789 Software Support jobs in the United Kingdom

About the Company

An innovative cloud-based business management solution, Optix has been providing excellent service to our clients since 2007 and has achieved phenomenal success. We are always ‘rethinking the solution’ and welcome innovative ideas and process improvements from all employees. The company has a great community within the workplace with support guidance and opportunities to gain experience and develop your career.

This role is a blend of technical support and customer service where you will have a first-hand role in enabling our client base to get the most out of the software whilst fixing faults and issues as they arise. This is not your typical service desk role, every day is different and is far more first-hand, with the opportunity to take ownership of issues through to fruition as well as having direct client contact.

This role would suit someone with an interest in developing a career in customer support with a technical edge. We welcome candidates with strong, transferrable customer service skills. Full training will be provided on the technical/software side.

Hours of work: full time 37.5 hours per week between Monday – Friday 08:00 am – 6:00 pm, plus 1 in 6 Saturdays working 09:00 am – 15:00 pm.

Hybrid working with the office available in York. You are required to work from the office 3 days per week.

Key Responsibilities:

• Responsible for the first-line technical support for hardware, software, SaaS application and network-related issues of Optix clients.
• Managing client contact via phone and email, aiming to resolve 90% of issues and queries on the same day.
• Remotely logging in to the client site to fix common faults or directing the client to resolve the fault themselves.
• Take ownership of issues ensuring complete customer satisfaction, consulting with subject matter experts and the wider development team when required.
• Attending client visits at local sites may become a part of the role as time goes on. This will be an opportunity to demonstrate the software and services.
• Educate new and existing clients on the product via video calls and conferences.
• Assist with process improvement, offering new concepts and ideas to benefit the team and company.
• Once fully trained, assist with training and mentoring new starters.

The ideal candidate will have:

• Previous experience in a 1st line IT Helpdesk/ Service Support or similar technical role is desirable but not essential.
• Experience using desktop support tools is desirable but not essential.
• A team player who can handle support tickets and troubleshoot first line issues.
• Strong and clear communication skills, both written and verbal.
• Strong interpersonal skills with the ability to work well as a collaborator as well as an individual.
• Good rapport building skills.
• Strong problem solving skills with a structured, calm approach under pressure.
• A positive attitude to work and customer first mindset.
• A desire to develop your skillset.
• An interest in gaining exposure to innovative technologies.
• The ability to work well under pressure to deadlines and prioritise workload without compromising on quality.
• GCSE’s in Maths and English grade C/4 or above.
• A full UK driving license.

In return, we will provide:

• Learning and development opportunities
• A positive, collaborative working environment
• Regular salary reviews
• Quarterly socials
• Holidays starting at 25 days, increasing up to 30 days, 1 day for each year of service
• Vitality Health
• Life Assurance Policy
• Pension scheme
• Pool/ Table Tennis available in the office
• On-site parking
• Pizza Thursdays on the last Thursday of the month
• Cycle to Work Scheme

Diversity Statement:

Optix Software Ltd is committed to equal opportunities in all aspects of our work. We are committed to treating all colleagues equally regardless of race, gender, disability, age, sexual orientation, religion, or belief. We are committed to equal opportunities in all aspects of our work.

We’re looking for a driven, tech-savvy problem solver to join our Software Support team. In this role, you’ll be the go-to Technical Support person for diagnosing and resolving software and application issues across a wide range of platforms. Whether it's logging a client issue, investigating a tricky database error, or coordinating with Development and QA, you’ll own each ticket from first contact to resolution, ensuring a smooth, professional experience every time.

Location: Milton Keynes

Salary: up to £30k base + bonus 

Benefits: 5% pension, 25 days holiday, 2 wellbeing days, Christmas shutdown, private healthcare, life assurance, cinema tickets & more

Role: Software Support Engineer, Application Support Analyst, Application Support, Software Support, Technical Support Engineer, IT Support, Customer Support Engineer, technical Support

This is more than a helpdesk job — it’s a chance to build real relationships, shape how we support our clients, and grow with a company that values initiative, learning, and customer-first thinking.

If you're proactive, collaborative, and ready to take ownership in a fast-paced tech environment, we'd love to hear from you. CLICK APPLY and send through your CV.

To apply for this role you must be fully eligible to work in the UK and be able to travel into the office on occasion

Are you passionate about technology and eager to make a real impact? Join our dynamic team as a Software Support Engineer and help us revolutionize employee communication!

The Company

We are on a mission to simplify and enhance the way organizations engage with their employees. Our innovative solutions cut through the noise, inspire action, and put people at the heart of everything we do. We pride ourselves on our amazing workplace culture, where your voice is heard, and your growth is supported.

Responsibilities:

• Resolve data and code issues for new customers
• Analyse, identify, and fix software bugs reported by users or detected through monitoring.
• Troubleshoot and resolve support ticket bugs to ensure optimal performance and user satisfaction.
• Monitor support ticket queues and address incidents according to SLAs.
• Develop and implement solutions for recurring issues to improve system reliability and efficiency.
• Provide technical guidance and training to 1st Line Support.
• Document solutions and processes to enhance knowledge sharing and support efficiency.
• Stay updated with industry best practices and emerging technologies through training and certifications.

Requirements:

• Experience within a similar role
• Familiarity with cloud environments
• Experience with APIs, JSON, and XML
• Strong analytical, problem-solving, and communication skills.
• Ability to work independently and as part of a team in a fast-paced environment.

