2,223 Specialized Technical Roles jobs in the United Kingdom

**Who We Are**
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
Have you been wanting to get into IT but don't have tech experience, this could be your gateway. Do you love how it feels to help someone solve a problem? Want a chance to see lots of career options up close before you choose your path forward? Then there's a good chance you'll love being a Customer Service Representative at Kyndryl.
Being great in this job is less about your resume and more about your personality. We are looking for friendly, helpful, and empathetic people who have an interest in technology but not necessarily tech experience. As a Customer Service Representative, you'll be the face and voice of Kyndryl, helping customers solve their problems every day.
A Customer Service Representative combines the know-how of tech support with problem solving and customer service, so bring your people skills and we'll teach you the rest. It's a fun and fast-paced role where you'll start learning and contributing right away. The first month, you learn the ropes and get set up with one client on production. Soon, you'll be multi-tasking and providing interactive solutions (chat, email, MS Teams) while treating our customers to concierge-level care.
You will also work with back-office teams to handle escalations. This is your chance to work alongside senior co-workers who will share their knowledge. As you interact with many different people on a variety of problems, you'll grow your experience, skill, and grasp of what other job roles do. In addition, there are plentiful opportunities to find and work with mentors.
You can become an expert with Microsoft 365, especially Excel, and get trained on a variety of different platforms. And you can earn certifications including Google Cloud, Azure, Microsoft, etc. In fact, the learning opportunities are what most people like best about this role. It's fun, challenging, and fast-paced - you definitely won't be bored!
Your future at Kyndryl
This is a true "start here, go anywhere" opportunity. As you get a close-up look at a wide variety of Kyndryl job roles, you can choose your career path. Many have moved up to the 2nd or 3rd level escalation team. Others go on to further education/certifications and more senior or technical roles.
**Who You Are**
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
Required Skills and Experience
· Graduate / Diploma in Electronics or Computer Science
· Proficiency in spoken & written English is a prerequisite
· Knowledge of Windows, Mac, or Linux operating systems
· Support help desk knowledge
· Troubleshooting and problem-solving skills
· Customer support knowledge
· Active listener with flexibility to modify approach and adapt to customer needs
Preferred Skills and Experience
· Graduate / Diploma in Electronics or Computer Science with preferred IT certification viz. Microsoft Azure Fundamental/Microsoft EndPoint Administrator/RHCE/CCNA/ITIL.
· Experience working with Windows, Mac, or Linux operating systems
· Troubleshooting and problem-solving expertise
· Support help desk experience
· Customer support experience
· Experience modifying approaches and adapting to customer needs
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Our client is looking for a dedicated and knowledgeable Technical Support Specialist to join their expanding customer service team in Leeds, West Yorkshire, UK . This role offers a hybrid working model, allowing for a blend of remote work and in-office collaboration.

As a Technical Support Specialist, you will be the primary point of contact for customers experiencing technical issues with our products and services. You will diagnose problems, provide effective solutions, and ensure a high level of customer satisfaction. This role requires excellent problem-solving skills, strong communication abilities, and a deep understanding of technical systems.

Key Responsibilities:

• Respond to customer inquiries and technical issues via phone, email, and chat in a timely and professional manner.
• Diagnose and troubleshoot hardware, software, and network issues.
• Guide users through step-by-step solutions to resolve their technical problems.
• Escalate complex issues to the appropriate internal teams when necessary.
• Document all support interactions, troubleshooting steps, and resolutions in the ticketing system.
• Create and maintain knowledge base articles and user guides.
• Identify recurring issues and provide feedback to product development teams for improvement.
• Provide proactive support and guidance to customers to prevent future issues.
• Stay current with product updates and new technologies.
• Contribute to a positive and collaborative team environment.

Qualifications and Experience:

• Proven experience in a technical support or helpdesk role.
• Strong understanding of computer hardware, operating systems (Windows, macOS), and common software applications.
• Familiarity with networking concepts (TCP/IP, DNS, DHCP).
• Excellent troubleshooting and diagnostic skills.
• Exceptional customer service and communication skills, with the ability to explain technical concepts clearly to non-technical users.
• Experience with ticketing systems (e.g., Zendesk, ServiceNow) is a plus.
• Ability to work effectively both independently and as part of a team.
• Relevant IT certifications (e.g., CompTIA A+, Network+) are an advantage.
• A proactive approach to problem-solving and a commitment to customer satisfaction.
• Must be eligible to work in the UK.

