1,898 Specialized Technical Roles jobs in the United Kingdom

Job Title: Technical Support Specialist
Contract Type: 12 months
Work Pattern: Hybrid - 1 day from home, 4 days in the office (after training)
Salary: 14 per hour
Location: Solihull, B90 8AJ

About the Role

Based in the Solihull office, you will join a team of Technical Support Specialists (TSSs) providing remote technical guidance on the use and operation of CRM products to healthcare professionals and internal departments. Full technical training will be provided.

Key Responsibilities

• Deliver technical support services in Remote Patient Monitoring and CRM devices.
  
  
• Provide accurate technical information to customers in response to inquiries and field reports.
  
  
• Support field Clinical Specialists and Territory Managers with sales support, remote care, device management, regional training, and troubleshooting.
  
  
• Assist in the delivery of educational materials for new product training and in-service seminars to physicians, nurses, and sales representatives.
  
  
• Provide technical and clinical assistance to Regulatory Affairs personnel when required.
  
  
• Collaborate with international teams to resolve product and clinical issues involving overseas customers.
  
  

What You'll Need

• Experience in a support, troubleshooting, or customer service role (degree preferable).
  
  
• Strong customer engagement and interpersonal skills.
  
  
• Excellent verbal and written communication skills.
  
  
• Proficiency in using analytical tools and software.
  
  
• Ability to work collaboratively in a fast-paced, dynamic environment.

Randstad Business Support is acting as an Employment Business in relation to this vacancy.

**Who We Are**
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
Have you been wanting to get into IT but don't have tech experience, this could be your gateway. Do you love how it feels to help someone solve a problem? Want a chance to see lots of career options up close before you choose your path forward? Then there's a good chance you'll love being a Customer Service Representative at Kyndryl.
Being great in this job is less about your resume and more about your personality. We are looking for friendly, helpful, and empathetic people who have an interest in technology but not necessarily tech experience. As a Customer Service Representative, you'll be the face and voice of Kyndryl, helping customers solve their problems every day.
A Customer Service Representative combines the know-how of tech support with problem solving and customer service, so bring your people skills and we'll teach you the rest. It's a fun and fast-paced role where you'll start learning and contributing right away. The first month, you learn the ropes and get set up with one client on production. Soon, you'll be multi-tasking and providing interactive solutions (chat, email, MS Teams) while treating our customers to concierge-level care.
You will also work with back-office teams to handle escalations. This is your chance to work alongside senior co-workers who will share their knowledge. As you interact with many different people on a variety of problems, you'll grow your experience, skill, and grasp of what other job roles do. In addition, there are plentiful opportunities to find and work with mentors.
You can become an expert with Microsoft 365, especially Excel, and get trained on a variety of different platforms. And you can earn certifications including Google Cloud, Azure, Microsoft, etc. In fact, the learning opportunities are what most people like best about this role. It's fun, challenging, and fast-paced - you definitely won't be bored!
Your future at Kyndryl
This is a true "start here, go anywhere" opportunity. As you get a close-up look at a wide variety of Kyndryl job roles, you can choose your career path. Many have moved up to the 2nd or 3rd level escalation team. Others go on to further education/certifications and more senior or technical roles.
**Who You Are**
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
Required Skills and Experience
· Graduate / Diploma in Electronics or Computer Science
· Proficiency in spoken & written English is a prerequisite
· Knowledge of Windows, Mac, or Linux operating systems
· Support help desk knowledge
· Troubleshooting and problem-solving skills
· Customer support knowledge
· Active listener with flexibility to modify approach and adapt to customer needs
Preferred Skills and Experience
· Graduate / Diploma in Electronics or Computer Science with preferred IT certification viz. Microsoft Azure Fundamental/Microsoft EndPoint Administrator/RHCE/CCNA/ITIL.
· Experience working with Windows, Mac, or Linux operating systems
· Troubleshooting and problem-solving expertise
· Support help desk experience
· Customer support experience
· Experience modifying approaches and adapting to customer needs
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

