24 Software Support jobs in the United Kingdom
Investment Banking - Infrastructure Application Support - Linux/Unix/AWS/IBM WebSphere/ServiceNow
Posted 10 days ago
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Job Description
Investment Banking - Infrastructure Application Support - Linux/Unix/AWS/IBM WebSphere/ServiceNow
What you will be doing:
- Provide 2nd line production operational support for Linux/UNIX application services, many of which are business critical.
- Be a point of contact for stakeholder communications for the Service Operations teams including Unix Application, Unix Infrastructure support and Unix DBA Support
- Provide remote and onsite support for internally developed business critical applications and 3rd Party vendor packages through Dev, Test, UAT and Prod.
- Manage and escalate problems as appropriate.
- Ensure that the BAU Service is prioritized, and all faults, incidents and problems are responded to in an efficient manner without negatively impacting SLA's and reporting metrics in place.
- Investigate defects or problems; work with the internal Development team and external vendors to identify workarounds and support any fixes that are required as part of service improvement.
- Implement Changes or fixes to applications. Support other technical changes being made which affect the Business Systems. Follow the Change Management procedure and other standard practices in installing and configuring applications in Test and Production environments.
Key Skills/Experience
- Must have strong experience of supporting critical production applications in a Redhat Enterprise Linux, command line, environment.
- Must have strong experience of supporting Applications using Amazon Web Services (AWS).
- Experience of supporting IBM WebSphere MQ
- Experience of Release Management processes for the deployment of application packages from development through to production environments.
- Knowledge of ITIL framework (understanding of Incident, Problem, Change)
- Experience with WebSphere Application Server and Apache Tomcat
- Experience with maintenance of SSL Certs for ISVA/LDAP/WebSphere components.
- Scripting skills in languages such as Shell and Python
- Experience of running queries against PostgreSQL and DB2 databases.
- Supporting Applications in a windows environment (preferred)
- Experience of providing cross training on application solutions and operational processes to colleagues. (preferred)
- Professional qualifications/certifications
- Bachelor's degree or equivalent
- Prior IT operational support experience across business-critical Production environment, infrastructure, applications and database services
- Industry standard IT certification - AWS/RHEL/IBM MQ (preferred)
- ITIL certification (preferred)
Hybrid working - Central London based - candidate must be eligible to work in the UK
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Software Support Engineer
Posted 1 day ago
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We have an exciting new job opportunity for a Software Support Engineer based in Isle of Wight, to join this electrical engineering and software company.
As a Software Support Engineer, you will provide technical support to existing customers globally and enable the communication between customers and the R&D team. You will provide support and guidance to global customers to understand their requirements and recommend technical solutions to meet their needs.
Key skills required for this job as Software Support Engineer, based in Isle of Wight:
- Degree level technical qualifications in engineering or software-related subjects
- Proven experience in troubleshooting and deploying software packages and solutions
- Strong background in software and systems engineering
- Experience with Microsoft operating systems set-up and troubleshooting
- Knowledge of relational databases, networking and communication protocols
- Good communication skills both verbal and written
This position as Software Support Engineer will be based on site in Isle of Wight.
This is a fantastic chance to join a multinational company who can offer the opportunity of career progression and personal development, working on the latest technology.
To apply for the position as Software Support Engineer, please send a copy of your CV to (url removed), or for more information contact Ricky Wilcocks on (phone number removed) or (phone number removed).
Software Support Consultant
Posted 1 day ago
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Job Description
An exciting opportunity has arisen to join one of the worlds leading travel management companies operating from a central Bradford location.
You will be joining a small team of online support and business support coordinators to manage both internal and external customers dealing with 1st line technical support including troubleshooting and system functionality.
This is a customer facing role so go.
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Software Support Engineer
Posted 1 day ago
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Job Description
Company description:
ClearCourse
Job description:
Are you a tech-savvy problem-solver with a passion for customer support?
Were seeking a proactive Software Support Analyst to join our fast-paced Customer Support Team and help our clients succeed and grow using our products. This is a fantastic opportunity for someone looking to get hands on experience, working with a well respected list of solutions, .
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Software Support Agent
Posted 1 day ago
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Job Description
About the Role
As a Software Support Agent, you'll represent Zellis in both internal and customer-facing interactions, delivering high-quality, multi-channel support for our software solutions. Youll work with a range of stakeholdersHR/payroll managers, finance, IT professionalsto resolve issues, improve service delivery, and enhance the customer experience.
