14 Shipping jobs in Saint Helier
Shipping Supervisor
Feltham, London
UPS
Posted 13 days ago
Job Viewed
Job Description
**Before you apply to a job, select your language preference from the options available at the top right of this page.**
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrowu2014people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
**Job Description:**
**Job Purpose:**
The role of the Shipping Supervisor is to provide oversight, daily management & maintaining Quality & Safety compliance of the Shipping Team through delegation of tasks, effective training & strong people management. The Shipping Supervisor is the first point of contact for the Shipping Associates when addressing escalations from Associates ensuring shipments meet Client expectations.
**Main Duties and Responsibilities**
Day to day management of all activities which fall under the remit of Import & Export including but not limited to: Imports, Exports, Amendments, T1s, Airport Driver Management, etc.
Monitor direct reports performance ensuring they are meeting the standards expected of them and support is given where required.
Foster a culture of open, effective & mature communication within the Shipping Team, with Internal Customers such as Customer Services, warehouse & Transport & Suppliers.
People Management of direct reports which includes absence management, hiring of new staff, managing timecards, behaviour within the workplace & personal development of reports
Confirm that the shipment is OK to Send to final destination and obtain MAWB consignment instructions.
Achieve & maintain Maestro compliance through ensuring route legs, tender to airline, SDDs, retrieval from airlines, route legs and notes are completed on time in full.
Continually review shipments to identify the most efficient routes to meet Client expectations whilst managing Marken costs to positively impact Markenu2019s EBITA
Obtain a booking with the airline and consign the MAWB as instructed.
Support Business Development & Customer Services to obtain routes, rates & transport options for future tenders and heavy weight shipments as and when required.
Send the Pre-Alert through Maestro before sending shipments.
Maintain department compliance through timely execution of Quality investigations, CAPAs, Audit Findings and ensuring direct reports have zero overdue ZenQMS training/ items.
Actively promote a strong induction for new starters by ensuring their ZenQMS, Kronos, ADP & IT equipment is all setup prior to starting. Maestro access is gained within 5 days of joining Marken and take an active role in ensuring they receive full training, guidance and continued coaching to meet the requirements of department.
Continued personal development of existing & new employees through cross training of employees within the department and other areas such as but not limited to Dangerous Goods, Brokerage, Health & Safety, Microsoft packages, job shadowing etc.
Conduct one 2 ones with direct reports at a minimum of once very 2 months, one 2 ones to be documented between Supervisors & Associates and used to discuss, problem solve and drive improved communication on topics such as: Personal Development, Behaviour, Quality & Maestro compliance, Absence management and help needed.
Deputise for the Shipping Manager as and when required.
Any other duties on an ad hoc basis
**Requirements**
Experience with imports recovery and domestic transfers.
Experience with serving as a liaise with customs brokers to pre alert imports and follow up on clearance status.
Air freight/Freight forwarding experience.
Responsible for scanning, packaging, labelling In-bound shipments before tendering for final destination, either domestic or international shipping.
Ensure that all route legs are complete with all needed operational details and costs estimates entered in Maestro.
Good customer orientation.
Ability to Guide and delegate.
Great organization skills.
Ability to set goals for improvement and development.
Good knowledge of IATA regulations, including Transportation of Dangerous Goods (if applicable).
Requires specific skills and knowledge in the use and application of proprietary software, Internet and MS Office applications.
Good problem-solving skills are required in identifying and alerting others to operational problems.
Excellent communication skills. Both written and verbal are required to convey and clarify routine information.
Ability to work independently or as part of a team.
Good organization and time management skills.
High cooperativeness.
Attention to detail.
**Employee Type:**
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrowu2014people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
**Job Description:**
**Job Purpose:**
The role of the Shipping Supervisor is to provide oversight, daily management & maintaining Quality & Safety compliance of the Shipping Team through delegation of tasks, effective training & strong people management. The Shipping Supervisor is the first point of contact for the Shipping Associates when addressing escalations from Associates ensuring shipments meet Client expectations.
**Main Duties and Responsibilities**
Day to day management of all activities which fall under the remit of Import & Export including but not limited to: Imports, Exports, Amendments, T1s, Airport Driver Management, etc.
Monitor direct reports performance ensuring they are meeting the standards expected of them and support is given where required.
Foster a culture of open, effective & mature communication within the Shipping Team, with Internal Customers such as Customer Services, warehouse & Transport & Suppliers.
People Management of direct reports which includes absence management, hiring of new staff, managing timecards, behaviour within the workplace & personal development of reports
Confirm that the shipment is OK to Send to final destination and obtain MAWB consignment instructions.
Achieve & maintain Maestro compliance through ensuring route legs, tender to airline, SDDs, retrieval from airlines, route legs and notes are completed on time in full.
Continually review shipments to identify the most efficient routes to meet Client expectations whilst managing Marken costs to positively impact Markenu2019s EBITA
Obtain a booking with the airline and consign the MAWB as instructed.
Support Business Development & Customer Services to obtain routes, rates & transport options for future tenders and heavy weight shipments as and when required.
Send the Pre-Alert through Maestro before sending shipments.
Maintain department compliance through timely execution of Quality investigations, CAPAs, Audit Findings and ensuring direct reports have zero overdue ZenQMS training/ items.
Actively promote a strong induction for new starters by ensuring their ZenQMS, Kronos, ADP & IT equipment is all setup prior to starting. Maestro access is gained within 5 days of joining Marken and take an active role in ensuring they receive full training, guidance and continued coaching to meet the requirements of department.
Continued personal development of existing & new employees through cross training of employees within the department and other areas such as but not limited to Dangerous Goods, Brokerage, Health & Safety, Microsoft packages, job shadowing etc.
Conduct one 2 ones with direct reports at a minimum of once very 2 months, one 2 ones to be documented between Supervisors & Associates and used to discuss, problem solve and drive improved communication on topics such as: Personal Development, Behaviour, Quality & Maestro compliance, Absence management and help needed.
Deputise for the Shipping Manager as and when required.
Any other duties on an ad hoc basis
**Requirements**
Experience with imports recovery and domestic transfers.
Experience with serving as a liaise with customs brokers to pre alert imports and follow up on clearance status.
Air freight/Freight forwarding experience.
Responsible for scanning, packaging, labelling In-bound shipments before tendering for final destination, either domestic or international shipping.
Ensure that all route legs are complete with all needed operational details and costs estimates entered in Maestro.
Good customer orientation.
Ability to Guide and delegate.
Great organization skills.
Ability to set goals for improvement and development.
Good knowledge of IATA regulations, including Transportation of Dangerous Goods (if applicable).
Requires specific skills and knowledge in the use and application of proprietary software, Internet and MS Office applications.
Good problem-solving skills are required in identifying and alerting others to operational problems.
Excellent communication skills. Both written and verbal are required to convey and clarify routine information.
Ability to work independently or as part of a team.
Good organization and time management skills.
High cooperativeness.
Attention to detail.
**Employee Type:**
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
This advertiser has chosen not to accept applicants from your region.
0
Shipping Supervisor
Feltham, London
UPS
Posted 20 days ago
Job Viewed
Job Description
**Before you apply to a job, select your language preference from the options available at the top right of this page.**
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrowu2014people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
**Job Description:**
**Job Purpose:**
The role of the Shipping Supervisor is to provide oversight, daily management & maintaining Quality & Safety compliance of the Shipping Team through delegation of tasks, effective training & strong people management. The Shipping Supervisor is the first point of contact for the Shipping Associates when addressing escalations from Associates ensuring shipments meet Client expectations.
