234 Social Support jobs in the United Kingdom

Portfolio are proud to be exclusively representing our client who are a trusted health and wellbeing network who have been making a positive difference in over 15 million lives, in their search to add a Case Management Administrator to their team. Our client offers the most comprehensive employee assistance programme on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public and non-profit sector, to business partners, individual users, employees and their family members.

You will be an administrative wizard, who is focused on ensuring high levels of professionalism whilst working 'behind the scenes' of a clinical operation and adhering to internal and client KPIs and SLAs. The case management administration team manages all counselling cases, ensuring cases are processed efficiently, whilst also maintaining external affiliate network compliance. You will also be expected to monitor the journey of the matching process to ensure the external affiliate network, and internal counsellors, have any relevant coaching and guidance on processes.

Day To Day Responsibilities

• Ensure all counselling cases are matched within 24 working hours and session confirmations are received within 12 working hours
• To monitor, mentor and ensure the affiliate network are working in line with clinical governance and embracing short-term workplace counselling
• To process and manage additional sessions requests, liaising with counsellors and employers to ensure these are completed within a timely manner
• Ensure all individual and team KPIs are adhered to on a daily, weekly, and monthly basis
• To maintain confidentiality and discretion when dealing with any cases, or sensitive information obtained as part of the role
• Answering telephone calls and dealing with general departmental enquiries when required

What You Bring To The Team

• Excellent communication and customer service skills
• Self-sufficient, innovative, and driven with the ability to work independently or as part of a team
• Good level of computer literacy (MS Office, Word, Excel and PowerPoint)
• Experience in data entry, scheduling, and diary management (desired but not essential)
• Track record of meeting and exceeding KPIs and targets and a desire to instil the same behaviours into the team (desired, but not essential)

Benefits

• 25 days' holiday, plus bank holidays
• Day off on your birthday
• Cash plan for you (and your children, if any)
• Holidays increase after 2-and 5- years' service
• Contractual sick pay
• Private medical insurance after 5 years' service
• Pension Plan and Life Insurance
• Pension plan contributions increase after 5- and 7-years' service
• Holiday season bonus after 3 years' service
• Profit share scheme
• Season ticket loan scheme
• Cycle to work scheme
• Access to Employee Assistance Programme
• Social sessions on the last Friday of the month with free food and drink - we call this Fab Friday!
• Company incentives, access to discount schemes
• Free onsite gym with regular group classes

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• Developing, implementing, and reviewing individualised care and support plans.
• Providing direct care and support to service users, including personal care, emotional support, and assistance with daily living activities.
• Conducting regular assessments of service user needs and outcomes.
• Communicating effectively with service users, their families, and external agencies such as GPs, social workers, and other healthcare professionals.
• Maintaining accurate and up-to-date records of care provided, assessments, and any incidents.
• Leading and supervising a team of care staff, ensuring adherence to company policies and procedures.
• Participating in staff meetings, training sessions, and supervision sessions.
• Promoting a rights-based approach to care, ensuring service users’ choices and preferences are respected.
• Identifying and reporting any safeguarding concerns or risks to vulnerable individuals.
• Ensuring the safe storage and administration of medication in accordance with policy.

• Develop, maintain, and troubleshoot workflows, templates, and automation processes within the case management system.
• Design, prepare, and manage business reports and dashboards using tools such as SQL, Power BI, and Excel.
• Provide day-to-day IT support to users, including assistance with hardware, software, and application-related issues.
• Deliver onboarding and refresher training for staff on the case management system and other firm-wide IT platforms.
• Manage and maintain system integrations with third-party tools (e.g., e-signature platforms, court bundling tools, online portals).
• Collaborate with departments to identify opportunities for process improvement and implement effective technical solutions.

• Significant hands-on experience with case management system development and workflow automation.
• Proficiency in Power BI and Excel for data analysis and reporting.
• Strong analytical and problem-solving abilities, with the capability to resolve system and integration issues independently.
• Confident providing IT support in person, via phone, and through email to users with varying levels of technical expertise.
• Excellent communication and interpersonal skills with the ability to explain technical information clearly.
• Experience delivering system training to individuals and groups.
• Highly organised, self-motivated, and able to manage multiple projects or priorities effectively.

