1,164 Social Assistance Services jobs in the United Kingdom

• Support vulnerable adults in making informed decisions about their resources, support, and services to sustain or enhance their quality of life and well-being.
li>Collaborate with Lewisham's Integrated Health and Social Care model, working alongside multi-disciplinary teams, including the voluntary sector, to promote independence and personalisation.
• Serve as the primary contact for residents and their unpaid carers, aiding them in maximizing their independence and benefiting from personalisation and community resources.
• Coordinate quality community-based packages and other services for Service Users and their Carers, ensuring they represent Best Value for the borough and the NHS CCG.
• Encourage self-help and mutual aid through initiatives that increase individual and community capacity, social inclusion, and community networks. Support reciprocal support and sustainable caring roles by employing a strength-based approach to casework.

• Proven experience in supporting vulnerable adults and facilitating informed decision-making.
• Strong understanding of integrated health and social care models and experience working with multi-disciplinary teams.
• Excellent communication and interpersonal skills, with the ability to serve as a main point of contact for residents and carers.
• Experience in arranging community-based packages and services, with a focus on achieving Best Value.
• Ability to adopt a strength-based approach to casework, promoting social inclusion and community networking.

• Develop, maintain, and troubleshoot workflows, templates, and automation processes within the case management system.
• Design, prepare, and manage business reports and dashboards using tools such as SQL, Power BI, and Excel.
• Provide day-to-day IT support to users, including assistance with hardware, software, and application-related issues.
• Deliver onboarding and refresher training for staff on the case management system and other firm-wide IT platforms.
• Manage and maintain system integrations with third-party tools (e.g., e-signature platforms, court bundling tools, online portals).
• Collaborate with departments to identify opportunities for process improvement and implement effective technical solutions.

• Significant hands-on experience with case management system development and workflow automation.
• Proficiency in Power BI and Excel for data analysis and reporting.
• Strong analytical and problem-solving abilities, with the capability to resolve system and integration issues independently.
• Confident providing IT support in person, via phone, and through email to users with varying levels of technical expertise.
• Excellent communication and interpersonal skills with the ability to explain technical information clearly.
• Experience delivering system training to individuals and groups.
• Highly organised, self-motivated, and able to manage multiple projects or priorities effectively.

• Proficiency in SQL for data extraction, analysis, and reporting.
• Familiarity with legal practice management systems (e.g., SOS Practice Manager) or similar.
• Experience working with third-party integrations related to case or workflow management systems.
• Previous experience in a legal, financial, or professional services environment.

• Develop, maintain, and troubleshoot workflows, templates, and automation processes within the case management system.
• Design, prepare, and manage business reports and dashboards using tools such as SQL, Power BI, and Excel.
• Provide day-to-day IT support to users, including assistance with hardware, software, and application-related issues.
• Deliver onboarding and refresher training for staff on the case management system and other firm-wide IT platforms.
• Manage and maintain system integrations with third-party tools (e.g., e-signature platforms, court bundling tools, online portals).
• Collaborate with departments to identify opportunities for process improvement and implement effective technical solutions.

• Significant hands-on experience with case management system development and workflow automation.
• Proficiency in Power BI and Excel for data analysis and reporting.
• Strong analytical and problem-solving abilities, with the capability to resolve system and integration issues independently.
• Confident providing IT support in person, via phone, and through email to users with varying levels of technical expertise.
• Excellent communication and interpersonal skills with the ability to explain technical information clearly.
• Experience delivering system training to individuals and groups.
• Highly organised, self-motivated, and able to manage multiple projects or priorities effectively.

• Proficiency in SQL for data extraction, analysis, and reporting.
• Familiarity with legal practice management systems (e.g., SOS Practice Manager) or similar.
• Experience working with third-party integrations related to case or workflow management systems.
• Previous experience in a legal, financial, or professional services environment.

Venesky-Brown’s client, a public sector organisation in Glasgow, is currently looking to recruit x 2 HR Advisors (Case Management), one role until 31st December 2025 and the other until 31st March 2026 on a rate of £20.08/hour PAYE. These roles will be hybrid working.