**Main Duties and Responsibilities**
Day to day management of all activities which fall under the remit of Import & Export including but not limited to: Imports, Exports, Amendments, T1s, Airport Driver Management, etc.
Monitor direct reports performance ensuring they are meeting the standards expected of them and support is given where required.
Foster a culture of open, effective & mature communication within the Shipping Team, with Internal Customers such as Customer Services, warehouse & Transport & Suppliers.
People Management of direct reports which includes absence management, hiring of new staff, managing timecards, behaviour within the workplace & personal development of reports
Confirm that the shipment is OK to Send to final destination and obtain MAWB consignment instructions.
Achieve & maintain Maestro compliance through ensuring route legs, tender to airline, SDDs, retrieval from airlines, route legs and notes are completed on time in full.
Continually review shipments to identify the most efficient routes to meet Client expectations whilst managing Marken costs to positively impact Markenu2019s EBITA
Obtain a booking with the airline and consign the MAWB as instructed.
Support Business Development & Customer Services to obtain routes, rates & transport options for future tenders and heavy weight shipments as and when required.
Send the Pre-Alert through Maestro before sending shipments.
Maintain department compliance through timely execution of Quality investigations, CAPAs, Audit Findings and ensuring direct reports have zero overdue ZenQMS training/ items.
Actively promote a strong induction for new starters by ensuring their ZenQMS, Kronos, ADP & IT equipment is all setup prior to starting. Maestro access is gained within 5 days of joining Marken and take an active role in ensuring they receive full training, guidance and continued coaching to meet the requirements of department.
Continued personal development of existing & new employees through cross training of employees within the department and other areas such as but not limited to Dangerous Goods, Brokerage, Health & Safety, Microsoft packages, job shadowing etc.
Conduct one 2 ones with direct reports at a minimum of once very 2 months, one 2 ones to be documented between Supervisors & Associates and used to discuss, problem solve and drive improved communication on topics such as: Personal Development, Behaviour, Quality & Maestro compliance, Absence management and help needed.
Deputise for the Shipping Manager as and when required.
Any other duties on an ad hoc basis
**Requirements**
Experience with imports recovery and domestic transfers.
Experience with serving as a liaise with customs brokers to pre alert imports and follow up on clearance status.
Air freight/Freight forwarding experience.
Responsible for scanning, packaging, labelling In-bound shipments before tendering for final destination, either domestic or international shipping.
Ensure that all route legs are complete with all needed operational details and costs estimates entered in Maestro.
Good customer orientation.
Ability to Guide and delegate.
Great organization skills.
Ability to set goals for improvement and development.
Good knowledge of IATA regulations, including Transportation of Dangerous Goods (if applicable).
Requires specific skills and knowledge in the use and application of proprietary software, Internet and MS Office applications.
Good problem-solving skills are required in identifying and alerting others to operational problems.
Excellent communication skills. Both written and verbal are required to convey and clarify routine information.
Ability to work independently or as part of a team.
Good organization and time management skills.
High cooperativeness.
Attention to detail.
**Employee Type:**
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrowu2014people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
**Job Description:**
**Job Purpose:**
The role of the Shipping Supervisor is to provide oversight, daily management & maintaining Quality & Safety compliance of the Shipping Team through delegation of tasks, effective training & strong people management. The Shipping Supervisor is the first point of contact for the Shipping Associates when addressing escalations from Associates ensuring shipments meet Client expectations.
**Main Duties and Responsibilities**
Day to day management of all activities which fall under the remit of Import & Export including but not limited to: Imports, Exports, Amendments, T1s, Airport Driver Management, etc.
Monitor direct reports performance ensuring they are meeting the standards expected of them and support is given where required.
Foster a culture of open, effective & mature communication within the Shipping Team, with Internal Customers such as Customer Services, warehouse & Transport & Suppliers.
People Management of direct reports which includes absence management, hiring of new staff, managing timecards, behaviour within the workplace & personal development of reports
Confirm that the shipment is OK to Send to final destination and obtain MAWB consignment instructions.
Achieve & maintain Maestro compliance through ensuring route legs, tender to airline, SDDs, retrieval from airlines, route legs and notes are completed on time in full.
Continually review shipments to identify the most efficient routes to meet Client expectations whilst managing Marken costs to positively impact Markenu2019s EBITA
Obtain a booking with the airline and consign the MAWB as instructed.
Support Business Development & Customer Services to obtain routes, rates & transport options for future tenders and heavy weight shipments as and when required.
Send the Pre-Alert through Maestro before sending shipments.
Maintain department compliance through timely execution of Quality investigations, CAPAs, Audit Findings and ensuring direct reports have zero overdue ZenQMS training/ items.
Actively promote a strong induction for new starters by ensuring their ZenQMS, Kronos, ADP & IT equipment is all setup prior to starting. Maestro access is gained within 5 days of joining Marken and take an active role in ensuring they receive full training, guidance and continued coaching to meet the requirements of department.
Continued personal development of existing & new employees through cross training of employees within the department and other areas such as but not limited to Dangerous Goods, Brokerage, Health & Safety, Microsoft packages, job shadowing etc.
Conduct one 2 ones with direct reports at a minimum of once very 2 months, one 2 ones to be documented between Supervisors & Associates and used to discuss, problem solve and drive improved communication on topics such as: Personal Development, Behaviour, Quality & Maestro compliance, Absence management and help needed.
Deputise for the Shipping Manager as and when required.
Any other duties on an ad hoc basis
**Requirements**
Experience with imports recovery and domestic transfers.
Experience with serving as a liaise with customs brokers to pre alert imports and follow up on clearance status.
Air freight/Freight forwarding experience.
Responsible for scanning, packaging, labelling In-bound shipments before tendering for final destination, either domestic or international shipping.
Ensure that all route legs are complete with all needed operational details and costs estimates entered in Maestro.
Good customer orientation.
Ability to Guide and delegate.
Great organization skills.
Ability to set goals for improvement and development.
Good knowledge of IATA regulations, including Transportation of Dangerous Goods (if applicable).
Requires specific skills and knowledge in the use and application of proprietary software, Internet and MS Office applications.
Good problem-solving skills are required in identifying and alerting others to operational problems.
Excellent communication skills. Both written and verbal are required to convey and clarify routine information.
Ability to work independently or as part of a team.
Good organization and time management skills.
High cooperativeness.
Attention to detail.
**Employee Type:**
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
This advertiser has chosen not to accept applicants from your region.
1
Business Development Manager - Amazon Shipping, Amazon Shipping
London, London
Amazon
Posted 25 days ago
Job Viewed
Job Description
Description
Amazon is innovating in the Operations and Logistics space and looking for a driven, entrepreneurial, and analytical Business Development Manager to join Amazon Shipping UK. Amazon Shipping has exciting plans to accelerate growth across 2024 and beyond, and we are looking for talented individuals to join us on this journey.
The successful Business Development Manager will be comfortable navigating ambiguity and operating in a start-up environment. We expect the person in this position to be a self-starter, create a sales strategy using a combination of self-prospected and marketing qualified leads, and be comfortable defining their own structure and ways of working. This role is key to ensuring as a business we can execute upon our ambitious product adoption goals; helping us to break through to new industries and develop across sales markets. This includes acquisition of new customers and partners who we aspire to have a long-term partnership with. You will also have the unique opportunity to onboard and manage the customers you acquire, enabling you to develop your technical and project management knowledge.
You will have experience leveraging and coordinating cross functional teams such as Marketing, Operations, Procurement, Finance, and IT and have a proven track record of meeting and exceeding program goals and targets.
