46,760 Sitel jobs in the United Kingdom

Help-desk Administrator Required

Job Type: Temp - Perm

Start date: Immediate/Notice period

Location: Salford

Salary: 25,500 - 26,000

JOB DESCRIPTION:

An exciting opportunity for a Help-desk operator in Salford. Our client is looking for an experienced, fast paced, and hardworking Help-desk operator to join their team, with an immediate start. This is a temp - perm position.

Working hours

Monday to Friday

8:30am - 5pm.

Daily responsibilities will include:

• Achieve Key Performance Indicators (KPI's) related to customer service, client knowledge, system knowledge and attendance as captured in the operator balanced scorecard
• Provide accurate records of all the details of each Service request into the appropriate systems
• Provide a level of customer service which meets or exceeds the service commitment
• Accurately record details of all Service Requests
• Exhibit clear and professional behaviour when communicating via telephone or mail
• To achieve a high degree of customer and supplier satisfaction

Requirements for the role:

• Customer Service/Helpdesk experience
• Good Communication
• Knowledge of computer databases and their applications
• Planning and Organising
• Analytical Thinking

If you are interested in the role, please send your CV or call Jess on (phone number removed)

Newport | Competitive salary | 8.30am - 5pm | Monday to Friday | Temporary - Permanent

Acorn by Synergie is partnering with a national construction contractor to recruit an experienced Help Desk Administrator in Newport. This well-established company, located close to the city centre, offers opportunities for career growth within the business.

The role involves providing excellent customer service, supporting engineers and subcontractors, and ensuring accurate reporting and service delivery.

• Schedule engineers and manage dispatch.
• Provide a friendly and professional point of contact for customer queries and concerns.
• Handle incoming and outgoing calls as required.
• Log calls into the CAFM system and allocate to engineers or subcontractors.
• Close calls on the CAFM system, updating clients on progress or confirming completion.
• Raise purchase invoices for materials and purchase orders for subcontractors.
• Liaise with contract staff and subcontractors to ensure timely return of required information.
• Respond to queries, amend data and re-issue tasks as necessary.
• Work with the Contract Manager to improve service quality and reporting processes.
• Monitor CAFM (Job Logic) data to ensure work orders are correctly created, assigned, prioritised and categorised in line with KPIs and SLAs.

• Previous experience working on a help desk.
• Experience in engineer scheduling or dispatch.
• Strong administration skills.
• Experience in a customer-facing role.
• Good timekeeping.
• Proficiency in basic Microsoft Office packages.

• Full-time role with stable hours.
• Opportunity to move from temporary to permanent employment.
• Career progression within a well-established construction business.
• Supportive team environment.

• Monday to Friday, 8.30am - 5pm.

Apply online with your CV attached, or call our construction team at Acorn by Synergie.

Acorn by Synergie acts as an employment business for the supply of temporary workers.

We're seeking a proactive and customer-focused FM Helpdesk Administrator to join a dynamic facilities management team. This role suits someone who thrives in a fast-paced environment, enjoys solving problems, and takes pride in delivering excellent service. You'll be the first point of contact for clients, ensuring their maintenance needs are met efficiently and professionally.

• Act as the first line of support for client enquiries, ensuring a professional and empathetic approach

• Log and manage all incoming requests via phone and email using our CAFM system

• Provide timely updates to clients on reactive and planned works

• Monitor service level agreements (SLAs) and escalate issues when necessary

• Schedule and coordinate reactive and planned maintenance activities

• Liaise with engineers and subcontractors to ensure prompt job completion

• Maintain accurate job records with real-time updates in the CAFM system

• Track outstanding jobs and proactively communicate with stakeholders

• Ensure client and job data is consistently accurate and up-to-date

• Generate reports on job progress, SLA performance, and customer satisfaction

• Support compliance documentation and service report administration

• Contribute to system improvements and assist with CAFM enhancements

• Work closely with operations teams to uphold service delivery standards

• Share insights and best practices during team meetings

• Provide support during peak periods to maintain continuity

• Mentor new team members on helpdesk procedures and CAFM usage

• Experience in a busy FM helpdesk environment

• Familiarity with CAFM systems

• Strong communication and customer service skills

• Excellent organisational and multitasking abilities

• Proficiency in Microsoft Office (Teams, Word, Excel, Outlook)

• A flexible, adaptable approach to changing priorities

• A collaborative mindset with a drive for continuous improvement

This is more than just a helpdesk role-it's an opportunity to be part of a team that values initiative, collaboration, and service excellence. You'll play a key role in keeping facilities running smoothly and clients satisfied.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Help Desk Admin - FM/Construction

Location: KENT/London
Working Hours: Monday to Friday, 8:00 AM - 5:00 PM

Role Overview

We're looking for a proactive and highly organised help desk Administrator to support the efficient running of our service contracts. This role is ideal for someone with prior experience working on a help desk within the FM or construction industry , who thrives in a fast-paced environment and is confident liaising with engineers, subcontractors, and clients.

