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Showing 1257 St Andrews jobs in the United Kingdom

Christmas Customer Assistant - Food - St Andrews - St Andrews, Fife

KY16 8NH Fife, Scotland Marks & Spencer

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Job Description

Christmas Customer Assistant - Food - St Andrews - St Andrews, Fife Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.

All the details

Working Pattern

Due to operational requirements, all successful Candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.

Sun 15:30-19:30
Mon 17:30-21:30
Tue 17:30-21:30
Wed 17:30-21:30

Purpose

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Key Accountabilities 

· Serve our customers efficiently, both on the shop floor and at service points 

· Keep the store clean and tidy, ensuring that our shelves are always stocked with product

· Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities 

· Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.

· Build expert product knowledge to sell and recommend our products and services 

· We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time

Key Capabilities 

· High levels of customer service

· Committed to delivering excellent work with great attention to detail 

· Open to and acts upon feedback, asking for this regularly 

· Takes accountability for planning and managing own workload efficiently

· Strong communication skills

· Adaptable to changing situations

· Builds positive relationships by being a good listener

· Good level of digital capability

Everyone’s Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.

#Christmas

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Delivery Driver | St Andrews

St Andrews, Scotland ATA North

Posted 19 days ago

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Job Description

Permanent

Role: Service Provider / Courier / Delivery Driver / Delivery Associate (DA) – Multi-Drop

Pay: Day rate of £155 per day

Hours: Start loading around 10:30am

Contract: Ongoing / Indefinite

Shift Pattern: Monday to Friday (Saturday when required) – permanent exclusive route assigned

Areas: St Andrews, Balmullo, Boarhills, Brownhills, Guardbridge, Kingsbarns, Leuchars, Dunino, Strathkinness

Why join us?

Want to be your own boss, stay local, and get paid well for it? We’re looking for reliable Delivery Associates to join our team. Bring your own van or hire one from us — and yes, you can take our vans home for personal use too.

What you’ll be doing:

  • Driving local routes in your area
  • Delivering and collecting parcels – pre-bagged, ready to go
  • Using a simple app to manage your drops and stay in touch with the depo 
  • Making sure parcels arrive safely, securely, and on time

What we’re looking for:

  • Drivers in their own vans or looking to hire a van from our supplier
  • Living in or knowledge of the delivery area
  • Reliable, positive, and self-motivated people
  • Safe drivers who take pride in their work
  • Demonstrate strong communication skills and a positive, hard-working attitude.
  • Someone ready to earn great money while enjoying the freedom of the road

Requirements

  • Our Vans: Valid UK, European, or International Manual license, 12+ months UK driving, max 6 penalty points (No TT, CD, DR, DG, AC, BA, MS codes)
  • Must be entitled to live and work in the UK.
  • International students who can't work self-employed are unfortunately ineligible.
  • Pass Various background checks, e.g. a Basic Disclosure Scotland check.
  • Your Van: You must have the following insurance in place:
    • Public Liability
    • Goods in Transit
    • Business Motor Insurance covering carriage of goods for hire and reward (social, domestic & pleasure policies are not accepted)

Benefits

Why Join Us?

At ATA North, we’re proud to be a leading force in last-mile logistics across Scotland and the North of England. We partner with some of the UK’s most recognised national and international brands to deliver fast, reliable, and customer-focused solutions. With a fleet of over 350 vehicles and a network of strategically placed managed or supplied depots, we deliver more than 30,000 parcels daily in the North. Across our wider group in England, our combined fleet exceeds 900 vehicles, delivering over 33 million parcels annually — and we’re still growing. Join a company where innovation, scale, and people power come together to move things forward — every day.

What We Do

At ATA North, we power the last mile. We support major delivery companies by managing local delivery operations across an expanding network of depots throughout the UK. Our dedicated fleet covers thousands of routes, ensuring parcels reach homes and businesses safely, efficiently, and right on time — every time. 

Our Green Commitment

Sustainability drives our future. ATA North is committed to reducing our environmental impact through smarter logistics and cleaner operations. From lowering our carbon footprint to eliminating pollution across our network, we’re focused on building a zero-emissions delivery model that’s both responsible and resilient.