Key Responsibilities
- Technical Support : Pr.
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Software Support Technician/ Engineer
Posted 9 days ago
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Job Description
- Annual Salary: 26,000
- Location: Burton-On-Trent
- Job Type: Full-time on site
- Please note a driver's license is essential for this
Delighted to present an IT Software Support Technician role for one of our clients based in Burton-On-Trent, who are a rapidly growing software company.
This role would be ideal for someone who is self-motivated, a team player, and has a keen interest in technology. You will be improving customer and client relations in a friendly, laid-back environment.
Day-to-day of the role:
- Answering support requests via both telephone and email.
- Providing answers to client's questions by identifying problems, researching answers, and guiding the client through corrective steps.
- Installing and configuring our software products.
- Logging calls using our in-house systems.
- Providing training to new and existing clients on our software both in-house and on-site.
- Testing and learning the latest Rental and Fleet Management system (RFM).
Required Skills & Qualifications:
- A keen interest & understanding of technology & computers.
- Excellent communication skills both verbally and in writing.
- Problem-solving skills and a technical, logical thought process.
- Self-motivated with a willingness to learn.
- Ability to prioritise tasks.
- An impeccable phone manner and a keen eye for detail.
- Good understanding of the Windows operating system, and computers.
To apply for this Software Support Technician role, please submit your CV and cover letter detailing your relevant experience and why you are interested in this position.
Software Support Technician/ Engineer
Posted 1 day ago
Job Viewed
Job Description
- Annual Salary: 26,000
- Location: Burton-On-Trent
- Job Type: Full-time on site
- Please note a driver's license is essential for this
Delighted to present an IT Software Support Technician role for one of our clients based in Burton-On-Trent, who are a rapidly growing software company.
This role would be ideal for someone who is self-motivated, a team player, and has a keen interest in technology. You will be improving customer and client relations in a friendly, laid-back environment.
Day-to-day of the role:
- Answering support requests via both telephone and email.
- Providing answers to client's questions by identifying problems, researching answers, and guiding the client through corrective steps.
- Installing and configuring our software products.
- Logging calls using our in-house systems.
- Providing training to new and existing clients on our software both in-house and on-site.
- Testing and learning the latest Rental and Fleet Management system (RFM).
Required Skills & Qualifications:
- A keen interest & understanding of technology & computers.
- Excellent communication skills both verbally and in writing.
- Problem-solving skills and a technical, logical thought process.
- Self-motivated with a willingness to learn.
- Ability to prioritise tasks.
- An impeccable phone manner and a keen eye for detail.
- Good understanding of the Windows operating system, and computers.
To apply for this Software Support Technician role, please submit your CV and cover letter detailing your relevant experience and why you are interested in this position.
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Software Support Engineer II
Posted 24 days ago
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NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
Are you passionate about solving complex technical problems and delivering exceptional customer experiences? Join our global support team as a **Software Support Engineer II** and play a key role in ensuring the success of our customers using NCR Atleos' proprietary software solutions.
**Position Summary & Key Areas of Responsibility:**
As a Software Support Engineer, you'll be part of our Level 2 or Level 3 support teams, working closely with global customers, internal engineering teams, and fellow support specialists.
Your responsibilities will include:
+ Investigating and resolving moderately complex software issues.
+ Identifying, confirming, and documenting product bugs.
+ Reproducing customer-reported issues in test environments.
+ Advising customers on product usage and best practices.
+ Assisting with software configuration and optimization.
+ Collaborating with cross-functional teams to drive issue resolution.
+ Following and contributing to structured support processes and documentation to ensure consistent, high-quality service delivery.
**What We're Looking For**
We're seeking a technically skilled, customer-focused professional who thrives in a collaborative environment.
Ideal candidates will have:
+ A process-oriented mindset with a strong attention to detail
+ Solid understanding of software systems and troubleshooting methodologies.
+ Strong analytical and problem-solving skills.
+ Excellent communication and interpersonal abilities.
+ A proactive, solution-oriented approach to customer support
While prior experience in a similar role is required, comprehensive training and mentorship will be provided to help you succeed in this position.
**Why Join Us?**
+ Work with cutting-edge proprietary software used by clients worldwide.
+ Be part of a supportive, growth-oriented team.
+ Receive structured onboarding, ongoing training, and career development opportunities.