Key job responsibilities
- Identify, prospect and secure new business opportunities for Amazon Shipping
- Drive revenue, adoption, and market segment share for our product
- Prospecting, lead generation and pipeline management (a combination of self-prospecting and converting marketing qualified leads)
- Client Engagement and Relationship Building
- Negotiation and Closing
- Customer Launch, Onboarding and Account Management
- Ongoing evaluation and improvement: Analyze processes and evaluate opportunities for solutions to improve end user experiences, reduce costs, and accelerate organization performance.
A day in the life
In this role, your day involves identifying and securing new business opportunities for Amazon Shipping. You'll utilize various sale and marketing channels for lead generation, proactively source new leads, and build a robust pipeline. You'll need to stay close to the pulse on market trends within Logistics, Supply Chain, and Shipping. Securing new business will require you to engage with clients, earn their trust, and tailor business plans to their needs. You'll be comfortable leading negotiations, and managing contract creation as well as ensuring a seamless onboarding experience for customers. Once a customer has onboarded you will be responsible for driving spend adoption and optimization of the Amazon Shipping product. Constantly evaluate and improve processes, seeking opportunities for business expansion and addressing challenges proactively.
Basic Qualifications
- Experience with sales CRM tools such as Salesforce or similar software
- Experience in business development, partner development, sales or alliances management
Preferred Qualifications
- Bachelor's degree or equivalent
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Amazon is innovating in the Operations and Logistics space and looking for a driven, entrepreneurial, and analytical Business Development Manager to join Amazon Shipping UK. Amazon Shipping has exciting plans to accelerate growth across 2024 and beyond, and we are looking for talented individuals to join us on this journey.
The successful Business Development Manager will be comfortable navigating ambiguity and operating in a start-up environment. We expect the person in this position to be a self-starter, create a sales strategy using a combination of self-prospected and marketing qualified leads, and be comfortable defining their own structure and ways of working. This role is key to ensuring as a business we can execute upon our ambitious product adoption goals; helping us to break through to new industries and develop across sales markets. This includes acquisition of new customers and partners who we aspire to have a long-term partnership with. You will also have the unique opportunity to onboard and manage the customers you acquire, enabling you to develop your technical and project management knowledge.
You will have experience leveraging and coordinating cross functional teams such as Marketing, Operations, Procurement, Finance, and IT and have a proven track record of meeting and exceeding program goals and targets.
Key job responsibilities
- Identify, prospect and secure new business opportunities for Amazon Shipping
- Drive revenue, adoption, and market segment share for our product
- Prospecting, lead generation and pipeline management (a combination of self-prospecting and converting marketing qualified leads)
- Client Engagement and Relationship Building
- Negotiation and Closing
- Customer Launch, Onboarding and Account Management
- Ongoing evaluation and improvement: Analyze processes and evaluate opportunities for solutions to improve end user experiences, reduce costs, and accelerate organization performance.
A day in the life
In this role, your day involves identifying and securing new business opportunities for Amazon Shipping. You'll utilize various sale and marketing channels for lead generation, proactively source new leads, and build a robust pipeline. You'll need to stay close to the pulse on market trends within Logistics, Supply Chain, and Shipping. Securing new business will require you to engage with clients, earn their trust, and tailor business plans to their needs. You'll be comfortable leading negotiations, and managing contract creation as well as ensuring a seamless onboarding experience for customers. Once a customer has onboarded you will be responsible for driving spend adoption and optimization of the Amazon Shipping product. Constantly evaluate and improve processes, seeking opportunities for business expansion and addressing challenges proactively.
Basic Qualifications
- Experience with sales CRM tools such as Salesforce or similar software
- Experience in business development, partner development, sales or alliances management
Preferred Qualifications
- Bachelor's degree or equivalent
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
This advertiser has chosen not to accept applicants from your region.
2
Shipping Supervisor Nights
Feltham, London
UPS
Posted today
Job Viewed
Job Description
**Before you apply to a job, select your language preference from the options available at the top right of this page.**
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrowu2014people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
**Job Description:**
Marken, UPS Healthcare Precision Logistics (formerly Marken, MNX & Polar Speed), the clinical and advanced therapy subsidiary of UPS Healthcare, unites expertise across healthcare and complex secure logistics to drive the success of our clients through innovation.
**Job Purpose:**
The role of the Shipping Supervisor is to provide oversight, daily management & maintaining Quality & Safety compliance of the Shipping Team through delegation of tasks, effective training & strong people management. The Shipping Supervisor is the first point of contact for the Shipping Associates when addressing escalations from Associates ensuring shipments meet Client expectations.
**Main Duties and Responsibilities**
Day to day management of all activities which fall under the remit of Import & Export including but not limited to: Imports, Exports, Amendments, T1s, Airport Driver Management, etc.
Monitor direct reports performance ensuring they are meeting the standards expected of them and support is given where required.
Foster a culture of open, effective & mature communication within the Shipping Team, with Internal Customers such as Customer Services, warehouse & Transport & Suppliers.
People Management of direct reports which includes absence management, hiring of new staff, managing timecards, behaviour within the workplace & personal development of reports
Confirm that the shipment is OK to Send to final destination and obtain MAWB consignment instructions.
Achieve & maintain Maestro compliance through ensuring route legs, tender to airline, SDDs, retrieval from airlines, route legs and notes are completed on time in full.
Continually review shipments to identify the most efficient routes to meet Client expectations whilst managing Marken costs to positively impact Markenu2019s EBITA
Obtain a booking with the airline and consign the MAWB as instructed.
Support Business Development & Customer Services to obtain routes, rates & transport options for future tenders and heavy weight shipments as and when required.
Send the Pre-Alert through Maestro before sending shipments.
Maintain department compliance through timely execution of Quality investigations, CAPAs, Audit Findings and ensuring direct reports have zero overdue ZenQMS training/ items.
Actively promote a strong induction for new starters by ensuring their ZenQMS, Kronos, ADP & IT equipment is all setup prior to starting. Maestro access is gained within 5 days of joining Marken and take an active role in ensuring they receive full training, guidance and continued coaching to meet the requirements of department.
Continued personal development of existing & new employees through cross training of employees within the department and other areas such as but not limited to Dangerous Goods, Brokerage, Health & Safety, Microsoft packages, job shadowing etc.
Conduct one 2 ones with direct reports at a minimum of once very 2 months, one 2 ones to be documented between Supervisors & Associates and used to discuss, problem solve and drive improved communication on topics such as: Personal Development, Behaviour, Quality & Maestro compliance, Absence management and help needed.
Deputise for the Shipping Manager as and when required.
Any other duties on an ad hoc basis
**Requirements**
Experience with imports recovery and domestic transfers.
Experience with serving as a liaise with customs brokers to pre alert imports and follow up on clearance status.
Air freight/Freight forwarding experience.
Responsible for scanning, packaging, labelling In-bound shipments before tendering for final destination, either domestic or international shipping.
Ensure that all route legs are complete with all needed operational details and costs estimates entered in Maestro.
Good customer orientation.
Ability to Guide and delegate.
Great organization skills.
Ability to set goals for improvement and development.
Good knowledge of IATA regulations, including Transportation of Dangerous Goods (if applicable).
Requires specific skills and knowledge in the use and application of proprietary software, Internet and MS Office applications.
Good problem-solving skills are required in identifying and alerting others to operational problems.
Excellent communication skills. Both written and verbal are required to convey and clarify routine information.
Ability to work independently or as part of a team.