Our Culture & Ethos

We do things the right way — with integrity, hard work, and mutual respect. Our culture is rooted in accountability, teamwork, and a shared commitment to excellence. Whether it’s supporting our drivers, our operational teams, or client partners, we go above and beyond to make a difference. We recognise and reward those who take pride in their work and deliver with purpose.

ATA North: Your Delivery Partner — Anytime. Anywhere.

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Customer Assistant - Warehouse Operative - St Andrews SF - St Andrews, Fife

KY16 8NH Fife, Scotland Marks & Spencer

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Job Description

Customer Assistant - Warehouse Operative - St Andrews SF - St Andrews, Fife Everyone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.

Summary

Operations Assistant

All the details

Work Pattern

Week 1
Monday 03:30 - 11:30
Tuesday 04:00 - 12:00
Wednesday 03:30 - 11:30
Thursday 03:30 - 11:30
Saturday 03:30 - 11:30

Week 2
Sunday 04:15 - 12:15
Tuesday 04:00 - 12:00
Wednesday 03:30 - 11:30
Thursday 03:30 - 11:30
Friday 04:00 - 12:00

Under 18 disclaimer
This job role involves operating mechanical equipment as relevant to the job role and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Due to operational requirements, all successful Candidates will be asked to work up to full time during the weeks commencing 14th and 21st December.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Join our team at M&S as a Customer Assistant in Operations, where you’ll play a vital role in keeping our store running smoothly behind the scenes. We’re looking for hardworking individuals who take pride in ensuring our products are delivered, organised, and ready for our colleagues and customers.

You’ll be responsible for accepting deliveries, unpacking goods, and preparing crates to ensure our shop floor is always fully stocked. Through your efficiency and agility, you'll help create a seamless shopping experience by keeping products available for our customers at all times.

At M&S, our operations team ensures our store runs like clockwork, so you’ll need to be ready to roll up your sleeves and keep things moving.

Being digitally confident is essential. You'll use our in-store systems and tools to track deliveries, manage stock, and make sure our products are exactly where they need to be.

Being a team player is crucial. You'll work closely with colleagues from across the store to ensure a smooth operation, supporting your team and helping to create an inclusive environment.

Flexibility is also vital. You should be confident working across various operational tasks and be ready to adapt to the changing needs of the store.

Are you ready for it? Take your marks and get ready to apply.

Purpose

  • To deliver a great shopping experience for their customers, putting customers before task every time
  • Champion new ways of working within stores through an open mindset and positive attitude
  • Complete tasks and processes that deliver ‘best in town’ standards
  • Serve and sell across all channels brilliantly well
  • Be the voice of our customer to help us continually improve

Key Accountabilities

  • Serve our customers efficiently and brilliantly well – on the shop floor and at service points
  • Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
  • Skilled to utilise all digital tools and communication channels to do the job
  • Share customer and colleague feedback to help us do things better
  • Share knowledge and experience with colleagues to support others in building skill and confidence
  • Own their own learning & development and proactively access digital learning solutions
  • Know the daily sales targets, priorities, promotions & selling opportunities
  • Have great product knowledge to sell and recommend our products and services
  • Proactively engage with customers to understand their needs and make recommendations
  • Understand the store priorities and their part to play
  • Complete tasks with pace and in line with SOPs
  • Minimise cost and waste through good process practice
  • Follow safe and legal working practices

Key Capabilities

  • Understands how M&S operates,it’sstrategy, future and the role they play
  • Committed to delivering excellent work fast with great attention to detail
  • Open to and acts on feedback, asking for this regularly
  • Sets performance objectives for self in conjunction with line manager and in line with business plans
  • Takes accountability for planning and managing own work efficiently to ensure objectives are met
  • Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things
  • Effective at communicating their intentions to others; ensures communication is clear and simple
  • In control of their own reactions and considers how to share their perspective to create better reaction for team
  • Copes well with change and work challenges and recovers quickly from its impact
  • Builds positive relationships by being a good listener and getting to know people by establishing a connection

Technical Skills/ Experience

  • Contributing to store sales and cost control
  • Work across the store to get things done right first time within timescales
  • Comprehensive knowledge of customer shopping channels
  • Good level of product knowledge and services across the store
  • Up to date knowledge of the commercial operation and brilliant basics
  • Good level of digital capability and use of digital tools and applications
  • Understand customer needs and spot selling opportunities
  • Adapting to change
  • Good Knowledge of VM principles

