed employer we encourage qualified individuals with a disability to apply and request a reasonable adjustment if you are unable or limited in your ability to use or access as a result of your disability.

Please note the organisation can only consider applicants who presently have the right to work in the UK and all candidates must be personally committed to the Christian faith and be able to respect, uphold and work within our client’s Christian mission, values, culture and faith statements. This individual will represent and speak on behalf of a Christian charity and as such the Occupational Requirement for an active Christian faith is justified under the Equality Act 2010 Schedule 9, Part 1, clause 3.

You may also have experience in areas such Customer Care, Customer Support, Customer Service, Customer Agent, Supporter Care, Supporter Engagement, Customer Liaison, Helpdesk, Helpdesk Agent. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Who are Croudace Homes?
Croudace Homes is a family-owned housebuilder with a proud heritage dating back to 1946. Operating across the Southeast of England from our regional offices in Caterham, Letchworth, and Theale, we're committed to building high-quality homes and careers. Our reputation is built on trust, attention to detail, and a passion for creating communities that stand the test of time.

At Croudace, we believe that a solid foundation starts with the right people. Fostering a culture of open communication, respect &continuous growth, we listen to our people, celebrate contributions at every level, and provide meaningful development opportunities. With a strong focus on well-being and work-life balance, we create an environment where our employees feel valued, motivated, and empowered to succeed-because when our people thrive, so does our business. We're proud of our low staff turnover and long employee tenures, which reflect the positive experience of working at Croudace.

Customer Care Operative
We are currently looking for a Customer Care Operative to join our professional Customer Care team in our North Thames Region.

What you'll be doing
:

Reporting to the Regional Customer Care Manager, your primary responsibility will be to represent the company to customers and purchasers of our private new homes by carrying out remedial and maintenance works across assigned residential development sites. These tasks must be completed within designated timeframes, ensuring a high level of customer satisfaction throughout.

Based in the Didcot area, the role will also involve travel to other sites as required. You will be responsible for completing reported defects in occupied properties, sometimes with trade support, and ensuring that all work is completed within agreed timeframes. In addition, you'll oversee the maintenance of show homes and stock plots. A key aspect of the role involves working closely with various departments, including Sales and Build, to understand company procedures, legal requirements, and development timelines, and to ensure that necessary works are completed at each stage of the process.

Skills & knowledge you'll bring
:

Previous experience of working within a similar role within the residential housing industry, or a trade background or similar is desirable

Good all-round knowledge of house maintenance, which could include gas, heating, plumbing, decorating or carpentry, is desirable

Ability to effectively communicate with all levels both internally and externally but with a particular customer focus

Strong organisational, timekeeping and attention to detail skills

You will hold a full UK driving licence and be comfortable driving a van

Why join Croudace?
At Croudace Homes, we believe our people are our greatest asset-and we're committed to rewarding and supporting them. In return for your skills and dedication, you'll receive a competitive package that includes (role dependant):

26 days holiday
, increasing with service, plus an additional day off to celebrate your birthday

Generous Pension Scheme
with up to 10% employer contribution

Discretionary bonus
to recognise your performance and contribution

Wellbeing benefits:
discounted gym membership, a health cash plan (with cover for children), private Bupa healthcare (based on role & service length), mental health support via our EAP programme including access to counselling, bi-annual health checks

Life assurance
cover of up to 8x your annual salary

Up to three paid volunteer days
each year to get involved in meaningful community projects

Training and development opportunities
, including support for professional memberships and continued career progression

Customer Care Advisor £25K-£27,500K Havant Office Based

I am delighted to be supporting an exceptional business who put the customer first, and quality of service in all they do Looking for a Customer Care Advisor to join their friendly, professional team.

This is an exciting opportunity for an individual to really grow and develop their career within a company that will support, train, and develop you on this journey.

Office based Monday to Friday.

Your position will be to provide exceptional customer service and support, and upselling opportunities, using your strong communication skills, processing orders, dealing effectively and confidently with customer enquiries by telephone, email, social and web.

You will take great pride and gain pleasure in ensuring the best level of customer service, solving any problems raised and fostering long-term customer relationships which in turn drive revenue.

Role duties:

* Process customer orders accurately and in compliance with company policy and procedures.