**Who We Are**
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
Have you been wanting to get into IT but don't have tech experience, this could be your gateway. Do you love how it feels to help someone solve a problem? Want a chance to see lots of career options up close before you choose your path forward? Then there's a good chance you'll love being a Customer Service Representative at Kyndryl.
Being great in this job is less about your resume and more about your personality. We are looking for friendly, helpful, and empathetic people who have an interest in technology but not necessarily tech experience. As a Customer Service Representative, you'll be the face and voice of Kyndryl, helping customers solve their problems every day.
A Customer Service Representative combines the know-how of tech support with problem solving and customer service, so bring your people skills and we'll teach you the rest. It's a fun and fast-paced role where you'll start learning and contributing right away. The first month, you learn the ropes and get set up with one client on production. Soon, you'll be multi-tasking and providing interactive solutions (chat, email, MS Teams) while treating our customers to concierge-level care.
You will also work with back-office teams to handle escalations. This is your chance to work alongside senior co-workers who will share their knowledge. As you interact with many different people on a variety of problems, you'll grow your experience, skill, and grasp of what other job roles do. In addition, there are plentiful opportunities to find and work with mentors.
You can become an expert with Microsoft 365, especially Excel, and get trained on a variety of different platforms. And you can earn certifications including Google Cloud, Azure, Microsoft, etc. In fact, the learning opportunities are what most people like best about this role. It's fun, challenging, and fast-paced - you definitely won't be bored!
Your future at Kyndryl
This is a true "start here, go anywhere" opportunity. As you get a close-up look at a wide variety of Kyndryl job roles, you can choose your career path. Many have moved up to the 2nd or 3rd level escalation team. Others go on to further education/certifications and more senior or technical roles.
**Who You Are**
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
Required Skills and Experience
· Graduate / Diploma in Electronics or Computer Science
· Proficiency in spoken & written English is a prerequisite
· Knowledge of Windows, Mac, or Linux operating systems
· Support help desk knowledge
· Troubleshooting and problem-solving skills
· Customer support knowledge
· Active listener with flexibility to modify approach and adapt to customer needs
Preferred Skills and Experience
· Graduate / Diploma in Electronics or Computer Science with preferred IT certification viz. Microsoft Azure Fundamental/Microsoft EndPoint Administrator/RHCE/CCNA/ITIL.
· Experience working with Windows, Mac, or Linux operating systems
· Troubleshooting and problem-solving expertise
· Support help desk experience
· Customer support experience
· Experience modifying approaches and adapting to customer needs
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Our client, a fast-growing technology firm providing cutting-edge software solutions, is seeking a dedicated and customer-focused Technical Support Specialist to join their team in Bristol . This role offers a hybrid working model, allowing for a balance between remote flexibility and in-person collaboration. You will be the first point of contact for clients, providing exceptional technical assistance and resolving a wide range of software and hardware issues. Your ability to diagnose problems, communicate technical information clearly, and maintain a high level of customer satisfaction will be paramount.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat, providing timely and effective technical support for software and hardware issues.
• Diagnose and troubleshoot complex technical problems, identifying root causes and implementing appropriate solutions.
• Guide users through step-by-step solutions and provide clear, concise instructions for software and hardware usage.
• Escalate unresolved issues to higher-level support teams or engineering departments when necessary, ensuring proper documentation and follow-up.
• Maintain accurate records of customer interactions, reported issues, and resolutions in the ticketing system.
• Contribute to the development and maintenance of a comprehensive knowledge base and FAQ section.
• Proactively identify opportunities to improve customer support processes and enhance the customer experience.
• Provide feedback to product development teams on recurring issues and potential product enhancements.
• Assist with user training and onboarding to ensure smooth adoption of our client's solutions.

Qualifications:

• Proven experience in a technical support or helpdesk role, preferably within a software or IT services environment.
• Strong understanding of operating systems (Windows, macOS, Linux), networking concepts, and common software applications.
• Excellent problem-solving and analytical skills with a methodical approach to troubleshooting.
• Exceptional communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• Experience with ticketing systems (e.g., Zendesk, Jira Service Desk) and remote support tools.
• Ability to work independently and as part of a collaborative team in a fast-paced environment.
• Customer-centric mindset with a commitment to delivering outstanding service.
• Familiarity with cloud-based services and SaaS products is a plus.
• Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified) are an advantage.