Good organization and time management skills.
High cooperativeness.
Attention to detail.
**Employee Type:**
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrowu2014people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
**Job Description:**
Marken, UPS Healthcare Precision Logistics (formerly Marken, MNX & Polar Speed), the clinical and advanced therapy subsidiary of UPS Healthcare, unites expertise across healthcare and complex secure logistics to drive the success of our clients through innovation.
**Job Purpose:**
The role of the Shipping Supervisor is to provide oversight, daily management & maintaining Quality & Safety compliance of the Shipping Team through delegation of tasks, effective training & strong people management. The Shipping Supervisor is the first point of contact for the Shipping Associates when addressing escalations from Associates ensuring shipments meet Client expectations.
**Main Duties and Responsibilities**
Day to day management of all activities which fall under the remit of Import & Export including but not limited to: Imports, Exports, Amendments, T1s, Airport Driver Management, etc.
Monitor direct reports performance ensuring they are meeting the standards expected of them and support is given where required.
Foster a culture of open, effective & mature communication within the Shipping Team, with Internal Customers such as Customer Services, warehouse & Transport & Suppliers.
People Management of direct reports which includes absence management, hiring of new staff, managing timecards, behaviour within the workplace & personal development of reports
Confirm that the shipment is OK to Send to final destination and obtain MAWB consignment instructions.
Achieve & maintain Maestro compliance through ensuring route legs, tender to airline, SDDs, retrieval from airlines, route legs and notes are completed on time in full.
Continually review shipments to identify the most efficient routes to meet Client expectations whilst managing Marken costs to positively impact Markenu2019s EBITA
Obtain a booking with the airline and consign the MAWB as instructed.
Support Business Development & Customer Services to obtain routes, rates & transport options for future tenders and heavy weight shipments as and when required.
Send the Pre-Alert through Maestro before sending shipments.
Maintain department compliance through timely execution of Quality investigations, CAPAs, Audit Findings and ensuring direct reports have zero overdue ZenQMS training/ items.
Actively promote a strong induction for new starters by ensuring their ZenQMS, Kronos, ADP & IT equipment is all setup prior to starting. Maestro access is gained within 5 days of joining Marken and take an active role in ensuring they receive full training, guidance and continued coaching to meet the requirements of department.
Continued personal development of existing & new employees through cross training of employees within the department and other areas such as but not limited to Dangerous Goods, Brokerage, Health & Safety, Microsoft packages, job shadowing etc.
Conduct one 2 ones with direct reports at a minimum of once very 2 months, one 2 ones to be documented between Supervisors & Associates and used to discuss, problem solve and drive improved communication on topics such as: Personal Development, Behaviour, Quality & Maestro compliance, Absence management and help needed.
Deputise for the Shipping Manager as and when required.
Any other duties on an ad hoc basis
**Requirements**
Experience with imports recovery and domestic transfers.
Experience with serving as a liaise with customs brokers to pre alert imports and follow up on clearance status.
Air freight/Freight forwarding experience.
Responsible for scanning, packaging, labelling In-bound shipments before tendering for final destination, either domestic or international shipping.
Ensure that all route legs are complete with all needed operational details and costs estimates entered in Maestro.
Good customer orientation.
Ability to Guide and delegate.
Great organization skills.
Ability to set goals for improvement and development.
Good knowledge of IATA regulations, including Transportation of Dangerous Goods (if applicable).
Requires specific skills and knowledge in the use and application of proprietary software, Internet and MS Office applications.
Good problem-solving skills are required in identifying and alerting others to operational problems.
Excellent communication skills. Both written and verbal are required to convey and clarify routine information.
Ability to work independently or as part of a team.
Good organization and time management skills.
High cooperativeness.
Attention to detail.
**Employee Type:**
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
This advertiser has chosen not to accept applicants from your region.
3
Shipping Supervisor Nights
Feltham, London
UPS
Posted 9 days ago
Job Viewed
Job Description
**Before you apply to a job, select your language preference from the options available at the top right of this page.**
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrowu2014people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
**Job Description:**
Shipping Supervisor Nights
Monday to Friday
2200 - 0630
**Job Purpose:**
The role of the Shipping Supervisor is to provide oversight, daily management & maintaining Quality & Safety compliance of the Shipping Team through delegation of tasks, effective training & strong people management. The Shipping Supervisor is the first point of contact for the Shipping Associates when addressing escalations from Associates ensuring shipments meet Client expectations.
**Main Duties and Responsibilities**
Day to day management of all activities which fall under the remit of Import & Export including but not limited to: Imports, Exports, Amendments, T1s, Airport Driver Management, etc.
Monitor direct reports performance ensuring they are meeting the standards expected of them and support is given where required.
Foster a culture of open, effective & mature communication within the Shipping Team, with Internal Customers such as Customer Services, warehouse & Transport & Suppliers.
People Management of direct reports which includes absence management, hiring of new staff, managing timecards, behaviour within the workplace & personal development of reports
Confirm that the shipment is OK to Send to final destination and obtain MAWB consignment instructions.
Achieve & maintain Maestro compliance through ensuring route legs, tender to airline, SDDs, retrieval from airlines, route legs and notes are completed on time in full.
Continually review shipments to identify the most efficient routes to meet Client expectations whilst managing Marken costs to positively impact Markenu2019s EBITA
Obtain a booking with the airline and consign the MAWB as instructed.
Support Business Development & Customer Services to obtain routes, rates & transport options for future tenders and heavy weight shipments as and when required.
Send the Pre-Alert through Maestro before sending shipments.
Maintain department compliance through timely execution of Quality investigations, CAPAs, Audit Findings and ensuring direct reports have zero overdue ZenQMS training/ items.
Actively promote a strong induction for new starters by ensuring their ZenQMS, Kronos, ADP & IT equipment is all setup prior to starting. Maestro access is gained within 5 days of joining Marken and take an active role in ensuring they receive full training, guidance and continued coaching to meet the requirements of department.
Continued personal development of existing & new employees through cross training of employees within the department and other areas such as but not limited to Dangerous Goods, Brokerage, Health & Safety, Microsoft packages, job shadowing etc.
Conduct one 2 ones with direct reports at a minimum of once very 2 months, one 2 ones to be documented between Supervisors & Associates and used to discuss, problem solve and drive improved communication on topics such as: Personal Development, Behaviour, Quality & Maestro compliance, Absence management and help needed.
Deputise for the Shipping Manager as and when required.
Any other duties on an ad hoc basis
**Requirements**
Experience with imports recovery and domestic transfers.
Experience with serving as a liaise with customs brokers to pre alert imports and follow up on clearance status.
Air freight/Freight forwarding experience.
Responsible for scanning, packaging, labelling In-bound shipments before tendering for final destination, either domestic or international shipping.
Ensure that all route legs are complete with all needed operational details and costs estimates entered in Maestro.
Good customer orientation.
Ability to Guide and delegate.
Great organization skills.
Ability to set goals for improvement and development.
Good knowledge of IATA regulations, including Transportation of Dangerous Goods (if applicable).
Requires specific skills and knowledge in the use and application of proprietary software, Internet and MS Office applications.
Good problem-solving skills are required in identifying and alerting others to operational problems.
Excellent communication skills. Both written and verbal are required to convey and clarify routine information.
Ability to work independently or as part of a team.
Good organization and time management skills.
High cooperativeness.
Attention to detail.
