118 Static Support Engineer Qvs jobs in London
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Customer Support Executive
Posted 1 day ago
Job Viewed
Job Description
Customer Support Executive
Full time, Office based
Up to £30k DOE
North Kent
Exclusive new role – you won’t see this advertised anywhere else!
Are you an experienced and customer-focused professional with a proactive attitude, looking for your next opportunity in a supportive and well-established business?
Our client, a reputable supplier within the construction industry, is seeking a reliable and detail-oriented Customer Support Executive to join their team on a permanent, full-time basis. This is a fantastic opportunity for someone who enjoys working closely with both customers and internal teams, and who takes pride in delivering excellent service.
Key Responsibilities:
- Act as the primary point of contact for clients, ensuring a consistently high standard of customer service. li>Providing administrative support to the Sales Team
- Processing orders and returning quotes to customers
- Supporting a Sales Rep, working closely to support account management efforts and process orders
- Liaising with internal departments including Transport, Warehouse and Purchasing
- Developing strong b2b customer relationships
- Proactive problem solving
- Ensuring seamless communication across the sales function and wider team li>Any other duties as required
Essential requirements:
- li>Solid experience working in a heavily administrative customer facing role supporting a sales function (experience within the construction industry is highly desirable)
- Sales order processing withing a business selling products to b2b customers
- A genuine passion for customer service li>The ability to keep calm under pressure
- A meticulous attention to detail li>Excellent organisation skills with the ability to work quickly under pressure li>Confident with Microsoft Office especially Excel - (SAP experience is a big plus)
- Problem solving skills
- A collaborative approach
What’s on offer:
You will be joining a friendly and dedicated team where your contribution will be valued. The company offers:
- < i>A competitive salary of up to £0,000 depending on experience li>23 days holiday plus bank holidays
- Stability within a supportive team
- Genuine opportunities for progression and skill development
- Sociable Monday to Friday hours
- A company pension scheme
- Long-term progression opportunities
This role is being handled by Nicole Howe , Recruitment Consultant of Business Support for Pearson Whiffin Recruitment .
Not quite the role you are looking for?
Whether you are entry or Executive level, our team of experienced Recruitment specialists can help you with your career. We are Kent’s leading independent consultancy and pride ourselves on delivering an exceptional service to both candidates and clients.
Find us on Facebook @PearsonWhiffinRecruitment and Instagram @PearsonWhiffinRecruitment.
By working with us, you will be helping support charities across Kent; we have raised over £5 000 so far!
Whether you are entry or Executive level, our team of experienced Recruitment specialists can help you with your career. We are Kent’s leading independent consultancy and pride ourselves on delivering an exceptional service to both candidates and clients.
Find us on Facebook @PearsonWhiffinRecruitment and Instagram @PearsonWhiffinRecruitment.
By working with us, you will be helping support charities across Kent; we have raised over £5 000 so far!
Customer Support Executive
Posted 2 days ago
Job Viewed
Job Description
Customer Support Executive
Location: Feltham Salary: 32,000 - 35,000
Are you ready to make a real impact in a fast-paced, customer-focused environment? We're looking for a proactive and driven Customer Support Executive who can ensure every order is delivered on time, in full , and to the highest standard.
In this exciting role, you'll be a key player in creating a seamless customer journey from order placement to final delivery. Working closely with Sales, Operations, Stock Control, and Transport teams, you'll ensure everything runs smoothly behind the scenes while delivering exceptional service on the front line.
If you're a natural problem solver, an excellent communicator, and thrive in a collaborative environment, this role offers a fantastic opportunity to grow and shine.
