47,850 Specialized Support Roles jobs in the United Kingdom
Customer Service & Technical Support Specialist
CF10 1DX Cardiff, Wales
£25000 Annually
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Job Description
Our client is seeking a highly motivated and technically adept Customer Service & Technical Support Specialist to join their growing support team. This role, based in **Cardiff, Wales, UK**, offers a flexible hybrid working arrangement, allowing you to contribute your expertise from either the office or a remote location. You will be the first point of contact for customers, providing exceptional support for our client's innovative software products, troubleshooting issues, and ensuring a seamless user experience. Your technical acumen combined with your dedication to customer satisfaction will be key to this role.
Key Responsibilities:
Key Responsibilities:
- Provide first-line technical support and customer service to users via phone, email, and live chat.
- Troubleshoot and resolve a wide range of technical issues related to our client's software products, including installation, configuration, and user errors.
- Guide customers through product features, functionalities, and best practices.
- Accurately diagnose and document customer issues, escalating complex problems to senior support staff or development teams when necessary.
- Maintain a high level of customer satisfaction by responding promptly, empathetically, and effectively to inquiries.
- Develop and update knowledge base articles, FAQs, and troubleshooting guides to empower users and reduce support volume.
- Collaborate with product development and QA teams to report bugs, suggest improvements, and provide user feedback.
- Proactively identify recurring issues and trends, contributing to process improvements and product enhancements.
- Manage support tickets efficiently, ensuring all customer interactions are logged and resolved within service level agreements (SLAs).
- Stay up-to-date with product updates, new features, and technical advancements to provide accurate and informed support.
- Proven experience in a customer support or technical helpdesk role, preferably within the software industry.
- Strong understanding of common software troubleshooting techniques and common operating systems (Windows, macOS).
- Excellent communication skills, both written and verbal, with the ability to explain technical concepts clearly to non-technical users.
- Patience, empathy, and a genuine desire to help customers succeed.
- Proficiency in using ticketing systems (e.g., Zendesk, Jira Service Desk) and CRM software.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- A proactive approach to problem-solving and a keen eye for detail.
- Familiarity with cloud-based applications and basic networking concepts is a plus.
- Relevant certifications in IT support or customer service are advantageous.
- Comfortable working in a hybrid environment, with the ability to transition between remote and office-based work as needed.
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0
Customer Service & Technical Support Specialist
PL4 0AA Plymouth, South West
£24000 Annually
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Posted 4 days ago
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Our client is seeking a friendly and efficient Customer Service & Technical Support Specialist to join their dedicated support team in Plymouth, Devon, UK . This role is vital for ensuring customer satisfaction by providing timely and effective assistance with product inquiries and technical issues. You will be the first point of contact for customers, handling inbound calls, emails, and live chat inquiries with professionalism and empathy.
Key responsibilities include troubleshooting common technical problems, guiding customers through product setup and usage, and escalating complex issues to higher support tiers when necessary. You will also be responsible for logging all customer interactions accurately in the CRM system, identifying trends in customer inquiries to provide feedback to product development, and contributing to the knowledge base with helpful articles and FAQs. The ideal candidate will possess excellent communication skills, a patient and understanding demeanor, and a passion for helping others. A strong aptitude for technology and the ability to explain technical concepts clearly to non-technical users are essential.
We require candidates with previous experience in a customer service or technical support role. Familiarity with CRM systems (e.g., Salesforce, Zendesk) and helpdesk ticketing software is highly desirable. Strong problem-solving skills, excellent written and verbal communication, and the ability to multitask are crucial. A positive attitude and a commitment to delivering exceptional customer experiences are paramount. This hybrid role allows for a balance between supporting customers from the office in Plymouth and working remotely, offering a flexible and engaging work environment. Join a supportive team committed to customer success.
Key responsibilities include troubleshooting common technical problems, guiding customers through product setup and usage, and escalating complex issues to higher support tiers when necessary. You will also be responsible for logging all customer interactions accurately in the CRM system, identifying trends in customer inquiries to provide feedback to product development, and contributing to the knowledge base with helpful articles and FAQs. The ideal candidate will possess excellent communication skills, a patient and understanding demeanor, and a passion for helping others. A strong aptitude for technology and the ability to explain technical concepts clearly to non-technical users are essential.