Key Relationships and Stakeholders

  • Customers
  • Colleagues
  • Store Leadership
  • BIG
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Barista - Store# 12594, ST ANDREWS - HIGH ST

Starbucks

Posted 14 days ago

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Job Description

Take your place at the heart of our community. At Starbucks, where your voice matters and your passion for customer service is brewed into everything we do. We've got an exciting opportunity for you to join us as a barista. Being at the forefront of our community, you'll get involved in creating our Starbucks experience by providing our customers with high quality service, beverages and products, whilst creating our third place environment. We want you to be your true authentic self at work and that's why you'll also have access to our partner networks, because here you belong.
You don't need previous experience to join our team as a barista, all we ask is you bring a passion for bringing joy to our customers. Working in a Starbucks store is different from any other job. You're creating genuine moments of connection with our customers and making a difference to their day, through creating handcraft delicious beverages and building relationships with our customers (getting to know their favourite drink), and with your fellow partners in store.
The best part about this role is that no two days are ever the same! Working in one of our dynamic stores, a typical day could include:
+ Supporting with store procedures including, opening or closing the store, cash handling, and safety and security
+ Supporting your fellow partners during periods of high volume to keep the store operating
+ Anticipating and delivering on your customer and store needs by getting to know your store environment and customers
+ Supporting in creating the third place environment during each shift
+ Delivering legendary customer service to all customers by acting with a customer comes first attitude and creating genuine connections
+ Maintaining a clean and organised workspace for your customers and partners
+ Providing quality beverages, whole bean and food products consistently for all customers in line with our recipe and presentation standards
Given the nature of our stores, our working hours could include early mornings, evenings, weekends, nights and/or holidays.
All our retail store partners begin their careers with us by undertaking an introductory training programme which are led by our amazing in store trainers and coaches and are designed to immerse you in the Starbucks culture and set you up for success. These training programmes are delivered in our stores and provide partners with the opportunity to learn on the job supported by their manager.
In return, we'll offer you a competitive starting salary (in line with the national living wage) and benefits that include:
+ 28 days holiday a year (including Bank Holidays) + an additional special day for you to take to celebrate a special moment in your life each year
+ Free drinks and food when you're on shift
+ Bean stock options for all partners (own part of Starbucks!)
+ Comprehensive training (including coffee knowledge!) and access to Starbucks Global Academy (our online learning platform to help continuously develop yourself)
+ A free bag of coffee each week and a 30% partner discounts on food, beverages, and merchandise
+ Discounts with local and national retailers (cell phones, gym memberships, entertainment tickets, hotels, etc.) through Perks at Work platform
+ Life assurance
+ Home Sweet Loan (Interest-free loans that can be paid back over 12 months to help pay your rental deposit)
+ A free 24/7 Employee Assistance Programme available to you and your family
+ Recognition schemes and monetary awards for long service, WOWing customers and your fellow partners
+ Great long-term career opportunities in store and support center
So, if you're looking for a new opportunity, with us you'll be welcomed, you'll be challenged, you'll be inspired. Here you'll be heard. Because here, you're a part of it all. Here you belong.
**What is our process?**
Application > CV review > interview and in store experience > offer and onboarding
Starbucks is committed to building an inclusive and diverse workforce. All applicants and partners will be treated fairly, without regard to race, religion, sex, nationality, age, physical or mental disability, sexual orientation, marital status, gender identity and expression.
Know someone who would be a perfect fit? Share this opportunity with them! At Starbucks, there's always room for one more
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Shift Supervisor - Store# 12594, ST ANDREWS - HIGH ST