You will play a key role in coordinating planned and reactive maintenance works, ensuring compliance with contractual requirements, and keeping all stakeholders updated through effective communication and system management.

Skills & Experience Required

• Proven experience working in a help desk or coordinator role within a Construction or FM environment.
• Strong verbal and written communication; confident dealing with clients and engineers.
• Competent user of Microsoft Office (Excel, Outlook, Word).

• Experience working in a Service & Maintenance or Facilities Management setting.
• Working knowledge of CAFM systems (e.g., Concept, Planet, CAFM Explorer, or similar).
• Previous experience liaising with engineers and subcontractors.

Key Responsibilities

• Manage help desk functions for multiple contracts, handling incoming work requests and scheduling PPM/reactive tasks.
• Liaise daily with engineers and subcontractors to coordinate site attendance and ensure job completion.
• Maintain and update the CAFM system with job statuses, asset data, and contract-specific requirements.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Leading Facilities Management and Construction company delivering high-quality services across commercial, industrial, and public sector projectsseeka skilled and proactiveHelpdesk Advisor to support theirinternal teams and ensure the smooth operation across multiple job sites and offices.

You will serveas the first point of contact for internal and external usersseeking technical assistance. You will be responsible for managing help desk processess including scheduling andresolvingissues to conclusionincluding those on construction sites

You will ideally have:

• Proven experience in a Help Desk or Support role .

• Strong knowledge of Windows OS, Microsoft 365

• Experience supporting remote and field-based users.

• Excellent troubleshooting and problem-solving skills.

• Strong organizational and communication abilities.

• Ability to work independently and prioritize tasks effectively.

• Experience in the construction or facilities management industry (ideally but not essential)

Monday to Friday 8am to 5pm - I hrlunch

We're seeking a proactive and customer-focused FM Helpdesk Administrator to join a dynamic facilities management team. This role suits someone who thrives in a fast-paced environment, enjoys solving problems, and takes pride in delivering excellent service. You'll be the first point of contact for clients, ensuring their maintenance needs are met efficiently and professionally.

• Act as the first line of support for client enquiries, ensuring a professional and empathetic approach

• Log and manage all incoming requests via phone and email using our CAFM system

• Provide timely updates to clients on reactive and planned works

• Monitor service level agreements (SLAs) and escalate issues when necessary

• Schedule and coordinate reactive and planned maintenance activities

• Liaise with engineers and subcontractors to ensure prompt job completion

• Maintain accurate job records with real-time updates in the CAFM system

• Track outstanding jobs and proactively communicate with stakeholders

• Ensure client and job data is consistently accurate and up-to-date

• Generate reports on job progress, SLA performance, and customer satisfaction

• Support compliance documentation and service report administration

• Contribute to system improvements and assist with CAFM enhancements

• Work closely with operations teams to uphold service delivery standards

• Share insights and best practices during team meetings

• Provide support during peak periods to maintain continuity

• Mentor new team members on helpdesk procedures and CAFM usage

• Experience in a busy FM helpdesk environment

• Familiarity with CAFM systems

• Strong communication and customer service skills

• Excellent organisational and multitasking abilities

• Proficiency in Microsoft Office (Teams, Word, Excel, Outlook)

• A flexible, adaptable approach to changing priorities

• A collaborative mindset with a drive for continuous improvement

This is more than just a helpdesk role-it's an opportunity to be part of a team that values initiative, collaboration, and service excellence. You'll play a key role in keeping facilities running smoothly and clients satisfied.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

JobRole:TemporarytoPermanentHelpdesk Administrator

Location: OfficeBasedinMiltonKeynesHybridworkingavailableaftersuccessfulpassingofprobationperiod.

ContractType: TemporarytoPermanent

Hours: 37.5(8amto4pmOR9amto5pm)

Salary: £ perhour

AbouttheRole

WeareseekingaproactiveandorganisedHelpdeskAdministrator tojoinourbusyCareCentreteamonatemporarytopermanentbasis .Youwillplayavitalroleincoordinatingcustomer.

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