776 Store Managers jobs in London
Customer Service
Posted 14 days ago
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Job Description
Join a thriving beauty company in London as a Customer Service professional, where you'll play a pivotal role in ensuring exceptional support for customers. This permanent position offers a rewarding opportunity to contribute to a fast growing company.
Client Details
This retail company is a well-established, medium-sized organisation operating in London. Known for its commitment to delivering high-quality products and excellent service, it provides a stable and professional environment for its employees.
Description
The main purpose of this role is to manage the order to invoice process for the UK domestic market, and to provide support and cover to other markets according to requirements. The Customer Service coordinator will receive orders into the system, will work with logistics providers to ensure on-time delivery, will be responsible for accurate invoicing and resolving customer claims.
knowledge and experience
* Managing the order to invoice process ensuring on-time delivery to all customers in the UK region including department stores, high street chains and pharmacies, pure players
* Processing orders from UK customers and coordinating with our Logistics partners to ensure customer requirements are met.
* Liaising with 3PLs, Sales team and customers regarding order queries
* Dealing with stock issues effectively
* Actively seeking improvement on logistics processes to reduce cost
* Identifying and resolving shipping issues and creating best practice
* Responsible for setting up and creating new lines with customers
* Ad hoc activities to support Supply Chain and the wider team
* Microsoft Dynamics experience useful
Profile
A successful Customer Service professional should have:
- Previous experience in a customer-focused role, ideally in the retail industry.
- Strong communication and problem-solving skills.
- Attention to detail and the ability to manage multiple tasks effectively.
- Proficiency in using customer service software and standard office tools.
- A proactive and positive approach to customer interactions.
- Knowledge of retail operations and customer care best practices.
Job Offer
- A competitive salary of 25,000 - 30,000
- Permanent position with growth opportunities in the retail industry.
- Comprehensive training and professional development support.
- An inclusive and supportive work environment in London.
- Employee benefits package to enhance your work-life balance.
Customer Service
Posted 76 days ago
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Job Description
We have an exciting opportunity to work for a nationally recognised food manufacturer, considered to be the leader in its field. Pay rate £28.808 per annum. The role of Customer Service is based in West London, Greenford.
Experience working on Defacto system would be an advantage, but not compulsory.
Key Duties and responsibilities:
- Accurately process orders in line with specific customer requirements, reporting any anomalies.
- Handle consignment orders and support the invoicing process efficiently.
- Respond to customer inquiries via telephone and email, ensuring SLA compliance.
- Arrange third-party transport for applicable orders as needed.
- Collaborate with internal teams and customers to address special requirements.
- Maintain high service standards and meet all customer expectations.
- Foster clear and effective communication with key business departments.
- Contribute to Health & Safety, Food Safety, and Socio-Environmental/Energy values while supporting company-wide objectives.
- Achieve all KPIs and goals, including set objectives.
Shift:
Monday to Friday 06:30 to 16:30
We offer full support for you to succeed in your role! First Call Contract Services is an employer of choice for candidates from many backgrounds, such as MHE drivers, delivery drivers, warehouse, customer service, support worker, retail associate, cleaner and many more.
Why work with First Call?
- Working with First Call Contract Services gives you many additional benefits!
- Money-saving offers and discounts at your fingertip.
- 24/7 GP helpline
- Discounted Gym membership in over 2500 gyms
- Online Payslip Access
- Personal Insurance
- Weekly Pay
This is a fantastic opportunity for the right candidates to begin a career with a company that offers genuine long-term opportunities and career development.
First Call Contract Services ltd is acting as an Employment Business in relation to this vacancy.
Customer Service Administrator
Posted 2 days ago
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Job Description
We’re looking for a highly organised Customer Service Administrator to join our close-knit, 5-star-rated Customer Service team. This office-based role combines order administration with hands-on customer support — from processing orders and preparing shipping documents to liaising with carriers and assisting customers via phone, email, and chat
You’ll be the link between warehouse, operations, and the customer, making sure everything runs smoothly from order to delivery. Expect variety, autonomy, and a friendly team atmosphere.
