3 Sommelier Manager jobs in the United Kingdom
Head Sommelier & Guest Experience Manager
RG1 2AA Reading, South East
£45000 annum + bon
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Posted 2 days ago
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Job Description
Our client, a prestigious establishment in the heart of **Reading, Berkshire**, is seeking an exceptional Head Sommelier and Guest Experience Manager to elevate their fine dining operations. This dual-focused role requires a passionate individual with extensive knowledge of wines, spirits, and impeccable customer service standards. You will be responsible for curating the wine list, managing the cellar, and providing expert recommendations to our discerning clientele. Beyond the cellar, you will play a crucial role in overseeing the front-of-house guest experience, ensuring every diner receives an unforgettable and seamless service. This position involves a hybrid working arrangement, balancing on-site responsibilities with strategic planning and administrative tasks.
Responsibilities:
Qualifications:
This is a unique opportunity for a dedicated professional to make a significant impact on a renowned establishment. If you possess a refined palate, a commitment to excellence, and a passion for creating memorable moments, we want to hear from you.
Responsibilities:
- Develop, manage, and meticulously maintain the wine cellar and beverage inventory.
- Curate an award-winning wine list, showcasing a diverse and balanced selection across various regions and price points.
- Conduct regular staff training on wine knowledge, pairing, and service standards.
- Provide exceptional table-side service, offering expert advice and personalized recommendations to guests.
- Manage beverage costs, including purchasing, stocktaking, and supplier relations.
- Oversee the guest experience from arrival to departure, ensuring all touchpoints are of the highest standard.
- Handle guest feedback and resolve any issues promptly and professionally to ensure satisfaction.
- Collaborate with the Head Chef to create optimal food and wine pairings.
- Implement and maintain operational standards for the dining room.
- Stay abreast of industry trends, new vintages, and emerging wine regions.
Qualifications:
- Advanced Sommelier certification (e.g., Court of Master Sommeliers Advanced Sommelier or equivalent).
- Minimum of 5 years of experience in a similar role within a high-end hospitality environment.
- In-depth knowledge of global wines, spirits, cigars, and fine dining service.
- Exceptional communication, interpersonal, and leadership skills.
- Proven ability to manage and motivate a team.
- Strong understanding of beverage cost control and inventory management.
- A passion for delivering outstanding guest experiences.
- Flexibility to work evenings, weekends, and holidays as required by the business.
This is a unique opportunity for a dedicated professional to make a significant impact on a renowned establishment. If you possess a refined palate, a commitment to excellence, and a passion for creating memorable moments, we want to hear from you.
This advertiser has chosen not to accept applicants from your region.
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Head Sommelier & Guest Experience Manager
CV1 2LS Coventry, West Midlands
£45000 Annually
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Posted 2 days ago
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Job Description
Coventry, West Midlands, UK
Our client, a prestigious hospitality group, is seeking a highly experienced and charismatic Head Sommelier & Guest Experience Manager to oversee their award-winning dining establishment. This pivotal role requires an individual with an exceptional palate, extensive knowledge of fine wines and spirits, and a proven track record in delivering unparalleled guest service. You will be responsible for the entire beverage program, including sourcing, cellar management, staff training, and inventory control. Furthermore, you will take a lead role in shaping and enhancing the overall guest experience, ensuring every visitor receives a memorable and personalized visit. This hybrid role offers a blend of on-site operational management and strategic planning from a remote setting, allowing for flexibility while maintaining a strong presence within the team.
Key Responsibilities:
Our client, a prestigious hospitality group, is seeking a highly experienced and charismatic Head Sommelier & Guest Experience Manager to oversee their award-winning dining establishment. This pivotal role requires an individual with an exceptional palate, extensive knowledge of fine wines and spirits, and a proven track record in delivering unparalleled guest service. You will be responsible for the entire beverage program, including sourcing, cellar management, staff training, and inventory control. Furthermore, you will take a lead role in shaping and enhancing the overall guest experience, ensuring every visitor receives a memorable and personalized visit. This hybrid role offers a blend of on-site operational management and strategic planning from a remote setting, allowing for flexibility while maintaining a strong presence within the team.