Responsibilities:

- Provision of high quality and consistent advisory level advice, guidance, direction and performance on all HR related matters, delivering effective solutions to issues and problems.

- Work autonomously, proactively and timeously in regard to individual/team deliverables (functional workload, cases, projects, tasks etc.) flexibly managing competing demands and priorities, assessing and managing risk as appropriate and accessing line management for advice and direction as required.

- Coach, support and promote consistent and proportionate HR practices and reinforce effective corporate governance in support of functional and Departmental priorities.

- Represent the interests and priorities of HR at a wide variety of local, regional and national meetings/fora in furtherance of HR priorities, whilst fostering effective relationships with HR and/business area stakeholders. Deputise for HR Managerial posts as and when required.

- Utilise, promote and contribute to development and design of current and proposed resources/information channels and communication (toolkits, guidance documents, FAQs, intranet, Policy Hub, SharePoint, MI dashboards etc.) on HR related matters, supporting new initiatives, policy change or action in support of wider functional priorities and objectives.

- Guide, support and develop Assistant HR Advisors/HR Administrators in regard to all people related matters, sharing knowledge, coaching and provision of direction in furtherance of functional/departmental priorities as appropriate.

- Support implementation of HR related strategies, plans and initiatives towards implementation and deliver associated awareness sessions/training as required across the organisation.

- Develop strong working relationships with internal/external stakeholders working collaboratively on all people related issues.

- To ensure fair and inclusive HR practices and processes at all times, underpinned by a commitment to regular review, relative to current and proposed cases, practices, processes, activities and services.

- Produce high quality, accurate people related research analysis and reporting and apply effective credible insight to inform and support effective decision making at all levels.

- Demonstrate a track record of continuous professional development and regularly apply learning to effect change to HR service delivery, policy, process and practices.

- Will be responsible for managing and assessing risk within all areas of managerial/supervisory responsibility.

- Providing high quality and consistent people advice, coaching and guidance to customers/stakeholders in line with values, organisational policies and legal requirements.

- Raise awareness, increase compliance and share good practice and expertise, working in partnership ensure a comprehensive understanding of their business and service HR challenges whilst seeking and delivering, robust, pragmatic and innovative people centred solution.

Essential Skills:

- Experience within a relevant field, contributing to a high-performing team of HR Professionals

- Flexibility to balance and deliver multiple, often conflicting priorities under pressure is required as is ability to problem solve, advise and guide colleagues and customers

- Educated to HNC level or equivalent qualification OR Experience within a relevant field, contributing to a high-performing team of HR professionals.

- MCIPD–Accredited or working towards.

- Ability to work autonomously within parameters defined by line management.

- Effective communication, influencing and negotiating skills in respect to routine HR matters.

- Knowledge and understanding of relevant HR legislation, guidance, policies and good practice.

- Ability to interpret and apply policy and procedures effectively and consistently.

- Ability to interpret, manipulate and analyse data to inform business proposals, performance, impact, providing insight/reports as required.

- Organised, attention to detail and high levels of accuracy.

- Flexibility to balance and deliver multiple, often conflicting priorities under pressure.

- Ability to problem solve, advise and guide colleagues/customers within relevant field and allocated remit.

- Inclusive and proactive team member.

- Highly proficient in Microsoft applications (excel, word, PowerPoint etc).

Desirable Skills:

- Membership of CIPD to Chartered level is desirable

- Driving License

If you would like to hear more about this opportunity please get in touch.

Description

Our local government clients are recruiting a Social Worker – Adult Services to deliver high-quality and effective social work services, responding promptly to the needs of adults, carers, and their families within statutory guidelines. The postholder will participate in assessments, care planning, and safeguarding (for ASYEs, this will be under the supervision of an experienced practitioner.  