What you’ll be doing:
- Managing daily order processing & dispatch planning li>Creating shipping documentation and coordinating collections
- Supporting customers with enquiries, returns, and complaints
- Handling branded orders and liaising with suppliers
- Providing admin support to the Head of Customer Services
What you’ll need:
- < i>3+ years’ experience in customer service/admin roles < i>Strong attention to detail and excellent communication skills
- Confident using Microsoft Office & quick to learn new systems
- Proactive, reliable, and calm under pressure
Bonus points for:
- Experience with Brightpearl, ShipStation
- Knowledge of international shipping
- German or French language skills
You will receive:
- Friendly, down-to-earth team (no shifts, no weekends)
- Free parking, excellent transport links (5 mins from Tottenham Hale)
- 22 days holiday + Christmas shutdown + UK bank holidays
- Snacks, drinks, and a very friendly office dog
Due to the high volume of applications Recruited UK receives, we will make every effort to respond with feedback, although this is not always possible.
If you have not been contacted within 5 days, then, unfortunately, you have not been successful on this occasion, but we may keep your details on file and contact you with future opportunities
If you feel you match the criteria above, please apply.
Sales/Customer Service
Posted 5 days ago
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Job Description
Are you looking for a new career in sales and customer service?
Do you have the drive and ambition our client is looking for to join this award winning sales and marketing organisation; they are looking to enhance their sales and customer service team with independent individuals who are capable of seeking and developing new opportunities within the sales and marketing industry.
Within this opportunity you will be working alongside the best sales and customer service specialists in the country whilst promoting an exciting client portfolio. You will be representing iconic brands and playing a very important role in ongoing business success while developing your skills in events environments. This opportunity provides great opportunity for progression whilst also offering uncapped financial incentives.
Successful candidates will be well-presented, self-starters who are capable of demonstrating a desire to succeed in a sales and customer service environment.
Successful candidates will:
Have strong communication skills and customer service skills
Be self-motivated
Have a tenacious approach to personal development
Possess a competitive sales mentality
Have an entrepreneurial mind-set
Sales and Customer Service advisors will:
Approach new and potential customers on behalf of their clients
Keep up to date with relevant client product information
Understand customer trends and market traits
Provide excellent Customer Service in a professional manner
Complete Sales and relevant paperwork to a high standard
Set individual sales targets and goals to achieve
No experience is necessary although our client welcomes candidates with any previous experience in the following areas: customer service, sales representative, marketing supervisor, sales executive, direct sales, field sales, marketing executive, retail, service supervisor, call centre, call centre inbound, marketing representative, manager, bar manager, hospitality, receptionist, warehouse, marketing assistant, front of house, direct marketing, sales assistant, and any other customer service or sales role. No previous sales and customer service experience is required but are an advantage for this self employed, commission only plus incentives role as their established coaching system and driven team are ready to coach you in all aspects of their business through their daily coaching syllabus, 'Cycle of Development'.
Apply now.
* Please note, by applying to this advert you acknowledge our privacy policy applies and give consent for Inc Recruitment to share the data you provide with our client so that they may contact you regarding the role or any other role they deem you suitable for. For more information, please see our website before applying
Customer Service Representative
Posted 8 days ago
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Job Description
Broadband Advisor - 28,000 per annum
Location: Brent
Full-time | Monday to Friday, 9:00am - 5:30pm | Hybrid working available (once settled into the role)
Join a fast-growing UK internet provider bringing high-speed broadband to rural and remote communities. We're looking for a friendly, organised and dependable Broadband Advisor to support our customers and ensure they receive an exceptional experience from day one.
What you'll do:
- Be the first point of contact for customer enquiries via phone and email
- Manage orders, returns and replacement equipment
- Onboard new customers and oversee smooth installations
- Resolve complaints with professionalism and care
- Liaise with internal teams to ensure seamless service delivery
What we're looking for:
- Experience in customer service, administration or operations
- Clear and confident communication skills
- Strong organisational abilities and attention to detail
- Comfortable using systems to manage customer records and orders
- A proactive team player with a can-do attitude
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is acting as an Employment Business in relation to this vacancy.
Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Customer Service Manager
Posted 9 days ago
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Job Description
Working hours: Mon-Fri, 40 hrs/week
Reports to: Group Head of Trade Compliance & QHSE
This is a fantastic opportunity for an experienced Customer Service Manager to join a leading organisation in the aerospace sector. You'll lead and evolve the customer service function to deliver a best-in-class experience for global clients. This role is ideal for someone who's hands-on, strategic, and passionate about service excellence.
Key Responsibilities:
- Lead, mentor, and develop customer-facing teams to exceed performance goals.
- Drive and implement customer service policies, procedures, and KPIs.
- Handle escalated customer issues and drive resolution.
- Monitor performance through metrics (e.g. satisfaction scores, resolution times).
- Design and deliver training and coaching across customer service and management teams.
- Collaborate cross-functionally with sales, operations, and logistics to ensure a seamless customer journey.