What You'll Be Doing:
- Managing day-to-day order fulfilment with precision and care
- Proactively resolving issues to keep things running smoothly
- Acting as a key point of contact for customers, ensuring a frictionless experience
- Keeping clients informed and updated with clear, timely communication
- Supporting process improvements and operational efficiency
- Building strong relationships with customers and internal teams
What You'll Need:
- A strong customer-first mindset
- Excellent communication and organisational skills
- Problem-solving ability and creative thinking
- High attention to detail and the ability to manage multiple priorities
- Good commercial awareness and team spirit
- Confident using Microsoft Office and Outlook
If you're passionate about delivering service excellence and want to be part of a supportive, high-performing team, apply now.
Customer Support Administrator
Posted 2 days ago
Job Viewed
Job Description
Customer Support Administrator - Join a Growing Tech Business
Location: Chelsea Harbour, London SW10
Salary: From 30,000 (plus private healthcare, pension & lunch provided)
Hours: Mon-Thurs 8:30am-5:30pm | Fri 8:30am-2:00pm
Type: Full-Time | Office-Based
About the Company
A well-established and expanding international technology business is looking for a Customer Support Administrator to join its vibrant London team. The company designs and supplies high-quality wireless communication systems for clients in the retail, restaurant, and healthcare sectors, including many well-known global brands.
With its UK office located in Chelsea Harbour, this business manages manufacturing, sales, and marketing across the UK, Europe, and the US. You'll be working alongside a small, dynamic team across Operations, Finance, and Marketing in a role that's central to delivering exceptional customer support.
The Opportunity
This is an exciting opportunity for a motivated and organised individual with a passion for customer service. You'll be the first point of contact for service requests and play a key role in coordinating support, installations, and repairs across the UK. If you're looking to grow your career in a fast-paced, innovative environment, this role offers strong development potential.
Key Responsibilities
Answer customer service calls and carry out initial diagnostics/problem-solving
Provide regular updates and build positive relationships with customers
Coordinate repair services and dispatch field engineers when needed
Track service and repair progress through to resolution
Administer and schedule UK installation projects
Prepare service and spare part quotations and customer invoices
Monitor weekly performance metrics and produce service reports
Support general office admin, such as ordering supplies and liaising with printers
What We're Looking For
Confident communicator with a polite and professional phone manner
Assertive and proactive when coordinating with engineers and suppliers
Highly organised with the ability to multitask
Strong working knowledge of Outlook, Word, and Excel
Experience in a customer service or administrative role
Willingness to learn internal systems (full training provided)
Benefits
Salary starting from 30,000 with regular reviews
Private healthcare and pension after 3 months
Lunch provided daily
Early finish Fridays if the week's work is completed
Friendly, supportive team and excellent location
Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Customer Support Administrator
Posted 2 days ago
Job Viewed
Job Description
Office Angels are currently recruiting for a Customer Support Administrator for our client based in Bagshot, on a temporary basis.
The Role:
Customer Support Assistant
Hours:
8:30am - 5:30pm
Hourly rate:
13ph
Duration:
3 months
Responsibilities:
Deliver world class service through strong communication and problem solving
Manage & support allocated helpdesks
Prepare quotations and send them to customers.
Promptly address and resolve customer enquiries, concerns, and issues.
Raising Purchase Orders.
Collaborate with internal teams to ensure timely and effective resolution of customer problems.
To undertake any other duties that may be required within your area of your responsibility, and in relation to Key Accounts and Operations support tasks/ requirements.
The ideal candidate will have/be:
Exceptional customer service skills
Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organisational levels
Self-motivation, with the ability to confidently work, independently.
The ability to build rapport and sustain good working relationships with wider team and key clients.
Flexible, enthusiastic, and can do attitude
Whilst working via Office Angels you'll receive:
Weekly pay!
Up to 28 days annual leave!
BOOST benefits portal with shopping discounts and utilities/restaurant/cinema vouchers!
If you are interested in this position please contact Laura Atkinson on (phone number removed) or email (url removed)
Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Customer Support Representative
Posted 3 days ago
Job Viewed
Job Description
Eightcap is a dynamic online trading provider focused on delivering great trading tools and pro trading insights to enable smarter trading.