Your key responsibilities will include:

To ensure customers receive the right help at the right time, addressing their needs for choice, early intervention, prevention, information, and advice, and helping them take advantage of opportunities and make informed decisions regarding their support. This will include devising appropriate well-being and support plans. The use and understanding of Advocacy will be key to this role.

Qualification – Essential

• GCSE Grade (or equivalent) in English Language and Mathematics.
li>A recognised degree in Social Work, DipSW or CQSW.
• Social Work England registered.
• Advanced –Microsoft Office, Word, Excel, Outlook, Social Media and CRM.

Qualifications, Knowledge, and Experience Requirements - Criteria to be Evaluated at the Shortlisting Stage.

< i>Experience in carrying out comprehensive social work assessments using the Care Act.
• Experience of providing information, advice and signposting, to enable them to make informed decisions.
• Experience of working in partnership with people, their careers and service providers
• Experience with using Direct Payments would also be advantageous.
• Demonstrable ability to monitor and review the impact of support plans against the agreed outcomes to ensure they are effective.
• Demonstrable ability to produce high-quality recordings, contact details, assessments, and support plans.
• Ability to prepare and present high-quality reports for use in legal cases, including the Court of Protection.
• An understanding of and commitment to actively supporting and promoting equality within the workplace and the community, and equity of access to services for residents.
• Able to make judgements of need using clinical reasoning and record these accurately.
• Able to work collaboratively with service users, carers and a wide range of stakeholders at all levels and across a variety of organisations.
• Good demonstrable understanding of the Care Act and the Mental Capacity Act /DOLS.
• Good working knowledge of the London Multi Agency Adult Safeguarding policy and procedures and all related adults legislation, including Making Safeguarding Personal.
• Knowledge of current best practice and integration initiatives across health and care areas.
• Knowledge and understanding of the needs of Adults at Risk and those with long-term conditions and complex needs.
• Good understanding of the issues related to delivering assessment and support planning for individuals within a diverse community setting.  
li>Working knowledge of a wide range of typical IT tools, including database, Word processing, email and spreadsheet applications.

Essential Compliance Requirements

• 5 Years References
• DBS disclosure at the Enhanced level is required
• A pre-engagement screening is mandatory for this role. Please be prepared for this additional step in the application process.

Diamond Blaque Group, a leading provider in the public sector, is acting as an employment agency for this vacancy. Our organisation is deeply committed to fostering an environment of equal opportunity and diversity in the workplace.

Description

Our local government clients are recruiting a Social Worker – Adult Services to deliver high-quality and effective social work services, responding promptly to the needs of adults, carers, and their families within statutory guidelines. The postholder will participate in assessments, care planning, and safeguarding (for ASYEs, this will be under the supervision of an experienced practitioner.  

Your key responsibilities will include:

To ensure customers receive the right help at the right time, addressing their needs for choice, early intervention, prevention, information, and advice, and helping them take advantage of opportunities and make informed decisions regarding their support. This will include devising appropriate well-being and support plans. The use and understanding of Advocacy will be key to this role.

Qualification – Essential

• GCSE Grade (or equivalent) in English Language and Mathematics.
li>A recognised degree in Social Work, DipSW or CQSW.
• Social Work England registered.
• Advanced –Microsoft Office, Word, Excel, Outlook, Social Media and CRM.

Qualifications, Knowledge, and Experience Requirements - Criteria to be Evaluated at the Shortlisting Stage.