This is a fantastic opportunity for an IT professional looking to advance their career in a supportive and growing company. If you are passionate about technology and helping people, we encourage you to apply.

Our client is looking for a skilled and dedicated Technical Support Specialist to join their expanding customer service team in Newcastle upon Tyne, Tyne and Wear, UK . This hybrid role offers a blend of in-office collaboration and remote flexibility, allowing you to leverage your expertise in a supportive environment. As a Technical Support Specialist, you will be the primary point of contact for customers experiencing technical difficulties with our client's innovative products and services. Your core responsibility will be to diagnose, troubleshoot, and resolve a wide range of technical issues, ensuring minimal disruption to customer operations and maintaining high levels of customer satisfaction. This involves meticulous investigation, clear communication, and timely resolution of reported problems. You will need to possess a strong understanding of common software and hardware issues, with the ability to explain complex technical information in a clear and understandable manner to users of varying technical abilities. This role demands excellent problem-solving skills, patience, and a proactive approach to identifying potential issues before they escalate. You will also be responsible for documenting support interactions, updating knowledge bases, and contributing to the continuous improvement of support processes and resources. Collaborating with other departments, such as engineering and product development, will be essential to provide feedback and contribute to product enhancements. The ideal candidate will have a background in IT support or a related field, with a proven ability to manage multiple support tickets simultaneously. Strong analytical skills, attention to detail, and a commitment to delivering exceptional service are paramount. If you are a tech-savvy individual passionate about helping others and thrive in a challenging yet rewarding environment, we want to hear from you.
Key Responsibilities:

• Provide first and second-level technical support to customers via phone, email, and chat.
• Diagnose and troubleshoot hardware, software, and network issues.
• Guide users through step-by-step solutions to technical problems.
• Escalate complex issues to senior support staff or relevant departments when necessary.
• Maintain accurate records of customer interactions and resolutions in the CRM system.
• Contribute to the development and maintenance of the knowledge base and support documentation.
• Identify recurring issues and provide feedback to product and development teams.
• Ensure adherence to service level agreements (SLAs) and response times.
• Participate in ongoing training to stay updated with product knowledge and support techniques.
• Foster positive customer relationships through effective communication and problem-solving.

Required Qualifications:

• Proven experience in a technical support or helpdesk role.
• Strong knowledge of operating systems (Windows, macOS) and common applications.
• Familiarity with networking concepts and troubleshooting.
• Excellent problem-solving and analytical abilities.
• Exceptional communication and interpersonal skills.
• Ability to explain technical concepts to non-technical users.
• Experience with ticketing systems (e.g., Zendesk, ServiceNow).
• A customer-centric mindset and a passion for providing support.
• Ability to work effectively in a hybrid work environment.

Our client is seeking a dedicated and knowledgeable Technical Support Specialist to join their team in **Cambridge, Cambridgeshire, UK**. This role is crucial for providing exceptional technical assistance to customers, ensuring a high level of satisfaction and efficient resolution of issues. You will be the first point of contact for customers experiencing technical difficulties with our client's products or services. Responsibilities include troubleshooting hardware and software problems, providing clear and concise guidance, escalating complex issues to senior support staff or development teams when necessary, and documenting all support interactions accurately. The ideal candidate will possess strong analytical and problem-solving skills, with the ability to diagnose and resolve technical issues in a timely manner. Excellent communication skills, both written and verbal, are essential, along with a patient and customer-focused approach. You should have a solid understanding of common operating systems, network protocols, and troubleshooting techniques. Experience with ticketing systems and remote support tools is highly desirable. A background in IT support, helpdesk operations, or a related technical field is required. A relevant IT certification (e.g., CompTIA A+, Network+) would be an advantage. This is an excellent opportunity for an individual passionate about technology and customer service to develop their career within a dynamic and supportive environment. You will be an integral part of the team, contributing to the smooth operation of our client's technical infrastructure and customer support services.

Our client is seeking a dedicated and technically adept Technical Support Specialist to join their bustling customer service and helpdesk team, based in Wolverhampton, West Midlands, UK . This is a fantastic opportunity for an individual with a passion for problem-solving and a commitment to delivering exceptional customer experiences. You will be the first point of contact for clients experiencing technical issues, providing timely and effective resolutions through various channels, including phone, email, and ticketing systems. Your responsibilities will include diagnosing hardware and software problems, guiding users through step-by-step solutions, escalating complex issues to senior technical staff when necessary, and documenting all support interactions accurately. The ideal candidate will possess strong troubleshooting skills, a patient and empathetic demeanor, and a solid understanding of IT systems, networks, and common software applications. You will work within a collaborative environment, contributing to a knowledge base and actively participating in team training sessions to enhance collective expertise. This role demands excellent communication skills, the ability to explain technical concepts to non-technical users, and a proactive approach to identifying and addressing potential issues before they impact users.

