2,714 Social Assistance Services jobs in the United Kingdom

Portfolio are proud to be exclusively representing our client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add a Case Management Administrator to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector, to business partners, individual users, employees and their family members.

You will be an administrative wizard, who is focused on ensuring high levels of professionalism whilst working 'behind the scenes' of a clinical operation and adhering to internal and client KPIs and SLAs. The case management administration team manages all counselling cases, ensuring cases are processed efficiently, whilst also maintaining external affiliate network compliance. You will also be expected to monitor the journey of the matching process to ensure the external affiliate network, and internal counsellors, have any relevant coaching and guidance on processes.

Day To Day Responsibilities

• Ensure all counselling cases are matched within 24 working hours and session confirmations are received within 12 working hours
• To monitor, mentor and ensure the affiliate network are working in line with clinical governance and embracing short-term workplace counselling
• To process and manage additional sessions requests, liaising with counsellors and employers to ensure these are completed within a timely manner
• Ensure all individual and team KPIs are adhered to on a daily, weekly, and monthly basis
• To maintain confidentiality and discretion when dealing with any cases, or sensitive information obtained as part of the role
• Answering telephone calls and dealing with general departmental enquiries when required

What You Bring To The Team

• Excellent communication and customer service skills
• Self-sufficient, innovative, and driven with the ability to work independently or as part of a team
• Good level of computer literacy (MS Office, Word, Excel and PowerPoint)
• Experience in data entry, scheduling, and diary management (desired but not essential)
• Track record of meeting and exceeding KPIs and targets and a desire to instil the same behaviours into the team (desired, but not essential)

Benefits

• 25 days' holiday, plus bank holidays
• Day off on your birthday
• Cash plan for you (and your children, if any)
• Holidays increase after 2-and 5- years' service
• Contractual sick pay
• Private medical insurance after 5 years' service
• Pension Plan and Life Insurance
• Pension plan contributions increase after 5- and 7-years' service
• Holiday season bonus after 3 years' service
• Profit share scheme
• Season ticket loan scheme
• Cycle to work scheme
• Access to Employee Assistance Programme
• Social sessions on the last Friday of the month with free food and drink - we call this Fab Friday!
• Company incentives, access to discount schemes
• Free onsite gym with regular group classes

49603LSR1

INDMANJ

• Conduct comprehensive remote needs assessments for clients facing social, economic, or personal challenges.
• Develop, implement, and regularly review individualised support plans in collaboration with clients.
• Provide ongoing remote support, advocacy, and guidance to clients, helping them to access essential services and resources.
• Manage a caseload of clients, maintaining accurate and confidential records of interventions and progress.
• Liaise effectively with external agencies, professionals, and service providers to ensure integrated support for clients.
• Offer crisis intervention and de-escalation support as needed.
• Empower clients to develop coping strategies and independent living skills.
• Contribute to the development and delivery of community outreach programmes and group support sessions (delivered remotely).
• Participate in team meetings, case conferences, and training sessions, sharing knowledge and insights.
• Stay updated on relevant social policies, legislation, and available support services within the community.

• NVQ Level 3 or 4 in Health and Social Care, or a related field.
• Minimum of 3-5 years of experience working in community support, social care, or a related field.
• Proven experience in case management, needs assessment, and support planning.
• Strong understanding of safeguarding procedures and relevant legislation.
• Excellent communication, active listening, and interpersonal skills, with the ability to connect with individuals from diverse backgrounds.
• Proficiency in using IT systems for case management and communication (e.g., video conferencing, case management software).
• Ability to work independently, manage time effectively, and maintain professional boundaries in a remote setting.
• Empathy, resilience, and a genuine passion for helping others.
• Experience in specific areas such as mental health, substance misuse, homelessness, or domestic violence is advantageous.

• Conduct comprehensive social work assessments for individuals and families.
• Develop, implement, and review effective care and support plans.
• Manage a complex caseload, ensuring timely and appropriate interventions.
• Liaise and collaborate with multi-agency partners to coordinate care.
• Provide supervision and mentorship to junior social workers.
• Ensure adherence to all relevant legislation, policies, and procedures.
• Champion the rights and needs of service users through effective advocacy.
• Maintain accurate and confidential case records.

• Social Work England registration (DipSW, BA Hons Social Work, or equivalent).
• Minimum of 5 years of post-qualifying experience in social work.
• Demonstrated experience in complex case management (e.g., child protection, safeguarding).
• In-depth knowledge of social care legislation and best practices.
• Excellent assessment, care planning, and risk management skills.
• Strong communication, interpersonal, and advocacy abilities.
• Ability to work effectively within a multi-agency framework.
• Proficiency in case management software.

• Undertake comprehensive assessments of needs for individuals and families, adhering to statutory guidelines.
• Develop, implement, and review care and support plans, ensuring they meet identified needs and promote independence.
• Manage a caseload of complex and high-risk cases, including child protection, safeguarding, and adult care issues.
• Coordinate and liaise effectively with multidisciplinary teams, including health services, education, police, and other voluntary agencies.
• Provide direct support, guidance, and advocacy to service users and their families.
• Conduct statutory visits and home assessments, documenting findings accurately and objectively.
• Ensure all work is undertaken in accordance with relevant legislation, policies, and procedures.
• Mentor and support less experienced social workers, contributing to team development and knowledge sharing.
• Participate in supervision, case conferences, and professional development activities.
• Maintain accurate and confidential case records using the designated social care IT system.
• Respond to emergencies and provide crisis intervention as required.
• Represent the service in various forums, including court proceedings when necessary.