Join a supportive and dynamic team where you can grow your technical skills and make a real difference to our client's customers.

Our client is looking for a dedicated and skilled Technical Support Specialist to join their expanding team in Oxford, Oxfordshire, UK . This role is pivotal in ensuring our clients receive exceptional support for their software and hardware solutions. You will be the first point of contact for technical inquiries, diagnosing and resolving a wide range of issues through phone, email, and ticketing systems. A key aspect of this role involves troubleshooting complex technical problems, guiding users through step-by-step solutions, and escalating issues to higher support tiers when necessary. You will also be responsible for maintaining accurate records of customer interactions and resolutions in our CRM system, contributing to a comprehensive knowledge base. The ideal candidate will possess excellent communication and interpersonal skills, with the ability to explain technical concepts in a clear and concise manner to both technical and non-technical users. A strong aptitude for problem-solving and a logical approach to troubleshooting are essential. Experience with IT support ticketing systems, remote desktop tools, and common operating systems (Windows, macOS) is highly desirable. Familiarity with network protocols and basic hardware troubleshooting will be advantageous. This role offers a blend of in-office collaboration and remote flexibility, allowing for a balanced work-life integration. We are committed to professional development and will provide opportunities for you to expand your technical expertise. If you are passionate about technology, enjoy helping people, and thrive in a fast-paced support environment, this is an exciting opportunity to advance your career with a forward-thinking company.

Our client is seeking a dedicated and customer-focused Technical Support Specialist to join their growing team in Portsmouth, Hampshire, UK . This role is pivotal in providing exceptional first-line technical assistance to our diverse customer base, resolving issues efficiently and ensuring a high level of customer satisfaction. You will be the first point of contact for users experiencing technical difficulties, guiding them through troubleshooting steps and escalating complex issues when necessary. The ideal candidate will possess excellent communication skills, a patient demeanor, and a strong aptitude for understanding and explaining technical concepts.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat, providing timely and accurate technical solutions.
• Diagnose and resolve hardware, software, and network-related issues for a variety of products and services.
• Guide users through step-by-step solutions, demonstrating patience and empathy.
• Escalate unresolved issues to higher-level support teams, providing detailed documentation.
• Maintain accurate records of customer interactions, issues, and resolutions in the support ticketing system.
• Contribute to the development of knowledge base articles and FAQs to empower users and internal teams.
• Identify recurring technical issues and provide feedback to product development teams for improvement.
• Ensure all customer interactions meet the company's standards for quality and professionalism.
• Stay up-to-date with product updates, new features, and industry trends to provide the most effective support.

Required Qualifications:

• Proven experience in a technical support or customer service role.
• Strong understanding of computer hardware, operating systems (Windows, macOS), and common software applications.
• Familiarity with networking concepts (TCP/IP, DNS, DHCP) is a plus.
• Excellent active listening and verbal communication skills.
• Ability to explain technical information clearly and concisely to non-technical users.
• Strong problem-solving abilities and attention to detail.
• Experience with CRM or ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
• Adept at managing multiple customer requests simultaneously.
• Ability to work independently and as part of a team.
• Previous experience in the (Industry specific to the client, e.g., SaaS, E-commerce) sector is highly desirable.

This role offers a fantastic opportunity to grow within a supportive environment, with excellent training and career progression opportunities. If you are passionate about technology and helping people, we encourage you to apply.

Our client is seeking a highly proficient and customer-focused Technical Support Specialist to join their thriving team. This is a fully remote position, offering the ultimate flexibility to work from home. You will be the first point of contact for customers experiencing technical issues with our software and hardware products. Your primary goal will be to provide timely, accurate, and empathetic technical assistance, ensuring customer satisfaction and efficient problem resolution. This role requires excellent troubleshooting skills, strong communication abilities, and a deep understanding of IT systems.

