994 Snr Technical Support Engineer Prisma Cloud Focused Services Security Clearance Required jobs in the United Kingdom
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Snr. Technical Support Engineer, Prisma Cloud - Focused Services (Security Clearance Required)
Posted 1 day ago
Job Viewed
Job Description
At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.
Who We Are
We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.
As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!
Job Description
Your Career
You will work firsthand with our valued customers to address their complex post–sales concerns where analysis of situations or data requires an in–depth evaluation of many factors. You're a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You'll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non–technical and technical professionals.
You will regularly participate in technical discussions with multi–functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure - which means you'll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).
Your Impact
- Provide dedicated Technical Support for Prisma Cloud, ensuring service excellence in line with the statement of work and industry best practices.
- Respond to user-reported issues within defined SLAs, ensuring high customer satisfaction.
- Triage and resolve technical issues via ticketing systems, phone, and remote sessions.
- Troubleshoot complex problems at both the application and operating system levels using deep technical knowledge and collaboration with internal teams.
- Identify root causes (code, configuration, or environment), and work with engineering and product teams to deliver permanent solutions.
- Share insights from customer interactions to improve our product and support experience.
- Document troubleshooting steps and resolutions clearly for both internal and customer use.
- Lead root cause analysis and coordinate corrective actions to prevent recurrence.
Your Experience
Mandatory Requirements
Due to the nature of this role and the customers we support, candidates must either:
- Have lived in the UK for the last 5 consecutive years, or
- Hold British Citizenship
- This is essential to obtain UK Security Clearance and is a strict hiring requirement.
- Demonstrated ability to troubleshoot and resolve complex issues across varied environments, independently and effectively.
- Experience with cloud-native technologies: Kubernetes, Docker, Linux, AWS, Azure, GCP, CI/CD, Terraform, Ansible, Serverless, and container registries.
- In-depth understanding of public cloud platforms and deployment best practices.
- Strong knowledge of network protocols (TCP/IP) and security practices (IPSec, SSL-VPN, NAT, GRE).
- Hands-on experience with cloud infrastructure operations and troubleshooting customer tech stacks.
- Familiarity with SIEM tools, vulnerability management, malware analysis, and firewall configurations.
- Ability to communicate complex technical solutions to a wide range of audiences, both technical and non-technical.
- Skilled in Python, JSON, YAML, Bash, or other relevant scripting languages.
- 3–5 years of experience in Technical Support, or similar hands-on roles.
- Bachelor’s/Master’s degree in a technical field or equivalent practical/military experience.
The Team
Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it evolves. As threats and technology change, we stay in step to accomplish our mission.
You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.
Our Commitment
We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Snr. Technical Support Engineer, Prisma Cloud - Focused Services (Security Clearance Required)
Posted 20 days ago
Job Viewed
Job Description
At Palo Alto Networks® everything starts and ends with our mission:
Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.
**Who We Are**
We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.
As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!
**Your Career**
You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You're a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You'll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.
You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure - which means you'll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).
**Your Impact**
+ Provide dedicated Technical Support for Prisma Cloud, ensuring service excellence in line with the statement of work and industry best practices.
+ Respond to user-reported issues within defined SLAs, ensuring high customer satisfaction.
+ Triage and resolve technical issues via ticketing systems, phone, and remote sessions.
+ Troubleshoot complex problems at both the application and operating system levels using deep technical knowledge and collaboration with internal teams.
+ Identify root causes (code, configuration, or environment), and work with engineering and product teams to deliver permanent solutions.
+ Share insights from customer interactions to improve our product and support experience.
+ Document troubleshooting steps and resolutions clearly for both internal and customer use.
+ Lead root cause analysis and coordinate corrective actions to prevent recurrence.
**Your Experience**
**Mandatory Requirements**
** Due to the nature of this role and the customers we support, candidates must either:**
+ **Have lived in the UK for the last 5 consecutive years, or**
+ **Hold British Citizenship**
+ **This is essential to obtain UK Security Clearance and is a strict hiring requirement.**
+ Demonstrated ability to troubleshoot and resolve complex issues across varied environments, independently and effectively.