We combine the agility of a fintech company with the stability of a trusted financial institution to deliver trading technology and solutions for B2B clients and traders, empowering them to succeed. Our culture is fast-paced, collaborative, and innovative.
The Company is headquartered in Melbourne, Australia with offices in the UK & Cyprus and support offices in The Bahamas and Bulgaria.
The Customer Service team plays a pivotal role in ensuring that every interaction with our customers is a positive and memorable experience. Committed to the highest standards of service, the Customer Service team is adept at addressing customer queries, concerns, and issues with speed and efficiency. Armed with in-depth knowledge of our products and services, our team guides customers through their journey, offering troubleshooting assistance, and relevant information.
We are seeking an experienced Customer Support Representative to support Eightcap’s growth by onboarding new accounts, responding to account queries, communication with our new and existing clients, and continuing the maintenance of strong and reputable relationships within the LATAM region. This role will primarily focus on inbound customer support, ensuring an exceptional experience for our clients.
The ideal candidate will be fluent in Spanish and English languages, have a strong background in Support and a proven ability to deliver results in a fast-paced, high-performance environment. This role plays a key part in driving our mission to provide an exceptional experience to both our clients and team.
Key Responsibilities
- Respond to incoming enquiries from clients via whatsapp, email, live chat and telephone in a timely and professional manner.
- Provide exceptional client support, including technical, operational and basic trading assistance.
- Respond to client queries relating to account management.
- Process new account applications and onboard new clients from the LATAM region.
- Update and configure existing accounts according to client demand.
- Ensure industry and company standards for compliance, including AML/KYC, are met
- Document customer feedback and promptly escalate unresolved issues as needed
- Maintain good communication with colleagues across the business worldwide to ensure client needs are met in a timely manner.
- Provide assistance in the creation and implementation of new procedures and processes.
- You will be an example of our company's values, showcasing them in every task you undertake.
Requirements
Essential
- Fluent in Spanish & English
- Ability to work hours which reflect the LATAM region
- Proven experience providing customer support or client experience in a professional team environment via telephone and livechat channels
- Strong ability to work as part of a team but also independently as required
- Computer literacy, above average data entry skills and attention to detail.
- Ability to think analytically and troubleshoot day-to-day issues.
- The ability to effectively manage and prioritise multiple responsibilities in a fast-paced and dynamic business environment.
- Ability to work on public holidays if required
Desired
- An understanding or interest in trading, FX or general finance.
- Experience with Salesforce Service Cloud
- Experience with customer service operations and performance metrics.
- Knowledge of UX/UI principles and conversational design.
Benefits
Why Eightcap?
- 26 days’ holiday
- Aviva workplace pension
- Vitality private health insurance
- Ongoing investment in your career development
- Parental leave
- Staff referral bonus program
- Collaborative team culture
- Ongoing investment in your career development, including technical and professional training
- Being part of an exciting new project for the company
- Regular social activities
Are you interested in this opportunity but don’t meet every requirement? Eightcap endeavours to create an inclusive and diverse workforce by offering an opportunity for the right people and so we encourage you to apply.
We respectfully ask that no recruiters contact anyone at Eightcap regarding this role.
Customer Support Field Engineer III
Posted 12 days ago
Job Viewed
Job Description
**Who We Are:**
Ever wonder who brings the entertainment to your flights? Panasonic Avionics Corporation is #1 in the industry for delivering inflight products such as movies, games, WiFi, and now Bluetooth headphone connectivity!u202fu202f
How exciting would it be to be a part of the innovation that goes into creating technology that delights millions of people in an industry thatu2019s here to stay! With our companyu2019s history spanning over 40 years, you will have stability, career growth opportunities, and will work with the brightest minds in the industry. And we are committed to a diverse and inclusive culture that will help our organization thrive! We seek diversity in many areas such as background, culture, gender, ways of thinking, skills and more.u202f
If you want to learn more about us visit us at ( . And for a full listing of open job opportunities go to (
**Responsibilities**
Performs as on-site support liaison between Panasonic and Airline Customers/OEMs to ensure customer satisfaction and optimum performance of all Panasonic equipment. Provides service, technical guidance, support, and training to airline customers to ensure product performance and reliability objectives are met. Represent Panasonic Field Engineering's interests in the resolution of technical issues with other Panasonic and customer engineering departments. Acts as a mentor and technical resource to lower-level Field Engineers.