+ Make a real impact by helping customers overcome challenges and achieve success.
**Technical** **Qualifications**
**ATM Client Software**
+ Client/Server technologies.
+ Microsoft Windows technologies.
+ Any exposure to ATM/ITM operations and technologies would be a plus but not required.
**Basic Qualifications**
+ Bachelor's degree in a computer/science-related field, typically software engineering, electronics, information systems, or a related field.
+ 2-4 years of related experience.
**Additional Qualifications**
+ Good communication skills, both written and verbal.
+ Ability to work effectively in a team environment.
+ Proactive and positive attitude.
+ Decision making.
+ Problem solving.
+ Interpersonal skills.
+ Attention to detail.
+ Ability to be focused and a self-starter.
+ Strong desire for quality.
+ Ability to multitask.
+ Tact & diplomacy.
+ Excited by the challenge of the unknown.
+ Analytical skills.
+ Ability to work flexible hours.
#Li-hybrid
#LI-AG1
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
1st Line Software Support
Posted today
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Job Description
About the Company
An innovative cloud-based business management solution, Optix has been providing excellent service to our clients since 2007 and has achieved phenomenal success. We are always ‘rethinking the solution’ and welcome innovative ideas and process improvements from all employees. The company has a great community within the workplace with support guidance and opportunities to gain experience and develop your career.
This role is a blend of technical support and customer service where you will have a first-hand role in enabling our client base to get the most out of the software whilst fixing faults and issues as they arise. This is not your typical service desk role, every day is different and is far more first-hand, with the opportunity to take ownership of issues through to fruition as well as having direct client contact.
This role would suit someone who has a passion to learn, is a collaborator, and looking to continue growing their career.
Hours of work: full time 37.5 hours per week between Monday – Friday 08:00 am – 6:00 pm, plus 1 in 6 Saturdays working 09:00 am – 15:00 pm.
Hybrid working with the office available in York. You are required to work from the office 3 days per week.
Key Responsibilities:
- Responsible for the first-line technical support for hardware, software, SaaS application and network-related issues of Optix clients.
- Managing client contact via phone and email, aiming to resolve 90% of issues and queries on the same day.
- Remotely logging in to the client site to fix common faults or directing the client to resolve the fault themselves.
- Take ownership of issues ensuring complete customer satisfaction, consulting with subject matter experts and the wider development team when required.
- Attending client visits at local sites may become a part of the role as time goes on. This will be an opportunity to demonstrate the software and services.
- Educate new and existing clients on the product via video calls and conferences.
- Assist with process improvement, offering new concepts and ideas to benefit the team and company.
- Once fully trained, assist with training and mentoring new starters.
The ideal candidate will have:
- Previous experience in a 1st line IT Helpdesk/ Service Support or similar technical role is desirable.
- Experience using desktop support tools is desirable.
- A team player who can handle support tickets and troubleshoot first line issues.
- Strong and clear communication skills, both written and verbal.
- Strong interpersonal skills with the ability to work well as a collaborator as well as an individual.
- Good rapport building skills.
- Strong problem solving skills with a structured, calm approach under pressure.
- A positive attitude to work and customer first mindset.
- A desire to develop your skillset.
- An interest in gaining exposure to innovative technologies.
- The ability to work well under pressure to deadlines and prioritise workload without compromising on quality.
- GCSE’s in Maths and English grade C/4 or above.
- A full UK driving license.
In return, we will provide:
- Learning and development opportunities
- A positive, collaborative working environment
- Regular salary reviews
- Quarterly socials
- Holidays starting at 25 days, increasing up to 30 days, 1 day for each year of service
- Vitality Health
- Life Assurance Policy
- Pension scheme
- Pool/ Table Tennis available in the office
- On-site parking
- Pizza Thursdays on the last Thursday of the month
- Cycle to Work Scheme
Diversity Statement:
Optix Software Ltd is committed to equal opportunities in all aspects of our work. We are committed to treating all colleagues equally regardless of race, gender, disability, age, sexual orientation, religion, or belief. We are committed to equal opportunities in all aspects of our work.
Finance Software Support Agent
Posted 1 day ago
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An outstanding opportunity to join a leading Finance and Management Information System (MIS) provider for schools and MATs.
We are looking for individuals with experience using School and/or MAT Finance systems - for example, school bursars, business managers, or finance managers seeking a career change. It is important that candidates are highly motivated, positive, and willing to learn and adapt.
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