< i>Experience in carrying out comprehensive social work assessments using the Care Act.
• Experience of providing information, advice and signposting, to enable them to make informed decisions.
• Experience of working in partnership with people, their careers and service providers
• Experience with using Direct Payments would also be advantageous.
• Demonstrable ability to monitor and review the impact of support plans against the agreed outcomes to ensure they are effective.
• Demonstrable ability to produce high-quality recordings, contact details, assessments, and support plans.
• Ability to prepare and present high-quality reports for use in legal cases, including the Court of Protection.
• An understanding of and commitment to actively supporting and promoting equality within the workplace and the community, and equity of access to services for residents.
• Able to make judgements of need using clinical reasoning and record these accurately.
• Able to work collaboratively with service users, carers and a wide range of stakeholders at all levels and across a variety of organisations.
• Good demonstrable understanding of the Care Act and the Mental Capacity Act /DOLS.
• Good working knowledge of the London Multi Agency Adult Safeguarding policy and procedures and all related adults legislation, including Making Safeguarding Personal.
• Knowledge of current best practice and integration initiatives across health and care areas.
• Knowledge and understanding of the needs of Adults at Risk and those with long-term conditions and complex needs.
• Good understanding of the issues related to delivering assessment and support planning for individuals within a diverse community setting.  
li>Working knowledge of a wide range of typical IT tools, including database, Word processing, email and spreadsheet applications.

Essential Compliance Requirements

• 5 Years References
• DBS disclosure at the Enhanced level is required
• A pre-engagement screening is mandatory for this role. Please be prepared for this additional step in the application process.

Diamond Blaque Group, a leading provider in the public sector, is acting as an employment agency for this vacancy. Our organisation is deeply committed to fostering an environment of equal opportunity and diversity in the workplace.

• Conduct assessments of children and families' needs, identifying risks and support requirements.
• Develop, implement, and review care plans in collaboration with children, families, and relevant professionals.
• Investigate allegations of child abuse and neglect, ensuring timely and appropriate interventions.
• Provide support, advice, and advocacy to children and their families, empowering them to manage challenges.
• Work closely with schools, health services, police, and other agencies to coordinate care and support.
• Prepare court reports and represent the service in legal proceedings when necessary.
• Manage a caseload of complex cases, ensuring effective case management and documentation.
• Maintain accurate and up-to-date records using the client's case management system.
• Participate in regular supervision and contribute to team meetings and professional development activities.
• Ensure compliance with all relevant legislation, policies, and procedures related to child protection and welfare.

• A recognised Social Work qualification (e.g., BA in Social Work, DipSW, CQSW) and registration with Social Work England.
• Significant experience working as a Social Worker, preferably within Children's Services.
• Thorough knowledge of child protection legislation, policies, and procedures.
• Proven ability to conduct effective assessments and develop care plans.
• Excellent communication, interpersonal, and report-writing skills.
• Strong organizational and time-management abilities.
• Ability to remain calm and effective under pressure.
• A commitment to anti-discriminatory practice and promoting equality.
• Full UK driving license and access to a vehicle for travel.

Provide Tier 1 support as the first point of contact for HR queries across EMEA. Deliver accurate, timely responses and case resolution to employees and managers while ensuring compliance with regional processes and policies.

Key Responsibilities:

• Receivelog, and triage HR cases via ticketing systems and phone.

• Provide first-line resolution for common inquiries (policies, benefits, process guidance).

• Escalate complex cases to Team Leader or COEs as required.

• Maintain accurate records and case documentation.

• Support knowledge base maintenance and continuous improvement initiatives.

• Ensure compliance with data protection requirements (GDPR).

Education:

• Bachelor's degree in HR, Business Administration, and/or CIPD qualification preferred although other related fields may be considered

• Proven experience in HR shared services or contact center environment.

• Strong data accuracy and attention to detail.

• Strong customer service mindset and communication skills.

• Proficient in HRIS and ticketing tools.

• Fluent in English; additional European language an advantage.

• Proficiency with HRIS platforms (SuccessFactors, Oracle, Workday).

Key Performance Indicators (KPIs) & SLAs:

• 95% first-contact resolution rate.

• 98% case closure within SLA.

• Zero critical compliance breaches.

• ≥95% customer satisfaction ratings

Note to recruiters and employment agencies: We will not pay for unsolicited resumes from recruiters and employment agencies unless we have a signed agreement and have required assistance, in writing, for a specific opening.Provide Tier 1 support as the first point of contact for HR queries across EMEA. Deliver accurate, timely responses and case resolution to employees and managers while ensuring compliance with regional processes and policies.