43 Simplyhealth jobs in the United Kingdom

Our client, a visionary organisation dedicated to promoting health and wellbeing, is seeking an inspirational Director of Fitness & Wellness Programs to shape and lead their initiatives from a remote capacity. This is a groundbreaking opportunity to influence and develop holistic wellness strategies for a diverse clientele, leveraging digital platforms and remote engagement.

In this pivotal leadership role, you will be responsible for the strategic development, implementation, and oversight of all fitness and wellness programs. You will lead a distributed team of health and fitness professionals, driving innovation and ensuring the highest quality of service delivery. Your core responsibilities will include:

• Developing and executing a comprehensive fitness and wellness strategy that aligns with the organisation's mission and objectives.
• Designing, curating, and managing a wide range of fitness classes, personal training programs, and wellness workshops, adapted for virtual delivery.
• Leading, mentoring, and managing a remote team of certified fitness instructors, personal trainers, and wellness coaches.
• Establishing key performance indicators (KPIs) for program success and tracking member engagement, satisfaction, and health outcomes.
• Developing and managing program budgets, ensuring fiscal responsibility and maximizing resource utilization.
• Utilizing and optimizing digital platforms, mobile applications, and online community tools to deliver engaging wellness experiences and foster participant interaction.
• Collaborating with marketing and communications teams to promote programs and initiatives to target audiences.
• Staying abreast of the latest trends and research in fitness, nutrition, mental health, and preventative wellness, incorporating best practices into program design.
• Ensuring all programs adhere to relevant health, safety, and ethical guidelines.
• Fostering a positive and inclusive culture that encourages healthy lifestyle choices and personal growth.

The ideal candidate will hold a Master's degree in Exercise Science, Sports Management, Public Health, or a related field, with a minimum of 10 years of experience in fitness and wellness program development and management. Significant experience in leading remote teams and delivering successful digital wellness programs is essential. You must possess exceptional leadership, strategic planning, and communication skills, with a deep understanding of exercise physiology, nutrition, and behavioural change principles. Certifications from reputable industry organisations (e.g., ACE, NASM, NSCA) are highly desirable. A passion for health and wellbeing, coupled with a creative and innovative approach to program design, is key. If you are a dynamic leader ready to make a significant impact on global health and fitness from a remote setting, we invite you to apply.

Our client is seeking an inspirational and experienced Head of Fitness & Wellness Programs to lead their initiatives in Southampton, Hampshire, UK . This role offers a dynamic blend of on-site and remote work, providing the opportunity to shape and deliver engaging fitness and wellness offerings. The successful candidate will be passionate about promoting health and well-being, with a strong background in program design, management, and team leadership.

Responsibilities:

• Develop, implement, and oversee a comprehensive range of fitness and wellness programs for diverse participant groups.
• Design new fitness classes, workshops, and wellness challenges, ensuring they are innovative and aligned with industry best practices.
• Manage and mentor a team of fitness instructors, personal trainers, and wellness coaches.
• Create program schedules, manage resource allocation, and ensure high-quality service delivery.
• Monitor program effectiveness, gather participant feedback, and make data-driven improvements.
• Develop marketing materials and promotional strategies to drive program enrollment and engagement.
• Ensure all programs and facilities adhere to safety standards and relevant regulations.
• Manage budgets for fitness and wellness programs, tracking expenses and revenue.
• Stay abreast of the latest trends and research in fitness, health, and wellness.
• Contribute to the overall strategic direction of the organization's health and well-being initiatives.

Qualifications:

• Bachelor's degree in Kinesiology, Sports Science, Health Promotion, or a related field.
• Minimum of 5 years of experience in the fitness and wellness industry, with at least 2 years in a management or leadership role.
• Certification from a reputable fitness or wellness organization (e.g., REPs, NASM, ACE).
• Proven experience in designing and delivering successful fitness and wellness programs.
• Strong understanding of exercise physiology, nutrition, and behavioural change principles.
• Excellent leadership, team management, and communication skills.
• Experience with budget management and financial planning.
• Proficiency in relevant software for scheduling and participant management.
• Ability to work effectively both on-site and remotely.
• Passion for promoting a healthy lifestyle and fostering a positive community environment.