Key Responsibilities
Service, Support, Training, and Troubleshooting
Provide technical guidance, formal training, and field assistance to other Panasonic personnel and airline customers in troubleshooting and resolving system hardware, network, and software issues. Provides accurate, detailed, and timely responses to problems and queries.
Provide troubleshooting assistance and support for new equipment installations, enhancements, or modifications for hardware, wiring, and software integration and issue resolution. Work closely with engineering departments to ensure that timely and accurate corrective action is achieved.
Review mechanical, electrical, and software installation documentation to verify that all specifications are met.
Work with the training department to conduct operational, line, and maintenance training for airline customers.
Checks the reliability of data. Monitors trends and analyzes data to identify systemic problems.
Maintain a detailed working knowledge of aircraft avionics systems that interface with Panasonic equipment.
Participate in resolving system operation, maintenance, or reliability issues by conducting investigations, collecting data to identify the scope of problems, and participating in the recovery plan as required with other departments. Monitor failure trends and possible quality or reliability problems.
Provide field inputs to other Panasonic departments, (i.e. Product Support Engineering, Field Engineering Offices, Repair Center, Training, and Program Management) concerning technical product issues, installation or documentation related problems. Collect data required by Support Engineering to evaluate problem areas within the system software.
Provide a consistent communication path to engineering for problem resolution. Establish a strong inter-departmental Engineering interface and support.
Monitors and coordinates engineering solutions and implementation of fixes/solutions.
Assists in aircraft delivery and support during flight test and customer flight acceptance.
Other duties as required
Liaison to Airline/OEMs
Work closely with the customeru2019s technical departments in providing timely and accurate data, reports, and feedback.
Maintain in-depth knowledge of Panasonic products and installations, including system software and associated equipment. Remain current by continually obtaining new data, specifications, and interfacing often with the groups developing new products and software.
Respond to all airline queries related to the operation & maintenance (non-PTS customers) of Panasonic systems.
Provide regular, accurate, and detailed technical reports to management and/or appropriate departments on all activities, observed field problems, and customer issues. Provide clear and concise written and verbal communication, and often requires participation or leadership in continuing problem investigations.
Manage the relationship between Panasonic and the assigned customers to ensure satisfaction and a long-term business relationship.
**Qualifications**
**What Weu2019re Looking For:** u202f
A Bacheloru2019s degree /equivalent educational qualification in Computer Science, Information Technology, Electronics, Engineering, or a related degree is preferred. 8+ years of experience may be considered in lieu of degree.
Typically requires 5-7 years of experience as a Field Engineer or Product Engineer, specializing in electronics/avionics systems, software, or broadcast technology.
Extensive knowledge of Linux, Unix, Windows, and VxWorks (or embedded operating systems).
Extensive knowledge of TCP/IP networks and troubleshooting methods.
Thorough understanding of wiring schematics, diagrams, and other engineering/aircraft documentation.
Effective interpersonal, organizational, and problem-solving skills.
MySQL database experience is a plus.
Proficient in the utilization of MS Office suite and Oracle.
Must understand aircraft systems that interface with PAC equipment.
Understands Recommended Spares requirements and coordinates the delivery of spare equipment for airline customers. Review RSPLS for Marketing Business Proposals.
Familiar with FAA, CAA, and ATA requirements for avionics equipment
Ability to write and converse effectively with peers from Panasonic, Airline customers and other vendors on a technical level.
Must be able to represent Panasonic's interests to non-technical people in meetings and various reports.