We require candidates with previous experience in a customer service or technical support role. Familiarity with CRM systems (e.g., Salesforce, Zendesk) and helpdesk ticketing software is highly desirable. Strong problem-solving skills, excellent written and verbal communication, and the ability to multitask are crucial. A positive attitude and a commitment to delivering exceptional customer experiences are paramount. This hybrid role allows for a balance between supporting customers from the office in Plymouth and working remotely, offering a flexible and engaging work environment. Join a supportive team committed to customer success.
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1
Customer Service & Technical Support Specialist
DE1 2BB Derby, East Midlands
£22000 annum (pro-
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Posted 4 days ago
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Job Description
Our client is seeking a friendly, patient, and technically adept Customer Service & Technical Support Specialist to join their dedicated team. This fully remote role is crucial for providing exceptional support to customers, resolving inquiries efficiently, and ensuring a positive user experience with our client's products and services. You will be the first point of contact for customers, handling a variety of issues via phone, email, and chat. The ideal candidate will possess outstanding communication skills, a strong aptitude for problem-solving, and a solid understanding of common technical issues encountered by users. Your responsibilities will include troubleshooting software and hardware problems, guiding users through product setup and usage, escalating complex issues to higher technical tiers when necessary, and maintaining accurate customer interaction records. You will also contribute to the knowledge base by documenting common issues and their resolutions. This position requires a high level of empathy, patience, and a commitment to customer satisfaction. Working remotely, you will have the flexibility to manage your time effectively and contribute to a supportive virtual team environment. This is an excellent opportunity for individuals passionate about helping others and resolving technical challenges.
Responsibilities:
Responsibilities:
- Respond to customer inquiries and provide technical support via phone, email, and live chat.
- Troubleshoot and resolve customer issues related to product functionality, installation, and usage.
- Guide customers through product setup, configuration, and basic maintenance.
- Escalate complex technical problems to senior support staff or relevant departments.
- Maintain accurate and detailed records of customer interactions and resolutions in the CRM system.
- Contribute to the development and maintenance of a comprehensive knowledge base.
- Identify trends in customer issues and provide feedback to product development teams.
- Ensure customer satisfaction by providing timely, accurate, and helpful support.
- Adhere to all company policies and procedures regarding customer service and data privacy.
- High school diploma or equivalent; associate's or bachelor's degree in a relevant field is a plus.
- Minimum of 2 years of experience in customer service, technical support, or a related role.
- Proficiency in troubleshooting common software and hardware issues.
- Experience with CRM systems and ticketing software.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Ability to remain calm and professional under pressure.
- Demonstrated ability to work independently and effectively in a remote setting.
- Familiarity with (mention a specific type of software/product relevant to the fictional company, e.g., SaaS platforms, consumer electronics).
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2
Senior Customer Service & Support Specialist
SR1 1AB Sunderland, North East
£25000 Annually
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Posted 4 days ago
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Job Description
Our client is seeking a highly motivated and customer-centric Senior Customer Service & Support Specialist to join their dedicated team. This is a fully remote role, providing comprehensive support to customers via multiple communication channels, including phone, email, and live chat. You will be responsible for addressing customer inquiries, resolving technical issues, and providing guidance on product usage, ensuring a positive and efficient customer experience. The ideal candidate will possess exceptional communication skills, a problem-solving mindset, and a genuine passion for helping customers.
Key responsibilities include handling escalated customer issues with a high degree of professionalism and efficiency, acting as a point of escalation for junior support staff. You will identify trends in customer issues and feedback, proactively communicating these to relevant departments to drive product and service improvements. Developing and updating support documentation, knowledge base articles, and FAQs to empower customers and internal teams is also a key part of the role. You will be expected to meet and exceed key performance indicators (KPIs) related to customer satisfaction, response times, and resolution rates. Contributing to team training and mentoring new support agents will be an important aspect of this position. Maintaining accurate and detailed records of customer interactions and resolutions in the CRM system is mandatory.
The successful candidate will have a minimum of 3-5 years of experience in a customer service or technical support role, preferably with experience in a senior or lead capacity. Excellent verbal and written communication skills are essential, along with strong active listening and empathy. Proficiency in using CRM software and helpdesk platforms is required. The ability to troubleshoot and resolve technical issues across various platforms and software is a must. Strong organizational skills and the ability to manage time effectively in a remote environment are crucial. A positive attitude, resilience, and a commitment to delivering outstanding customer service are highly valued. This is an excellent opportunity for a seasoned support professional looking for a rewarding, fully remote career.