• DipSW or equivalent social work qualification.
• Registered with Social Work England (or relevant professional body).
• Significant post-qualifying experience in social work, with a demonstrable track record in managing complex cases.
• In-depth knowledge of safeguarding legislation, child protection procedures, and relevant adult care frameworks.
• Proven experience in undertaking assessments and developing care plans.
• Excellent communication, interpersonal, and negotiation skills.
• Ability to work effectively under pressure and manage competing priorities.
• Strong analytical and problem-solving abilities.
• Proficiency in using social care IT systems.
• A full UK driving licence and access to a vehicle may be required for site visits.

• Undertake comprehensive assessments of children's needs and risks, developing robust care and protection plans.
• Manage a caseload of complex and challenging cases involving significant risk factors.
• Provide direct support and intervention to children and families, working collaboratively with a range of multidisciplinary agencies.
• Chair meetings and case conferences, ensuring effective communication and decision-making.
• Mentor, supervise, and support less experienced social workers, promoting professional development.
• Contribute to the development and implementation of team policies and procedures.
• Prepare high-quality reports for court proceedings and other statutory requirements.
• Maintain accurate and up-to-date case records in line with organisational policies and professional standards.
• Represent the team and organisation in multi-agency forums and community engagement activities.
• Participate in regular supervision and professional development activities.

• BA/BSc in Social Work or equivalent recognised social work qualification.
• Registered Social Worker with the relevant professional body (e.g., Social Work England).
• Minimum of 5 years of post-qualifying experience in child protection or a related field.
• Proven experience in managing complex safeguarding cases and undertaking comprehensive assessments.
• In-depth knowledge of relevant legislation, policies, and procedures relating to child protection.
• Excellent assessment, planning, intervention, and review skills.
• Strong report-writing skills and experience of presenting evidence in legal settings.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to work effectively under pressure and manage competing priorities.
• Demonstrated ability to lead and mentor other professionals.
• Full driving licence and access to a vehicle for work purposes.

• Conduct comprehensive social care assessments of adult individuals' needs and circumstances.
• Develop, implement, and review person-centered care and support plans.
• Coordinate with a range of health and social care professionals, agencies, and service providers.
• Manage a caseload of complex cases, ensuring timely and effective interventions.
• Safeguard vulnerable adults, responding to and investigating concerns of abuse or neglect.
• Provide emotional support, advice, and advocacy to clients and their families.
• Facilitate community-based support and promote independence and social inclusion.
• Maintain accurate and confidential case records in accordance with professional standards and policies.
• Participate in regular supervision and professional development activities.
• Contribute to the continuous improvement of social care services.

• Professional Social Work qualification (e.g., BA/BSc Social Work, DipSW).
• Current registration with the relevant professional body (e.g., Social Work England).
• Proven experience working with adults in a social care setting.
• Thorough knowledge of relevant legislation, policies, and procedures (e.g., Care Act 2014, safeguarding procedures).
• Excellent assessment, care planning, and risk management skills.
• Strong communication, negotiation, and interpersonal skills.
• Ability to work autonomously and collaboratively within a team.
• Proficiency in using IT systems for case management and record-keeping.
• Full UK driving licence and access to a vehicle for community-based work is often required.
• Commitment to promoting equality, diversity, and human rights.

Team Facilitator - Social Care Services

Location: Glasgow, G51 1DR - Hybrid
Salary: £28,961 per annum + additional On Call Payment
Contract: 39 hours per week, Full time, Permanent

The Best in You Brings Out the Best in Me

Are you a driven and motivated individual who enjoys new and unique challenges

Do you have the passion and drive to lead a team of frontline staff to support individuals to achieve th.

WHJS1_UKTJ

Client

Local Authority in Barking

Job Title

Pay Rate

24.29 an hour PAYE/31.75 an hour UMBRELLA

Hours

36 Hours a week(Mon-Fri)9AM-5PM

Duration

Initial 3 month Contract, potential FTC available afterwards

Location

HYBRID WORKING- Minimum 3 days a week office based in Barking Town Hall

Description

Key Responsibilities:

• Legislative and Policy Compliance:
  Overseeing adherence to housing legislation, Council policies, the Council Constitution, and information security standards.
  
  
  
  
  
• Case Management:
  Managing a caseload of clients, including those with complex needs, by conducting thorough risk assessments and developing individualized plans.
  
  
  
  
  
• Record Management:
  Maintaining high standards of record-keeping for all information assigned to the post.
  
  
  
  
  
• Data Analysis:
  Using strong analytical skills, including advanced Excel, to interpret data and communicate key practice and policy implications.
  
  
  
  
  
• Interagency Collaboration:
  Working effectively as part of multi-agency teams to address safeguarding issues and provide support.
  
  
  
  
  
• Client Support and Engagement:
  Providing support, information, and advice to individuals, especially those facing homelessness, and promoting their active participation in decision-making processes.
  
  

  We are looking for somebody with the following skills:

  • Awareness of Awabbs law - coming into force on 27 October 2025
  • Computer literate

  • Damp and moud,disrepairs knowledge ideal.

  • Comfortable managing & analysing data
  • Ability to manage a large volume of cases / case management
  • Case Managment experience is essential
  • Comfortable talking to Residents and other stakeholders
  • Team player - able to work collaboratively
  • An understanding of compliance
  • Hybrid working - able to attend the Town Hall at least three times per week
  
  
  
  
  

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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