Benefits:

• Competitive salary and benefits package.
• 25 days holiday plus additional discretionary days.
• Health insurance, pension, and life insurance.
• Gym contribution and travel allowance.
• Engaging social events and a supportive workplace culture.
• Opportunities for professional growth and development.

If you are interested in this role, please apply!

• Customer and distributor support, act as a forward-facing pointof contact for customers and business partners.
• Software support, providing software and IT support to departments.
• Produce, maintain and curatetraining materials.
• Actively support the sales and marketing department.
• Deliver technical knowledge and practical skills in a forward-facing capacity.
  • Installation and set up.
  • Customer configuration.
• Actively support with complaints and technical support.
  • Log, monitor, update and resolve complaints.
  • Internal, customer and distributor support.
• Engage in continuous product development - continuous evaluation of all product lines.

• HNC/HND/Degree or equivalent in computer science or computer related field.
• Strong knowledge of Windows, MacOS, and Linux operating systems.
• Experience with networking concepts (TCP/IP, DNS, VPN, WI-FI).
• Working knowledge of database setup and maintenance (Microsoft SQL / Access).
• Familiarity with MS Dynamics, MS Active Directory, Office 365, and cloud platforms.
• Understanding of LIMS set up and communication protocols.
• Experience in Cyber security essentials desirable but not essential.

We’re looking for a driven, tech-savvy problem solver to join our Software Support team. In this role, you’ll be the go-to Technical Support person for diagnosing and resolving software and application issues across a wide range of platforms. Whether it's logging a client issue, investigating a tricky database error, or coordinating with Development and QA, you’ll own each ticket from first contact to resolution, ensuring a smooth, professional experience every time.

Location: Milton Keynes

Salary: up to £30k base + bonus 

Benefits: 5% pension, 25 days holiday, 2 wellbeing days, Christmas shutdown, private healthcare, life assurance, cinema tickets & more

Role: Software Support Engineer, Application Support Analyst, Application Support, Software Support, Technical Support Engineer, IT Support, Customer Support Engineer, technical Support

This is more than a helpdesk job — it’s a chance to build real relationships, shape how we support our clients, and grow with a company that values initiative, learning, and customer-first thinking.

If you're proactive, collaborative, and ready to take ownership in a fast-paced tech environment, we'd love to hear from you. CLICK APPLY and send through your CV.

To apply for this role you must be fully eligible to work in the UK and be able to travel into the office on occasion

Are you passionate about technology and eager to make a real impact? Join our dynamic team as a Software Support Engineer and help us revolutionize employee communication!

The Company

We are on a mission to simplify and enhance the way organizations engage with their employees. Our innovative solutions cut through the noise, inspire action, and put people at the heart of everything we do. We pride ourselves on our amazing workplace culture, where your voice is heard, and your growth is supported.

Responsibilities:

• Resolve data and code issues for new customers
• Analyse, identify, and fix software bugs reported by users or detected through monitoring.
• Troubleshoot and resolve support ticket bugs to ensure optimal performance and user satisfaction.
• Monitor support ticket queues and address incidents according to SLAs.
• Develop and implement solutions for recurring issues to improve system reliability and efficiency.
• Provide technical guidance and training to 1st Line Support.
• Document solutions and processes to enhance knowledge sharing and support efficiency.
• Stay updated with industry best practices and emerging technologies through training and certifications.

Requirements:

• Experience within a similar role
• Familiarity with cloud environments
• Experience with APIs, JSON, and XML
• Strong analytical, problem-solving, and communication skills.
• Ability to work independently and as part of a team in a fast-paced environment.

Benefits:

• Competitive salary and benefits package.
• 25 days holiday plus additional discretionary days.
• Health insurance, pension, and life insurance.
• Gym contribution and travel allowance.
• Engaging social events and a supportive workplace culture.
• Opportunities for professional growth and development.

If you are interested in this role, please apply!

• Customer and distributor support, act as a forward-facing pointof contact for customers and business partners.
• Software support, providing software and IT support to departments.
• Produce, maintain and curatetraining materials.
• Actively support the sales and marketing department.
• Deliver technical knowledge and practical skills in a forward-facing capacity.
  • Installation and set up.
  • Customer configuration.
• Actively support with complaints and technical support.
  • Log, monitor, update and resolve complaints.
  • Internal, customer and distributor support.
• Engage in continuous product development - continuous evaluation of all product lines.

• HNC/HND/Degree or equivalent in computer science or computer related field.
• Strong knowledge of Windows, MacOS, and Linux operating systems.
• Experience with networking concepts (TCP/IP, DNS, VPN, WI-FI).
• Working knowledge of database setup and maintenance (Microsoft SQL / Access).
• Familiarity with MS Dynamics, MS Active Directory, Office 365, and cloud platforms.
• Understanding of LIMS set up and communication protocols.
• Experience in Cyber security essentials desirable but not essential.

Company description:

ClearCourse

Job description:

Are you a tech-savvy problem-solver with a passion for customer support?

Were seeking a proactive Software Support Analyst to join our fast-paced Customer Support Team and help our clients succeed and grow using our products. This is a fantastic opportunity for someone looking to get hands on experience, working with a well respected list of solutions, .

WHJS1_UKTJ

Software Support Engineer (x2)

Bedford Hybrid (1 day a week office)
£3038k + Benefits
UK Only (ILR or above due to clearance)

Join a leading SaaS company as a Software Support Engineer , helping customers get the best from their low-code, SaaS platform. Youll be the bridge between development and clients solving issues, supporting workflows, and delivering excellent service.

What youll need:

• Software/.

WHJS1_UKTJ