• Proficiency in SQL for data extraction, analysis, and reporting.
• Familiarity with legal practice management systems (e.g., SOS Practice Manager) or similar.
• Experience working with third-party integrations related to case or workflow management systems.
• Previous experience in a legal, financial, or professional services environment.

Customer name: Herefordshire Council

Group: Safeguarding Family Support

Job title: Children's Social Worker– Safeguarding & Support - Social Care Qualified

Employment type: Permanent

Job location: Plough Lane, Hereford, Herefordshire, HR4 0LE, United Kingdom

Job Type: Permanent

Location: Multiple locations – Ross on Wye, Leominster, Hereford

Hours: 37 hours

Salary: £36,363 - £0,777 (plus market supplement of ,000 per year)

Welcome payment: 0,000 (see guidance attached)

Relocation package of up to 0,000 available

About the Role

Are you passionate about making a real difference in the lives of children and families? We are looking for skilled and committed Social Workers to join our Safeguarding and Support teams.

In this vital role, you will work directly with children, young people, and their families to create meaningful, lasting change. You will build trusting relationships, offer early help and support, and when necessary, take decisive action to ensure children are safe and thriving. Our focus is on working collaboratively with families, empowering them to overcome challenges while always keeping the child’s voice at the centre of everything we do.

We are passionate about the work we do and strive to continue to make improvements, helping families feel part of the journey and providing an inclusive and collaborate service. We want to empower children and their families to make the changes that are needed, however where it is necessary to ensure alternative safe care arrangements, we are committed to ensuring we do so in a professional, skilled and sensitive way’.

Herefordshire is on a journey, and we would like you to be part of our next chapter. This is an exciting opportunity to have a genuine impact on the local authority and help improve and protect the children and young people within it.

About You

We are looking for Social Workers who are:

Passionate about safeguarding children and supporting families

Skilled in assessment, planning, and delivering interventions

Committed to working collaboratively, inclusively, and creatively

Resilient, reflective, and confident in making difficult decisions

Able to work effectively within a supportive team environment

Registered with Social Work England and hold a recognised Social Work qualification (Degree/DipSW/CQSW)

Our Safeguarding & Support Teams

Our Safeguarding and Support service is made up of six teams, which work out of three locality offices: South Locality, North Locality and Central locality. Each Team comprises of a Team Manager, Senior Practitioners, Social Workers, and a team of Family Support Workers. Locality working gives you the opportunity to stay connected, meet new colleagues, and easily access support — all while benefiting from the flexibility of home working.

We are proud of our restorative approach to social work — a way of working that is firmly embedded in our team culture and management style. Collaboration and reflection are at the heart of how we practice: senior managers are always available for guidance and support, especially when navigating complex cases.

Provide Tier 1 support as the first point of contact for HR queries across EMEA. Deliver accurate, timely responses and case resolution to employees and managers while ensuring compliance with regional processes and policies.

Key Responsibilities:

• Receivelog, and triage HR cases via ticketing systems and phone.

• Provide first-line resolution for common inquiries (policies, benefits, process guidance).

• Escalate complex cases to Team Leader or COEs as required.

• Maintain accurate records and case documentation.

• Support knowledge base maintenance and continuous improvement initiatives.

• Ensure compliance with data protection requirements (GDPR).

Education:

• Bachelor's degree in HR, Business Administration, and/or CIPD qualification preferred although other related fields may be considered

• Proven experience in HR shared services or contact center environment.

• Strong data accuracy and attention to detail.

• Strong customer service mindset and communication skills.

• Proficient in HRIS and ticketing tools.

• Fluent in English; additional European language an advantage.

• Proficiency with HRIS platforms (SuccessFactors, Oracle, Workday).

Key Performance Indicators (KPIs) & SLAs:

• 95% first-contact resolution rate.

• 98% case closure within SLA.

• Zero critical compliance breaches.

• ≥95% customer satisfaction ratings

Note to recruiters and employment agencies: We will not pay for unsolicited resumes from recruiters and employment agencies unless we have a signed agreement and have required assistance, in writing, for a specific opening.Provide Tier 1 support as the first point of contact for HR queries across EMEA. Deliver accurate, timely responses and case resolution to employees and managers while ensuring compliance with regional processes and policies.