Key Responsibilities:

• Provide first-line technical support to customers via phone, email, and chat.
• Diagnose and resolve hardware, software, and network-related issues.
• Troubleshoot and guide users through technical problems effectively.
• Escalate unresolved issues to appropriate internal teams.
• Document all support requests, troubleshooting steps, and resolutions in a timely manner.
• Contribute to the creation and maintenance of the company's knowledge base.
• Identify trends in support requests and provide feedback to improve products and services.
• Assist with user account management and system configurations.
• Maintain a high level of customer satisfaction through professional and efficient support.
• Stay updated on company products and services to provide accurate information.

Qualifications:

• Proven experience in a technical support or helpdesk role.
• Strong understanding of operating systems (Windows, macOS, Linux) and common software suites.
• Excellent troubleshooting and problem-solving abilities.
• Exceptional communication and interpersonal skills.
• Ability to remain calm and professional under pressure.
• Experience with ticketing systems (e.g., Zendesk, ServiceNow) is a plus.
• Relevant IT certifications (e.g., CompTIA A+, Network+) are desirable.
• A proactive attitude towards learning and skill development.

This is a pivotal role within our client's customer support infrastructure, offering significant opportunities for growth and development within the IT support field.

Our client, a rapidly expanding technology solutions provider, is seeking a skilled and customer-focused Technical Support Specialist to join their entirely remote support team. This role is vital in ensuring our clients receive prompt and effective technical assistance for our software products. You will be responsible for troubleshooting complex technical issues, guiding users through solutions, escalating unresolved problems, and documenting support interactions. The ideal candidate will possess strong analytical and problem-solving skills, excellent communication abilities, and a comprehensive understanding of software applications and operating systems. As a remote position, you will leverage various communication tools to provide exceptional support to users located across different regions, serving our base connected to **Bradford, West Yorkshire, UK**.

Key Responsibilities:

• Provide first-line and second-line technical support to users via phone, email, and chat, addressing software-related issues.
• Diagnose and troubleshoot a wide range of technical problems, including software installation, configuration, and functionality.
• Guide users through step-by-step solutions to resolve technical issues effectively and efficiently.
• Escalate complex or unresolved issues to higher-level support teams or development as per established procedures.
• Document all support interactions, troubleshooting steps, and resolutions accurately in the ticketing system.
• Create and maintain knowledge base articles and FAQs to assist users and support colleagues.
• Identify recurring technical issues and provide feedback to product development teams for system improvements.
• Ensure a high level of customer satisfaction by providing timely, professional, and courteous support.
• Stay up-to-date with product updates, new features, and common technical challenges.
• Contribute to the continuous improvement of support processes and customer service standards.

Qualifications:

• Proven experience (minimum 3 years) in a technical support role, preferably with software products.
• Strong understanding of Windows and macOS operating systems, and common office productivity software.
• Familiarity with networking concepts (TCP/IP, DNS, VPN) is a plus.
• Excellent troubleshooting and problem-solving skills.
• Exceptional written and verbal communication skills, with the ability to explain technical concepts clearly to non-technical users.
• Customer-centric approach with a dedication to providing outstanding service.
• Ability to work independently, manage time effectively, and prioritize tasks in a remote environment.
• Experience with ticketing systems (e.g., Zendesk, ServiceNow) is essential.
• Certifications such as CompTIA A+ or similar are advantageous.
• Adaptability to learn new technologies quickly.

This role is 100% remote, providing significant flexibility while supporting our operations linked to **Bradford, West Yorkshire, UK**.

Our client is seeking a highly motivated and technically adept Technical Support Specialist to join their fully remote customer service team. This role is crucial in providing exceptional technical assistance and troubleshooting for our diverse range of software products. You will be the first point of contact for customers facing technical challenges, guiding them through solutions with patience and expertise. As a fully remote position, you will manage support requests through various channels, including email, live chat, and phone, ensuring timely and effective resolution. We pride ourselves on delivering outstanding customer experiences.