- Gather and use customer feedback to drive continuous improvement.
- Present insights and performance data to senior leadership.
What We're Looking For:
- Proven track record in leading customer service teams.
- Experience in process improvement and customer experience strategy.
- Strong communication, relationship-building, and stakeholder management skills.
- Confident in delivering training and presenting to internal and external audiences.
- Proficient in CRM tools (e.g. Salesforce) and Microsoft Office Suite.
- Analytical mindset - able to interpret data and make actionable recommendations.
- Experience in or passion for the aerospace or similar high-tech industries.
- Flexible and open to occasional global travel.
- Multilingual skills are a plus.
ACS are recruiting for a Customer Service Manager . If you feel that you have the skills and experience required in this advertisement to be a Customer Service Manager submit your CV including an outline of your experience as a Customer Service Manager. It is always a good idea to include a covering letter outlining your experience as a Customer Service Manager with your application as this will enhance your chances of selection and improve your prospects of landing the Customer Service Manager role you desire.
Customer Service Officer
Posted 10 days ago
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Job Description
Require X3 customer service officers to take and answer queries for the damp and mould and leaks teams.
Incoming, outbound calls as well as raising orders, answering web chats and undertaking basic administrative functions.
experience essential of customer service and repairs is an advantage although training will be provided. in the office in Peckham SE15 for four days a week with one day working from home.
Customer Service Officer Customer Service Officer Customer Service Officer Customer Service Officer
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Customer Service Advisor
Posted 13 days ago
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Job Description
Permanent – Full Time
We’re looking to recruit a Customer Service Advisor to join our Westminster Gas team based in Westminster, W9 2AR.
About the Role
Joining our team, you’llbe responsible for high volumes of calls liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given. You will excel in dealing with residents as part of our back-office using a range of communication methods including telephony and email.
Using our in-house system, you’ll actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers and those who have suffered service failure, where your role is to instil the customers confidence.
About You
Candidates will have the following:
· Social Housing and Repair and Maintenance background.
· Proven experience in scheduling/planning Disrepairs, Voids, or Complex works.
· Competent in communicating with direct operatives, subcontractors, and residents.
· Basic building maintenance knowledge e.g. duration required to undertake a variety of maintenance tasks.
· Planning knowledge of what works can be sequenced or can be undertaken concurrently.
· Ability to prioritise works and ensure works-in-progress jobs are within target and appointed where practicable.
· Good level of written English
· Good computer skills
· Good project management skills
· Good communication skills e.g. ability to communicate with different stakeholders at different levels
· Passionate about service delivery and customer satisfaction.
Benefits
· Profit Share Discretionary Annual Bonus Scheme
· 26 Days Holiday plus Bank Holidays
· Enhanced Pension Plan
· Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
· Life Assurance & Accident Cover
· Share Save
· Enhanced Maternity & Paternity Pay
· Work Perks Discounts & Vouchers
· Buy & Sell Holiday Schemes
· Flexible Working & Flexible Bank Holidays
· Cycle to Work
· Volunteering (2 days paid)
· Learning & Development Opportunities
· Extensive Wellbeing Support, including EAP
· Loyalty & Values Awards
· Funded Professional Subscription
About Us
Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents
and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works.
With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first.
Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success.
MSPS are proud to support the resettlement of armed forces personnel
Please refer to full job description upon completing your application.
We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates.
Customer Service Advisor
Posted 14 days ago
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Job Description
The Role
We’re looking for an organised, relationship-driven Assistant Customer Experience Manager on a 6-month FTC to join the business with super-high standards – making sure every Mount Anvil home is ready for handover, so our customers’ first day feels effortless.
You’ll have at least 12 months’ customer-facing experience – ideally from construction, a housing association or a main contractor background, though hotel, motor, or retail industry backgrounds are also welcome. Competence with online data or booking systems is essential; Salesforce experience and a second language (Mandarin or Turkish) are great extras. You’re calm under pressure, firm but fair with suppliers, respectful with customers, and above all else – organised
In this role, you’ll be a key part of our growing Customer Experience team as two major London schemes – Verdean and One Clapham Junction – reach their completion phases. You’ll coordinate the end-to-end process that turns a unit into a home, working with on-site teams, Lettings, Managing Agents, furniture suppliers, and snaggers to keep everything on track. From booking appointments and tracking inspections to registering properties, sending concierge emails, and updating Salesforce, you’ll keep every detail moving. You’ll reply to all stakeholders the same day, support our world-class NPS, and gain exposure to teams across Site, Sales, and Interior Design. You’ll report into Laura (Head of Customer Experience) and join a supportive team that knows the importance of clear communication and plate-spinning with precision.