**Employee Type:**
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrowu2014people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
**Job Description:**
Shipping Supervisor Nights
Monday to Friday
2200 - 0630
**Job Purpose:**
The role of the Shipping Supervisor is to provide oversight, daily management & maintaining Quality & Safety compliance of the Shipping Team through delegation of tasks, effective training & strong people management. The Shipping Supervisor is the first point of contact for the Shipping Associates when addressing escalations from Associates ensuring shipments meet Client expectations.
**Main Duties and Responsibilities**
Day to day management of all activities which fall under the remit of Import & Export including but not limited to: Imports, Exports, Amendments, T1s, Airport Driver Management, etc.
Monitor direct reports performance ensuring they are meeting the standards expected of them and support is given where required.
Foster a culture of open, effective & mature communication within the Shipping Team, with Internal Customers such as Customer Services, warehouse & Transport & Suppliers.
People Management of direct reports which includes absence management, hiring of new staff, managing timecards, behaviour within the workplace & personal development of reports
Confirm that the shipment is OK to Send to final destination and obtain MAWB consignment instructions.
Achieve & maintain Maestro compliance through ensuring route legs, tender to airline, SDDs, retrieval from airlines, route legs and notes are completed on time in full.
Continually review shipments to identify the most efficient routes to meet Client expectations whilst managing Marken costs to positively impact Markenu2019s EBITA
Obtain a booking with the airline and consign the MAWB as instructed.
Support Business Development & Customer Services to obtain routes, rates & transport options for future tenders and heavy weight shipments as and when required.
Send the Pre-Alert through Maestro before sending shipments.
Maintain department compliance through timely execution of Quality investigations, CAPAs, Audit Findings and ensuring direct reports have zero overdue ZenQMS training/ items.
Actively promote a strong induction for new starters by ensuring their ZenQMS, Kronos, ADP & IT equipment is all setup prior to starting. Maestro access is gained within 5 days of joining Marken and take an active role in ensuring they receive full training, guidance and continued coaching to meet the requirements of department.
Continued personal development of existing & new employees through cross training of employees within the department and other areas such as but not limited to Dangerous Goods, Brokerage, Health & Safety, Microsoft packages, job shadowing etc.
Conduct one 2 ones with direct reports at a minimum of once very 2 months, one 2 ones to be documented between Supervisors & Associates and used to discuss, problem solve and drive improved communication on topics such as: Personal Development, Behaviour, Quality & Maestro compliance, Absence management and help needed.
Deputise for the Shipping Manager as and when required.
Any other duties on an ad hoc basis
**Requirements**
Experience with imports recovery and domestic transfers.
Experience with serving as a liaise with customs brokers to pre alert imports and follow up on clearance status.
Air freight/Freight forwarding experience.
Responsible for scanning, packaging, labelling In-bound shipments before tendering for final destination, either domestic or international shipping.
Ensure that all route legs are complete with all needed operational details and costs estimates entered in Maestro.
Good customer orientation.
Ability to Guide and delegate.
Great organization skills.
Ability to set goals for improvement and development.
Good knowledge of IATA regulations, including Transportation of Dangerous Goods (if applicable).
Requires specific skills and knowledge in the use and application of proprietary software, Internet and MS Office applications.
Good problem-solving skills are required in identifying and alerting others to operational problems.
Excellent communication skills. Both written and verbal are required to convey and clarify routine information.
Ability to work independently or as part of a team.
Good organization and time management skills.
High cooperativeness.
Attention to detail.
**Employee Type:**
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
This advertiser has chosen not to accept applicants from your region.
4
Shipping Finance Lawyer
Greater London, London
IDEX Consulting Ltd
Posted 1 day ago
Job Viewed
Job Description
Shipping Finance Associate | 2–6 PQE | Leading International Law Firm – London
An exceptional opportunity has arisen for a talented Shipping Finance Associate (2–6 PQE) to join the London office of a global powerhouse.
This firm is recognised for its top-tier finance practice and offers unparalleled exposure to cross-border transactions involving some of the world’s most prominent shipping groups, banks, and lessors.
You will work closely with industry-leading partners on:
- Bilateral and syndicated loan facilities
- Export credit-backed financings
- Sale and leaseback structures
- Complex restructuring and refinancing of vessel portfolios
- Maritime asset finance across all vessel classes
What’s on offer:
- Market-leading remuneration
- Genuine career progression in a growing team
- Access to high-value, international mandates
- Collegiate and entrepreneurial team culture
- Clear path to seniority and increased client responsibility
This is a standout role for a UK-qualified associate seeking high-quality work, outstanding mentorship, and a long-term career in the maritime finance sector.
If you would like to be considered please send your CV to
#LegalJobs #ShippingFinance #AssetFinance #AssociateRoles #MaritimeLaw #LondonLawJobs #LawyerOpportunities #FinanceLaw #PrivatePractice
This advertiser has chosen not to accept applicants from your region.
5
Shipping Supervisor Nights
Feltham, London
UPS
Posted 4 days ago
Job Viewed
Job Description
**Before you apply to a job, select your language preference from the options available at the top right of this page.**
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
**Job Description:**
Marken, UPS Healthcare Precision Logistics (formerly Marken, MNX & Polar Speed), the clinical and advanced therapy subsidiary of UPS Healthcare, unites expertise across healthcare and complex secure logistics to drive the success of our clients through innovation.
**Job Purpose:**
The role of the Shipping Supervisor is to provide oversight, daily management & maintaining Quality & Safety compliance of the Shipping Team through delegation of tasks, effective training & strong people management. The Shipping Supervisor is the first point of contact for the Shipping Associates when addressing escalations from Associates ensuring shipments meet Client expectations.
**Main Duties and Responsibilities**
+ Day to day management of all activities which fall under the remit of Import & Export including but not limited to: Imports, Exports, Amendments, T1s, Airport Driver Management, etc.
+ Monitor direct reports performance ensuring they are meeting the standards expected of them and support is given where required.
+ Foster a culture of open, effective & mature communication within the Shipping Team, with Internal Customers such as Customer Services, warehouse & Transport & Suppliers.
+ People Management of direct reports which includes absence management, hiring of new staff, managing timecards, behaviour within the workplace & personal development of reports
+ Confirm that the shipment is OK to Send to final destination and obtain MAWB consignment instructions.
+ Achieve & maintain Maestro compliance through ensuring route legs, tender to airline, SDDs, retrieval from airlines, route legs and notes are completed on time in full.
+ Continually review shipments to identify the most efficient routes to meet Client expectations whilst managing Marken costs to positively impact Marken's EBITA
+ Obtain a booking with the airline and consign the MAWB as instructed.
+ Support Business Development & Customer Services to obtain routes, rates & transport options for future tenders and heavy weight shipments as and when required.
+ Send the Pre-Alert through Maestro before sending shipments.
+ Maintain department compliance through timely execution of Quality investigations, CAPAs, Audit Findings and ensuring direct reports have zero overdue ZenQMS training/ items.
+ Actively promote a strong induction for new starters by ensuring their ZenQMS, Kronos, ADP & IT equipment is all setup prior to starting. Maestro access is gained within 5 days of joining Marken and take an active role in ensuring they receive full training, guidance and continued coaching to meet the requirements of department.
+ Continued personal development of existing & new employees through cross training of employees within the department and other areas such as but not limited to Dangerous Goods, Brokerage, Health & Safety, Microsoft packages, job shadowing etc.
+ Conduct one 2 ones with direct reports at a minimum of once very 2 months, one 2 ones to be documented between Supervisors & Associates and used to discuss, problem solve and drive improved communication on topics such as: Personal Development, Behaviour, Quality & Maestro compliance, Absence management and help needed.
