45,321 Sitel jobs in the United Kingdom

Help Desk Manager

Northampton - Hybrid - 3 days a week

50,000 - 55,000 / 6 Month FTC

Our client is a market leading digital brand, reshaping the industry through innovation and digital transformation. They are seeking a Help Desk Manager to oversee 1st and 2nd line support, manage escalations, and ensure seamless knowledge transfer and service readiness.

You'll need to be from a helpdesk management background with proven experience in service transitions, ITIL frameworks, and stakeholder engagement. Having experience on transitioning IT support services is a bonus.

We're looking for candidates who possess the following:

• Proven experience working as a Help Desk Manager
• Strong knowledge of ITIL and ITSM best practice
• Experience of migrating a help desk is a bonus

If the above sounds of interest please apply for more information

Job description

As a Helpdesk Coordinator, you will be the first point of contact for incoming service requests, ensuring jobs are efficiently assigned and completed within SLA timeframes. This role requires strong organisational skills and a commitment to delivering high-quality service within our Hard Facilities Management Contract.

Key Responsibilities

• Serve as the initial contact for service requests via phone and email.
• Use GTR Asset Pro to manage job assignments and ensure timely completion.
• Dispatch calls to engineers or subcontractors based on skills, location, and service requirements.
• Prioritise urgent tasks and coordinate resources to address immediate needs.
• Support operative and subcontractor coordination for efficient service delivery.
• Attend training and health & safety courses as directed.

Qualifications and Experience

• GCSEs or equivalent (Grade C or above in English and Maths).
• Proven experience in Facilities Management within an administrative or helpdesk role.
• Strong knowledge of CAFM systems, or CRM
• Proficiency in MS Office, including Excel and Outlook.
• Must have a driving licence

Skills and Attributes

• Excellent planning, organisation, and prioritisation skills.
• Strong communication skills and a professional telephone manner.
• Enthusiastic, with a willingness to learn and adapt.

Position: Help Desk Administrator

Location: Knowle, Bristol

Duration: Permanent

Salary: £25,500 based on a 37.5 hour week

We are looking for an experienced Help Desk Administrator for a full time, permanent position based in Knowle.

This position will be working within a team of Administrators that deal with the coordination of planned and reactive maintenance engineers throughout Bristol

The right person for this position will already have a strong administrative background with strong customer services skills. They need to be excellent communicators with experience talking to engineers and clients.

This is an administration position, however we would prefer this person to have some experience in co ordinating.

Requirements

• Strong Administration background
• Experience dealing with engineers would be an advantage
• Excellent IT skills
• Good communicator via phone and email
• Based in a commutable distance to Knowle
• Must be willing to work full time in the office. No remote working
• Experience in co ordinating would be a major advantage for this position

Package

• Basic salary based on a 37.5 hourweek
• 25 days holiday plus bank holidays
• Pension
• Free parking

If you are interested in this position, please send your CV or contact Wendy Evemy ASAP

SER-IN

Help Desk Manager

Northampton - Hybrid - 3 days a week

50,000 - 55,000 / 6 Month FTC

Our client is a market leading digital brand, reshaping the industry through innovation and digital transformation. They are seeking a Help Desk Manager to oversee 1st and 2nd line support, manage escalations, and ensure seamless knowledge transfer and service readiness.

You'll need to be from a helpdesk management background with proven experience in service transitions, ITIL frameworks, and stakeholder engagement. Having experience on transitioning IT support services is a bonus.

We're looking for candidates who possess the following:

• Proven experience working as a Help Desk Manager
• Strong knowledge of ITIL and ITSM best practice
• Experience of migrating a help desk is a bonus

If the above sounds of interest please apply for more information

Main Duties

• Ensure accurate P&L reporting
• Monitoring spend against client budget & glide path targets
• Raising and gaining approval for chargeable works
• Liaise with Operation Team regarding the status of purchase orders, projects, and quotes to ensure timely and accurate allocation of costs
• Completion of log for project, Ad Hoc, core & PxV works
• Raising, Goods Receipting & accurate allocation of orders in SAP / Coupa
• Re consolidate Technical, Scientific & Soft Services accounts and ensure all month end documentation is returned to the central finance team on time
• To take notes at disciplinary, grievance and investigation meetings
• To attend and actively participate in comm cells, governance, meetings, and training courses as required relevant to your role
• To manage all near miss & observation uploads into EcoOnline, report accordingly to site lead & the onsite client
• Take calls from customers in relation to reactive jobs and general enquiries and log onto Maximo ensuring correct and sufficient information is obtained from the customer to allow the jobs to be completed in a timely manner
• Minimise the number of duplicate jobs raised through regular reviews of open tickets
• Proactively chase and close jobs in line with the SLAs using daily reports and the Mozaic reporting platform
• Have a good understanding of the site operations and site locations
• Ensure the delivery of the services within the Mitie team, ensuring customer requirements are met and their needs anticipated at all times
• To undertake any reasonable additional request by the Site Lead to ensure that the overall service standard is maintained.