Key responsibilities include handling escalated customer issues with a high degree of professionalism and efficiency, acting as a point of escalation for junior support staff. You will identify trends in customer issues and feedback, proactively communicating these to relevant departments to drive product and service improvements. Developing and updating support documentation, knowledge base articles, and FAQs to empower customers and internal teams is also a key part of the role. You will be expected to meet and exceed key performance indicators (KPIs) related to customer satisfaction, response times, and resolution rates. Contributing to team training and mentoring new support agents will be an important aspect of this position. Maintaining accurate and detailed records of customer interactions and resolutions in the CRM system is mandatory.
The successful candidate will have a minimum of 3-5 years of experience in a customer service or technical support role, preferably with experience in a senior or lead capacity. Excellent verbal and written communication skills are essential, along with strong active listening and empathy. Proficiency in using CRM software and helpdesk platforms is required. The ability to troubleshoot and resolve technical issues across various platforms and software is a must. Strong organizational skills and the ability to manage time effectively in a remote environment are crucial. A positive attitude, resilience, and a commitment to delivering outstanding customer service are highly valued. This is an excellent opportunity for a seasoned support professional looking for a rewarding, fully remote career.
This advertiser has chosen not to accept applicants from your region.
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IT Support Specialist - Customer Service
NE1 4BG Newcastle upon Tyne, North East
£28000 Annually
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Posted 4 days ago
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Our client is looking for a dedicated and customer-focused IT Support Specialist to join their busy helpdesk team. This role is based in **Newcastle upon Tyne**, offering the chance to provide essential technical assistance to our internal users and external clients. You will be the first point of contact for all IT-related issues, ensuring timely and effective resolution of hardware, software, and network problems. Your primary goal will be to maintain high levels of user satisfaction through efficient support and clear communication.
Your daily responsibilities will include troubleshooting and resolving a wide range of technical issues via phone, email, and in-person interactions. You will manage and maintain IT equipment, including desktops, laptops, printers, and mobile devices. Installing, configuring, and upgrading software applications will also be a key part of your role. You will be responsible for user account management, including provisioning and deprovisioning access. Documenting IT procedures, creating user guides, and contributing to the knowledge base will be important to support ongoing user self-help. You will escalate complex issues to senior IT staff when necessary and participate in the maintenance and development of IT systems.
The ideal candidate will have a strong understanding of computer hardware, operating systems (Windows and macOS), and common software applications. Previous experience in an IT support or helpdesk role is essential, with a proven ability to diagnose and resolve technical problems effectively. Excellent communication and interpersonal skills are crucial, as you will be interacting with users of all technical abilities. A patient, methodical approach to problem-solving and a strong customer service orientation are key. Certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator are advantageous. This is a fantastic opportunity to grow your IT career within a supportive team environment in **Newcastle upon Tyne**, contributing to the smooth operation of our technology infrastructure.
Your daily responsibilities will include troubleshooting and resolving a wide range of technical issues via phone, email, and in-person interactions. You will manage and maintain IT equipment, including desktops, laptops, printers, and mobile devices. Installing, configuring, and upgrading software applications will also be a key part of your role. You will be responsible for user account management, including provisioning and deprovisioning access. Documenting IT procedures, creating user guides, and contributing to the knowledge base will be important to support ongoing user self-help. You will escalate complex issues to senior IT staff when necessary and participate in the maintenance and development of IT systems.
The ideal candidate will have a strong understanding of computer hardware, operating systems (Windows and macOS), and common software applications. Previous experience in an IT support or helpdesk role is essential, with a proven ability to diagnose and resolve technical problems effectively. Excellent communication and interpersonal skills are crucial, as you will be interacting with users of all technical abilities. A patient, methodical approach to problem-solving and a strong customer service orientation are key. Certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator are advantageous. This is a fantastic opportunity to grow your IT career within a supportive team environment in **Newcastle upon Tyne**, contributing to the smooth operation of our technology infrastructure.