+ Deputise for the Shipping Manager as and when required.
+ Any other duties on an ad hoc basis
**Requirements**
+ Experience with imports recovery and domestic transfers.
+ Experience with serving as a liaise with customs brokers to pre alert imports and follow up on clearance status.
+ Air freight/Freight forwarding experience.
+ Responsible for scanning, packaging, labelling In-bound shipments before tendering for final destination, either domestic or international shipping.
+ Ensure that all route legs are complete with all needed operational details and costs estimates entered in Maestro.
+ Good customer orientation.
+ Ability to Guide and delegate.
+ Great organization skills.
+ Ability to set goals for improvement and development.
+ Good knowledge of IATA regulations, including Transportation of Dangerous Goods (if applicable).
+ Requires specific skills and knowledge in the use and application of proprietary software, Internet and MS Office applications.
+ Good problem-solving skills are required in identifying and alerting others to operational problems.
+ Excellent communication skills. Both written and verbal are required to convey and clarify routine information.
+ Ability to work independently or as part of a team.
+ Good organization and time management skills.
+ High cooperativeness.
+ Attention to detail.
**Employee Type:**
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
**Job Description:**
Marken, UPS Healthcare Precision Logistics (formerly Marken, MNX & Polar Speed), the clinical and advanced therapy subsidiary of UPS Healthcare, unites expertise across healthcare and complex secure logistics to drive the success of our clients through innovation.
**Job Purpose:**
The role of the Shipping Supervisor is to provide oversight, daily management & maintaining Quality & Safety compliance of the Shipping Team through delegation of tasks, effective training & strong people management. The Shipping Supervisor is the first point of contact for the Shipping Associates when addressing escalations from Associates ensuring shipments meet Client expectations.
**Main Duties and Responsibilities**
+ Day to day management of all activities which fall under the remit of Import & Export including but not limited to: Imports, Exports, Amendments, T1s, Airport Driver Management, etc.
+ Monitor direct reports performance ensuring they are meeting the standards expected of them and support is given where required.
+ Foster a culture of open, effective & mature communication within the Shipping Team, with Internal Customers such as Customer Services, warehouse & Transport & Suppliers.
+ People Management of direct reports which includes absence management, hiring of new staff, managing timecards, behaviour within the workplace & personal development of reports
+ Confirm that the shipment is OK to Send to final destination and obtain MAWB consignment instructions.
+ Achieve & maintain Maestro compliance through ensuring route legs, tender to airline, SDDs, retrieval from airlines, route legs and notes are completed on time in full.
+ Continually review shipments to identify the most efficient routes to meet Client expectations whilst managing Marken costs to positively impact Marken's EBITA
+ Obtain a booking with the airline and consign the MAWB as instructed.
+ Support Business Development & Customer Services to obtain routes, rates & transport options for future tenders and heavy weight shipments as and when required.
+ Send the Pre-Alert through Maestro before sending shipments.
+ Maintain department compliance through timely execution of Quality investigations, CAPAs, Audit Findings and ensuring direct reports have zero overdue ZenQMS training/ items.
+ Actively promote a strong induction for new starters by ensuring their ZenQMS, Kronos, ADP & IT equipment is all setup prior to starting. Maestro access is gained within 5 days of joining Marken and take an active role in ensuring they receive full training, guidance and continued coaching to meet the requirements of department.
+ Continued personal development of existing & new employees through cross training of employees within the department and other areas such as but not limited to Dangerous Goods, Brokerage, Health & Safety, Microsoft packages, job shadowing etc.
+ Conduct one 2 ones with direct reports at a minimum of once very 2 months, one 2 ones to be documented between Supervisors & Associates and used to discuss, problem solve and drive improved communication on topics such as: Personal Development, Behaviour, Quality & Maestro compliance, Absence management and help needed.
+ Deputise for the Shipping Manager as and when required.
+ Any other duties on an ad hoc basis
**Requirements**
+ Experience with imports recovery and domestic transfers.
+ Experience with serving as a liaise with customs brokers to pre alert imports and follow up on clearance status.
+ Air freight/Freight forwarding experience.
+ Responsible for scanning, packaging, labelling In-bound shipments before tendering for final destination, either domestic or international shipping.
+ Ensure that all route legs are complete with all needed operational details and costs estimates entered in Maestro.
+ Good customer orientation.
+ Ability to Guide and delegate.
+ Great organization skills.
+ Ability to set goals for improvement and development.
+ Good knowledge of IATA regulations, including Transportation of Dangerous Goods (if applicable).
+ Requires specific skills and knowledge in the use and application of proprietary software, Internet and MS Office applications.
+ Good problem-solving skills are required in identifying and alerting others to operational problems.
+ Excellent communication skills. Both written and verbal are required to convey and clarify routine information.
+ Ability to work independently or as part of a team.
+ Good organization and time management skills.
+ High cooperativeness.
+ Attention to detail.
**Employee Type:**
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
This advertiser has chosen not to accept applicants from your region.
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6
Customer Escalation Specialist, Amazon Shipping
London, London
Amazon
Posted 25 days ago
Job Viewed
Job Description
Description
Are you interested in creating the future of e-com shipping? Do you want to be a part of team building the next $1bn initiative? Our team is changing the way we interact with customers around the globe and building a new, emerging business in shipping to solve some of the biggest logistical opportunities facing not just Amazon, but the entire industry.
Amazon Shipping is looking for a highly driven problem solver, and customer obsessed Customer Support Escalation Specialist to support in resolving customer issues, as well as improving existing program processes. In this role, you have to be a self-starter, comfortable with ambiguity, with strong attention to detail, and an ability to work in a fast-paced and ever-changing environment.
The Customer Support Escalation Specialist is an EU role focusing on customer support in FRITES. You will be directly responsible for partnering with internal stakeholders; Operations, Marketing, Commercial and Shipper compliance to own and send external shipper communications for the small shipper cohort. These communications will be regarding; rate card amendments, forecasting, billing and payments, collection migrations and any compliance issues.
In this role you will also be responsible for managing the quality assurance of our customer service responses, submitting audits on the defective cases, and identifying improvement opportunities in existing SOPs (standardised operating procedures), with the objective of improving the customer experience. You will manage a customer support escalation queue, and look to partner with internal stakeholders to resolve shipper escalations, whilst working to KPIs that directly measure customer experience.
This role is based in London, United Kingdom.
Key job responsibilities
- Work as a customer support escalation subject matter expert (SME), managing shipper escalations and resolving them within service level agreements. As the candidate would be an SME, they would then use their expertise to identify CS improvement.
- Coordinate and own shipper (customer) outbound communications for the small non-account managed shipper cohort. These communications will be based off inputs generated from internal stakeholders from Operations, Marketing, Commercial and Shipper compliance.
- Proactively identifying process gaps in existing customer services SOPs, with the purpose of driving process improvement initiatives to improve the customer experience.
- Conducting weekly audits on customer support cases, to ensure quality assurance.
- Work cross-functionally in a highly complex area with multiple stakeholders, partnering with Marketing, Commercial, Customer Programs and Operations to drive change, and influence stakeholders.
- Be able to work with qualitative and quantitative data to dive deep into customer support performance, and use this data to build solutions for improvement.
- Partnering with commercial to manage the Premium Launch Experience mechanism for our enterprise shippers. This is a deep dive flash report on all of the shipper's inbound communications to ensure shipper satisfaction, and flag any issues
Basic Qualifications
- Proven ability to work with cross-functional teams to drive growth and process improvement for your business.
