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Join Our Team as an Email & CRM Specialist!

Are you ready to take your email marketing and CRM skills to new heights? Our client, a fast-growing company based in Guildford, is looking for an enthusiastic Email & CRM Specialist to join their dynamic team of 30.

This is a fantastic opportunity for someone with a passion for driving engagement and conversions through data-driven strategies. If you're ready to make a real impact in a thriving eCommerce environment, we want to hear from you!

Position Details:

• Salary: 35k-40k
• Location: Guildford
• Contract Type: Permanent, full-time
• Work Format: Hybrid (2 days a week in the office)

What You'll Do:

In this exciting role, you'll work closely with the Brand Director and Marketing Executive to:

• Develop and execute engaging email marketing campaigns, ensuring high deliverability and ROI.
• Oversee and optimize our CRM system for accurate segmentation, personalization, and automation.
• Analyse and report on email and CRM performance, providing actionable insights for continuous improvement.
• Implement innovative strategies for customer retention and loyalty through targeted email and CRM initiatives.
• Create and maintain automated workflows and nurturing campaigns to foster relationships.
• Collaborate with marketing team members on SEO and affiliate projects as needed.
• Ensure all email copy aligns with our brand tone and messaging in coordination with the Brand Director.

About You:

We're on the lookout for a confident professional who:

• Boasts 3+ years of experience in email marketing or CRM roles, ideally within an eCommerce context.
• Is detail-oriented, with exceptional organisational and project management skills.
• Thrives in a collaborative environment, working effectively both independently and as part of a small team.
• Communicates clearly and effectively with internal and external stakeholders.
• Manages multiple campaigns and deadlines with ease, even under pressure.

Experience Required:

• 3+ years in email marketing or CRM roles.
• Hands-on experience with Klaviyo and Mailchimp.

Why Join Us?

In addition to being part of an innovative team, you'll enjoy a range of fantastic perks, including:

• 20 days of holiday plus 8 bank holidays annually.
• An extra day off for your birthday.
• Two additional holiday days between Christmas and New Year.
• One paid volunteering day to give back to the community.
• Flexible working hours to support your work-life balance.
• Monthly team socials to foster a fun, engaging workplace.
• Hybrid working arrangement, allowing you to blend office and remote work.
• Pension scheme with the government Nest plan.

Ready to Make a Difference?

If you're excited about the prospect of joining a rapidly growing company and have the skills we're looking for, we'd love to hear from you! Apply now and take the next step in your career as an Email & CRM Specialist.

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Email and CRM Specialist

Are you a hands-on Email and CRM Specialist ready to take full ownership of campaigns from ideation to reporting? Keep reading as this could be for you!

Location: Guildford -Free Parking (Hybrid working, 2 days in the office)

Salary:35k-40k +PLUS 20 days of holiday plus 8 bank holidays annually, An extra day off for your birthday, Flexible hours, Monthly team socials + SO Much more!

Overview:

Join a fast-growing eCommerce business in Guildford and take full responsibility for driving customer engagement and retention across the UK and Europe.

We're looking for a confident, proactive individual with strong experience in email marketing or CRM to help drive engagement, retention, and conversions. -This is a fantastic opportunity to make a real difference in a collaborative, close-knit team!

Responsibilities:

In your new role, you will work closely with the Brand Director and Marketing Executive to:

• Develop and execute effective email marketing campaigns, ensuring high deliverability, engagement, and ROI.
• Oversee the CRM system to ensure accurate segmentation, personalisation, and automation.
• Analyse and report on email and CRM performance, providing actionable insights for optimisation.
• Implement strategies for customer retention and loyalty through targeted email and CRM initiatives.
• Create and maintain automated workflows and nurture campaigns.
• Collaborate with the marketing team on SEO and affiliate projects as needed.
• Coordinate with the Brand Director to ensure email copy aligns with the brand tone and messaging.

About You:

• Proven track record in email marketing and CRM management, preferably within an eCommerce setting.
• Is highly detail-oriented, with strong organisational and project management skills.
• Can work independently and proactively while effectively collaborating in a small team.
• Demonstrates strong communication skills to liaise with internal and external stakeholders.
• Thrives under pressure, managing multiple campaigns and deadlines efficiently
• Experience using email marketing platforms , such as Klaviyo and Mailchimp (desired)

Ready to take your career to the next level? If you're eager to implement impactful changes in a dynamic eCommerce business, we want to hear from you! Apply now or email (url removed) to discuss the role further!

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Email and CRM Specialist

Are you a hands-on Email and CRM Specialist ready to take full ownership of campaigns from ideation to reporting? Keep reading as this could be for you!