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4
IT Support Specialist (Customer Service)
NR1 1BH Norwich, Eastern
£28000 Annually
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Posted 4 days ago
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Our client, a growing technology solutions provider, is seeking an IT Support Specialist to enhance their customer service and helpdesk operations in **Norwich, Norfolk, UK**. This role operates on a hybrid model, offering a balance between in-office teamwork and remote working flexibility. You will be the primary point of contact for end-users, providing timely and effective technical assistance across a range of hardware, software, and network issues. Your goal is to ensure seamless IT operations and maintain high levels of customer satisfaction.
Responsibilities include responding to helpdesk tickets, diagnosing and resolving technical hardware and software issues, installing and configuring computer systems, and performing preventative maintenance. You will manage user accounts, permissions, and access rights, and troubleshoot network connectivity problems. Documenting solutions, creating knowledge base articles, and escalating unresolved issues to senior IT staff will also be part of your duties. Strong customer service skills are essential, as you will be interacting with users of varying technical abilities. You will contribute to improving IT support processes and identifying opportunities for technology adoption to enhance user experience.
The ideal candidate will have a strong foundation in IT support, with at least 2-3 years of experience in a similar role. A relevant IT qualification, such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator Associate, is highly desirable. You should possess excellent troubleshooting skills and a comprehensive understanding of operating systems (Windows, macOS), common business applications (Microsoft Office Suite), and basic networking concepts. Familiarity with remote support tools and ticketing systems (e.g., Zendesk, Jira Service Management) is a plus. Strong communication, problem-solving, and customer-facing skills are critical. If you are passionate about technology and dedicated to providing exceptional support, we invite you to apply.
Responsibilities include responding to helpdesk tickets, diagnosing and resolving technical hardware and software issues, installing and configuring computer systems, and performing preventative maintenance. You will manage user accounts, permissions, and access rights, and troubleshoot network connectivity problems. Documenting solutions, creating knowledge base articles, and escalating unresolved issues to senior IT staff will also be part of your duties. Strong customer service skills are essential, as you will be interacting with users of varying technical abilities. You will contribute to improving IT support processes and identifying opportunities for technology adoption to enhance user experience.
The ideal candidate will have a strong foundation in IT support, with at least 2-3 years of experience in a similar role. A relevant IT qualification, such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator Associate, is highly desirable. You should possess excellent troubleshooting skills and a comprehensive understanding of operating systems (Windows, macOS), common business applications (Microsoft Office Suite), and basic networking concepts. Familiarity with remote support tools and ticketing systems (e.g., Zendesk, Jira Service Management) is a plus. Strong communication, problem-solving, and customer-facing skills are critical. If you are passionate about technology and dedicated to providing exceptional support, we invite you to apply.
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5
Senior Customer Service & Technical Support Specialist
NG1 2NB Nottingham, East Midlands
£28000 Annually
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Posted 1 day ago
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Job Description
Our client, a growing technology company, is seeking an experienced Senior Customer Service & Technical Support Specialist to join their dedicated remote team. This role is crucial for ensuring our clients receive exceptional support and seamless experiences with our products and services. You will handle complex technical inquiries, troubleshoot issues, and provide comprehensive solutions to a diverse customer base. The ideal candidate will possess a deep understanding of technical support principles, excellent problem-solving skills, and a passion for delivering outstanding customer service.
As a Senior Specialist, you will be expected to go beyond basic troubleshooting, providing in-depth technical assistance and guidance. You will collaborate with engineering and product teams to identify recurring issues and contribute to product improvements. This role involves managing customer escalations, documenting solutions, and contributing to knowledge base articles. Strong communication skills, both written and verbal, are essential for effectively interacting with customers and internal teams. This is a fully remote position, offering the flexibility to work from your own location.
Key responsibilities include:
Qualifications: Proven experience (3+ years) in a technical support or customer service role, with a strong emphasis on troubleshooting complex technical issues. Excellent understanding of operating systems, software applications, and basic networking concepts. Proficiency with CRM software and ticketing systems. Exceptional problem-solving, analytical, and diagnostic skills. Outstanding communication, listening, and interpersonal skills. Ability to explain technical concepts clearly to non-technical users. A customer-centric approach and a commitment to service excellence are essential. This is a fully remote role, with an operational base in Nottingham, Nottinghamshire, UK .