- Fluent in English and Italian. French and Spanish will be a plus
- Experience working in client facing roles, ideally in a sales or support function.
- Proven ability to work collaboratively with marketing/commercial teams to manage outbound email and phone communications with external customers. Ensuring it is in-line with organizational brand guidelines.
- Ability to work independently, and able to proactively prioritize tasks to ensure the scope is delivered, and on time.
- Strong attention to detail, proofreading, and problem-solving skills
Preferred Qualifications
- Previous experience in e-commerce or logistics
- Proficient use of MS Office Suite and project management tools such as Asana.
- Experience implementing scalable processes and driving automation or standardization
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Are you interested in creating the future of e-com shipping? Do you want to be a part of team building the next $1bn initiative? Our team is changing the way we interact with customers around the globe and building a new, emerging business in shipping to solve some of the biggest logistical opportunities facing not just Amazon, but the entire industry.
Amazon Shipping is looking for a highly driven problem solver, and customer obsessed Customer Support Escalation Specialist to support in resolving customer issues, as well as improving existing program processes. In this role, you have to be a self-starter, comfortable with ambiguity, with strong attention to detail, and an ability to work in a fast-paced and ever-changing environment.
The Customer Support Escalation Specialist is an EU role focusing on customer support in FRITES. You will be directly responsible for partnering with internal stakeholders; Operations, Marketing, Commercial and Shipper compliance to own and send external shipper communications for the small shipper cohort. These communications will be regarding; rate card amendments, forecasting, billing and payments, collection migrations and any compliance issues.
In this role you will also be responsible for managing the quality assurance of our customer service responses, submitting audits on the defective cases, and identifying improvement opportunities in existing SOPs (standardised operating procedures), with the objective of improving the customer experience. You will manage a customer support escalation queue, and look to partner with internal stakeholders to resolve shipper escalations, whilst working to KPIs that directly measure customer experience.
This role is based in London, United Kingdom.
Key job responsibilities
- Work as a customer support escalation subject matter expert (SME), managing shipper escalations and resolving them within service level agreements. As the candidate would be an SME, they would then use their expertise to identify CS improvement.
- Coordinate and own shipper (customer) outbound communications for the small non-account managed shipper cohort. These communications will be based off inputs generated from internal stakeholders from Operations, Marketing, Commercial and Shipper compliance.
- Proactively identifying process gaps in existing customer services SOPs, with the purpose of driving process improvement initiatives to improve the customer experience.
- Conducting weekly audits on customer support cases, to ensure quality assurance.
- Work cross-functionally in a highly complex area with multiple stakeholders, partnering with Marketing, Commercial, Customer Programs and Operations to drive change, and influence stakeholders.
- Be able to work with qualitative and quantitative data to dive deep into customer support performance, and use this data to build solutions for improvement.
- Partnering with commercial to manage the Premium Launch Experience mechanism for our enterprise shippers. This is a deep dive flash report on all of the shipper's inbound communications to ensure shipper satisfaction, and flag any issues
Basic Qualifications
- Proven ability to work with cross-functional teams to drive growth and process improvement for your business.
- Fluent in English and Italian. French and Spanish will be a plus
- Experience working in client facing roles, ideally in a sales or support function.
- Proven ability to work collaboratively with marketing/commercial teams to manage outbound email and phone communications with external customers. Ensuring it is in-line with organizational brand guidelines.
- Ability to work independently, and able to proactively prioritize tasks to ensure the scope is delivered, and on time.
- Strong attention to detail, proofreading, and problem-solving skills
Preferred Qualifications
- Previous experience in e-commerce or logistics
- Proficient use of MS Office Suite and project management tools such as Asana.
- Experience implementing scalable processes and driving automation or standardization
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
This advertiser has chosen not to accept applicants from your region.
7
Customer Escalation Specialist, Amazon Shipping
London, London
Amazon
Posted 25 days ago
Job Viewed
Job Description
Description
Are you interested in creating the future of e-com shipping? Do you want to be a part of team building the next $1bn initiative? Our team is changing the way we interact with customers around the globe and building a new, emerging business in shipping to solve some of the biggest logistical opportunities facing not just Amazon, but the entire industry.
Amazon Shipping is looking for a highly driven problem solver, and customer obsessed Customer Support Escalation Specialist to support in resolving customer issues, as well as improving existing program processes. In this role, you have to be a self-starter, comfortable with ambiguity, with strong attention to detail, and an ability to work in a fast-paced and ever-changing environment.
The Customer Support Escalation Specialist is an EU role focusing on customer support in FRITES. You will be directly responsible for partnering with internal stakeholders; Operations, Marketing, Commercial and Shipper compliance to own and send external shipper communications for the small shipper cohort. These communications will be regarding; rate card amendments, forecasting, billing and payments, collection migrations and any compliance issues.
In this role you will also be responsible for managing the quality assurance of our customer service responses, submitting audits on the defective cases, and identifying improvement opportunities in existing SOPs (standardised operating procedures), with the objective of improving the customer experience. You will manage a customer support escalation queue, and look to partner with internal stakeholders to resolve shipper escalations, whilst working to KPIs that directly measure customer experience.
This role is based in London, United Kingdom.
Key job responsibilities
- Work as a customer support escalation subject matter expert (SME), managing shipper escalations and resolving them within service level agreements. As the candidate would be an SME, they would then use their expertise to identify CS improvement.
- Coordinate and own shipper (customer) outbound communications for the small non-account managed shipper cohort. These communications will be based off inputs generated from internal stakeholders from Operations, Marketing, Commercial and Shipper compliance.
- Proactively identifying process gaps in existing customer services SOPs, with the purpose of driving process improvement initiatives to improve the customer experience.
- Conducting weekly audits on customer support cases, to ensure quality assurance.
- Work cross-functionally in a highly complex area with multiple stakeholders, partnering with Marketing, Commercial, Customer Programs and Operations to drive change, and influence stakeholders.
- Be able to work with qualitative and quantitative data to dive deep into customer support performance, and use this data to build solutions for improvement.
- Partnering with commercial to manage the Premium Launch Experience mechanism for our enterprise shippers. This is a deep dive flash report on all of the shipper's inbound communications to ensure shipper satisfaction, and flag any issues
Basic Qualifications
- Proven ability to work with cross-functional teams to drive growth and process improvement for your business.
- Fluent in English and Italian. French and Spanish will be a plus
- Experience working in client facing roles, ideally in a sales or support function.
- Proven ability to work collaboratively with marketing/commercial teams to manage outbound email and phone communications with external customers. Ensuring it is in-line with organizational brand guidelines.
- Ability to work independently, and able to proactively prioritize tasks to ensure the scope is delivered, and on time.
- Strong attention to detail, proofreading, and problem-solving skills
Preferred Qualifications
- Previous experience in e-commerce or logistics
- Proficient use of MS Office Suite and project management tools such as Asana.
- Experience implementing scalable processes and driving automation or standardization
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Are you interested in creating the future of e-com shipping? Do you want to be a part of team building the next $1bn initiative? Our team is changing the way we interact with customers around the globe and building a new, emerging business in shipping to solve some of the biggest logistical opportunities facing not just Amazon, but the entire industry.
Amazon Shipping is looking for a highly driven problem solver, and customer obsessed Customer Support Escalation Specialist to support in resolving customer issues, as well as improving existing program processes. In this role, you have to be a self-starter, comfortable with ambiguity, with strong attention to detail, and an ability to work in a fast-paced and ever-changing environment.