+ Experience with cloud-native technologies: Kubernetes, Docker, Linux, AWS, Azure, GCP, CI/CD, Terraform, Ansible, Serverless, and container registries.
+ In-depth understanding of public cloud platforms and deployment best practices.
+ Strong knowledge of network protocols (TCP/IP) and security practices (IPSec, SSL-VPN, NAT, GRE).
+ Hands-on experience with cloud infrastructure operations and troubleshooting customer tech stacks.
+ Familiarity with SIEM tools, vulnerability management, malware analysis, and firewall configurations.
+ Ability to communicate complex technical solutions to a wide range of audiences, both technical and non-technical.
+ Skilled in Python, JSON, YAML, Bash, or other relevant scripting languages.
+ 3-5 years of experience in Technical Support, or similar hands-on roles.
+ Bachelor's/Master's degree in a technical field or equivalent practical/military experience.
**The Team**
Our technical support team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn't stop once they sign - it evolves. As threats and technology change, we stay in step to accomplish our mission.
You'll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised - in fact, you'll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.
**Our Commitment**
We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at .
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Technical Customer Support Engineer
Posted 10 days ago
Job Viewed
Job Description
Are you a Technical Customer Support Engineer looking for a new role based in Nottinghamshire?
My client is an awarding winning company who design and manufacture a range of complex electronic products that are used all over the world.
They currently require a Technical Customer Support Engineer, who will report into the Customer Support Manager. You will provide technical support and guidance for customers and distributors, ensuring the right equipment is specified for projects, designing bespoke systems and responding to a variety of queries. You will be part of the customer facing team, communicating with clients via phone, email and web chat, upholding the company's values and delivering the high-quality service that our customers value.
Responsibilities include:
- Assessing new project enquiries, responding to customers and booking project details on to CRM system
- Identifying the correct system types to meet the project requirements, from a range of products and companion distributed products.
- Technical support and guidance, including remote troubleshooting of complex systems.
- Preparing equipment quotations, responding to bids in a timely manner.
- Site visits, surveys, customer meetings and demonstrations, including report writing to follow up.
- Providing technical training to customers.
The ideal Technical Customer Support Engineer, Nottinghamshire will have a blend of the following skills and experience:
- Experience of audio systems and technology.
- Experience designing on CAD programmes.
- Personable manner with customers and able to give clear, concise explanations of technology systems
- Good IT skills, experience with Microsoft Office and quick to learn new software packages
APPLY NOW for the Technical Customer Support Engineer job based in Newark, Nottinghamshire by sending your CV to (url removed).
Technical Customer Support Engineer
Posted 10 days ago
Job Viewed
Job Description
Are you a Technical Customer Support Engineer looking for a new role based in Nottinghamshire?
My client is an awarding winning company who design and manufacture a range of complex electronic products that are used all over the world.
They currently require a Technical Customer Support Engineer, who will report into the Customer Support Manager. You will provide technical support and guidance for customers and distributors, ensuring the right equipment is specified for projects, designing bespoke systems and responding to a variety of queries. You will be part of the customer facing team, communicating with clients via phone, email and web chat, upholding the company's values and delivering the high-quality service that our customers value.
Responsibilities include:
- Assessing new project enquiries, responding to customers and booking project details on to CRM system
- Identifying the correct system types to meet the project requirements, from a range of products and companion distributed products.
- Technical support and guidance, including remote troubleshooting of complex systems.
- Preparing equipment quotations, responding to bids in a timely manner.
- Site visits, surveys, customer meetings and demonstrations, including report writing to follow up.
- Providing technical training to customers.
The ideal Technical Customer Support Engineer, Nottinghamshire will have a blend of the following skills and experience:
- Experience of audio systems and technology.
- Experience designing on CAD programmes.
- Personable manner with customers and able to give clear, concise explanations of technology systems
- Good IT skills, experience with Microsoft Office and quick to learn new software packages
APPLY NOW for the Technical Customer Support Engineer job based in Newark, Nottinghamshire by sending your CV to (url removed).