As a Senior Specialist, you will be expected to go beyond basic troubleshooting, providing in-depth technical assistance and guidance. You will collaborate with engineering and product teams to identify recurring issues and contribute to product improvements. This role involves managing customer escalations, documenting solutions, and contributing to knowledge base articles. Strong communication skills, both written and verbal, are essential for effectively interacting with customers and internal teams. This is a fully remote position, offering the flexibility to work from your own location.
Key responsibilities include:
- Providing advanced technical support and troubleshooting for software and hardware issues.
- Responding to customer inquiries via phone, email, and chat in a timely and professional manner.
- Diagnosing and resolving complex technical problems for customers.
- Escalating unresolved issues to appropriate internal teams and ensuring follow-through.
- Documenting customer interactions, issues, and resolutions accurately in the CRM system.
- Contributing to the creation and maintenance of a comprehensive knowledge base.
- Providing training and guidance to junior support staff.
- Gathering customer feedback and relaying insights to product and engineering teams.
- Maintaining high customer satisfaction ratings.
- Staying up-to-date with product updates and technical advancements.
Qualifications: Proven experience (3+ years) in a technical support or customer service role, with a strong emphasis on troubleshooting complex technical issues. Excellent understanding of operating systems, software applications, and basic networking concepts. Proficiency with CRM software and ticketing systems. Exceptional problem-solving, analytical, and diagnostic skills. Outstanding communication, listening, and interpersonal skills. Ability to explain technical concepts clearly to non-technical users. A customer-centric approach and a commitment to service excellence are essential. This is a fully remote role, with an operational base in Nottingham, Nottinghamshire, UK .
This advertiser has chosen not to accept applicants from your region.
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6
Senior Customer Service & Technical Support Specialist
DE1 2BN Derby, East Midlands
£30000 Annually
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Posted 3 days ago
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Job Description
Our client, a prominent provider of software solutions, is seeking a highly experienced Senior Customer Service & Technical Support Specialist to join their dedicated support team. This role is based in Derby, Derbyshire, UK , offering a hybrid work model that combines remote work flexibility with essential office-based collaboration. You will be responsible for providing advanced technical assistance and exceptional customer service to a diverse client base, resolving complex software-related issues and ensuring customer satisfaction. Your duties will include diagnosing technical problems, guiding customers through troubleshooting steps, escalating issues to higher technical tiers when necessary, and documenting solutions. The ideal candidate will possess a strong technical aptitude, excellent problem-solving skills, and a deep understanding of customer service principles. You should have extensive experience supporting software products, with a proven ability to explain technical concepts clearly and concisely to users of varying technical abilities. Excellent communication, active listening, and interpersonal skills are essential. You will also be involved in training new support staff, contributing to the knowledge base, and identifying opportunities for process improvement within the support function. Experience with CRM systems and ticketing platforms is required. A proactive approach to customer engagement and a commitment to delivering first-class support are paramount. This role offers a fantastic opportunity to contribute to a company's success by ensuring its customers receive timely and effective technical assistance.
Responsibilities:
Qualifications:
Responsibilities:
- Provide expert-level technical support for software products via phone, email, and chat.
- Diagnose and troubleshoot complex software issues reported by customers.
- Guide customers through problem-solving processes and ensure resolution.
- Escalate unresolved issues to development or engineering teams with detailed documentation.
- Create and maintain comprehensive technical documentation and knowledge base articles.
- Train and mentor junior customer support representatives.
- Identify trends in customer issues and provide feedback for product improvement.
- Manage customer inquiries and ensure timely follow-up.
- Contribute to improving support processes and customer satisfaction metrics.
- Maintain a high level of customer service and professionalism.
Qualifications:
- Bachelor's degree in IT, Computer Science, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in technical support or customer service for software products.
- Proven ability to diagnose and resolve complex technical issues.
- Excellent communication, listening, and interpersonal skills.
- Proficiency with CRM systems and support ticketing software.
- Strong analytical and problem-solving capabilities.
- Ability to work effectively in a hybrid team environment.
- Knowledge of (mention specific software areas, e.g., SaaS, cloud technologies, specific programming languages) is a plus.