Key Responsibilities:

• Respond to customer technical support requests via phone, email, and chat channels in a timely and professional manner.
• Diagnose and resolve a wide range of technical issues related to software applications, hardware, and network connectivity.
• Provide clear, concise, and step-by-step guidance to customers for troubleshooting and problem-solving.
• Escalate complex technical issues to higher-level support teams or development as necessary, while maintaining ownership of customer issues.
• Document all customer interactions, issues, and resolutions accurately in the support ticketing system.
• Develop and maintain knowledge base articles, FAQs, and troubleshooting guides to empower customers and internal teams.
• Proactively identify trends in customer issues and provide feedback to the product development and QA teams.
• Stay up-to-date with product updates, new features, and technical documentation.
• Contribute to the continuous improvement of support processes and customer service standards.
• Ensure adherence to service level agreements (SLAs) and customer satisfaction metrics.

Qualifications:

• Proven experience (2+ years) in a technical support or helpdesk role.
• Strong troubleshooting skills and ability to diagnose and resolve complex technical problems.
• Familiarity with operating systems (Windows, macOS, Linux) and common software applications.
• Understanding of networking concepts (TCP/IP, DNS, DHCP).
• Excellent customer service and interpersonal skills, with the ability to communicate technical information effectively to non-technical users.
• Proficiency with helpdesk ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools.
• Ability to work independently, manage time effectively, and prioritize tasks in a remote environment.
• A proactive and problem-solving mindset.
• Relevant certifications (e.g., CompTIA A+, Network+) are a plus.
• Strong written and verbal communication skills.

This fully remote opportunity is ideal for a skilled IT professional looking to make a significant impact from anywhere in the UK, providing essential support and contributing to customer success.

Our client is expanding its award-winning customer support team and is looking for a dedicated and skilled Technical Support Specialist to join us remotely. If you have a passion for technology and a talent for helping others, this fully remote position based out of Cambridge, Cambridgeshire, UK could be perfect for you. You will be the first line of support for our users, providing timely and effective resolution to technical issues across our software suite. This involves diagnosing problems, troubleshooting software and hardware, guiding users through step-by-step solutions, and escalating complex issues when necessary. You will be responsible for maintaining accurate records of customer interactions and technical issues, contributing to our knowledge base, and identifying recurring problems to suggest improvements. The ideal candidate will possess excellent problem-solving abilities, a patient and empathetic demeanor, and strong communication skills, both written and verbal. Prior experience in a technical support role, particularly with SaaS products, is highly advantageous. Familiarity with ticketing systems (e.g., Zendesk, Jira Service Management) and remote support tools is essential. A solid understanding of operating systems (Windows, macOS), networking concepts, and common software applications is required. While this role is fully remote, we foster a strong sense of team camaraderie through regular virtual meetings and collaborative platforms. A degree in Computer Science, Information Technology, or a related field, or equivalent practical experience, is preferred. You must be self-motivated, able to manage your time effectively, and committed to providing exceptional customer service.

Our client, a dynamic technology solutions provider, is seeking a proactive and skilled Technical Support Specialist to join their busy team in Manchester, Greater Manchester, UK . This role is crucial in ensuring our clients receive prompt and effective assistance with their technical queries and issues. You will be the first point of contact for users seeking help with software, hardware, and network-related problems. The ability to diagnose issues, provide clear solutions, and maintain a high level of customer satisfaction is paramount.

Key responsibilities will include:

• Providing first-line technical support and troubleshooting for hardware, software, and network issues via phone, email, and ticketing systems.
• Diagnosing and resolving technical problems efficiently and effectively.
• Guiding users through step-by-step solutions to resolve their technical issues.
• Escalating complex issues to senior support staff or relevant departments when necessary.
• Documenting all support requests, troubleshooting steps, and resolutions in the helpdesk system.
• Creating and updating knowledge base articles and FAQs to assist users.
• Assisting with user account management, password resets, and system access.
• Participating in the testing and deployment of new software and hardware.
• Providing feedback to the development team on recurring issues and potential product improvements.
• Maintaining a high standard of customer service and professionalism at all times.

The ideal candidate will have a strong understanding of IT principles and common software applications. Previous experience in a technical support or helpdesk role is essential. Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users, are a must. Proficiency with operating systems (Windows, macOS) and common productivity software is required. Experience with remote desktop tools and ticketing systems is highly advantageous. This is a hybrid role, requiring a balance of working from our Manchester office and remotely. If you are a problem-solver with a passion for technology and customer service, we encourage you to apply.