2,085 Sitel jobs in the United Kingdom
IT Help Desk
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IT Helpdesk
Location: Basingstoke
Salary: £21,000 - £8,000
Hours: Rotating Shift Pattern - 8:00 – 16:30 & 9:00-17:00
We are looking for a candidate to join our Group IT Service Desk in Basingstoke. You will be responsible for the day-to-day 1st line calls and ticket triage to support end users at the desktop level. You will ensure tickets are up to date and logged to the highest quality, correctly identified and prioritised, and responses are timely, containing meaningful feedback, thus ensuring an excellent service to all staff across the group.
Responsibilities:
- Ensuring that SLA's are met, and tickets are kept up to date, being the first point of contact for all users within the business.
- Contribute to request and incident resolution by way of remote analysis and support to end users at the desktop level, with an emphasis on first time fix before escalating to 2nd line.
- Escalate incidents and requests to 2nd line or where appropriate and necessary to the Group IT Service Desk Supervisor and Group IT Service Desk Manager.
- Ensure tickets are up to date and logged to the highest quality, correctly identified and prioritised, and responses are timely, containing meaningful feedback.
- Track user inventory and status for desktop hardware and software throughout the Group.
- Reviewing monitoring alerts.
- Organise repair, when necessary for IT equipment.
- Ensuring that BAU Services are available day-to-day for the business by supporting and maintaining the user, desktop, peripheral and software environment.
Skills:
- Customer service and effective communication.
- Organisational and time management skills.
- Ability to define issues and requests, collect data, establish facts, and draw valid conclusions.
- Experience using Microsoft Windows 11 and Microsoft Office products.
Benefits
- 21 days holiday – increasing to 22 days after 3 years and to 25 days after 5 years
- Extra day off for your birthday
- Buy holiday scheme
- Employee Assistance Programme
- Free onsite parking
- Enhanced company sick pay
- Discounted retail vouchers
- Reduced gym membership
- Annual salary review
- SCG mobile benefit
- Employee referral bonus
- Onsite canteen offering free croissants and freshly made soup
SCG is proud to be an equal opportunities employer.
We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010.
We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.
Job Types: Full-time, Permanent
Pay: £21, 0.00- 8,000.00 per year
Benefits:
- Additional leave
- Canteen
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- Gym membership
- Health & wellbeing programme
- On-site parking
- Referral programme
- Store discount
Licence/Certification:
- Driving Licence (required)
Work Location: In person
Help Desk Engineer
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An exciting opportunity to join a fast-paced, growing, in-house IT business which is part of a billion-pound group, with a real opportunity to grow your career through exposure to a broad range of technologies with support from the business to pursue accreditations.
As part of our expansion plans, we are looking for experienced Service Desk / Helpdesk Engineers to join us @ our new offices in Kings Cross.
The ideal candidate will possess excellent communication skills, take a common-sense approach to dealing with IT problems, be thorough in their work, and be keen to learn.
You will have proven experience in providing IT support and demonstrate a clear understanding of the IT support function and preferably have studied an IT-related subject in further education.
Primary responsibilities:
- Carry out 2nd / 3rd line support
- Act as the first point of contact for IT inquiries and requests from internal staff
- Provide remote and onsite support
- Carry out daily system checks/maintenance
- Develop and document day-to-day procedures
Skills:
- Strong experience dealing with customers (2nd/3rd line) is essential
- Strong experience in supporting Microsoft Office suite
- Strong experience in supporting Windows 10 and mobile devices
- Experience with Active Directory user management
- Good working knowledge of IT infrastructure troubleshooting – WLAN, LAN, WAN, TCP/IP, DHCP, DNS
- Proven experience in working in a multi-site environment
You will be part of a highly approachable team of fun-loving experts, and the role comes with many benefits. We are creating a dedicated IT office in the heart of Kings Cross and are looking for some of the best people in their respective fields.
Please note that sponsorship is not offered for this role.