Key Responsibilities:

• Respond to customer inquiries and technical issues via email, chat, and phone in a timely and professional manner.
• Diagnose, troubleshoot, and resolve software-related problems, escalating complex issues to senior support or development teams when necessary.
• Provide clear and concise instructions to customers to guide them through troubleshooting steps and product usage.
• Document all customer interactions, issues, and resolutions accurately in the ticketing system.
• Develop and maintain a comprehensive knowledge base of common issues and solutions.
• Identify trends in customer issues and provide feedback to product development teams for service improvements.
• Assist in testing new software releases and provide feedback on usability and bug reports.
• Educate customers on product features and best practices to enhance their user experience.
• Contribute to a collaborative team environment by sharing knowledge and assisting colleagues.
• Strive to achieve and exceed key performance indicators related to customer satisfaction, resolution time, and ticket volume.

Qualifications and Skills:

• Proven experience (2+ years) in a technical support, helpdesk, or customer service role, preferably within the software industry.
• Strong understanding of computer hardware, operating systems (Windows, macOS), and common software applications.
• Excellent troubleshooting and problem-solving skills.
• Proficiency with ticketing systems (e.g., Zendesk, Jira Service Desk) and remote support tools.
• Exceptional communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• Patience, empathy, and a customer-centric attitude.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced remote environment.
• A proactive approach to learning new technologies and product updates.
• Experience with (Specific Software/Product Area relevant to the fictional company, e.g., CRM, SaaS, specific programming languages) is a strong advantage.
• High school diploma or equivalent; further technical certifications are a plus.

This fully remote role, serving clients globally but with a strong focus on the Sunderland, Tyne and Wear, UK region, offers an excellent opportunity for a motivated individual to advance their career in technical support. Join our client and be a vital part of their success story.

Our client is seeking a motivated and technically adept Technical Support Specialist to join their growing, fully remote customer service team. This role is integral to ensuring our customers receive timely and effective technical assistance for our software products. You will be responsible for diagnosing and resolving a wide range of technical issues, providing clear and concise guidance to users via phone, email, and chat. The ideal candidate will possess excellent troubleshooting skills, a patient and empathetic approach to customer service, and a strong understanding of common software applications and operating systems. Experience with CRM software and ticketing systems is highly desirable. You will document support interactions, identify recurring issues, and provide feedback to the product development team for continuous improvement. This position requires the ability to explain complex technical concepts in simple terms to non-technical users. A strong commitment to customer satisfaction and the ability to work independently and manage your workload effectively in a remote setting are paramount. We are looking for a proactive problem-solver who thrives in a fast-paced environment and is eager to learn and grow within a supportive, remote-first company culture. This is an excellent opportunity for a dedicated support professional looking to advance their career. If you are passionate about technology and helping people, and you are seeking a challenging and rewarding fully remote role, we encourage you to apply. This position, while remote, is part of our operations that support the Bradford, West Yorkshire, UK region.

Our client, a dynamic technology firm, is seeking a proactive and customer-focused Technical Support Specialist to join their team in **Derby, Derbyshire, UK**. This role is pivotal in ensuring our clients receive timely and effective technical assistance, resolving issues, and enhancing their overall user experience. You will be the first point of contact for technical queries, diagnosing and troubleshooting a wide range of hardware, software, and network issues. The ideal candidate will possess strong technical acumen, excellent communication skills, and a genuine passion for helping others. Responsibilities include responding to support tickets, providing remote or on-site assistance, documenting solutions, and escalating complex problems to higher-level support teams. You will also contribute to the creation of knowledge base articles and training materials to empower users. This position requires a detail-oriented individual with the ability to work under pressure and manage multiple priorities effectively. A commitment to continuous learning and staying updated with the latest technological advancements is essential. If you are a skilled problem-solver with a customer-centric approach and are looking for a challenging and rewarding role in technical support, we encourage you to apply.
Responsibilities:

• Provide first-line technical support to end-users.
• Diagnose and resolve hardware, software, and network issues.
• Respond to support requests via phone, email, and ticketing system.
• Document all support activities and resolutions accurately.
• Escalate unresolved issues to senior technical staff.
• Assist in the creation and maintenance of support documentation.
• Provide end-user training on software and hardware.
• Maintain a high level of customer satisfaction.
• Stay up-to-date with product updates and technical advancements.

Qualifications:

• Proven experience in a technical support role.
• Strong knowledge of operating systems (Windows, macOS).
• Familiarity with networking concepts and troubleshooting.
• Excellent problem-solving and diagnostic skills.
• Strong customer service and communication abilities.
• Ability to work independently and as part of a team.
• Experience with ticketing systems (e.g., Zendesk, Jira Service Desk).
• Relevant IT certifications (e.g., CompTIA A+) are a plus.