Starbucks

Posted 14 days ago

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Job Description

We're looking for leaders at Starbucks. Join us for coffee, stay for the community, connections and opportunities.
At Starbucks, we're not just about brewing great coffee, we're about brewing great leaders too. Immerse yourself in a community of connection, opportunity, and creativity, all stirred up with the aroma of our world-class coffee.
We've got an exciting opportunity for you to join us as a store supervisor. Find your place as a leader at Starbucks and help us build the brand's future. Here your voice is brewed into everything we do. Here you'll take the lead of the shift, working with your team of baristas to create our Starbucks Experience for our customers with high quality service, beverages and products, whilst creating our third place environment.
We're looking for candidates with previous coaching or supervisory experience in a customer facing role. You'll spend your time running shifts with our customers at the core, through coaching your team and creating a positive learning environment to your partners on shift. You'll be solving problems in the moment, so any experience you have in leading operational activities in a retail or hospitality environment would be beneficial, as you'll be responsible, alongside the store management team, to achieve results through making an impact and achieving goals and creating our best moments through operational excellence. You'll be an ambassador for our partner networks, making sure our partners know, here they belong.
The best part about this role is that no two days are ever the same! Working in one of our fast-paced stores, a typical day could include:
+ Collaborating with the Store Manager, leading great shifts, supporting partners and inspiring best moments and the Starbucks Experience for our partners and customers
+ Setting priorities by leveraging existing tools and resources to determine roles and delegate tasks, looking at ways to drive the profitability of your store
+ Inspiring and motivating the store team to make every moment right for our partners and customers, including pre-empting and adapting to any potential issues and addressing/resolving any that arise to optimise the customer experience
+ Identifying teachable moments to share best practices with the team
+ Seeing challenges as opportunities for continuous improvement to drive operational excellence.
+ Executing store operations during scheduled shifts, including organising opening and closing duties
+ Ensuring all partners follow Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift
+ Providing quality beverages and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products
Given the nature of our stores, our working hours could include early mornings, evenings, weekends, nights and/or holidays.
All our retail store partners begin their careers with us by undertaking an introductory training programme which are led by our amazing in store trainers and coaches and are designed to immerse you in the Starbucks culture and set you up for success. These training programmes are delivered in our stores and provide partners with the opportunity to learn on the job supported by their manager.
In return, we'll offer you a competitive starting salary and benefits that include:
+ 28 days holiday a year (including Bank Holidays) + an additional special day for you to take to celebrate a special moment in your life each year
+ Free drinks and food when you're on shift
+ Our store bonus program
+ Bean stock options for all partners (own part of Starbucks!)
+ Comprehensive training (including coffee knowledge!) and access to Starbucks Global Academy (our online learning platform to help continuously develop yourself)
+ A free bag of coffee each week and a 30% partner discounts on food, beverages, and merchandise
+ Discounts with local and national retailers (cell phones, gym memberships, entertainment tickets, hotels, etc.) through Perks at Work platform
+ Life assurance
+ Home Sweet Loan (Interest-free loans that can be paid back over 12 months to help pay your rental deposit)
+ A free 24/7 Employee Assistance Programme available to you and your family
+ Recognition schemes and monetary awards for long service, WOWing customers and your fellow Partners
+ Great long-term career opportunities in store and support center
So, if you're looking for a new opportunity, with us you'll be welcomed, you'll be challenged, you'll be inspired. Here you'll be heard. Because here, you're a part of it all. Here you belong.
**What is our process?**
Application > CV review > first stage interview > second stage interview > offer and onboarding
Starbucks is committed to building an inclusive and diverse workforce. All applicants and partners will be treated fairly, without regard to race, religion, sex, nationality, age, physical or mental disability, sexual orientation, marital status, gender identity and expression.
Know someone who would be a perfect fit? Share this opportunity with them! At Starbucks, there's always room for one more.
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Postperson with Driving - St Andrews Delivery Office (KY16 8RP)

KY16 8RP £25651 annum Royal Mail Group

Posted 408 days ago

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Job Description

Permanent

 Delivery Postie with Driving
Job reference:
Location: St Andrews Delivery Office, KY16 8RP  
Job type: Permanent contract 
Hours: 24:00 hours per week, working 5 days across Monday - Sunday, working between 09:30 and 14:30
                                                                   


Due to operational demand, you will be required to work Saturdays and Sundays.


Sunday hours will be based at Cupar Delivery Office.


You may be eligible for a £1500 welcome bonus.



There has never been a more exciting time to join us! We are reinventing Royal Mail for the future and now is a perfect time to join us on that journey.