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7
Remote Customer Service & Technical Support Specialist
ST1 1DB Staffordshire, West Midlands
£28000 Annually
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Posted 4 days ago
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Job Description
Our client is looking for an exceptional Remote Customer Service & Technical Support Specialist to provide world-class assistance to their valued customers from anywhere in the UK. This fully remote position is integral to ensuring customer satisfaction and resolving technical issues efficiently. You will be the first point of contact for customers experiencing problems with our client's software products and services. This role demands excellent communication skills, a patient and empathetic approach, and a strong aptitude for troubleshooting technical challenges. You will be joining a supportive and dynamic team dedicated to providing outstanding customer experiences.
Key Responsibilities:
Key Responsibilities:
- Provide prompt, accurate, and friendly customer service and technical support via phone, email, and chat.
- Troubleshoot and diagnose software and hardware issues reported by customers.
- Guide customers through step-by-step solutions for their technical problems.
- Escalate complex issues to senior support staff or relevant departments when necessary.
- Maintain detailed records of customer interactions, issues, and resolutions in the CRM system.
- Develop and update knowledge base articles and FAQs to assist customers and internal teams.
- Identify recurring customer issues and provide feedback to the product development team for improvement.
- Educate customers on product features and best practices to enhance their user experience.
- Achieve and exceed key performance indicators (KPIs) for customer satisfaction and resolution times.
- Contribute to a positive and collaborative remote team environment.
- Proven experience in customer service and technical support roles.
- Strong understanding of common software applications and operating systems.
- Excellent verbal and written communication skills, with the ability to explain technical concepts clearly.
- High level of patience, empathy, and a customer-centric attitude.
- Proficiency in using helpdesk software and CRM systems.
- Ability to multitask, prioritize, and manage time effectively in a remote setting.
- A reliable internet connection and a dedicated workspace are essential for this role.
- Experience with (mention a specific type of software or industry, e.g., SaaS platforms, CRM software, cybersecurity tools) is a plus.
- A proactive approach to problem-solving and continuous learning.
This advertiser has chosen not to accept applicants from your region.
8
Customer Service & Technical Support Specialist (Remote)
G1 1AA Glasgow, Scotland
£25000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client, a leading provider of innovative software solutions, is seeking a dedicated and technically adept Customer Service & Technical Support Specialist to join their growing remote team. This is a fully remote position, offering the flexibility to assist customers from anywhere. You will be the primary point of contact for clients, providing exceptional support and resolving technical issues related to their software products.
You will handle inquiries via phone, email, and chat, troubleshoot software problems, guide users through product features, and escalate complex issues when necessary. The ideal candidate possesses strong communication and problem-solving skills, a patient and customer-centric approach, and a solid understanding of software applications and technical troubleshooting.
Key Responsibilities:
You will handle inquiries via phone, email, and chat, troubleshoot software problems, guide users through product features, and escalate complex issues when necessary. The ideal candidate possesses strong communication and problem-solving skills, a patient and customer-centric approach, and a solid understanding of software applications and technical troubleshooting.
Key Responsibilities:
- Respond promptly and professionally to customer inquiries regarding software functionality, troubleshooting, and technical issues.
- Provide comprehensive technical support via multiple communication channels (phone, email, chat, ticketing system).
- Diagnose and resolve software-related problems, guiding customers through step-by-step solutions.
- Document all customer interactions, issues, and resolutions accurately in the support ticketing system.
- Escalate unresolved technical issues to higher-level support teams or development, providing detailed information.
- Educate customers on product features and best practices to enhance their user experience.
- Contribute to the knowledge base by creating and updating FAQs, guides, and troubleshooting articles.
- Identify recurring customer issues and provide feedback to the product development team for product improvement.
- Maintain a high level of customer satisfaction by providing efficient and effective support.
- Adhere to service level agreements (SLAs) for response and resolution times.
- Stay updated on product releases, updates, and new features to provide accurate support.
- Collaborate with team members to share knowledge and best practices.
- High school diploma or equivalent; Associate's or Bachelor's degree in a relevant field is a plus.
- Minimum of 2 years of experience in customer service or technical support, preferably in the software or technology industry.
- Proven ability to troubleshoot and resolve software-related issues.
- Excellent communication skills, both written and verbal, with the ability to explain technical concepts clearly.
- Strong interpersonal skills and a customer-centric attitude.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to multitask, prioritize, and manage time effectively in a remote environment.
- Familiarity with cloud-based software and SaaS products is advantageous.
- A positive attitude and a passion for helping customers.
This advertiser has chosen not to accept applicants from your region.
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