Help Desk Administrator
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Helpdesk Administrator
Location: Woodley
Salary: £40,000
About the Role
We’re looking for a friendly, organised, and proactive Helpdesk & Contract Administrator with experience in a facilities management environment. You’ll be the first point of contact for customers, handling queries by phone or email and ensuring issues are resolved efficiently. You’ll also support contract managers with administrative tasks, including updating systems, assigning tasks to engineers and subcontractors, producing reports, and ensuring all work is completed on time and in line with contract requirements.
Helpdesk & Contract Administrator Responsibilities:
- Act as the first point of contact for customers, providing excellent service.
- Log, track, and assign jobs using CAFM, ODOO, or similar facilities management systems.
- Liaise with internal teams, subcontractors, and managers to ensure work is completed to SLA standards.
- Produce and maintain reports, records, and contract documentation.
- Monitor work orders to ensure tasks are prioritised and completed according to KPIs.
- Support contract managers with day-to-day administration and process improvement.
Helpdesk & Contract Administrator Requirements:
- Previous experience within a facilities management or similar environment.
- Strong customer service and communication skills.
- Excellent organisational skills and attention to detail.
- Ability to manage multiple tasks under pressure and take ownership of problems.
- Experience with administrative systems or databases (CAFM, ODOO, or similar).
- Proactive, self-motivated, and professional attitude.
Why This Role?
- Opportunities to develop your skills and progress within the business.
- Work in a dynamic, supportive, and professional environment.
- Be central to ensuring excellent service and smooth contract management within facilities management.
To be considered:
Please either apply online or email me directly at For further information, please call me on / . By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only.
Help Desk Administrator
Posted today
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Job Description
Helpdesk Administrator
Location: Woodley
Salary: £40,000
About the Role
We’re looking for a friendly, organised, and proactive Helpdesk & Contract Administrator with experience in a facilities management environment. You’ll be the first point of contact for customers, handling queries by phone or email and ensuring issues are resolved efficiently. You’ll also support contract managers with administrative tasks, including updating systems, assigning tasks to engineers and subcontractors, producing reports, and ensuring all work is completed on time and in line with contract requirements.
Helpdesk & Contract Administrator Responsibilities:
- Act as the first point of contact for customers, providing excellent service.
- Log, track, and assign jobs using CAFM, ODOO, or similar facilities management systems.
- Liaise with internal teams, subcontractors, and managers to ensure work is completed to SLA standards.
- Produce and maintain reports, records, and contract documentation.
- Monitor work orders to ensure tasks are prioritised and completed according to KPIs.
- Support contract managers with day-to-day administration and process improvement.
Helpdesk & Contract Administrator Requirements:
- Previous experience within a facilities management or similar environment.
- Strong customer service and communication skills.
- Excellent organisational skills and attention to detail.
- Ability to manage multiple tasks under pressure and take ownership of problems.
- Experience with administrative systems or databases (CAFM, ODOO, or similar).
- Proactive, self-motivated, and professional attitude.
Why This Role?
- Opportunities to develop your skills and progress within the business.
- Work in a dynamic, supportive, and professional environment.
- Be central to ensuring excellent service and smooth contract management within facilities management.
To be considered:
Please either apply online or email me directly at For further information, please call me on / . By applying for this role, you give express consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only.
IT Support/ Help Desk in Columbus, OH 43219
Posted 23 days ago
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Location: Columbus, OH 43219
Duration: 12 Months + Extensions
The Service Desk Agent is the first point of contact for users who call our IT Service Desk. While providing the highest level of customer service, the Service Desk Agent answers incoming calls, tracks all information in a call tracking system, and uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Agent is focused on providing best-in-class customer service, achieving high levels of first-call resolution, and identifying opportunities to streamline/automate the agent process.