* Monitor order status, communicating any issues to customers.

* Liaising with customers building solid relationships and providing excellent customer service, ensuring customer care calls are carried out across key accounts.

* Respond to customer enquiries providing after sales support, including technical advice.

* Accurately maintain records of customer on the CRM system.

* Actively seek to increase customer order values through offering additional products and services and achieve monthly sales budget.

* Provide product/service information to customers, addressing questions and demonstrating a thorough understanding of our offerings.

* Stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers.

You will bring with you:

* Strong verbal and written communication skills, sharing information clearly, professionally and courteously.

* Previous sales experience with proven success in sales through a service

* Excellent problem-solving skills, with the ability to think analytically and provide effective solutions.

* Empathy and patience when dealing with customer concerns, demonstrating a customer centric approach.

* Strong organisational and multitasking skills, with the ability to prioritise and manage time effectively.

* Ability to keep calm under pressure.

* Ability to adapt to changing priorities and work well in a fast-paced environment.

* Positive attitude, resilience, and a strong commitment to delivering excellent customer service.

* Use of Microsoft Excel, Word. (SharePoint, Business Dynamics, Dynamics 365 would be an advantage)

INDCP

Application Deadline:
1 October 2025

Department:
Customer Care

Location:
Coventry

Description
Location:
Remote – UK or Ireland

Contract Type:
3-month fixed term contract: 13th October 2025 – 18th January 2026

Hours Within

• Monday – Friday: 6:30am – 10:00pm
• Saturday & Sunday: 9:00am – 5:30pm

Are you passionate about providing exceptional service and solving customer queries with empathy and efficiency? We've got a fantastic opportunity for you to join our dynamic and supportive Customer Care Team for a 3-month period.

About The Role
We're looking for a Customer Care Advisor to join our global team. In this remote role, you'll report to the Customer Care Team Leader and help us deliver outstanding customer experiences at every touchpoint—before, during, and after purchase.

Whether you're resolving a delivery query or helping a customer find the right waterproof jacket, you'll play a vital role in making sure our customers feel heard, supported, and satisfied.

Key Responsibilities

• Deliver fast, friendly, and professional support via phone, live chat, and email
• Assist customers throughout their journey—from product advice to post-purchase care
• Liaise with internal teams to resolve queries efficiently
• Spot customer trends and share feedback to help us improve
• Own your development and support team goals and KPIs
• Represent Mountain Warehouse values in every interaction

We Would Like To Meet Someone Who Is

• Previous customer-facing experience (retail, hospitality, contact centre, etc.)
• Strong written and verbal communication skills—clear, concise, and confident
• Empathy and professionalism when handling tough conversations
• Competent with Outlook, Word, Excel, and web browsers
• Positive, proactive, and able to thrive in a fast-paced, remote environment

Benefits

• Competitive salary and benefits package
• Remote working
• 50% staff discount & 25% for family and friends

Townhouse was created with a single goal: to disrupt and reinvent the global nail salon industry. We are the fastest-growing beauty brand in the UK and are driven by a passionate and innovative team to achieve our mission. We've brought together a world-class group from a wide range of industries. As we grow at speed, we need brilliant people (like you) to join us on our journey and help us deliver our goal.

ABOUT THE ROLE

We have an exciting opportunity for a Customer Care Associate (6-month fixed term contract) to join our team at Townhouse. You'll be at the heart of delivering exceptional service to our customers, ensuring every interaction is professional, empathetic, and leaves a lasting positive impression.

In this role, you'll be the first point of contact for customer enquiries across multiple channels including phone, email, chat, and social media. You'll resolve issues, provide accurate information, supporting both our customers and our Salon Team Members day-to-day, all while maintaining our signature high standard of customer care.

This is the perfect role for someone with contact centre experience who loves problem-solving, thrives in a fast-paced environment, and is motivated by creating outstanding customer experiences.

RESPONSIBILITIES

• Respond promptly and professionally to enquiries across phone, email, chat, and social channels.
• Troubleshoot and resolve complaints and concerns with empathy and efficiency, striving for first-contact resolution.
• Build a strong understanding of our products and services to confidently support and advise customers.
• Capture and share feedback to help us improve our services and processes.
• Identify opportunities to enhance the customer experience through relevant recommendations.
• Work closely with sales, marketing, and operations teams to support overall customer satisfaction strategies.