Each year, we make billions of deliveries possible. Whatever the weather, come rain or shine, we show up. Because for us, it’s personal. For every person, from every walk of life, we deliver. From exam results and tax returns, to wedding invites or online purchases. You could be part of it. Part of the fabric of the nation, bringing trust to the doorstep. A Postie. Delivering for your local community, because you care about the people. The excited faces that open front doors and the small businesses run from bedrooms. It’s a physical job – but it keeps you fit. Interested? Join us and make a difference to the place you call home.



A bit about you



•    Upbeat, independent and self-motivated
•    Organised, punctual and ready to deliver great customer service
•    Think of yourself as a people-person and a friendly face in the community
•    Happy walking for long periods and working outside in any weather
•    Has a strong sense of community and takes pride in what you do
•    Has a full UK manual driving licence with no more than 6 penalty points



What we do for you



To deliver on our ambition we want the best and that’s why we’re delighted to offer market leading pay and benefits for our sector. For bringing your best and serving our customers with pride, you can expect to receive: 



•    Pay that’s 10% above the market average in our sector, paid monthly with an hourly rate of £12.54p/hr
•    Overtime is paid at 1.25 x the normal hourly rate
•    22.5 days holiday, rising with length of service (pro-rata)
•    Full uniform provided
•    Company pension scheme with competitive contribution rates
•    Lots of opportunity to develop a career, including our trainee manager roles and Apprentice Schemes
•    Excellent family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave
•    Your Wellbeing - you and your family have 24/7 free access to services and tools to help support your physical and mental health, including financial and social support and advice
•    Various discounts including high street vouchers, travel and attraction discounts, and savings on beauty products and gym membership
•    Free stamps at Christmas



Time to apply



 
Ready to become a Postie and deliver for the people in your local community? Hit the apply button now . If your application is successful, the first step will be to invite you to an interview, so please expect a telephone call from one of our recruiters shortly.



Please click here , which will take you to the Information Checklist which lists the acceptable documents. In addition, please also view the Health Matrix, as this provides details of health-related elements you may need to consider.
 


Please ensure your contact details are up to date when submitting your application. 

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Customer Service

Corby, East Midlands £13 Hourly Interaction Recruitment

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Job Description

contract

Customer Service Advisor

Location: Corby
Hours: Monday to Friday, 9am–5pm
Salary: £24,525.35 per annum
Job Type: Full-time, Temp to Perm

Immediate start

Recruiting on behalf of a valued client, we are currently seeking a dedicated and professional Customer Service Coordinator to join a dynamic and customer-focused team. This is a fantastic opportunity for someone with strong communication skills and a passion for delivering excellent service to play a key role in a fast-paced logistics and distribution environment.

 

About the Role

As the first point of contact for customers, you’ll act as the vital link between clients, warehouse operations, and transport teams. You’ll be responsible for managing orders, resolving queries, and ensuring a smooth and efficient service experience.

 

Key Responsibilities

  • Process and manage customer orders with accuracy and timeliness.
  • Communicate effectively with depot staff to ensure delivery expectations are met.
  • Build and maintain strong relationships with customers and suppliers.
  • Investigate and resolve customer and supplier enquiries and complaints.
  • Support continuous improvement initiatives to enhance service delivery.
  • Maintain accurate data entry across internal systems and reports.
  • Generate customer KPI reports and compile data for invoicing.
  • Ensure compliance with Health & Safety policies.
 

Ideal Candidate Profile

  • Excellent written and verbal communication skills.
  • Ability to empathise with customers and resolve disputes calmly.
  • Strong organisational and time management skills.
  • Proficient in Microsoft Word, Excel, and PowerPoint.
  • Analytical mindset with good numeracy and financial awareness.
  • Professional, confident, and collaborative approach.
 

What’s in it for You?

  • Competitive salary and stable working hours.
  • Opportunity to work with a supportive and forward-thinking team.
  • A role where your input and ideas for improvement are genuinely valued.
 

Interested?
If you’re ready to take the next step in your customer service career, we’d love to hear from you. Apply today or Lorna on (phone number removed) for more information.