This hybrid role offers a competitive salary, benefits, and the chance to lead impactful health and wellness programs. If you are a dedicated leader with a vision for promoting well-being, we encourage you to apply.

Our client is looking for a visionary and experienced Head of Wellness Programs to lead the development and implementation of comprehensive wellness initiatives. This is a fully remote leadership role, offering the opportunity to shape employee well-being from your home office. You will be responsible for designing, launching, and managing a portfolio of programs aimed at promoting physical, mental, and emotional health among our client's workforce. This includes developing strategies for stress management, fitness, nutrition, and mindfulness, ensuring they are accessible and engaging for a diverse employee base. The ideal candidate will possess extensive experience in wellness program design and management, with a strong understanding of evidence-based practices and current trends in corporate wellness. You will conduct needs assessments, gather employee feedback, and utilize data to measure program effectiveness and drive continuous improvement. Key responsibilities include budgeting, vendor management, and collaborating with internal stakeholders, such as HR and leadership teams, to integrate wellness into the organizational culture. You will develop communication strategies to promote program participation and engagement. Exceptional leadership, strategic planning, and project management skills are essential. The ability to inspire and motivate others, coupled with strong analytical and problem-solving capabilities, will be critical for success. You must be an excellent communicator, capable of presenting complex information clearly and persuasively. This role requires a proactive and passionate individual dedicated to fostering a healthy and supportive work environment. This is a unique chance to make a lasting impact on employee well-being and organizational health, supporting initiatives relevant to employees working remotely or located near **Plymouth, Devon, UK**. If you are a dedicated wellness professional ready to lead and innovate in a remote setting, we encourage you to apply.

We are seeking an experienced and dynamic Head of Fitness & Wellness Programs to lead and develop our comprehensive wellness offerings. This pivotal role involves overseeing all aspects of fitness, health, and wellness initiatives, ensuring they meet the highest standards of quality and effectiveness. You will be responsible for designing, implementing, and managing a diverse range of programs that cater to a wide array of needs and interests, from group fitness classes and personal training to nutritional counseling and mental well-being workshops. Key responsibilities include leading a team of fitness instructors, personal trainers, and wellness coaches, fostering a positive and motivating environment. Developing strategic partnerships with external health and wellness providers will be crucial to expand our service portfolio. Budget management, resource allocation, and performance tracking of programs will also fall under your purview. The ideal candidate will possess a Bachelor's or Master's degree in Sports Science, Exercise Physiology, Kinesiology, or a related field, coupled with extensive experience in fitness management and program development. Recognized certifications from reputable fitness organizations are essential. Strong leadership, communication, and interpersonal skills are required to effectively manage a team and engage with diverse clientele. Proven experience in creating engaging and results-driven wellness programs is a must. You should have a deep understanding of fitness principles, health promotion strategies, and current trends in the wellness industry. This role offers a unique opportunity to shape the health and well-being of our members and contribute to a thriving community. Your passion for fitness and commitment to holistic wellness will be key to success. This hybrid role involves working from our Glasgow, Scotland, UK facilities for program delivery and team management, with flexibility for remote administrative tasks and strategic planning. We are committed to promoting a healthy lifestyle and providing exceptional wellness experiences.

Our client, a leading leisure and sports organisation, is seeking an innovative and passionate Head of Fitness & Wellness Programs to lead their operations in Derby, Derbyshire, UK . This pivotal role involves developing, implementing, and overseeing a comprehensive range of fitness and wellness initiatives designed to promote healthy lifestyles and enhance member experience. You will be responsible for creating engaging program schedules, managing fitness instructors and trainers, and ensuring the highest standards of service delivery. The Head of Fitness & Wellness will also play a key role in marketing and promoting programs, driving participation, and achieving revenue targets. This position requires a strategic thinker with a strong understanding of fitness trends, exercise science, and wellness best practices. You will collaborate with various stakeholders, including management, facility staff, and external partners, to ensure program success. The role involves a blend of on-site leadership and strategic planning, offering flexibility with a hybrid work arrangement. Exceptional leadership, communication, and organizational skills are essential. We are looking for a dynamic individual with a proven ability to inspire others and create a positive, motivating environment. A passion for health and fitness, combined with business acumen, will be key to succeeding in this role.