Capable of identifying complex engineering problems in software and hardware and then working with the appropriate Panasonic department to produce an effective resolution (i.e., problems can be fundamental design issues with software, power, and electronic components, or they can be aircraft environment or systems related).
Advanced level engineering product knowledge on avionics and related software areas.
Uses skills as a seasoned, experienced professional with a full understanding of industry practices and company policies and procedures.
Resolves a wide range of issues in imaginative in creative ways.
Works on problems of diverse to complex scope where analysis of data requires evaluation of identifiable factors.
Demonstrates good judgment in selecting methods and techniques for obtaining solutions.
Ability to multitask and apply priority to projects with adaptability and urgency while meeting timelines.
Ability to present Panasonic's interests to non-technical people in meetings and various reports.
Normally receives little instruction on day-to-day work and general instructions on new assignments.
Must hold a valid driveru2019s license and be able to meet the requirements of the airport authority for access and vehicle operation on their premises.
Ability to pass extensive security and background checks.
Willing to work weekends and beyond normal business hours as required. Ability to work all shift hours and weekends. Ability to travel up to 50%, both domestic and international, often on short notice.
Ability to climb and work from a ladder or platform, and endure sitting, standing, bending or twisting for extended periods.
Ability to lift up to 50 pounds and operate in confined spaces for extended periods.
**Our Principles:**
Contribution to Society | Fairness & Honesty | Cooperation & Team Spirit | Untiring Effort for Improvement | Courtesy & Humility | Adaptability | Gratitudeu202f
**What We Offer:** u202f
At Panasonic Avionics Corporation we realize the most important aspects in leading our industry are the bright minds behind everything we do. We are proud to offer our employees a highly competitive, comprehensive and flexible benefits program.u202f
REQ-151740
Customer Support Field Engineer III
Posted 12 days ago
Job Viewed
Job Description
**Who We Are:**
Ever wonder who brings the entertainment to your flights? Panasonic Avionics Corporation is #1 in the industry for delivering inflight products such as movies, games, WiFi, and now Bluetooth headphone connectivity!u202fu202f
How exciting would it be to be a part of the innovation that goes into creating technology that delights millions of people in an industry thatu2019s here to stay! With our companyu2019s history spanning over 40 years, you will have stability, career growth opportunities, and will work with the brightest minds in the industry. And we are committed to a diverse and inclusive culture that will help our organization thrive! We seek diversity in many areas such as background, culture, gender, ways of thinking, skills and more.u202f
If you want to learn more about us visit us at ( . And for a full listing of open job opportunities go to (
**Responsibilities**
Performs as on-site support liaison between Panasonic and Airline Customers/OEMs to ensure customer satisfaction and optimum performance of all Panasonic equipment. Provides service, technical guidance, support, and training to airline customers to ensure product performance and reliability objectives are met. Represent Panasonic Field Engineering's interests in the resolution of technical issues with other Panasonic and customer engineering departments. Acts as a mentor and technical resource to lower-level Field Engineers.
Key Responsibilities
Service, Support, Training, and Troubleshooting
Provide technical guidance, formal training, and field assistance to other Panasonic personnel and airline customers in troubleshooting and resolving system hardware, network, and software issues. Provides accurate, detailed, and timely responses to problems and queries.
Provide troubleshooting assistance and support for new equipment installations, enhancements, or modifications for hardware, wiring, and software integration and issue resolution. Work closely with engineering departments to ensure that timely and accurate corrective action is achieved.
Review mechanical, electrical, and software installation documentation to verify that all specifications are met.
Work with the training department to conduct operational, line, and maintenance training for airline customers.
Checks the reliability of data. Monitors trends and analyzes data to identify systemic problems.
Maintain a detailed working knowledge of aircraft avionics systems that interface with Panasonic equipment.
Participate in resolving system operation, maintenance, or reliability issues by conducting investigations, collecting data to identify the scope of problems, and participating in the recovery plan as required with other departments. Monitor failure trends and possible quality or reliability problems.