Location: Guildford -Free Parking (Hybrid working, 2 days in the office)

Salary:35k-40k +PLUS 20 days of holiday plus 8 bank holidays annually, An extra day off for your birthday, Flexible hours, Monthly team socials + SO Much more!

Overview:

Join a fast-growing eCommerce business in Guildford and take full responsibility for driving customer engagement and retention across the UK and Europe.

We're looking for a confident, proactive individual with strong experience in email marketing or CRM to help drive engagement, retention, and conversions. -This is a fantastic opportunity to make a real difference in a collaborative, close-knit team!

Responsibilities:

In your new role, you will work closely with the Brand Director and Marketing Executive to:

• Develop and execute effective email marketing campaigns, ensuring high deliverability, engagement, and ROI.
• Oversee the CRM system to ensure accurate segmentation, personalisation, and automation.
• Analyse and report on email and CRM performance, providing actionable insights for optimisation.
• Implement strategies for customer retention and loyalty through targeted email and CRM initiatives.
• Create and maintain automated workflows and nurture campaigns.
• Collaborate with the marketing team on SEO and affiliate projects as needed.
• Coordinate with the Brand Director to ensure email copy aligns with the brand tone and messaging.

About You:

• Proven track record in email marketing and CRM management, preferably within an eCommerce setting.
• Is highly detail-oriented, with strong organisational and project management skills.
• Can work independently and proactively while effectively collaborating in a small team.
• Demonstrates strong communication skills to liaise with internal and external stakeholders.
• Thrives under pressure, managing multiple campaigns and deadlines efficiently
• Experience using email marketing platforms , such as Klaviyo and Mailchimp (desired)

Ready to take your career to the next level? If you're eager to implement impactful changes in a dynamic eCommerce business, we want to hear from you! Apply now or email (url removed) to discuss the role further!

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Ten is on a mission to become the most trusted service business in the world. We service the most valuable customers of the world’s leading private banks, premium financial services and luxury brands globally including HSBC, Bank of America, Swisscard and Royal Bank of Canada. Corporate clients use Ten’s services to acquire, engage and retain affluent, high net worth customers or valued employees. The service drives critical customer metrics, including revenue growth, net promoter score, and supports digital transformation initiatives.    

Millions of individuals worldwide have access to Ten's services across lifestyle, travel, dining and entertainment. They rely on Ten to unlock seamless, curated experiences that enrich their lives.   

We’re profitable, ambitious, and scaling fast. As the first B Corp listed on the London Stock Exchange, we’re setting the standard for sustainable growth and technology, AI driven innovation.   

For more information, check out our Welcome to Ten video !   

We are seeking a data-oriented CRM Specialist to lead and enhance our email marketing and CRM initiatives. This position is ideal for an individual who is enthusiastic about crafting personalised, data-driven customer experiences and excels at transforming insights into actionable strategies while implementing CRM solutions using top-tier tools like Braze. You will be both a strategic thinker and a proactive executor, capable of developing a lifecycle journey from the ground up, and then analysing the metrics to optimise performance.

Create & Deliver Impactful Campaigns

• Develop and oversee engaging email communications ranging from informative newsletters to intricate customer lifecycle journeys.
• Take full ownership of the process: from crafting copy and visuals to executing segmentation, conducting tests, deploying campaigns, and analysing results.

Enhance Personalisation Through Automation

• Design intelligent, scalable, and adaptive customer journeys utilising Braze features (including Canvas, Liquid, segmentation, and more).
• Utilise real-time data to ensure messages reach the right audience at the perfect moment, through the appropriate channel.

Lead Reporting & Optimisation Efforts

• Monitor and evaluate CRM campaign success, email metrics, and customer engagement statistics.
• Transform data into practical insights - consistently test, learn, and refine strategies to enhance outcomes.
• Provide transparent reporting on the CRM's influence throughout the customer journey, from engagement to retention.

Become the Braze Champion

• Serve as the primary Braze authority within our organisation, maximising the benefits of the platform.
• Investigate new Braze functionalities and integrations to foster innovation in our customer communication strategies.

Requirements

• A minimum of 2 years of hands-on experience in CRM and Email Marketing with successful campaign design for customer engagement and retention.

• Expert knowledge of Braze, including advanced features like Canvases, Liquid logic, segmentation techniques, and data integration.
• Strong understanding of customer lifecycle marketing and retention strategies for nurturing leads and enhancing loyalty.
• Proficient in HTML and CSS for email creation and optimisation, able to modify templates for visual appeal and functionality.
• Data-driven mindset with strong analytical skills to interpret data and derive actionable marketing insights.
• Skilled in A/B testing, audience segmentation, and personalisation strategies for tailored customer experiences.
• Passionate about CRM, keeping up with trends and best practices to improve customer relationships and drive business growth.

