3 Sr Director Of Global Services And Energy Program Management jobs in Portsmouth

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As a global leader in high-tech filtration, separation, and purification, Pall Corporation thrives on helping our customers solve their toughest challenges. Our products serve diverse, global customer needs across a wide range of applications to advance health, safety and environmentally responsible technologies. From airplane engines to hydraulic systems, scotch to smartphones, OLED screens to paper-everyday Pall is there, helping protect critical operating assets, improve product quality, minimize emissions and waste, and safeguard health. For the exponentially curious, Pall is a place where you can thrive and amplify your impact on the world. Find what drives you on a team with a more than 75-year history of discovery, determination, and innovation.
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The Sr. Director of Pall Global Services and Energy+ Program Management is responsible for driving a culture of exceeding customer expectations by delivering exceptional customer service and accelerating Pall hardware placements and service revenues. The incumbent ensures cohesive collaboration across Pall's Business Unit Commercial teams, and multiple support functions.
Additionally, this role provides strategic direction and tactical leadership for Program Management initiatives within the Energy+ business unit only. It spearheads the development, execution, and on-time delivery of global equipment projects and strategies, ensuring alignment with organizational goals.
This position reports to the VP and GM Energy+ and is part of the Energy+ Leadership team and will be a fully ONSITE role located in our facility in Portsmouth, GBR. Candidates not willing or able to relocate need not apply.
Please review job description below carefully: This is NOT an Information Technology (IT) position.
In this role, you will have the opportunity to:
Customer Satisfaction
+ Drive a sense of urgency to address customer needs promptly, ensuring outstanding follow-up to exceed expectations and resolve all issues effectively.
+ Advocate for internal and external customers, swiftly resolving high-pressure product performance and technical escalations to enhance customer loyalty.
Financial Management & Strategic Growth
+ Own the Program Management and Global Service P&Ls ($250M), driving actions to meet and exceed annual orders, sales, margin, and OPEX targets while maintaining forecast accuracy across all KPIs.
+ Develop a growth strategy for the global aftermarket business for Pall Corporation, partnering with Commercial leadership to conduct market analysis, needs-based segmentation, and competitive positioning.
Program Management Leadership
+ Develop and execute global program management strategies to successfully deliver equipment projects within budget, time constraints, and customer requirements.
+ Support equipment and service order negotiations with customers, ensuring seamless order closures that align with organizational goals.
People Management & Leadership
+ Lead, manage, and develop a global team of 150+ associate's in services and program management, ensuring their performance, engagement, and professional growth align with strategic objectives.
The essential requirements of the job include:
+ Bachelors degree in technical, business, or engineering discipline.
+ 15+ years of prior management experience in a corporate environment, encompassing commercial management or management in a field that requires regular customer interaction.
+ Proven ability to develop and drive strategic growth plans into tactical execution across a complex customer base.
+ Proven ability to relentlessly recruit, hire, and develop top performers and to develop and drive accountability across the organization.
+ Ability to drive accountability around daily management and KPIs while ensuring processes are thoroughly documented and optimized for efficiency and reliability.
+ Leveraging continuous improvement tools to drive sustainable operational improvements.
+ Strong oral and written communication skills that build positive relationships and influence others, both within the business and across organizations.
Travel Requirements:
+ This position requires up to 50% flying and/or driving travel, which includes overnight stays. Travel will be a mix of both domestic and international.
It would be a plus if you also possess previous experience in:
+ Strong preference for experience in industrial companies.
#LI-Onsite
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