Responsibilities:

• Develop and implement innovative fitness and wellness programs.
• Manage and lead a team of fitness instructors and personal trainers.
• Create engaging class schedules and activity calendars.
• Oversee the quality and delivery of all fitness and wellness services.
• Develop marketing strategies to promote programs and drive membership.
• Monitor program performance and member satisfaction.
• Manage budgets and ensure financial targets are met.
• Stay current with industry trends and best practices in fitness and wellness.
• Ensure a safe and positive environment for all participants.
• Collaborate with other departments to enhance the overall member experience.

Qualifications:

• Bachelor's degree in Kinesiology, Sports Management, Health & Wellness, or a related field.
• Relevant certifications in fitness instruction and personal training (e.g., REPs Level 3/4).
• Minimum of 5 years of experience in fitness program management.
• Proven leadership and team management experience.
• Strong knowledge of exercise physiology, anatomy, and nutrition.
• Excellent communication, interpersonal, and presentation skills.
• Experience with marketing and budget management.
• Ability to develop and implement strategic plans.
• Passion for health, fitness, and motivating others.
• Experience in a hybrid work environment is beneficial.

Our client, a dynamic organization focused on employee well-being, is seeking an experienced and visionary Head of Wellness Programs to lead their remote initiatives. This senior role is crucial in designing, implementing, and overseeing comprehensive wellness strategies that foster a healthy, engaged, and productive workforce across the globe. You will be responsible for developing and managing a diverse portfolio of wellness programs, including mental health support, physical activity challenges, nutritional guidance, financial wellness resources, and stress management initiatives. This includes curating partnerships with external wellness providers, developing engaging content, and leveraging technology to deliver scalable and impactful programs. The Head of Wellness Programs will analyze program effectiveness through data and feedback, making data-driven adjustments to ensure maximum reach and impact. You will champion a culture of well-being, collaborating with HR, leadership, and internal communications to promote participation and awareness. Strong leadership, strategic thinking, and a passion for employee health are paramount. The ideal candidate will have a proven track record in designing and managing corporate wellness programs, excellent project management skills, and the ability to influence stakeholders at all levels. Experience in a remote-first or hybrid environment is highly advantageous. This is an exceptional opportunity for a dedicated professional to make a tangible difference in the lives of employees by creating a supportive and thriving organizational culture, all from the comfort of a remote work setting.

Responsibilities:

• Develop and execute a strategic vision for global employee wellness programs.
• Design, implement, and manage a comprehensive suite of wellness initiatives (mental, physical, financial, social).
• Source and manage relationships with external wellness vendors and service providers.
• Create engaging and accessible wellness content and resources.
• Utilize data analytics to measure program effectiveness and identify areas for improvement.
• Promote wellness initiatives and foster a culture of health and well-being.
• Collaborate with HR, leadership, and communications teams to integrate wellness into organizational culture.
• Manage the wellness budget and ensure ROI for programs.
• Stay informed about emerging trends and best practices in corporate wellness.
• Ensure all programs are inclusive and accessible to a diverse, remote workforce.

Qualifications:

• Master's degree in Public Health, Psychology, Human Resources, or a related field.
• Minimum of 8 years of experience in corporate wellness program management.
• Proven track record of designing and implementing successful, large-scale wellness initiatives.
• Strong understanding of mental health, physical fitness, nutrition, and financial wellness principles.
• Excellent project management, analytical, and strategic planning skills.
• Exceptional communication, presentation, and influencing abilities.
• Experience working with diverse, distributed, or remote teams.
• Certification in wellness or related field is a plus.