Provide field inputs to other Panasonic departments, (i.e. Product Support Engineering, Field Engineering Offices, Repair Center, Training, and Program Management) concerning technical product issues, installation or documentation related problems. Collect data required by Support Engineering to evaluate problem areas within the system software.
Provide a consistent communication path to engineering for problem resolution. Establish a strong inter-departmental Engineering interface and support.
Monitors and coordinates engineering solutions and implementation of fixes/solutions.
Assists in aircraft delivery and support during flight test and customer flight acceptance.
Other duties as required
Liaison to Airline/OEMs
Work closely with the customeru2019s technical departments in providing timely and accurate data, reports, and feedback.
Maintain in-depth knowledge of Panasonic products and installations, including system software and associated equipment. Remain current by continually obtaining new data, specifications, and interfacing often with the groups developing new products and software.
Respond to all airline queries related to the operation & maintenance (non-PTS customers) of Panasonic systems.
Provide regular, accurate, and detailed technical reports to management and/or appropriate departments on all activities, observed field problems, and customer issues. Provide clear and concise written and verbal communication, and often requires participation or leadership in continuing problem investigations.
Manage the relationship between Panasonic and the assigned customers to ensure satisfaction and a long-term business relationship.
**Qualifications**
**What Weu2019re Looking For:** u202f
A Bacheloru2019s degree /equivalent educational qualification in Computer Science, Information Technology, Electronics, Engineering, or a related degree is preferred. 8+ years of experience may be considered in lieu of degree.
Typically requires 5-7 years of experience as a Field Engineer or Product Engineer, specializing in electronics/avionics systems, software, or broadcast technology.
Extensive knowledge of Linux, Unix, Windows, and VxWorks (or embedded operating systems).
Extensive knowledge of TCP/IP networks and troubleshooting methods.
Thorough understanding of wiring schematics, diagrams, and other engineering/aircraft documentation.
Effective interpersonal, organizational, and problem-solving skills.
MySQL database experience is a plus.
Proficient in the utilization of MS Office suite and Oracle.
Must understand aircraft systems that interface with PAC equipment.
Understands Recommended Spares requirements and coordinates the delivery of spare equipment for airline customers. Review RSPLS for Marketing Business Proposals.
Familiar with FAA, CAA, and ATA requirements for avionics equipment
Ability to write and converse effectively with peers from Panasonic, Airline customers and other vendors on a technical level.
Must be able to represent Panasonic's interests to non-technical people in meetings and various reports.
Capable of identifying complex engineering problems in software and hardware and then working with the appropriate Panasonic department to produce an effective resolution (i.e., problems can be fundamental design issues with software, power, and electronic components, or they can be aircraft environment or systems related).
Advanced level engineering product knowledge on avionics and related software areas.
Uses skills as a seasoned, experienced professional with a full understanding of industry practices and company policies and procedures.
Resolves a wide range of issues in imaginative in creative ways.
Works on problems of diverse to complex scope where analysis of data requires evaluation of identifiable factors.
Demonstrates good judgment in selecting methods and techniques for obtaining solutions.
Ability to multitask and apply priority to projects with adaptability and urgency while meeting timelines.
Ability to present Panasonic's interests to non-technical people in meetings and various reports.
Normally receives little instruction on day-to-day work and general instructions on new assignments.
Must hold a valid driveru2019s license and be able to meet the requirements of the airport authority for access and vehicle operation on their premises.
Ability to pass extensive security and background checks.
Willing to work weekends and beyond normal business hours as required. Ability to work all shift hours and weekends. Ability to travel up to 50%, both domestic and international, often on short notice.
Ability to climb and work from a ladder or platform, and endure sitting, standing, bending or twisting for extended periods.
Ability to lift up to 50 pounds and operate in confined spaces for extended periods.