Executive Summary:
The Service Desk Chat Agent is the first point of contact that supports end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest level of customer service, the Service Desk Chat Agent answers incoming chats, tracks all information in a ticket tracking system, uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Chat Agent is focused on achieving high levels of first contact resolution and identifying opportunities to streamline/automate agent process. The Chat Agent will need to effectively run multiple chats concurrently while maintaining best in class service.
Expectation of Role:
Customer Service Skills:
• Demonstrate active listening in order to gain an accurate understanding of the situation
• Being empathetic to the customer's situation while also showcasing advocacy and ownership of seeking resolution
• Acknowledging the sense of urgency for resolving the issue
• Create a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem understanding
Communicate effectively:
• Producing accurate detailed documentation consumable by end users, level two support, and problem management
• Maintain professionalism and netiquette to ensure messages are received as intended
• Respond timely via the chat platform to prevent delay or frustration
• Clearly document actions taken in ticketing record for tracking and data analytics
Technical Proficiency:
• Leverage the chat tooling and ticketing platform effectively
• Provide high quality end-user technical support, related to enterprise software and hardware
• Ability to assess, triage, research, educate, and resolve incidents and requests regarding the use of application software products and/or infrastructure components
Culture Carrier:
• Demonstrate the ability to collaborate with others
• Display a safe and positive attitude
• Adhere to policies and procedures and act in the best interest of the overall firm
Qualifications:
• Excellent customer service skills required
• Excellent communication skills required
• Problem solving skills
• Self-Motivated
• Two to five years of proven, qualified related work experience in a comparable complex and fast paced work environment
• Preferred work experience in technical support role but not required
• Two to five years of chat experience***
Required Education:
• High school diploma or GED with relevant work experience
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IT Support/ Help Desk in South Jordan, UT 84095
Posted 23 days ago
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Job Description
Location: South Jordan, UT
Duration: 12 Months + Extensions
Executive Summary:
The IT Service Desk Agent is the first point of contact for end users seeking IT support through phone and live chat channels in a fast-paced 24x7x365 environment. This role is responsible for delivering exceptional customer service, efficiently resolving technical issues, and ensuring accurate documentation in a call/chat ticketing system. The ideal candidate will demonstrate expertise in troubleshooting, multitasking, and using knowledge base tools to drive high first-contact resolution rates. This role also contributes to continuous improvement by identifying opportunities to streamline or automate processes.
Key Responsibilities:
Customer Support:
• Provide front-line support via phone or live chat with professionalism, empathy, urgency, and a customer-first mindset.
• Build trust and rapport with end users by demonstrating active listening, advocacy, and clear communication.
• Resolve issues or escalate appropriately while managing customer expectations.
• Maintain composure and professionalism in high-pressure and difficult situations.
• Deliver a consistent and positive customer experience across all interactions.
Communication & Documentation:
• Clearly document all support interactions in the ticketing system, including problem details, troubleshooting steps, and resolution.
• Produce accurate, detailed documentation consumable by other agents, end users, and escalation teams.
• Use proper netiquette and tone to ensure effective communication, especially in written chat interactions.
• Communicate ticket status, next steps, and resolutions to users promptly.
Technical Troubleshooting & Resolution:
• Provide high-quality technical support for enterprise software, hardware, peripherals, and infrastructure components.
• Perform incident assessment, triage, research, training/education, resolution, and recovery.
• Use diagnostic tools and system knowledge to troubleshoot and resolve problems effectively.
• Install, modify, clean, or repair hardware and software as required.
• Leverage both the chat and call platforms efficiently while handling multiple requests concurrently.
Collaboration & Culture:
• Collaborate with team members to ensure service excellence and share knowledge.
• Be a culture carrier by demonstrating a positive, team-oriented attitude.
• Adhere to company policies and procedures, contributing to a safe and professional work environment.
Additional Expectations:
• Demonstrates flexibility and willingness to voluntarily support variable shifts including but not limited to: Holidays, Overtime, Shift change, and weekends.
• Continuously seek opportunities for self-improvement and operational efficiency.