ABOUT YOU

• Minimum 1 years' experience in a customer-facing contact centre role.
• Excellent communication and interpersonal skills.
• Proficient with Microsoft Office and CRM systems (Zendesk experience a plus).
• A collaborative team player who supports colleagues and isn't afraid to ask for help.
• A natural problem-solver with great attention to detail.
• Calm under pressure, empathetic, and professional in difficult situations.
• Tech-savvy and comfortable using multiple communication channels.
• Organised with strong time-management skills.
• Positive, proactive, and motivated to go above and beyond for customers.

LOCATION

This is a full-time, 6-month fixed-term contract based at our Support Centre in Central London. We offer a hybrid working model, aligned with role requirements.

EMPLOYEE BENEFITS AT TOWNHOUSE

• Private healthcare and wellness support
  – Including free telephone/video GP appointments and private hospital treatment if there is a long NHS wait.
• Shopping discounts
  – Save money every day with a range of retail discounts.
• Birthday Pamper Party
  – During your birthday month, bring a friend for a free signature manicure/pedicure and a glass of bubbles
• Social Budget
  – A monthly budget for your manager to treat your team to lunch, pampering, or a night out.
• Holiday on us
  – One extra day paid holiday for every whole year you've been with Townhouse, up to 5 extra days.
• Employee Discount
  – 75% off treatments.
• Interest-free advance
  – Up to £50 per day you've worked in a month to help with emergencies without interest costs.

EQUAL OPPORTUNITIES

We're proud to be an inclusive employer. We welcome applications from all backgrounds and are committed to creating a diverse, supportive, and empowering workplace.

Apply Now and Be Part of Our Exceptional Team

We are currently recruiting for a Customer Care Agent who is a fluent German speaker based in our London, Regent Street office. You will be reporting to the Customer Services Manager as well as the Country Market Leader.
This is a 6 month temporary contract, with an expected start date in November.
Why do we exist
UNIQLO is a brand of Fast Retailing Co, Ltd, the fastest growing of the top three fashion retailers in the world. Through our LifeWear philosophy, we are reimagining everyday clothing - simple, high-quality pieces created to make everyone's life better. While born in Japan, we now have more than 2,500 stores worldwide and are expanding fast across the UK and Europe – it's never been a more exciting time to join us

Your working hours will be:

• Monday to Sunday: 7.5 hours per day, 37.5 hours per week.
• Operating hours: 07:00-20:00*
• Please note that the hours listed above represent the start and end times, with shifts scheduled within this timeframe. Hours are subject to change depending on business needs, seasonality and other country market requirements; any changes outside of these hours will be communicated and confirmed.

Your working arrangements will be:

• Hybrid working: minimum of 3 days per week in our Regent Street office and 2 days working from home*
• Please note that the above working arrangements are subject to change depending on business needs, seasonality, and other country market requirements. Scheduled training sessions are to be attended in the office and are not included as part of the 3 in-office days per week.

What you will be responsible for:

• Provide a first-line response and be the point of contact for all customer queries.
• Own and drive resolution through our Voice (Phone), Email, and Chat channels with internal and external customers.
• Primarily responsible for answering customer inquiries for all contact channels for your assigned language market, and supporting other markets where required.
• Respond to all inbound contacts adhering to set targets (daily, weekly, and monthly).
• Review and analyze contact drivers to fully understand our customer needs.
• Achieve top-quality Customer Satisfaction/Quality scores.
• Update all system notes at the end of the customer interaction, ensuring they meet the customer service centre's required standards.
• Adhere to our complaint management processes and adopt a proactive approach to problem-solving to prevent escalations.
• Continuously review our FAQs and provide feedback to ensure accuracy when necessary.
• Provide translations and feedback to improve our standard responses.
• Demonstrate 'Role Model' behaviours by engaging and supporting your colleagues to create a respectful and positive working environment.
• Adopt a professional and friendly manner in all interactions with internal and external customers.
• Ensure compliance with all applicable regulations. This will include but is not limited to all GDPR guidelines.
• Provide support & assistance to your Line Manager with additional requested tasks.