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.

Job Description

Your Career

As a Senior Director, Account Health Management, you will be a key leader within the Palo Alto Networks Global Customer Service (GCS) organization, responsible for leading the Account Health Team across EMEA. This high-impact role will focus on driving customer engagement and excellence for Palo Alto Networks' most strategic customers.

The Account Health Team comprises Service Delivery Leaders and Customer Success Managers. This team collectively acts as the Voice of the Customer, managing post-sale services engagements for these top-tier clients, leading services engagements to deliver value by driving adoption and consumption across the Palo Alto Networks’ Security platform.

Your role will involve managing and mentoring this team, focusing on employee morale, development initiatives, and effectively driving success metrics and KPIs for both the managers and their teams. You will ensure your team effectively supports customers in maximizing the security and value of their investments in Palo Alto Networks products. Ultimately, you will contribute to the broader GCS mission of ensuring all customers are reliably deployed, fully adopted, technically healthy, and achieving value from their Palo Alto Networks investments.

This position requires a strategic mindset and the ability to effectively communicate and influence at senior levels, both internally within the organization and externally with customers. This includes engaging closely with key customer stakeholders such as CISOs, CIOs, CTOs, and leaders from security, network, cloud, and security operations teams within the world’s largest and most well-known organizations. You will also need to build strong cross-functional interlocks and operating cadences with Sales, Product, and Technical Consulting teams in your Area.

Your Impact

Team Leadership & Development

• Manage and mentor a team of Service Delivery Leaders and Customer Success Managers
• Foster team cohesiveness, focusing on employee morale and development initiatives to promote internal retention
• Set team goals aligned with overall organizational objectives, and provide regular performance feedback to direct reports
• Build a growth mindset-oriented culture that promotes diversity, continuous improvement, a sense of urgency, and customer outcomes
• Inspire and attract top talent to your team
  
  

Account Health Management & Customer Outcomes

• Lead the Account Health Team to drive customer engagement and excellence for top-tier customers in the region
• Act as a single accountable post-sales leader for customer outcomes, partner execution, and day-to-day post-sales execution and operations in your geography
• Accountable for executive engagement, account health, and risk mitigation
• Oversee customer planning, deployment, account-level reviews, and escalations
• Maintain executive relationships and act as an escalation point to ensure stakeholder alignment and provide proactive, prescriptive advice for outstanding Customer Success
• Handle all escalations, executive engagement, and at-risk account interventions
• Drive success metrics and Key Performance Indicators (KPIs) to effectively manage Customer Account Health Managers and their teams
• Track and report on customer success metrics, including net promoter score, customer satisfaction, service level agreements, and value realization
  
  

Cross-Functional Collaboration & Business Leadership

• Lead the communication channel into the business, manage business change, and drive process improvements
• Partner with Sales teams to develop success plans, assess customer health, identify expansion opportunities, and ensure renewals
• Engage with Professional Services for implementations and extended expertise deployments
• Partner with Sales and Product field leaders to drive adoption and retention
• Engage and coordinate customer delivery across Palo Alto Networks teams, including Product Management, Engineering, and Support
• Build strong cross-functional interlocks and operating cadences with Sales, Product, and Technical Consulting teams in your area
• Ensure consistent application of global playbooks per product
• Provide field feedback and interlock with Product/Engineering
• Align with Support, which is globally owned but locally deployed
  
  