Key Responsibilities:
- Develop and execute a comprehensive wine and beverage strategy, focusing on quality, diversity, and profitability.
- Curate an extensive wine list, including international and emerging regions, with a focus on complementary pairings for our culinary offerings.
- Manage all aspects of the wine cellar, including purchasing, receiving, storage, and stock rotation, ensuring optimal conditions are maintained.
- Conduct regular wine tastings and educational sessions for the F&B team to elevate their knowledge and service capabilities.
- Lead and inspire the front-of-house team to provide exceptional, attentive, and personalized service at all times.
- Handle guest inquiries, feedback, and special requests with professionalism and efficiency, resolving issues promptly.
- Collaborate with the Executive Chef on menu development and wine pairing recommendations.
- Monitor and manage beverage costs, implementing strategies to maximize profitability without compromising quality.
- Develop and implement guest loyalty programs and initiatives to drive repeat business and enhance customer satisfaction.
- Stay abreast of industry trends, new wine releases, and emerging culinary influences.
- Extensive experience as a Sommelier or in a senior F&B management role within a high-end establishment.
- Advanced sommelier certification (e.g., Court of Master Sommeliers Advanced/Master, WSET Level 4 Diploma) is highly desirable.
- In-depth knowledge of global wine regions, grape varietals, winemaking techniques, and food and wine pairing principles.
- Proven leadership and team management skills, with the ability to motivate and develop staff.
- Exceptional communication, interpersonal, and customer service skills.
- Strong financial acumen and experience in inventory management and cost control.
- A passion for hospitality and a dedication to creating memorable guest experiences.
- Flexibility to work evenings, weekends, and public holidays as required.
This advertiser has chosen not to accept applicants from your region.
1
Senior Sommelier and Guest Experience Manager
NE27 0BL Newcastle upon Tyne, North East
£38000 Annually
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Posted 2 days ago
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Job Description
Our client, a highly-rated establishment in the heart of Newcastle upon Tyne , is seeking an experienced and passionate Senior Sommelier and Guest Experience Manager. This role is pivotal in shaping the overall dining experience for our patrons, focusing on exceptional wine service and creating memorable moments for every guest. You will be responsible for the entire wine program, from selection, procurement, and cellar management to staff training and customer engagement.
Responsibilities:
Qualifications:
Responsibilities:
- Develop and curate an extensive and diverse wine list, featuring both established and emerging international and domestic selections.
- Manage wine inventory, including ordering, receiving, stocktaking, and maintaining cellar conditions to the highest standards.
- Conduct regular wine tastings and staff training sessions to ensure comprehensive knowledge and upselling techniques are consistently applied.
- Engage directly with guests, offering expert recommendations, providing detailed descriptions of wines, and ensuring a seamless and enjoyable dining experience.
- Troubleshoot and resolve any guest concerns or issues with professionalism and a focus on customer satisfaction.
- Collaborate with the Head Chef to create harmonious food and wine pairings.
- Manage and develop the beverage team, fostering a positive and performance-driven environment.
- Oversee the implementation of guest feedback mechanisms and act upon insights to continuously improve service quality.
- Maintain a proactive approach to trend analysis within the wine and hospitality industry.
- Ensure compliance with all health, safety, and licensing regulations.
Qualifications:
- Proven experience as a Sommelier or in a senior beverage management role within a fine dining environment.
- WSET Level 3 or higher qualification in Wines, or equivalent international certification.
- Extensive knowledge of global wine regions, grape varietals, winemaking techniques, and viticulture.
- Exceptional palate and ability to identify nuanced flavor profiles.
- Strong leadership, communication, and interpersonal skills.
- Excellent organizational and inventory management abilities.
- A passion for providing outstanding customer service and creating personalized experiences.
- Flexibility to work evenings, weekends, and holidays as required.
- Experience with wine-related events and tastings is highly desirable.
This advertiser has chosen not to accept applicants from your region.
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