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Head of Identity & Access Management Operations
Posted 20 days ago
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Job Description
Head of Identity & Access Management Operations, IAM, Engineering, Banking sector.
A leading provider of financial services is seeking a solid and capable Head of IAM and Operations to help support this massive service UK provider.
LOCATION(S): This position can be based in Edinburgh, Leeds, Manchester, Bristol, or London.
2 days required in the office each week
The opening:
As the Head of Identit.
WHJS1_UKTJ
Customer Service Delivery Specialist
Posted 5 days ago
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Job Description
The Customer Service Delivery Specialist role is an exciting opportunity to support customer satisfaction and operational excellence within the Technology & Telecoms industry. Based in Portsmouth, this position focuses on delivering exceptional service while contributing to the smooth functioning of the customer service department.
Client Details
This position is with a well-established organisation in the Technology & Telecoms industry. As a medium-sized company, it is committed to providing innovative solutions and maintaining strong relationships with its customers.
Description
The key responsibilities for the Customer Service Delivery Specialist role are:
- Manage customer queries and resolve issues in a timely and professional manner.
- Coordinate with internal teams to ensure seamless service delivery.
- Maintain accurate records of customer interactions and transactions.
- Monitor service performance and identify areas for improvement.
- Provide updates to customers on the progress of their requests or issues.
- Assist in the implementation of new customer service processes.
- Contribute to maintaining a high standard of customer satisfaction.
- Adhere to company policies and regulatory requirements at all times.
Profile
A successful Customer Service Delivery Specialist should have:
- Previous experience in a customer service or related role.
- Strong communication and problem-solving skills.
- Ability to multitask and work effectively under pressure.
- Good organisational and time management abilities.
- Familiarity with customer relationship management systems is a plus.
- Enthusiasm for working in the Technology & Telecoms industry.
Job Offer
- Competitive salary in the range of 22,500 to 27,500 per annum.
- Permanent position with opportunities for career progression.
- Supportive workplace culture focused on employee growth.
- Comprehensive training and development programmes.
- Convenient Portsmouth location with accessible transport links.
- Generous holiday allowance and additional employee perks.
Technical Service Delivery Manager
Posted today
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Job Description
Hays are supporting a large business in the South Wales region to recruit a new permanent Technical Service Delivery Manager. The role is hybrid 2/3 days per week on site and paying up to c70k + bonus. You'll also receive an extremely competitive pension, life assurance and annual pay reviews.
This new role will act as the key liaison between our team, Support Partners, and the wider business. This.
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