Qualifications

Your Experience

• 10+ years of professional experience in a high-growth SaaS/Cloud Enterprise Organization or similar, including at least 5+ years in a leadership capacity
• Demonstrated experience leading global direct/indirect teams of 10+ in customer success, professional services, and/or support organizations
• Proven track record of managing quantified metrics and execution programs to deliver exceptional results and customer satisfaction
• Extensive customer-facing experience in senior roles, including the ability to effectively communicate and influence C-level executives and various levels of technical and non-technical depth within client teams
• Expertise in managing customer escalations, balancing customer expectations, and negotiating successful resolutions
• Experience leading teams to deliver large technology programs to strategic customers, with expertise in 2+ of the following areas: Network Security, Cloud Security, Product Development, Security Operations, or DevSecOps
• Proven ability to work effectively in a highly matrixed and fast-growing organization, building strong working relationships across multiple functions and mediating conflict
• A strategic mindset with P&L/Run the Business experience, capable of scaling operations, and strong operational, analytical, and problem-solving skills with a track record of driving transformational improvements
• Thought leadership and the ability to anticipate and quickly adapt to changing customer and company needs
• Proven ability to develop customer relationships, understand their businesses, and develop a shared vision for accelerating their business success
• STEM Bachelor’s Degree required or equivalent experience; Master’s degree preferred
• Client-focused program management expertise preferred
• Skilled in customer success software (e.g., Gainsight, Salesforce, Smartsheet, Clarizen, Jira) preferred
• Travel: Open to occasional travel according to the need for strategic customer engagement and on-sites, with a potential for up to 30% travel
• Fluent English. Any additional European language will be a plus
  
  

Additional Information

The Team

Our Customer Success team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it evolves. As threats and technology change, we stay in step to accomplish our mission.

You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus on providing the best customer support in the industry.