**Our Principles:**
Contribution to Society | Fairness & Honesty | Cooperation & Team Spirit | Untiring Effort for Improvement | Courtesy & Humility | Adaptability | Gratitudeu202f
**What We Offer:** u202f
At Panasonic Avionics Corporation we realize the most important aspects in leading our industry are the bright minds behind everything we do. We are proud to offer our employees a highly competitive, comprehensive and flexible benefits program.u202f
REQ-151740
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Customer Support Field Engineer III
Posted 11 days ago
Job Viewed
Job Description
**Who We Are:**
Ever wonder who brings the entertainment to your flights? Panasonic Avionics Corporation is #1 in the industry for delivering inflight products such as movies, games, WiFi, and now Bluetooth headphone connectivity?
How exciting would it be to be a part of the innovation that goes into creating technology that delights millions of people in an industry that's here to stay! With our company's history spanning over 40 years, you will have stability, career growth opportunities, and will work with the brightest minds in the industry. And we are committed to a diverse and inclusive culture that will help our organization thrive! We seek diversity in many areas such as background, culture, gender, ways of thinking, skills and more?
If you want to learn more about us visit us at ( . And for a full listing of open job opportunities go to ( as on-site support liaison between Panasonic and Airline Customers/OEMs to ensure customer satisfaction and optimum performance of all Panasonic equipment. Provides service, technical guidance, support, and training to airline customers to ensure product performance and reliability objectives are met. Represent Panasonic Field Engineering's interests in the resolution of technical issues with other Panasonic and customer engineering departments. Acts as a mentor and technical resource to lower-level Field Engineers.
Key Responsibilities
+ Service, Support, Training, and Troubleshooting
+ Provide technical guidance, formal training, and field assistance to other Panasonic personnel and airline customers in troubleshooting and resolving system hardware, network, and software issues. Provides accurate, detailed, and timely responses to problems and queries.
+ Provide troubleshooting assistance and support for new equipment installations, enhancements, or modifications for hardware, wiring, and software integration and issue resolution. Work closely with engineering departments to ensure that timely and accurate corrective action is achieved.
+ Review mechanical, electrical, and software installation documentation to verify that all specifications are met.
+ Work with the training department to conduct operational, line, and maintenance training for airline customers.
+ Checks the reliability of data. Monitors trends and analyzes data to identify systemic problems.
+ Maintain a detailed working knowledge of aircraft avionics systems that interface with Panasonic equipment.
+ Participate in resolving system operation, maintenance, or reliability issues by conducting investigations, collecting data to identify the scope of problems, and participating in the recovery plan as required with other departments. Monitor failure trends and possible quality or reliability problems.
+ Provide field inputs to other Panasonic departments, (i.e. Product Support Engineering, Field Engineering Offices, Repair Center, Training, and Program Management) concerning technical product issues, installation or documentation related problems. Collect data required by Support Engineering to evaluate problem areas within the system software.
+ Provide a consistent communication path to engineering for problem resolution. Establish a strong inter-departmental Engineering interface and support.
+ Monitors and coordinates engineering solutions and implementation of fixes/solutions.
+ Assists in aircraft delivery and support during flight test and customer flight acceptance.
+ Other duties as required
+ Liaison to Airline/OEMs
+ Work closely with the customer's technical departments in providing timely and accurate data, reports, and feedback.
+ Maintain in-depth knowledge of Panasonic products and installations, including system software and associated equipment. Remain current by continually obtaining new data, specifications, and interfacing often with the groups developing new products and software.
+ Respond to all airline queries related to the operation & maintenance (non-PTS customers) of Panasonic systems.
+ Provide regular, accurate, and detailed technical reports to management and/or appropriate departments on all activities, observed field problems, and customer issues. Provide clear and concise written and verbal communication, and often requires participation or leadership in continuing problem investigations.
+ Manage the relationship between Panasonic and the assigned customers to ensure satisfaction and a long-term business relationship.