High performance here means proactively contacting 100% of stakeholders to keep completions on track, aligning diaries for key inspections, keeping a laser focus on detail while juggling competing demands and keeping timely promises to our customers, agents and third parties.
We’re here to Pursue Better, Differently. If you’re brilliant with people, thrive on structure, and want to be part of a world-class team delivering homes with care and quality – we’d love to have you on board.
Mount Anvil
What we do: We’ve worked in partnership for 31 years to create outstanding places in London. We’re growing, with our construction turnover doubling, and with a pipeline of new projects where we’re raring to get started and make a difference.
Why we’re here: We’re here to pursue better, differently.
Better : One of The Sunday Times’ “100 Best Small Companies to Work For” for over a decade, winner of multiple Pride In The Job and WhatHouse awards for our people and the quality of our homes, and proud to have the nation’s best site in our ranks (winning the highest possible marks across the Considerate Constructors Scheme’s five areas – the first site ever to do so in 22 years of the CCS).
Differently: Our culture is unusual. Different means more transparent with information. More direct with feedback that helps us all grow. More rigorous about setting goals, then giving more freedom to go and achieve them. It’s definitely not for everyone. We don’t hire know-it-alls, we hire “learn-it-alls”. As our CEO, Killian, says: “We work hard to find people who thrive on context and responsibility, rather than rules and procedures. We then work like owner managers, not a leader and a load of helpers.”
Benefits:
Private medical insurance for you and your family through Vitality (including discounts on spa breaks, cinema tickets and your food shopping, free Starbucks, 50% off Virgin Active Membership and more).
Income Protection Insurance to help you cope financially if you’re unable to work due to illness or injury, Life Assurance equivalent to four times your salary, your annual leave & Bank Holidays, enhanced maternity and paternity leave and workplace nursery salary sacrifice, allowing you to save tax and NI on monthly nursery fees.
We think the best benefit of being here is the learning culture and the ability to make a real difference – we dislike hierarchy and politics, and “not my job” isn’t in our vernacular. Which means if you really care about raising the bar and really want to feel connected to the end product, as opposed to like a cog in a big machine, this could be the place for you to grow your career.
Customer Service Admin
Posted 14 days ago
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Job Description
Join Our Team as a Customer Service Administrator!
Do you thrive in a fast-paced environment and enjoy multitasking? If so, we invite you to apply for the Customer Service Administrator position at our client's dynamic organisation!
What You'll Do:
As a key member of the team, you will be responsible for ensuring our customers receive outstanding service and support. Your daily tasks will include:
- Invoicing Daily Orders: Ensure accurate and timely invoicing for customer orders.
- Order Tracking: Monitor daily orders for customers and obtain Proof of Delivery (POD) efficiently.
- Order Processing: Promptly process orders received via email, customer portals, and Teams using Sage.
- Back Order Management: Manage orders that are yet to be fulfilled, keeping customers informed.
- Cash Payments Processing: Handle cash payments seamlessly through online Sage Pay.
- Daily Reporting: Send daily shipping reports to corporate customers to keep them updated.
- Email Management: Oversee two busy email addresses, ensuring prompt responses.
- Lost Parcels Investigation: Investigate lost parcels and liaise with couriers until resolution.
- Collaboration with Sales Team: Work closely with a busy Sales Team, accommodating their unique requirements.
- Account Setup: Set up new customer accounts and perform necessary security checks.
- Spreadsheet Updates: Update spreadsheets for Accounts regarding cash and factored payments.
- Liaison with Logistics: Maintain close communication with the Logistics Team to ensure timely despatch of daily orders.
What We're Looking For:
To excel in this role, you should possess the following skills and qualities:
- Proactive Attitude: You take initiative and are always ready to tackle challenges head-on.
- Strong Multitasking Abilities: Manage a varied and demanding workload with grace and efficiency.
- Excellent Time Management: A good timekeeper who prioritises tasks effectively.
- Creative Problem Solver: A lateral thinker who can find solutions to unexpected issues.
- Attention to Detail: You have an eagle eye for detail to ensure accuracy in all tasks.
- Computer Proficiency: Good knowledge of Sage Line 200, Excel, Outlook, and Word.
- In-Office Collaboration: Must be available to work in the office three days a week for team synergy.
If you're ready to take the next step in your career and join a passionate team dedicated to excellent customer service, we want to hear from you!
Apply Now!
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