Our Commitment

We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

**Our Mission**
At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.
**Who We Are**
We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.
As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!
At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.
**Your Career**
As a Senior Director, Account Health Management, you will be a key leader within the Palo Alto Networks Global Customer Service (GCS) organization, responsible for leading the Account Health Team across EMEA. This high-impact role will focus on driving customer engagement and excellence for Palo Alto Networks' most strategic customers.
The Account Health Team comprises Service Delivery Leaders and Customer Success Managers. This team collectively acts as the Voice of the Customer, managing post-sale services engagements for these top-tier clients, leading services engagements to deliver value by driving adoption and consumption across the Palo Alto Networks' Security platform.
Your role will involve managing and mentoring this team, focusing on employee morale, development initiatives, and effectively driving success metrics and KPIs for both the managers and their teams. You will ensure your team effectively supports customers in maximizing the security and value of their investments in Palo Alto Networks products. Ultimately, you will contribute to the broader GCS mission of ensuring all customers are reliably deployed, fully adopted, technically healthy, and achieving value from their Palo Alto Networks investments.
This position requires a strategic mindset and the ability to effectively communicate and influence at senior levels, both internally within the organization and externally with customers. This includes engaging closely with key customer stakeholders such as CISOs, CIOs, CTOs, and leaders from security, network, cloud, and security operations teams within the world's largest and most well-known organizations. You will also need to build strong cross-functional interlocks and operating cadences with Sales, Product, and Technical Consulting teams in your Area.
**Your Impact**
**Team Leadership & Development:**
+ Manage and mentor a team of Service Delivery Leaders and Customer Success Managers
+ Foster team cohesiveness, focusing on employee morale and development initiatives to promote internal retention
+ Set team goals aligned with overall organizational objectives, and provide regular performance feedback to direct reports
+ Build a growth mindset-oriented culture that promotes diversity, continuous improvement, a sense of urgency, and customer outcomes
+ Inspire and attract top talent to your team
**Account Health Management & Customer Outcomes:**
+ Lead the Account Health Team to drive customer engagement and excellence for top-tiercustomers in the region
+ Act as a single accountable post-sales leader for customer outcomes, partner execution, and day-to-day post-sales execution and operations in your geography
+ Accountable for executive engagement, account health, and risk mitigation
+ Oversee customer planning, deployment, account-level reviews, and escalations
+ Maintain executive relationships and act as an escalation point to ensure stakeholder alignment and provide proactive, prescriptive advice for outstanding Customer Success
+ Handle all escalations, executive engagement, and at-risk account interventions
+ Drive success metrics and Key Performance Indicators (KPIs) to effectively manage Customer Account Health Managers and their teams
+ Track and report on customer success metrics, including net promoter score, customer satisfaction, service level agreements, and value realization
**Cross-Functional Collaboration & Business Leadership:**
+ Lead the communication channel into the business, manage business change, and drive process improvements
+ Partner with Sales teams to develop success plans, assess customer health, identify expansion opportunities, and ensure renewals
+ Engage with Professional Services for implementations and extended expertise deployments
+ Partner with Sales and Product field leaders to drive adoption and retention
+ Engage and coordinate customer delivery across Palo Alto Networks teams, including Product Management, Engineering, and Support
+ Build strong cross-functional interlocks and operating cadences with Sales, Product, and Technical Consulting teams in your area
+ Ensure consistent application of global playbooks per product
+ Provide field feedback and interlock with Product/Engineering
+ Align with Support, which is globally owned but locally deployed
**Your Experience**
+ 10+ years of professional experience in a high-growth SaaS/Cloud Enterprise Organization or similar, including at least 5+ years in a leadership capacity
+ Demonstrated experience leading global direct/indirect teams of 10+ in customer success, professional services, and/or support organizations
+ Proven track record of managing quantified metrics and execution programs to deliver exceptional results and customer satisfaction
+ Extensive customer-facing experience in senior roles, including the ability to effectively communicate and influence C-level executives and various levels of technical and non-technical depth within client teams
+ Expertise in managing customer escalations, balancing customer expectations, and negotiating successful resolutions
+ Experience leading teams to deliver large technology programs to strategic customers, with expertise in 2+ of the following areas: Network Security, Cloud Security, Product Development, Security Operations, or DevSecOps
+ Proven ability to work effectively in a highly matrixed and fast-growing organization, building strong working relationships across multiple functions and mediating conflict
+ A strategic mindset with P&L/Run the Business experience, capable of scaling operations, and strong operational, analytical, and problem-solving skills with a track record of driving transformational improvements
+ Thought leadership and the ability to anticipate and quickly adapt to changing customer and company needs
+ Proven ability to develop customer relationships, understand their businesses, and develop a shared vision for accelerating their business success
+ STEM Bachelor's Degree required or equivalent experience; Master's degree preferred
+ Client-focused program management expertise preferred
+ Skilled in customer success software (e.g., Gainsight, Salesforce, Smartsheet, Clarizen, Jira) preferred
+ Travel: Open to occasional travel according to the need for strategic customer engagement and on-sites, with a potential for up to 30% travel
+ Fluent English. Any additional European language will be a plus
**The Team**
Our Customer Success team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn't stop once they sign - it evolves. As threats and technology change, we stay in step to accomplish our mission.
You'll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised - in fact, you'll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus on providing the best customer support in the industry.
**Our Commitment**
We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at .
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.

Job Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.

Job Description

Your Career

As a Senior Director, Account Health Management, you will be a key leader within the Palo Alto Networks Global Customer Service (GCS) organization, responsible for leading the Account Health Team across EMEA. This high-impact role will focus on driving customer engagement and excellence for Palo Alto Networks' most strategic customers.

The Account Health Team comprises Service Delivery Leaders and Customer Success Managers. This team collectively acts as the Voice of the Customer, managing post-sale services engagements for these top-tier clients, leading services engagements to deliver value by driving adoption and consumption across the Palo Alto Networks’ Security platform.

Your role will involve managing and mentoring this team, focusing on employee morale, development initiatives, and effectively driving success metrics and KPIs for both the managers and their teams. You will ensure your team effectively supports customers in maximizing the security and value of their investments in Palo Alto Networks products. Ultimately, you will contribute to the broader GCS mission of ensuring all customers are reliably deployed, fully adopted, technically healthy, and achieving value from their Palo Alto Networks investments.

This position requires a strategic mindset and the ability to effectively communicate and influence at senior levels, both internally within the organization and externally with customers. This includes engaging closely with key customer stakeholders such as CISOs, CIOs, CTOs, and leaders from security, network, cloud, and security operations teams within the world’s largest and most well-known organizations. You will also need to build strong cross-functional interlocks and operating cadences with Sales, Product, and Technical Consulting teams in your Area.