Language Capability Requirement:

• Must have strong written communication skills in English (C1 level minimum) and German (C2 level minimum) to understand and respond to customer issues

Skills, Experience and Attributes:

• Computer literate in all Microsoft packages (Outlook, Excel, PowerPoint)
• Organised, with a high sense of priority
• Comfortable working in a fast-paced environment
• Good levels of numeracy, accuracy, and attention to detail
• Strong work ethic, can work independently, and enjoys working as part of a team
• Passionate about our brand and customer service
• Excellent interpersonal skills and the ability to build and maintain strong relationships

What We Can Offer You

• 26 days of paid leave per holiday year + 8 bank holidays
• Staff Discount 30%
• Global Profit Share Scheme
• Employee Assistance Programme
• Private Medical Care (optional)
• Private Pension Scheme (optional)
• Travel to work loan scheme
• Hybrid working, 2 days from home, 3 days in the office
• Social events throughout the year
• Seasonal Sample Sales
• Volunteer Day – twice a year
• Great Location - Close to transport links, underground Piccadilly and Oxford Street stations. Close by to shops restaurants/bars/cinema and gyms
• Agent of the month and Agent of the term with a chance to win a Japan trip

APPLY NOW
UNIQLO is an inclusive employer and we welcome applications from all profiles, regardless of age, race, gender, sexual orientation, disabilities or background. We take data protection very seriously and understand the importance of protecting your privacy and Personal Information. For the recruitment process, you can find the applicable privacy policy on our site:

Beware of Recruitment Scams
All official UNIQLO job postings will redirect you to our official careers page on Workday for application submission. The only exception is for roles advertised in Germany via the HeyJobs platform. UNIQLO takes recruitment security seriously and is committed to protecting the process from misuse. Stay alert and apply only through verified sources.

We’re looking for experienced customer service professionals to join the growing team based in our Coventry city centre offices.

This role would suit anyone who has previously worked in a contact centre environment and is truly passionate about delivering customer first experiences, based around the idea of "getting it right first time". Experience of working in the energy or utilities sector is highly desirable but isn’t essential, however you must have proven experience in a customer service setting in order to be considered for this role.

In this role you will be:

• Answering inbound phone calls from customers and resolving customer queries as efficiently as possible.
• Monitoring customer email inboxes and web chats, providing responses within KPI timeframes at the highest levels of customer care.
• Working with your colleagues to share experience and skill in answering customer queries, using your adaptability to work with the changing priorities of a busy contact centre environment.

Working Pattern

This role is based in our Coventry City Centre offices and is Monday to Friday, with an hour for lunch. There is no evening or weekend working for this role.

What can we offer?

This role offers a competitive package of remuneration along with access to a wide range of company benefits which includes;

• Private medical insurance, including 24/7 GP appointments and access to a wide range of professional support. We also offer a life assurance and income protection scheme from day one!
• Our annual company profit share scheme, rewarding everyone at Corona by sharing in our success.
• Employee self-sacrifice Electric Vehicle scheme, with a wide range of different models to choose from - supporting our commitment to the energy transition.
• Access to thousands of retail and entertainment discounts through our internal rewards and recognition scheme, all linked to our company values.

On top of these great benefits, we also continue to invest in our people through a wealth of development opportunities, supporting you to get the most from your career!

Working with us at Corona Energy:

At Corona Energy we are driven by our company culture which is focused around our core values; Empowered, Forward Thinking and Impactful - these are underpinned by our central value "Customer First". This year we were proud to have been independently certified as one of the Best Places to Work in the UK with over 80% of our team recognising our outstanding employee experience!

To support this experience, we also offer our team:

• Amazing office spaces, with complimentary breakfast, fruit, snacks and drinks throughout the day.
• An annual focus on wellbeing with events and activities to support your health, wealth and inner-self!
• An opportunity to support our charity partners, or to give back to important causes by fundraising or volunteering our time.
• The chance to celebrate success together, at one of our regular sports and social events or at our annual company awards.

If you are looking for a career that is all about positive energy, we would welcome your application!

Corona Energy is a Disability Confident employer and as such will offer any successful applicant whatever reasonable adjustments they may require in order to take part in our recruitment process.