What we are looking for

• Experience of working in a Helpdesk environment
• Previous Finance experience - Experience in SAP / Coupa highly desirable
• Ability to challenge and influence in order to achieve best practice
• Methodical and process driven with excellent attention to detail
• Possesses an intermediate knowledge level of all Microsoft office packages. Fully competent in the use of PCs and other types of technology
• Has developed excellent written, verbal communication and negotiation skills to support them in their role
• Can effectively plan and manage own workloads, however, understands when to ask for support when needed
• A team player with the ability to lead by example through operation excellence, strong interpersonal skills, and the ability to interact at all levels
• Represents Mitie and the client always in a professional, courteous, and confident manner

Helpdesk Manager

Location: Redditch

Type: Full Time, Permanent

Salary: Competitive, depending on experience

Are you an experienced manager who thrives on improving services, delivering insights, and leading teams with energy and purpose? At PFM Intelligence , we’re looking for a hands-on Helpdesk Manager to lead and revitalise our UK helpdesk function.

You’ll be responsible for managing a small team, ensuring high-quality support across technologies such as footfall counters, QSR systems, and CCTV infrastructure. While some technical knowledge will help, what we’re really looking for is someone with strong leadership skills, a keen eye for performance metrics, and a passion for service improvement.

What you’ll do:

• Own and oversee day-to-day helpdesk operations
• Lead, support and develop a high-performing team
• Drive service quality, ticket resolution, and SLA compliance
• Identify trends and implement continuous improvements
• Collaborate with internal teams and engage with key clients and vendors
• Use data and reporting to make decisions, present insights, and build trust

What you’ll bring:

• Proven experience managing technical support or helpdesk teams
• A proactive mindset and enthusiasm for solving problems
• Solid grasp of service reporting, KPIs, and how to use them for improvement
• Great people skills – you’ll mentor your team and engage confidently with clients
• Comfort with technical environments (QSR, CCTV, or similar is a plus)

If you're a motivated leader who’s ready to take ownership of a critical support function and make a real impact, we’d love to hear from you.

FM Helpdesk Administrator St Albans

Full-Time | Permanent | Facilities Management | £29,000

An exciting opportunity has arisen for a proactive and highly organisedHelpdesk Administrator to join a well-established Facilities Management team based inSt Albans . This role is ideal for someone with strong administrative skills, excellent customer service, and the ability to manage multiple tasks in a fas.

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Are you a customer service professional with a calm and helpful demeanor? Randstad is looking for a dedicated Help Desk & Switchboard Operator to join the busy and friendly team at 2Gether Support Solutions. This is a temporary role that offers a unique opportunity to play a key part in the smooth running of hospitals across East Kent.

As a Help Desk & Switchboard Operator, you will be the first point of contact for staff, patients, and visitors. You'll perform a vital role in providing professional and timely services in a fast-paced hospital environment.

Your responsibilities will include:

• Handling Communications: Receiving, directing, and managing all incoming calls, including emergency and alarm calls, in line with NHS policies.

• Operating Systems: Managing paging systems, issuing pagers to staff, and maintaining telephone records and on-call rosters.

• Providing Support: Receiving help desk calls, dispatching jobs to relevant departments, arranging non-patient transport, and reporting system failures.

• Customer Service: Liaising with various hospital departments and providing a helpful and professional service to everyone you interact with.

• Position: Help Desk and Switchboard Operator

• Hourly Rate: 12.60

• Contract: 6+ months, with weekly pay through Randstad

• Hours: This is a full-time, 24/7 rota , including night and weekend shifts. Flexibility is essential.

• Location: East Kent hospitals

We are looking for someone with a flexible and can-do attitude who is committed to providing excellent customer service.

• Experience: Previous help desk or switchboard experience is a significant advantage.

• Skills: You must have strong communication skills, excellent IT skills (including Microsoft Office), and the ability to learn new systems quickly.

• Temperament: You are able to handle emergency and high-pressure situations with a professional and calm approach.

• Knowledge: Knowledge of the local area and common medical terminology is a plus.

• Transport: Access to your own transport is an advantage due to the location of the hospital.

• Training & Development: All necessary training will be provided, with opportunities for further development.

• Exclusive Benefits: Access to great discounts with top high street retailers and our Employee Assistance Programme.

• Career Opportunities: This role provides long-term work opportunities and competitive pay.

If you are a proactive and reliable individual who thrives in a dynamic environment, we encourage you to apply now!

Randstad Business Support is acting as an Employment Business in relation to this vacancy.

T he Role and Department

As a Department, the Student Enrichment Directorate is striving to play a pivotal role in developing, delivering and transforming a Wider Student Experience that is as impactful as anything in the world. We remain steadfast in our core commitment to accelerating the growth of far-reaching and market-leading programmes across performance , participation and community outreach, whilst fostering a culture that safeguards academic excellence . We are guided by the belief that an investment in the Wider Student Experience is ultimately an investment in the quality of graduates that the University produces and are motivated by the opportunity to engage and inspire the next generation of talent. In doing so, we feel confident that we are making a positive contribution to the development of rounded, global citizens.

The post holder will be responsible for providing reception services and associated administration of the front-desk, including welcome service, professionally greeting users of the building, providing assistance, directions and information.

The post holder will be required to work weekends and evenings. Hours will be allocated as part of a rota but will typically be 8.30-16.30 or 14.20-22.30 during term time and 8.30-16.30 or 10.30-18.30 outside if term. Outside of term the successful candidate will be required to be flexible to cover mid-week evening shifts as and when required. A uniform will be provided.

Who to contact for more information

If you would like to have a chat or ask any questions about the role or if you are struggling to complete the application process, Laura Green () would be happy to speak to you.