Qualifications:
• High school diploma or GED required.
• Preferred: 2-5 years of demonstrated customer support experience via phone and chat, or equivalent combination of education and experience.
• Strong Interpersonal skills, empathy, active listening, and the ability to communicate clearly and professionally in a fast-paced environment are essential.
• Excellent customer service and communication skills (written and verbal).
• Strong problem-solving and critical-thinking abilities.
• Self-motivated with the ability to work independently and prioritize tasks under pressure.
• Technical aptitude with the ability to learn and support a broad range of IT systems and applications.
• Proficient in fundamental computer skills, including typing, email communication, and navigating Windows-based systems.
***Responsible for high quality end-user technical support, related to enterprise software and hardware An understanding of technology and the ability to apply that knowledge to support all existing systems Provides investigation, diagnosis, resolution and recovery for hardware/software problems
Two to five years of proven, qualified related work experience in a comparable complex, high tech and fast paced work environment**
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Technical Support
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Global UK-Based Cyber Security Startup in Essex seeking a Technical Support Apprentice
Are you passionate about technology? Ready to kickstart your career with a fast-growing, cutting-edge company in the cyber security industry? We are a dynamic, UK-based global cyber security startup, located in Essex, and we're on the lookout for an enthusiastic person to join our team.
You will be working with an enterprise-grade startup team, and you will have access to a wealth of learning resources – think of it as your own Aladdin's cave of training materials, tools and mentors -to become a cybersecurity technical support guru. For this reason, this is an "in-office" role perfect for someone who is ready to dive headfirst into their tech career and willing to work hard and learn fast.
Our company is at an exciting crossroads—we're on the verge of being cash-flow positive and have already turned down multiple acquisition offers. As a key member of our startup, you'll have a chance to be part of something special, helping us scale to the next level.
This role is perfect for a college leaver, but anyone with a passion for support and technology will be ideal.
This Role Is For You if You:
- Love technology. For you it's a passion that you want to turn into a career.
- Love helping users. You get satisfaction from helping others.
- Have a personal interest or background in coding and development (Base skills) that you are keen to build upon.
- Are a fast learner. You are resourceful and able to teach yourself new technology fast using Google / ChatGPT / YouTube (and love doing so)
- Are keen to expand your skillset in cloud architecture, development, AI tools and devops.
- Are excited by a startup opportunity where your contributions will be visible, impactful and meaningful.
- Are able to commute to an office in Shenfield (Essex/London Border) every day (This is not a remote position).
Your Key Responsibilities
Initial responsibilities will include the following, but this job will evolve over time into a more DevOps based role.
- User Support: Provide technical support to users, helping them resolve functional issues and make the most of our platform.
- Technical Troubleshooting: Assist with identifying and troubleshooting technical issues, and getting involved from a development perspective to identify and remediate issues. Escalating to the development team when required.
- User Demos: Demonstrating the platform, product features, or anything else needed by the users to be able to use the product effectively.
- Working together with Customer Experience: Gathering and acting on feedback, escalating bugs and feature requests to the relevant team.
- User account admin: Adding licenses, updating organisations and other account admin.
This is the perfect opportunity for someone looking to make a mark in the tech world. You'll be a key player in our success story, and in return, we'll give you the training, support, and opportunities to thrive in the world of cybersecurity.
We will be arranging a group interview to talk more about the role your application in today to hear more about the role. The group interview will be with the CEO and you will have the opportunity to ask more questions before being taking through to the next stage.
Job Type: Full-time
Work Location: In person
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Technical Support
Posted 2 days ago
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GE Vernova have a great opportunity for a Technical Support person to work across our grid automation products from our Stafford office.
This role will be to support low to medium complexity technical issues across our customer base.
**Job Description**
**Role Summary/Purpose:**
Reporting directly to the UK Service Leader, Technical Support will be a key member of the operations team.