INDKTT

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Customer Service

Antrim, Northern Ireland £13 - £31 Hourly Blue Arrow

Posted 2 days ago

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Job Description

temporary

BT Customer Service Advisor

Location: 5 Lanyon Place, Belfast, BT1 3BT

Pay Rates: 13.42 to 31.27 per hour, depending on working hours.

Hours: 37.5

Shift Pattern Options:

Option 1: A four-week, rotating rota. Offering working hours between 6:00 to 17:00 for two weeks and then 12:00 to 23:00 for two weeks. You will have some weekend rest days.

Option 2: A four-week, rotating rota. Offering working hours between 8:00 to 19:00 for two weeks and then 12:00 to 23:00 for two weeks. You will have some weekend rest days.

Training will be full-time, and hours will fall between days and evenings.

Please note: No holiday/day off requests will be approved during the first 6 weeks of start date (100% attendance required for training period)

Contract: Temporary to Permanent opportunities

Start Date: 24/11/2025

Join the UK's biggest telecoms provider, who are specialists in providing Industry leading expertise backed by innovative technology and who provide comprehensive training.

The calls we receive come out of the most extraordinary circumstances, so we've built a team to match. Our people have been specially selected and trained, and we think they are the most knowledgeable and skilled Customer Service Representatives in the industry.

This is a Safety Critical role and you'll be the first contact for anyone calling 999, this will include calls for the Police, Ambulance, Fire Rescue, Coast Guard, Mountain Rescue. BT have been trusted to handle 999 calls for over 85 years. That experience means we're capable of remaining calm, confident and provide a reliable service in the most high-pressure situations. All Contact Centre Advisors are UK based to provide a reliable service no matter what. They're all powered by BT's trusted technology too.

As a Customer Service Advisor your role is to quickly gain an understanding of the nature of the call and direct them to the most appropriate emergency services. This is not your everyday call handler role, as you will be supporting individuals in their most critical time of need, as you balance challenging and emotional situations. Your average call will last between 30 -60 seconds and you will follow structured process while communicating to the caller in a clear and calm manner. If you are the type of person who has a genuine desire to help people and make a difference, then this role is ultimately very rewarding.

As a 999 Call Handler you will demonstrate:

* Successful Communication and Active Listening skills

* Critical thinking whilst working under pressure, to empathetically support others

* A caring nature to support individuals in their most critical time of need

* Emotional Intelligence and Heightened Self & Social Awareness

* Good standards of literacy, IT & typing skills with a diligent nature

Training & Development

You'll receive full training and continuous support from experienced trainers, team leaders, and colleagues. Within six months, you will also be upskilled to support Relay UK services.

What is Relay UK?

Relay UK is a free service that enables deaf, hard of hearing, and speech-impaired individuals to communicate over the phone with the help of a relay assistant who relays the conversation between the caller and the person they are calling. You'll be trained to handle a variety of emergency scenarios, but within this service it's your typing performance that ensures no detail is missed when it matters most.

Rewards & Benefits:

* Attractive pay rates,

* Overtime opportunities

* Career progression

* Full paid training

* Instant access to Blue Arrow training portal

* Auto enrolment in pension scheme

* 28 days paid holiday

Application Process

Our recruitment process is designed to be straightforward and supportive:

1.Online Typing Test & Interview - Showcase your experience, capabilities and career goals

2.Client Typing Test & Interview - Meet with hiring managers to discuss your fit for the role

3.Pre-Employment Checks - Includes a Basic DBS and reference checks

Ready to Make a Real Difference?

If you're looking for a meaningful role where every shift ends with the knowledge that you've helped someone in need, apply today and become part of a team that truly matters.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

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Customer Service

Dundee, Scotland £13 - £31 Hourly Blue Arrow

Posted 2 days ago

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Job Description

temporary

BT Customer Service Advisor

Location: 2 Greenmarket, Dundee DD1-4BX

Pay Rates: 13.42 to 31.27 per hour, depending on working hours.

Hours: 37.5

Shift Pattern Options:

Option 1: A four-week, rotating rota. Offering working hours between 6:00 to 17:00 for two weeks and then 12:00 to 23:00 for two weeks. You will have some weekend rest days.

Option 2: A four-week, rotating rota. Offering working hours between 8:00 to 19:00 for two weeks and then 12:00 to 23:00 for two weeks. You will have some weekend rest days.