Your Impact

Team Leadership & Development

• Manage and mentor a team of Service Delivery Leaders and Customer Success Managers
• Foster team cohesiveness, focusing on employee morale and development initiatives to promote internal retention
• Set team goals aligned with overall organizational objectives, and provide regular performance feedback to direct reports
• Build a growth mindset-oriented culture that promotes diversity, continuous improvement, a sense of urgency, and customer outcomes
• Inspire and attract top talent to your team
  
  

Account Health Management & Customer Outcomes

• Lead the Account Health Team to drive customer engagement and excellence for top-tier customers in the region
• Act as a single accountable post-sales leader for customer outcomes, partner execution, and day-to-day post-sales execution and operations in your geography
• Accountable for executive engagement, account health, and risk mitigation
• Oversee customer planning, deployment, account-level reviews, and escalations
• Maintain executive relationships and act as an escalation point to ensure stakeholder alignment and provide proactive, prescriptive advice for outstanding Customer Success
• Handle all escalations, executive engagement, and at-risk account interventions
• Drive success metrics and Key Performance Indicators (KPIs) to effectively manage Customer Account Health Managers and their teams
• Track and report on customer success metrics, including net promoter score, customer satisfaction, service level agreements, and value realization
  
  

Cross-Functional Collaboration & Business Leadership

• Lead the communication channel into the business, manage business change, and drive process improvements
• Partner with Sales teams to develop success plans, assess customer health, identify expansion opportunities, and ensure renewals
• Engage with Professional Services for implementations and extended expertise deployments
• Partner with Sales and Product field leaders to drive adoption and retention
• Engage and coordinate customer delivery across Palo Alto Networks teams, including Product Management, Engineering, and Support
• Build strong cross-functional interlocks and operating cadences with Sales, Product, and Technical Consulting teams in your area
• Ensure consistent application of global playbooks per product
• Provide field feedback and interlock with Product/Engineering
• Align with Support, which is globally owned but locally deployed
  
  

Qualifications

Your Experience

• 10+ years of professional experience in a high-growth SaaS/Cloud Enterprise Organization or similar, including at least 5+ years in a leadership capacity
• Demonstrated experience leading global direct/indirect teams of 10+ in customer success, professional services, and/or support organizations
• Proven track record of managing quantified metrics and execution programs to deliver exceptional results and customer satisfaction
• Extensive customer-facing experience in senior roles, including the ability to effectively communicate and influence C-level executives and various levels of technical and non-technical depth within client teams
• Expertise in managing customer escalations, balancing customer expectations, and negotiating successful resolutions
• Experience leading teams to deliver large technology programs to strategic customers, with expertise in 2+ of the following areas: Network Security, Cloud Security, Product Development, Security Operations, or DevSecOps
• Proven ability to work effectively in a highly matrixed and fast-growing organization, building strong working relationships across multiple functions and mediating conflict
• A strategic mindset with P&L/Run the Business experience, capable of scaling operations, and strong operational, analytical, and problem-solving skills with a track record of driving transformational improvements
• Thought leadership and the ability to anticipate and quickly adapt to changing customer and company needs
• Proven ability to develop customer relationships, understand their businesses, and develop a shared vision for accelerating their business success
• STEM Bachelor’s Degree required or equivalent experience; Master’s degree preferred
• Client-focused program management expertise preferred
• Skilled in customer success software (e.g., Gainsight, Salesforce, Smartsheet, Clarizen, Jira) preferred
• Travel: Open to occasional travel according to the need for strategic customer engagement and on-sites, with a potential for up to 30% travel
• Fluent English. Any additional European language will be a plus
  
  

Additional Information

The Team

Our Customer Success team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it evolves. As threats and technology change, we stay in step to accomplish our mission.

You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus on providing the best customer support in the industry.

Our Commitment

We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.