The successful candidate will be providing customer support, answering customer queries covering GE installed Protection and Control systems.
In this role the suitable candidate is expected to work with defined parameters to make decisions, apply concepts to issues of low to moderate complexity, and resolve issues through immediate action or short-term planning.
**Essential Responsibilities:**
+ Execute the review, analysis and resolution of assigned customer application enquiries and adhering to business standards, practices, procedures, and product / deadline requirements.
+ Assist the Service team with timely management of the service agreement inquiring log and ensuring regular follow-ups towards providing a solution aligned with the agreed contract terms.
+ Coordinate with the Lead Application Engineers and ensure timely management of Level 1 and Level 2 inquiry log.
+ Assist with creating key KPIs and ensure that each is directly aligned with the goals and objectives.
+ Conduct regular reviews of KPIs to ensure they remain relevant and aligned with changing business objectives.
+ Analyse data collected to identify trends, patterns, and anomalies.
Incident Triage:
+ Receive and log customer support requests.
+ Assess the severity and complexity of issues to determine the appropriate response.
First-Level Support:
+ Provide initial troubleshooting guidance to customers over the phone or via remote assistance.
+ Utilise knowledge bases, FAQs, and troubleshooting guides to resolve common issues.
Escalation:
+ Escalate complex issues to higher-level support or specialised teams when necessary.
+ Document the escalation process and communicate with customers about next steps.
Customer Communication:
+ Maintain clear and professional communication with customers throughout the support process.
+ Provide updates on issue resolution and follow up to ensure customer satisfaction.
Knowledge Management:
+ Contribute to the development and maintenance of knowledge bases and troubleshooting documentation.
+ Share insights and solutions with the support team to improve overall efficiency.
**Required Experience:**
+ Previous experience in a customer facing technical support role.
+ Experience with GE product would be an advantage.
+ Familiarity with T&D sector would be useful.
+ Ability to organise, prioritise and achieve milestones and deliverables.
+ Effective problem identification and solution skills.
+ Sound judgment, levelheaded under pressure, with an ability to work on multiple enquiries simultaneously.
+ Excellent verbal and written communication skills with a strong customer focus and ability to cooperate with the different departments.
+ Must be a motivator, self-starter, and dedicated team player with a sense of urgency and an ability to work to tight deadlines.
**Additional Information**
**Relocation Assistance Provided:** No
GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Technical Support Engineer
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Location: Somerset Energy Innovation Centre, Woodlands Court Business Park, Bridgwater
Work arrangement: 40 hours per week/ 8 hour days
Arrangement: Permanent
NUVIA UK's Technical Services & Consulting department is fast growing with hybrid opportunities available up and down the country. We're striving to create a multidisciplinary team to offer our clients the best range of talent.
BPSS clearance will be required at basic level. Prior clearance will not be transferable.
Hinkley Point C is a transformative infrastructure project for the UK, offering large scale, reliable, zero carbon electricity, boosting regional economies and building a foundation for future clean energy systems. NUVIA is a key part of this mission.
Job Purpose / Overview
Join us as a Technical Support Engineer, contributing to Transverse, Mechanical, Electrical and Civils topics at HPC and you'll be helping us to make sure we continue to deliver technical excellence for the project.
The successful applicant will be a key member of the wider Technical Branch of the Joint Design Office (JDO) , operating as part a team responsible for resolving critical, cross discipline design issues and engaging multidisciplinary Subject Matter Experts. The role offers exposure to a broad spectrum of technical topics across the project driving resolution of technical issues, strengthen engineering delivery, and enhance resilience of the JDO by proactively mitigating key project engineering risks.
The JDO responds Nuclear Safety Category 3 and 4 site queries as part of the Intelligent Customer role under a Technical Delegation of Authority given from the HPC Design Authority. The Technical Branch within the JDO also delivers Category 1 & 2 changes with support of the wider business.