Training will be full-time, and hours will fall between days and evenings.

Please note: No holiday/day off requests will be approved during the first 6 weeks of start date (100% attendance required for training period)

Contract: Temporary to Permanent opportunities

Start Date: 24/11/2025

Join the UK's biggest telecoms provider, who are specialists in providing Industry leading expertise backed by innovative technology and who provide comprehensive training.

The calls we receive come out of the most extraordinary circumstances, so we've built a team to match. Our people have been specially selected and trained, and we think they are the most knowledgeable and skilled Customer Service Representatives in the industry.

This is a Safety Critical role and you'll be the first contact for anyone calling 999, this will include calls for the Police, Ambulance, Fire Rescue, Coast Guard, Mountain Rescue. BT have been trusted to handle 999 calls for over 85 years. That experience means we're capable of remaining calm, confident and provide a reliable service in the most high-pressure situations. All Contact Centre Advisors are UK based to provide a reliable service no matter what. They're all powered by BT's trusted technology too.

As a Customer Service Advisor your role is to quickly gain an understanding of the nature of the call and direct them to the most appropriate emergency services. This is not your everyday call handler role, as you will be supporting individuals in their most critical time of need, as you balance challenging and emotional situations. Your average call will last between 30 -60 seconds and you will follow structured process while communicating to the caller in a clear and calm manner. If you are the type of person who has a genuine desire to help people and make a difference, then this role is ultimately very rewarding.

As a 999 Call Handler you will demonstrate:

* Successful Communication and Active Listening skills

* Critical thinking whilst working under pressure, to empathetically support others

* A caring nature to support individuals in their most critical time of need

* Emotional Intelligence and Heightened Self & Social Awareness

* Good standards of literacy, IT & typing skills with a diligent nature

Training & Development

You'll receive full training and continuous support from experienced trainers, team leaders, and colleagues. Within six months, you will also be upskilled to support Relay UK services.

What is Relay UK?

Relay UK is a free service that enables deaf, hard of hearing, and speech-impaired individuals to communicate over the phone with the help of a relay assistant who relays the conversation between the caller and the person they are calling. You'll be trained to handle a variety of emergency scenarios, but within this service it's your typing performance that ensures no detail is missed when it matters most.

Rewards & Benefits:

* Attractive pay rates,

* Overtime opportunities

* Career progression

* Full paid training

* Instant access to Blue Arrow training portal

* Auto enrolment in pension scheme

* 28 days paid holiday

Application Process

Our recruitment process is designed to be straightforward and supportive:

1.Online Typing Test & Interview - Showcase your experience, capabilities and career goals

2.Client Typing Test & Interview - Meet with hiring managers to discuss your fit for the role

3.Pre-Employment Checks - Includes a Basic DBS and reference checks

Ready to Make a Real Difference?

If you're looking for a meaningful role where every shift ends with the knowledge that you've helped someone in need, apply today and become part of a team that truly matters.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

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Customer Service

Merseyside, North West £12 Hourly HR GO Recruitment

Posted 2 days ago

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Job Description

temporary

HRGO are recruiting Inbound Customer Service Advisors for our client in Birkenhead. You will be responsible for inbound calls, and communication with customers.

Location: Birkenhead

Pay: 12.21 per hour

Hours: Mon-Fri 8.30am-5pm

Responsibilities:

  • Taking inbound calls from customers relating to the service provided by the business
  • Some outbound calls, but primarily all calls will be inbound
  • Managing calendars and scheduling appointments
  • Issuing communication regarding appointments, for example letters, text messages, and emails
  • Inputting data onto the system

Requirements:

  • Previous experience in a customer service based role is essential
  • Telephone customer service based experience is preferred but not essential
  • Able to provide excellent customer service
  • Have a pleasant telephone manner

Why you should work for HRGO

  • Long-term, ongoing work with potential for permanent opportunity
  • Modern portal for easy registration, can be done from home
  • Portal provides access to payslips, documentation, holiday entitlement and all information relating to your assignment
  • Holiday pay
  • Optional pension contributions
  • Accessible via public transport

If you are interested in this position please ensure you are registered on the HRGO website, then call us on (phone number removed)!

Find a job in the UK | HRGO Recruitment

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