**Qualifications**
**What We're Looking For:** ?
+ A Bachelor's degree /equivalent educational qualification in Computer Science, Information Technology, Electronics, Engineering, or a related degree is preferred. 8+ years of experience may be considered in lieu of degree.
+ Typically requires 5-7 years of experience as a Field Engineer or Product Engineer, specializing in electronics/avionics systems, software, or broadcast technology.
+ Extensive knowledge of Linux, Unix, Windows, and VxWorks (or embedded operating systems).
+ Extensive knowledge of TCP/IP networks and troubleshooting methods.
+ Thorough understanding of wiring schematics, diagrams, and other engineering/aircraft documentation.
+ Effective interpersonal, organizational, and problem-solving skills.
+ MySQL database experience is a plus.
+ Proficient in the utilization of MS Office suite and Oracle.
+ Must understand aircraft systems that interface with PAC equipment.
+ Understands Recommended Spares requirements and coordinates the delivery of spare equipment for airline customers. Review RSPLS for Marketing Business Proposals.
+ Familiar with FAA, CAA, and ATA requirements for avionics equipment
+ Ability to write and converse effectively with peers from Panasonic, Airline customers and other vendors on a technical level.
+ Must be able to represent Panasonic's interests to non-technical people in meetings and various reports.
+ Capable of identifying complex engineering problems in software and hardware and then working with the appropriate Panasonic department to produce an effective resolution (i.e., problems can be fundamental design issues with software, power, and electronic components, or they can be aircraft environment or systems related).
+ Advanced level engineering product knowledge on avionics and related software areas.
+ Uses skills as a seasoned, experienced professional with a full understanding of industry practices and company policies and procedures.
+ Resolves a wide range of issues in imaginative in creative ways.
+ Works on problems of diverse to complex scope where analysis of data requires evaluation of identifiable factors.
+ Demonstrates good judgment in selecting methods and techniques for obtaining solutions.
+ Ability to multitask and apply priority to projects with adaptability and urgency while meeting timelines.
+ Ability to present Panasonic's interests to non-technical people in meetings and various reports.
+ Normally receives little instruction on day-to-day work and general instructions on new assignments.
+ Must hold a valid driver's license and be able to meet the requirements of the airport authority for access and vehicle operation on their premises.
+ Ability to pass extensive security and background checks.
+ Willing to work weekends and beyond normal business hours as required. Ability to work all shift hours and weekends. Ability to travel up to 50%, both domestic and international, often on short notice.
+ Ability to climb and work from a ladder or platform, and endure sitting, standing, bending or twisting for extended periods.
+ Ability to lift up to 50 pounds and operate in confined spaces for extended periods.
**Our Principles:**
Contribution to Society | Fairness & Honesty | Cooperation & Team Spirit | Untiring Effort for Improvement | Courtesy & Humility | Adaptability | Gratitude?
**What We Offer:** ?
At Panasonic Avionics Corporation we realize the most important aspects in leading our industry are the bright minds behind everything we do. We are proud to offer our employees a highly competitive, comprehensive and flexible benefits program?
REQ-151740
Head of Customer Support
Posted 2 days ago
Job Viewed
Job Description
Head of Customer Support
Location: Feltham Salary: 42,000 - 45,000 Full-Time
Are you passionate about delivering exceptional customer experiences and leading high-performing teams? This is an exciting opportunity to take ownership of customer operations and drive service excellence.
You'll be responsible for ensuring all orders are delivered on time and in full, managing order accuracy, and coordinating closely with Sales, Operations, and Transport teams. With a strong focus on problem-solving and proactive communication, you'll anticipate challenges before they arise and keep customers informed every step of the way.
You'll report into the Operations Director, lead a dynamic team, and be responsible for key performance metrics. This role calls for a confident leader who thrives under pressure, is commercially aware, and has a real passion for delivering exceptional service and exceeding customer expectations.
If you're highly organised, detail-driven, and ready to take your career to the next level-apply now.