The JDO is also responsible managing design changes as well as managing design configuration during construction, installation and commissioning, responsible for the management of the non-permanent design, temporary works (MD1) and As-Built information.
Framework & Boundaries
- Support the drafting of technical responses under supervision, ensuring alignment with project standards and expectations across stakeholders.
- Engage directly with construction teams to maintain visibility of programme drivers and incorporate emerging site priorities into technical planning.
- Coordinate and contribute to the delivery of SFS workshops, capturing outputs and ensuring actions are closed efficiently across disciplines.
- Maintain ownership of the Standard Field Solutions (SFS) Catalogue , driving resolution progress and ensuring alignment with field conditions.
- Collate and synthesise technical information from multiple sources to support standardisation and issue resolution.
- Contribute to process documentation activities, helping to identify inefficiencies and embed continuous improvement practices.
Principal Accountabilities
As a Technical Support Engineer reporting into the Transverse Technical Manager you will:
- Be an organised motivated individual able to communicate with a variety of stakeholders
- Be proactive in chasing delivery and performance of others
- Attend and contribute to meetings when required
- Build working relationships with SMEs, delivery teams and construction partners to facilitate issue resolution
- Support the identification and development of standardised technical solutions across common field challenges
- Assist in the preparation of performance reporting materials including dashboards and narrative summaries
- Contribute to continuous improvement initiatives by capturing lessons learned and identifying trends in technical queries
Knowledge & Skills
Essential
You will have good communication and presentation skills, being able to liaise with a variety of stakeholders across the wider business at various management levels from mid management up to director level.
You will need to:
Have a growth mindset.
- Be resilient, adaptable and have a willingness to learn and develop.
- Understand an individual level of knowledge and where to receive guidance.
- Be able to work and act autonomously.
- Be pragmatic and practical in your approach to developing solutions.
- Be able to demonstrate an ability to resolve straightforward issues of low complexity/risk in own technical discipline/area autonomously.
- Be a competent user of Microsoft software.
Qualifications & Experience
Essential
- Degree (or equivalent) in Engineering or other Science
- Demonstrable evidence of problem solving and stakeholder management
Desirable
- Chartered Engineer or member of similar institute
- Previous experience working in the Nuclear Industry
- Working in engineering design.
- Experience of working on a construction site
- EPR building, plant and system knowledge is desirable.
- Safety Case Knowledge and previous experience of Nuclear Safety Categorisations is desirable.
Pourquoi nous rejoindre ?
Why us?
- 8.5% Pension Contribution & Life Assurance
- Private Medical Scheme*
- Employee Share Scheme
- Salary Sacrifice Schemes: Electrical Vehicles, Technology and Cycle to Work
- 18 Weeks Full Maternity Pay* (+21w SMP)
- 25 days holiday (increasing to 28 days after 5 years' service, 31 days after 10 years' service)
- Option to buy, sell and carry over up to 5 days annual leave per year
- In partnership with trade unions
- Personal Development & Further Education Support
- Long Service & Recognition AwardsFree Employee Assistance Programme
- After 1 year of service.
NUVIA UK - a subsidiary of VINCI construction - is an international company that operates across highly regulated sectors including Civil Nuclear and has a strong presence and history of delivery at nuclear sites in the UK and internationally.
NUVIA UK is a performance-driven company that is committed to the development of its its people within a culture of safety, innovation, and excellence.
NUVIA UK is committed towards equality in employment.
NUVIA est une branche de VINCI, plus grand groupe intégré de concessions et BTP du monde. NUVIA est plus particulièrement l'entité nucléaire du Groupe VINCI et est impliqué dans le cycle de vie tout entier des installations nucléaires, du New Build au démantèlement, en passant par la maintenance et l'exploitation. NUVIA est en croissance constante, avec plus de 2700 salariés dans le monde. En moyenne, 100 hommes et femmes nous rejoignent chaque année. Maintenant, plus que jamais, nous recherchons de nouveaux talents pour soutenir la croissance du groupe.