• The opportunity to build best-in-class CRM programs that impact millions of users
• Creative freedom to experiment and innovate in a supportive, collaborative team
• Opportunity to develop your skills and career in a fast-moving, customer-obsessed business

• Please note that if you live within a commutable distance of the London office you will be asked to enter into a hybrid working arrangement, with up to 60% Home Office possibility.
• A secure home office at your confirmed address, free from background noise or other distractions.
• You must meet our minimum internet speeds if you want to work in our hybrid model and this will be checked during the recruitment process and again when you join. We also have a great office that you can work from as an alternative.

Benefits

Our people are at the heart of the business, and we have a culture of recognition and reward - both through regular appraisals but also annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.

• A competitive salary depending on experience
• Hybrid working . You can combine working from home and working from the office. If you don’t live near our office then we are open to fully remote working options too.
• Paid time away from work . Our employees enjoy a competitive paid time off package, including a paid day each year to volunteer time for a good cause that is important to them.
• Paid Sabbaticals . One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave.
• Extra Rewards . Lucrative Ten Loyalty Rewards program which includes a bonus and gift to say thank you for being part of Ten.
• Employer-contributory company pension (with a scheme that allows full decision making about what investments are made, levels of risk, ethical funds etc.)
• Remote Working Holidays  - possibilities to Travel and Work anywhere in the world!
• Employee Discounts.  Access to lots of great travel and entertainment discounts as our clients’ members would!
• Be part of our global, dynamic, and inclusive Team , with diversity at its core.
• Genuine career opportunities  within a dynamic and international company.

We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs.

“Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes.” 

Join Ten Group – apply before 20 September 2025.

Please note: We may close this job advert early if we receive a high volume of strong applications, so we encourage you to apply as soon as possible.

CRM Specialist - HubSpot / Salesforce / Zoho

Are you passionate about turning data into actionable insights? Do you thrive in a fast-paced environment where CRM and digital strategy combine in harmony?

Xpertise are working exclusively with a rapidly expanding organisation in central Manchester and urgently looking for a new CRM Specialist to build more powerful, smarter and more sustainable solutions.

You will have the following skills and experience:

• Proven experience in CRM Management: Maintain and optimising CRM platform to support customer lifecycle management, segmentation, and automation.
• Experience with HubSpot / Salesforce / Zoho
• Proven experience in Data Management & Interrogation: Ensure data accuracy, integrity, and usability. Use data analysis to uncover trends and opportunities.
• Proven experience in Campaign Design: Collaborate with marketing and sales teams to design and execute targeted, data-driven campaigns.
• Proven experience of Insight Management: Deliver actionable insights and performance reports to inform strategy and decision-making.
• Experience in SEO Support: Contribute to SEO initiatives by aligning CRM and content strategies to boost organic visibility.
• Experience in creating Lead Generation: Support lead generation efforts through smart segmentation, nurturing workflows, and campaign performance tracking.

Please send CVs for more information on this exciting CRM Specialist role!

CRM Specialist - HubSpot / Salesforce / Zoho

Are you passionate about turning data into actionable insights? Do you thrive in a fast-paced environment where CRM and digital strategy combine in harmony?

Xpertise are working exclusively with a rapidly expanding organisation in central Manchester and urgently looking for a new CRM Specialist to build more powerful, smarter and more sustainable solutions.

You will have the following skills and experience:

• Proven experience in CRM Management: Maintain and optimising CRM platform to support customer lifecycle management, segmentation, and automation.
• Experience with HubSpot / Salesforce / Zoho
• Proven experience in Data Management & Interrogation: Ensure data accuracy, integrity, and usability. Use data analysis to uncover trends and opportunities.
• Proven experience in Campaign Design: Collaborate with marketing and sales teams to design and execute targeted, data-driven campaigns.
• Proven experience of Insight Management: Deliver actionable insights and performance reports to inform strategy and decision-making.
• Experience in SEO Support: Contribute to SEO initiatives by aligning CRM and content strategies to boost organic visibility.
• Experience in creating Lead Generation: Support lead generation efforts through smart segmentation, nurturing workflows, and campaign performance tracking.

Please send CVs for more information on this exciting CRM Specialist role!

CRM Campaign Specialist
Location: Hybrid working, Central London offices, 10 days in every month.
Salary: £43,000 - £52,000 plus 10% bonus, pension, healthcare, life assurance, etc.

The role youll be taking on is a specialist role which will bias towards CRM campaign planning and campaign management, including the execution of multi-channel marketing strategies and tactics with the goal of achievin.

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