Technical Customer Support Engineer
Posted 1 day ago
Job Viewed
Job Description
Are you a Technical Customer Support Engineer looking for a new role based in Nottinghamshire?
My client is an awarding winning company who design and manufacture a range of complex electronic products that are used all over the world.
They currently require a Technical Customer Support Engineer, who will report into the Customer Support Manager. You will provide technical support and guidance for c
Make sure to read the full description below, and please apply immediately if you are confident you meet all the requirements.
Please click on the apply button to read the full job description
Technical Customer Support Engineer
Posted today
Job Viewed
Job Description
Are you a Technical Customer Support Engineer looking for a new role based in Nottinghamshire?
My client is an awarding winning company who design and manufacture a range of complex electronic products that are used all over the world.
They currently require a Technical Customer Support Engineer, who will report into the Customer Support Manager. You will provide technical support and guidance for c.
Customer Support Engineer
Posted 9 days ago
Job Viewed
Job Description
Bedford 1-2 days a week on site (hybrid)
Our client is looking for a Customer Support Engineer, this is a fantastic opportunity for someone passionate about solving technical challenges and delivering outstanding customer service.
Our client is a market leader in customer experience technology and this role offers strong career development, predominately remote working with 1 or 2 days in the office and the chance to work with some of the most innovative tools in the industry.
Customer Support Engineer
Up to £28,000 per annum + benefits
The Role:
- Act as the first line of support for customer incidents, problems, and service requests. li>Diagnose and troubleshoot technical issues, working across customer environments.
- Collaborate with internal resolver teams and escalate where needed to meet SLAs and KPIs.
- Provide an exceptional support experience via email, phone, and remote sessions.
- Mentor customers and help them better understand and manage their own systems.
- Deploy hotfixes, perform system upgrades, and support software rollouts.
- Maintain accurate records in the service management system.
- Participate in an on-call rota for out-of-hours support and occasional overtime for planned updates.
Experience & Skills:
- Strong technical troubleshooting experience especially within application support or similar roles.
- Confident supporting unified communications or contact centre platforms .
- Hands-on experience with Windows Server administration .
- Familiarity with telephony troubleshooting , networks, and endpoint diagnostics.
- Continuous residency in the UK for 3 or more years.
Desirable:
- A background supporting a proprietary software application.
- Experience working with unified communications solutions.
- Familiar with executing common administrative tasks on Microsoft Windows Server.
- Experienced in diagnosing telephony issues between networked endpoints.
- Role involving troubleshooting problems in collaboration with customers, B2B service desks and MSPs.
If this Customer Support Engineer role would be of interest please contact (url removed) for more information
Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
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Customer Support Engineer
Posted 9 days ago
Job Viewed
Job Description
Poole 1-2 days a week on site (hybrid)
Our client is looking for a Customer Support Engineer, this is a fantastic opportunity for someone passionate about solving technical challenges and delivering outstanding customer service.
Our client is a market leader in customer experience technology and this role offers strong career development, predominately remote working with 1 or 2 days in the office and the chance to work with some of the most innovative tools in the industry.
Customer Support Engineer
Up to £28,000 per annum + benefits
The Role:
- Act as the first line of support for customer incidents, problems, and service requests. li>Diagnose and troubleshoot technical issues, working across customer environments.
- Collaborate with internal resolver teams and escalate where needed to meet SLAs and KPIs.
- Provide an exceptional support experience via email, phone, and remote sessions.
- Mentor customers and help them better understand and manage their own systems.
- Deploy hotfixes, perform system upgrades, and support software rollouts.
- Maintain accurate records in the service management system.
- Participate in an on-call rota for out-of-hours support and occasional overtime for planned updates.
Experience & Skills:
- Strong technical troubleshooting experience especially within application support or similar roles.
- Confident supporting unified communications or contact centre platforms .
- Hands-on experience with Windows Server administration .