The Customer Support Escalation Specialist is an EU role focusing on customer support in FRITES. You will be directly responsible for partnering with internal stakeholders; Operations, Marketing, Commercial and Shipper compliance to own and send external shipper communications for the small shipper cohort. These communications will be regarding; rate card amendments, forecasting, billing and payments, collection migrations and any compliance issues.
In this role you will also be responsible for managing the quality assurance of our customer service responses, submitting audits on the defective cases, and identifying improvement opportunities in existing SOPs (standardised operating procedures), with the objective of improving the customer experience. You will manage a customer support escalation queue, and look to partner with internal stakeholders to resolve shipper escalations, whilst working to KPIs that directly measure customer experience.
This role is based in London, United Kingdom.
Key job responsibilities
- Work as a customer support escalation subject matter expert (SME), managing shipper escalations and resolving them within service level agreements. As the candidate would be an SME, they would then use their expertise to identify CS improvement.
- Coordinate and own shipper (customer) outbound communications for the small non-account managed shipper cohort. These communications will be based off inputs generated from internal stakeholders from Operations, Marketing, Commercial and Shipper compliance.
- Proactively identifying process gaps in existing customer services SOPs, with the purpose of driving process improvement initiatives to improve the customer experience.
- Conducting weekly audits on customer support cases, to ensure quality assurance.
- Work cross-functionally in a highly complex area with multiple stakeholders, partnering with Marketing, Commercial, Customer Programs and Operations to drive change, and influence stakeholders.
- Be able to work with qualitative and quantitative data to dive deep into customer support performance, and use this data to build solutions for improvement.
- Partnering with commercial to manage the Premium Launch Experience mechanism for our enterprise shippers. This is a deep dive flash report on all of the shipper's inbound communications to ensure shipper satisfaction, and flag any issues
Basic Qualifications
- Proven ability to work with cross-functional teams to drive growth and process improvement for your business.
- Fluent in English and Italian. French and Spanish will be a plus
- Experience working in client facing roles, ideally in a sales or support function.
- Proven ability to work collaboratively with marketing/commercial teams to manage outbound email and phone communications with external customers. Ensuring it is in-line with organizational brand guidelines.
- Ability to work independently, and able to proactively prioritize tasks to ensure the scope is delivered, and on time.
- Strong attention to detail, proofreading, and problem-solving skills
Preferred Qualifications
- Previous experience in e-commerce or logistics
- Proficient use of MS Office Suite and project management tools such as Asana.
- Experience implementing scalable processes and driving automation or standardization
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
This advertiser has chosen not to accept applicants from your region.
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Associate Business Developer, Amazon Shipping
London, London
Amazon
Posted 25 days ago
Job Viewed
Job Description
Description
Amazon is innovating in the Operations and Logistics space and looking for a driven, entrepreneurial, and analytical Sales Representative for UK Sales. We're looking for someone who will be excited by partnering in launching a new start-up and will engage in B2B sales generation working with businesses in the UK.
We are reinventing everything from go-to-market strategy to lead generation to account management, and looking for a Sales rep that can partner with Product Management and Tech as we scale this new solution from local to nationwide.
The successful Sales Representative will be comfortable navigating ambiguity and operating in a start-up environment. We expect the person in this position to create their sales strategy from the ground up, leveraging existing strategies as well as ideating on their own. Sales Representatives will be expected to use self-generational practices to source new business leads as well receiving marketing qualified leads. You will generate experience developing relationships cross-functionally; including across Operations, Procurement, Finance, and IT.
Responsibilities:
· Drive revenue, adoption, and shipper satisfaction for our product.
· Earn trust of customers and recommend product solutions that fit their business needs.
· Ability to source and close new business leads as well as marketing qualified leads.
· Measure performance, articulate root-cause analysis, and link to specific improvement areas
· Relay market needs and requirements back to internal Amazon teams including Product Management and Technical
· Track your progress and manage through obstacles to achieve your objectives
· Analyse the current purchasing processes and evaluate opportunities for solutions to improve end user experiences, reduce costs, and accelerate organization performance
· Drive and accelerate spend adoption through advising customers on best practices for using our product
· Liaise with technical integration teams on both customer and Amazon side to ensure integration of our product in customer's technology landscape
· Engage with operations and product partner teams to test bespoke solutions that meet customer needs, with a view to building long-term service capabilities
· Seek opportunities to expand business relationship across other Amazon entities to drive value for customer
· Assess program risks, anticipate challenges, and provide escalation management when necessary
· Meet or exceed targets for customer and/or feature spend adoption
· Identify prioritisation and trade-offs for meeting adoption and revenue targets
This role will be based in London with possible moderate travel (maximum 25%).
Basic Qualifications
- Bachelor's degree
- Experience in a professional field or military
- Experience in generating new opportunities with strong focus on pipeline tracking and deal execution through entire sales cycle
- Experience in exceeding quota and key performance metrics
- Experience with business development, partnership management, or sourcing new business
Preferred Qualifications
- Experience and record of success in an outbound account management or prospecting role in B2B environments, preferably in a solution/technology-related environment
- Experience using Salesforce.com at an advanced level including the development of dashboards and reports, programing experience
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Amazon is innovating in the Operations and Logistics space and looking for a driven, entrepreneurial, and analytical Sales Representative for UK Sales. We're looking for someone who will be excited by partnering in launching a new start-up and will engage in B2B sales generation working with businesses in the UK.
We are reinventing everything from go-to-market strategy to lead generation to account management, and looking for a Sales rep that can partner with Product Management and Tech as we scale this new solution from local to nationwide.
The successful Sales Representative will be comfortable navigating ambiguity and operating in a start-up environment. We expect the person in this position to create their sales strategy from the ground up, leveraging existing strategies as well as ideating on their own. Sales Representatives will be expected to use self-generational practices to source new business leads as well receiving marketing qualified leads. You will generate experience developing relationships cross-functionally; including across Operations, Procurement, Finance, and IT.
Responsibilities:
· Drive revenue, adoption, and shipper satisfaction for our product.
· Earn trust of customers and recommend product solutions that fit their business needs.
· Ability to source and close new business leads as well as marketing qualified leads.
· Measure performance, articulate root-cause analysis, and link to specific improvement areas
· Relay market needs and requirements back to internal Amazon teams including Product Management and Technical
· Track your progress and manage through obstacles to achieve your objectives
· Analyse the current purchasing processes and evaluate opportunities for solutions to improve end user experiences, reduce costs, and accelerate organization performance
· Drive and accelerate spend adoption through advising customers on best practices for using our product
· Liaise with technical integration teams on both customer and Amazon side to ensure integration of our product in customer's technology landscape
· Engage with operations and product partner teams to test bespoke solutions that meet customer needs, with a view to building long-term service capabilities
· Seek opportunities to expand business relationship across other Amazon entities to drive value for customer
· Assess program risks, anticipate challenges, and provide escalation management when necessary
· Meet or exceed targets for customer and/or feature spend adoption
· Identify prioritisation and trade-offs for meeting adoption and revenue targets
This role will be based in London with possible moderate travel (maximum 25%).
Basic Qualifications
- Bachelor's degree
- Experience in a professional field or military
- Experience in generating new opportunities with strong focus on pipeline tracking and deal execution through entire sales cycle
- Experience in exceeding quota and key performance metrics
- Experience with business development, partnership management, or sourcing new business
Preferred Qualifications
- Experience and record of success in an outbound account management or prospecting role in B2B environments, preferably in a solution/technology-related environment
- Experience using Salesforce.com at an advanced level including the development of dashboards and reports, programing experience
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
This advertiser has chosen not to accept applicants from your region.
9