- Familiarity with telephony troubleshooting , networks, and endpoint diagnostics.
- Continuous residency in the UK for 3 or more years.
Desirable:
- A background supporting a proprietary software application.
- Experience working with unified communications solutions.
- Familiar with executing common administrative tasks on Microsoft Windows Server.
- Experienced in diagnosing telephony issues between networked endpoints.
- Role involving troubleshooting problems in collaboration with customers, B2B service desks and MSPs.
If this Customer Support Engineer role would be of interest please contact (url removed) for more information
Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Customer Support Engineer
Posted 10 days ago
Job Viewed
Job Description
Bedford 1-2 days a week on site (hybrid)
Our client is looking for a Customer Support Engineer, this is a fantastic opportunity for someone passionate about solving technical challenges and delivering outstanding customer service.
Our client is a market leader in customer experience technology and this role offers strong career development, predominately remote working with 1 or 2 days in the office and the chance to work with some of the most innovative tools in the industry.
Customer Support Engineer
Up to £28,000 per annum + benefits
The Role:
- Act as the first line of support for customer incidents, problems, and service requests. li>Diagnose and troubleshoot technical issues, working across customer environments.
- Collaborate with internal resolver teams and escalate where needed to meet SLAs and KPIs.
- Provide an exceptional support experience via email, phone, and remote sessions.
- Mentor customers and help them better understand and manage their own systems.
- Deploy hotfixes, perform system upgrades, and support software rollouts.
- Maintain accurate records in the service management system.
- Participate in an on-call rota for out-of-hours support and occasional overtime for planned updates.
Experience & Skills:
- Strong technical troubleshooting experience especially within application support or similar roles.
- Confident supporting unified communications or contact centre platforms .
- Hands-on experience with Windows Server administration .
- Familiarity with telephony troubleshooting , networks, and endpoint diagnostics.
- Continuous residency in the UK for 3 or more years.
Desirable:
- A background supporting a proprietary software application.
- Experience working with unified communications solutions.
- Familiar with executing common administrative tasks on Microsoft Windows Server.
- Experienced in diagnosing telephony issues between networked endpoints.
- Role involving troubleshooting problems in collaboration with customers, B2B service desks and MSPs.
If this Customer Support Engineer role would be of interest please contact (url removed) for more information
Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Customer Support Engineer
Posted 10 days ago
Job Viewed
Job Description
Poole 1-2 days a week on site (hybrid)
Our client is looking for a Customer Support Engineer, this is a fantastic opportunity for someone passionate about solving technical challenges and delivering outstanding customer service.
Our client is a market leader in customer experience technology and this role offers strong career development, predominately remote working with 1 or 2 days in the office and the chance to work with some of the most innovative tools in the industry.
Customer Support Engineer
Up to £28,000 per annum + benefits
The Role:
- Act as the first line of support for customer incidents, problems, and service requests. li>Diagnose and troubleshoot technical issues, working across customer environments.
- Collaborate with internal resolver teams and escalate where needed to meet SLAs and KPIs.
- Provide an exceptional support experience via email, phone, and remote sessions.
- Mentor customers and help them better understand and manage their own systems.
- Deploy hotfixes, perform system upgrades, and support software rollouts.
- Maintain accurate records in the service management system.
- Participate in an on-call rota for out-of-hours support and occasional overtime for planned updates.
Experience & Skills:
- Strong technical troubleshooting experience especially within application support or similar roles.
- Confident supporting unified communications or contact centre platforms .
- Hands-on experience with Windows Server administration .
- Familiarity with telephony troubleshooting , networks, and endpoint diagnostics.
- Continuous residency in the UK for 3 or more years.
Desirable:
- A background supporting a proprietary software application.
- Experience working with unified communications solutions.
- Familiar with executing common administrative tasks on Microsoft Windows Server.
- Experienced in diagnosing telephony issues between networked endpoints.
- Role involving troubleshooting problems in collaboration with customers, B2B service desks and MSPs.
If this Customer Support Engineer role would be of interest please contact (url removed) for more information
Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.